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Bewertungen von Robin 7 Lodge City Centre

3.5 out of 5
Robin 7 Lodge City Centre
9 St James's Terrace, Nottingham, England

Bewertungen

6,0
4 von insgesamt 66 Gästebewertungen haben eine Bewertung von 10 - Hervorragend" "
25 von insgesamt 66 Gästebewertungen haben eine Bewertung von 8 - Gut" "
14 von insgesamt 66 Gästebewertungen haben eine Bewertung von 6 - Okay" "
13 von insgesamt 66 Gästebewertungen haben eine Bewertung von 4 - Schlecht" "
10 von insgesamt 66 Gästebewertungen haben eine Bewertung von 2 - Ungenügend" "

7,6/10

Sauberkeit

5,8/10

Personal & Service

6,6/10

Ausstattung

6,4/10

Zustand der Unterkunft

5,8/10

Umweltfreundlichkeit

Bewertungen

8/10 – Gut

Ulrike, Bayern

Gut: Sauberkeit, Zustand der Unterkunft und Komfort des Zimmers
Guter Ausgangspunkt für einen Städtetrip
Wir waren zwei Nächte im der Robin 7 Lodge. Es ist kein klassisches Hotel mit 24 Stunden Rezeption, sondern vielmehr hatten wir das Gefühl in einer kleinen Ferienwohnung zu sein. Das Zimmer war schön und sauber. Das Bad ist schon etwas älter, was man an den Wasserleitungen merkt, aber das ist ganz normal für England. Die Lage ist gut für einen Städtetrip.

4/10 – Schlecht

Anna , Duesseldorf, Germany

Verbesserungswürdig: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
- Hotel is very small with only 7 rooms. Manager told us he would be totally booked out, but we never saw other guests. - Good for us: Hotel was very quiet. - Hotel apparently offers afternoon tea or whisky tasting, but there was nobody at the offered times. Instead, there were no lights switched on in the entire hotel and the front door was locked. As hotel guests, we entered through a side entrance with a separate key. - Pictures displayed by the hotel make the rooms look bigger. Ours was only 3x3,5m. - Manager was only seen twice on site. Once during check-in, second time for breakfast next morning. No other personnel than one chambermaid on site. - At the check-in, the manager requested to block GBP 50 on my credit card for room damage. Despite my request for a copy of that signed form, I was never given one. - Since we had a room (apple room) with a private, but separate bathroom, he offered us an upgrade to a better room for extra charge. After we found out that apparently, we were the only guests, we thought that this was just a trick to make money. - After our first and only breakfast, we were told that we cannot have breakfast on the subsequent days since he has to clean the kitchen for a visit of the local health authority - in which world would you ever tell this to a guest? We were happy not to have breakfast there again. - After all, I would never recommend this hotel to anyone. We did not feel welcome there at all.

8/10 – Gut

Richard

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
We found this to suit our needs perfectly. The only issue we had was another guest knocking our door at 3am asking where the toilet was!
Aufenthalt von 1 Nacht im Mai 2024

10/10 – Hervorragend

William

Gut: Ausstattung
A great property for a short stay in Nottingham. I would recommend this property.
Aufenthalt von 1 Nacht im März 2024

6/10 – Okay

Natasha

Gut: Sauberkeit und Zustand der Unterkunft
nice , clean room , lots of places to eat within walking distance was not happy about the |£40 deposit i had to pay when i got to the hotel which is not explained on the booking form
Aufenthalt von 2 Nächten im Oktober 2023

2/10 – Ungenügend

Nerissa

Verbesserungswürdig: Personal & Service
Aufenthalt von 2 Nächten im Juli 2023

2/10 – Ungenügend

Julian

Geschäftlich gereist
Gut: Personal & Service
Verbesserungswürdig: Komfort des Zimmers
Avoid!
Very synthetic bedding, hot and uncomfortable. I was in a room with some kind of motor on the other side of the wall that ran intermittently throughout the night. The shower (along the corridor) was useless ran hot and cold and no power to speak of. Even at £80 for the night not worth the money.
Aufenthalt von 1 Nacht im Mai 2023

8/10 – Gut

Gemma

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Overall it was good. The bed was comfy. I wasn't prepared for it being on the second floor with steep steps and no lift.
Aufenthalt von 3 Nächten im April 2023

4/10 – Schlecht

Barbra

Verbesserungswürdig: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Uncomfortable and didn’t feel safe
The hotel was hard to find, it’s in a corner and not very clear on Google maps. I called the reception for help, he was very rude. I stood outside in the rain. On entering the hotel, I didnot feel safe and requested if I could cancel the room. The rude receptionist told me I wouldn’t be refunded as it’s my business and hotels.com. At this point I had not option than to stay where I was uncomfortable. The Room pictures are deceptive. The heating was not working just warm. The kettle was broken. The room had unpleasant smell. I generally felt unsafe. Not to forget, the receptionist surprised me by asking for £40 deposit before entering the room. He said I would get it back after 3 to 5 working days. It’s now 10 days plus.
Aufenthalt von 1 Nacht im März 2023

4/10 – Schlecht

Natwarsingh

Verbesserungswürdig: Personal & Service, Ausstattung und Zustand der Unterkunft
Aufenthalt von 3 Nächten im August 2022

8/10 – Gut

Sophie

Mit einer Gruppe gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 2 Nächten im Juli 2022

2/10 – Ungenügend

DAVE

Verbesserungswürdig: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Appalling
Where to start... stood in the street until someone lets you in. No lift, very narrow stairs. Forced to pay for a "damage waiver"...I'm mid 60's and on my own??. Tiny room, NO en suite..shared bathroom. Sat on the bed, went straight through the mattress and landed on the wooden slats...no sleep. WiFi didn't work..Flat screen TV, smaller than my laptop..No card entry, just a ridiculous amount of keys to take with you..I paid £75 for the privelege, won't be going there again
Aufenthalt von 1 Nacht im Juni 2022

8/10 – Gut

Emma

Aufenthalt von 2 Nächten im Mai 2022

4/10 – Schlecht

Oliver

Aufenthalt von 1 Nacht im März 2022

4/10 – Schlecht

Robin

Geschäftlich gereist
Gut: Sauberkeit
Verbesserungswürdig: Personal & Service, Ausstattung und Zustand der Unterkunft
The check-in arrangements were bizarre and not permitted after 21:00 which meant I had to change my plans. This is not really a hotel. It is a room with no overnight staff. No breakfast facilities. I was asked to pay a damage deposit on arrival. I couldn't find it at first as it looked like a house. The room was ok. But the pictures make it look better than in reality. It was quiet and clean.
Aufenthalt von 2 Nächten im Februar 2022

8/10 – Gut

Billy

Mit einer Gruppe gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Was good , we paid for £40 each on short notice can’t really complain about standards
Aufenthalt von 1 Nacht im Dezember 2021

4/10 – Schlecht

Anthony

Geschäftlich gereist
Gut: Sauberkeit
Verbesserungswürdig: Personal & Service, Ausstattung und Zustand der Unterkunft
When I arrived at the property I was greeted by what can only called a rude member of staff. The man clearly didn't want to be there. After lugging my bags to the second floor (with no help from the man) I arrived at the room that was clean well furnished and tiny (so small there was no place for the suitcase but to take up a third of the floor). After explaining how a shower worked the man then expected a (refundable) security deposit. Luckily I was in town to work and only needed to sleep in the place. The cherry on the mouldy cake was at 3am on my second to last night I was awoken by a loud gurgling sound. This was the sound of sewage water backing up into my shower tray (somebody somewhere else in the building had flushed their toilet). The stench was terrible. The only way I could purge the smell from the room was to prop the window open with a coat hanger. I will NEVER visit this establishment again.
Aufenthalt von 7 Nächten im November 2021

2/10 – Ungenügend

Peter

Geschäftlich gereist
Verbesserungswürdig: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Bad
Offered room not anywhere near what is seen on pics. The guy is so rude, has no customer care, information on hotel.com is so misleading. The room is dirty and tiny looks like a toilet converted into a sleeping space, carpets dirty. I raised my concern straightway but he pretended as if he doesn't speak or hear English. They also claim to have parking which they don't.
Aufenthalt von 2 Nächten im August 2021

6/10 – Okay

Verifizierter Reisender

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Property has an excellent location. Close to the castle and center
Aufenthalt von 1 Nacht im Juli 2021

8/10 – Gut

Verifizierter Reisender

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 1 Nacht im Oktober 2020

8/10 – Gut

Colin

Geschäftlich gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Perfect
Perfect for exploring Nottingham. Beware that the TV reception is variable to say the least!
Aufenthalt von 6 Nächten im Juli 2020

8/10 – Gut

Verifizierter Reisender

Geschäftlich gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Helpful manager who upgraded my room free of charge Not enough sockets by bed Close to centre Next to late night restaurant so can be noisy depending on room Nice looking rooms
Aufenthalt von 11 Nächten im Februar 2020

4/10 – Schlecht

Peter

Geschäftlich gereist
Verbesserungswürdig: Personal & Service
Not For Me, Thanks
The Robin 7 can't get over the fact there is no Reception and you have to arrange to be there when the 'Receptionist' can be there to let you in. When you've finished a day's work and are checking in you simply don't want this type of hassle. The room is basic and I couldn't get much of a signal on the TV but, worst of all, there was no ensuite, so you get the key to the bathroom down the hall! I didn't think places like this still existed. I was in Nottingham on business and charge my client for my accommodation and, frankly, I don't really need this lack of service. What made it worse for the Robin 7 though, was I returned to Nottingham three days later and stayed in an excellent hotel just 30 seconds away and for only a few ££ more than I paid for this place. I suppose some may like it's quirky values but - not for me, thanks!
Aufenthalt von 1 Nacht im Oktober 2019
Antwort von Guest Relations am 16. Feb. 2020
Thank you very much for your time to share your experiences about your stay in our accommodation. We are very sorry, that your stay did not meet your expectations and that you were not satisfied with our facilities. We ask guests to advise us in advance of their approximate time of arrival and to let us know on the day if they are delayed. As a small guest house we do not have a permanently staffed reception desk, but we are here around 24/7 available to help you with any issue during your stay. If you are unsure about your arrival time, we are more than flexible, simply you can call us or send a text message and you can be sure that the staff will be at the property to welcome you at your arrival. Each room has a private bathroom. Your original booking was the Apple room. The Apple room has a private detached bathroom (as is stated in the description of the room), all other rooms are En-suite (bathroom is directly connected to a bedroom / in the room). If we have a room available with an En-suite bathroom, we almost always offer to our guests a complimentary upgrade to Deluxe Double Room with En-suite Bathroom, if required by the guest's needs. When you book your stay, you can choose type of the room you wish to book, it's completely your choice. Hope you will give us a chance and we can show you a different room type next time. Kind Regards Guest Relations

8/10 – Gut

Paul

Aufenthalt von 1 Nacht im September 2019

6/10 – Okay

ALAN

Geschäftlich gereist
Gut: Sauberkeit, Zustand der Unterkunft und Komfort des Zimmers
Verbesserungswürdig: Personal & Service
NOT SO GOOD
Nice place to stay, when you eventually get to your room, but front of house is a bit of a nightmare, not just because the place in unmanned and you have to book a time to check in and only if that coincides with their available times. Better to pay a bit more for full service.
Aufenthalt von 1 Nacht im Juli 2019
Antwort von Guest Relations am 16. Feb. 2020
Thank you very much for your time to share your experiences about your stay in our accommodation. We ask guests to advise us in advance of their approximate time of arrival and to let us know on the day if they are delayed. As a small guest house we do not have a permanently staffed reception desk, but we are here around 24/7 available to help you with any issue during your stay. If you are unsure about your arrival time, we are more than flexible, simply you can call us or send a text message and you can be sure that the staff will be at the property to welcome you at your arrival. We always send to each guest a few days before their stay a welcome email with all the info needed for their reservation. Also all these information are stated in this profile. We hope to welcome you back in the near future. Kind Regards Guest Relations

8/10 – Gut

Verifizierter Reisender

Aufenthalt von 2 Nächten im Juli 2019

8/10 – Gut

Verifizierter Reisender

Gut: Sauberkeit, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 2 Nächten im Juli 2019

8/10 – Gut

Verifizierter Reisender

Gut: Sauberkeit
Was perfect for our visit to Nottingham. Location easy for attractions and town centre.
Aufenthalt von 1 Nacht im April 2019

8/10 – Gut

Diane

Gut: Sauberkeit, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 1 Nacht im Februar 2019

4/10 – Schlecht

Verifizierter Reisender

Gut: Sauberkeit und Komfort des Zimmers
Verbesserungswürdig: Personal & Service und Zustand der Unterkunft
I book the accommodation thinking it was bisto will food ; no reception no food ; your web site was very very wrong ; disappointed with exedia up date your web site not pleased
Aufenthalt von 1 Nacht im November 2018

4/10 – Schlecht

Ian

Verbesserungswürdig: Personal & Service und Komfort des Zimmers
Aufenthalt von 1 Nacht im Oktober 2018

4/10 – Schlecht

Haydon

Gut: Sauberkeit und Komfort des Zimmers
Verbesserungswürdig: Personal & Service
never again
no note when booking that you have to inform them of your arrival as there is no check in 20 mins left waiting in the street !! bathroom although private was seperate to the bedroom , the room didnt smell good. sadly the plus was the guy who turned up to check me is was very friendly if this had been £50 a night id understand the quality. ps room was unbelievably hot and window only opened 6 inches.
Aufenthalt von 1 Nacht im Oktober 2018
Antwort von Guest Relations am 16. Feb. 2020
Thank you very much for your time to share your experiences about your stay in our accommodation. We ask guests to advise us in advance of their approximate time of arrival and to let us know on the day if they are delayed. As a small guest house we do not have a permanently staffed reception desk, but we are here around 24/7 available to help you with any issue during your stay. If you are unsure about your arrival time, we are more than flexible, simply you can call us or send a text message and you can be sure that the staff will be at the property to welcome you at your arrival. We always send to each guest a few days before their stay a welcome email with all the info needed for their reservation. Also all these information are stated in this profile. We hope to welcome you back in the near future. Kind Regards Guest Relations

4/10 – Schlecht

André

Verbesserungswürdig: Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 3 Nächten im September 2018

2/10 – Ungenügend

nancy, sussex

Verbesserungswürdig: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Very tired and unfriendly hotel
Robin 7 lodge was more like staying in a hostel ! Our room was dingy and had an awful smell . The carpet felt dirty . The room was very stuffy and the windows were painted shut . We had to leave the door open to get some air . The room was painted bright red , with a brown carpet and various checked bed covers . The bathroom was across the corridor , we were given a separate key for that! We had little or no contact with any staff , in fact we only saw one member of staff , the guy who gave us the key !!! We couldn’t wait to leave . At £149 plus £14 to park round the corner , I would say this was a bad experience and would not recommend this ‘hotel’ to anyone . The photographs of this hotel do not give an honest representation .
Aufenthalt von 1 Nacht im September 2018

6/10 – Okay

Natalie

Cherry Room
Hotel was clean and tidy and had some quirks, the beds were not very comfy and as we were at the top it was so hot, a fan or air con needed for sure especially as it wasn't even scorching heat outside.
Aufenthalt von 2 Nächten im August 2018

6/10 – Okay

Eva, Vermont

Gut: Sauberkeit, Zustand der Unterkunft und Komfort des Zimmers
The hotel guy semi rude and he was not really helpful. Also he told me he sent me a email about calling ahead so someone can be there and so they know I was still coming. I will not be going back to that place.
Aufenthalt von 1 Nacht im August 2018

6/10 – Okay

Verifizierter Reisender

Gut: Sauberkeit und Komfort des Zimmers
Verbesserungswürdig: Personal & Service
Nice but overpriced
The hotel is centrally located and clean but could probably be more accurately described as a B&B than a hotel, there is no reception, stairs as you enter which takes you to landings with rooms on. This wasn't necessarily negative, I just think it is important to consider when comparing with other hotels. The washing powder used left the sheets smelling slightly unpleasant, not unclean but definitely quite overpowering for such a small room. The tv, wifi, hairdryer and kettle all worked fine and there were enough sockets in the room to charge phones/laptops etc. There wasn't access to an iron which though not advertised, would improve the experience. Finally I was told to pay a £30 deposit on arrival to protect against any theft/damage etc. I would have liked to have been informed about this before arrival, however the amount was never debited from my account, meaning the process was creating a £30 security rather than paying than having it returned, which I don't really have any complaints about. In sum, Robin 7 is a nice enough place to stay, however at almost £50 for one night during the week, I think it is relatively expensive.
Aufenthalt von 1 Nacht im Juli 2018

4/10 – Schlecht

david

Verbesserungswürdig: Zustand der Unterkunft und Komfort des Zimmers
disappointed
window did not open and in need of repair before letting room was over 30 degrees in room at night impossible to sleep in such HEAT condiments were not resfreshed during 2 day stay so no drinks on first or secong mornings
Aufenthalt von 2 Nächten im Juli 2018

10/10 – Hervorragend

S, Notts

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Good area, close to town. Would stay again!
Aufenthalt von 1 Nacht im Mai 2018

8/10 – Gut

Alex

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers

6/10 – Okay

David

Gut: Sauberkeit und Zustand der Unterkunft
It was ok.. bed was small and mattress had lost its spring.. but I slept ok. Room was compact but had all I needed.
Aufenthalt von 1 Nacht im März 2018

8/10 – Gut

Lawrence

Gut: Sauberkeit, Personal & Service und Komfort des Zimmers
Aufenthalt von 1 Nacht im Februar 2018

2/10 – Ungenügend

Verifizierter Reisender

Verbesserungswürdig: Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Very noisy hotel
Apart from its central location this lodge had nothing going for it. It has to be the noisiest hotel I have ever stayed in. The room/cell I had been allocated was above a restaurant, which had separate access, which was used for a birthday party. I had the strains of Bob Marley and heavy bass music thumping through my floor. This lasted beyond midnight. I called the unstaffed "reception" twice to ask for the music to be turned down. If anything it got louder. There was also constant juddering from the water pipes. The person(s) in the room above disturbed me several times with creaking and banging in the early hours. I got very little sleep the night I stayed. The Tv in the room had major antennae. The picture pixellated every few minutes and then the Tv would switch to mute - very frustrating. On arrival I was coerced into paying £30 on my card as some kind of deposit. Not come across this before.
Aufenthalt von 1 Nacht im November 2017

8/10 – Gut

Anne

Gut: Sauberkeit, Personal & Service und Komfort des Zimmers
Better than expected!
It doesn't look much from the outside but the room and en suite were clean and the bed was incredibly comfortable. Whilst the room is small it has everything you need including tea and coffee making facilities, a mini-bar and a decent hanging space too. The room was cozily warm which surprised me with a single-glazed window. The only downside was the intruder alarm across the street at 5am which the hotel cannot be blamed for but the single glazed window did little to keep the sound out. Small and compact but quirky and unobtrusive, perfectly located for a business overnight stay.
Aufenthalt von 1 Nacht im November 2017

6/10 – Okay

Isabelle

Aufenthalt von 1 Nacht im November 2017

8/10 – Gut

Naomi

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Convenient overnight stay
Excellent service - made to feel very welcome - shown to room and everything explained clearly. Room was simple, but clean, well presented, and had free tea/coffee - always a positive! Only downside was the renovation work being carried out on an adjacent building - which began at about 7.30 in the morning, and provided my wake up alarm!!
Aufenthalt von 1 Nacht im September 2017

2/10 – Ungenügend

Paul, Edinburgh

Verbesserungswürdig: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Rigsby is alive and well.....!!!
Charged £13.90 just to park in his hotel (this fact is hidden away under t&c's but it may mean the difference between choosing this hotel and another, also the price is £12.50 in the small print). Rigsby wasn't finished there, he insisted on taking a £30 pre-authorisation on my credit card for the mini bar even though I told him I would not require. There's better quality accommodation (with parking) readily available in the area so next time, I'll use that instead.
Aufenthalt von 1 Nacht im September 2017

8/10 – Gut

Phil

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 1 Nacht im September 2017

10/10 – Hervorragend

Sean

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Happy Stay
Very happy with the quality of the room and service.
Aufenthalt von 1 Nacht im August 2017

8/10 – Gut

Nicola

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Suited me :)
Small, cute hotel with everything I needed for a one night stay.
Aufenthalt von 1 Nacht im Juni 2017