Serviert Frühstück, Mittagessen und Abendessen

Bewertungen von Park Lane New York

4.5 out of 5
Park Lane New York
36 Central Park S, New York, NY

Bewertungen

8,6

Hervorragend

532 von insgesamt 851 Gästebewertungen haben eine Bewertung von 10 - Hervorragend" "
160 von insgesamt 851 Gästebewertungen haben eine Bewertung von 8 - Gut" "
79 von insgesamt 851 Gästebewertungen haben eine Bewertung von 6 - Okay" "
39 von insgesamt 851 Gästebewertungen haben eine Bewertung von 4 - Schlecht" "
41 von insgesamt 851 Gästebewertungen haben eine Bewertung von 2 - Ungenügend" "

9,2/10

Sauberkeit

9,0/10

Personal & Service

8,6/10

Ausstattung

8,8/10

Zustand der Unterkunft

8,6/10

Umweltfreundlichkeit

Bewertungen

8/10 – Gut

Wolfgang

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service und Komfort des Zimmers
Geniale Lage
Das Hotel hat wohl das beste Preis-/Leistungsverhältnis aller Hotels direkt am Central Park. Die Zimmer sind sehr groß, der Ausblick bei den „Panorama“ Zimmern ist fantastisch. Service ist ok - doch kein Vergleich zu 5 Stern Häusern - die Zimmer sind sehr sauber, der Teppichboden ist aber schon etwas in die Jahre gekommen. Dafür sind die Bäder wohl neu gemacht. Es hat übrigens, anders als das The Pierre, Mandarin Oriental und Essex House Zweibettzimmer mit Parkblick.
Aufenthalt von 4 Nächten im Mai 2023
Antwort von General Manager am 31. Mai 2023
Vielen Dank, dass Sie sich die Zeit genommen haben, diese schöne Bewertung zu teilen, Wolfgang!Wir freuen uns sehr, dass Ihre Zeit bei uns so angenehm war! Wir freuen uns, dass Sie unsere geräumigen Zimmer, die atemberaubende Aussicht und die erstklassige Lage geschätzt haben. Der Komfort und die Zufriedenheit unserer Gäste liegen uns sehr am Herzen. Deshalb werden wir Ihre Bedenken bezüglich unseres Service mit den entsprechenden Mitgliedern unseres Teams besprechen, damit wir uns in Zukunft verbessern können. Wir streben nach Exzellenz und freuen uns darauf, bald eine noch positivere Erfahrung mit Ihnen zu teilen!Warm RegardsBrian DunnHotel Manager

10/10 – Hervorragend

Tobias

Aufenthalt von 5 Nächten im April 2023
Antwort von General Manager am 9. Mai 2023
Thank you for the excellent rating, Tobias!Our goal is to go above and beyond to ensure our guests have a memorable experience at Park Lane Hotel New York! We look forward to hosting you again soon.Warm RegardsBrian DunnHotel Manager

6/10 – Okay

jacqueline

Aufenthalt von 2 Nächten im November 2022
Antwort von General Manager am 9. Feb. 2023
We appreciate the feedback, Jacqueline.While it's great you enjoyed your time with us, we're disappointed your stay was anything less than perfect. We look forward to sharing a more positive experience with you soon.Warm RegardsBrian DunnHotel Manager

8/10 – Gut

Bernd

Mit einer Gruppe gereist, Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
great location, very friendly staff, beautiful view. Unfortunately the music in the lobby is deafening in the evenings
Antwort von General Manager am 18. Dez. 2022
Thanks for the nice rating, Bernd!We're glad to hear that you enjoyed your stay with us. We're happy that you loved our ideal location, friendly staff and beautiful views. We strive to provide our guests with warm hospitality, efficient service, and clean rooms. Regarding your concerns with our lobby music, we will bring those to the attention of our management team as we continue to improve for the future.We'd love to share a more positive experience with you next time.Warm RegardsBrian DunnHotel Manager

10/10 – Hervorragend

Gönül

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
İt was Perfect. Very clean, nice staff. We could check in every in the morning. I really recommend you to stat there, best adress close to the best location. You would not regret it. İt was my first time but for sure not the last.
Aufenthalt von 2 Nächten im Oktober 2022
Antwort von General Manager am 24. Okt. 2022
Thank you for taking the time to share this lovely review, Gonul!We're so glad to know you had such an enjoyable experience with us at Park Lane Hotel New York. We're also thrilled you enjoyed our central location and proximity to so many of the city's best attractions. We'd love to host you again so we can share yet another unforgettable experience with you!Warm RegardsBrian DunnHotel Manager

8/10 – Gut

Christoph

Mit der Familie gereist
Gut: Sauberkeit, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 3 Nächten im Oktober 2022
Antwort von General Manager am 6. Okt. 2022
Thanks for the outstanding rating, Christoph!We're delighted your time at Park Lane Hotel New York was so pleasant! We strive for excellence. We look forward to hosting you again soon so we can share another positive experience with you.Warm RegardsBrian DunnHotel Manager

10/10 – Hervorragend

Florian Matthias

Geschäftlich gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
If you pay a little more you can upgrade to Central Park spacious rooms. In General the rooms are bigger than standard hotel rooms in New York. The hotel was entirely refurbished about two years ago with a lot of taste.
Aufenthalt von 10 Nächten im Juli 2022
Antwort von General Manager am 23. Juli 2022
Thank you for the 5/5 rating, Florian! It's excellent you enjoyed your time at Park Lane Hotel New York so much and that we could exceed your expectations. That's what we like to see! We can't wait to share another fantastic experience with you soon. Warm Regards Brian Dunn Hotel Manager

10/10 – Hervorragend

jacqueline

Aufenthalt von 5 Nächten im März 2022
Antwort von General Manager am 13. Apr. 2022
Thank you for the perfect rating, jacqueline! We're thrilled to see how much you enjoyed staying at Park Lane Hotel New York. We look forward to hosting​ you again in the near future! Thank you again for sharing. Warm Regards Brian Dunn Hotel Manager

10/10 – Hervorragend

Aramis

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Exellent ⭐️⭐️⭐️⭐️⭐️
Aufenthalt von 4 Nächten im Mai 2024

8/10 – Gut

Cathal D

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Initially, because we booked on Expedia they tried to stick us in a bad room and wouldn’t honour the room upgrade offer. Once I demanded to speak to a manager they were all of a sudden able to find me a room upgrade. Very nice otherwise.
Aufenthalt von 4 Nächten im April 2024
Antwort von General Manager am 25. Mai 2024
Greetings Cathal,Thank you for sharing your experience. Park Lane Hotel New York is pleased to know that you were satisfied with your upgraded room. Our team is here to ensure an enjoyable stay for all our guests. We're glad everything else met your expectations and hope to welcome you back soon.Warm RegardsRobert Macneil

10/10 – Hervorragend

Gustavo, Santo Domingo

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Amazing property. Rooftop was always busy with events or closed. But the hotel is gorgeous, well located and the staff were very attentive. Would recommend and I will definitely be staying again.
Aufenthalt von 2 Nächten im Mai 2024
Antwort von General Manager am 23. Mai 2024
Greetings Gustavo,Thank you for your wonderful feedback about Park Lane Hotel New York. We're thrilled you enjoyed the gorgeous property and convenient location. Our team members appreciate your kind words about their attentiveness. We're sorry the rooftop wasn't always accessible but are delighted to hear it didn't impact your overall experience. We look forward to welcoming you back soon!Warm RegardsRobert Macneil

4/10 – Schlecht

Abdulwahab

Mit der Familie gereist
Nothing it’s overrated property
Aufenthalt von 4 Nächten im Mai 2024
Antwort von General Manager am 23. Mai 2024
Greetings Abdulwahab,We're sorry to hear that your experience did not meet your expectations. Our aim is to provide a memorable stay for all guests, and we appreciate your feedback. We'll be looking into your concerns further. We hope you might consider giving us another opportunity in the future.Thank you for sharing your thoughts.Warm RegardsRobert Macneil

10/10 – Hervorragend

Jennifer

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
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Aufenthalt von 2 Nächten im Mai 2024
Antwort von General Manager am 23. Mai 2024
Hello Jennifer,Thank you for sharing your experience at the Park Lane Hotel New York. We're thrilled to hear that you had an exceptional stay with us. We look forward to welcoming you back on your next visit to the city!Best wishes,The Park Lane Hotel New York TeamWarm RegardsRobert Macneil

10/10 – Hervorragend

Ryan

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
The staff was amazing and treated my family with such care. They even sent a special treat up to the room for my daughter’s 8th birthday (we did not ask for anything. They just saw at check in that it was her birthday and did it on their own. They even gave her a hand written card). Beautiful view, spacious room, top notch amenities.
Aufenthalt von 1 Nacht im Mai 2024
Antwort von General Manager am 21. Mai 2024
Greetings Ryan,The team members at the Park Lane Hotel New York are delighted to have made your stay memorable, especially for your daughter's 8th birthday. We're pleased to know you enjoyed the beautiful view, spacious room, and top-notch amenities. We're looking forward to welcoming you back for another wonderful stay.Best regards,Warm RegardsRobert Macneil

4/10 – Schlecht

Maria Pia

Mit einer Gruppe gereist
Gut: Personal & Service
Verbesserungswürdig: Zustand der Unterkunft
Este Hotel debería ser 3 estrellas. Los pasillos viejos y sucios, la habitación tenía muebles quiñados, la TV no funcionaba y no había control para e aire acondicionado. Realmente se paga por la zona
Aufenthalt von 2 Nächten im Mai 2024
Antwort von General Manager am 21. Mai 2024
Querida María Pía,Gracias por compartir sus comentarios. Nuestro equipo lamenta las inquietudes que tuvo con los pasillos y las comodidades de las habitaciones. Nos esforzamos constantemente por mejorar las experiencias de nuestros huéspedes y apreciamos que nos informe sobre estos asuntos.Atentamente,El equipo del Park Lane Hotel Nueva YorkWarm RegardsRobert Macneil

10/10 – Hervorragend

Lanbing

Mit einer Gruppe gereist, Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Love the location and friendly staff. We always have a wonderful stay at your hotel. Thank you for your hard work.
Aufenthalt von 3 Nächten im Mai 2024
Antwort von General Manager am 21. Mai 2024
Greetings Lanbing,Park Lane Hotel New York appreciates your kind words. The team is delighted to hear that you enjoyed our location and found everyone to be friendly. Thank you for recognizing our hard work. We're looking forward to welcoming you back for another wonderful stay.Warm regards.Warm RegardsRobert Macneil

6/10 – Okay

hasim

Mit der Familie gereist
Verbesserungswürdig: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
There was no kettle no coffee machine in the room. They brought in a kettle the second day. The cafe downstairs had no coffee either because their coffee machine was broken. For four days they couldn’t cone up with one that works. The room was dusty. The hostess at the cafe was rude. Overall a bad experience. We stayed in a high end room according to the price. But didn’t even have m&ms in the fridge. Wouldn’t recommend to anyone.
Antwort von General Manager am 21. Mai 2024
Dear Hasim, we are sorry to hear that aspects of your stay did not meet expectations. Rest assured, your concerns regarding room amenities and service at the cafe will be reviewed. We appreciate your feedback and hope we might have the opportunity to better serve you in the future.Warm RegardsRobert Macneil

10/10 – Hervorragend

Ian

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Beautiful hotel in great location across from Central Park. The rooms are spacious and very comfortable with nice amenities in the bathroom. The only little couple of things were that the wifi isn't great, it would be nice to see QTips and cotton swabs in the bathroom and of course a coffee/Nespresso machine for the room. I get that they want people to pay for coffee downstairs but for almost $800 a night that begins to feel very nickely-dimey of them. Overall an excellent place to stay
Aufenthalt von 2 Nächten im Mai 2024
Antwort von General Manager am 15. Mai 2024
Greetings Ian,We're so glad to hear your appreciation of the Park Lane Hotel New York's advantageous location and spaciously cozy rooms. Though we're disappointed to hear that certain aspects did not fully meet your expectations. We appreciate your remarks about the in-room amenities and the Wi-Fi performance; rest assured, your feedback is very valuable to us as we strive to live up to our guests' standards.We're pleased that despite these minor issues, you found your overall experience to be excellent. We hope to have the opportunity to welcome you back in the future, perhaps surpassing your previous experience with us.We truly thank you for your helpful insight and for choosing to stay with us at Park Lane Hotel New York.Warm RegardsRobert Macneil

10/10 – Hervorragend

Yuveen

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Great location and friendlu staff. Aim to improve the checkout process!
Antwort von General Manager am 14. Mai 2024
Greetings Yuveen,The Park Lane Hotel New York is thrilled to know you appreciated our prime location and the friendliness of our team members. Your feedback regarding the checkout process is also noted and be assured continual improvement is a part of our commitment to providing superior service. We're looking forward to your next stay with us.Warm RegardsRobert Macneil

10/10 – Hervorragend

Victor

Mit dem Partner gereist, Mit der Familie gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
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Aufenthalt von 4 Nächten im Mai 2024
Antwort von General Manager am 25. Mai 2024
Hello Victor,Thank you for your feedback. The team members at Park Lane Hotel New York are delighted to know you had a wonderful stay. We hope to welcome you again soon!Warm RegardsRobert Macneil

10/10 – Hervorragend

Magdalena, Calgary

Mit dem Partner gereist, Mit einer Gruppe gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Wonderful location, very comfortable beds and pillows! Excellent
Aufenthalt von 3 Nächten im Mai 2024
Antwort von General Manager am 11. Mai 2024
Greetings Magdalena,Thank you for sharing your positive experience at Park Lane Hotel New York. Your compliments about our prime location and plush beds and pillows are greatly appreciated. Excellence is always what we aim for, and we're thrilled to know we hit the mark for you. Looking forward to your return.Best regards.Warm RegardsRobert Macneil

10/10 – Hervorragend

Michele

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Very accommodating to whatever our needs were. Will return there next trip
Aufenthalt von 3 Nächten im Mai 2024
Antwort von General Manager am 11. Mai 2024
Greetings Michele,We're overjoyed to know that Park Lane Hotel New York successfully met your needs, making your stay an effortless one. We look forward to your next visit. Safe travels until then.Warm RegardsRobert Macneil

10/10 – Hervorragend

Angelee-Jane, Phoenix

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
The location to Central Park and shopping was outstanding. The hotel rooftop bar had some Of the best views around and the restaurant choices within the hotel were great!
Aufenthalt von 3 Nächten im April 2024
Antwort von General Manager am 8. Mai 2024
Greetings Angelee-Jane,Thank you so much for your positive review. We are thrilled to hear you enjoyed the dynamic location of the Park Lane Hotel New York, near the central park and shopping areas. It's wonderful to note that our rooftop bar offered admirable panoramas and that our on-site dining options met your expectations. We are eager to welcome you back for another memorable experience.Warm RegardsRobert Macneil

10/10 – Hervorragend

Daniel

Mit der Familie gereist
Gut: Sauberkeit, Ausstattung und Zustand der Unterkunft
Staff and food was nice. Every time coming into hotel felt like great escape very relaxing recommend getting the view of the park
Aufenthalt von 2 Nächten im Mai 2024
Antwort von General Manager am 8. Mai 2024
Greetings Daniel,Your heartening feedback about your recent stay at Park Lane Hotel New York is greatly appreciated. We're glad you enjoyed our exquisite culinary offerings and found our team members to be amiable. It's wonderful you felt relaxed during your stay and equally enjoyed our well-regarded park view. Your recommendation is an affirmation of our efforts to provide memorable experiences. Thank you, and we eagerly await your return.Warm RegardsRobert Macneil

8/10 – Gut

Minjung

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 2 Nächten im April 2024

8/10 – Gut

Alexander

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Hotel is in a great location across Central Park. Prices are reasonable compared to other New York Hotel. Staff is friendly. Beds, sheets and pillows could be better.
Aufenthalt von 1 Nacht im Mai 2024
Antwort von General Manager am 5. Mai 2024
Greetings Alexander,It's fantastic to hear that you appreciated the strategic location of Park Lane Hotel New York and our competitive prices. We love to know that our team members came across as friendly. In regards to our bedding, we understand your comment and are continuously striving to better improve our guests' comfort. Thank you for your feedback and we hope to welcome you back in the near future.Warm RegardsRobert Macneil

10/10 – Hervorragend

Mohammad

Aufenthalt von 3 Nächten im April 2024
Antwort von General Manager am 23. Mai 2024
Greetings Mohammad,Thank you for rating Park Lane Hotel New York so highly. We're delighted to know you had an enjoyable stay. We look forward to welcoming you back for another fantastic experience!Best regards,The Park Lane TeamWarm RegardsRobert Macneil

10/10 – Hervorragend

Mitus

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Easy access to everything
Aufenthalt von 2 Nächten im April 2024
Antwort von General Manager am 1. Mai 2024
Greetings Mitus,We're thrilled you found the Park Lane Hotel New York's location so convenient! It's always a joy knowing our guests can easily reach their desired destinations. We hope to welcome you back again soon.Warm RegardsRobert Macneil

6/10 – Okay

Khaled

Mit der Familie gereist
Gut: Personal & Service und Ausstattung
Verbesserungswürdig: Sauberkeit und Zustand der Unterkunft
Bathroom door is broken, need little bit maintenance
Aufenthalt von 2 Nächten im April 2024
Antwort von General Manager am 1. Mai 2024
Greetings Khaled,Thank you for taking the time to share your feedback with us. We're sorry to hear that you experienced concerns with the bathroom facilities. We assure you that maintenance is a priority here and your concern has been noted for our continuous improvement efforts. We strive to create enjoyable experiences for all of our guests, and we hope to have another opportunity to better serve you in the future.Warm RegardsRobert Macneil

4/10 – Schlecht

Janelle

Mit dem Partner gereist
Verbesserungswürdig: Personal & Service und Zustand der Unterkunft
Liked that it’s next to Central Park. Didn’t like the staff service and the room. Received no VIPaccess benefit. Waited for lift takes 10 mins every morning. Aircon settings were not adjustable, no room slippers, extremely small toilet, water leakage from shower, room were not cleaned despite informing a few times on a daily basis. Requested to pay to change to a park view and higher floor room, were told no. Haven’t had a bad stay in a while. Couldn’t wait to get out.
Aufenthalt von 3 Nächten im April 2024
Antwort von General Manager am 4. Mai 2024
Greetings Janelle,It's disheartening to know that your experience with us did not align with your expectations. Your notes on our service and room conditions have been taken into account. Our main goal is to provide you with a seamless stay, and it's sad to learn we missed the mark this time.We strive to make each guest feel welcomed and appreciated, so we're sorry if you didn't feel the benefits of your VIP access. We also sincerely regret the inconvenience caused by the elevator delay and appreciate your patience in this regard.The concerns you mentioned about the air conditioning, bathroom, and cleaning service are taken very seriously, and your feedback has been forwarded to the respective departments.We regret not being able to meet your request for a park view room on a higher floor - our capabilities in this regard often depend on availability at the time.We do hope that in the future, we would have another opportunity to provide you a closer reflection of our usual standards.Warm RegardsRobert Macneil

8/10 – Gut

Christine

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Great location, clean, comfortable beds and friendly staff. Shower design was weird, impossible to take a shower without water getting everywhere on the bathroom floor. Elevators were slow.
Aufenthalt von 3 Nächten im April 2024
Antwort von General Manager am 30. Apr. 2024
Greetings Christine,Thank you for your positive insights on your stay at the Park Lane Hotel New York. We are delighted that our strategic location and tidy facilities enhanced your experience. It's pleasing to find out our comfortable beds and amiable team members added to your stay's comfort.We have noted your comments regarding the shower design and the pace of our elevators. Your feedback has been taken into consideration, and we will be looking into possible improvements. We appreciate your constructive remarks and hope to welcome you back for an even more enjoyable stay.Warm RegardsRobert Macneil

10/10 – Hervorragend

Gabriela

Aufenthalt von 3 Nächten im April 2024
Antwort von General Manager am 17. Mai 2024
Hello Gabriela,Thank you for taking the time to rate your stay at Park Lane Hotel New York so highly. Your positive feedback is greatly appreciated by our entire team. We hope to welcome you back on your next visit to New York!Best regards,Park Lane Hotel New YorkWarm RegardsRobert Macneil

10/10 – Hervorragend

Steve M

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Location excellent! Dining too expensive
Aufenthalt von 3 Nächten im April 2024
Antwort von General Manager am 27. Apr. 2024
Greetings Steve,Thank you for sharing your thoughts. It's exciting to hear that you've found Park Lane Hotel New York to be excellently located. Regarding dining prices, we strive to offer a balance of quality and value. We appreciate your feedback and will surely take it into account. We hope to welcome you back soon.Warm RegardsRobert Macneil

6/10 – Okay

Christopher

Mit dem Partner gereist
Gut: Sauberkeit und Personal & Service
Verbesserungswürdig: Zustand der Unterkunft
The room was old and boring to write home about! the bathroom was so small you had to close the door to enter the bathroom. It was a disappointing hote overall, i would not stay here again, the location was good but i couldn’t recommend the room, incremental charges through expedia for internet and facilities charges (not sure what this was for but it was significant ). Overall you can do better elsewhere for the money.
Aufenthalt von 3 Nächten im April 2024
Antwort von General Manager am 26. Apr. 2024
Hello Christopher,We regret to hear that your stay did not meet your expectations. Our aim is to provide comfortable accommodations with a classic character, and it is disheartening that you found it not up to par. Your feedback on the bathroom size is noted, and we apologize for any inconvenience.Additional charges can be part of the booking process, and we suggest our guests go through details prior to concluding their reservations.While it's unfortunate to know you wouldn't return, we respect your viewpoint and appreciate your candid feedback. Your remarks provide us with insight to seek betterment. We assure you, that many guests find our property provides good value for our central location.Thank you for taking the time to share your experience.Warm RegardsRobert Macneil

10/10 – Hervorragend

David Duane, Pittsburgh

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Great location
Aufenthalt von 2 Nächten im April 2024
Antwort von General Manager am 24. Apr. 2024
Greetings David Duane,It's splendid to hear you appreciated the prime position of Park Lane Hotel New York! We always strive to make our guests' stays as convenient as possible and it's delightful to know we were able to do just that for you. Looking forward to your return.Warm RegardsRobert Macneil

6/10 – Okay

Silvia

Gut: Sauberkeit
Verbesserungswürdig: Personal & Service
Rooms are large for NYC standards. Staff at front desk could be more attentive. Email sent to concierge never was answered!! It’d improve on guest services.
Aufenthalt von 6 Nächten im April 2024
Antwort von General Manager am 23. Apr. 2024
Greetings Silvia,Thank you for sharing your experience. It's great to hear that you appreciated our spacious rooms. However, it's regrettable that you found a lack of attention on our end. We'll certainly look into improving the response times of our colleagues at the front desk and concierge services. Your satisfaction is important to us and we hope to serve you better in the future.Warm RegardsRobert Macneil

10/10 – Hervorragend

Anthony, Toronto

Nice outdoor patio
Aufenthalt von 1 Nacht im April 2024
Antwort von General Manager am 23. Apr. 2024
Greetings Anthony,We're thrilled to hear you enjoyed the outdoor patio at Park Lane Hotel New York. We appreciate your valuable feedback and do hope to host you again in the future. We strive to ensure our guests have an exceptional experience. Thank for your positive comments.Warm RegardsRobert Macneil

8/10 – Gut

Kim

Mit der Familie gereist
Gut: Sauberkeit, Ausstattung und Zustand der Unterkunft
No coffee maker in the room
Aufenthalt von 4 Nächten im April 2024
Antwort von General Manager am 23. Apr. 2024
Greetings Kim,We thank you for choosing the Park Lane Hotel New York for your stay. It's unfortunate to hear you missed having in-room coffee facilities. We understand how this feature can be beneficial for a comfortable stay. We'll take your feedback into consideration while continuously improving guest experience on our premises. Thank you again for the feedback and we hope to welcome you back soon.Warm RegardsRobert Macneil

10/10 – Hervorragend

Paul

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Great
Aufenthalt von 7 Nächten im April 2024
Antwort von General Manager am 22. Apr. 2024
Greetings Paul,It's wonderful to hear that you had a great experience at Park Lane Hotel New York. We're thrilled to have met your expectations and look forward to your next visit. Thank you for choosing us and sharing your positive comment.Warm RegardsRobert Macneil

10/10 – Hervorragend

Brian

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Excellent location, fabulous view of the Park, comfortable and high end quality of the room. Bathroom was well decorated and functional but no place to properly hang towels. The penthouse breakfast at $75.00 per head was outrageous for a Premier Inn level breakfast (which can be fine) and no properly cooked bacon or sausages. Fine if you want to take advantage of the free cocktails at 8.00 am in the morning. Not fine if you want a properly cooked English breakfast! And the patio was cold.
Aufenthalt von 4 Nächten im April 2024
Antwort von General Manager am 25. Apr. 2024
Greetings Brian,It's wonderful to hear that you appreciated the prime location and remarkable views at Park Lane Hotel New York. We're also glad you found our rooms comfortable, decorated tastefully and functional. However, we note your comment about towel hanging space and will consider this for future enhancements.We also understand you found our penthouse breakfast pricing to be a bit steep and unsatisfactory, particularly concerning the English breakfast items. Nevertheless, your feedback provides us with a valuable opportunity to improve our dining options. Also, please know that our team members strive to provide a warm, comfortable environment, and your note about the patio's temperature is equally important.We appreciate your thoughtful feedback, and look forward to exceeding your expectations on your next visit.Warm RegardsRobert Macneil

10/10 – Hervorragend

Subir

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Excellent service by front desk check in lady SOAD. She is kind to check us both rooms at 7:30 am as we came in a red eye flight. Never happened in NYC other 5 star hotels. Only advice I have to have a coffee maker and water on each room.
Aufenthalt von 4 Nächten im April 2024
Antwort von General Manager am 20. Apr. 2024
Greetings Subir,Thank you for taking the time to recognize Soad's remarkable service at Park Lane Hotel New York. It's great to hear that her efforts put a positive beginning on your experience with us. We appreciate your suggestion regarding in-room coffee makers and water availability, and rest assured, your feedback will be discussed with our team to assess its possible implementation.We hope to welcome you back in the not-so-distant future to provide a familiar experience of 5-star hospitality.Warm RegardsRobert Macneil

8/10 – Gut

Esra

Mit der Familie gereist
Gut: Personal & Service, Ausstattung und Zustand der Unterkunft
Nice view, don’t like carpets in the room floor
Aufenthalt von 7 Nächten im April 2024
Antwort von General Manager am 19. Apr. 2024
Greetings Esra,Thank you for sharing your feedback. We're delighted to know you appreciated the outstanding view from your room at Park Lane Hotel New York. We understand your preference regarding the flooring in the rooms and want to assure you it's part of our continuous efforts to offer a comfortable stay. We hope to have the opportunity to welcome you back soon.Warm RegardsRobert Macneil

10/10 – Hervorragend

Brooke

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
The property and staff were amazing.
Aufenthalt von 2 Nächten im April 2024
Antwort von General Manager am 20. Apr. 2024
Greetings Brooke,We truly appreciate your lovely feedback. It's delightful to read that you had an amazing time at Park Lane Hotel New York. Our team members aim to provide a memorable experience, and your comment is a testament to their efforts. We're looking forward to welcoming you back soon.Warm RegardsRobert Macneil

10/10 – Hervorragend

Ken

Aufenthalt von 3 Nächten im April 2024
Antwort von General Manager am 8. Mai 2024
Greetings Ken,We are thrilled to learn about your top-rated experience at the Park Lane Hotel New York. It's always rewarding to know we've met and exceeded our guest's expectations. We hope to have the pleasure of welcoming you back soon!Warm RegardsRobert Macneil

6/10 – Okay

Joy

Mit der Familie und kleinen Kindern gereist, Mit der Familie gereist
Verbesserungswürdig: Ausstattung
Great proximity to Central Park. Walkable to other areas of interest. Air conditioning didn’t work and wasn’t fixed during our stay.
Aufenthalt von 3 Nächten im April 2024
Antwort von General Manager am 16. Apr. 2024
Greetings Joy,Thank you for sharing feedback. It's good to know you appreciated our prime location near Central Park. On a different note, we read about your experience with the air conditioning. We apologise for any discomfort experienced and appreciate your patience during this time. We assure you that such instances are important to us and we've addressed them promptly. We hope to have the opportunity to welcome you back for a seamless stay in the future.Warm RegardsRobert Macneil

10/10 – Hervorragend

Chelsie

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 1 Nacht im April 2024
Antwort von General Manager am 16. Apr. 2024
Greetings, Chelsie!We're thrilled to know you had a wonderful stay at the Park Lane Hotel New York, even in the absence of specific feedback. Your high rating speaks volumes to us, and we genuinely appreciate it. We aim to continue providing such satisfactory experiences and can't wait to welcome you back soon.Warm RegardsRobert Macneil

10/10 – Hervorragend

Jeremy

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Great location, great service. We will be staying here again.
Aufenthalt von 5 Nächten im März 2024
Antwort von General Manager am 9. Apr. 2024
Hello Jeremy,It's a delight to hear such positive feedback about Park Lane Hotel New York. The team is thrilled that the hotel's location and service met your expectations. We're eagerly looking forward to hosting you again for another great experience.Warm RegardsRobert Macneil

10/10 – Hervorragend

Rajika

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Great Rooms. Friendly staff. The water of only two per stay is rediculous. It is usually per day. Mail room was a little disorganized. I still love the property and would go back.
Aufenthalt von 6 Nächten im März 2024
Antwort von General Manager am 6. Apr. 2024
Greetings Rajika,Thank you for the kind words about Park Lane Hotel New York. We are delighted you enjoyed your stay and found our team members amiable. We also appreciate your feedback regarding the water allocation and mail room services. It helps us better understand areas where we might enhance our guest experience. We sincerely look forward to welcoming you back in the future!Warm RegardsRobert Macneil

8/10 – Gut

Maria

Aufenthalt von 1 Nacht im März 2024
Antwort von General Manager am 24. Apr. 2024
Greetings Maria,It's great to see your positive rating of Park Lane Hotel New York. We are thrilled to know that your stay with us met your expectations. We value your feedback and look forward to welcoming you on your next visit to our hotel.Warm RegardsRobert Macneil

2/10 – Ungenügend

Mersedeh

Verbesserungswürdig: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Aufenthalt von 3 Nächten im März 2024
Antwort von General Manager am 23. Apr. 2024
Greetings Mersedeh,We're sorry to hear about your visit. We take guest feedback very seriously and if there were any specific aspects of your stay that were dissatisfactory, your insight would be invaluable. We encourage you to reach out to us directly, as we're eager to make things right.Warm RegardsRobert Macneil