Hi Eben,It looks like we got you an early check-in and were told you'd be back later that day. We hadn't been able to take a look at your assigned room yet at that point. After taking a peek at the room you originally were assigned, we decided to swap you to a different room due to your original being completely trashed and in-need of a deep cleaning. We had tried to reach out to you via phone to let you know about the adjustment, but our call wasn't able to get through to you. I apologize for the missing shower curtain in your new room, and we'll take full accountability for not double-checking things before you got in there. In regard to the noise complaint, were you able to contact one of our staff members at the front desk to get that addressed and handled? We do walk the hallways a few times throughout the night to check on things, and I wasn't able to find any note about a noise complaint. Please feel free to reach out to us directly with any questions, concerns, or feedback. We'd appreciate the opportunity to make things right with you!

Kayla,We apologize for not being able to meet your expectations. Please reach out to us directly with any questions or concerns so we can address them and rectify your experience with us at Harmony. We’d greatly appreciate any feedback you can provide us. Thank you.With Hospitality,

Hi Paul,We appreciate your feedback, and I'll be sure to pass thing along to our front desk staff to let them know about your positive experience with us. Thanks for choosing Harmony! Take Care.

DonDre,We appreciate your feedback and look forward to hosting you and your crew going forward! I'm glad our staff was hospitable and up to par, and I will pass this message along to them. Take Care.

Jayne, We appreciate your feedback, and we apologize for the sink faucet as well as the PTAC unit in your guestroom. We have addressed these issues since then, and we appreciate your patience during our ongoing renovation process. Please reach out to us directly with any further questions, concerns, or feedback!

Michael,We apologize for not meeting your expectations. Please reach back out to us so we can make things right with you.

Hi Karen, Thanks for the feedback! Take Care.

Craig,We appreciate your feedback! Hope to see you again soon.Take Care.

Marjorie,We apologize for not being able to meet your expectations.We have fixed the issues with your room since your stay with us. Guest feedback is essential, and we wouldn't be able to rectify these issues without it. Thank you for taking the time to let us know about your stay. Please reach back out to us so we can make things right with you.

Hi Diane,Thank you for your feedback! Hope to see you again soon.Take Care.

Clifford,We apologize for not being able to meet your expectations. We appreciate you reaching back out to us multiple times with your feedback. Our phone conversations have been very beneficial for our front desk department.Take Care.

Hello, Thanks for the feedback! We hope to see you again soon.

Caleb,Your feedback is greatly appreciated!Take Care.

Alex,We appreciate your feedback!Take Care.

Donna,We apologize for the issues you experienced during your stay. We are working vigilantly to make improvements to our property and our guests' experience.I was on-site cleaning rooms, and our staff was coordinating with each other the best we could.Please reach back out so we can make things right with you.

Denise,Thank you for your feedback! We hope to see you again soon.

Kristie,We apologize for not being able to meet your expectations.Please reach back out to us so we can make things right with you and rectify your concerns going forward.

Hi Beth,Thank you for your feedback. Oktoberfest is New Ulm's biggest event of the entire year, and all of our hotels in town price their rooms based on the increased demand.I'm glad you enjoyed your stay with us. Take Care.

Abimbola,We appreciate your feedback! Thanks for staying with us.Take Care.

Hello,We apologize for not being able to meet your expectations. We have been short-staffed and doing the best we can with what we have. I also want to clarify that our breakfast hours are from 6AM - 9AM and we generally do not continue stocking afterwards, but our coffee should be available 24/7. We do our best to keep our coffee pots full, but it's a challenge to maintain during our busy weekends. Please reach back out so we can make things right with you.