Flur

Bewertungen von Super 8 by Wyndham New Braunfels I-35

2 out of 5
Super 8 by Wyndham New Braunfels I-35
815 I-35 South, New Braunfels, TX

Bewertungen

5,8
154 von insgesamt 1003 Gästebewertungen haben eine Bewertung von 10 - Hervorragend" "
212 von insgesamt 1003 Gästebewertungen haben eine Bewertung von 8 - Gut" "
189 von insgesamt 1003 Gästebewertungen haben eine Bewertung von 6 - Okay" "
216 von insgesamt 1003 Gästebewertungen haben eine Bewertung von 4 - Schlecht" "
232 von insgesamt 1003 Gästebewertungen haben eine Bewertung von 2 - Ungenügend" "

6,2/10

Sauberkeit

6,6/10

Personal & Service

6,2/10

Ausstattung

5,6/10

Zustand der Unterkunft

7,0/10

Umweltfreundlichkeit

Bewertungen

2/10 – Ungenügend

Gabriele

Verbesserungswürdig: Sauberkeit, Personal & Service und Zustand der Unterkunft
In diesen 8 Tagen wurde nicht geputzt! Im Badezimmer lagen schwarze lange Haare von unserer Ankunft bis zur Abreise an der gleichen Stelle. Aus der Klimaanlage im Badezimmer kam ständig Dreck. Die Bade-/Duschwanne hat wahrscheinlich monatelang keine Reinigung erfahren. Einfach eklig!!! Der Frühstückraum war verschlossen. Entweder haben wir im Gang oder in unserem Zimmer gefrühstückt. Es gab weder Marmelade, Käse, Wurst, Eier oder Bacon zum Frühstück. Nur Toast, Butter, abgepackte Kuchen, Kornflakes, lauwarmen bis kalten Kaffee oder Milch. Dem Typ an der Reception war bei unserer Abreise nur wichtig, dass er eine gute Bewertung erhält. Wir wurden nicht mal verabschiedet. Ein Zimmer im 1. OG wurde uns auch verwehrt, angeblich wegen Renovierung. Da war nichts. Da wir in der Nachsaison waren, waren wir teilweise die einzigen Gäste.
Aufenthalt von 8 Nächten im September 2023
Antwort von Manager am 30. Sept. 2023
Hello Gabriele ,We value your feedback and as we transition through the renovation process, comments like yours will help us to grow and improve. I am very sorry to hear of the miscommunication and inconveniences that you experienced in this regard. We hope you'll return someday to see how we have addressed and improved upon the issues that you have expressed, thanks to your valuable feedback.

10/10 – Hervorragend

James

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Easy check in….friendly
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Manager am 25. Mai 2024
Hello James,We are pleased to hear that you found our check-in process to be efficient and our staff friendly. Your satisfaction is our top priority and we strive to provide a positive experience for all our guests. Should you have any future concerns or feedback, please don't hesitate to reach out to us directly.

10/10 – Hervorragend

Levani

Geschäftlich gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
good!
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Manager am 24. Mai 2024
Hello Levani,Thank you for sharing the wonderful rating about your experience here with us. We are happy to see your stay was pleasant, and we hope to have the pleasure of hosting you again soon.

8/10 – Gut

James

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 2 Nächten im Mai 2024
Antwort von Manager am 19. Mai 2024
Hello James,We're thrilled to hear you had a pleasant stay with us! If there's anything else we can do to make your next visit even better, please don't hesitate to reach out to us directly. We look forward to welcoming you back soon!

10/10 – Hervorragend

Donald

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Staff were helpful. Room was clean and neat. Price was very good. Close to where we needed to go.
Aufenthalt von 1 Nacht im April 2024
Antwort von Manager am 30. Apr. 2024
Hello Donald,We are pleased to hear that you found our staff helpful, enjoyed a clean room, and appreciated our convenient location at a great price. Your positive feedback is greatly appreciated, and we hope to welcome you back in the future for another pleasant stay.

8/10 – Gut

Cynthia

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Bed was very comfortable!! Floor was coming apart where the main traffic is.
Aufenthalt von 1 Nacht im April 2024
Antwort von Manager am 23. Apr. 2024
Hello Cynthia,We are pleased to hear that you found our bed comfortable. We regret to learn about the issue you encountered with the floor and will ensure it's addressed promptly for future guests' comfort. If you have any further feedback or concerns, please feel free to reach out to our management team directly.

2/10 – Ungenügend

Christen

Verbesserungswürdig: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 2 Nächten im April 2024
Antwort von Manager am 18. Apr. 2024
Hello Christen, We're sorry to hear that your experience did not meet expectations. Please feel free to reach out to us directly to discuss any concerns you may have had during your stay. Your feedback is valuable to us in improving our services for future guests.

4/10 – Schlecht

Ervin

Mit dem Partner gereist
Gut: Personal & Service
Only coffee for one in room but we were two. No eggs or fruit at breakfast. Bathroom floorcm not clean
Aufenthalt von 1 Nacht im April 2024
Antwort von Manager am 15. Apr. 2024
Hello Ervin, We appreciate your feedback regarding the in-room amenities and breakfast options. Your comments will be shared with our team for further review and improvement. We strive to meet all guest expectations and will address the cleanliness concern with our housekeeping staff promptly.

2/10 – Ungenügend

David

Mit der Familie gereist
Verbesserungswürdig: Sauberkeit und Zustand der Unterkunft
Although the floor was wood it had not been cleaned in quite a while. Our white socks turned black. The room was the smallest I have ever been. The room did have TV, microwave, and refrigerator but did not use them. The shower/tub was so slippery that I had to hold onto the walls with one hand to keep from falling. No place for suitcases or closets. Shelves only and very small.
Aufenthalt von 1 Nacht im April 2024
Antwort von Manager am 12. Apr. 2024
Hello David, We're sorry to hear about the inconvenience during your stay. Your feedback is valuable to us and will be shared with the appropriate team members for review. Feel free to reach out to our management team with any further concerns or suggestions for improvement.

8/10 – Gut

Chris

Gut: Sauberkeit und Zustand der Unterkunft
Aufenthalt von 2 Nächten im April 2024
Antwort von Manager am 13. Apr. 2024
Hello Chris,We appreciate you choosing our hotel and we are delighted to hear you had a pleasant stay. We hope to welcome you back soon for another enjoyable experience.

10/10 – Hervorragend

Jose hugo

Aufenthalt von 4 Nächten im April 2024
Antwort von Manager am 1. Mai 2024
Hello Jose hugo,We're thrilled to hear that you had a great stay with us! Please do not hesitate to contact us directly if you have any further comments or suggestions. We look forward to welcoming you back soon!

10/10 – Hervorragend

Andrea

Aufenthalt von 2 Nächten im März 2024
Antwort von Manager am 23. Apr. 2024
Hello Andrea,We are thrilled to hear that you had an excellent stay with us! Should you have any further comments or suggestions, please feel free to reach out to us directly. We value your input and look forward to welcoming you back soon!

10/10 – Hervorragend

Shalimar

Aufenthalt von 1 Nacht im März 2024
Antwort von Manager am 15. Apr. 2024
Hello Shalimar,We are delighted to hear that you had an excellent experience at our hotel! We hope to welcome you back soon for another memorable stay.

6/10 – Okay

Gwen

Mit der Familie gereist
Verbesserungswürdig: Ausstattung
The rooms are noisy and the continental breakfast was subpar bit the beds were comfortable enough to rate the room as average.
Aufenthalt von 1 Nacht im März 2024
Antwort von Manager am 27. März 2024
Hello Gwen, We appreciate your feedback regarding the room and breakfast offerings. We strive to improve our services continually, and your input will assist us in making enhancements to our guests' experience. Thank you for recognizing the comfort of our beds during your stay.

10/10 – Hervorragend

Lisa

Mit der Familie und kleinen Kindern gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
It was just stuck between a McDonalds and other questionable buildings
Aufenthalt von 1 Nacht im März 2024
Antwort von Manager am 22. März 2024
Hello Lisa,We regret to hear you were not satisfied with our hotel's location. We strive to provide a comfortable stay for all our guests despite external surroundings. Your feedback is valuable, and we will share it with the team for future improvements. Thank you for choosing to stay with us.

10/10 – Hervorragend

Breanna

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Good
Aufenthalt von 1 Nacht im Februar 2024
Antwort von Manager am 22. März 2024
Hello Breanna,We appreciate your feedback and regret to hear that your stay did not meet expectations. Should you have any remaining concerns, we recommend reaching out to our management team directly for further assistance. Thank you for choosing our hotel and we hope to welcome you back in the future.

10/10 – Hervorragend

Ronald

Gut: Zustand der Unterkunft
Aufenthalt von 1 Nacht im März 2024
Antwort von Manager am 18. März 2024
Hello Ronald,We are delighted to hear that you had a wonderful experience with us! We look forward to welcoming you back soon for another fantastic stay.

10/10 – Hervorragend

Shalva

Geschäftlich gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Good service
Aufenthalt von 2 Nächten im März 2024
Antwort von Manager am 14. März 2024
Hello Shalva,We are pleased to hear that you enjoyed the service during your stay. Your feedback is valuable to us as we strive to provide exceptional experiences for all our guests. If you have any further comments or suggestions, please do not hesitate to reach out to us directly. Your satisfaction is our priority. Thank you for taking the time to share your thoughts with us.

6/10 – Okay

Carmen

Mit dem Partner gereist, Mit der Familie gereist
Verbesserungswürdig: Personal & Service und Zustand der Unterkunft
The floor was dirty and didn’t get enough towels and the free breakfast didn’t have coffee??? Every hotel I have stayed at has coffee
Aufenthalt von 2 Nächten im März 2024
Antwort von Manager am 14. März 2024
Hello Carmen, We appreciate your feedback and apologize for any inconvenience. Your comments will be shared with our team for improvement. Please reach out to the hotel management directly for further assistance and to address any concerns. Thank you for bringing this to our attention.

4/10 – Schlecht

Gwen

Mit dem Partner gereist
Gut: Personal & Service
Verbesserungswürdig: Sauberkeit
Nothing really. The tub didn't drain. We tested a king bed and got 2 double beds that were hard to sleep on with 2 grown people.
Aufenthalt von 1 Nacht im März 2024
Antwort von Manager am 14. März 2024
Hello Gwen, We're sorry to hear your stay didn't meet expectations. Your feedback on the tub and bed situation will be shared with our team for review and improvement. We appreciate your comments as we strive to enhance the guest experience.

6/10 – Okay

Anna

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 1 Nacht im März 2024
Antwort von Manager am 6. März 2024
Hello Anna, We appreciate you choosing to stay at our hotel. If you have any feedback to share that could help us improve, please don't hesitate to contact us directly. We hope to welcome you back soon for an even better experience!

2/10 – Ungenügend

Dennis D.

Aufenthalt von 1 Nacht im Februar 2024
Antwort von Manager am 1. März 2024
Hello Dennis D.,We're sorry to hear that your experience did not meet your expectations. Please don't hesitate to contact us with any specific feedback you'd like to share so we can address any issues for future improvement.

6/10 – Okay

Connie

Gut: Sauberkeit und Personal & Service
Chair was ridiculous!
A/C and heat was either very hot or very cold and very very loud. There was no adjusting the old unit, haven't seen one of these in many years, The desk chair was assembled with the arms backwards! Very uncomfortable chair. Forget about drinking the nasty coffee in your room, yuck!
Asked the front desk to change it, they did not!
Aufenthalt von 1 Nacht im Februar 2024
Antwort von Manager am 28. Feb. 2024
Hello Connie, We appreciate your feedback regarding the A/C, chair, and coffee in the room. Your comments will be shared with the team for improvement. If you have any further concerns, please don't hesitate to reach out to our management. We hope to welcome you back for a better experience in the future.

10/10 – Hervorragend

Bennett, Austin

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Front desk employees were cordial and helpful.
Aufenthalt von 1 Nacht im Februar 2024
Antwort von Manager am 28. Feb. 2024
Hello Bennett,We are pleased to hear that our front desk staff provided you with friendly and attentive service during your stay. Your feedback is greatly appreciated as we strive to uphold high standards of guest satisfaction. Thank you for acknowledging their efforts.

10/10 – Hervorragend

Carlos

Aufenthalt von 5 Nächten im Februar 2024
Antwort von Manager am 24. Feb. 2024
Hello Carlos,We are delighted to hear that you had an excellent experience during your stay with us! Please do not hesitate to let us know if there is anything we can do to make your next visit even more enjoyable.

10/10 – Hervorragend

ciaran

Aufenthalt von 2 Nächten im Februar 2024
Antwort von Manager am 23. Feb. 2024
Hello ciaran,We're thrilled to hear that you had a perfect stay with us! We look forward to welcoming you back again soon.

8/10 – Gut

Mike

Mit einer Gruppe gereist
Gut: Sauberkeit und Personal & Service
This place is in bad need of remodel, the shower curtains about to fall off the wall, so is the tile rack the drain stopper is missing in the sink and the tile in the bathroom floors all cracked up.
Aufenthalt von 1 Nacht im Februar 2024
Antwort von Manager am 17. Feb. 2024
Hello Mike,We appreciate you taking the time to share your feedback with us. Please know that we take all guest comments seriously and will address your concerns accordingly. Our team is dedicated to ensuring a comfortable stay for all our guests.

10/10 – Hervorragend

Hugo

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
This Hotel is SUPER NICE, the front desk employee was very nice and helpful. This Hotel is Super Clean and looks new. We enjoyed our stay there. The young man in the front desk was very nice!
Aufenthalt von 2 Nächten im Februar 2024
Antwort von Manager am 16. Feb. 2024
Hello Hugo,Thank you for sharing your positive experience with us! We're pleased to hear that you found our hotel to be nice, clean, and well-maintained. It's great to know that our front desk employee provided helpful and friendly service. We hope to welcome you back on a future stay.

10/10 – Hervorragend

Alex

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 2 Nächten im Januar 2024
Antwort von Manager am 31. Jan. 2024
Hello Alex,We are stoked to hear that you had an excellent experience with us. We strive to provide the best possible service to our guests, and we appreciate your positive rating. If you have any further feedback or comments, please feel free to reach out to us directly. We hope to welcome you back soon!

2/10 – Ungenügend

John

Geschäftlich gereist
Verbesserungswürdig: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
There free breakfast was cereal and little Debbies. They closed the breakfast 15 min early.
Aufenthalt von 3 Nächten im Januar 2024
Antwort von Manager am 17. Jan. 2024
Hello John,Thank you for sharing your feedback regarding the breakfast experience. We apologize for any inconvenience caused by the limited options available. Our breakfast service hours are set to ensure that all guests have ample time to enjoy their meals, and we apologize if you were unable to do so. Your comments will be shared with the relevant team to ensure we improve in the future.

10/10 – Hervorragend

edgar

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
muy limpio y facil check in-check out
Aufenthalt von 2 Nächten im November 2023
Antwort von Manager am 30. Nov. 2023
Hello edgar,Thank you for your review, we appreciate your feedback regarding the cleanliness of our hotel and the ease of the check-in and check-out process. We strive to provide a clean and efficient experience for all our guests. Thank you for the excellent rating, and we look forward to hosting you again soon.

10/10 – Hervorragend

Ana

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 1 Nacht im November 2023
Antwort von Manager am 29. Nov. 2023
Hello Ana,We are delighted to learn that you had a wonderful stay at our hotel! Your satisfaction is of utmost importance to us, and we are glad that we were able to exceed your expectations. We look forward to welcoming you back in the near future for another fantastic experience.

4/10 – Schlecht

Maggie

Verbesserungswürdig: Personal & Service und Zustand der Unterkunft
Aufenthalt von 1 Nacht im November 2023
Antwort von Manager am 19. Nov. 2023
Hello Maggie,We aim to make every guest's stay enjoyable, and we apologize if we do not meet your expectations. We would like to learn more about your visit to address any issues that led to your low rating and improve our services in the future. Please feel free to contact us if you have any comments or suggestions.

2/10 – Ungenügend

Laura

Verbesserungswürdig: Sauberkeit und Zustand der Unterkunft
It felt dirty. There was holes in the sheets and covers. The bathroom tile was cracked, gross, and the toilet seat was chipped. We had to call the police due to the noise coming from the next room since management could not control it.
Aufenthalt von 1 Nacht im November 2023
Antwort von Manager am 15. Nov. 2023
Hello Laura, We apologize for any inconvenience you may have experienced during your stay. Our team works hard to maintain a clean and comfortable environment for all our guests. We encourage future guests to contact us directly if they have any concerns during their stay. Your feedback will be shared with the appropriate departments for further review and improvement.

4/10 – Schlecht

Cay

Gut: Komfort des Zimmers
Verbesserungswürdig: Sauberkeit, Personal & Service und Zustand der Unterkunft
I’d pass on this one
The TV didn’t work. They tried to fix it but didn’t.
Aufenthalt von 1 Nacht im November 2023
Antwort von Manager am 12. Nov. 2023
Hello Cay,We apologize for any inconvenience caused by the issue with the TV. Our team did their best to rectify the situation, but we regret that they were unable to resolve it during your stay. We appreciate your feedback and have taken note of it to improve our services for future guests.

6/10 – Okay

Isabel

Mit der Familie gereist
Verbesserungswürdig: Zustand der Unterkunft
You could see the dust piled on furniture. The restroom was dirty in the corners, and you could tell the shower is not properly cleaned. I was not looking for these things, they were just so obvious.
Aufenthalt von 1 Nacht im November 2023
Antwort von Manager am 11. Nov. 2023
Hello Isabel,We appreciate you bringing these concerns to our attention. Our housekeeping team takes great pride in maintaining a clean and comfortable environment for our guests. We apologize for any oversight that may have occurred during your stay. Please know that we have shared your feedback with our team to ensure that these issues are addressed. Thank you for choosing our hotel, and we hope to have the opportunity to exceed your expectations in the future.

10/10 – Hervorragend

Traci, Glen Rose

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Exact customer service
Aufenthalt von 1 Nacht im Oktober 2023
Antwort von Manager am 4. Nov. 2023
Hello Traci,Thank you for sharing your feedback about our customer service. We appreciate hearing about your experience as it helps us improve. We apologize if our service did not meet your expectations and we will use your comments to address any areas for improvement. Please feel free to reach out to our management team directly to discuss your concerns further.

10/10 – Hervorragend

Maria

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
I don’t like the deposit requirement because on the app don’t said anything about it .. on app said 116 and I paid 135
Aufenthalt von 1 Nacht im Oktober 2023
Antwort von Manager am 27. Okt. 2023
Hello Maria,We apologize for any confusion regarding the deposit requirement. Please note that the deposit is a standard practice and is mentioned in our terms and conditions. We appreciate your understanding.

10/10 – Hervorragend

Russell

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Affordable
Everything was wonderful. Check-in was a breeze and the room was clean. The air conditioner was on. We had a very good spot. You can see the parking lot from the window. We felt safe all the time. I must admit after I booked it I was a little concerned about some of the reviews, but everything was perfect and what a great price!! Two thumbs up from this guy
Aufenthalt von 2 Nächten im Oktober 2023
Antwort von Manager am 25. Okt. 2023
Hello Russell,Thank you for sharing your positive experience with us! We're delighted to hear that you had a wonderful stay and felt safe throughout. We appreciate your feedback and hope to welcome you back soon for another great stay.

4/10 – Schlecht

Raul

Aufenthalt von 1 Nacht im Oktober 2023
Antwort von Manager am 29. Okt. 2023
Hello Raul,We apologize for any inconvenience you may have experienced during your stay. Please provide more details so we can better assist you. Thank you.

10/10 – Hervorragend

Rosa

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 2 Nächten im September 2023
Antwort von Manager am 5. Okt. 2023
Hello Rosa,It was our privilege to earn your business and we hope to host you again on your next trip.

10/10 – Hervorragend

Andrea

Mit der Familie gereist
Gut: Personal & Service, Ausstattung und Zustand der Unterkunft
Verbesserungswürdig: Sauberkeit
It was comfy
Aufenthalt von 3 Nächten im September 2023
Antwort von Manager am 27. Sept. 2023
Hello Andrea,Thank you for being a valued guest and for providing us the feedback regarding our hotel. I hope you will return to enjoy a memorable and exceptional experience.

8/10 – Gut

Horacio

Aufenthalt von 2 Nächten im September 2023
Antwort von Manager am 14. Sept. 2023
Hello Horacio,We appreciate your time in sharing your feedback. We continuously strive to give our valued guests a wonderful experience and hope to provide you with that on your next stay.

4/10 – Schlecht

Gordon

Mit der Familie gereist
Verbesserungswürdig: Zustand der Unterkunft und Komfort des Zimmers
JUST AN AVERAGE PLACE ROOM OK BED OK
Aufenthalt von 2 Nächten im September 2023
Antwort von Manager am 11. Sept. 2023
Hello Gordon,Guest satisfaction is top priority at our hotel; for that reason we truly appreciate your comments regarding our bed and comments about our room. We greatly appreciate the time you've taken to rate our hotel and we look forward to your next visit.

2/10 – Ungenügend

Alexia

Mit dem Partner gereist, Mit der Familie gereist
Verbesserungswürdig: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
our room was very dirty upon arrival. our checkout was at 11, and cleaners were at our room knocking loudly at 8am. definitely would NOT recommend.
Aufenthalt von 1 Nacht im August 2023
Antwort von Manager am 8. Sept. 2023
Hello Alexia,I am so sorry to hear that your most recent stay with us did not meet your expectations. Our primary goal is to provide all guests with an enjoyable experience and it is troubling to know that you faced such an usual experience. We take this quite seriously and have shared your feedback with management so that appropriate steps can be taken. Thank you again for taking the time for sharing this experience and for your valuable business.

8/10 – Gut

Roberto

Mit der Familie und kleinen Kindern gereist, Mit dem Partner gereist, Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
There is a lack of options to the included breakfast in the hotel.
Aufenthalt von 2 Nächten im August 2023
Antwort von Manager am 25. Aug. 2023
Hi Roberto,Thank you for being a guest with us and taking the time to share. We are sorry to hear you felt our breakfast offerings were small or lack of choices. We appreciate your feedback as we use this in our continuous efforts to meet the many different needs of our guests. Please keep us in mind for a future stay the next time you are in the area.

6/10 – Okay

Lorenzo

Mit der Familie und kleinen Kindern gereist
Verbesserungswürdig: Personal & Service, Ausstattung und Zustand der Unterkunft
Will not be staying here again!
Aufenthalt von 2 Nächten im August 2023
Antwort von Manager am 25. Aug. 2023
Hello Lorenzo, Thank you for sharing your experience, and I am deeply sorry for the inconveniences that you encountered during your stay. The fact that we have failed to meet your full expectations is disappointing and we are determined to work even harder towards ensuring that each guest enjoys a great experience. Please reach out to us so we can gather more information and investigate this matter. I hope you will find your expectations to be far surpassed if you ever returned to the area, we would like to invite you back for another stay.

2/10 – Ungenügend

Rocio A

Verbesserungswürdig: Sauberkeit, Personal & Service und Zustand der Unterkunft
It was the most horrible place i have ever stayed, we checked in and room was not ready so they gave us another room, once we got to the room it smelled horrible. They had not cleaned the fridge and it had rotten food stains, we opened fridge and it made the entire room smelled called front desk to get it changed. Maintenance guy comes switched the fridge for a smaller one. Starts to clean the floor with a rag and use the same rag to clean the sink area. The sink area had a urine smell, shower drainage was not flowing. We will take a shower and water was stuck on the tub, floors were dirty. On the website mentioned continental breakfast they only had coffe bread and cereal. And the list keeps going, don't waste you money at this trashy place
Antwort von Manager am 18. Aug. 2023
Hello Rocio A, We are so sorry to hear that you did not enjoy your stay with us and that you faced such an unusual situation. We continue to strive to improve our service and accommodations so that we may provide the highest level of guest satisfaction. For that reason we are incredibly sorry that we failed to meet your needs. We hope to earn your business on future travels so that you can see our continuous improvement., we are so sorry that we missed the mark during your recent stay. This feedback has been forwarded to management and we can only ask that you consider us again so that you can see the continuous improvements we make.

4/10 – Schlecht

Robert

Mit der Familie gereist
Verbesserungswürdig: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Won't go back again
The toilets were dirty it peed on the sides of them dirty on the inside. With three people in the room it couldn't give us three washcloths. Overall experience with one two to 10.
Aufenthalt von 3 Nächten im August 2023
Antwort von Manager am 10. Aug. 2023
Hello Robert, It's our ambition to give you a five-star experience, and it's disheartening to discover that this is not the impression we left you with. We understand the frustration and we want to make sure that our guests are always comfortable. We appreciate that you've informed us of a need to address housekeeping policies and procedures. We are always looking for ways to improve upon the guest experience and I hope you will return to see how we continue to grow and evolve.

10/10 – Hervorragend

Ana

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Good for the price
Staff was friendly, room was very clean. Id definitely stay here again.
Aufenthalt von 2 Nächten im August 2023
Antwort von Manager am 9. Aug. 2023
Hi Ana,Thank you for taking the time to complete our guest satisfaction survey and for rating our hotel so highly! I am so glad that you found our hotel to be clean and convenient and that you enjoyed the accommodations and friendly hospitality that we strive to show to each guest, during every stay. We are glad you had a great time with us, and we look forward to serving you again.