Fassade der Unterkunft

Bewertungen von Tidelands Caribbean Hotel and Suites

2.5 out of 5
Tidelands Caribbean Hotel and Suites
5th Street on the Boardwalk Ocean City, Ocean City, MD

Bewertungen

6,4
216 von insgesamt 1006 Gästebewertungen haben eine Bewertung von 10 - Hervorragend" "
258 von insgesamt 1006 Gästebewertungen haben eine Bewertung von 8 - Gut" "
203 von insgesamt 1006 Gästebewertungen haben eine Bewertung von 6 - Okay" "
160 von insgesamt 1006 Gästebewertungen haben eine Bewertung von 4 - Schlecht" "
169 von insgesamt 1006 Gästebewertungen haben eine Bewertung von 2 - Ungenügend" "

6,2/10

Sauberkeit

6,8/10

Personal & Service

6,2/10

Ausstattung

6,0/10

Zustand der Unterkunft

6,2/10

Umweltfreundlichkeit

Bewertungen

2/10 – Ungenügend

Angela

Mit dem Partner gereist
Gut: Sauberkeit und Zustand der Unterkunft
Verbesserungswürdig: Personal & Service
The hotel was clean but we had to listen to a dog next door to us howl and bark and cry all day and all night long we barely slept last night and we told the front desk two different times and it was never taken care of so we decided to leave a night early bc we wouldn't be able to sleep . The hotel was supposed to be no dogs aloud but obviously that wasn't true. We are dog people but hearing a dog bark and howl all day and night is a little ridiculous.
Aufenthalt von 2 Nächten im Mai 2024

8/10 – Gut

Charles

Gut: Sauberkeit und Personal & Service
Aufenthalt von 3 Nächten im Mai 2024

8/10 – Gut

Ronald

Mit der Familie und kleinen Kindern gereist
The big TV didn't work at all and the curtains didn't close
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Hotel Management am 23. Mai 2024
Hello Ronald, thank you for taking the time to leave a review of your recent stay with us. We apologize for the inconvenience you experienced with the TV and curtains during your stay. Your comfort is important to us, and we regret that these issues were not addressed during your visit. We will ensure our maintenance team looks into these matters promptly to prevent future occurrences. However, we are glad to see you had an overall positive experience with us. We hope to have the opportunity to provide you with what we hope will be a five-out-of-five stay.

8/10 – Gut

Charlie

Gut: Sauberkeit und Personal & Service
Aufenthalt von 4 Nächten im Mai 2024
Antwort von Hotel Management am 24. Mai 2024
Hello Charlie, thank you for your review of your recent stay with us. We are so glad you had an overall positive experience during your time at Tidelands Caribbean Hotel & Suites. Your feedback is appreciated and we hope to have you again soon!

2/10 – Ungenügend

Dalton

Mit der Familie gereist
Verbesserungswürdig: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Worst place ever , bad service , no ac , tv shut off nonstop , noisy , slipped on the floor because they had plastic down for painting and no signs or grip for your feet. I had said something to the person checking me out about the ac and services. Response was “ oh really “ and left , ridiculous didn’t offer reimbursement of anything or even an apology. Worst place ever down in ocmd.
Aufenthalt von 2 Nächten im Mai 2024
Antwort von Hotel Management am 20. Mai 2024
Hello Dalton, thank you for taking the time to leave a review of your recent stay with us. We're deeply sorry to hear about the negative experience you had during your recent stay. It's truly disappointing to learn that we fell short of meeting your expectations in several areas. Your feedback is invaluable to us, and we will use it to address the shortcomings you've highlighted and improve our services moving forward. We understand your frustration and want to extend our sincerest apologies for any inconvenience caused. We truly appreciate your feedback and hope to have the opportunity to make it right and regain your trust in the future.

10/10 – Hervorragend

Francisco

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Excellent room we loved it
Aufenthalt von 2 Nächten im Mai 2024
Antwort von Hotel Management am 20. Mai 2024
Hello Francisco, thank you for your review of your recent stay with us. We are so glad you enjoyed your time here and that you found our rooms to be excellent. Your feedback is appreciated and we hope to have you again soon. Safe travels!

10/10 – Hervorragend

Jen

Mit der Familie und kleinen Kindern gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Very nice place. We loved our room. Very clean and very spacious. Will be staying here again.
Aufenthalt von 3 Nächten im Mai 2024
Antwort von Hotel Management am 20. Mai 2024
Hello Jen, thank you for your review of your recent stay with us. We are so glad you enjoyed your time here along with our clean and spacious rooms. Your feedback is appreciated and we are delighted to hear you will be staying with us again. Safe travels!

6/10 – Okay

barbara

Gut: Sauberkeit und Personal & Service
Aufenthalt von 4 Nächten im Mai 2024
Antwort von Hotel Management am 17. Mai 2024
Hello Barbara, thank you for taking the time to leave a review of your recent stay with us. We are sorry to see that we did not quite meet your full expectations during your time at Tidelands Caribbean Hotel & Suites. We pride ourselves in providing our guests with a memorable experience. We sincerely hope to have you again in the near future to make up for any shortcomings from your prior stay. Safe travels!

2/10 – Ungenügend

Robert

Mit der Familie gereist
Verbesserungswürdig: Sauberkeit, Personal & Service und Zustand der Unterkunft
We stayed one night, May 11 into May 12th. The mini fridge was so uneven that we couldn’t even use it. The tile floors were so dirty. No hot water Sunday morning. It was not an issue for us because we only stayed 1 night, no luggage carts.
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Hotel Management am 14. Mai 2024
Hello Robert, thank you for taking the time to leave a review of your recent stay with us. We sincerely apologize for the issues you encountered during your time with us. It's disheartening to hear that the condition of the mini-fridge and the cleanliness of the tile floors fell short of your expectations. Please rest assured that we take your comments seriously, and we will address these concerns with our housekeeping and maintenance teams to ensure improvements are made. Additionally, we apologize for the inconvenience caused by the lack of hot water on Sunday morning. This is certainly not the experience we want our guests to have, and we will investigate this matter further to prevent similar occurrences in the future. Your feedback is invaluable to us as we strive to provide exceptional experiences for all our guests. We hope to have the opportunity to welcome you back in the future and provide you with a much-improved stay.

10/10 – Hervorragend

Robert

Mit einer Gruppe gereist, Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Tidelands has and will continue to be,the hotel of choice for my family. Clean, affordable, and perfect location. 5 stars all the way
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Hotel Management am 14. Mai 2024
Hello Robert, thank you for taking the time to leave a review of your recent stay with us. Providing a clean, affordable, and conveniently located accommodation is what we strive for, and we're delighted that we've consistently met your expectations. We can't wait to welcome you and your family back for many more memorable stays in the future.

10/10 – Hervorragend

India

Mit der Familie und kleinen Kindern gereist, Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
I really enjoyed my stay. I don't mind coming back here.
Aufenthalt von 4 Nächten im Mai 2024
Antwort von Hotel Management am 8. Mai 2024
Hello India, thank you for your review of your recent stay with us. We are so glad you enjoyed your stay and are delighted you will be returning again for your next trip to OCMD. Safe travels!

8/10 – Gut

Sandy

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
👍
Aufenthalt von 4 Nächten im Mai 2024
Antwort von Hotel Management am 6. Mai 2024
Hello Sandy, we are so glad you had an excellent experience with us. Thank you for your review and feedback. We hope to have you again in the near future!

4/10 – Schlecht

Jessica, Middle River

Gut: Personal & Service
Verbesserungswürdig: Sauberkeit
Aufenthalt von 2 Nächten im Mai 2024
Antwort von Hotel Management am 8. Mai 2024
Hello Jessica, thank you for your feedback. We are sorry that we fell short of your expectations during your stay. We hope to have you again in the near future for a more memorable experience.

8/10 – Gut

Barry

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 4 Nächten im April 2024
Antwort von Hotel Management am 6. Mai 2024
Hello Barry, we are so glad you had an overall positive experience with us. Thank you for your review and feedback. We hope to have you again in the near future for another memorable stay!

8/10 – Gut

Roland

Gut: Sauberkeit und Personal & Service
Not a bad place at all in the boardwalk. Small stuff like broken floor tile knobs on the furniture broken., but nice enough i would stay again.
Aufenthalt von 2 Nächten im April 2024
Antwort von Hotel Management am 30. Apr. 2024
Hello Roland, thank you for taking the time to leave a review of your recent stay with us. We are very glad you enjoyed your stay along with our prime location on the boardwalk. However, we apologize for any minor maintenance issues you encountered. Please know that we are currently making updates and improvements to our hotel and your issues will be looked into. Once again, thank you for your honest feedback and we look forward to having you again in the near future!

2/10 – Ungenügend

Robin

Mit der Familie gereist
Verbesserungswürdig: Sauberkeit, Personal & Service und Zustand der Unterkunft
Stayed 3days, me and my daughter with a disability booked an Ocean Front Room. On day of arrival room had not heat or heating was broken. 2nd room BED BUGS, BED BUGS! WARNING! 3rd room no hot water, broken patio door. With my daughter’s disability it was very hard (wheelchair) to have to move 3 times for a 3 day 2 night stay. Unfortunately for the first time after a vacation, I was glad to leave and go home!
Aufenthalt von 2 Nächten im April 2024
Antwort von Hotel Management am 29. Apr. 2024
Hello Robin, thank you for your review of your recent stay with us. We are very sorry to hear that we fell below your expectations during your stay. To address your concerns regarding bed bugs, our staff offered to relocate you to a different room on numerous occasions and at your earliest convenience for you and your family so that we could conduct a proper investigation. Unfortunately, since we were unsuccessful in switching you to a different room, we could not look into your concerns in a timely manner. Our maintenance team will look into your other concerns regarding the patio door and hot water. Once again, we apologize that we could not rectify the issues you experienced during your stay as we strive on providing quality service to our guests. We hope to have you again in the future for a much-improved experience. Safe travels!

6/10 – Okay

Saundra

Gut: Personal & Service und Zustand der Unterkunft
Aufenthalt von 1 Nacht im April 2024
Antwort von Hotel Management am 29. Apr. 2024
Hello Saundra, thank you for your review on your recent stay with us. It appears we did not meet your full expectations during your time here. Our staff strives on providing our guests with a memorable experience and we sincerely hope to have you again in the near future for a much-improved stay.

8/10 – Gut

Marjorie

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
The staff was very welcoming. Great view of the ocean.
Aufenthalt von 2 Nächten im April 2024
Antwort von Hotel Management am 29. Apr. 2024
Hello Marjorie, thanks for your review. We are so glad you enjoyed your stay and that our staff provided a very welcoming environment. Your kind words are appreciated and we look forward to having you again soon. Safe travels!

6/10 – Okay

Wendell

Gut: Personal & Service
Aufenthalt von 2 Nächten im März 2024
Antwort von Hotel Management am 26. Apr. 2024
Hello Wendell, thank you for your review of your recent stay with us. It appears we fell short of providing a 5-star experience for you during your time at Tidelands. We strive on providing our guests with a memorable stay and we hope to have you again in the near future so we can provide that for you. Safe travels!

10/10 – Hervorragend

Kellie

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Outdated
Aufenthalt von 2 Nächten im April 2024
Antwort von Hotel Management am 22. Apr. 2024
Hello Kellie, thank you for your review of your recent stay with us. We are so glad to see you had an excellent experience during your time at Tidelands. Please know that we are undergoing renovations and your feedback regarding our appearance is noted. We hope to have you again in the near future when those updates are complete. Safe travels!

2/10 – Ungenügend

Andrew

Mit dem Partner gereist
Verbesserungswürdig: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Hello, The hotel failed to mention there would be construction going on during our stay. I requested an accommodation and they noted they would do the best, however once I checked into the hotel I was notified that my accommodation of a low floor could not be filled due to the renovations; Knowing this information I would have not booked here. The parking lot was terrible with potholes and trash, so sketchy. Thank goodness it was a one night stay, because I would have not been able to shower due to the broken shower head a mold covered tub. No front desk in the second building either, no good ambiance, it looks the hotel is abandoned. The hotel itself had a terrible stench of humidity and mold. I am so glad it’s over and I will be telling my family to never book a stay at this rundown hotel.
Aufenthalt von 1 Nacht im März 2024
Antwort von Hotel Management am 8. Apr. 2024
Hello Andrew, thank you for taking the time to leave a review on your recent stay with us. We are sorry to see that we fell below your expectations during your time here. Your feedback is appreciated as we are currently working on updates to improve our guest experience. We sincerely hope to have you again in the near future when those updates are complete.

6/10 – Okay

Lauren

Geschäftlich gereist, Mit der Familie gereist
Gut: Personal & Service
Property has seen better days. Door shut funny, sliding door was unique. Bathroom sink crooked Different would be the word of choice
Aufenthalt von 2 Nächten im März 2024
Antwort von Hotel Management am 5. Apr. 2024
Hello Lauren, thank you for taking the time to leave a review of your recent stay with us. We apologize that we fell below your expectations during your time here. We strive to provide our guests with a memorable stay and your feedback will help us in those efforts. We hope to have you again in the near future for a much-improved experience.

10/10 – Hervorragend

Akpabio

Mit der Familie und kleinen Kindern gereist
Gut: Zustand der Unterkunft
Just by the boardwalk
Aufenthalt von 2 Nächten im März 2024
Antwort von Hotel Management am 1. Apr. 2024
Hello Akpabio, thank you for taking the time to leave a review on your recent stay with us. We are very glad you enjoyed your time here and our prime location on the boardwalk. Your feedback is appreciated and we hope to have you again soon!

4/10 – Schlecht

Russell

Mit der Familie gereist
This property is dated and in dire need of repairs and upgrades. They have no real amenities and charge as much as hotels that do. Housekeeping is by request only! We only stayed here because virtually every other hotel was already booked was booked . I recommend a pass on this one.
Aufenthalt von 2 Nächten im März 2024
Antwort von Hotel Management am 26. März 2024
Hello Russell, thank you for taking the time to leave a review on your recent stay with us. We are sorry for not meeting your expectations during your time here. Please know that updates and improvements are being made to the hotel. Your comments will help us in those efforts. We hope to have you again in the near future for a much-improved stay.

10/10 – Hervorragend

Troy

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 3 Nächten im März 2024
Antwort von Hotel Management am 26. März 2024
Hello Troy, thank you for taking the time to leave a review on your recent stay with us. We are so glad you enjoyed your time here and that all of your needs were met. Your feedback is appreciated and we hope to have you again soon!

8/10 – Gut

Patricia

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 1 Nacht im März 2024
Antwort von Hotel Management am 18. März 2024
Hello Patricia, thank you for taking the time to leave a review on your recent stay with us. We are so glad you enjoyed your time here and that all of your needs were met. Your feedback is appreciated and we hope to have you again soon!

4/10 – Schlecht

Spencer

Mit einer Gruppe gereist, Mit der Familie gereist
Verbesserungswürdig: Ausstattung und Zustand der Unterkunft
I like the Rooms Sizes however I was on the 4th floor and the elevator was not working and the stairway door was not working. They left it open 24/7 which means anybody can come into the stairway. It wasn't safe at all. I requested to move to a lower room, and they did not make any commendation for the issue.
Aufenthalt von 2 Nächten im Oktober 2023
Antwort von Hotel Management am 6. Nov. 2023
Hello Spencer, thank you for taking the time to leave a review on your recent stay with us. We're pleased to hear that you appreciated the room sizes, and we understand your concerns about the elevator and stairway situation. We will review the elevator and stairway issues to ensure the safety of our guests in the future and make any necessary improvements. Your feedback is invaluable in helping us make necessary improvements, and we hope you might consider staying with us again in the future.

8/10 – Gut

Douglas

Mit dem Partner gereist
Gut: Sauberkeit und Ausstattung
Clean and spacious room. The only staff member we dealt with was when we checked in. That person seemed very indifferent and uninterested. I understand the job is, likely, monotonous, but, at least, try to fake it better like the rest of us. The property needs a serious makeover. The elevator was broken. Hopefully, that will be repaired soon. It made the walk to the 4th floor, with luggage, difficult. We have stayed here before and enjoyed it. We would stay here again despite the aforementioned issues.
Aufenthalt von 2 Nächten im Oktober 2023
Antwort von Hotel Management am 3. Nov. 2023
Hello Douglas, thank you for taking the time to leave a review on your recent stay with us. We are very glad you enjoyed some aspects of your stay such as the clean and spacious rooms. Your feedback regarding our guest service and the condition of the hotel is noted. Please know that updates and improvements are being made to enhance our guest experience. We hope to have you again in the near future when those are complete. Safe travels!

4/10 – Schlecht

Phyllis

Mit der Familie gereist
Gut: Zustand der Unterkunft und Komfort des Zimmers
Verbesserungswürdig: Sauberkeit und Personal & Service
When we got there Saturday afternoon they only had one person to check in so they had a line waiting we did not have no housekeeping service the whole time we was there I called front desk to come have them mop my floor they said they will send someone no one never came I had to walk down to front that Saturday morning to get clean linen housekeeping was terrible
Aufenthalt von 2 Nächten im Oktober 2023
Antwort von Hotel Management am 2. Nov. 2023
Hello Phyllis, thank you for taking the time to leave a review on your recent stay with us. We apologize for the delay and inconvenience at check-in due to the long waiting line. We understand the importance of a smooth check-in process and will work to improve our procedures to ensure a more efficient experience for our guests. We also apologize for any inconvenience regarding our housekeeping services. Your feedback is invaluable in helping us make necessary improvements, and we hope you might consider staying with us again in the future. Thank you for choosing our hotel, and we look forward to the opportunity to provide you with a more pleasant and comfortable stay on your next visit.

4/10 – Schlecht

Donna

Verbesserungswürdig: Personal & Service
Aufenthalt von 3 Nächten im Oktober 2023
Antwort von Hotel Management am 2. Nov. 2023
Hello Donna, thank you for taking the time to leave a review on your recent stay with us. It appears we did not meet your full expectations during your time here. We wish to have you again in the near future for a more positive experience. Safe travels!

8/10 – Gut

Janet

Gut: Sauberkeit und Komfort des Zimmers
It was nice room. Was supposed to get a discount at checkout because we had to climb 4 stories not good…I just had back procedure. No discount given, manager never called back…promised she would call with the discount to be given. Disappointing and not happy.
Aufenthalt von 1 Nacht im Oktober 2023
Antwort von Hotel Management am 2. Nov. 2023
Hello Janet, thank you for taking the time to leave a review on your recent stay with us. We're pleased to hear that you found your room to be nice. However, we apologize for any inconveniences during your stay and for any delay in hearing from the property manager. If you have any other concerns please reach out to the front desk and they will be happy to assist you. Your feedback is invaluable in helping us make necessary improvements, and we hope you might consider staying with us again in the future. Thank you for choosing our hotel, and we look forward to the opportunity to provide you with a more pleasant and comfortable experience on your next visit.

6/10 – Okay

Jody

Mit dem Partner gereist
Verbesserungswürdig: Ausstattung
Overall the outside was dirty and the inside needs updating
Aufenthalt von 3 Nächten im Oktober 2023
Antwort von Hotel Management am 31. Okt. 2023
Hello Jody, thank you for taking the time to leave a review on your recent stay with us. We are very sorry for not meeting your expectations during your time here. Please know that updates and improvements are being made to the hotel to enhance our guest experience. We hope to have you again in the near future when those are complete and your feedback will help us in those efforts.

4/10 – Schlecht

Gforce

Mit dem Partner gereist
Verbesserungswürdig: Zustand der Unterkunft
The elevator was out of order when I arrived and the whole of my overnight stay. My room was on the 4th floor! Not to trilled with the situation to say the least. I have stayed at this property in the past but I'm sure as with everything, it has declined terribly
Aufenthalt von 1 Nacht im Oktober 2023
Antwort von Hotel Management am 20. Nov. 2023
Hello, thank you for taking the time to leave a review on your recent stay with us. We sincerely apologize for the many inconveniences during your stay. Your comfort and satisfaction are important to us, and we regret that the condition of the elevator impacted your overall experience. We assure you that this issue is being addressed promptly to prevent such inconveniences in the future. We appreciate your loyalty as a returning guest, and we want to assure you that we are committed to providing the best possible experience for our guests. Your feedback is invaluable in helping us identify areas for improvement, and we will use it to enhance our services.

4/10 – Schlecht

Mark

Aufenthalt von 1 Nacht im Oktober 2023
Antwort von Hotel Management am 31. Okt. 2023
Hello Mark, thank you for taking the time to leave a review on your recent stay with us. We are sorry to see that we did not meet your full expectations during your time here. We hope to have you again in the near future for a more well-rounded stay. Safe travels!

8/10 – Gut

Clara

Mit dem Partner gereist
Floor in suite was dirty and sticky. Bathroom was adequet... floor was dirty and toilet kept backing up. Ice Machine on our floor was empty constantly.
Aufenthalt von 4 Nächten im Oktober 2023
Antwort von Hotel Management am 31. Okt. 2023
Hello Clara, thank you for taking the time to leave a review on your recent stay with us. We sincerely apologize for the cleanliness issues you experienced during your visit. We will work with our housekeeping and maintenance teams to ensure that such incidents do not recur in the future. We also apologize for the constant issue with the ice machine on your floor. We understand the importance of providing essential amenities to our guests, and we will address this promptly to ensure a more convenient experience. Your feedback is invaluable as it helps us make necessary improvements, and we hope you might consider staying with us again in the future for a more well-rounded stay.

6/10 – Okay

Kimberly

Mit dem Partner gereist
Gut: Sauberkeit und Personal & Service
An older building that’s showing its age. Table and mini fridge tipped and rocked. Evidence of water damage. However, room was huge, beds comfortable, pillows plentiful and excellent, shower hot and with amazing pressure, and a balcony with ocean view.
Aufenthalt von 3 Nächten im Oktober 2023
Antwort von Hotel Management am 31. Okt. 2023
Hello Kimberly, thank you for taking the time to leave a review on your recent stay with us. We are very glad you enjoyed many aspects of your stay such as our spacious rooms, comfortable beds, and the view from the balcony. Please know that we are making updates and improvements to the hotel and your feedback will help us in those efforts. We hope to have you again in the future when those updates are complete.

2/10 – Ungenügend

Scott

Aufenthalt von 2 Nächten im Oktober 2023
Antwort von Hotel Management am 20. Nov. 2023
Hello Scott, thank you for taking the time to leave a review on your recent stay with us. It appears we did not meet your full expectations during your time here and we wholeheartedly apologize. We hope to have you again in the near future for a more well-rounded stay.

6/10 – Okay

Bonnie

Mit der Familie gereist
Gut: Sauberkeit und Personal & Service
Verbesserungswürdig: Ausstattung und Zustand der Unterkunft
needs carpet in hallways also most uncomfortable beds ever had back ache for three days offered nothing in lobby never stay there again to much money for condition of hotel.
Aufenthalt von 5 Nächten im Oktober 2023
Antwort von Hotel Management am 27. Okt. 2023
Hello Bonnie, thank you for taking the time to provide feedback on your recent stay at our hotel. We appreciate your input, and we are genuinely sorry to hear about the issues you encountered during your visit. We deeply regret that the beds were uncomfortable and that it resulted in a backache for you. We take the quality of our bedding seriously, and your experience does not meet our standards. We will investigate this issue to ensure our guests have a restful and comfortable sleep. We are dedicated to providing our guests with the best possible experience, and we apologize for any inconvenience you experienced during your stay. Once again, we appreciate your feedback and hope to have you again in the near future for a more positive experience.

8/10 – Gut

Michael

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 3 Nächten im Oktober 2023
Antwort von Hotel Management am 25. Okt. 2023
Hello Michael, thank you for taking the time to leave a review on your recent stay with us. We are very glad you had an overall positive experience and hope all your needs were met. Thank you for your feedback and we hope to have you again soon. Safe travels!

4/10 – Schlecht

Judy

Mit einer Gruppe gereist
Verbesserungswürdig: Sauberkeit, Personal & Service und Zustand der Unterkunft
Didn't tell us they were remodeling and sliding door was broken and couldn't lock it
Aufenthalt von 3 Nächten im Oktober 2023
Antwort von Hotel Management am 27. Okt. 2023
Hello Judy, thank you for taking the time to leave a review on your recent stay with us. We are sorry for not meeting your expectations during your time here. Regarding the broken sliding door, we apologize for the inconvenience this caused. Your safety and comfort are our top priorities, and we take maintenance issues seriously. We will address this immediately to ensure that such incidents are resolved promptly. We appreciate your patience and understanding, and we hope that you will consider staying with us again in the future. We are dedicated to providing you with a more enjoyable and trouble-free experience on your next visit.

4/10 – Schlecht

Alan

Verbesserungswürdig: Sauberkeit
Not happy
Tidelands charged a resort fee of 12.50 a night. Thought trip was paid for until they hit me with this unexpected charge…not happy. Room had ants. Lost hot water in middle of shower. Couldn’t get a hand towel.
Aufenthalt von 4 Nächten im Oktober 2023
Antwort von Hotel Management am 24. Okt. 2023
Hello Alan, thank you for taking the time to leave a review on your recent stay with us. We apologize for not meeting your expectations during your time here. Please know that resort fees are not built into your reservation with your third-party booking source. We apologize for any inconvenience regarding this and we will work to better convey that to our guests. In addition, we take your concerns very seriously regarding the condition of your room. Please know this is not indicative of the service we aim to provide. This information will be shared with our staff and addressed immediately. Furthermore, updates and renovations are being made to the hotel and your feedback will help us in those efforts. We hope to have you again in the near future for a much-improved experience.

10/10 – Hervorragend

Valorie

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 3 Nächten im Oktober 2023
Antwort von Hotel Management am 24. Okt. 2023
Hello Valorie, thank you for taking the time to leave a review on your recent stay with us. We are very glad you had such a positive experience and that all your needs were met. Thank you for your feedback and we hope to have you again soon!

8/10 – Gut

Terry

Mit der Familie gereist
Gut: Sauberkeit und Personal & Service
Aufenthalt von 2 Nächten im Oktober 2023
Antwort von Hotel Management am 24. Okt. 2023
Hello Terry, thank you for taking the time to leave a review on your recent stay with us. We are very glad you had such a positive experience and hope all your needs were met. Thank you for your feedback and we hope to have you again soon!

2/10 – Ungenügend

Antoinette's

Verbesserungswürdig: Sauberkeit, Zustand der Unterkunft und Komfort des Zimmers
Mold and Mild Dew!
The hotel was under construction on the floor that they put me on. I was not told that before finishing my payment at che k in That is already a safety issue what makes things worse, i get to my room to see and smell mold and mild dew. The mold and mild dew spores were all over the wall, bedding, curtains. The smell was really strong. There was a store bought air purifier in the room which means that management was/ is aware of the situation. I was not told anything before my final payment!
Aufenthalt von 2 Nächten im Oktober 2023
Antwort von Hotel Management am 23. Okt. 2023
Hello Antoinette, thank you for taking the time to leave a review on your recent stay with us. We apologize for not meeting your full expectations during your time here. We assure you while we are undergoing improvements and updates to the hotel, they do not pose a safety risk whatsoever to our staff and guests. Our maintenance and housekeeping team will look into your concerns regarding the condition of your room. We are committed to ensuring that such incidents do not recur in the future. We hope to have the opportunity to regain your trust and provide you with a more positive experience in the future.

4/10 – Schlecht

Tara, Northampton

Mit der Familie gereist
Verbesserungswürdig: Sauberkeit, Ausstattung und Zustand der Unterkunft
Our room had to be changed as soon as we checked in due to leaking toilet. Hall was filthy and wasn’t vacuumed the entire time we were there. Roaches outside and in elevator.
Aufenthalt von 3 Nächten im Oktober 2023
Antwort von Hotel Management am 17. Okt. 2023
Hello Tara, thank you for taking the time to leave a review on your recent stay with us. We are very sorry for your recent experience with us and any inconvenience in having to relocate to a different room. Your concerns will be looked into as this is not indicative of the service we aim to provide. Please know that updates and improvements are being made to the hotel and we hope to have you again in the future when those are complete. In addition, your concerns will be looked into as we take them very seriously. Once again, we are sorry for not meeting your expectations during your stay and hope to have you again for a more well-rounded stay.

4/10 – Schlecht

Richard

Verbesserungswürdig: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Booked an ocean view room. Picture showed full view of ocean on the website. Room given was partial view. When asked the front desk person he said I could upgrade for an additional fee. I showed him my reservation that showed I booked an ocean view. He indicated that their ocean view was really a partial view. He stated it really is deceptive. I called the 866 number who restated that the ocean view is really a partial view. The other thing is that when I booked through Expedia not only did I pay an additional $30.00 over their regular room rate, but also had to pay an additional resort fee upon check-in.
Aufenthalt von 1 Nacht im Oktober 2023
Antwort von Hotel Management am 16. Okt. 2023
Hello Richard, thank you for taking the time to leave a review on your recent stay with us. We apologize for any miscommunication or confusion regarding our room types. Our website provides all the proper information on each of our room types. However, we will work to better communicate that in the future. We appreciate your feedback and the opportunity to improve our services. We hope you will consider giving us another chance in the future.

2/10 – Ungenügend

Carolyn

Gut: Personal & Service
Verbesserungswürdig: Sauberkeit und Zustand der Unterkunft
Roaches in our room
Aufenthalt von 1 Nacht im Oktober 2023
Antwort von Hotel Management am 16. Okt. 2023
Hello Carolyn, thank you for taking the time to leave a review on your recent stay with us. We take your concern about pests very seriously. Please know that this will be looked into immediately and that this is not indicative of the service we aim to provide. We hope to have you again in the future for a more positive experience.

6/10 – Okay

Richard

Mit der Familie gereist
Needed updating
Aufenthalt von 3 Nächten im Oktober 2023
Antwort von Hotel Management am 16. Okt. 2023
Hello Richard, thank you for taking the time to leave a review on your recent stay with us. We appreciate your feedback regarding updates to our hotel. Please know that there are ongoing renovations being done to improve our guest experience. We hope to have you again in the future when those are complete. Safe travels!

4/10 – Schlecht

Cheri

Mit der Familie gereist
Verbesserungswürdig: Sauberkeit und Zustand der Unterkunft
Aufenthalt von 3 Nächten im Oktober 2023
Antwort von Hotel Management am 12. Okt. 2023
Hello Cheri, thank you for taking the time to leave a review on your recent stay with us. It appears we did not meet your full expectations during your time here. We apologize for that and hope to have you again in the near future for a more positive experience.

6/10 – Okay

David

Mit dem Partner gereist
Verbesserungswürdig: Sauberkeit und Zustand der Unterkunft
Location on 5th St was best feature. The hotel itself is showing its age and the end of the season malaise didn’t help: the refrigerator’s freezer was in bad need of defrosting, the safe did not work, outlets were few and inconveniently placed (no usb ports), paint on tiny balcony floor peeled, and railing rusty. Maid service non-existent even when requested, and, finally, the ridiculous no smoking even on the balcony rule frustrates a cigar smoker on VACATION.
Aufenthalt von 5 Nächten im Oktober 2023
Antwort von Hotel Management am 31. Okt. 2023
Hello David, thank you for taking the time to leave a review on your recent stay with us. However, we sincerely apologize for the inconveniences and issues you experienced during your stay. Your feedback is important, and we take it seriously as we strive to provide the best possible experience for our guests. Please know that updates and improvements are being made to the hotel to enhance our guest experience. Your feedback will help us in those efforts. In addition, we apologize for any inconvenience regarding our non-smoking policy as it is in place for the comfort and safety of everyone inside the hotel. Once again, we appreciate your feedback and hope to have you again for a much-improved experience.