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Bewertungen von Americana Waterpark Resort and Spa

3 out of 5
Americana Waterpark Resort and Spa
8444 Lundy's Lane, Niagara Falls, ON

Bewertungen

8,2

Sehr gut

1175 von insgesamt 2575 Gästebewertungen haben eine Bewertung von 10 - Hervorragend" "
807 von insgesamt 2575 Gästebewertungen haben eine Bewertung von 8 - Gut" "
335 von insgesamt 2575 Gästebewertungen haben eine Bewertung von 6 - Okay" "
156 von insgesamt 2575 Gästebewertungen haben eine Bewertung von 4 - Schlecht" "
102 von insgesamt 2575 Gästebewertungen haben eine Bewertung von 2 - Ungenügend" "

8,2/10

Sauberkeit

8,4/10

Personal & Service

8,2/10

Ausstattung

8,0/10

Zustand der Unterkunft

8,0/10

Umweltfreundlichkeit

Bewertungen

8/10 – Gut

Maryn

Gut: Sauberkeit und Personal & Service
Aufenthalt von 1 Nacht im Mai 2024

8/10 – Gut

Roupen

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Guest Services am 25. Mai 2024
Thank you so much for your rating Roupen

8/10 – Gut

Ekaterina

Gut: Zustand der Unterkunft
Aufenthalt von 1 Nacht im Mai 2024
Antwort von guest services am 25. Mai 2024
thank you for your rating!

8/10 – Gut

Grace

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Good service
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Guest Services. am 24. Mai 2024
Thank you Grace for your kind rating. We hope to see you again soon.

6/10 – Okay

KEVIN

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
This was a very decent place to stay with great location and price. I would've preferred had the hours of the waterpark/hot tub been linger as i found after being out all day being able to soak in the hot tub before bed would've been nice. The 8pm closing time was just too early for my liking. Having the wego stop right outside the hotel lobby doors was awesome as i was able to just leave the car and still be able to get to all the attractions hassle free.
Aufenthalt von 3 Nächten im Mai 2024
Antwort von The Americana team. am 24. Mai 2024
Thank you for your kind review. We will forward your preferences along to the waterpark for consideration.

10/10 – Hervorragend

Edmond Yat Ming

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Guest Services am 23. Mai 2024
Thank you Edmond for your rating. We hope to see you and your family again soon for some more fun!

8/10 – Gut

Christine

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 2 Nächten im Mai 2024
Antwort von Guest Services am 23. Mai 2024
Thank you Christine for your rating. We hope to see you and your family again soon for some more fun!

10/10 – Hervorragend

Aaqib

Mit der Familie und kleinen Kindern gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Everything was great. This only thing that disappointed me was that we have to pay for parking.
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Guest Services am 23. Mai 2024
Thank you Aaqib for your review and rating. We hope to see you and your family again soon for some more fun!

8/10 – Gut

Thamilselvan

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Guest Services. am 22. Mai 2024
Thank you Thamilselvan for staying with us. We are pleased you enjoyed your stay.

10/10 – Hervorragend

Cristina

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Perfect for family
Aufenthalt von 2 Nächten im Mai 2024
Antwort von Guest Services am 21. Mai 2024
Hello Cristina, thank you for your review. We are so happy to hear your family had a great time.

8/10 – Gut

Francisca

Aufenthalt von 1 Nacht im Mai 2024
Antwort von Guest Services am 23. Mai 2024
Thank you Francisca for your rating. We hope to see you and your family again soon for some more fun!

10/10 – Hervorragend

OI YI

Mit der Familie und kleinen Kindern gereist
Gut: Sauberkeit und Zustand der Unterkunft
Verbesserungswürdig: Ausstattung
Although the room is really simple & feel like having some history already, it’s surprisingly clean & well maintained! Just 2 mins walk from the room to water park; simply call the front desk when able to check out, walk out leaving the door card at room; easy & fast, the family was having a great time at Victoria Holiday!
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Guest Services am 21. Mai 2024
Thank you for letting us know about your stay. We are thrilled you had a great time over the holiday weekend.

4/10 – Schlecht

Jacqueline

Mit der Familie und kleinen Kindern gereist
Verbesserungswürdig: Personal & Service
Opening hours of the pool and time of check out. They won’t even give you wnoigh time to shower after swimming.
Aufenthalt von 1 Nacht im Mai 2024
Antwort von The Americana team. am 24. Mai 2024
I'm sorry to hear that there was confusion after swimming. We hope you'll come back again for more fun.

8/10 – Gut

Xihua

Mit der Familie und kleinen Kindern gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Good hotel for family stay.
Aufenthalt von 1 Nacht im März 2024
Antwort von Guest Services am 21. Mai 2024
Thank you for the review Xihua!

8/10 – Gut

Vibhuti

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
It was good stay.
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Guest Services am 21. Mai 2024
We are happy to hear you had a great time!

8/10 – Gut

Ronke, Mississauga

Mit der Familie und kleinen Kindern gereist
Gut: Sauberkeit, Ausstattung und Zustand der Unterkunft
Verbesserungswürdig: Personal & Service
The property is very clean and quite but the staff there at the reception is very rude and annoying
Aufenthalt von 2 Nächten im Mai 2024
Antwort von Guest Services am 21. Mai 2024
Hello Ronke, thank you for your feedback. We are sorry to hear about your experience with our front desk team and we will work hard on correcting this.

10/10 – Hervorragend

Rowena

Gut: Ausstattung und Zustand der Unterkunft
I like the cleanliness
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Guest Services am 21. Mai 2024
Thank you Rowena!

4/10 – Schlecht

YANGFAN

Mit der Familie gereist
Gut: Ausstattung
Verbesserungswürdig: Personal & Service und Zustand der Unterkunft
The front desk was particularly inefficient and made frequent errors in their work. The rooms are not soundproof.
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Guest Services am 21. Mai 2024
Hello Yangfan, can you please let us know what happened with your check in experience so we can fix this immediately.

8/10 – Gut

Chris

Gut: Sauberkeit und Personal & Service
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Guest Services am 21. Mai 2024
Thank you Chris for your rating. We hope to see you and your family again soon for some more fun!

10/10 – Hervorragend

Daniel

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Will come back again
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Guest Services am 21. Mai 2024
We look forward to having you back Daniel!

10/10 – Hervorragend

Laura

Mit der Familie und kleinen Kindern gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Front desk staff was very friendly and made check in easy. The family had a great time at the waterpark.
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Guest Services am 21. Mai 2024
Hello Laura, we are happy to hear check in was easy! We also are so happy to hear you had a great time in the waterpark!

6/10 – Okay

Catherine

Mit der Familie gereist
Gut: Personal & Service
The rooms had very strong smelling freshener in the heating/ac units and when they were turned off a damp mildew smell became apparent. Convenient location for our needs
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Guest Services am 21. Mai 2024
Hello Catherine, thank you for your feedback, we will have our maintenance team address this immediately.

6/10 – Okay

christine

Gut: Sauberkeit und Personal & Service
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Guest Services am 21. Mai 2024
Hello Christine, can you please let us know how we could have improved your stay.

6/10 – Okay

Fiona

Gut: Sauberkeit und Zustand der Unterkunft
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Guest Services am 21. Mai 2024
Hello Fiona, can you let us know how we could have improved your stay.

10/10 – Hervorragend

Sarah

Gut: Personal & Service
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Guest Services am 21. Mai 2024
Thank you for the 5 stars Sarah!

10/10 – Hervorragend

Teresa

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Guest Services am 21. Mai 2024
Thank you for the 5 stars

10/10 – Hervorragend

EVA

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Staff are nice. Room is spacious and clean.
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Guest Services am 21. Mai 2024
Hi Eva! thank you for your feedback we strive to make all of our customers happy!

10/10 – Hervorragend

Yadram

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
My kids loved it
Aufenthalt von 1 Nacht im März 2024
Antwort von Guest Services am 16. Mai 2024
Thank you!

10/10 – Hervorragend

Sarah

Mit der Familie und kleinen Kindern gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Absolutely love the Americana! My family always has a blast!
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Guest Services am 16. Mai 2024
Thank you! We look forward to your next visit :)

10/10 – Hervorragend

richard

Mit der Familie und kleinen Kindern gereist
Gut: Sauberkeit und Ausstattung
Would def recommend this hotel to anybody with children under 12 my son is 11 hes not the best swimmer so this place was perfect
Aufenthalt von 2 Nächten im Mai 2024
Antwort von Guest Services am 16. Mai 2024
Thank you for your review. We are thrilled to hear this and look forward to welcoming you back to our Resort.

6/10 – Okay

Sean

Mit der Familie gereist
Gut: Sauberkeit und Personal & Service
Verbesserungswürdig: Zustand der Unterkunft
It’s looking tired and dated. It’s time for a Reno. We used to stay here years ago with our kids. It hasn’t changed a bit.
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Guest Services am 15. Mai 2024
Hello Sean, thank you for your feedback, all of our guest suites and main areas of the hotel have been renovated in the past couple of years. We are sorry to hear you didnt like it.

6/10 – Okay

Rasha

Gut: Personal & Service und Zustand der Unterkunft
We went for one night, the room and service perfect, but the issue was with the people there, there was a dance competition, all the day and night people in the hallway talking loudly kids playing and running, until 12 am we couldn’t take any rest until I called the reception. The water in waterpark with High degree of chlorine that made all clothes white and cased a red spots into my daughter chest
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Guest Services am 15. Mai 2024
Hello Rasha, we are so sorry to hear about your experience at the hotel. We hope you will give us another try and have a pleasant stay.

10/10 – Hervorragend

Cathy

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Guest Services am 15. Mai 2024
Thank you for the 5 star rating Cathy

10/10 – Hervorragend

Matthew, St.Marys

Mit der Familie und kleinen Kindern gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
The water park was great for the kids. They upgraded our room for free which was awesome. There was some rough looking properties in the area and the pillows could have been better.
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Guest Services am 13. Mai 2024
Thank you Matthew for your review and rating. We are so happy to hear you and your family enjoyed your stay with us! We hope to see you all again soon for some more fun!

10/10 – Hervorragend

Helen

Very clean and organized
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Guest Services am 12. Mai 2024
Hello, Helen. Thanks for your review and rating.

4/10 – Schlecht

Sandy

Mit der Familie gereist
Verbesserungswürdig: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Staff was apathetic, toilet not working. Had to lift the tank to adjust the float so it would flush each time. Advised the desk, and was dismissed. Overpriced hotel for condition. If your children are older, the Waterpark is entertaining for about an hour. No late check out offered, and to pay for parking when the rate is high was unreasonable.
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Guest Services am 21. Mai 2024
Hello Sandy, thank you for your feedback. We are so sorry to hear about your stay. We will work hard on correcting this immediately.

10/10 – Hervorragend

Damiana

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Guest Services am 11. Mai 2024
Thank you so much for the 5 star rating!

10/10 – Hervorragend

Shawna

Mit der Familie und kleinen Kindern gereist, Mit dem Partner gereist, Mit einer Gruppe gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
The staff are super friendly we really enjoyed the cabanna and waterpark facilities
Aufenthalt von 1 Nacht im April 2024
Antwort von Guest Services am 7. Mai 2024
Hi Shawna. Thank so much for your review. It sounds like you had a really nice time visiting our Resort, and we look forward to your next trip! Thank you.

8/10 – Gut

Antonio

Aufenthalt von 2 Nächten im April 2024
Antwort von Guest Services am 7. Mai 2024
Thank you!

8/10 – Gut

suzanne

Mit der Familie und kleinen Kindern gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
This Hotel has everything you need and is great for families. It is conveniently located near many restaurants and stores for shopping. Very close to Clifton Hill and other Niagara attractions. Having Boston Pizza in the hotel was super convenient. Rooms were clean and it is very family friendly. The beds were way too soft but other than that.. rooms were clean and nice. I saw that they were building an outdoor playground that looked almost finished. This is a great idea and will be a great addition to this hotel. The waterpark is a good size and wasn't crazy busy. It was good for younger children. It was my son's first water park and we chose this hotel as we knew it wouldn't be too overwhelming like the bigger parks in Niagara.
Aufenthalt von 1 Nacht im April 2024
Antwort von Guest Services am 7. Mai 2024
Hi Suzanne. Thanks so much for your review and all the details you provided for other guests and readers! We appreciate that! We are so pleased to know we were your choice for your son's first water park experience and we look forward to welcoming you back to the Resort! Thank you.

8/10 – Gut

Linda

Gut: Personal & Service und Zustand der Unterkunft
This resort hotel was great for the kids. The rooms were nice but i think the beds need upgrading. Towels are small for bath towels and those need upgrading. Overall, will be back.
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Guest Services am 7. Mai 2024
Hi Linda. Thanks for the review and your feedback...we appreciate it and will be sure to forward your concerns tot he appropriate departments. We are happy that your kids had a great time. We look forward to your next trip to the Resort! Thanks again...

10/10 – Hervorragend

Maricel

Mit einer Gruppe gereist, Mit der Familie gereist
Gut: Sauberkeit, Ausstattung und Zustand der Unterkunft
Verbesserungswürdig: Personal & Service
I loved the property but it’s frustrating when we get there early and ready for waterpark since we booked it online (hotel and waterpark) we thought we can go ahead and check in later for the room but they didn’t let us swim until 2pm. “Hotel rule, that’s the front staff said. Anyways, lesson learnt.
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Guest Services am 7. Mai 2024
Hi Maricel. We are sorry to hear that you arrived too early to enjoy the ammenities. Even though check in time is really at 4pm or later, we do offer access to the water park anytime after 2pm. This information can be found on all booking sites. Be sure to check our website for any other information you may need. Thank you!

6/10 – Okay

Anjali

Verbesserungswürdig: Zustand der Unterkunft
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Guest Services am 7. Mai 2024
Thank you!

10/10 – Hervorragend

Heidi

Mit der Familie und kleinen Kindern gereist, Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
We had a great time! Friendly staff, clean rooms, great time in the pool.
Aufenthalt von 2 Nächten im Mai 2024
Antwort von Guest Services am 7. Mai 2024
Hi Heidi! Thanks for the review! We are so pleased to learn that you had a great time and we were able to make a positive impact for you and your family. We look forward to your next visit! Thank you!

10/10 – Hervorragend

Noor

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Guest Services am 7. Mai 2024
Thank you!

10/10 – Hervorragend

Sandra

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Guest Services am 7. Mai 2024
Thank you!

8/10 – Gut

Vivi

Gut: Personal & Service und Zustand der Unterkunft
Aufenthalt von 2 Nächten im April 2024
Antwort von Guest Services am 7. Mai 2024
Thank you!

10/10 – Hervorragend

Sydney

Aufenthalt von 1 Nacht im Mai 2024
Antwort von guest services am 25. Mai 2024
Thank you for the 5 star rating Sydney

10/10 – Hervorragend

Theresa, Toronto

Mit der Familie und kleinen Kindern gereist
Verbesserungswürdig: Ausstattung
Convenient property with Boston pizza on site. Terrible breakfast, too expensive. Parking cost is too expensive. Water park is dated, small, not upgraded. Room cost is typical for Niagara but is high because it includes waterpark passes. not worth it
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Guest Services am 7. Mai 2024
Hi Theresa. Thank you for your review and rating! We do appreciate your feedback. We do try to stay competitive however feel we offer great value! We are so sorry to hear that you don't really find value for your stay.

8/10 – Gut

Teena Mary

Aufenthalt von 1 Nacht im Mai 2024
Antwort von guest services am 25. Mai 2024
thank you for taking the time to leave a rating