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Bewertungen von Novotel Bali Nusa Dua

4.5 out of 5
Novotel Bali Nusa Dua
Jl. Pantai Mengiat, BTDC Complex, Nusa Dua, Bali

Bewertungen

8,4

Sehr gut

286 von insgesamt 704 Gästebewertungen haben eine Bewertung von 10 - Hervorragend" "
294 von insgesamt 704 Gästebewertungen haben eine Bewertung von 8 - Gut" "
83 von insgesamt 704 Gästebewertungen haben eine Bewertung von 6 - Okay" "
27 von insgesamt 704 Gästebewertungen haben eine Bewertung von 4 - Schlecht" "
14 von insgesamt 704 Gästebewertungen haben eine Bewertung von 2 - Ungenügend" "

8,4/10

Sauberkeit

8,8/10

Personal & Service

8,0/10

Ausstattung

8,0/10

Zustand der Unterkunft

8,0/10

Umweltfreundlichkeit

Bewertungen

8/10 – Gut

Verifizierter Reisender

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Familienurlaub
Wir wohnten zwei Wochen in einer Suite mit zwei Schlafzimmern. Es war stets sauber. Die Poolanlage war sehr schön und würde gepflegt. Das Frühstück war lecker und hatte eine große Auswahl! Die Getränke sind im Restaurant etwas teuer. Nusa Dusa ist wunderschön gepflegt. Wenn man ein paar Schritte geht, findet man auch leckere Restaurants zu günstigen Preisen!
Aufenthalt von 14 Nächten im Oktober 2019

8/10 – Gut

Verifizierter Reisender

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Aufenthalt von 7 Nächten im August 2019

8/10 – Gut

Verifizierter Reisender

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Sehr schöne Anlage. Leider nicht direkt am Strand. Konsumation in Strandbar muss sofort bezahlt werden und kann nicht über das Zimmer abgerechnet werden. Schlechter Service beim Abendessen. Insgesamt gutes Hotel.
Aufenthalt von 1 Nacht im Juli 2019

8/10 – Gut

Verifizierter Reisender

Aufenthalt von 3 Nächten im Juli 2019

4/10 – Schlecht

Verifizierter Reisender

Gut: Personal & Service und Komfort des Zimmers
Verbesserungswürdig: Sauberkeit und Zustand der Unterkunft
Nie wieder!
Es war der teuerste und schlechteste Aufenthalt in bali. Wir wollten auf Nummer sicher gehen und etwas mehr ausgeben für ein 5 Sternen hotel. Es war ein totaler Reinfall. Für europäische Standards war das ein 3 Sternen hotel. Wir bekamen ein altes und muffeliges zimmer. Es war zudem dreckig (spinnengewebe, fremde Haare auf Teppich. Kümmel im Bad) und wir fühlten uns gar nicht wie zu Hause. Der willkommendrink war auch nicht gut. Was uns noch extrem gestört hat sind die Strandtücher. Sie waren alt, überall lose fäden und hatten überall Flecken!!!! Ich weiss nicht wie man all dies als 5 Sterne bewerten soll. Das Frühstück war mittelmäßig und eher für asiatische Kunden. Das einzige positive war der Strand und der shuttle service dorthin. Ich würde niemanden das Hotel weiterempfehlen aber lieber noch mehr Geld investieren für ein echtes 5 Sternen Hotel.
Aufenthalt von 1 Nacht im September 2018
Antwort von Christophe am 5. Okt. 2018
Dear Anonymous, Thank you for your recent stay at the Novotel Bali Nusa Dua Hotel & Residences I am sorry to know that your stay did not meet your expectation. Your comments regarding the room, beach towels, welcome drink and the breakfast have been shared to the Department concerned for further follow up. Thank you again for your review and I wish you the best for your future travel. Kind Regards, Christophe Keramaris General Manager

8/10 – Gut

Travel Maga, Bali Nusa Dua

Gut: Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Gutes Hotel zu günstigen Preisen
wir waren im 2011 schonmal hier...damals war alles rundum Perfekt.mittlerweile ist der Service und der Zustand des Hotels einbsichen in die Jahre gekommen. Nicht falsch verstehen...Service ist immernoch sehr gut(im Gegensatz zu Europa) allerdings nimmt man sich nicht mehr viel Zeit für die Gäste. das ist aber jammern auf höchstem Niveau:)

8/10 – Gut

Heiko

Gut: Sauberkeit, Zustand der Unterkunft und Komfort des Zimmers
Tolles Ausflugshotel
Besonders gefallen hat uns das große Zimmer mit dem offenen Badezimmer. Das Hotel ist nicht mehr das Neueste aber war gut gepflegt. Die Lage gefiel uns auch und war gut für ein paar Ausflüge. Es liegt zwar nicht direkt am Strand, aber mit dem Shuttlebus war man schnell am Hoteleigenen Strand. Die Lage dort war sehr ruhig, eher am Rande. Es war auch nicht soviel Müll, wie teilweise in der Bucht der anderen Hotels. Das Frühstücksbüffet gefiel uns nicht so gut, da nicht ausreichend nachgelegt wurde und die Kaffeemaschine öfters defekt war. Da es ein Familienhitel ist, war es auch recht hektisch. Ein Lichtblick war jedoch der Koch für die Omletts, der immer mit Freude leckere Omletts bereitete.
Antwort von Benny am 15. Sept. 2016
Dear Heiko, Thank you very much for taking the time to share your recent experience with us. We appreciate receiving feedback and it is always shared with our team here. Your comments about the breakfast Service have been well documented and will certainly be looked into. We hope to welcome you back to in the very near future. Kind regards, Benny Wijaya Room Division Manager Novotel Bali Nusa Dua Hotel & Residence

6/10 – Okay

F, Wien

Gut: Personal & Service und Komfort des Zimmers
Shuttle zum Strand
Leider kommt man zum Strand nur mit dem hoteleigenen Shuttle über einen recht holprigen Weg. Ausreichend bequeme Liegen und Schirme sind vorhanden - die Strandbar ist aber etwas teuer! Das Hotel selbst wird gerade (wie wir per Zettel am Zimmer erfahren mussten) bis Juli 2015 renoviert - inklusive etwas Baulärm. Der Pool bei den Apartments wird täglich gereinigt.
Antwort von Benny am 23. Apr. 2015
Dear F, Thank you for your feedback at the same time thank you for having chosen as part of your holiday destination whilst you are in Bali and I apologize for the inconvenience from the noise. We hope that this does not deter you from future visits to our property. Kind regards, Benny Front Office Manager Novotel Bali Nusa Dua Hotel & Residence

6/10 – Okay

Silvia, Österreich

Gut: Sauberkeit, Zustand der Unterkunft und Komfort des Zimmers
Die Zimmern und die Anlage sind sehr schön und gepflegt. Das Personal ist freundlich. Der Strand ist sehr gepflegt, leider muss man mit dem Shuttle dorthin fahren. Sehr schade war auch, dass es keine deutsch sprechenden Betreuer im Kinderclub gab und unsere Kinder somit nicht dort bleiben konnten! Ansonsten empfehlenswert.
Antwort von Benny am 21. Apr. 2015
Dear Silvia, Thank you very much indeed for taking the time to share your recent experience with us. We appreciate receiving feedback and it is always shared with our team here. Your comments about the German speaking staff at Kids Club have been well documented and will certainly be looked into. Kind regards, Benny Front Office Manager Novotel Bali Nusa Dua Hotel & Residence

8/10 – Gut

Annette, Zürich

Gut: Sauberkeit, Personal & Service und Komfort des Zimmers
Gerne wieder
Wir haben die Zeit im Novotel sehr genossen,obwohl ein recht grosser Komplex verkäuft sich alles relativ gut. Wir bekamen ein wunderschönes Zimmer, ein grosses, schön eingerichtetes Appartment mit eigenem Pool. Ideal für unsere Kids, denen aber auch der Hotelpool sehr gut gefiel, eine recht grosszügige Wasserlandschaft. Direkt am Strand liegt das Hotel nicht, aber mit dem Shuttlebus sind es nur 3 Minuten zum hoteleigenen Beachclub. Das Personal ist sehr freundlich und hilfsbereit, auch das SPA ist sehr zu empfehlen.
Antwort von Benny am 18. Apr. 2015
Dear Annette, Thank you very much indeed for taking the time to share your recent experience with us. We appreciate receiving feedback and it is always shared with our team here. I sincerely hope you would return and look forward to the time I can welcome you back. Kind regards, Benny Front Office Manager Novotel Bali Nusa Dua Hotel & Residence

8/10 – Gut

Michael, Frankfurt am Main

Gut: Sauberkeit, Personal & Service und Komfort des Zimmers
Gerne wieder
Das Hotel hat uns sehr gut gefallen. Das One-Bedroom-Apartment ist sehr groß und läßt in puncto Ausstattung und Styling keine Wünsche offen. Die Garten -und Poolanlage ist fantastisch und tröstet über die Tatsache hinweg, dass dieses Hotel nicht direkt am Strand liegt. Der Privatstrand ist mit dem hoteleigenen Shuttle-Bus schnell erreichbar und ebenfalls sehr schön. Das Fitness-Studio und der Spa sind ebenfalls sehr zu empfehlen.
Antwort von Benny am 18. Apr. 2015
Dear Michael, Warmest greeting from Novotel Bali Nusa Dua Hotel & Residence, Thank you very much indeed for taking the time to share your recent experience with us. We appreciate receiving feedback and it is always shared with our team here. I sincerely hope you would return and look forward to the time I can welcome you back. Kind regards, Benny Front Office Manager Novotel Bali Nusa Dua Hotel & Residence

8/10 – Gut

Geoffrey, Manly

Aufenthalt von 4 Nächten im April 2024
Antwort von Christophe Bernard Keramaris General Manager am 11. Mai 2024
Dear Mr. Geoffrey,Thank you for taking the time to share your rating with us. Your feedback is truly appreciated as it helps us improve and provide better experiences for our guests.We're glad to see that you had a positive overall experience during your recent stay. However, we understand that there may be areas where we can enhance your experience further.Rest assured, your satisfaction is our priority, and we're committed to delivering exceptional service during your future visits.Thank you once again for choosing to stay with us. We look forward to welcoming you back and exceeding your expectations in the future.Warm Regards,Christophe Bernard KeramarisGeneral Manager

2/10 – Ungenügend

Allan, Penshurst

Mit der Familie gereist
Gut: Sauberkeit
Verbesserungswürdig: Personal & Service und Ausstattung
This is the type of hotel for fat slobs that want to sit around a pool. I could do that at home. Everything is expensive and you would have no idea you were even in Bali if it were not for the signs. Even the coconuts there are wrapped in plastic.
Aufenthalt von 2 Nächten im April 2024
Antwort von Christophe Bernard Keramaris General Manager am 25. Apr. 2024
Dear Mr. Allan,Thank you for taking the time to share your feedback with us. We're disappointed to hear that your experience did not meet your expectations.We apologize for any inconvenience caused by the perceived high prices. It's important to note that the government mandates a 21% tax on all hotels in Indonesia, which affects pricing across the industry. Regarding your concerns about Bali's unique atmosphere, we understand the importance of preserving the local culture and will take steps to ensure a more authentic experience for our guests.As for the coconuts being wrapped in plastic, this is done for hygiene purposes to maintain the safety and cleanliness of the products. We appreciate your feedback and will use it to improve our services and offerings. We hope to have the opportunity to welcome you back and provide you with a better experience in the future.Warm Regards,Christophe Bernard KeramarisGeneral Manager

6/10 – Okay

Donna

Gut: Sauberkeit und Personal & Service
Aufenthalt von 6 Nächten im April 2024
Antwort von Christophe Bernard Keramaris General Manager am 5. Mai 2024
Dear Ms. Donna,Thank you for taking the time to rate your recent stay with us. We appreciate your feedback and will use it to improve our services. We hope to have the opportunity to better serve you in the future and provide you with a more enjoyable experience.Warm Regards,Christophe Bernard KeramarisGeneral Manager

10/10 – Hervorragend

maxime

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Très belle hôtel avec un service impeccable. Le restaurant est bon et pas excessif
Aufenthalt von 2 Nächten im April 2024
Antwort von Christophe Bernard Keramaris - General Manager am 24. Apr. 2024
Dear Mr. Maxime,Salutations du Novotel Bali Nusa Dua Hotel & Residence.Merci beaucoup d'avoir pris votre temps précieux pour répondre aux questions sur votre séjour.C'est toujours un plaisir de recevoir des retours positifs. Je suis très heureux de savoir que vous avez passé d'excellentes vacances avec nous.Vos commentaires sont vraiment appréciés.Nous espérons que cette expérience vous ramènera chez nous dans un avenir proche. En attendant, nous sommes impatients de vous accueillir à nouveau et nous serons toujours votre maison au Novotel Bali Nusa Dua Hotel & Residence.Cordialement,Christophe Bernard KeramarisDirecteur général

8/10 – Gut

Abi

Mit der Familie und kleinen Kindern gereist, Mit der Familie gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
The grounds of this hotel are amazing, very lush and tropical. The shuttle bus to the private beach is great, we felt very safe and looked after. We are a family of 5 and the 2 bed 2 bath room was perfect! The staff were so welcoming and helpful. We found the bathroom in our bedroom tired but still tidy enough. Overall a great stay for our first time in Nusa dua
Aufenthalt von 9 Nächten im März 2024
Antwort von Christophe Bernard Keramaris General Manager am 9. Apr. 2024
Dear Mr/Mrs. Abi,Greeting’s from Novotel Bali Nusa Dua Hotel & Residence. It is very glad to receive your positive feedback and we are very pleased that the services provided by our staff, our facilites, our room are meet your expectations. We thank you so much for being part of our friendly family and we are glad to know that our team member gave you such a good impression and had a good impact in your overall experience. We also would like to thank you for the feedback as we strive to continuously improve the quality of our services to give better experience for our guest.We noted your remarks and carefully reviewed a certain minor point you mentioned. We are looking forward to welcome you back and we will always be your home at Novotel Bali Nusa Dua Hotel & Residence. Kind Regards, Christophe Bernard Keramaris General Manager

10/10 – Hervorragend

Elizabeth

Mit einer Gruppe gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
The hotel and staff were great, although the hotel is getting a little old and dated - may need some paint soon. Tiled floor in the dinning and bar area are NOT Non-Slip and when wet are dangerous. solid 8/10.
Aufenthalt von 7 Nächten im März 2024
Antwort von Christophe Bernard Keramaris General Manager am 9. Apr. 2024
Dear Mrs. Elizabeth,Thank you for taking the time to tell us about your experience at the Novotel Bali Nusa Dua Hotel & Residences. It is very glad to receive your positive feedback and we are very pleased to know that you had a good holiday with us.We also would like to thank you for the feedback as we strive to continuously improve the quality of our facilities to give better experience for our guest.We noted your remarks and carefully reviewed a certain minor point you mentioned. Please assure that your feedback has been well documented and will be certainly looked into.Once again thank you for your review, in the meantime I am wishing you all the best for your future travel.Kind Regards, Christophe Bernard Keramaris General Manager

6/10 – Okay

Prasad

Mit der Familie gereist
Gut: Personal & Service
Verbesserungswürdig: Ausstattung
Huge property but not well-maintained. 1) no USB charging ports only two ports in the two-room suite got one multi plug charger (from hotel on refundable deposit fee) then used our plug to charge phones. Huge issue if you have multiple phones and other devices like smart watches too. 2)The kids club was just for namesake half the toys were broken, there was foosball table that didn’t work n few ride along cars n other stuff. 3)The breakfast buffet was okay had western local n the Indian (not the same as Indian) tasted like it was going thru a budget cut. Three restaurants but all had almost same menu. 4)Had booked the hotel as it had a pool with the room but it was a rather small splash pool and it wasn't even clean, leaves kept falling off the roof n cobwebs on the statue pouring water into it. 5)They said it was a functional kitchen but no microwave if you want to rent one they’re happy to for a price. All in all book elsewhere if you want value for money spent 5star just for name.
Aufenthalt von 6 Nächten im März 2024
Antwort von Christophe Bernard Keramaris General Manager am 8. Apr. 2024
Dear Mr/Mrs. Prasad,Thank you for taking the time to tell us about your experience at the Novotel Bali Nusa Dua Hotel & Residences. First of all, please allow me to express my sincerest apologies in regards to the experience that did not meet your expectation.We strive to continuously improve the quality of our services to give better experience for our guest.We noted your remarks and carefully reviewed some certain minor points you mentioned. Please assure that your feedback has been well documented and will be certainly looked into.Once again thank you for your review, in the meantime I am wishing you all the best for your future travel.Kind Regards, Christophe Bernard Keramaris General Manager

8/10 – Gut

David John, Gold Coast

Mit einer Gruppe gereist, Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Great family stay
Aufenthalt von 7 Nächten im März 2024
Antwort von Christophe Bernard Keramaris General Manager am 6. Apr. 2024
Dear David John,Thank you for sharing your feedback with us. We are delighted to hear that you had a great family stay at Novotel Bali Nusa Dua Hotel & Residence.Your satisfaction is our priority, and we are pleased that you enjoyed your time with us. We appreciate your kind words and hope to have the pleasure of welcoming you and your family back for another memorable stay in the future.Warm Regards,Christophe Bernard Keramaris General Manager

10/10 – Hervorragend

Kan

Mit der Familie und kleinen Kindern gereist, Mit einer Gruppe gereist, Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
The hotel was like heaven. I would like to use it again next time.
Aufenthalt von 4 Nächten im März 2024
Antwort von Christophe Bernard Keramaris General Manager am 31. März 2024
Dear Mr. / Mrs. Kan,Greeting’s from Novotel Bali Nusa Dua Hotel & Residence.Thank you to share your recent stay experience with us. It is always a pleasure to receive positive feedback. I am very pleased to know that you had a great holiday with us.Your comments regarding the hotel are truly valued. Thank you again for sharing your experience, we look forward to welcome you back on next year to Bali. Kind Regards, Christophe Bernard KeramarisGeneral Manager

10/10 – Hervorragend

Paul Patrick

Mit einer Gruppe gereist, Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
We found the Staff at the Novotel excellent. From check in to check out eveyone was friendly and helpful. We spent most of our days around the pool and the Gourmet Square staff made our holiday even more special. One employer that stood out to us and carried us on a pedestal was Jayaa. He catered to our every need and gave us service on behalf of Novotel.
Aufenthalt von 6 Nächten im März 2024
Antwort von Christophe Bernard Keramaris General Manager am 27. März 2024
Dear Mr. Paul Patrick, Warm greetings from Novotel Bali Nusa Dua Hotel & Residence. We are delighted to receive your positive feedback and thrilled to hear that our staffs made your stay more enjoyable. Your comfort is our priority, and we'll be sure to pass on your kind words to Jayaa. We are looking forward to welcoming you back to Novotel Bali Nusa Dua Hotel & Residences soon. Kind Regards, Christophe Bernard Keramaris General Manager.

10/10 – Hervorragend

Amanda

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Amazing staff, short walk to food, spa and street shopping. Lovely area! Will definitely be coming back!!
Aufenthalt von 3 Nächten im März 2024
Antwort von Christophe Bernard Keramaris General Manager am 22. März 2024
Dear Mr. Takashi,Thank you for taking your valuable time to rate the Novotel Bali Nusa Dua Hotel & Residences on Expedia.We truly appreciate your positive score about our hotel. We're thrilled to hear that you had a great experience with our staff and enjoyed the convenient location near food, spa, and street shopping. We are looking forward to welcome you back at Novotel Bali Nusa Dua Hotel & Residence.Kind Regards,

8/10 – Gut

Terry

Mit der Familie und kleinen Kindern gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Our favourite thing about this property was the toddler pool our 2 yr old would spend hours in there playing. The beach was great but not safe for swimming directly in front of the beach club and would have been a 300m walk to the swimming area. I’m not sure if this is always or just the weather when we were there but something I hadn’t considered. The rooms were large but a little dated. I will forever not understand why hotels have clear glass doors on toilets and showers. Great location to walk to shops and Bali collection. There were also many restaurants outside of the resort that were easy to access. The property itself is well maintained. For the price compared to other options in Nusa Dua we were happy with our stay.
Aufenthalt von 3 Nächten im März 2024
Antwort von Christophe Bernard Keramaris am 15. März 2024
Dear Terry,Warm greetings from Novotel Bali Nusa Dua Hotel & Residence.We are delighted to hear that you enjoyed spending your time at the toddler pool. Your satisfaction is important to us, and we are pleased that you found joy in our facilities.We apologize for any inconvenience caused by the size of your room. While we strive to provide the best experience possible, we understand that our rooms may be perceived as dated by some guests. Rest assured, we are continuously working on improvements to enhance the overall guest experience.Thank you for your understanding, and we hope to have the opportunity to welcome you back for an even better stay in the future.Kind Regards,Christophe Bernard KeramarisGeneral Manager

10/10 – Hervorragend

Thinn

Aufenthalt von 4 Nächten im März 2024
Antwort von Christophe Bernard Keramaris General Manager am 1. Apr. 2024
Dear Mr./Mrs. Thinn,Warm greetings from Novotel Bali Nusa Dua Hotel & Residence.We're thrilled to receive your score. Your feedback is truly valued and appreciated.Thank you for choosing Novotel for your stay. We hope this experience will lead you back to us in the near future. In the meantime, we eagerly anticipate your return and assure you that Novotel Bali Nusa Dua Hotel & Residence will always be your home.Kind Regards,Christophe Bernard KeramarisGeneral Manager

8/10 – Gut

Carol

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
We weren’t able to have a hot shower even though the engineer came to fix it. Staff were very helpful and I enjoyed the stretch yoga and water aerobics in the mornings.
Aufenthalt von 8 Nächten im Februar 2024
Antwort von Christophe Bernard Keramaris am 26. Feb. 2024
Dear Mr./Mrs. Carol, Warmest Greeting’s from Novotel Bali Nusa Dua Hotel & Residence. It is very glad to receive your positive feedback and we are very pleased to know that you had a good holiday with us. On this opportunity I would like to apologize for any inconvenience that you experience during your stay with us. We will strive to continuously improve the quality of our services and our facilites to give better experience for our guest. Your comments are truly valued! Once again thank you very much for sharing your experience, in the meantime we wish we could have a second chance to welcoming you back in our hotel. Kind Regards, Christophe Bernard Keramaris General Manager

8/10 – Gut

Takashi

Aufenthalt von 4 Nächten im Februar 2024
Antwort von Christophe Bernard Keramaris General Manager am 21. März 2024
Dear Mr. Takashi,Thank you for taking your valuable time to rate the Novotel Bali Nusa Dua Hotel & Residences on Expedia.We truly appreciate your positive score about our hotel.We are looking forward to welcome you back at Novotel Bali Nusa Dua Hotel & Residence.Kind Regards,

2/10 – Ungenügend

willy

Mit der Familie gereist
Verbesserungswürdig: Sauberkeit, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 2 Nächten im Februar 2024
Antwort von Christophe am 13. Feb. 2024
Dear Willy,Thank you for taking the time rate us on Expedia Review.First of all, please allow me to express my sincerest apologies in regards to the experience that did not meet your expectation.We strive to continuously improve the quality of our services to give better experience for our guest.Please kindly to share with us the details of your experience and feedback for our internal improvement, to our email guest.experience@novotelnusaduabali.com.Once again thank you for your review, in the meantime I am wishing you all the best for your future travel.Kind Regards, Christophe Bernard Keramaris General Manager

10/10 – Hervorragend

SUNGHO

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Good for family.
It was a wonderful stay at novotel nusa dua. Nice pool, good service..foods were not the best..but still ok. Hotel is kinda old but well maintained. Good hotel for good price.
Aufenthalt von 4 Nächten im Februar 2024
Antwort von Christophe Bernard Keramaris am 9. Feb. 2024
Dear SUNGHO,Greeting’s from Novotel Bali Nusa Dua Hotel & Residence.Thank you to share your recent stay experience with us. It is always a pleasure to receive positive feedback. I am very pleased to know that you had a great holiday with us.Your comments regarding staff and the hotel facilities are truly valued. I do hope this experience will lead you back to us in the near future. Thank you again for sharing your experience, we look forward to welcome you back on your next visit to Bali. Kind Regards, Christophe Bernard Keramaris General Manager

8/10 – Gut

Waseem

Gut: Personal & Service
Verbesserungswürdig: Zustand der Unterkunft
Staff and members are really nice
Aufenthalt von 9 Nächten im Januar 2024
Antwort von Christophe am 1. Feb. 2024
Dear Waseem,Warmest Greeting's from Novotel Bali Nusa Dua - Hotel and Residences.We very much appreciate your comments regarding your stay at our hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.We wish this experience will lead you back to us in the near future.Once again thank you very much for your valuable feedback.See you at Novotel Bali Nusa Dua – Hotel and Residences.Kind Regards, Christophe Bernard Keramaris General Manager

8/10 – Gut

Andrew David

Mit der Familie gereist
The Novotel is a relaxing place to stay, greet breakfasts, good staff and good facilities. It is close to some streets with options.
Aufenthalt von 11 Nächten im Januar 2024
Antwort von Christophe Bernard Keramaris General Manager am 25. Jan. 2024
Dear Andrew David,Greeting’s from Novotel Bali Nusa Dua Hotel & Residence.Thank you to share your recent stay experience with us. It is always a pleasure to receive positive feedback. I am very pleased to know that you had a great holiday with us.Your comments regarding staff and the hotel facilities are truly valued. I do hope this experience will lead you back to us in the near future. Thank you again for sharing your experience, we look forward to welcome you back on your next visit to Bali. Kind Regards,

10/10 – Hervorragend

Federica

Mit der Familie und kleinen Kindern gereist, Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Aufenthalt von 7 Nächten im Januar 2024
Antwort von Christophe Bernard Keramaris General Manager am 22. Jan. 2024
Dear FedericaWarmest Greeting’s from Novotel Bali Nusa Dua Hotel & Residence. Thank you for taking your valuable time to share about your recent experience at the Novotel Bali Nusa Dua Hotel & Residences. It is always a pleasure to receive positive feedback. I am very pleased to know that you had a great holiday with us.I do hope this experience will lead you back to us in the near future. Thank you again for sharing your experience, we look forward to welcome you back on your next visit to Bali. Kind Regards,

6/10 – Okay

Cameron

Aufenthalt von 11 Nächten im Januar 2024
Antwort von Christophe Bernard Keramaris am 21. Jan. 2024
Dear Cameron, Warmest Greeting’s from Novotel Bali Nusa Dua Hotel & Residence. Thank you for taking your valuable time to share about your recent experience. Glad to receive your positive feedback and we are very pleased to know that you had a good holiday with us. The recognition from our guest is the best reward we could get and we are most grateful for those compliments. We are fully noted your remarks for some minor points that we could improve and will strive to continuously improve the quality of our services to give better experience for our guest. Please assure that your remarks has been well documented and will be certainly looked into. Your comments are truly valued! We are looking forward to welcome you back on your next visit to Bali. Kind Regards, Christophe Bernard Keramaris General Manager

10/10 – Hervorragend

Kerry Ann

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Aufenthalt von 8 Nächten im Januar 2024
Antwort von Christophe am 20. Jan. 2024
Dear Kerry Ann,Warmest Greeting’s from Novotel Bali Nusa Dua Hotel & Residence. Thank you very much for taking your valuable time to share about your recent experience at the Novotel Bali Nusa Dua Hotel & Residences. It is always a pleasure to receive positive feedback. I am very pleased to know that you had a great holiday with us.Your feedback is truly valued.We wish this experience will lead you back to us in the near future.Once again thank you very much for your valuable feedback.See you at Novotel Bali Nusa Dua – Hotel and Residences.Kind Regards, Christophe Bernard Keramaris General Manager

10/10 – Hervorragend

Nitin

Mit der Familie und kleinen Kindern gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Aufenthalt von 9 Nächten im Dezember 2023
Antwort von Christophe am 14. Jan. 2024
Dear Mr. Nethen Jeshani,Greeting’s from Novotel Bali Nusa Dua Hotel & Residence.Thank you to share your recent stay experience with us.It is always a pleasure to receive positive feedback.I am very pleased to know that you had a great holiday with us.Your comments regarding the hotel are truly valued.I do hope this experience will lead you back to us in the near future.Thank you again for sharing your experience, we look forward to welcome you back on your next visit to Bali.Kind Regards,Christophe Bernard KeramarisGeneral Manager

6/10 – Okay

Vishal

Mit der Familie und kleinen Kindern gereist
Verbesserungswürdig: Ausstattung
Location is good and majority staff are good and friendly. The pool is really good and the beach was also great. Buffet breakfast is good as there was something new everyday. Check in was from 2pm and our room was not ready even though we arrived around 11pm. Seems like to there is a massive sewage system issue as all the area around the toilets stinks. Drinks are usually warm as the fridges don’t seem to be working well.
Aufenthalt von 7 Nächten im Dezember 2023
Antwort von Christophe am 6. Jan. 2024
Dear our beloved guest,Thank you for taking your valuable time to share about your recent experience with us.On this opportunity I would like to apologize for any inconvenience that you experience during your stay with us, also regarding the room was not ready yet at 2 PM due to on your stay date, we had highest room for check out and check in and our housekeeping need more time to prepare all of the room as well, however we tried to do our best to prepare the room as priority as we can.We strive to continuously improve the quality of our services to give better experience for our guest.We noted your remarks and carefully reviewed a certain minor point you mentioned. Please assure that your feedback has been well documented and will be certainly looked into.Once again thank you for your review, in the meantime I am wishing you all the best for your future travel.Kind regards,Christophe Bernard KeramarisGeneral Manager

8/10 – Gut

Truc

Mit der Familie und kleinen Kindern gereist
Gut: Personal & Service
Aufenthalt von 5 Nächten im Dezember 2023
Antwort von Christophe Bernard Keramaris General Manager am 30. Dez. 2023
Dear our lovely guest,Greeting’s from Novotel Bali Nusa Dua Hotel & Residence. Thank you very much for taking your valuable time to rate Novotel Bali Nusa Dua Hotel & Residences. It is always a pleasure to receive positive feedback. I am very pleased to know that you had a great holiday with us.Your feedback is truly valued.We wish this experience will lead you back to us in the near future.Once again thank you very much for your valuable feedback.See you at Novotel Bali Nusa Dua – Hotel and Residences.Kind Regards,

10/10 – Hervorragend

Mark

Aufenthalt von 10 Nächten im Dezember 2023
Antwort von Christophe Bernard Keramaris General Manager am 8. Jan. 2024
Dear Thank you for taking your valuable time to rate the Novotel Bali Nusa Dua Hotel & Residences on Expedia.It is always a pleasure to receive positive feedback from our valuable guest. We are looking forward to welcome you back at Novotel Bali Nusa Dua Hotel & Residence.Kind Regards, Christophe Bernard Keramaris General Manager

8/10 – Gut

Gregory

Aufenthalt von 8 Nächten im Dezember 2023
Antwort von Christophe Bernard Keramaris am 23. Dez. 2023
Dear our lovely guest,Greeting’s from Novotel Bali Nusa Dua Hotel & Residence. It is always a pleasure to receive positive feedback. I am very pleased to know that you had a great holiday with us.Your feedback is truly valued.We wish this experience will lead you back to us in the near future, in the meantime we are looking forward to welcome you back and we will always be your home at Novotel Bali Nusa Dua Hotel & Residence. Kind Regards, Christophe Bernard Keramaris General Manager

4/10 – Schlecht

Thanh

Aufenthalt von 2 Nächten im November 2023
Antwort von Christophe am 24. Dez. 2023
Dear Thanh Nguyen,Greeting’s from Novotel Bali Nusa Dua Hotel & Residence. It is very glad to receive your positive feedback and we are very pleased to know that you had a great holiday with us.The recognition from our guest is the best reward we could get and we are most grateful for those compliments. We also noted your remarks for some minor points that we could improve and will strive to continuously improve the quality of our services to give better experience for our guest.Your comments are truly valued! We are looking forward to welcome you back and we will always be your home at Novotel Bali Nusa Dua Hotel & Residence. Kind Regards, Christophe Bernard Keramaris General Manager

10/10 – Hervorragend

Alex

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
A one stop shop for a peaceful and quiet holiday that one would expect from a five star hotel. Did not like why there was no ceiling fan in rooms?
Aufenthalt von 7 Nächten im November 2023
Antwort von Christophe Bernard Keramaris am 2. Dez. 2023
Dear Mr. Alex,Greeting’s from Novotel Bali Nusa Dua Hotel & Residence. It is very glad to receive your positive feedback and we are very pleased to know that you had a great holiday with us.The recognition from our guest is the best reward we could get and we are most grateful for those compliments. We also noted your remarks for some minor points that we could improve and will strive to continuously improve the quality of our services to give better experience for our guest.Your comments are truly valued! We are looking forward to welcome you back and we will always be your home at Novotel Bali Nusa Dua Hotel & Residence. Kind Regards, Christophe Bernard Keramaris General Manager

8/10 – Gut

Anthony

Aufenthalt von 7 Nächten im November 2023
Antwort von Christophe am 6. Dez. 2023
Dear Anthony,Greeting’s from Novotel Bali Nusa Dua Hotel & Residence.It is always a pleasure to receive positive feedback. I am very pleased to know that you had a great holiday with us.Your feedback is truly valued.We wish this experience will lead you back to us in the near future, in the meantime we are looking forward to welcome you back and we will always be your home at Novotel Bali Nusa Dua Hotel & Residence.Kind Regards,Christophe Bernard KeramarisGeneral Manager

10/10 – Hervorragend

Lawrence

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Room
Aufenthalt von 2 Nächten im Oktober 2023
Antwort von Christophe Bernard Keramaris am 19. Okt. 2023
Dear Mrs.LawrenceThank you for taking your valuable time to rate the Novotel Bali Nusa Dua Hotel & ResidencesIt is always a pleasure to receive positive feedback from our valuable guest. We are looking forward to welcome you back at Novotel Bali Nusa Dua Hotel & Residence.Kind Regards, Christophe Bernard Keramaris General Manager

8/10 – Gut

chris

Mit einer Gruppe gereist
Gut: Sauberkeit
Would recommend as the complex is very safe and rooms are clean and well catered apart from tea & coffee facilities... this you will need to purchase to have in your room. There was a diplomatic conference in our resort on the last few days of our stay and we felt standards slipped for the guests because all focus was shifted and amenities were limited. All in all a very pleasant stay.
Aufenthalt von 12 Nächten im September 2023
Antwort von Christophe Keramaris am 12. Okt. 2023
Dear Mr.ChrisGreeting’s from Novotel Bali Nusa Dua Hotel & Residence. It is very glad to receive your positive feedback and we are very pleased to know that you had a great holiday with us.The recognition from our guest is the best reward we could get and we are most grateful for those compliments. We also noted your remarks for some minor points that we could improve and will strive to continuously improve the quality of our services to give better experience for our guest.Your comments are truly valued! We are looking forward to welcome you back and we will always be your home at Novotel Bali Nusa Dua Hotel & Residence. Kind Regards, Christophe Bernard Keramaris General Manager

10/10 – Hervorragend

Jonathan

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Great place to stay with a family.
Aufenthalt von 6 Nächten im Oktober 2023
Antwort von Christophe am 8. Okt. 2023
Warmest Greeting’s from Novotel Bali Nusa Dua Hotel & Residence.Thank you very much for taking your valuable time to share about your recent experience and we very much appreciate your comments.It is always a pleasure to receive positive feedback.I will share your comments with our team. I am sure that this feedback will serve an encouragement to all of our staff as the recognition from our guest is the best reward we could get and we are most grateful for those compliments.Thank you again for sharing your experience.We wish this experience will lead you back to us in the near future, in the meantime we are looking forward to welcome you back and we will always be your home at Novotel Bali Nusa Dua Hotel & Residence.Kind Regards,Christophe Bernard KeramarisGeneral Manager

6/10 – Okay

Christopher

Aufenthalt von 4 Nächten im September 2023
Antwort von Christophe am 4. Okt. 2023
Dear Christopher, Thank you for taking your valuable time to post a score about your recent experience with us.On this opportunity I would like to apologize for any inconvenience that you experience during your stay with us.We strive to continuously improve the quality of our services to give better experience for our guest.In the meantime I am wishing you all the best for your future travel.Kind regards,Christophe Bernard KeramarisGeneral Manager

10/10 – Hervorragend

Mark

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 16 Nächten im September 2023
Antwort von Christophe am 2. Okt. 2023
Dear Mr. Mark,Warmest Greeting’s from Novotel Bali Nusa Dua Hotel & Residence.Thank you very much for taking your valuable time to share about your recent experience and we very much appreciate your comments.It is always a pleasure to receive positive feedback.I will share your comments with our team. I am sure that this feedback will serve an encouragement to all of our staff as the recognition from our guest is the best reward we could get and we are most grateful for those compliments.Thank you again for sharing your experience.We wish this experience will lead you back to us in the near future, in the meantime we are looking forward to welcome you back and we will always be your home at Novotel Bali Nusa Dua Hotel & Residence.Kind Regards,Christophe Bernard KeramarisGeneral Manager

10/10 – Hervorragend

Leeanne M

Mit einer Gruppe gereist, Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Great
Aufenthalt von 8 Nächten im Juli 2023
Antwort von Christophe Bernard Keramaris am 29. Sept. 2023
Dear Mrs.Leeanne,Greeting’s from Novotel Bali Nusa Dua Hotel & Residence. Thank you very much for taking your valuable time to share about your recent experience at the Novotel Bali Nusa Dua Hotel & Residences. It is always a pleasure to receive positive feedback. I am very pleased to know that you had a great holiday with us.Your feedback is truly valued.We wish this experience will lead you back to us in the near future.Once again thank you very much for your valuable feedback.See you at Novotel Bali Nusa Dua – Hotel and Residences.Kind Regards, Christophe Bernard Keramaris General Manager

10/10 – Hervorragend

Christopher

Aufenthalt von 8 Nächten im September 2023
Antwort von Christophe am 18. Okt. 2023
Dear Christopher, Thank you for taking your valuable time to rate the Novotel Bali Nusa Dua Hotel & Residences on Expedia.It is always a pleasure to receive positive feedback from our valuable guest. I do hope this experience will lead you back to us in the near future. We are looking forward to welcome you back at Novotel Bali Nusa Dua Hotel & Residence.Kind Regards, Christophe Bernard Keramaris General Manager

10/10 – Hervorragend

Khawaja umer

Mit der Familie und kleinen Kindern gereist, Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Excellent hotel with great private beach
Aufenthalt von 6 Nächten im September 2023
Antwort von Christophe am 25. Sept. 2023
Dear Mr. Khawaja umer,Warmest Greeting’s from Novotel Bali Nusa Dua Hotel & Residence.Thank you for taking your valuable time to share about your recent experience at the Novotel Bali Nusa Dua Hotel & Residences.It is always a pleasure to receive positive feedback.I am very pleased to know that you had a great holiday with us.Your comments regarding the hotel are truly valued.I do hope this experience will lead you back to us in the near future.Thank you again for sharing your experience, we look forward to welcome you back on your next visit to Bali.Kind Regards,Christophe Bernard KeramarisGeneral Manager

10/10 – Hervorragend

Nicholas

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
All round good family hotel
Aufenthalt von 1 Nacht im September 2023
Antwort von Christophe am 18. Sept. 2023
Dear Nicholas,Greeting’s from Novotel Bali Nusa Dua Hotel & Residence. We are very glad to receive your positive feedback and very pleased to know that the services provided by our staff meet your expectations. We thank you so much for being part of our friendly family and we are glad to know that our team member gave you such a good impression and had a good impact in your overall experience. The recognition from our guest is the best reward we could get and we are most grateful for those compliments. Your comments are truly valued! We are looking forward to welcome you back and we will always be your home at Novotel Bali Nusa Dua Hotel & Residence. Kind Regards, Christophe Bernard Keramaris General Manager