Lobby

Bewertungen von Dream Downtown, by Hyatt

4.5 out of 5
Dream Downtown, by Hyatt
355 W 16th St, New York, NY

Bewertungen

7,4

Gut

427 von insgesamt 1037 Gästebewertungen haben eine Bewertung von 10 - Hervorragend" "
203 von insgesamt 1037 Gästebewertungen haben eine Bewertung von 8 - Gut" "
169 von insgesamt 1037 Gästebewertungen haben eine Bewertung von 6 - Okay" "
124 von insgesamt 1037 Gästebewertungen haben eine Bewertung von 4 - Schlecht" "
114 von insgesamt 1037 Gästebewertungen haben eine Bewertung von 2 - Ungenügend" "

8,2/10

Sauberkeit

7,8/10

Personal & Service

7,2/10

Ausstattung

7,6/10

Zustand der Unterkunft

7,4/10

Umweltfreundlichkeit

Bewertungen

2/10 – Ungenügend

Florian

Mit der Familie gereist
Verbesserungswürdig: Personal & Service und Zustand der Unterkunft
Nie wieder!!
Leider war der Aufenthalt zum Vergessen. Die Buchung habe ich vor der Pandemie 2020 über Hotels.com abgeschlossen. Gutschein bekommen der suspekter Weise nur in diesem Hotel eingelöst werden konnte. Also, obwohl sich die schlechten Bewertingen zwischen 2020-2022 vom Hotel Dream Downtown N.Y. gehäuft haben, war ich via Hotels.com gezwungen dieses Hotel zu buchen, oder 1.600 € nie zurück zu bekommen. Das einzig gute am Hotel ist die Lage, Rest unterirdisch schlecht!!! Nie wieder Hotels.com!!!!
Aufenthalt von 7 Nächten im August 2022

8/10 – Gut

Gereon

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Modernes Hotel, mitten zwischen dem Meatpacking Distrikt und Chelsea. High line zu Fuß erreichbar. Tolle Rooftop Bar/Club
Aufenthalt von 5 Nächten im April 2022
Antwort von Chris am 2. Mai 2022
Thank you for the review, our location is amazing. Hope to see you again.

4/10 – Schlecht

Jamie

Mit der Familie gereist
The pool was the biggest pro, only to find I had to pay 150 dollars for a chair… completely unacceptable
Aufenthalt von 7 Nächten im Mai 2024

6/10 – Okay

Dan

Beds aren’t very comfortable and very low to the ground. We stayed because of the pool however we didn’t know the pool was only open from 8a-11am for kids which is why we choose this hotel, so the kids could swim. The main lobby area under the pool smells pretty musty. Rooms were clean. In laws asked for towels and ice and after several hours received towels but no ice.
Aufenthalt von 3 Nächten im Mai 2024

10/10 – Hervorragend

Christine

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Great stay and had great staff. My only complaint was that there were a lot of partiers at the hotel and even woke up to drunken screaming in the hallway at 3am.
Aufenthalt von 3 Nächten im Mai 2024

8/10 – Gut

Spencer

Mit dem Partner gereist
Gut: Sauberkeit und Personal & Service
Verbesserungswürdig: Ausstattung
Great location. Good size rooms, but strange features like chainmail shower curtain and sink was an odd shape that made it difficult to use. No fan in the bathroom either.
Aufenthalt von 4 Nächten im Mai 2024

10/10 – Hervorragend

Sarah

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Our short trip to NYC for a show was amazing and in part to our stay at Dream Downtown! The staff and team was friendly, went out of their way to ensure our stay was all we wanted, made suggestions for visit! Paul and Maria really went out of their way to make our stay a success! We are already planning our next visit!
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Sandra Beachem - Guest service Manager am 26. Mai 2024
Thank you so much for taking the time to post a review!We are so happy to hear that you enjoyed your stay with us, and that our friendly staff were particular highlights. We work really hard to give our guests the finest experience possible, so comments like yours are truly rewarding to hear.We’d love to welcome you back soon, so don’t be a stranger. Thanks again!

8/10 – Gut

kristen

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Great hotel, great location. Close to Chelsea market, Highline, Whitney museum and great clubs and dining.
Aufenthalt von 2 Nächten im Mai 2024
Antwort von Melvin Crooks, Overnight Manager am 23. Mai 2024
Hi Kristen. Thank you for taking the time to give us your feedback about your stay at our hotel. Our locations are definitely one of the things we are very proud of about our hotel. We hope to welcome you back to the hotel soon!

10/10 – Hervorragend

Joseph

Mit einer Gruppe gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Large spacious rooms in a great location. Will be back for sure.
Aufenthalt von 2 Nächten im Mai 2024
Antwort von Melvin Crooks, Overnight Manager am 23. Mai 2024
Hi Joseph. Thank you for taking the time to give us your feedback about your stay at our hotel. I'm glad that you found our location convenient. I hope to see you again soon.

10/10 – Hervorragend

Carlos, Glen Allen

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Convenient location. Hotel has decent in-house entertainment amenities.
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Melvin Crooks, Overnight Manager am 23. Mai 2024
Hi Carlos. Thank you for taking the time to give us your feedback about your stay at our hotel. I'm glad that you found our location convenient. I hope to see you again soon.

6/10 – Okay

Blair

Gut: Sauberkeit und Personal & Service
Aufenthalt von 2 Nächten im Mai 2024
Antwort von Melvin Crooks, Overnight Manager am 19. Mai 2024
Hi Blair. Thank you for taking the time to review your stay with us. We hope to welcome you back to the hotel in the near future.

10/10 – Hervorragend

Alhassan

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Everything was great! However, the bed quality could be a little improved. everything else was great though
Aufenthalt von 2 Nächten im Mai 2024
Antwort von Melvin Crooks, Overnight Manager am 18. Mai 2024
Thank you for giving us a perfect rating. I am so glad to hear that you enjoyed your stay with us! Please note, that your concerns have been passed on to our leadership committee which we are constantly looking for ways to improve our rooms and services. We look forward to welcoming you back to the hotel in the near future.

10/10 – Hervorragend

Nidhi

Geschäftlich gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Amazing staff
Aufenthalt von 1 Nacht im März 2024
Antwort von Melvin Crooks, Overnight Manager am 15. Mai 2024
Hi Nidhi. Thank you for taking the time to review your stay with us. I am very pleased to hear that our staff made your stay pleasant. We look forward to welcoming you back soon.

10/10 – Hervorragend

Vincent Carl

Gut: Sauberkeit
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Melvin Crooks, Overnight Manager am 15. Mai 2024
Hi Vincent. Thank you for giving us a perfect rating. I'm happy that you enjoyed your stay. We hope to welcome you back to the hotel in the near future.

6/10 – Okay

Matthew

Gut: Sauberkeit und Personal & Service
Great location however with a hot spot club on the rooftop, it’s super loud (both music/bass pumping & crowds of people on the street) until 3am. Not great for a good sleep. Rooms are small, minimalist features, poorly lit.
Aufenthalt von 2 Nächten im Mai 2024
Antwort von Sandra Beachem - Guest service Manager am 14. Mai 2024
We truly appreciate you choosing our property. I also wanted to take a moment to apologize about information not properly passed on to you during your check-in process. Our night life, lifestyle hotel does have information placed on our website but should always be reiterated during check-in. There are floors closer to the club usually for guest who have booked with us due to the night life, please come gives us another try & ask for Sandra I can make sure your room is blocked perfectly :)

8/10 – Gut

Peter Brito e, Huntington Beach

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 3 Nächten im Mai 2024
Antwort von Melvin Crooks, Overnight Manager am 16. Mai 2024
Hi Peter. Thank you for your review and for choosing our hotel. I'm happy that you enjoyed your stay. We hope to welcome you back to the hotel in the near future.

6/10 – Okay

kristen

Gut: Sauberkeit und Personal & Service
Great area and close to subway but room had some issues including lights were difficult to use and did not always work properly. Top floor club music could be heard and felt late into the night.
Aufenthalt von 2 Nächten im Mai 2024
Antwort von Melvin Crooks, Overnight Manager am 8. Mai 2024
Hi Kristen. We appreciate you taking the time to complete a post stay survey as we value your feedback. I am very sorry to hear that several things throughout your stay did not meet your expectations. Please note that your concerns have been passed on to our leadership committee which we are constantly looking for ways to improve rooms and services. Please do not hesitate to reach out to me for any additional feedback or assistance you may need in the future.

10/10 – Hervorragend

Rosalba

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
I love the king size balcony room. It was definitely worth the money. The best thing about the hotel was that it was next to five star restaurants like TAO downtown Buddakan and Philippe’s! All walkable literally 300 ft away. Also had street parking in the night. Definitely would recommend!
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Melvin Crooks, Overnight Manager am 8. Mai 2024
Hi Rosalba. Thank you for your positive comments. I am so glad to hear that you enjoyed your stay with us! We hope to welcome you back to the hotel in the near future.

10/10 – Hervorragend

Bryan

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Clean nice
Aufenthalt von 2 Nächten im Mai 2024
Antwort von Melvin Crooks, Overnight Manager am 8. Mai 2024
Hi Bryan. Thank you for giving us a perfect rating. I'm happy that you enjoyed your stay. Look forward to welcoming you back soon.

2/10 – Ungenügend

Asma

Mit der Familie gereist
Verbesserungswürdig: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
The beds were horrible
Aufenthalt von 4 Nächten im Mai 2024
Antwort von Melvin Crooks, Overnight Manager am 8. Mai 2024
Hi Asma. We appreciate you taking the time to complete a post stay survey as we value your feedback. I am very sorry to hear that several things throughout your stay did not meet your expectations. Please note that your concerns have been passed on to our leadership committee which we are constantly looking for ways to improve rooms and services. Please do not hesitate to reach out to me for any additional feedback or assistance you may need in the future.

8/10 – Gut

Marixa, apopka

Geschäftlich gereist, Mit dem Partner gereist
Gut: Personal & Service
Parking is to far and expensive
Aufenthalt von 1 Nacht im April 2024
Antwort von Melvin Crooks, Overnight Manager am 8. Mai 2024
Hi Marixa. We appreciate you taking the time to complete a post stay survey as we value your feedback. I am glad to hear that overall, your experience was positive. Please note that your concerns have been passed on to our leadership committee which we are constantly looking for ways to improve our rooms and services. Please do not hesitate to reach out to me for any additional feedback or assistance you may need in the future.

10/10 – Hervorragend

Belly

Aufenthalt von 1 Nacht im April 2024
Antwort von Melvin Crooks, Overnight Manager am 23. Mai 2024
Hi Belly. Thank you for giving us a perfect rating. I am so glad to hear that you enjoyed your stay with us! We hope to welcome you back to the hotel in the near future.

10/10 – Hervorragend

nadia

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Beautiful, comfortable, stylish hotel in a GREAT location for anyone loving on the 14th-to-Canal Street area of Manhattan.
Aufenthalt von 4 Nächten im April 2024
Antwort von Melvin Crooks, Overnight Manager am 2. Mai 2024
Hi Nadia. Thank you for taking the time to give us your feedback about your stay at our hotel. I am pleased to hear that you find our location to your liking. We hope to see you again soon.

6/10 – Okay

james

Gut: Sauberkeit
Aufenthalt von 3 Nächten im April 2024
Antwort von Melvin Crooks, Overnight Manager am 1. Mai 2024
Hi James. We appreciate you taking the time to complete a post stay survey as we value your feedback. Please do not hesitate to reach out to me for any additional feedback or assistance you may need in the future.

10/10 – Hervorragend

Nicole

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Very friendly staff. Clean and close to lots of restaurants and clubs.
Aufenthalt von 2 Nächten im April 2024
Antwort von Melvin Crooks, Overnight Manager am 1. Mai 2024
Hi Nicole. Thank you for your kind comments. I will be sure to let our staff know how much of an impact they made on your experience. We look forward to welcoming you back soon.

10/10 – Hervorragend

Genesis

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
From the moment you walk in, you’re in another dimension. The staff were amazing fast, you walk in you have it all. You have a bar, food service ect. The rooms are without words. Really recommend and will be returning.
Aufenthalt von 1 Nacht im April 2024
Antwort von Melvin Crooks, Overnight Manager am 1. Mai 2024
Hi Genesis. Thank you for giving us a perfect rating. I will be sure to let our staff know how much of an impact they made on your experience. Looking forward to welcoming you back soon.

10/10 – Hervorragend

Rossely

Mit der Familie und kleinen Kindern gereist, Mit der Familie gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Close to Chelsea Market
Aufenthalt von 2 Nächten im März 2024
Antwort von Melvin Crooks, Overnight Manager am 1. Mai 2024
Hi Rossely. Thank you for the 5-star review. I am pleased to hear that you find our location to your liking. We hope to welcome you back again soon.

8/10 – Gut

Amelie

Mit einer Gruppe gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
The style and decor is beautiful However few things were missing in the room to make it exquisite such a coffee machine and extra glasses for water. It was a bit noisy as well since it is a very trendy hotel to go out at night. Overall a very good experience and very comfortable.
Aufenthalt von 3 Nächten im April 2024
Antwort von Melvin Crooks, Overnight Manager am 1. Mai 2024
Hi Amelie. We appreciate you taking the time to complete a post stay survey as we value your feedback. I am glad to hear that overall, your experience was positive. Please note that your concerns have been passed on to our leadership committee which we are constantly looking for ways to improve our rooms and services. Please do not hesitate to reach out to me for any additional feedback or assistance you may need in the future.

10/10 – Hervorragend

Stephanie, Woodinville

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
The staff! The staff was phenomenal! We worked with Anthony a lot during our stay, who was always helpful. I must say that everybody was always helpful. The gentleman who were taking care of the night club were wonderful, even though we weren’t like clubbers! Just felt special while we were there.
Aufenthalt von 4 Nächten im April 2024
Antwort von Melvin Crooks, Overnight Manager am 24. Apr. 2024
Hi Stephanie. Thank you for taking the time to review your stay with us. I will be sure to let our staff know how much of an impact they made on your experience. We hope to welcome you back again soon.

10/10 – Hervorragend

Lauren

Geschäftlich gereist, Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Great location, right across the street from Chelsea Market. Staff was very accommodating!
Aufenthalt von 2 Nächten im März 2024
Antwort von Irtiza am 22. Apr. 2024
Thanks for submitting your review. Feedback like yours is a great pat on the back for our staff on a job well done, and we will be sure to pass along your compliments. Looking forward to having the opportunity to host you again, on your next visit to the area. Warm Regards

10/10 – Hervorragend

Patricia

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Very nice hotel in one of the best locations in Manhattan. Lots of cute restaurants.
Aufenthalt von 1 Nacht im April 2024
Antwort von Melvin Crooks, Overnight Manager am 20. Apr. 2024
Hi Patricia. Thank you for the 5-star review. I'm glad that you found our location convenient. We hope to see you again soon.

8/10 – Gut

Eduardo José Ortega

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 3 Nächten im April 2024
Antwort von Melvin Crooks, Overnight Manager am 17. Apr. 2024
Hi Eduardo. Thank you for your review. I am glad to hear that overall, your hotel experience was positive. We hope to welcome you back again soon.

10/10 – Hervorragend

Chelsea

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
I’ve been to the dream before for work (bridal makeup artist) and to go to the club Phd, so i knew the ambiance was nice, and this hotel was aesthetically pleasing. After staying here i can say the staff was great and helpful, the rooms were clean and i felt safe. Whenever me or my boyfriend called for something they were speedy with getting whatever it was to our room, ice, cups, silverware ect. The men who helped us at the front desk both nights were friendly and wonderful. I heard complaints about rooms being too loud and hearing the nightclub but we didn’t have that problem in our room, we didn’t hear the nightclub at all. We had a room with a king bed overlooking the pool. We didn’t get to try the restaurants in the hotel, and we didn’t go to the bars or clubs but we did venture out for dinners, shopping, and a rangers game. This hotel is in a great location. There were so many great restaurants and shops walkable. MSG was only about a mile walk. We also took advantage of Chelsea Market being a few feet away. I would stay here again without hesitation!
Aufenthalt von 2 Nächten im April 2024
Antwort von Melvin Crooks, Overnight Manager am 17. Apr. 2024
Hi Chelsea. Thank you for giving us a perfect rating. It brings me a lot of pride and joy to hear that you're an avid fan of our hotel. We appreciate your business, your loyalty and your trust. Don't hesitate to call us if there's anything we can help you with for your next trip.

8/10 – Gut

Thomas

Aufenthalt von 2 Nächten im April 2024
Antwort von Melvin Crooks, Overnight Manager am 5. Mai 2024
Hi Thomas. We appreciate your positive feedback about our hotel. Looking forward to welcoming you back soon.

8/10 – Gut

Ogenna

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
The location is perfect, close to many shops and a few restaurants. Overall, the hotel is very clean, and the staff is friendly. While the rooms are a decent size, the beds aren’t very comfortable
Aufenthalt von 3 Nächten im April 2024
Antwort von Melvin Crooks, Overnight Manager am 20. Apr. 2024
Hi Ogenna. We appreciate you taking the time to complete a post stay survey as we value your feedback. I am glad to hear that overall, your experience was positive. Please note that your concerns have been passed on to our leadership committee which we are constantly looking for ways to improve our rooms and services. We do hope to have the opportunity to welcome you back the next time you are in New York.

8/10 – Gut

Dina

Mit einer Gruppe gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Cute hotel, cute vibe, only thing that annoyed me was the lighting. If I put on light in bathroom it illuminated the entire room making it difficult for others to sleep.
Aufenthalt von 1 Nacht im April 2024
Antwort von Melvin Crooks, Overnight Manager am 10. Apr. 2024
Hi Dina. We appreciate you taking the time to complete a post stay survey as we value your feedback. I am glad to hear that overall, your experience was positive. Please note that your concerns have been passed on to our leadership committee which we are constantly looking for ways to improve our rooms and services. Please do not hesitate to reach out to me for any additional feedback or assistance you may need in the future.

10/10 – Hervorragend

Keith

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Great place to have a great tome
Aufenthalt von 2 Nächten im April 2024
Antwort von Melvin Crooks, Overnight Manager am 10. Apr. 2024
Hi Keith. Thank you for your positive comments. I am so glad to hear that you enjoyed your stay with us! We hope to welcome you back to the hotel in the near future.

6/10 – Okay

Temi

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Stayed on 3/31-4/1…Front desk lady that checked me in was friendly and professional . The property itself is clean with nice aesthetics. However, rooms are small and tight. Like Most NYC hotels in the city . The downside for me was that, I forgot my bottle of champagne in the room I stayed at, called back the hotel same day to find out about it, but I was given the run around and was told by front desk lady that “stuffs like that gets thrashed “. It was a brand new unopened champagne!!! Smh
Aufenthalt von 1 Nacht im März 2024
Antwort von Irtiza am 14. Apr. 2024
Thanks for taking the time to submit your feedback. We're sorry to hear about your experience at the hotel and will speak to all appropriate staff members to ensure such incidents are not repeated. Warm Regards,

10/10 – Hervorragend

Tamique

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
We stayed here for a dare night and it was great to have the best food options close by and easy parking
Aufenthalt von 1 Nacht im März 2024
Antwort von Melvin Crooks, Front Office Overnight Manager am 3. Apr. 2024
Hi Tamique. Thank you for giving us a perfect rating. I am so glad to hear that you enjoyed your stay with us! Looking forward to welcoming you back soon.

10/10 – Hervorragend

Salvatore

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Very nice place
Aufenthalt von 2 Nächten im März 2024
Antwort von Melvin Crooks, Front Office Overnight Manager am 3. Apr. 2024
Hi Salvatore. Thank you for giving us a perfect rating. I am so glad to hear that you enjoyed your stay with us! Looking forward to welcoming you back soon.

8/10 – Gut

Paulette

Mit dem Partner gereist
Gut: Sauberkeit, Ausstattung und Zustand der Unterkunft
Had to call for them to bring my bags up. It took forever for them to answer at the desk. Also was not given access code to Wi-Fi. Had to call for that. It took a while to answer. Probably was busy though at desk. Overall property very nice and comfortable and close to Chelsea market.
Aufenthalt von 1 Nacht im März 2024
Antwort von Melvin Crooks, Overnight Manager am 3. Apr. 2024
Hi Paulette. We appreciate you taking the time to complete a post stay survey as we value your feedback. I am glad to hear that overall, your experience was positive. Please note that your concerns have been passed on to our leadership committee which we are constantly looking for ways to improve our services. Please do not hesitate to reach out to me for any additional feedback or assistance you may need in the future.

10/10 – Hervorragend

Carlos

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Parking across the street was easy. The building is super cool. I loved my stay.
Aufenthalt von 2 Nächten im März 2024
Antwort von Melvin Crooks, Front Office Overnight Manager am 3. Apr. 2024
Hi Carlos. Thank you for giving us a perfect rating. I am so glad to hear that you enjoyed your stay with us! Looking forward to welcoming you back soon.

8/10 – Gut

lauren

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Great stay
Aufenthalt von 1 Nacht im März 2024
Antwort von Melvin Crooks, Overnight Manager am 3. Apr. 2024
Hi Lauren. Thank you for your review and for choosing our hotel. I'm happy that you enjoyed your stay and I'm looking forward to having you again as a guest in our hotel.

6/10 – Okay

Lynzi

Mit dem Partner gereist
Gut: Personal & Service und Ausstattung
Verbesserungswürdig: Zustand der Unterkunft
This was more of a party hotel than I realized. It gave me Vegas vibes with the built in nightclub and DJ in the lobby. It would be a good spot for something like a bachelorette party, but I wasn’t a fan for just a chill weekend. It was so loud! Not just in the lobby, but in the hallways. Lots of drinks people. There was even a fight that erupted in the hallway next to my door around 2:30am that lasted for a good 20 minutes with hotel staff involved. They handled it very well, it’s just the style of patrons for this hotel and the nature of the reason why they’re there. As far as rooms go, the bed was very comfortable and it has nice amenities! I do think the property needs some more upkeep though. There are a lot of things sloppily done, like the ceiling lights that were partially painted on and the fact that there wasn’t a handle on the bathroom door, just a hole. That was weird. You get what you pay for. That being said, the staff was nice and the room was comfy enough. If you’re doing NYC on a budget this isn’t a bad option.
Aufenthalt von 1 Nacht im März 2024
Antwort von Melvin Crooks, Overnight Manager am 3. Apr. 2024
Hi Lynzi. We appreciate you taking the time to complete a post stay survey as we value your feedback. I am very sorry to hear that several things throughout your stay did not meet your expectations. Please note that your concerns have been passed on to our leadership committee which we are constantly looking for ways to improve. Please do not hesitate to reach out to me for any additional feedback or assistance you may need in the future.

4/10 – Schlecht

Christina

Verbesserungswürdig: Personal & Service
Aufenthalt von 4 Nächten im März 2024
Antwort von Melvin Crooks, Overnight Manager am 23. März 2024
Hi Christina. We appreciate you taking the time to complete a post stay survey as we value your feedback. I am very sorry to hear that several things throughout your stay did not meet your expectations. Please do not hesitate to reach out to me for any additional feedback or assistance you may need in the future.

10/10 – Hervorragend

Kyler

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 1 Nacht im März 2024
Antwort von Melvin Crooks, Overnight Manager am 21. März 2024
Hi Kyler. We appreciate the 5-star review. I'm happy that you enjoyed your stay and I'm looking forward to having you again as a guest in our hotel.

8/10 – Gut

Malik

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Very good hotel
Aufenthalt von 1 Nacht im März 2024
Antwort von Melvin Crooks, Overnight Manager am 23. März 2024
Hi Malik. Thank you for your positive comments. I am so glad to hear that you enjoyed your stay with us! We hope to welcome you back to the Dream Downtown in the near future.

10/10 – Hervorragend

Sage

Mit einer Gruppe gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
snazzy place! Rooftop club was cool!
Aufenthalt von 1 Nacht im März 2024
Antwort von Melvin Crooks, Overnight Manager am 20. März 2024
Hi Sage. Thank you for your review. We appreciate your positive feedback about our hotel. Looking forward to seeing you again soon.

6/10 – Okay

Vitalie

Aufenthalt von 3 Nächten im März 2024
Antwort von Melvin Crooks, Overnight Manager am 20. März 2024
Hi Vitalie. We appreciate you taking the time to provide us with feedback of your stay. We hope to welcome you back again soon.

10/10 – Hervorragend

Jason

Aufenthalt von 3 Nächten im März 2024
Antwort von Irtiza am 6. Apr. 2024
Thanks for taking the time to submit your review as feedback like yours is great positive reinforcement for our staff. We look forward to having another opportunity to host you again.