Zimmer, 1 King-Bett, Balkon | Ausblick vom Zimmer

Bewertungen von Hilton Garden Inn New York Times Square South

3 out of 5

Bewertungen

9,0

Wunderbar

1929 von insgesamt 2971 Gästebewertungen haben eine Bewertung von 10 - Hervorragend" "
659 von insgesamt 2971 Gästebewertungen haben eine Bewertung von 8 - Gut" "
206 von insgesamt 2971 Gästebewertungen haben eine Bewertung von 6 - Okay" "
76 von insgesamt 2971 Gästebewertungen haben eine Bewertung von 4 - Schlecht" "
101 von insgesamt 2971 Gästebewertungen haben eine Bewertung von 2 - Ungenügend" "

9,2/10

Sauberkeit

9,2/10

Personal & Service

8,4/10

Ausstattung

9,0/10

Zustand der Unterkunft

8,8/10

Umweltfreundlichkeit

Bewertungen

8/10 – Gut

Rainer

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Very friendly and competitive receptionist! Thanks.
Antwort von Customer Service am 4. Mai 2024
Rainer, thank you for sharing your experiences with us. It's always heartening to hear that guests appreciate the warm and efficient service our team members provide. We at Hilton Garden Inn New York Times Square South are thrilled to have you as our guest and look forward to welcoming you back in the future.

10/10 – Hervorragend

Andreas Rainer Richard

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 7 Nächten im April 2024
Antwort von Customer Service am 16. Apr. 2024
Andreas Rainer Richard,Thank you! It's always wonderful to hear that Hilton Garden Inn New York Times Square South met your expectations. Your positive feedback supports our commitment to providing a remarkable stay for our guests. We can't wait to welcome you back on your next visit to New York.

10/10 – Hervorragend

Basak

Aufenthalt von 4 Nächten im April 2024
Antwort von Customer Service am 2. Mai 2024
Basak, it's terrific to hear you had an excellent stay at Hilton Garden Inn New York Times Square South. We sincerely appreciate your highest rating. We hope to have the opportunity to welcome you back in the future.

8/10 – Gut

Michael

Aufenthalt von 1 Nacht im April 2024
Antwort von Customer Service am 24. Apr. 2024
Thanks for the great rating, Michael!We are always working very hard to provide the best experiences for all of our guests. It's great to see that you enjoyed yourself! We hope you plan on visiting Hilton Garden Inn New York Times Square South soon, we'd love to have you back!

8/10 – Gut

Leon

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service und Ausstattung
.
Aufenthalt von 5 Nächten im März 2024
Antwort von Customer Service am 4. Apr. 2024
Leon,Thank you for your recent stay at the Hilton Garden Inn New York Times Square South. Your feedback is essential and we appreciate the time you took to share your experience. We strive to make every guest's stay memorable and we are thrilled you chose us for your New York adventure.Best Regards.

6/10 – Okay

Markus

Mit dem Partner gereist
Gut: Personal & Service
Teppichboden im Zimmer. Geräusche von der Lüftungsanlage.
Aufenthalt von 6 Nächten im März 2024
Antwort von Customer Service am 28. März 2024
Markus, wir freuen uns über dein Feedback. Wir verstehen, dass der Teppich im Zimmer und der Lärm der Lüftungsanlage Anlass zur Sorge gaben. Ihr Komfort ist uns wichtig und wir werden Ihre Kommentare berücksichtigen, da wir kontinuierlich bestrebt sind, unser Gästeerlebnis zu verbessern.

8/10 – Gut

Anita

Mit dem Partner gereist
Sauberes Zimmer, groß genug und auch relativ ruhig für NY Verhältnisse. Zentrale Lage. Das Personal war sehr freundlich und die Lobby auch sehr sauber. Empfehlenswert!
Aufenthalt von 4 Nächten im März 2024
Antwort von Customer Service am 11. März 2024
Anita, vielen Dank, dass Sie Ihre Erfahrungen im Hilton Garden Inn New York Times Square South geteilt haben. Wir freuen uns, dass Ihnen die sauberen, geräumigen Zimmer und die zentrale Lage gefallen haben. Schön ist auch, dass unsere Teammitglieder einen positiven Eindruck bei Ihnen hinterlassen haben. Wir hoffen, dass Ihr nächster Aufenthalt bei uns genauso angenehm sein wird.

10/10 – Hervorragend

Pascal

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Alles super. Definitiv weiter zu empfehlen.
Aufenthalt von 7 Nächten im März 2024
Antwort von Customer Service am 11. März 2024
Pascal, es freut uns zu hören, dass Sie Ihren Aufenthalt im Hilton Garden Inn New York Times Square South genossen haben. Danke, dass Sie uns definitiv empfehlen würden. Wir hoffen, Sie bald wieder begrüßen zu dürfen.

8/10 – Gut

Frank

Mit einer Gruppe gereist
Gut: Sauberkeit, Personal & Service und Ausstattung
Die Ankunft war 2Std. vor Check in. Man sagte uns, sie hätten schon fertige Zimmer, würde aber 50 Dollar pro Zimmer extra kosten. Das bedeutet: 3 gebuchte Zimmer gleich 150 Dollar. Fanden wir nicht so spannend.
Aufenthalt von 3 Nächten im Februar 2024
Antwort von Customer Service am 28. Feb. 2024
Frank, vielen Dank für dein Feedback. Wir gehen davon aus, dass Ihre Ankunftszeit vor dem regulären Check-in-Zeitplan lag. Obwohl wir die Möglichkeit eines frühen Check-ins anbieten, wissen wir, dass der Aufpreis für einige Gäste möglicherweise nicht der günstigste ist. Wir schätzen Ihren Input und werden ihn bei der Weiterentwicklung unseres Angebots im Hilton Garden Inn New York Times Square South berücksichtigen. Wir hoffen, Sie in Zukunft erneut bei uns begrüßen zu dürfen.

10/10 – Hervorragend

Patricia

Aufenthalt von 7 Nächten im Februar 2024
Antwort von Customer Service am 21. März 2024
Patricia, thank you for your high star rating. We at Hilton Garden Inn New York Times Square South are pleased you enjoyed your stay. We hope to exceed your expectations again in the future.

10/10 – Hervorragend

Mario

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Es war alles perfekt!!! Super Lage! Top Hotel!!
Aufenthalt von 5 Nächten im Februar 2024
Antwort von Customer Service am 23. Feb. 2024
Mario, wir freuen uns zu hören, dass Sie einen so makellosen Aufenthalt im Hilton Garden Inn New York Times Square South hatten! Es ist fantastisch zu wissen, dass unsere erstklassige Lage und unser erstklassiger Service Ihren Erwartungen entsprochen haben. Wir freuen uns schon auf Ihren nächsten Besuch.

10/10 – Hervorragend

Stefanie

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Preis/Leistung einfach Top!
Aufenthalt von 7 Nächten im Februar 2024
Antwort von Customer Service am 23. Feb. 2024
Stefanie, vielen Dank für deine Bewertung. Wir freuen uns, dass Sie das Preis-Leistungs-Verhältnis im Hilton Garden Inn New York Times Square South als außergewöhnlich empfunden haben. Wir hoffen, Sie in Zukunft wieder für einen angenehmen Aufenthalt begrüßen zu dürfen.

10/10 – Hervorragend

Simone

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Super zentrale Lage in der Nähe zur Subway und Times Square. Zimmer absolut ausreichend. Leckerer Kaffee täglich am Zimmer.
Aufenthalt von 6 Nächten im Januar 2024
Antwort von Customer Service am 4. Feb. 2024
Simone, es ist wunderbar zu hören, dass die zentrale Lage des Hilton Garden Inn New York Times Square South und die Nähe zu beliebten Sehenswürdigkeiten Ihren Aufenthalt angenehm gemacht haben. Wir freuen uns, dass Sie das Zimmer zufriedenstellend fanden und unseren täglichen Kaffeeservice zu schätzen wussten. Wir können es kaum erwarten, Sie bei Ihrem nächsten Besuch in New York wieder bei uns begrüßen zu dürfen.

8/10 – Gut

Ralf

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
empfehlenswert
Schönes Hotel in sehr guter Lage. Große und komfortable Zimmer. Empfehlenswert!
Aufenthalt von 1 Nacht im Januar 2024
Antwort von Customer Service am 19. Jan. 2024
Ralf, das Team des Hilton Garden Inn New York Times Square South freut sich zu hören, dass Sie Ihren Aufenthalt genossen haben und unsere Lage hervorragend fanden. Es ist schön zu wissen, dass Sie einen angenehmen Aufenthalt in unseren geräumigen Zimmern hatten. Kommen Sie zurück und sehen Sie uns bald wieder. Vielen Dank!

10/10 – Hervorragend

Ozren

Gut: Sauberkeit und Personal & Service
Aufenthalt von 8 Nächten im Dezember 2023
Antwort von Customer Service am 13. Jan. 2024
Ozren, thank you for choosing to stay at the Hilton Garden Inn New York Times Square South. We're delighted to know that you enjoyed your visit. We look forward to welcoming you back in the future!

10/10 – Hervorragend

Bettina

Gut: Sauberkeit und Personal & Service
Good Hotel near to 5 Av. SBS time Square
Aufenthalt von 5 Nächten im Januar 2024
Antwort von Customer Service am 13. Jan. 2024
Bettina, it's pleasing to learn that you found the Hilton Garden Inn New York Times Square South location to be convenient and satisfactory. We're thrilled you appreciated our proximity to notable landmarks. Thank you for your feedback, and we hope to welcome you again soon.

8/10 – Gut

Dardan

Mit dem Partner gereist
Gut: Sauberkeit
Aufenthalt von 6 Nächten im Dezember 2023
Antwort von Customer Service am 26. Dez. 2023
Dardan, thank you for rating your stay at Hilton Garden Inn New York Times Square South. We're glad to know that your visit was enjoyable. Keep us in mind for future visits to New York City and we'll aim for that perfect rating next time. Safe travels!

6/10 – Okay

Julia

Aufenthalt von 4 Nächten im Dezember 2023
Antwort von Customer Service am 15. Dez. 2023
Thank you for taking the time to share your feedback, Julia.While we're glad to hear you found your stay to be agreeable, we regret to hear your experience with us was anything less than perfect. We've shared your feedback with the appropriate members of our team and look forward to hosting you again so that we can share a more positive stay with you.

10/10 – Hervorragend

Leon

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
It was located in a nice place, everything was pretty close
Aufenthalt von 2 Nächten im November 2023
Antwort von Customer Service am 23. Nov. 2023
Leon, we're thrilled that Hilton Garden Inn New York Times Square South's prime location was ideal for your trip. It's great to hear that many points of interest were within reach for you. We'd love to welcome you back in the future.

8/10 – Gut

Dominik

Gut: Sauberkeit und Zustand der Unterkunft
Aufenthalt von 3 Nächten im Januar 2023
Antwort von Customer Service am 25. Jan. 2023
Thanks for the rating, Dominik!We're happy you had such a lovely stay at Hilton Garden Inn New York Times Square South! We look forward to hosting you again soon for an even more wonderful experience. Thank you again for sharing your rating with us.

8/10 – Gut

Divya

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
I liked the walkable distance to all the attractions from here. The staff was extremely polite and helpful. I only wished that there was better in room services for complimentary coffee. The coffee machine seems to have been broken. Other than that it was a overall good experience
Aufenthalt von 1 Nacht im Mai 2024

10/10 – Hervorragend

Deborah

Mit einer Gruppe gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
The check in desk Maria was a gem, so helpful and friendly . Also the manager David was always so available and helpful when we had questions about getting around the city. Rooms were spotless, quiet, small but big enough for the 3 of us ! Had everything we needed. My only concern is that we thought it would be closer to Times Square than it was.
Aufenthalt von 3 Nächten im Mai 2024

10/10 – Hervorragend

Jess

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Area a bit sketchy
Aufenthalt von 3 Nächten im April 2024

10/10 – Hervorragend

Abhishek

Mit der Familie und kleinen Kindern gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Good and comfortable stay, neat and clean room and common area. Located conveniently near times square and penn station.
Aufenthalt von 2 Nächten im Mai 2024

6/10 – Okay

Natalia

Mit der Familie gereist
Gut: Zustand der Unterkunft
Verbesserungswürdig: Sauberkeit
When we turned down our bedding for the night we found blood and hair in our sheets. Maintenance came to swap bedding.
Aufenthalt von 1 Nacht im Mai 2024

10/10 – Hervorragend

Christie

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
The staff was incredibly welcoming and kind
Aufenthalt von 4 Nächten im Mai 2024
Antwort von Customer Service am 25. Mai 2024
Christie, thank you for your kind words! The team at Hilton Garden Inn New York Times Square South is thrilled to hear you felt welcomed and appreciated. We're looking forward to your next visit!

10/10 – Hervorragend

Jayne, Langley

Mit einer Gruppe gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
The staff at this hotel were exceptionally helpful, kind and friendly always taking an extra step!!
Aufenthalt von 4 Nächten im Mai 2024
Antwort von Customer Service am 25. Mai 2024
Jayne, thank you for your kind words. The team at Hilton Garden Inn New York Times Square South is delighted to know you found them exceptionally helpful and friendly. We're glad you enjoyed your stay and look forward to welcoming you back again!

4/10 – Schlecht

Mark

Mit der Familie gereist
Gut: Sauberkeit und Zustand der Unterkunft
Hotel was fine. Clean, convenient, etc. Elevators were fast. Baggage check was great. Staff was great. Only downside was that the registration desk had only one Hilton clerk handling all incoming customers at 3pm on a weekday - and the customer in front of me in line wanted adjoining rooms and then got into a debate with the clerk about Hilton loyalty points - which meant I had to wait for about 20 min in line behind him to get the key to my pre-paid room - which took maybe 2 min total when my turn finally came - while lots of other Hilton folks wandered around behind the counter but did not help. They looked at me but seemed to be saying “not my job”. I had just walked 25 blocks on a hot day after a long train ride and was exhausted and it took all my strength to resist the urge to scream at the Hilton staff.
Aufenthalt von 1 Nacht im Mai 2024

10/10 – Hervorragend

Caleb

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
The staff were friendly, my room was very nice and everything was clean. Great place !
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Customer Service am 24. Mai 2024
Caleb, thank you for your wonderful feedback! The team at Hilton Garden Inn New York Times Square South is delighted to hear that you enjoyed your stay and found everything to your satisfaction. We hope to have the pleasure of welcoming you back soon!

10/10 – Hervorragend

Anh

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Nice hotel in a good location. Staff is very friendly and helpful. We checked in at almost midnight. The doors to lobby are locked and accessible only with key card. We were checking in and had no card key and the street hotel located on has shady people around that time. No bell/buzzer to alert the front desk someone was there. We got lucky some guests were entering and let us in. There is no parking at the hotel. Public garage with discounted parking rates for hotel guests available but closes by midnight or earlier if full. Overall, we had a pleasant stay and wouldn’t mind staying here again.
Aufenthalt von 2 Nächten im Mai 2024
Antwort von Customer Service am 24. Mai 2024
Anh,Thank you for your thoughtful review. We're delighted that you appreciated the location and found our team members to be friendly and helpful. Your feedback regarding late-night access and parking options is valuable and will be taken into consideration. It's wonderful to hear that you had a pleasant stay overall. Hilton Garden Inn New York Times Square South looks forward to welcoming you back on your next visit.

10/10 – Hervorragend

Amy, ventura

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
I stayed here for one Saturday night. The employees were very nice and the property was nice. The room was a very good size with a nice view! (Paid extra for that of course) Snacks and drinks at the front desk for purchase were great! It is a very convenient location to everything in NYC! Very walkable! Thank you Hilton!
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Customer Service am 23. Mai 2024
Amy, thank you for your wonderful feedback! The Hilton Garden Inn New York Times Square South is delighted to hear that our team members and convenient location made your stay enjoyable. We're glad you appreciated the extra amenities and the lovely view from your room. We look forward to welcoming you back for another great stay!

10/10 – Hervorragend

Victoria

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
The hotel was amazing, very close to everything. You just need to be mindful of the sidewalks close to the hotel at night and even in the afternoons.
Aufenthalt von 2 Nächten im Mai 2024
Antwort von Customer Service am 22. Mai 2024
Victoria, thank you for your fantastic feedback. Hilton Garden Inn New York Times Square South is indeed conveniently located near many attractions. We appreciate your observation about the surroundings and hope it didn't impact your overall experience. We're looking forward to welcoming you back!

8/10 – Gut

Catharine zettler

Mit der Familie gereist
Gut: Ausstattung
Nice hotel. Small rooms and housekeeping every other day which is new for me. However, extra towels and pillows supplied upon request. Nice clean bright lobby and great happy staff
Aufenthalt von 4 Nächten im Mai 2024
Antwort von Customer Service am 22. Mai 2024
Catharine,Thank you for sharing your experience at Hilton Garden Inn New York Times Square South. It was wonderful to hear that you appreciated our clean, bright lobby and the friendly team members. We're glad you found the additional towels and pillows helpful. We hope to welcome you back soon for another enjoyable stay.

10/10 – Hervorragend

Dante

Mit einer Gruppe gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
It is a great option for tourist or visitors to stay at on vacation. Great staff and hospitality as well as many dining and shopping options and ease of transportation.
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Customer Service am 21. Mai 2024
Dante, thank you for your wonderful feedback. The team members at Hilton Garden Inn New York Times Square South are delighted to hear that you enjoyed the hospitality and found the location convenient for dining, shopping, and transportation. We're looking forward to your next visit!

10/10 – Hervorragend

Christine

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Personnel accueillant, très bien situé.
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Customer Service am 22. Mai 2024
Christine, le Hilton Garden Inn New York Times Square South est ravi d'apprendre que vous avez trouvé notre équipe sympathique et l'emplacement excellent. Nous espérons vous accueillir à nouveau lors d'une prochaine visite !

10/10 – Hervorragend

Pearl Ann Gorriceta

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
.
Aufenthalt von 3 Nächten im Mai 2024
Antwort von Customer Service am 21. Mai 2024
Pearl Ann,Thank you for your review! The Hilton Garden Inn New York Times Square South team is delighted to know you had a great stay. We hope to welcome you back soon!

10/10 – Hervorragend

Gerika

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
I traveled with my daughter and it was 15 mins walking from the Times Square, a lot of restaurants and the lobby and the room looks very descent. Helpful staff as well. Make sure you choose south. Since there is another Hilton garden and people on the street look scary. We were there by mistake around 4pm and cannot imagine that street at night.
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Customer Service am 21. Mai 2024
Gerika, thank you for sharing your experience at Hilton Garden Inn New York Times Square South. It is wonderful to hear that you and your daughter enjoyed the convenient location and found the surroundings to be pleasant. We're glad our attentive team members contributed positively to your stay. Thank you for highlighting the importance of choosing our location, and we hope to welcome you back for another enjoyable visit.

10/10 – Hervorragend

Royers

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Beautiful told place and safe for families
Aufenthalt von 2 Nächten im Januar 2024
Antwort von Customer Service am 21. Mai 2024
Royers, thank you for your kind words! The team at Hilton Garden Inn New York Times Square South is delighted to hear that you enjoyed your stay and felt safe with your family. We look forward to welcoming you back on your next visit!

8/10 – Gut

Caitlin

Mit einer Gruppe gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Good
Aufenthalt von 4 Nächten im Mai 2024
Antwort von Customer Service am 21. Mai 2024
Caitlin, thank you for your positive feedback! The team at Hilton Garden Inn New York Times Square South is pleased you had a good experience. We're looking forward to welcoming you back for an even better stay!

10/10 – Hervorragend

Carlos

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Customer Service am 21. Mai 2024
Carlos, thank you for your excellent rating! The team at Hilton Garden Inn New York Times Square South is thrilled to hear you had a positive experience. We look forward to welcoming you back soon!

10/10 – Hervorragend

Joyce

It’s midtown NY City which has become a nightmare to navigate both on foot and by car. I was born, raised, and educated in Brooklyn NY and spent a lot of time midtown and near Times Square. As much as I love my hometown, I wouldn’t come back if I didn’t have to!
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Customer Service am 20. Mai 2024
Joyce, thank you for sharing your thoughts. Moving around midtown Manhattan can indeed be challenging. Despite these external challenges, the Hilton Garden Inn New York Times Square South appreciates your stay. We hope to see you again under better circumstances.

10/10 – Hervorragend

Leanna

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
The room was clean and staff was so friendly. A quality place to stay in Mid-Town.
Aufenthalt von 3 Nächten im Mai 2024
Antwort von Customer Service am 20. Mai 2024
Leanna, thank you for your lovely feedback! The team at Hilton Garden Inn New York Times Square South is thrilled to hear you enjoyed your stay and found the location convenient. We look forward to welcoming you back on your next visit.

10/10 – Hervorragend

Dianeishka

Mit einer Gruppe gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Excelente service and friendly
Aufenthalt von 3 Nächten im Februar 2024
Antwort von Customer Service am 20. Mai 2024
Dianeishka, thank you for your wonderful feedback! The team at Hilton Garden Inn New York Times Square South is delighted to hear you enjoyed the excellent service and friendliness. We look forward to welcoming you back soon!

10/10 – Hervorragend

Tammy

Mit einer Gruppe gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
There was a group that were just to the right of the hotel as you started to walk to the corner of the street. It was nasty, they were smoking weed, every time, the area was dirty and the smell, the smell was atrocious and the men made us feel very uncomfortable, so much so we would go out of our way to walk up another street and come down the opposite way. I know the hotel cannot help what they do, but it has made my friends and I not want to stay on that block, in any of those hotels on that block, due to that group of people. The hotel itself was amazing though and the staff was very helpful.
Aufenthalt von 4 Nächten im Mai 2024
Antwort von Customer Service am 20. Mai 2024
Tammy,Thank you for sharing your experience. It is unfortunate that the surrounding area detracted from your stay. Please know that the comfort and safety of our guests are our top priorities. It is wonderful to hear that you found the Hilton Garden Inn New York Times Square South and our team members amazing and helpful. We hope you'll consider visiting us again in the future, as we strive to provide a pleasant stay despite external factors.Safe travels!

10/10 – Hervorragend

Hung

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Nice and clean
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Customer Service am 20. Mai 2024
Hung, thank you for your wonderful feedback! The team at Hilton Garden Inn New York Times Square South is thrilled to hear that you found the accommodations nice and clean. We're looking forward to welcoming you back for another enjoyable stay.

6/10 – Okay

GUILLERMO

Mit der Familie gereist
Gut: Personal & Service und Zustand der Unterkunft
It seemed unbelievable that did not make the beds every day but every other day. That makes it not worthy for a long stay as I had
Aufenthalt von 4 Nächten im Mai 2024
Antwort von Customer Service am 19. Mai 2024
GUILLERMO, thank you for taking the time to share your feedback. The frequency of housekeeping services can vary, and we understand it may have not suited your expectations. Your input helps us improve, and we hope you’ll consider staying with us again.

8/10 – Gut

Igor

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Hotel was really nice however hotels restaurant is not available since COVID-19. Also, there are a lot of homeless people doing drugs around the hotel. Needless to say there’s significant police presence so we didn’t feel unsafe.
Aufenthalt von 2 Nächten im Mai 2024
Antwort von Customer Service am 19. Mai 2024
Igor, thank you for sharing your feedback. Hilton Garden Inn New York Times Square South values your positive comments about the hotel itself. The hotel is sorry to hear about your concerns regarding the surrounding area and the restaurant. The hotel's team is always working to enhance the guest experience. They hope to welcome you back again soon.

8/10 – Gut

Swapnil

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
NA
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Customer Service am 19. Mai 2024
Swapnil, thank you for choosing Hilton Garden Inn New York Times Square South. We're delighted to see you had a pleasant experience and look forward to welcoming you back on your next visit to New York City!

2/10 – Ungenügend

Tinh Le

Verbesserungswürdig: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
On March 10, 2024, I booked the hotel located at 326 W 37th St, New York, NY 10018, Hilton Garden Inn NY Times Square, room 706. Initially, my family and I immensely enjoyed our moment here, but right after I checked out and left the hotel. They charged me $54 with the reason “ dog stay in.” HOW FUNNY. I don’t even have a dog! After all, I tried to contact the front desk and realized how rude they were, impatient, and “racist.” I just wanted to talk with the manager, but they seemed afraid to solve my problem and never showed up, either “in the meeting, busy or already left.” No take any responsibility at all! After a while, the front desk woman told me to contact the “Hilton” and immediately hung up my phone. Where? How can I contact? No even give me a phone number. Anyway, they ruined my trip. I wonder if this hotel has a lousy service like that, how long can they survive?
Aufenthalt von 3 Nächten im März 2024
Antwort von Customer Service am 22. Mai 2024
Tinh Le, your feedback is important, and it's concerning to hear about the difficulty you encountered with the charge and subsequent interactions. The experiences you described do not meet the standards we aim for. We take guest concerns seriously and would like to address this matter further. Please contact our customer service team directly for assistance. Thank you for bringing this to our attention.

10/10 – Hervorragend

Jairo

Mit einer Gruppe gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Aufenthalt von 1 Nacht im Februar 2024
Antwort von Customer Service am 18. Mai 2024
Thank you for the fantastic rating, Jairo!It's outstanding you had such a wonderful experience at Hilton Garden Inn New York Times Square South. We care about the satisfaction of our guests. We can't wait to see you again soon!