Dear Tracy Ann,We appreciate you taking your time to express your opinion, it helps us when implementing the right improvements.We are very sorry to learn that you were not fully satisfied with your stay.Needless to say, we are very sorry to read that your husband felt sick. We follow strict procedures while handling our food products, in order to prevent and avoid any kind of alimentary risks or hazards.Travelling to different countries with different climates may lead to gastrointestinal problems, which may not necessarily be related to food.At RIU Hotels & Resorts health is our priority. Therefore, we follow a food safety protocol, ensuring product safety and quality, in all our F&B processing, preparation and service processes.We can guarantee that our regular H&S inspections show optimal results in this area.Nevertheless, we are truly sorry to learn about your discomfort.Your review will be forwarded to the different departments in charge, for further improvements.Kind Regards,Hotel Riu Palace ArubaOnline Reputation Manager

Dear Dulce romero,Thank you for sharing your thoughts on your recent stay with us.We are very sorry to learn that you were disappointed with your stay. We will follow up internally on the concerns you have raised. And we hope that we can continue to provide you with the excellent customer service that we pride ourselves on.Best Regards,Hotel Riu Palace ArubaOnline Reputation Manager

Dear Jeffrey Paul,Thank you for sharing your thoughts with regards to your recent stay.We are very sorry to learn that you were disappointed with some aspects of your experience.We will do the follow up internally.We hope you are not deterred from choosing to stay with us again in the future and to give us the chance to provide you with the excellent level of customer service that we pride ourselves in delivering.Best Regards,Hotel Riu Palace ArubaOnline Reputation Manager

Dear Jane,Thank you for taking the time to write such a good review of our hotel. It was a pleasure to host you and we look forward to welcoming you back very soon.We wish you all the best,Yours faithfully,Hotel Riu Palace ArubaOnline Reputation Manager

Dear LilyAnne,Thank you very much for your outstanding review! It is an honour to be recognized and appreciated.We hope you visit us again very soon, Lily Anne.Wishing you the best,Hotel Riu Palace ArubaOnline Reputation Manager

Dear Paul,We are so grateful to read that you gave us the opportunity to prove that all the positive reviews that we have, are based on the reality of our hotel and the result of the work of our lovely staff.Wishing to host you again very soon, Paul!Kindest wishes,Hotel Riu Palace ArubaOnline Reputation Manager

Dear Eon Osmond,We count ourselves lucky for our lovely guests. Thank you very much for staying with us. We are very happy to read you had a nice time.We cannot thank you enough for your positive ratings.Looking forward to welcoming you again soon!Kindest wishes,Hotel Riu Palace ArubaOnline Reputation Manager

Dear John Robert,Thank you very much for your review, as the opinion of our guests is very important to us.We are very pleased to hear that you enjoyed your stay with us and we sincerely hope to welcome you again soon in one of our facilities.Yours faithfully,Hotel Riu Palace ArubaOnline Reputation Manager

Dear Matthew,Thank you for your words, they are very gratifying and show us that we are working in the right direction.We sincerely hope that you will visit us again soon in one of our facilities and offer you a stay that will be the same or even better than the one you experienced.We hope you will be back soon.Yours faithfully,Hotel Riu Palace ArubaOnline Reputation Manager

Dear Anton Odeh,Thank you very much for staying at Riu and for sharing your feedback with us.As service is one of the key values of our company and we strive to make every effort to exceed all of our guests’ expectations, we are truly saddened to find that you weren't fully satisfied with your recent experience.In case you wish to follow up or to raise a formal complaint, you can share your concerns with our After Travel department through Expedia.We really hope that you allow us a chance to welcome you again soon and share a more enjoyable experience.With our best wishes we remain,Hotel Riu Palace ArubaOnline Reputation Manager

Dear Michael,Thank you very much for taking the time to rate us, as it is of utmost importance for us to detect if everything is going well thanks to our wonderful guests, and we see that in your case this was the case and you enjoyed a pleasant and enjoyable time in our company.We would love to have you visit us again soon and provide you with a better experience.Yours faithfully,Hotel Riu Palace ArubaOnline Reputation Manager

Dear Anthony,Thank you for your comment,Let us tell you that we are surprised by his words.We deeply regret that his stay in our facilities did not meet his expectations and we are surprised to learn that he did not find aspects to his liking.We invite you to explore our website, where you can discover the diversity and breadth of our hotel offering, along with specific details of each one. We are sure that you will find an option that perfectly fits what you are looking for.Yours faithfully,Hotel Riu Palace ArubaOnline Reputation Manager

Dear Dara,We wish to thank you on behalf of all our staff team for your fantastic review and for being a lovely guest.Our best reward is learning you enjoyed your holiday.We cannot wait to see you again soon.And we wish you, all the best, Dara.Loving Regards,Hotel Riu Palace ArubaOnline Reputation Manager

Dear Nancy,Thank you for your comment,We are pleased to know that, overall, you had a pleasant stay with us.Have no doubt that we write down his words in order to discuss them with the relevant departments to continue improving every day.We would like you to give us the opportunity to welcome you again in one of our facilities and, thus, be able to present to you the wonderful experience that we are used to offering 100% satisfactory.Yours faithfully,Hotel Riu Palace ArubaOnline Reputation Manager

Dear Jody lee,Your compliments are very much appreciated, our reward is your kind review with the confirmation of a job well done. Thank you very much, Jody Lee.We will continue to work in order to improve our services, we would love to welcome you again soon.And we wish you a lovely day!Kindest wishes,Hotel Riu Palace ArubaOnline Reputation Manager

Dear Sanije,Thank you very much for your positive feedback, We are happy to hear that you enjoyed our company.We hope you will continue to consider us in the future to welcome you back.We look forward to welcoming you with open arms!Yours faithfully,Hotel Riu Palace ArubaOnline Reputation Manager

Dear Richard Michael,Thank you very much!We will share your impression with our beautiful staff.It would be fantastic to welcome you again soon.Wishing you a brilliant day, Richard Michael!Kindest Greetings!Hotel Riu Palace ArubaOnline Reputation Manager

Dear Jeffrey,It is rewarding to read you appreciated the efforts of our beautiful staff.Thank you very much on behalf of our staff, Jeffrey.We are very pleased to learn you liked it and we would like you to visit us again soon.Loving Regards!Hotel Riu Palace ArubaOnline Reputation Manager

Dear Gregory,It is wonderful to learn you enjoyed your stay.Thank you very much for taking the time to share your valuable feedback, following your recent stay at our hotel and for your loyalty, Gregory.We love working for our guests, your fabulous evaluation makes us want to continue improving.Hoping to see you again very soon!Warmest Greetings,Hotel Riu Palace ArubaOnline Reputation Manager

Dear Ashley Michelle,On behalf of the whole team, we thank you for your positive feedback, as it is very motivating for us to know that we are moving in the right direction.We hope that you will choose us again soon to spend a few days with us for another unforgettable experience.Yours faithfully,Hotel Riu Palace ArubaOnline Reputation Manager

Dear Shylow,Thank you for your comment,We are pleased to hear that you enjoyed the pools, but most of all, we are happy to hear that our wonderful staff treated you in the professional and friendly manner that you are so well known for.On the other hand, we regret that we did not live up to your expectations in terms of our wide and varied gastronomic offer.We have a team of chefs who work hard every day to please the many palates that visit us, and we note that in your case this was not the case.Furthermore, we would have been very pleased to assist you during your stay, with our floor and maintenance departments, always ready to collaborate with the wellbeing of our guests.We would welcome the opportunity to welcome you back to one of our facilities and present you with the wonderful experience that we are accustomed to offering you with 100% satisfaction.Yours faithfully,Hotel Riu Palace ArubaOnline Reputation Manager

Dear EFTHIMIA,Thank you for your comment,We would have liked you to leave completely satisfied. However, please be assured that we have noted your comments and will address them with the relevant departments.We would welcome the opportunity to welcome you back to one of our facilities and present you with the wonderful experience that we are accustomed to offering you with 100% satisfaction.Yours faithfully,Hotel Riu Palace ArubaOnline Reputation Manager

Dear Robert,Our efforts are rewarded when we read that our dear guests have enjoyed a well-deserved holiday.It is nice to know that we are doing a good job and that it is appreciated by our wonderful guests. Nonetheless, we will forward your remark about the music to the management.We look forward to hosting you again soon.Thank you very much!Warmest regards,Hotel Riu Palace ArubaOnline Reputation Manager

Dear Moises,We are so grateful to read that you gave us the opportunity to prove that all the positive reviews that we have, are based on the reality of our hotel and the result of the work of our lovely staff.Wishing to welcome you again very soon!Kindest wishes, Moises!Hotel Riu Palace ArubaOnline Reputation Manager

Dear Manuel E,We are pleased to know the evaluation you have given us.Furthermore, we are happy to know that we have been part of your pleasant experience in our facilities.We appreciate the kindness you have had in evaluating us so positively.It will be a pleasure to welcome you once again.Yours faithfully,Hotel Riu Palace ArubaOnline Reputation Manager

Dear Kym,We are delighted that your stay with us was a success.We are glad that you enjoyed the service we provide to our guests.We hope that you will have an even better experience with us again soon.Yours faithfully,Hotel Riu Palace ArubaOnline Reputation Manager

Dear Elizabeth Ruth,We are thrilled to learn you loved the location and it is rewarding to read you found it to be just right for your well-deserved holidays.We will pass on your great evaluation to our beautiful staff.Thank you very much.We hope you will stop by again soon.Kindest Regards,Hotel Riu Palace ArubaOnline Reputation Manager

Dear Rebecca,Thank you for your review and for spending time with us.We're glad we were able to live up to the expectations you had of us.It would be great to welcome you soon again! Until then, we wish you all the best.Hotel Riu Palace ArubaOnline Reputation Manager

Dear Judith,Thank you for choosing us for your holidays.It is great to hear you have enjoyed your stay. We appreciate you taking the time to submit your review. We hope to welcome you back soon. Kind regards, Hotel Riu Palace ArubaOnline Reputation Manager

Dear Justyne, Thank you for the time you have taken to write us about your experience in our hotel. We pride ourselves on friendly and personal service so it is brilliant to hear that our team made a great impression and went above and beyond during your stay. Furthermore, it is good to know you enjoyed our pool area.Nevertheless, we have noted your comments on your room. We sincerely regret the inconvenience, discomfort and disappointment caused. We greatly appreciate your constructive feedback as your views enable us to monitor our guests' needs and expectations, and help us evaluate the standard of our services and facilities. Your feedback was forwarded to our maintenenance team for a proper follow up.We truly value your feedback and hope for another opportunity to serve you again in the future.Sincerely,Hotel Riu Palace ArubaOnline Reputation Manager

Dear Patricia Jewell,It is so nice to learn you enjoyed your stay.Thank you very much for making every effort worthwhile.Our lovely staff will be very pleased.Your evaluation makes us want to continue working to offer the best service.We wish you a lovely day, Patricia!Warmest Regards,Hotel Riu Palace ArubaOnline Reputation Manager