Lisa, we appreciate your feedback and are saddened to hear that your perceptions didn't match the online presentation. We strive to provide an authentic experience, with a mix of classic charm and modern comforts. We regret if some aspects didn't meet your aesthetic preferences. Your comments will indeed be useful in directing our future refurbishments.Brendan MoraesManaging Director

Yassmine, wir bedauern, dass Ihr Besuch nicht wie erwartet verlaufen ist. Es ist unsere Priorität, Gäste professionell und zuvorkommend zu betreuen. Die Anzahlung wird in der Regel problemlos an den Gast zurückerstattet. Wir entschuldigen uns für etwaige Missverständnisse und werden Ihr Feedback für weitere Verbesserungen berücksichtigen.Brendan MoraesManaging Director

Frank, es ist entmutigend zu erfahren, dass Ihre Erfahrung nicht Ihren Erwartungen entsprochen hat, insbesondere was den Lärm und die Interaktion mit unserem Concierge betrifft. Wir streben stets nach erstklassigem Service; Es ist bedauerlich zu hören, dass wir bei dieser Gelegenheit das Ziel verfehlt haben. Wir würden uns freuen, Ihnen die Gelegenheit zu geben, Ihnen zu zeigen, wie wir das Gästeerlebnis im Allgemeinen verbessern möchten. Danke für Ihre Rückmeldung.Brendan MoraesManaging Director

Wir wissen es zu schätzen, dass Sie sich die Zeit genommen haben, Ihr Feedback zu teilen, Kerstin.Bitte kontaktieren Sie uns direkt unter manhattanfd@mtshotel.com, damit wir Ihnen weiterhelfen können. Vielen Dank.Brendan MoraesManaging Director

Thank you for taking the time to share your feedback, Angelika.We were disappointed to learn that the condition of our hotel did not meet your expectations. Please be assured that this is not the standard that we aspire to and we will share your concerns with the appropriate members of our management team moving forward.We hope you allow us the chance to share a more positive experience with you soon.Brendan MoraesManaging Director

Vielen Dank

Wir wissen das Feedback zu schätzen, Emrah. Wir sind enttäuscht, dass Ihr Aufenthalt bei uns alles andere als ideal war. Es ist bedauerlich, dass Sie einen Rückgang der Qualität unserer Unterkünfte festgestellt haben. Der Komfort unserer Gäste liegt uns am Herzen, daher werden wir uns mit unserem Team um Ihre Anliegen kümmern. Wir hoffen auf die Gelegenheit, Sie bald wieder zu Gast zu haben, um eine positivere Erfahrung zu machen. Brendan Moraes Managing Director

Alaa, thank you for sharing your experience. The hotel strives to match expectations with reality and regrets the disconnect in your room assignment. The team members always aim to provide clean and comfortable accommodations. Your feedback is valued and helps improve future guest experiences.Brendan MoraesManaging Director

Breannah, the location's convenience certainly makes it a good choice for attending events at Radio City. We're sorry to hear that the room did not meet your expectations. The team takes all feedback seriously and will review the issues you mentioned. Your insights help us improve, and we hope you'll consider giving us another chance in the future.Brendan MoraesManaging Director

Chelsea,Thank you for sharing your feedback. It is important to clarify that the resort fee is a standard charge, and we strive to make this information available during the booking process.We understand how crucial a smooth experience is, and we regret that your stay had some inconveniences, such as the issues with the room key, vending machines, and outlets. Your comments about these areas will be addressed.It's gratifying to know that the room's cleanliness and the friendliness of our team members had a positive impact on your visit.Thank you for highlighting these aspects, and we hope your next stay in the area is more enjoyable.Brendan MoraesManaging Director

Michael,We regret to hear that your experience was not satisfactory. Your feedback regarding the condition of our facilities is important and will be reviewed. We strive to maintain high standards and your comments will be taken into consideration for future improvements. We hope you find a hotel that better meets your expectations in the future.Brendan MoraesManaging Director

Erin, thank you for sharing your feedback. We're sorry you were dissatisfied with certain aspects of your stay. Your comments regarding the facility and charges are noted. We are committed to continually improving and appreciate guests sharing their experiences.Brendan MoraesManaging Director

Aaron, thank you for taking the time to share your feedback. We regret that your experience did not meet your expectations. Your comments about the bed and bathroom space have been noted. Our team continually strives to enhance guest comfort and will certainly look into these aspects. We appreciate your input and hope to have the chance to provide a better experience in the future.Brendan MoraesManaging Director

Jasna, thank you for your feedback. Cleanliness is a priority, and we're disappointed to learn your experience did not reflect our standards. Your comments will be addressed with our team to ensure improvements.Brendan MoraesManaging Director

Cheryl, it is unfortunate that your experience did not meet your expectations. Your feedback is important, and it will be used to make improvements. Thank you for taking the time to rate your stay.Brendan MoraesManaging Director

We appreciate you taking the time to share your feedback, Kenneth.We're disappointed your time with us was less than ideal. It's unfortunate our services didn't meet your expectations. We hope you give us another chance to share a more positive experience with you soon.Brendan MoraesManaging Director

Wayne, thank you for sharing your feedback. It's disappointing to hear about your experience. Your comments are essential as they help identify areas for improvement.Brendan MoraesManaging Director