Victoria,Thank you for your honest feedback on your recent stay at our hotel. We are always open to suggestions since it is the only way to improve our service. We have shared your comment with the department head, and we appreciate you sharing your thoughts and opinions on this matter. Our primary focus is the satisfaction of our esteemed guests. We hope this incident will not discourage you from exploring the authenticity of Motto.

Dear Christian,Thank you for such great feedback. We look forward to the opportunity to host you once again. Team Motto Times Square

Dear Luise,Thanks for staying with us. We appreciate your feedback!

Hello Heino!Thank you for your feedback and shared experience with us!We hope to see you again soon!

Philip,Thank you for such great feedback. We look forward to the opportunity to host you once again.

Greetings, Thank you for taking the time to review this hotel.Here at the Motto by Hilton Times Square, we thrive off of making sure all of our guests are extremely satisfied and are saddened we did not meet your expectations. We will be taking all your comments into consideration as we continuously work toward enhancing the guest experience.

Christa,Thank you for such great feedback. We look forward to the opportunity to host you once again.

Hello jacek!Thank you for sharing your feedback! Happy Holidays

Abigail,hank you for your honest feedback on your recent stay at our hotel. We are always open to suggestions since it is the only way to improve our service. We have shared your comment with the department head, and we appreciate you sharing your thoughts and opinions on this matter. Our primary focus is the satisfaction of our esteemed guests. We hope this incident will not discourage you from exploring the authenticity of Motto.

Omkar,Thank you for taking the time to share your feedback on your experience with us. We are disappointed to hear that the service offered was not up to our standard. We have shared your comment with the department head, and we appreciate you sharing your thoughts and opinions on this matter. Our primary focus is the satisfaction of our esteemed guests. We hope this incident will not discourage you from exploring the authenticity of Motto.

Thank you for such great feedback. We look forward to the opportunity to host you once again.Team Motto Times Square

Thank you for your honest feedback on your recent stay at our hotel. We are always open to suggestions since it is the only way to improve our service. We have shared your comment with the department head, and we appreciate you sharing your thoughts and opinions on this matter. Our primary focus is the satisfaction of our esteemed guests. We hope this incident will not discourage you from exploring the authenticity of Motto.Team Motto Times Square

Jose,Thank you for such great feedback. We look forward to the opportunity to host you once again.

Sheldon,Thank you for such great feedback. We look forward to the opportunity to host you once again.

Antonio,Thank you for such great feedback. We look forward to the opportunity to host you once again.

We thank you for staying with us and for taking time to give us your feedback. Our team will address the blinds and pass you experience with the parking on to our garage partners. We hope to see you again soon!

Our team is gratified to know that we were able to help you have a great visit, and see many of the attractions you wanted to see while you were staying with us! There's always something new to see in NYC and we look forward to being a part of your next Big Apple experience.

We are glad to know that you enjoyed the location of the hotel. We are sorry to hear that the mattress was not to your liking but we do hope you will stay with us again!

We thank you for taking the time to give us a positive rating and hope to welcome you back to NYC soon!

Dear Santiago,Thank you for such great feedback. We look forward to the opportunity to host you once again.Team Motto Times Square

Thank you so much for your positive review, and for letting us know about the HVAC in your room. Our Engineer will adjust the settings on that unit to resolve that, and check the black out shade in the room. We are so happy that you enjoyed the great location of the hotel, and the water bottles. We look forward to your next visit!

Dear Suzan,Thank you for such great feedback. We look forward to the opportunity to host you once again. Team Motto Times Square

We thank you for being our guest, and for the great review. We will let the bar at The Alderman know you enjoyed the experience!

Dear Sonia, Thank you for such great feedback. We look forward to the opportunity to host you once again. Team Motto Times Square

We are so honored you chose to stay with us, and look forward to seeing you on your next overnight in NYC!

Michael,Thank you for such great feedback. We look forward to the opportunity to host you once again.Team Motto Times Square

Andrea,Thank you for such great feedback. We look forward to the opportunity to host you once again.

Thanks for staying with us. We appreciate your feedback!

Dear, Athena!Thank you for such an EXCELLENT review!

Dear, Jason!Thank you for your feedback and sharing your experience with us. We took your room concern to our management and wanted to ensure that your concerns were heard. Please let us know when your back in town, we have plenty of room types to accommodate in size!

Thomas,Thank you for your honest feedback on your recent stay at our hotel. We are always open to suggestions since it is the only way to improve our service. We have shared your comment with the department head, and we appreciate you sharing your thoughts and opinions on this matter. Our primary focus is the satisfaction of our esteemed guests. We hope this incident will not discourage you from exploring the authenticity of Motto.

Narendran,Thank you for such great feedback. We look forward to the opportunity to host you once again.

Hello Miles!Thank you for such an EXCELLENT review!

Nigel,Thank you for your honest feedback on your recent stay at our hotel. We are always open to suggestions since it is the only way to improve our service. We have shared your comment with the department head, and we appreciate you sharing your thoughts and opinions on this matter. Our primary focus is the satisfaction of our esteemed guests. We hope this incident will not discourage you from exploring the authenticity of Motto.

Hello Caroline!Thank you for such an EXCELLENT review!

Thank you for letting us know of your experience, and speaking to our Assistant General Manager to give us a chance to address this properly. We want all of our guests to feel comfortable and welcome at our hotel, and take it very seriously if they don't. Our team is undergoing additional diversity and inclusivity training as provided by Hilton to build awareness. We do our best to be as transparent as possible about our Destination Fee, sending each guest an email when they book their reservation and one the day prior to arrival with information about it. We appreciate your feedback and are adding information in rooms to make it clearer and easier to understand.We thank you for giving us an opportunity to address your concerns, and to make sure our team is consistently delivering the best experience possible to all of our guests.

Hello Benjamin!Thank you for such an EXCELLENT review!

Antonio,Thank you for your honest feedback on your recent stay at our hotel. We are always open to suggestions since it is the only way to improve our service. We have shared your comment with the department head, and we appreciate you sharing your thoughts and opinions on this matter. Our primary focus is the satisfaction of our esteemed guests. We hope this incident will not discourage you from exploring the authenticity of Motto.

Sian,Thank you for your positive feedback about our team and your recent stay at our hotel. I can assure you that we will be sure to pass along your message to our team. It's important to us that they know the positive impact their service had on your overall stay. It fills us with pride and motivates us to continue delivering exceptional service to our valued guests. We look forward to the opportunity to host you again at our hotel and share the true essence of Motto with you shortly.

Hello Alina!Thank you for such an EXCELLENT review!

Ryutaro,Thank you for such great feedback. We look forward to the opportunity to host you once again.

Diana,Thank you for your feedback. We look forward to the opportunity to host you once again.

Hello George!Thank you for such an EXCELLENT review!

Hello, JoannaThank you for your feedback and sharing your experience with us. We hope to see you again soon

Hello there, Delphine!Thank you for such an EXCELLENT review and feedback! We hope to see you again soon