Suite, 1 Schlafzimmer | Zimmersafe, Schreibtisch, Bügeleisen/Bügelbrett, kostenloses WLAN

Bewertungen von Candlewood Suites New York City-Times Square, an IHG Hotel

2.5 out of 5

Bewertungen

8,0

Sehr gut

375 von insgesamt 1008 Gästebewertungen haben eine Bewertung von 10 - Hervorragend" "
378 von insgesamt 1008 Gästebewertungen haben eine Bewertung von 8 - Gut" "
117 von insgesamt 1008 Gästebewertungen haben eine Bewertung von 6 - Okay" "
66 von insgesamt 1008 Gästebewertungen haben eine Bewertung von 4 - Schlecht" "
72 von insgesamt 1008 Gästebewertungen haben eine Bewertung von 2 - Ungenügend" "

8,0/10

Sauberkeit

8,2/10

Personal & Service

7,6/10

Ausstattung

7,8/10

Zustand der Unterkunft

7,6/10

Umweltfreundlichkeit

Bewertungen

8/10 – Gut

Nils

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Wir haben dort in der Weihnachtszeit eine Woche in einer Suite verbracht. Die Einrichtung ist etwas älter, aber es war alles sehr sauber. An der Rezeption waren sehr nette und hilfsbereite Menschen. Dort würden wir wieder ein Zimmer buchen
Aufenthalt von 7 Nächten im Dezember 2023
Antwort von General Manager am 24. Dez. 2023
Dear Nils, Thank you for choosing Candlewood Suites New York City-Times Square. Maintaining a clean and comfortable space is our top priority, and we're thrilled that it left a positive impression on your stay. We take great pride in delivering friendly, professional service to all our guests, so we appreciate your generous remarks. We hope to welcome you back soon for another enjoyable stay.Warmest regards,Laurie MiskoGeneral Manager

6/10 – Okay

Cornelia

Mit der Familie gereist
Lage gut
Aufenthalt von 5 Nächten im November 2023
Antwort von General Manager am 24. Nov. 2023
Dear Cornelia, Thank you for choosing to stay with us. We are glad our location was convenient for everything you wanted to do on this visit. It was a pleasure hosting your visit, and we look forward to seeing you again.Warmest regards,Laurie MiskoGeneral Manager

8/10 – Gut

Karl

Aufenthalt von 4 Nächten im November 2023
Antwort von LMP- Manager am 21. Nov. 2023
Thank you for your recent stay rating!

8/10 – Gut

Anja

Mit dem Partner gereist
Gut: Personal & Service, Ausstattung und Zustand der Unterkunft
Das Hotel liegt sehr gut 10 min zum Times Square, 10 min zum Empire State Building. Unser Zimmer verfügte über eine kleine Kitchenette, dort konnte man Kaffee oder Tee zubereiten oder auch einmal ein Gericht kochen bzw. in der Mikrowelle aufwärmen. Bei einem Aufenthalt von 5 Tagen kommt kein Zimmerservice, was aber nicht wirklich negativ war, da wir doch nur zum Schlafen im Hotel waren. Alles in allem waren wir sehr zufrieden.
Aufenthalt von 5 Nächten im Oktober 2023
Antwort von General Manager am 11. Nov. 2023
Dear Anja, Please accept our gratitude for reviewing your stay at Candlewood Suites New York City-Times Square. We loved knowing how pleased you were with our location and appreciated the easy access to Times Square and the Empire State Building. We are happy that your room provided all the comforts you expected and that you enjoyed our in-room amenities. It was a pleasure having you as our guest, and we look forward to welcoming you again soon.Warmest regards,Laurie MiskoGeneral Manager

6/10 – Okay

Manfred Jansky

Mit dem Partner gereist
Gut: Personal & Service
Hotel liegt in brauchbarer Nähe als Ausgangspunkt für Besichtigungen. Umgebung würde ich als schmutzig und doch wenig einladend bezeichnen. Das Hotel verfügt über nur 2 Lifte für 32 Stockwerke(!) wovon nur einer in Betrieb drt zweite in Rep. war. 1 Tag - kpl ohne Lift. Am meisten stört, dass ein Betrag von Euro 395 zusätzlich zum Rechnungsbetrag belastet wurde, was mir leider erst jetzt aufgefallen ist....
Aufenthalt von 7 Nächten im Oktober 2023
Antwort von LMP- Manager am 23. Okt. 2023
Manfred Jansky,Thank you for your recent stay feedback. We do apologize for the inconvenience you experience during your stay. The additional charge is informed to you on more than one occasion. The first being when you reserve your reservation and the second when you are checking in. We hope you have a nice end of the year months and stay safe. We value your opinion and will share it with staff.

10/10 – Hervorragend

Cindy

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 12 Nächten im September 2023
Antwort von General Manager am 18. Sept. 2023
Dear Cindy, Thank you for taking the time to post an excellent rating of Candlewood Suites New York City-Times Square. We always want our guests to have a pleasant experience, and we are glad we could accomplish this while you were here. We hope you will revisit so we can provide you with another great stay.Warmest regards,Laurie MiskoGeneral Manager

10/10 – Hervorragend

Birgit

Gut: Personal & Service
Aufenthalt von 8 Nächten im August 2023
Antwort von General Manager am 15. Aug. 2023
Dear Birgit, We are pleased your stay was a fantastic one, and we want to thank you for your excellent rating. All of us at Candlewood Suites New York City-Times Square look forward to your next visit.Warmest regards,Laurie MiskoGeneral Manager

8/10 – Gut

Bernd

City view room on upper floor was worth the extra money. Relatively quiet, good views on Hudson Yards skyscapers, Empire State Building and One World Trade Center in the distance. Large desk, reasonable room size, but a bit run down. Convenient Midtown location. Some problems with check-in, but could be solved.
Aufenthalt von 6 Nächten im Juni 2023
Antwort von Laurie Misko General Manager am 18. Juni 2023
Dear Bernd, Thank you for your excellent review of Candlewood Suites New York City-Times Square and for pointing out our convenient location, well-equipped accommodations, and spectacular city views. There is so much to see and do in our exciting city; we love knowing our guests are close to many great attractions! We value your feedback and appreciate your patience. We are delighted you enjoyed your time with us and look forward to welcoming you back for another stay.Warmest regards,Laurie MiskoGeneral Manager

6/10 – Okay

Gabriele

Mit der Familie gereist
Gut: Personal & Service und Ausstattung
Superzentrale Unterkunft - hat aber leider auch seinen Preis! Zimmer werden nur auf Nachfrage gereinigt.
Aufenthalt von 6 Nächten im Oktober 2022
Antwort von Warmest regards, Laurie Misko General Manager am 22. Okt. 2022
Dear Gabriele, Thank you for your review. We were pleased you enjoyed your overall stay and liked our accommodations, and we will certainly share your comments with our team. Without valuable feedback like yours, we cannot improve our service to our guests! We appreciate your patience, and we hope to have another opportunity to welcome you back to our hotel. Warmest regards,Laurie MiskoGeneral Manager

8/10 – Gut

Holger

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Preis/Leistung super!
Aufenthalt von 9 Nächten im März 2022
Antwort von LMP- Front Office Supervisor am 7. Apr. 2022
Thank you for your recent stay rating!

8/10 – Gut

Stephan

Gut: Personal & Service und Zustand der Unterkunft
Aufenthalt von 25 Nächten im Dezember 2021
Antwort von Warmest regards, Laurie Misko General Manager am 23. Aug. 2022
Dear Stephan, Thank you for the perfect rating! We are overjoyed to learn that from start to finish, your stay was nothing short of exceptional. It was a pleasure having you at Candlewood Suites New York City-Times Square, and we look forward to welcoming you back soon.Warmest regards,Laurie MiskoGeneral Manager

8/10 – Gut

Itti, München

Mit dem Partner gereist
Gut: Sauberkeit und Ausstattung
gute ausstattung für new york, preis-leistung angemesssen
Aufenthalt von 4 Nächten im Dezember 2019
Antwort von Dennis Vega, Front Desk Supervisor am 18. Dez. 2019
We're glad you enjoyed your visit! Thank you for staying with us!

10/10 – Hervorragend

Ulrike Maria

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Wunderbarer Aufenthalt
Toller Service, sehr gutes Personal.
Aufenthalt von 6 Nächten im Oktober 2019
Antwort von Erika, Manager am 23. Okt. 2019
Thank you!

10/10 – Hervorragend

Verifizierter Reisender

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Zentrale und doch ruhige Lage in einer Seitenstrasse. Sehr hilfsbereites, freundliches Personal. Zimmer mit Kochnische, recht geräumig für New York.
Aufenthalt von 3 Nächten im September 2019
Antwort von Erika, Manager am 17. Sept. 2019
Thank you!

8/10 – Gut

Verifizierter Reisender

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Das Hotel war sehr zentral gelegen und man konnte sämtliche Sehenswürdigkeiten gut zu Fuß erreichen. Die Küche im Zimmer war sehr gut ausgestattet, nur der Kühlschrank etwas laut. Die Mitarbeiter waren sehr freundlich, wir würden das Hotel wieder buchen.
Aufenthalt von 5 Nächten im August 2019
Antwort von Erika. Manager am 5. Sept. 2019
Thank you!

8/10 – Gut

Verifizierter Reisender

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Aufenthalt von 13 Nächten im April 2019
Antwort von Erika, Manager am 26. Apr. 2019
Thank you for staying with us!

8/10 – Gut

Verifizierter Reisender

Mit einer Gruppe gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Sauberes und geräumiges Zimmer, sehr zuvorkommendes Personal. Optimale Lage für sightseeing.
Aufenthalt von 8 Nächten im März 2019
Antwort von Erika, Assistant General Manager am 6. Apr. 2019
Thank you!

8/10 – Gut

Verifizierter Reisender

Gut: Sauberkeit und Personal & Service
Sehr nette hilfsbereite Angestrllte an der Rezeption.
Aufenthalt von 7 Nächten im März 2019
Antwort von Erika, Assistant General Manager am 30. März 2019
Danke!

8/10 – Gut

IloveNYC

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Gutes Hotel in Nähe Times Square
Wie bereits in den Vorbewertungen festgestellt wurde, war der Kühlschrank im Zimmer sehr laut. Wir haben ihn immer tagsüber laufen lassen und dann nachts ausgesteckt. Wir hatten allerdings auch nur Getränke zum Kühlen darin. Der Zimmerservice nur einmal die Woche war kein Problem. Wir haben an der Rezeption einen Tag dafür ausgemacht und es hat alles zu unserer Zufriedenheit geklappt. Das kein täglicher Zimmerservice stattfindet steht eindeutig auf der Hotelseite. Wir hatten ein Zimmer nach hinten im 27. Stock, da an der Straße gegenüber ein Hotel gebaut wurde und die Baustelle bestimmt schon den 12. Stock erreicht hatte und sehr laut war. Durch die Einbauküche hätte man auch kochen können. Aufgrund der einmaligen Lage ist das Hotel sehr zu empfehlen. Ohne den Kühlschrank hat man vom Strassenlärm wirklich nichts gehört. Das war sehr angenehm.
Aufenthalt von 8 Nächten im Mai 2018
Antwort von Erika, Assistant General Manager am 13. Juni 2018
Lieber ILoveNYC, Wir danken Ihnen, dass Sie Candlewood Suites Times Square gewählt haben und teilen Ihre Erfahrungen mit uns. Wir werden Ihre Kommentare berücksichtigen, wenn wir Geräte in unseren Gästezimmern ersetzen.

8/10 – Gut

Christiane, Eifel, Rheinland-Pfalz

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Sehr gute Lage!
Wir sind mit diesem Hotel sehr zufrieden gewesen. Die Lage ist super und unser Zimmer war ausreichend groß. Alles war sauber und das Personal sehr nett und hilfsbereit. Ich kann diese Hotel nur empfehlen und würde auch selbst wieder hier Einchecken
Aufenthalt von 5 Nächten im Dezember 2017

6/10 – Okay

Claudia

Gut: Zustand der Unterkunft
Hotel vicinissimo a Times Square, in pieno centro a NY. a 4 minuti a piedi dalla fermata della metro e dai negozi Comodo Hotel per la possibilità di avere l'angolo cucina e il bar con caffè e the gratis alla reception. Personale gentile
Aufenthalt von 6 Nächten im April 2024

10/10 – Hervorragend

Sheila

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
amazing beds, pillows, love my kitchen instacart there is super fast, good staff, the fitness room is tiny but cardio equipment is good, and i always go there if i am in timesquare
Aufenthalt von 2 Nächten im Mai 2024
Antwort von General Manager am 22. Mai 2024
Dear Sheila, We are delighted to know you had an excellent stay at Candlewood Suites New York City-Times Square. Thank you for your generous compliments about the fantastic bed and your love for our amenities! We also appreciate you acknowledging our cardio equipment. It is always a joy to see our guests are excited about returning; we look forward to it!Warmest regards,Laurie MiskoArea General Manager

6/10 – Okay

Roxy

It was okay. The microwave is dirty.
Aufenthalt von 3 Nächten im Mai 2024
Antwort von Area General Manager am 21. Mai 2024
Dear Roxy, We appreciate your feedback. We apologize for any inconvenience caused by the condition of the microwave. Our housekeeping team strives to maintain cleanliness throughout our facilities. Your comment will be shared with our team to ensure a more pleasant experience for future guests. Thank you for bringing this to our attention, and we hope to have the opportunity to welcome you back for a more enjoyable stay.Warmest regards,Laurie MiskoArea General Manager

8/10 – Gut

Semra

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 3 Nächten im Mai 2024
Antwort von LMP- Front Desk Manager am 21. Mai 2024
Semra,Thank you for taking the time to leave us your rating for your past stay with us. We appreciate you!

8/10 – Gut

MAUD

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Proximité du centre et des attractions Personnel au top
Aufenthalt von 8 Nächten im Mai 2024
Antwort von General Manager am 20. Mai 2024
Dear MAUD, We are thrilled that you loved our location and that we were ideally situated near everything you planned to see and do in New York! We are delighted to read your visit was a success with the help of our friendly staff. Thank you for sharing your experience so future guests can see what makes our hotel a great choice. Thank you for your positive feedback. We look forward to your next stay at Candlewood Suites New York City-Times Square.Warmest regards,Laurie MiskoArea General Manager

8/10 – Gut

Jose

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
hotel room was what I was looking for, "large" room (for NY city standards). Place was clean, bed was comfortable. Only the area around didn't feel too safe.
Aufenthalt von 2 Nächten im Mai 2024
Antwort von General Manager am 20. Mai 2024
Dear Jose, Thank you for reviewing your stay at Candlewood Suites New York City-Times Square. Your satisfaction is essential to us, and we are delighted to know how happy you were with our well-maintained room and comfortable bed. We regret the inconvenience you experienced in the area. It was our pleasure hosting you, and we hope to welcome you back soon for another enjoyable stay.Warmest regards,Laurie MiskoArea General Manager

6/10 – Okay

Patricia

Mit der Familie gereist
Verbesserungswürdig: Sauberkeit, Personal & Service und Ausstattung
Accueil froid, indifférent. Propreté des chambres à revoir. Ménage 1 fois par semaine le mardi. Nous sommes arrivés un vendredi. Ménage oublié le mardi et reporté au mercredi veille de notre départ. Conclusion pas de ménage des chambres sur notre séjour. Poubelles pleines, serviettes non changées. Il n'y aucun service digne d'un hôtel. J'appelle ça une résidence hôtelière tout juste.
Aufenthalt von 6 Nächten im Mai 2024
Antwort von General Manager am 20. Mai 2024
Dear Patricia, We are disappointed to learn that we may have overlooked a few issues in your room's preparation, and we sincerely apologize for the inconvenience. We have discussed this with our housekeeping staff, and steps are being taken to ensure this is not repeated. We appreciate your constructive remarks and hope you will be back to revisit us soon. Thank you again! Warmest regards,Laurie MiskoArea General Manager

10/10 – Hervorragend

MARINELLA

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Caffè/ acqua calda disponibili 24/24 e posizione !
Aufenthalt von 5 Nächten im Mai 2024
Antwort von General Manager am 17. Mai 2024
Dear MARINELLA, Thank you for mentioning how much you enjoyed the availability of our hot beverages! We are also glad we exceeded your expectations with our prime location. We work hard to provide everything you need for the perfect getaway, and it was a true pleasure hosting your visit. Thank you for choosing Candlewood Suites New York City-Times Square, and we hope you will be able to stay with us again soon.Warmest regards,Laurie MiskoArea General Manager

8/10 – Gut

Diwakar

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Great place for a long term stay. Decent rooms. Just that the AC used to make a racket on days.
Aufenthalt von 5 Nächten im Mai 2024
Antwort von General Manager am 17. Mai 2024
Dear Diwakar, Thank you for staying at Candlewood Suites New York City-Times Square; it was a pleasure to have you as our guest! We are glad our prime location and the well-groomed rooms were convenient for your stay. However, we apologize for any disturbances caused by the air conditioning unit in your room. Thank you for bringing this to our attention; we will address this accordingly and are very grateful for your patience. We look forward to having you visit with us again. Safe Travels.Warmest regards,Laurie MiskoArea General Manager

6/10 – Okay

Marie-Alexandra

Mit der Familie gereist
Gut: Sauberkeit und Zustand der Unterkunft
Établissement bien situé et chambre très bien. Nous étions au 21e étage donnant sur rue. New York est une ville bruyante jour et nuit donc un peu de bruit malgré la hauteur d’étage mais rien d’ingérable et très proche de Times square. En revanche le personnel est adorable tant que vous êtes sur place après plus de considération. Nous avons oublié des affaires la bas, un ami est passé à l’hôtel qui a dit devoir faire des recherches (nous étions parties 2 jours avant) j’ai appelé depuis la France on m’a dit me rappeler et j’attends toujours!! Aucune réactivité et aucun suivi pour le coup! La femme de chambre a forcément trouvé les affaires ou alors ils ont déjà été emmenés par le personnel de l’hôtel… bref très déçue sur ce point! Dommage!
Aufenthalt von 6 Nächten im April 2024
Antwort von General Manager am 15. Mai 2024
Dear Marie-Alexandra, We are glad you enjoyed our convenient location and the clean environment of the room. However, we apologize for the items you forgot in your room. If lost items are found in the hotel, our staff is dependable and well-trained in the proper procedures to follow. With that being said, we understand your frustration and can assure you that you will certainly be contacted if your lost item is recovered. We appreciate your feedback and hope to have the opportunity to welcome you back to our hotel and give you the service you deserve.Warmest regards,Laurie MiskoArea General Manager

10/10 – Hervorragend

Lee

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 6 Nächten im Mai 2024
Antwort von General Manager am 16. Mai 2024
Dear Lee, Thank you for being our guest and for the high rating! It is lovely to learn how much you enjoyed your time at Candlewood Suites New York City-Times Square and that we exceeded your expectations. That's what we like to see! We can't wait to share another fantastic experience with you soon.Warmest regards,Laurie MiskoArea General Manager

8/10 – Gut

Jess

Geschäftlich gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Rooms are well equipped with fridge, stovetop and microwave. Free laundry with detergent available for purchase at front desk. Friendly staff.
Aufenthalt von 4 Nächten im Mai 2024
Antwort von Area General Manager am 14. Mai 2024
Dear Jess, Thank you for letting us know how much you enjoyed your stay at Candlewood Suites New York City-Times Square. It's wonderful to hear you found our rooms well-equipped and our staff friendly. Your comfort and convenience are our top priorities. Thank you again for your comments, and we look forward to welcoming you on your next visit.Warmest regards,Laurie MiskoArea General Manager

10/10 – Hervorragend

robert

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Front desk guy Roberto was extremely helpful.
Aufenthalt von 8 Nächten im April 2024
Antwort von Laurie Misko Area General Manager am 9. Mai 2024
Dear robert, Thank you for choosing Candlewood Suites New York City - Times Square and sharing your experience. We are thrilled that our staff member, Roberto helped to make your stay memorable. We believe we have the best team in town, and we work hard every day to deliver outstanding service. It was a pleasure having you as our guest, and we look forward to welcoming you again soon.Warmest regards,Laurie MiskoArea General Manager

6/10 – Okay

GLENMORE, AUBURNDALE

Gut: Personal & Service
Verbesserungswürdig: Sauberkeit und Ausstattung
Ac stopped working. Cleaned room after 5 days. Coffee maker broken. Hot water stopped in bathroom. Staff friendly and helpful
Aufenthalt von 7 Nächten im April 2024
Antwort von Area General Manager am 6. Mai 2024
Dear GLENMORE, Thank you for reviewing your recent stay; we value your comments. It is lovely to know that your interactions with our staff have been exceptional. We will certainly share your words of appreciation with them. We apologize for any inconvenience you encountered and appreciate you bringing the issues to our attention. We are always grateful to share feedback with our dedicated team that helps us improve our guest services. It was our pleasure to accommodate you, and we look forward to your next visit with us.Warmest regards,Laurie MiskoArea General Manager

6/10 – Okay

Demarco

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service und Ausstattung
Other then the keys not working,the extra $50 that wasn't mention in the cost that I feel should have been added in the total very unfair. Cause you purchase a hotel from the final cost.The hostes was amazing they make tea and popcorn.Very nice and great p
Aufenthalt von 3 Nächten im Mai 2024
Antwort von Area General Manager am 5. Mai 2024
Dear Demarco, Thank you for being our guest and sharing about your experience at our hotel. We are glad you had a pleasant stay, and your interaction with our staff was wonderful. We strive to provide our guests with thoughtful hospitality and will surely share your compliments with the entire team. We are sorry for the inconvenience you encountered and appreciate you bringing the lock issue to our attention. We also regret if the Amenity Fee came as a surprise. We keep our guests informed about the fee by having the information published on the booking sites. Your feedback is greatly appreciated, and we hope to have the opportunity to host you again.Warmest regards,Laurie MiskoArea General Manager

10/10 – Hervorragend

Scot

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
It’s a beautiful Hotel,the rooms are homey,classy with all the much needed amenities you don’t fed in most hotels anymore -Definitely worth it!
Aufenthalt von 2 Nächten im Mai 2024
Antwort von Area General Manager am 4. Mai 2024
Dear Scot, On behalf of our entire team, thank you for taking the time to post such wonderful feedback about Candlewood Suites New York City-Times Square! We are delighted that you thoroughly enjoyed your stay, We work hard to provide exceptional experiences for our guests, and your review means so much to us. We hope to have the pleasure of hosting you again on your next visit to New York.Warmest regards,Laurie MiskoArea General Manager

10/10 – Hervorragend

Dimiria

Mit einer Gruppe gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
My experience was quiet the homeless wasn’t a surprise but the didn’t bother me , other than that 10/10 would stay again
Aufenthalt von 2 Nächten im Mai 2024
Antwort von Kenny Scoby am 3. Mai 2024
Dear DimiriaThank you for your review in regard to your recent stay with us. We are pleased you enjoyed your overall stay and will certainly share your comments with our team. Without valuable feedback like yours, we cannot improve our service to our guests! We appreciate your patience and hope to have another opportunity to welcome you back to our hotel whenever your travels bring you back to NYC.

8/10 – Gut

Satoko

Gut: Personal & Service, Ausstattung und Zustand der Unterkunft
Very conveniently located; I could walk to so many places that I wanted to visit, such as broadway theaters, jazz house (Birdland), MoMA, Hudson Yards and so many of the restaurants. The room was quite large for one person. The AC was on full power when I first arrived, and it was freezing. Perhaps because of this, there were small dust on the desk, in the drawers, etc., and I had to clean them before I could put any of my stuff there. Some nights I heard noise from upstairs.
Aufenthalt von 7 Nächten im April 2024
Antwort von Laurie Misko Area General Manager am 1. Mai 2024
Dear Satoko, Thank you for your excellent review of Candlewood Suites New York City-Times Square and for pointing out our convenient location. There is so much to see and do in our exciting city; we love knowing our guests are close to many great attractions! We were pleased you enjoyed your overall stay, and we will certainly share your comments with our respective teams. Without valuable feedback like yours, we cannot improve our service to our guests! We appreciate your patience, and we hope to have another opportunity to welcome you back to our hotel.Warmest regards,Laurie MiskoArea General Manager

8/10 – Gut

Ken

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 5 Nächten im April 2024
Antwort von Area General Manager am 2. Mai 2024
Dear Ken, We are pleased to receive your generous rating for Candlewood Suites New York City-Times Square. Your feedback holds significant value for us, affirming our commitment to outstanding hospitality. We look forward to another opportunity to extend our services to you again whenever your travels bring you back this way.Warmest regards,Laurie MiskoArea General Manager

2/10 – Ungenügend

Belinda

Verbesserungswürdig: Sauberkeit, Personal & Service und Zustand der Unterkunft
We arrived from out of town and waited for the receptionist at the desk to text us regarding our room we waited for hours to not be notify of our room and when called everyone was confused!!’ Very disappointing left early won’t recommend this hotel!!
Aufenthalt von 1 Nacht im April 2024
Antwort von Kenny Scoby am 29. Apr. 2024
Dear BelindaThank you for sharing your rating. We strive to offer quality service to our guests; therefore, we are disappointed if we did not meet your expectations. Please accept our apologies for any frustrations or inconveniences you may have had during your stay. We hope you will return and allow us another opportunity to provide the hospitality we are known for.

10/10 – Hervorragend

Mychelle

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
I had a nice stay. The room was clean and quiet, and the kitchen was great to have.
Aufenthalt von 3 Nächten im April 2024
Antwort von Kenny Scoby am 28. Apr. 2024
Dear MychelleThank you for taking the time to share feedback of your stay at the Candlewood Suites-Times Square. We are pleased to hear that you enjoyed your experience with us, and we will most certainly share your recent experience with our team. Also, by telling us what you liked about your stay as well as how we can improve, you are helping us to provide superior service to our guests. We thank you again for choosing the Candlewood Suites-Times Square and we hope to see you when your travels bring you back to NYC! We appreciate your business!

8/10 – Gut

Gianfranco

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Punto strategico collegato bene rumori sempre presenti
Aufenthalt von 3 Nächten im April 2024
Antwort von Kenny Scoby am 28. Apr. 2024
Caro Gianfranco. Grazie per la tua recensione. Siamo lieti che tu abbia apprezzato il tuo soggiorno complessivo e condivideremo sicuramente i tuoi commenti con il nostro team. Senza un feedback prezioso come il tuo, non possiamo migliorare il nostro servizio ai nostri ospiti! Apprezziamo la tua pazienza e non vediamo l'ora di rivederti ogni volta che i tuoi viaggi ti riporteranno a New York City!

8/10 – Gut

Jayson

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Staffs are the best! They’re friendly and professional
Aufenthalt von 7 Nächten im April 2024
Antwort von Area General Manager am 27. Apr. 2024
Dear Jayson, Your kind comments and excellent rating are greatly appreciated by all of us here at Candlewood Suites New York City-Times Square. It was delightful to know that the thoughtful service provided by our dedicated staff exceeded your expectations in all regards. Thank you for the exceptional review, and we hope to have you as our guest again soon.Warmest regards,Laurie MiskoArea General Manager

10/10 – Hervorragend

Timothy Allen

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Great location. Staff very helpful. Gym.
Aufenthalt von 6 Nächten im April 2024
Antwort von Kenny Scoby am 22. Apr. 2024
Dear Timothy Allen. Thank you for taking the time to share feedback of your stay at the Candlewood Suites-Times Square. We are pleased to hear that you enjoyed your experience with us, and we will most certainly share your recent experience with our team. Also, by telling us what you liked about your stay as well as how we can improve, you are helping us to provide superior service to our guests. We thank you again for choosing the Candlewood Suites-Times Square! We sincerely appreciate your business and look forward to your return!Best Regards,Kenny ScobyAsst. General Manager

8/10 – Gut

Elaine

Mit der Familie gereist
Gut: Personal & Service
Great location . Round the corner from 42nd street subway also lots of places to eat & drink . Room was a little dated but clean and very comfortable. No housekeeping unless you stay for over 7 nights ( never heard that one before ) Also hidden charges that were not mentioned when booking with Expedia
Aufenthalt von 6 Nächten im April 2024
Antwort von Area General Manager am 20. Apr. 2024
Dear Elaine, We are delighted to hear how much you valued our convenient location near the subway and also that you found our guest rooms comfortable. However, we are sorry to hear about your disappointment with our housekeeping services. We utilize feedback like yours to enhance our services. Further, we regret any concerns about the charges, please know all financial inquiries on reservations made through a third-party, prepaid booking site, must be made through them, and we suggest you contact them directly. Thank you for reviewing Candlewood Suites New York City-Times Square. We hope to see you soon!Warmest regards,Laurie MiskoArea General Manager

10/10 – Hervorragend

Jennifer

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Me and my husband were celebrating our anniversary away from the kids and this hotel was perfect it has a kitchenette I cooked the first night but honestly there is so many restaurants around that we ate out most of the time. The room was clean the hotel was quiet and service was good. The only con was that in the same street there is a few major hotels and one that looked like a shelter so the street always haves movement outside but for the most part I felt very safe and I loved that we were so close to timesquare. I will definitely be staying here again.
Aufenthalt von 2 Nächten im April 2024
Antwort von Area General Manager am 16. Apr. 2024
Dear Jennifer, Our team here wishes the beautiful couple a Happy Wedding Anniversary. We are pleased that you chose Candlewood Suites New York City-Times Square for this special occasion. We are delighted we exceeded your expectations and helped to make your visit memorable with our room amenities. We are happy to read how glad you were with our comfortable and well-maintained rooms, as well as our location close to Times Square and with many restaurants nearby. Providing an exceptional stay to every guest is what we strive for every day. Thank you for reviewing your time at our hotel, and we hope to welcome you back soon for another enjoyable visit.Warmest regards,Laurie MiskoArea General Manager

8/10 – Gut

Kristina

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
I had a Queen suite for 2 nights. PROS: good location, nice staff, comfortable bed, no bed bugs, clean room and towels, large TV, nice stocked kitchenette, updated sink, Dove brand toiletries, free washer/dryer in the basement. Welcome waters and chips was a nice touch. CONS: unreliable door keys, bad odor when the heat turned on (AC was ok), they ran out of coffee for the rooms (still had coffee at the lobby), homeless people and filthy street when walking towards 9th Ave (towards 8th Ave was not an issue). Don’t expect a view out of the window.
Aufenthalt von 2 Nächten im April 2024
Antwort von Area General Manager am 14. Apr. 2024
Dear Kristina, Thank you for your review of the Candlewood Suites New York City-Times Square. Although you enjoyed your stay and liked our location, comfortable beds, and in-room amenities, we regret not meeting every expectation. We apologize for the inconvenience caused to you due to our door keys, odor in the room, and concerns about the surrounding area outside the hotel. Your feedback is valuable and allows us to address areas that could have made your stay more enjoyable. Your review will be discussed with our associates, as our focus is on providing exceptional guest experiences. We appreciate your comments and hope to have another opportunity to welcome you again soon.Warmest regards,Laurie MiskoArea General Manager

10/10 – Hervorragend

Ari

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Ubicación Cocineta Amplio
Aufenthalt von 7 Nächten im April 2024
Antwort von Area General Manager am 12. Apr. 2024
Dear Ari, Thank you for choosing to stay with us and for taking the time to leave your review. We are delighted to have exceeded your expectations. Our excellent accommodations and convenient location make us a great choice when visiting the city. It was our pleasure accommodating you. We hope you will make the Candlewood Suites New York City-Times Square your home away from home whenever your travels bring you to our area.Warmest regards,Laurie MiskoArea General Manager

8/10 – Gut

Olga

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
The location of the hotel is great. It is a relatively small one but typical for NYC. The room had a kitchenette that was a plus for our stay. It had everything we needed for the most part.
Aufenthalt von 4 Nächten im März 2024
Antwort von Kenny Scoby am 4. Apr. 2024
Dear Olga,Thank you for taking the time to share feedback of your stay at the Candlewood Suites-Times Square. We are pleased to hear that you enjoyed your experience with us, and we will most certainly share your recent experience with our team. Also, by telling us what you liked about your stay as well as how we can improve, you are helping us to provide superior service to our guests. We thank you again for choosing the Candlewood Suites-Times Square!

2/10 – Ungenügend

Frank, Decatur

Gut: Sauberkeit
Verbesserungswürdig: Personal & Service, Ausstattung und Zustand der Unterkunft
The wifi was out for the last three days of my trip. I asked if they would reduce the resort fee and the response was curt and unprofessional. I will not be returning.
Aufenthalt von 6 Nächten im März 2024
Antwort von Area General Manager am 4. Apr. 2024
Dear Frank, Thank you for sharing the specifics of your stay with us. We apologize for the difficulties you experienced connecting to the internet and for the inconvenience this caused. We all rely on our devices to stay connected, so we can certainly understand your frustration. We value your feedback as we are always striving to improve our guest experience. We will address this appropriately, and we thank you for your patience. It was a pleasure hosting your visit, and we hope to accommodate you again soon.Warmest regards,Laurie MiskoArea General Manager