Blick auf die Stadt

Bewertungen von Mondrian Park Avenue

4.5 out of 5
Mondrian Park Avenue
444 Park Ave S, New York, NY

Bewertungen

7,4

Gut

409 von insgesamt 1003 Gästebewertungen haben eine Bewertung von 10 - Hervorragend" "
183 von insgesamt 1003 Gästebewertungen haben eine Bewertung von 8 - Gut" "
174 von insgesamt 1003 Gästebewertungen haben eine Bewertung von 6 - Okay" "
117 von insgesamt 1003 Gästebewertungen haben eine Bewertung von 4 - Schlecht" "
120 von insgesamt 1003 Gästebewertungen haben eine Bewertung von 2 - Ungenügend" "

8,0/10

Sauberkeit

7,8/10

Personal & Service

6,6/10

Ausstattung

7,4/10

Zustand der Unterkunft

7,2/10

Umweltfreundlichkeit

Bewertungen

8/10 – Gut

Michael

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Gute Lage, freundliches Personal, coole Dachterrasse.
Aufenthalt von 7 Nächten im Mai 2024
Antwort von Customer Service am 12. Mai 2024
Michael, vielen Dank, dass Sie sich für das Mondrian New York Park Avenue entschieden haben und uns Ihre angenehme Erfahrung mitgeteilt haben. Wir freuen uns, dass unsere erstklassige Lage, unsere freundlichen Kollegen und unsere bezaubernde Dachterrasse Ihren Aufenthalt noch angenehmer gemacht haben. Wir möchten unseren Gästen auch bei zukünftigen Aufenthalten ein hervorragendes Erlebnis bieten.

8/10 – Gut

Markus

Mit einer Gruppe gereist
Gut: Sauberkeit, Personal & Service und Komfort des Zimmers
Aufenthalt von 6 Nächten im Oktober 2023
Antwort von Mondrian Team am 26. Okt. 2023
Hi Markus,Thank you for taking the time to leave this positive review! We are thrilled to know you enjoyed your stay with us, and we hope to see you again!

8/10 – Gut

Valentin

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
the hotel was good. the breakfast unfortunately without variety and very little choice
Aufenthalt von 7 Nächten im August 2023
Antwort von Mondrian Team am 22. Aug. 2023
Hi Valentin,Thank you for taking the time to leave this review! We are so thrilled to hear you enjoyed your stay with us! Your feedback about the breakfast will be passed along to see if we can improve it.

4/10 – Schlecht

Uresa

Geschäftlich gereist, Mit der Familie gereist
Gut: Personal & Service
Verbesserungswürdig: Zustand der Unterkunft
The appartment didnt smell good, and wasnt that nice as expected. The staff was great. Please be aware our room wasnt cleaned everday as it was written. No new towels, or blanket sheets. Should be better as it was described online
Aufenthalt von 3 Nächten im Juli 2023
Antwort von Mondrian Team am 18. Juli 2023
Hello Uresa, Thank you for taking the time to write this review. We are delighted to see you enjoyed your experience with our staff. We extend our apologies for any inconvenience you may have had. We hope to have you back with us in the future.

6/10 – Okay

Ryoko

Geschäftlich gereist
The location is very convenient but nothing special about the hotel. The room doesn't look like the ones from the expedia...it's clean. I guess this is what it cost in NY right now..
Aufenthalt von 2 Nächten im Mai 2024
Antwort von Customer Service am 23. Mai 2024
Ryoko, thank you for sharing your thoughts. It's great to hear you found the location convenient. Our goal is to provide a memorable stay, and we will continue to work on enhancing our offerings. We hope to have the opportunity to serve you again in the future.

6/10 – Okay

Sarah

Gut: Sauberkeit und Personal & Service
Verbesserungswürdig: Ausstattung
Great location. Safe - a bit tired in the inside.
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Customer Service am 20. Mai 2024
Sarah, thank you for highlighting our great location and the sense of safety you experienced. We appreciate your feedback regarding the condition inside and will take it into consideration. We hope to have the opportunity to welcome you back in the future.

6/10 – Okay

Avihai, newton

Mit dem Partner gereist
Gut: Personal & Service und Ausstattung
Not enough hot water in the shower (it was slightly warm); not enough options for breakfast (mostly gluten); very small room.
Aufenthalt von 2 Nächten im Mai 2024
Antwort von Customer Service am 20. Mai 2024
Avihai, thank you for sharing your thoughts about your recent stay. We appreciate your feedback and will take your comments into consideration. Our team is always striving to enhance the guest experience, and suggestions like yours are valuable. We hope to have the opportunity to provide you with a more satisfying stay in the future.

10/10 – Hervorragend

Hyunyoung

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 4 Nächten im Mai 2024
Antwort von Customer Service am 10. Mai 2024
Hyunyoung, thank you for your great rating on Expedia! We're pleased your stay at Mondrian New York Park Avenue was satisfactory. Your feedback encourages us to deliver even better experiences. We can't wait to welcome you back for another memorable stay.

10/10 – Hervorragend

Sabrina

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 2 Nächten im April 2024
Antwort von Customer Service am 1. Mai 2024
Thanks for the amazing rating, Sabrina!We care deeply about the happiness and satisfaction of our guests. We can't wait to see you again soon for another outstanding experience at Mondrian New York Park Avenue!

10/10 – Hervorragend

Allison Hays

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Staff was just amazing and so helpful!
Aufenthalt von 2 Nächten im April 2024
Antwort von Customer Service am 4. Mai 2024
Allison Hays, it's delightful to know you found our team members at Mondrian New York Park Avenue to be amazing and helpful. We strive for excellent service at all times and it's rewarding to hear that we made a positive impact on your stay. We hope to welcome you back in the future!

10/10 – Hervorragend

Jean-Christophe

Mit der Familie gereist
Gut: Ausstattung
Très bel hôtel et chambre agréable. Les lits sont un peu petit pour dormir à deux dans le même lit. Le petit déjeuner est copieux si vous n arrivez pas trop tard.
Aufenthalt von 4 Nächten im April 2024
Antwort von Customer Service am 29. Apr. 2024
Jean-Christophe, c'est merveilleux de savoir que vous avez trouvé le Mondrian New York Park Avenue et votre chambre charmants. Nous comprenons que vous auriez préféré des lits plus grands et nous apprécions vos commentaires. Concernant le petit-déjeuner, nous sommes heureux que vous l'ayez trouvé généreux. Nous sommes toujours désireux de garantir à nos clients un bon début de journée. Nous sommes impatients de vous accueillir à nouveau pour une autre expérience positive.

6/10 – Okay

Jeffrey, New York

Verbesserungswürdig: Sauberkeit
I’ve stayed a few times and I am always on a Lowe floor facing a brick wall. it’s New York I get it but they don’t even care I’ve stayed more than once for a slightly better room? Then I found hair and dust in the bathroom, didn’t bother telling anyone because figured they knew they gave me a bad room.
Aufenthalt von 1 Nacht im April 2024
Antwort von Customer Service am 27. Apr. 2024
Jeffrey, thank you for sharing your thoughts. It appears you've had a mixed experience with room allocation. We want to assure you that all our guests are valued, whether they visit once or several times. Our team is dedicated to offering nothing but the best, so your feedback about the cleanliness of your room is taken seriously and will be attended to promptly. We are always eager to receive your requests or concerns during your stay - we are here to help enhance your experience. Thanks for choosing us, and we hope you'll provide us with another chance in the future.

10/10 – Hervorragend

jeffrey

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
The balcony was giving a really nice view of the city. The room had a great bed with a nice bathroom
Aufenthalt von 1 Nacht im April 2024
Antwort von Customer Service am 17. Apr. 2024
Jeffrey, thank you so much for sharing your fantastic experience at the Mondrian New York Park Avenue. We're delighted to know you enjoyed the superb vista from your balcony, along with the comfortable bed and well-appointed bathroom in your room. We can't wait to serve you more unforgettable experiences in the near future.

10/10 – Hervorragend

Yekaterina

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
terrace
Aufenthalt von 2 Nächten im April 2024
Antwort von Customer Service am 17. Apr. 2024
Yekaterina, thank you for sharing your experience at the Mondrian New York Park Avenue. We're delighted you enjoyed the terrace and we hope to have the pleasure of welcoming you back soon for another memorable stay.

8/10 – Gut

Donna

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Convenient, clean and affordable option for a city stay
Aufenthalt von 1 Nacht im April 2024
Antwort von Customer Service am 14. Apr. 2024
Donna, thank you for your review. At Mondrian New York Park Avenue, we are delighted to know you found our location convenient and appreciated our cleanliness standards, all at an affordable rate. We welcome the opportunity for your return, to serve you once again in the heart of the city.

8/10 – Gut

Cheryl Ann

Aufenthalt von 2 Nächten im April 2024
Antwort von Customer Service am 29. Apr. 2024
Cheryl Ann, thank you for taking the time to rate your stay at Mondrian New York Park Avenue. It's great to see you enjoyed your time with us. We hope to have the privilege of welcoming you back again in the future.

2/10 – Ungenügend

Jimmy

Mit einer Gruppe gereist, Mit der Familie gereist
Verbesserungswürdig: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Please be aware thatches property has NO services right now! NO restaurant, NO bar, NO rooftop lounge, NO room service, NO doorman. Everything is closed. AND YOU WILL PAY A RESORT FEE!!! Such a disappointment as that is not disclosed.
Aufenthalt von 3 Nächten im April 2024
Antwort von Customer Service am 9. Apr. 2024
Jimmy, it's unfortunate to hear about your recent experience. While it is true that some of our amenities are temporarily unavailable, we regret any misunderstanding regarding the disclosures. We're constantly revisiting our communications to ensure guests are properly informed. Your feedback is valuable in helping us improve. Thank you.

4/10 – Schlecht

Jonathan

Gut: Sauberkeit, Ausstattung und Zustand der Unterkunft
Verbesserungswürdig: Personal & Service
The young front desk guy with the glasses and the Afro wasn’t the nicest and was very dismissive. It kind of ruined my entire experience. Especially after a long flight. First impression is last impression. It was very uncomfortable check in and rude.
Antwort von Customer Service am 7. Apr. 2024
Jonathan, we regret to hear that your initial experience was anything less than satisfactory. We prioritize creating a welcoming and efficient check-in process for our guests, and it's disappointing you did not receive this impression. Your feedback regarding the reception interaction has been noted and we assure you measures will be taken to improve this aspect. We hope you would give us another chance to redefine your experience with us.

10/10 – Hervorragend

Kassiana

Gut: Sauberkeit und Personal & Service
Amazing customer service . Allen made my stay exceptional.
Aufenthalt von 3 Nächten im März 2024
Antwort von Customer Service am 28. März 2024
Kassiana, we're thrilled to hear about your positive stay at Mondrian New York Park Avenue. Allen will be pleased to know he made your experience exceptional. We uphold a high standard of service and we're glad we met this during your stay. Can't wait to host you again in the future.

10/10 – Hervorragend

Vicken

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Good location good place
Aufenthalt von 3 Nächten im März 2024
Antwort von Customer Service am 26. März 2024
Vicken, thank you for sharing your experience at the Mondrian New York Park Avenue. We're pleased to know you appreciated our strategic location and enjoyed our property. We hope to have the opportunity to host you again soon.

10/10 – Hervorragend

Tianna

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Verbesserungswürdig: Ausstattung
Never have had a problem here. Staff is extremely nice and attentive and it's a great location with clean rooms and the balcony rooms have a great view
Aufenthalt von 5 Nächten im März 2024
Antwort von Customer Service am 24. März 2024
Tianna, thank you for your fantastic remarks regarding your stay at Mondrian New York Park Avenue. It's rewarding to hear you found our team members to be exceptionally kind and diligent and that our wonderful position met your needs. We're also thrilled you enjoyed your tidy room and the splendid sight from your balcony room. We look forward to welcoming you again in the future.

10/10 – Hervorragend

Daniela

Geschäftlich gereist, Mit einer Gruppe gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Muy buen servicio
Aufenthalt von 4 Nächten im März 2024
Antwort von Customer Service am 23. März 2024
Daniela, gracias por tus palabras positivas sobre Mondrian New York Park Avenue. Estamos encantados de que haya apreciado nuestro dedicado servicio. ¡Esperamos darle la bienvenida nuevamente en el futuro!

10/10 – Hervorragend

Krystle

Aufenthalt von 1 Nacht im März 2024
Antwort von Customer Service am 8. Apr. 2024
Thank you for the fantastic rating, Krystle!We strive to make all of our guests feel welcome and relaxed during their time at Mondrian New York Park Avenue! We can't wait to see you again soon.

10/10 – Hervorragend

sofia

Aufenthalt von 3 Nächten im März 2024
Antwort von Customer Service am 8. Apr. 2024
Sofia, it's fantastic to hear that you had a positive experience at Mondrian New York Park Avenue. We hope to see you again in the near future for another wonderful stay.

10/10 – Hervorragend

Dulcie

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Staff was friendly. Wish the rooftop bar was open.
Aufenthalt von 2 Nächten im März 2024
Antwort von Customer Service am 18. März 2024
Dulcie, thank you for choosing Mondrian New York Park Avenue. We appreciate your feedback on our friendly team members. We also understand your wish and look forward to a time when the rooftop bar can safely reopen for our valued guests like yourself. We hope to welcome you back soon.

10/10 – Hervorragend

Alexandra

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Would recommend this property for professionals or couples traveling to NYC. Maybe not the best option for families because the room we stayed in was small, but that’s typical for hotels near Korea town. A lot of great restaurants and a block away from the nearest subway. Overall would highly recommend it was clean and the staff was helpful and friendly!
Aufenthalt von 4 Nächten im März 2024
Antwort von Customer Service am 18. März 2024
Alexandra, it's wonderful to hear your recommendation of Mondrian New York Park Avenue for professionals or couples visiting NYC. Ensuring our lodgings are of the highest standard and our team members are attentive is important to us. Your recommendations for dining and travel reflect the great location of our hotel. We trust your next visit will be as enjoyable. Thank you for recommending us.

10/10 – Hervorragend

Jennifer, Dallas

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Great stay!
Aufenthalt von 2 Nächten im März 2024
Antwort von Customer Service am 17. März 2024
Jennifer, it's wonderful to hear you enjoyed your time at Mondrian New York Park Avenue. Your succinct review means a lot, and the team members are delighted to hear you had a great stay. We look forward to welcoming you back in the future.

6/10 – Okay

Sarah J

Aufenthalt von 1 Nacht im März 2024
Antwort von Customer Service am 17. März 2024
We appreciate the feedback, Sarah.We're disappointed your time with us was anything less than perfect. We look forward to sharing a more positive experience with you soon.

10/10 – Hervorragend

Jessica

Mit einer Gruppe gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
This is a wonderful place to stay. We had exceptional service. Anything we needed the staff was very accommodating. Thanks Allen and team for making us feel welcome!
Aufenthalt von 5 Nächten im März 2024
Antwort von Customer Service am 15. März 2024
Jessica, we appreciate your warm review about your stay at the Mondrian New York Park Avenue. We're thrilled that the service you received was exceptional and that our team members were accommodating. A special thanks goes to Allen for his contribution as well. We strive to continue creating welcoming experiences for our guests!

10/10 – Hervorragend

Joshua

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Beautiful hotel at a central location on Park Avenue. Front desk was very helpful.
Aufenthalt von 5 Nächten im März 2024
Antwort von Customer Service am 7. März 2024
Joshua, your commendations are greatly appreciated. We're pleased to hear that the Mondrian New York Park Avenue's location worked out well for you and that you found our front desk team members to be of assistance. We eagerly await your next visit.

10/10 – Hervorragend

Jennifer

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Very clean and quiet building! Quaint and in good location
Aufenthalt von 1 Nacht im Februar 2024
Antwort von Customer Service am 3. März 2024
Jennifer, thank you for sharing your experience at Mondrian New York Park Avenue. We're delighted to hear that you enjoyed our peaceful ambiance and prime location. We strive to ensure our facility is spotlessly clean for each and every guest. We're thrilled this did not escape your notice. We eagerly anticipate your next visit.

10/10 – Hervorragend

Dermot, Chester Township

Aufenthalt von 1 Nacht im Februar 2024
Antwort von Customer Service am 28. Feb. 2024
Thank you for the 5/5 rating, Dermot!It's excellent you enjoyed your time at Mondrian New York Park Avenue so much and that we could exceed your expectations. That's what we like to see! We can't wait to share another fantastic experience with you soon.

10/10 – Hervorragend

Marcos

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
.
Aufenthalt von 3 Nächten im Februar 2024
Antwort von Customer Service am 27. Feb. 2024
Marcos, it's delightful to know you enjoyed your visit to Mondrian New York Park Avenue. Thank you for the perfect rating! We're eager to serve you exceptional experiences during future visits.

10/10 – Hervorragend

Luis

Aufenthalt von 1 Nacht im Februar 2024
Antwort von Customer Service am 26. Feb. 2024
Thanks for the perfect rating, Luis!We aim to please and your praise lets us know we're doing our job! We look forward to sharing another amazing experience with you soon at Mondrian New York Park Avenue.Have a wonderful day!

10/10 – Hervorragend

Suzanne

Aufenthalt von 1 Nacht im Februar 2024
Antwort von Customer Service am 22. März 2024
Thanks for the outstanding rating, Suzanne!We're delighted your time at Mondrian New York Park Avenue was so amazing! We strive for excellence. We look forward to hosting you again soon so we can share another fantastic experience with you.

8/10 – Gut

Dragana

Gut: Sauberkeit, Personal & Service und Komfort des Zimmers
Vistelse i NY
Hotellet är beläget på en bra plats för att kunna ta sig runt gåendes. Hotellet är definitivt inget lyxhotell så som det står på Hotels. Handdukarna var inte av någon särskild kvalitet, handfatet var sönder på två ställen. Duschdörren fick de justera två gånger för den gick inte att öppna lätt. Samma frukost alla dagar i veckan. Te, kaffe, apelsinjuice eller vatten. Olika fruktyoghurtar, en sorts müssli, russin och choklad ”bitar”. Bagels 2 sorter, bröd att rosta 2 sorter, croissant och chokladcroissants, två typer av foccacia. Två sorters äpplen, bananer och apelsiner. Kalla kokta ägg. Rummet var ok storlek. Dåligt med förvaring till kläder. Vi hyrde bil en dag och frågade om vi använda hotellets parkering på kvällen till dagen efter en lång morgonen, sammanlagt 12 h. För det skulle de ha strax över 90 dollar. Sammanfattning: Bra läge, jättebra service, sådär frukost, och definitivt inget lyxhotell.
Aufenthalt von 6 Nächten im Februar 2024
Antwort von Customer Service am 22. Feb. 2024
Dragana, tack för att du delar med dig av dina erfarenheter efter din vistelse. Det är glädjande att höra att läget för Mondrian New York Park Avenue passade dina utforskningsbehov, och dina komplimanger om vår tjänst är mycket uppskattade. Vi beklagar om vissa aspekter inte helt uppfyllde dina förväntningar, såsom frukostvariationen och bekvämligheterna på rummet. Vi värdesätter också din feedback om parkeringsavgiften och kommer definitivt att granska detta internt. Sammantaget är det verkligen uppmuntrande att veta att din sammanfattning återspeglar positiva känslor, och vi ser fram emot att säkerställa att din nästa vistelse överträffar dina tidigare erfarenheter.

2/10 – Ungenügend

Verifizierter Reisender

Verbesserungswürdig: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Not good, avoid
Not on par with other Mondrian hotels. This is a 1-2 star establishment. Breakfast served on paper plates. No lobby, no safe in room, no proper restaurant.
Aufenthalt von 5 Nächten im Februar 2024
Antwort von Customer Service am 21. Feb. 2024
We regret that your expectations weren't met during your recent stay. Our intention is to provide quality accomodation and amenities, however it seems we fell short in your case. Please know that we are considering options for enhancing our services and offerings. Thank you for your feedback, as it helps us improve.

4/10 – Schlecht

Levon

Verbesserungswürdig: Sauberkeit, Ausstattung und Zustand der Unterkunft
Needs a major facelift.
Aufenthalt von 5 Nächten im Februar 2024
Antwort von Customer Service am 19. Feb. 2024
Levon, it's disappointing to hear your stay fell short of expectations due to the aesthetic aspects of the property. It's our desire to provide a pleasing atmosphere for all guests and we appreciate your perspective and have noted this feedback for further evaluation. We hope you consider us for future visits so we may have an opportunity to provide a better experience.

10/10 – Hervorragend

Shanikwa

Aufenthalt von 2 Nächten im Februar 2024
Antwort von Customer Service am 16. Feb. 2024
Shanikwa, it's fantastic to see your outstanding rating for the Mondrian New York Park Avenue. We're delighted that your stay was a memorable one. Our team thrives on this kind of feedback and we're eager to welcome you back soon.

4/10 – Schlecht

Jean-Paul

Aufenthalt von 2 Nächten im Februar 2024
Antwort von Customer Service am 16. Feb. 2024
Jean-Paul, it seems like your recent stay didn't meet your expectations. We would like to hear more about your experience, as your feedback is valuable in helping us improve. We hope for an opportunity to provide you with a superior stay in the future.

10/10 – Hervorragend

Jean-Paul

Aufenthalt von 3 Nächten im Februar 2024
Antwort von Mondrian Team am 13. Feb. 2024
Hi Jean-Paul,Thank you for leaving this perfect review! We are so thrilled to hear you enjoyed your stay with us, and we hope to see you again soon!

10/10 – Hervorragend

Emmanuel

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Bel hôtel, bien situé et le personnel très agréable. La chambre était très confortable et très propre. Bien que j’ai pu lire le contraire, le petit déjeuner était copieux et très bon. Bonne adresse
Aufenthalt von 3 Nächten im Februar 2024
Antwort von Customer Service am 18. Feb. 2024
Emmanuel, c'est merveilleux d'apprendre que vous avez passé un si bon séjour à Mondrian New York Park Avenue. Nous sommes ravis de connaître notre emplacement, nos membres d'équipe agréables et nos chambres confortables et propres qui ont tous contribué à votre plaisir. De plus, il est réconfortant de savoir que vous avez apprécié nos offres de petit-déjeuner. Voilà une excellente nouvelle ! Nous sommes impatients de vous accueillir bientôt pour une autre expérience satisfaisante.

6/10 – Okay

Todd

Mit dem Partner gereist
Gut: Sauberkeit und Personal & Service
Verbesserungswürdig: Ausstattung und Zustand der Unterkunft
The property is a good basic business hotel at a good price. At the time of our stay there was not a full restaurant, bar, access to the lounge, mini bars, or any laundry options etc. They offer a few basic breakfast items in the morning in what was the restaurant but the selection is very limited and wasn’t used. There is a daily resort fee which I have no idea what it is for as the hotel offers no amenities or even a lounge space. The hotel also charges 100.00 a day for incidentals which the hotel has absolutely no incidentals of any kind that can be charged to the room. The staff was very friendly just I must say but all of the required charges and holds for services and amenities that do not exist is very odd.
Antwort von Customer Service am 12. Feb. 2024
Todd, it's clear that your stay wasn't quite what you'd anticipated. We value your feedback regarding the limited amenities and the daily resort fee. Rest assured, we are working towards enhancing our offerings to ensure a more fulfilling experience. We're pleased to note that our team members were able to provide friendly service amid these matters. We would appreciate the opportunity to serve you again in the hopes of exceeding your expectations next time.

6/10 – Okay

Yanina

Geschäftlich gereist, Mit einer Gruppe gereist
Gut: Sauberkeit
If you’re looking for a place with room service this place isn’t it. If you’re looking for a space with robes in the room, this place isn’t it. If you’re looking for the staff to help place your bags in the room upon arrival or pick them up upon checking out, this place again… is not it. I also switched from a king deluxe with balcony to a double beds room due to a friend joining in the reservation and I was told that even though the balcony was being removed that I was getting a seating area… the seating area was the walk space from bed to closet, now had a chair planted in the middle with a circular table… therefore, you lost the three steps you would have from bed to closet wall. That isn’t a seating area to me but rather taking up a space. Oh, and there’s no snacks just waters in the mini fridge It’s clean, convenient location. That’s about it.
Aufenthalt von 4 Nächten im Februar 2024
Antwort von Customer Service am 11. Feb. 2024
Yanina, thank you for sharing your feedback. We're glad to hear our location was advantageous for you and the cleanliness met your expectations. We do offer simple, streamlined amenities, and we apologize if they didn't precisely meet your needs. Understanding your concerns about the room layout, we continually strive for improvements. In future, please reach out to a team member for any assistance. We hope to have the opportunity to serve you better in the future.

4/10 – Schlecht

Brittany

Verbesserungswürdig: Zustand der Unterkunft
Aufenthalt von 1 Nacht im Dezember 2023
Antwort von Customer Service am 10. Feb. 2024
Brittany, it's concerning to see that your stay wasn't up to expectations. Without specifics of your experience, it's challenging to address your concerns directly. But please know we are committed to improving all aspects of our guests' experience. Your feedback is appreciated, and we welcome you to provide any additional details if you wish.

10/10 – Hervorragend

yannelis

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Best hotel so far excellent hospitality
Aufenthalt von 1 Nacht im Februar 2024
Antwort von Mondrian Team am 5. Feb. 2024
Hi Yannelis,Thank you for taking the time to leave this amazing review! We are so thrilled to hear you enjoyed your time with us, and we hope to see you again!

4/10 – Schlecht

Isabel

Verbesserungswürdig: Personal & Service
Aufenthalt von 1 Nacht im Januar 2024
Antwort von Mondrian Team am 6. Feb. 2024
Hi Isabel,Thank you for taking the time to leave this review. We are sad to see that you did not enjoy your stay with us, and we would love to hear more about where we could have improved. Please feel free to reach out to us directly to discuss your stay.

8/10 – Gut

Susan

Comfortable and low key.
Aufenthalt von 1 Nacht im Februar 2024
Antwort von Mondrian Team am 4. Feb. 2024
Thank you for your review! We are glad to see we could assist you in comfort during your stay here with us at the Mondrian. We appreciate the time taken to let us know a little about your stay and we hope to see you again soon!

10/10 – Hervorragend

randolph

Geschäftlich gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
All of the staff was great, highly recommend! Luis Marshall at front desk was especially great. Will definitely return.
Aufenthalt von 9 Nächten im Januar 2024
Antwort von Mondrian Team am 4. Feb. 2024
Thank you for your amazing review! Customer Service is one of our highest priority here at the Mondrian Park Avenue South so I am pleased to see we were able to help make your stay a great one. We hope to have you here again soon!

10/10 – Hervorragend

Shayan

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Really enjoyed my stay at Mondrian Park Avenue. The suite with the balcony was very clean, spacious and comfortable. Sarah at the front desk was very welcoming and accommodating! The free breakfast was also a plus! Will definitely stay here again.
Aufenthalt von 1 Nacht im Januar 2024
Antwort von Mondrian Park Ave Hotel am 30. Jan. 2024
Thank you for taking the time to write a review. We’re happy to hear that you enjoyed your stay, and we hope to see you again in the future.