2 Bars/Lounges, Bar auf der Dachterrasse

Bewertungen von Hyatt Herald Square New York

4 out of 5
Hyatt Herald Square New York
30 W 31st St, New York, NY

Bewertungen

8,4

Sehr gut

505 von insgesamt 1002 Gästebewertungen haben eine Bewertung von 10 - Hervorragend" "
302 von insgesamt 1002 Gästebewertungen haben eine Bewertung von 8 - Gut" "
98 von insgesamt 1002 Gästebewertungen haben eine Bewertung von 6 - Okay" "
50 von insgesamt 1002 Gästebewertungen haben eine Bewertung von 4 - Schlecht" "
47 von insgesamt 1002 Gästebewertungen haben eine Bewertung von 2 - Ungenügend" "

8,8/10

Sauberkeit

8,8/10

Personal & Service

8,0/10

Ausstattung

8,4/10

Zustand der Unterkunft

8,4/10

Umweltfreundlichkeit

Bewertungen

10/10 – Hervorragend

L

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 7 Nächten im April 2024
Antwort von Michael T. am 23. Apr. 2024
Thank you so much for choosing to stay at Hyatt Herald Square during your recent visit to New York. It was an absolute pleasure hosting you, and we hope you had a comfortable and enjoyable stay. We truly appreciate the care and respect you showed towards our property. Your positive experience is our top priority, and we’re thrilled that we could contribute to making your stay memorable. As you plan your future travels, we invite you to consider Hyatt Hearld Square once again. Whether it’s for business or leisure, we’d love to welcome you back to New York. Thank you once again for choosing us, and we look forward to hosting you in the future! Warm regards

8/10 – Gut

Stefan

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Sehr zentral, gute Subway Anbindung.
Aufenthalt von 3 Nächten im Februar 2024
Antwort von Michael T. am 17. März 2024
Thank you so much for choosing to stay at Hyatt Herald Square during your recent visit to New York. It was an absolute pleasure hosting you, and we hope you had a comfortable and enjoyable stay. We truly appreciate the care and respect you showed towards our property. Your positive experience is our top priority, and we’re thrilled that we could contribute to making your stay memorable. As you plan your future travels, we invite you to consider Hyatt Hearld Square once again. Whether it’s for business or leisure, we’d love to welcome you back to New York. Thank you once again for choosing us, and we look forward to hosting you in the future! Warm regards,

10/10 – Hervorragend

Sina

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Sehr freundliches Personal an Rezeption und Restaurant, gutes Housekeeping, tolle Lage mitten in Manhattan
Aufenthalt von 6 Nächten im Dezember 2023
Antwort von Hyatt Herald Square Team am 26. Jan. 2024
It is always exciting to know that we exceeded our guest's expectations; we are glad you enjoyed so much about your time with us. It was a pleasure hosting you and we look forward to seeing you again soon.

10/10 – Hervorragend

Reimar

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Nice room. Bathroom in top state. Rooftop terrace with great view.
Aufenthalt von 7 Nächten im August 2023
Antwort von Hyatt Herald Square team am 17. Nov. 2023
Thank you for choosing Hyatt Herald Square and for the kind review. We are so glad our location was perfect for your visit! Whether you are here to see attractions like the Empire State Building or Bryant Park, we are just a short walk from the best the Big Apple has to offer!

10/10 – Hervorragend

Sandra

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Ein tolles Hotel in Laufweite zum Times Square, zum Empire State und vielen anderen Sehenswürdigkeiten. Die Sicht auf das Empire State von der tollen Rooftop Bar aus ist der Hammer! Die Zimmer sind sauber, es gibt jeden Tag neue Coffee Pods für die Kaffeemaschine und zwei Flaschen Wasser. Die Zimmer werden jeden Tag gereinigt und die Handtücher werden gewechselt. Das Personal ist super nett und hilfsbereit. Wir sind froh, dass wir dieses Hotel gebucht haben und können es uneingeschränkt weiterempfehlen!
Antwort von Jahaira am 21. Juli 2023
Good morning, Sandra,First and foremost, thank you for choosing the Hyatt Herald Square for your previous visit to NYC! We are thrilled you enjoyed your stay and the hotel amenities, thank you so much for the raving review! We hope to welcome you back soon for another excellent experience.

10/10 – Hervorragend

Alexander

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Perfect affordable location close to Empire State Building, Times Square and Madison Square Garden/Penn Station. Clean rooms.
Aufenthalt von 7 Nächten im Mai 2023
Antwort von Jahaira am 10. Juni 2023
Thank you for taking the time to leave us a review! We are so glad you enjoyed your stay!

8/10 – Gut

Heike

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 6 Nächten im März 2023
Antwort von Hyatt Herald Square Team am 6. Apr. 2023
Thank you for you rating.!

6/10 – Okay

Dr. Lynn

Aufenthalt von 6 Nächten im April 2022
Antwort von Hyatt Herald Square Team am 3. Aug. 2022
Thank you for your rating.!

10/10 – Hervorragend

Christian, Sankt Johann im Saggautal

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Echt gutes Hotel mit guter Lager .. 5 Gehminuten entfernt ist eine UBahn …
Aufenthalt von 8 Nächten im April 2022
Antwort von Hyatt Herald Square Team am 6. Mai 2022
Christian, thank you for choosing Hyatt Herald Square New York and posting your review. We are delighted to know how much you enjoyed your stay with us. We always strive for excellence, so your feedback is especially nice to read. We value your business and hope to have the privilege of hosting you again.

8/10 – Gut

Verifizierter Reisender

Aufenthalt von 7 Nächten im Januar 2020
Antwort von Zaid Monsour am 2. Feb. 2020
Good Evening, Thank you for your feedback and we hope to host your next stay.

6/10 – Okay

Verifizierter Reisender

Mit der Familie gereist
Gut: Personal & Service
Gute Lage, aber schmutziges Umfeld. Personal bekam es nicht gebacken, dass wir 3 Personen waren und entsprechend mehr Handtücher sowie WC-Papier benötigten. Erhöhte Kartenabrechnung, wurde aber nach Rücksprache korrigiert.
Aufenthalt von 10 Nächten im November 2019
Antwort von Rafaela M, Guest Service Host am 8. Dez. 2019
We apologize you did not get replenished for 3 people throughout your stay. I wonder if you did approach the front desk with this request? We understand this neighborhood could definitely use a good wash, and hopefully if you return to us the environment will be improved upon!

10/10 – Hervorragend

Verifizierter Reisender

Gut: Personal & Service
Aufenthalt von 5 Nächten im Oktober 2019
Antwort von Zaid Monsour am 3. Nov. 2019
Good Morning, First and foremost I would to thank you for your recent stay at The Hyatt Herald Square. We hope to host your next stay.

6/10 – Okay

Verifizierter Reisender

Aufenthalt von 6 Nächten im August 2019
Antwort von zaid m am 1. Sept. 2019
Thank you for your feedback and we hope to host your next stay.

8/10 – Gut

Beate

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Tolle Lage mit Dachterrasse
Tolle Dachterrasse, gute Lage, man kann ruhig schlafen, nur der Fahrstuhl ist zu hören.
Aufenthalt von 3 Nächten im August 2019
Antwort von Zaid Monsour am 4. Okt. 2019
Good Evening, Thank you for your recent stay at the Hyatt Herald Square. We look forward on hosting your next stay.

8/10 – Gut

Beate

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Tolle dachterrasse , gute Lage
Alles top , dachterrasse ist super , direkter Blick auf das Empire! Nur im Zimmer hört man die Fahrstühle fahren ( Sehr laut) ,
Aufenthalt von 2 Nächten im August 2019
Antwort von Zaid Monsour am 4. Okt. 2019
Good Evening, Thank you for your recent stay at the Hyatt Herald Square. We look forward on hosting your next stay.

8/10 – Gut

Verifizierter Reisender

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Aufenthalt von 3 Nächten im Juni 2019
Antwort von Zaid Monsour am 14. Juni 2019
Good Evening, First and foremost I would like to thank you for your recent stay at the Hyatt Herald Square. We highly appreciate your feedback and look forward on hosting your next stay.

10/10 – Hervorragend

Verifizierter Reisender

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 4 Nächten im Mai 2019
Antwort von zaid monsour am 8. Juni 2019
Good Afternoon, Thank you for your recent stay at the Hyatt Herald Square. We highly appreciate your feedback and hope to see again soon.

8/10 – Gut

Verifizierter Reisender

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Superzentral in Midtown gelegen, fast alles in Laufweite. Wir bekamen ein Upgrade, das war sehr freundlich- wie überhaupt das ganze Team. Das Zimmer war dennoch sehr klein und hatte keinen Schrank - bei 4 Leuten nicht ganz so praktisch. Ging aber irgendwie ;) Sauber und zentral - Empfehlung!
Aufenthalt von 10 Nächten im Dezember 2018
Antwort von Zaid Monsour am 27. Feb. 2019
Guten Abend, Zunächst möchte ich mich bei Ihnen für Ihren letzten Aufenthalt im Hyatt Herald Square bedanken. Wir freuen uns sehr über Ihr Feedback und werden es mit dem Rest meines Teams teilen.

8/10 – Gut

Verifizierter Reisender

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Die Lage des Hotels ist perfekt.... besser könnte es nicht sein... mitten drin.
Aufenthalt von 5 Nächten im Dezember 2018
Antwort von Zaid M am 26. Jan. 2019
Good Morning, Thank you for staying at the Hyatt Herald Square!!

8/10 – Gut

Mona, Bayern

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Super schneller Check in! Sehr nettes personal, saubere moderne Zimmer etwas klein aber für New York top!
Aufenthalt von 3 Nächten im November 2018
Antwort von Zaid M am 26. Jan. 2019
Good Morning, Thank you for staying at the Hyatt Herald Square!!

10/10 – Hervorragend

Holly

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Very friendly staff at check in during second shift and for valet service. He was multi tasking and kept smiling through it. The breakfast experience was average in the hotel restaurant and we were expecting a little more being in NYC. The only issue with the hotel we noticed was a customer pointed out an issue with the elevator not working properly. The view of the Empire State Building at night time was stunning from our room and made my mother’s evening! We would definitely stay here again.
Aufenthalt von 1 Nacht im Mai 2024
Antwort von General Manager am 22. Mai 2024
Dear Holly, Thank you for being our guest at Hyatt Herald Square New York and for the feedback. It is lovely to read that we exceeded your expectations and that you particularly enjoyed our relaxing property, including the amazing views. However, we do want to apologize for the difficulties with the elevator. Thank you for your valuable feedback; we will address this properly. Also, we value your additional feedback regarding the breakfast and have taken a note it. We hope to welcome you back soon for another enjoyable visit.Warm regards,Aidan RoweGeneral Manager

10/10 – Hervorragend

Alicia

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 1 Nacht im Mai 2024
Antwort von General Manager am 20. Mai 2024
Dear Alicia, Thank you for being our guest. Our top priority is for you to have an enjoyable stay and from your high rating, we are pleased to have exceeded your expectations. It was a pleasure hosting you at Hyatt Herald Square New York, and we look forward to welcoming you again soon.Warm regards,Aidan RoweGeneral Manager

10/10 – Hervorragend

Arnaud

Aufenthalt von 2 Nächten im April 2024
Antwort von General Manager am 18. Mai 2024
Dear Arnaud, It was a pleasure having you as our guest at Hyatt Herald Square New York. We strive to deliver an exceptional experience to each of our guests in all areas of our hotel and your feedback tells us we are meeting our goals. Thank you for taking the time to share your perfect rating. We look forward to hosting you again soon.Warm regards,Aidan RoweGeneral Manager

6/10 – Okay

Abby

Mit dem Partner gereist
Gut: Personal & Service
Verbesserungswürdig: Ausstattung
Tiny room, no frills room, bed very low to ground, not super clean. Good location and walkable within 5 min to subway.
Aufenthalt von 2 Nächten im Mai 2024
Antwort von Aidan Rowe General Manager am 15. Mai 2024
Dear Abby, Thank you for rating your recent stay with us and for sharing details about your visit. We seek to provide an exceptional experience for each guest; therefore, we regret that your room did not meet your expectations. We apologize for any inconvenience you experienced, and we appreciate you bringing these observations to our attention. We will share your comments with the appropriate teams, and we are grateful for your patience. On a positive note, we are glad you liked our convenient location. We hope you will give us another chance to provide you with the outstanding stay you deserve. Warm regards,Aidan RoweGeneral Manager

10/10 – Hervorragend

Lorena

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Staff was nice, convenient, walkable area!
Aufenthalt von 1 Nacht im Mai 2024
Antwort von General Manager am 14. Mai 2024
Dear Lorena, Please accept our gratitude for taking the time to post such wonderful feedback about your stay at Hyatt Herald Square New York. It is nice to see that our ideal location and courteous associates exceeded your expectations and made your time with us even more memorable. We hope you are already planning another visit our way.Warm regards,Aidan Rowe, General Manager

10/10 – Hervorragend

Marco

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Great hotel in Midtown Manhattan. Easy access to subway, shops and main attractions. Once used the breakfast option which was also good. The rooftop bar could use a make-over.
Aufenthalt von 4 Nächten im Mai 2024
Antwort von General Manager am 14. Mai 2024
Dear Marco, We agree, our location does not get any better with being so close to local attraction, the excellent shopping and dining right outside our doors. We are also glad you enjoyed our delicious breakfast. However, we have noted your comment regarding the rooftop bar, and we will share this with appropriate individuals as we plan for a future makeover. Thank you for choosing Hyatt Herald Square New York, and we look forward to your return. Warm regards,Aidan Rowe, General Manager

4/10 – Schlecht

ann

Geschäftlich gereist
Verbesserungswürdig: Sauberkeit, Personal & Service und Zustand der Unterkunft
Hotel charged an extra $25 for booking thru expefia
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Aidan Rowe General Manager am 12. Mai 2024
Dear Ann, Thank you for choosing to stay with us. We regret not meeting all of your expectations and apologize that you were disappointed with the extra charge. Please know these are the destination fees, which are applied to each room of your stay to provide services and amenities that enhance the guest experience. Also, our fees are competitively priced and posted on our website so guests can have this information before booking with us. Thank you again for your feedback. We appreciate your business, and we hope to see you again the next time you visit the area.Warm regards,Aidan RoweGeneral Manager

10/10 – Hervorragend

Emily

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Great stay
Aufenthalt von 1 Nacht im April 2024
Antwort von General Manager am 9. Mai 2024
Dear Emily, Thank you for choosing to stay with us at Hyatt Herald Square New York. We are dedicated to providing a comfortable and pleasing atmosphere for all of our guests; therefore, we love that you had a pleasant stay. It was our pleasure hosting you, and we look forward to another opportunity to welcome you back soon.Warm regards,Aidan RoweGeneral Manager

10/10 – Hervorragend

Gal

Aufenthalt von 1 Nacht im Mai 2024
Antwort von General Manager am 9. Mai 2024
Dear Gal, Thank you for the wonderful rating for Hyatt Herald Square New York. We're delighted to have provided you with a satisfying visit. It was our pleasure to have you stay with us, and we look forward to hosting you again soon.Warm regards,Aidan RoweGeneral Manager

6/10 – Okay

Amitendra

Gut: Sauberkeit
Verbesserungswürdig: Zustand der Unterkunft
Aufenthalt von 2 Nächten im April 2024
Antwort von Michael T. am 30. Apr. 2024
Thank you so much for choosing to stay at Hyatt Herald Square during your recent visit to New York. It was an absolute pleasure hosting you, and we hope you had a comfortable and enjoyable stay. We truly appreciate the care and respect you showed towards our property. Your positive experience is our top priority, and we’re thrilled that we could contribute to making your stay memorable. As you plan your future travels, we invite you to consider Hyatt Hearld Square once again. Whether it’s for business or leisure, we’d love to welcome you back to New York. Thank you once again for choosing us, and we look forward to hosting you in the future!

2/10 – Ungenügend

Ahmed

Verbesserungswürdig: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
It is the worst
Aufenthalt von 3 Nächten im April 2024
Antwort von Michael T. am 30. Apr. 2024
Thank you so much for choosing to stay at Hyatt Herald Square during your recent visit to New York. It was an absolute pleasure hosting you, and we hope you had a comfortable and enjoyable stay. We truly appreciate the care and respect you showed towards our property. Your positive experience is our top priority, and we’re thrilled that we could contribute to making your stay memorable. As you plan your future travels, we invite you to consider Hyatt Hearld Square once again. Whether it’s for business or leisure, we’d love to welcome you back to New York. Thank you once again for choosing us, and we look forward to hosting you in the future!

2/10 – Ungenügend

Shiva Kranthi

Verbesserungswürdig: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 1 Nacht im April 2024
Antwort von Michael T. am 30. Apr. 2024
Thank you so much for choosing to stay at Hyatt Herald Square during your recent visit to New York. It was an absolute pleasure hosting you, and we hope you had a comfortable and enjoyable stay. We truly appreciate the care and respect you showed towards our property. Your positive experience is our top priority, and we’re thrilled that we could contribute to making your stay memorable. As you plan your future travels, we invite you to consider Hyatt Hearld Square once again. Whether it’s for business or leisure, we’d love to welcome you back to New York. Thank you once again for choosing us, and we look forward to hosting you in the future!

8/10 – Gut

Josephine

Aufenthalt von 2 Nächten im April 2024
Antwort von General Manager am 17. Mai 2024
Dear Josephine, We are glad you enjoyed your time at Hyatt Herald Square New York. Thank you for your nice rating, and we look forward to your next visit.Warm regards,Aidan Rowe,General Manager

10/10 – Hervorragend

kristy

Aufenthalt von 1 Nacht im April 2024
Antwort von Aidan Rowe General Manager am 15. Mai 2024
Dear Kristy, Thank you for this excellent rating! We always work hard to provide a great experience for all our guests, so it's terrific to hear that you had such an enjoyable stay at Hyatt Herald Square New York. We'd love to host you again someday for yet another unforgettable visit.Warm regards,Aidan RoweGeneral Manager

10/10 – Hervorragend

johann

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Great hotel. Staff were especially helpful. Good value too.
Aufenthalt von 2 Nächten im April 2024
Antwort von The Hyatt Herald Square Team am 25. Apr. 2024
Hello Johann,Weare thrilled to hear that you enjoyed your stay with us. and that you found our staff accommodating.Thanks again for your kind review.

6/10 – Okay

Lia

Mit der Familie gereist
Gut: Sauberkeit und Personal & Service
Room was quite small; beds uncomfortable
Aufenthalt von 1 Nacht im April 2024
Antwort von Michael T. am 14. Apr. 2024
Thank you so much for choosing to stay at Hyatt Herald Square during your recent visit to New York. It was an absolute pleasure hosting you, and we hope you had a comfortable and enjoyable stay. We truly appreciate the care and respect you showed towards our property. Your positive experience is our top priority, and we’re thrilled that we could contribute to making your stay memorable. As you plan your future travels, we invite you to consider Hyatt Hearld Square once again. Whether it’s for business or leisure, we’d love to welcome you back to New York. Thank you once again for choosing us, and we look forward to hosting you in the future! Warm regards,

10/10 – Hervorragend

johann

Aufenthalt von 1 Nacht im April 2024
Antwort von Michael T. am 30. Apr. 2024
Thank you so much for choosing to stay at Hyatt Herald Square during your recent visit to New York. It was an absolute pleasure hosting you, and we hope you had a comfortable and enjoyable stay. We truly appreciate the care and respect you showed towards our property. Your positive experience is our top priority, and we’re thrilled that we could contribute to making your stay memorable. As you plan your future travels, we invite you to consider Hyatt Hearld Square once again. Whether it’s for business or leisure, we’d love to welcome you back to New York. Thank you once again for choosing us, and we look forward to hosting you in the future!

2/10 – Ungenügend

BoKyung

Verbesserungswürdig: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 3 Nächten im April 2024
Antwort von Michael T. am 14. Apr. 2024
We appreciate your recent stay at our property and sincerely apologize if your experience did not meet your expectations. Our team takes guest feedback seriously, and we are committed to improving our services. We understand that sometimes things don’t go as planned, and we want to assure you that we are actively addressing any issues you may have encountered during your stay. Your feedback is invaluable to us, and we are taking steps to enhance our offerings and ensure a more pleasant experience for all our guests. We invite you to return to our property and give us another chance to exceed your expectations. We believe that your next visit will be different, and we are committed to making it memorable.

10/10 – Hervorragend

Genevieve, San Juan

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Great location for attending MSG concerts.
Aufenthalt von 3 Nächten im April 2024
Antwort von Michael T. am 14. Apr. 2024
Thank you so much for choosing to stay at Hyatt Herald Square during your recent visit to New York. It was an absolute pleasure hosting you, and we hope you had a comfortable and enjoyable stay. We truly appreciate the care and respect you showed towards our property. Your positive experience is our top priority, and we’re thrilled that we could contribute to making your stay memorable. As you plan your future travels, we invite you to consider Hyatt Hearld Square once again. Whether it’s for business or leisure, we’d love to welcome you back to New York. Thank you once again for choosing us, and we look forward to hosting you in the future! Warm regards,

10/10 – Hervorragend

Akira

Gut: Sauberkeit und Personal & Service
Aufenthalt von 2 Nächten im April 2024
Antwort von Michael T. am 16. Apr. 2024
Thank you so much for choosing to stay at Hyatt Herald Square during your recent visit to New York. It was an absolute pleasure hosting you, and we hope you had a comfortable and enjoyable stay. We truly appreciate the care and respect you showed towards our property. Your positive experience is our top priority, and we’re thrilled that we could contribute to making your stay memorable. As you plan your future travels, we invite you to consider Hyatt Hearld Square once again. Whether it’s for business or leisure, we’d love to welcome you back to New York. Thank you once again for choosing us, and we look forward to hosting you in the future! Warm regards,

8/10 – Gut

Douglas

Mit einer Gruppe gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
The staff was friendly. 1 free drink per room per night stayed. Hotel was clean. Small rooms w/ low beds but comfortable. Restaurant/bar on site. 7 minutes from MSG. Park Ave was 2 blocks away. Many Asian restaurants being in Korea town. Many subway stations in a 5-10 minute walking radius.
Aufenthalt von 3 Nächten im April 2024
Antwort von Michael T. am 9. Apr. 2024
Thank you so much for choosing to stay at Hyatt Herald Square during your recent visit to New York. It was an absolute pleasure hosting you, and we hope you had a comfortable and enjoyable stay. We truly appreciate the care and respect you showed towards our property. Your positive experience is our top priority, and we’re thrilled that we could contribute to making your stay memorable. As you plan your future travels, we invite you to consider Hyatt Hearld Square once again. Whether it’s for business or leisure, we’d love to welcome you back to New York. Thank you once again for choosing us, and we look forward to hosting you in the future! Warm regards,

8/10 – Gut

Sujan

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 5 Nächten im März 2024
Antwort von Michael T. am 14. Apr. 2024
Thank you so much for choosing to stay at Hyatt Herald Square during your recent visit to New York. It was an absolute pleasure hosting you, and we hope you had a comfortable and enjoyable stay. We truly appreciate the care and respect you showed towards our property. Your positive experience is our top priority, and we’re thrilled that we could contribute to making your stay memorable. As you plan your future travels, we invite you to consider Hyatt Hearld Square once again. Whether it’s for business or leisure, we’d love to welcome you back to New York. Thank you once again for choosing us, and we look forward to hosting you in the future! Warm regards,

8/10 – Gut

Edward

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Stopped by for a night the staff was friendly, the bartender was real cool, the check in and out was nice and smooth. I received 3 free drinks 2 chilled bottles of water was waiting on me in the room it was perfect timing also I got a token for a free soda but you can get a glass of champagne but I am not much of a drinker. Over all the place was clean and it had a real chill vibe some of these hotels stays can be quite iffy in New York but at least here there was a sincere effort to make a good impression.
Aufenthalt von 1 Nacht im April 2024
Antwort von Michael T. am 7. Apr. 2024
Thank you so much for choosing to stay at Hyatt Herald Square during your recent visit to New York. It was an absolute pleasure hosting you, and we hope you had a comfortable and enjoyable stay. We truly appreciate the care and respect you showed towards our property. Your positive experience is our top priority, and we’re thrilled that we could contribute to making your stay memorable. As you plan your future travels, we invite you to consider Hyatt Hearld Square once again. Whether it’s for business or leisure, we’d love to welcome you back to New York. Thank you once again for choosing us, and we look forward to hosting you in the future! Warm regards,

2/10 – Ungenügend

HA JUNG

Verbesserungswürdig: Sauberkeit, Personal & Service und Zustand der Unterkunft
They charged us extra for parking and unfairly took money from us. They were also extremely rude and disrespectful to customers.
Aufenthalt von 3 Nächten im April 2024
Antwort von Michael T. am 7. Apr. 2024
We appreciate your recent stay at our property and sincerely apologize if your experience did not meet your expectations. Our team takes guest feedback seriously, and we are committed to improving our services.We understand that sometimes things don’t go as planned, and we want to assure you that we are actively addressing any issues you may have encountered during your stay. Your feedback is invaluable to us, and we are taking steps to enhance our offerings and ensure a more pleasant experience for all our guests. We invite you to return to our property and give us another chance to exceed your expectations. We believe that your next visit will be different, and we are committed to making it memorable.

8/10 – Gut

Natasha

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
The beds are very comfortable and the complimentary drinks are a nice touch!
Aufenthalt von 2 Nächten im April 2024
Antwort von Michael T. am 7. Apr. 2024
Thank you so much for choosing to stay at Hyatt Herald Square during your recent visit to New York. It was an absolute pleasure hosting you, and we hope you had a comfortable and enjoyable stay. We truly appreciate the care and respect you showed towards our property. Your positive experience is our top priority, and we’re thrilled that we could contribute to making your stay memorable. As you plan your future travels, we invite you to consider Hyatt Hearld Square once again. Whether it’s for business or leisure, we’d love to welcome you back to New York. Thank you once again for choosing us, and we look forward to hosting you in the future! Warm regards,

6/10 – Okay

Kyoung, Duluth

Gut: Sauberkeit
Verbesserungswürdig: Zustand der Unterkunft
The walls are sooooo thin you hear everything in the hallways and rooms. You know exactly when your neighbors next to you, across from you, and neighbors down the hall leave and come home.
Aufenthalt von 1 Nacht im März 2024
Antwort von Michael T. am 1. Apr. 2024
Thank you so much for choosing to stay at Hyatt Herald Square during your recent visit to New York. It was an absolute pleasure hosting you, and we hope you had a comfortable and enjoyable stay. We truly appreciate the care and respect you showed towards our property. Your positive experience is our top priority, and we’re thrilled that we could contribute to making your stay memorable. As you plan your future travels, we invite you to consider Hyatt Hearld Square once again. Whether it’s for business or leisure, we’d love to welcome you back to New York. Thank you once again for choosing us, and we look forward to hosting you in the future! Warm regards,

8/10 – Gut

Kevin

Aufenthalt von 1 Nacht im Januar 2024
Antwort von Michael T. am 1. Apr. 2024
Thank you so much for choosing to stay at Hyatt Herald Square during your recent visit to New York. It was an absolute pleasure hosting you, and we hope you had a comfortable and enjoyable stay. We truly appreciate the care and respect you showed towards our property. Your positive experience is our top priority, and we’re thrilled that we could contribute to making your stay memorable. As you plan your future travels, we invite you to consider Hyatt Hearld Square once again. Whether it’s for business or leisure, we’d love to welcome you back to New York. Thank you once again for choosing us, and we look forward to hosting you in the future! Warm regards,

10/10 – Hervorragend

Eric

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
The staff was helpful, polite, and eager to help. The location was perfect and the rooftop view of empire state building was a nice surprise!
Aufenthalt von 4 Nächten im März 2024
Antwort von Michael T. am 1. Apr. 2024
Thank you so much for choosing to stay at Hyatt Herald Square during your recent visit to New York. It was an absolute pleasure hosting you, and we hope you had a comfortable and enjoyable stay. We truly appreciate the care and respect you showed towards our property. Your positive experience is our top priority, and we’re thrilled that we could contribute to making your stay memorable. As you plan your future travels, we invite you to consider Hyatt Hearld Square once again. Whether it’s for business or leisure, we’d love to welcome you back to New York. Thank you once again for choosing us, and we look forward to hosting you in the future! Warm regards,

8/10 – Gut

Jorge

Aufenthalt von 5 Nächten im Dezember 2023
Antwort von Michael T. am 1. Apr. 2024
Thank you so much for choosing to stay at Hyatt Herald Square during your recent visit to New York. It was an absolute pleasure hosting you, and we hope you had a comfortable and enjoyable stay. We truly appreciate the care and respect you showed towards our property. Your positive experience is our top priority, and we’re thrilled that we could contribute to making your stay memorable. As you plan your future travels, we invite you to consider Hyatt Hearld Square once again. Whether it’s for business or leisure, we’d love to welcome you back to New York. Thank you once again for choosing us, and we look forward to hosting you in the future! Warm regards,

10/10 – Hervorragend

Austen

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
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Aufenthalt von 6 Nächten im März 2024
Antwort von Michael T. am 1. Apr. 2024
Thank you so much for choosing to stay at Hyatt Herald Square during your recent visit to New York. It was an absolute pleasure hosting you, and we hope you had a comfortable and enjoyable stay. We truly appreciate the care and respect you showed towards our property. Your positive experience is our top priority, and we’re thrilled that we could contribute to making your stay memorable. As you plan your future travels, we invite you to consider Hyatt Hearld Square once again. Whether it’s for business or leisure, we’d love to welcome you back to New York. Thank you once again for choosing us, and we look forward to hosting you in the future! Warm regards,