There are no towel hooks in the bathroom except for one on the back of the bathroom door. No hand towel bar! We were able to check in early, which was nice, but had to pay $75 extra (the room was already ready). Cleanliness was lacking -- there were crumbs on the floor, cobwebs in the upper corners, and previous guests' hair in the drain. Crumbs were still there, even after housekeeping had been by on the second day, which suggests that the cleaning is not very thorough. We also ran out of shampoo after day 1, and it was not replaced by housekeeping. The shampoo and conditioner and body wash all felt very watered down, and very little dispensed with each pump -- I very much literally needed 70 pumps of conditioner to cover my shoulder-length hair. TVs were outdated (circa 2010 model) with no TV guide (which, maybe you care, maybe you don't, I didn't mind). Elevator made groaning noises and rocked back and forth, which was a little scary. Staff were nice though! And a good number of people seemed to utilize the downstairs café-during-the-day, bar-at-night and common areas each day. Overall, it was a valid place to stay within short walking distance of the subway, and we got our rest, but I can't recommend it.