Dear Ms. Isabella,We sincerely appreciate your positive review! Your satisfaction and wonderful experience at Gran Melia Nha Trang bring us great joy. We hope to have the opportunity to welcome you back soon to enjoy more relaxing and memorable moments here.Best regards,Nguyen Minh TamGuest Experience Manager

Dear Mr.James, Thank you for your kind words! We are thrilled to hear that you had a wonderful experience with our service and staff. Providing excellent service is our top priority, and we are delighted that our team was able to meet your expectations. We appreciate your feedback and hope to welcome you back again soon for another fantastic stay!Best regards,Nguyễn Minh TâmGuest Experience Manager

Dear Mr. Young Ki,Thank you very much for rating us! We are glad to know that you enjoyed your stay at Gran Melia Nha Trang! We cannot wait to welcome you back in the future!Best regards,

Dear Ms. Lee,Thank you for taking the time to share your feedback about your recent stay at our resort. We are pleased to hear that you enjoyed the overall experience, including the landscaping, cleanliness, and our services.We are very happy to share that there’s Onsen bathing in our resort. This is a traditional form of Japanese hot bathing that has many health effects where you and your family can enjoy hot water as well as to relax in these cold weather days. Besides, we are also working to improve the beach water quality, which is not meeting your expectations in this regard.Once again, we are grateful for your positive feedback, and we look forward to welcoming back to Gran Melia Nha Trang to experience more soon.Best regards,Nguyễn Minh TâmGuest Experience Manager

Dear Mr. Hwangsung,Thank you for sharing your feedback with us.We're committed to continuously improving our services, and we look forward to the chance to exceed your expectations during your next visit. Please feel free to reach out to us if you have any further comments or concerns.Best regards,

Dear Mr. Eiichi,Thank you for taking the time to share your valuable feedback with us. We're delighted to hear that you had a relaxing experience at our hotel and found our location to your liking. Your kind words about our staff's kindness and accommodation are truly appreciated.Regarding your suggestion about enjoying the pool at night, we'll certainly take it into consideration for our future plan. We look forward to welcoming you for your next visit. If you have any specific requests for your future stays, please don't hesitate to reach out to us.Once again, thank you for choosing our hotel, and we can't wait to host you again in the future.Warm regards,Nguyen Minh TamGuest Experience Manager

Dear Guest,Thank you for choosing to stay with us, especially during our initial opening phase. We appreciate your adventurous spirit in selecting our hotel besides of the information available at that moment.We are delighted that your stay met your expectations in terms of spaciousness and cleanliness in the room. We understand that the beach in front of our resort was under construction during your visit, and we apologize for any inconvenience this may have caused. We share your anticipation for the completion of this project next year, which will undoubtedly enhance the overall experience.We are sorry to hear about the refrigerator issue, but we are glad our team was able to provide you with ice to keep your beverages chilled. Your feedback is valuable as we continuously strive to improve our amenities.It is wonderful to hear that you enjoyed our buffet breakfast and found it to be of a very high standard. The fact that our a la carte breakfast also met your expectations and that you found everything delicious brings us great joy.We appreciate your kind words about Mr. Khang (butler), who took great care to ensure your happiness during your stay. Please rest assured we will shared your kind words with him.On a different note, it is heartening to know that you could take advantage of the dinner and beauty treatment included as a bonus, as well as the 2-hour late check-out.We are grateful for your detailed feedback, which helps us to improve and provide an even better experience in the future. We look forward to the opportunity to welcome you back.Warmest regards,Elena Lopez de Silanes GalloDirector of Guest Experience

Dear valued gGuest,Thank you for taking the time to leave us a positive review. We are delighted to hear that you enjoyed your stay at our hotel.We appreciate your support, and we look forward to welcoming you back for another exceptional experience in the future.Warm regards,Elena Lopez de Silanes Gallo Director of Guest Experience

Dear valued guest,Thank you for sharing your wonderful experience during your stay with us. It is truly heartwarming to read your detailed account of your time at our hotel.We are thrilled to hear that you found our staff to be very kind, and we appreciate your praise for the service they provided. Ensuring that our guests feel well taken care of is a top priority for us.It is great to know that you enjoyed your stay in a villa with a pool and that you found the room clean, spacious, and luxurious. We aim to provide a comfortable and luxurious environment for our guests, and we are delighted that you felt that during your stay.We are glad you had the chance to dine at our restaurants, including the Japanese one. Your feedback is invaluable, and we appreciate your advice as one of our first Japanese customers. We are pleased that you enjoyed the food, including the wagyu beef burger, and we will be sure to pass along your recommendation.We are delighted that you enjoyed the surprise prepared by the hotel, and we will respect your decision to keep the contents a secret.Our butler service is designed to enhance your stay, and we are glad to hear that you found it convenient, especially the translation function.As for the ongoing construction, we are excited to share that we are diligently working to complete everything, and we cannot wait to welcome you back once it is all finished.Thank you for your kind words, and we look forward to hosting you again for another memorable stay.Warmest regards,Elena Lopez de Silanes Gallo Director of Guest Experience