Außenbereich

Bewertungen von Gaylord Opryland Resort & Convention Center

4 out of 5
Gaylord Opryland Resort & Convention Center
2800 Opryland Drive, Nashville, TN

Bewertungen

8,6

Hervorragend

1205 von insgesamt 1941 Gästebewertungen haben eine Bewertung von 10 - Hervorragend" "
333 von insgesamt 1941 Gästebewertungen haben eine Bewertung von 8 - Gut" "
190 von insgesamt 1941 Gästebewertungen haben eine Bewertung von 6 - Okay" "
107 von insgesamt 1941 Gästebewertungen haben eine Bewertung von 4 - Schlecht" "
106 von insgesamt 1941 Gästebewertungen haben eine Bewertung von 2 - Ungenügend" "

9,2/10

Sauberkeit

8,8/10

Personal & Service

8,8/10

Ausstattung

9,2/10

Zustand der Unterkunft

9,0/10

Umweltfreundlichkeit

Bewertungen

6/10 – Okay

mary

Mit der Familie gereist
Verbesserungswürdig: Personal & Service
Pool opened at 11:00 on Saturday, after they told me it opened at 8:00 am. Bree, the manager, said they couldn't open it until it was 64^ or higher. It was 69 when I made a fuss. They couldn't have cared less. The pool is mandatory when I make a reservation. Pool staff rude, after that.
Aufenthalt von 3 Nächten im Mai 2024

10/10 – Hervorragend

marhonda

Gut: Personal & Service und Zustand der Unterkunft
Aufenthalt von 1 Nacht im Mai 2024

2/10 – Ungenügend

James

Mit der Familie und kleinen Kindern gereist
Verbesserungswürdig: Ausstattung und Zustand der Unterkunft
Old and overpriced
Aufenthalt von 1 Nacht im Mai 2024

10/10 – Hervorragend

Stacy

Geschäftlich gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Enjoyed my stay! Easy walk to Grand Ole Opry & Opry Mills shopping.
Aufenthalt von 7 Nächten im Mai 2024

2/10 – Ungenügend

Juliet, West Richland

Verbesserungswürdig: Sauberkeit und Zustand der Unterkunft
Not impressed. Couldn't check in when we arrived despite the app saying we could. Food was not great & overpriced. Couldn't sleep first night due to a wedding function outside. Had incorrect rate given for conference yet they wouldn't help with the overcharge. Won't stay there again.
Aufenthalt von 6 Nächten im Mai 2024

2/10 – Ungenügend

Ameer

Mit der Familie gereist
Verbesserungswürdig: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
I suppose to have to the waterpark included and they made me pay for the waterpark extra
Aufenthalt von 1 Nacht im Mai 2024

10/10 – Hervorragend

Diana

Mit einer Gruppe gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Just a superb experience from start to finish. The property is stunningly beautiful AND interesting. The staff is helpful, welcoming, and efficient. We loved the Solaria Cantina for Cinco de Mayo dinner—great service and reasonably priced. Ashlyn, at the concierge desk was so helpful, pleasant, and friendly to us as her fellow Floridians. The musicians at The Falls were outstanding , and we loved sitting on our atrium balcony enjoying them nightly.
Aufenthalt von 2 Nächten im Mai 2024
Antwort von Gaylord Customer Care am 9. Mai 2024
Thank you for sharing your most recent experience with us from your stay at the Gaylord Opryland Resort and Convention Center.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! By taking pride in putting people first, we are not only executing the mission of our founders, but exceeding the expectations of our valued guests. We are also truly glad to hear that our team of STARS (employees) exceeded your expectations and were helpful and that you found our resort/atrium grounds to be beautiful.Please note your feedback has been shared with our leadership team as a critical way of understanding how we can continue to deliver great experiences. Once again, we appreciate you taking the time to share your feedback and we thank you for choosing to stay with us.

10/10 – Hervorragend

Jeffrey

Mit der Familie und kleinen Kindern gereist
Gut: Sauberkeit und Zustand der Unterkunft
Beautiful inside and out option to add to you booking could be better food options weren’t that great and overly priced for food and could barely understand most of the staff
Aufenthalt von 3 Nächten im Mai 2024
Antwort von Gaylord Customer Care am 9. Mai 2024
Thank you for taking the time to comment on your recent stay at Gaylord Opryland Resort. We appreciate your review of our property.We are disappointed to hear that you felt like the quality of our restaurant offerings did not meet the price value in which we charge. Our leadership team works diligently to establish a pricing and service structure that ensures the most value for our guests and it seems as if we missed the mark this time. Please be assured your comments have been passed along to our Restaurant leadership teams and we hope that the next time you join us, you find an improvement in the quality and service that we are known to offer.As a valued guest, we appreciate you taking the time to share your feedback.

10/10 – Hervorragend

Peter, Londonderry

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 3 Nächten im Mai 2024
Antwort von Gaylord Customer Care am 9. Mai 2024
Thank you for sharing your feedback regarding your recent stay at the Gaylord Opryland Resort and Convention Center. It was truly a pleasure hosting you and we hope that you give us the chance to welcome you back in the near future.Have a great rest of your day!

10/10 – Hervorragend

Kim

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
This place is amazing!
Aufenthalt von 2 Nächten im Mai 2024
Antwort von Gaylord Customer Care am 9. Mai 2024
Thank you for sharing your feedback regarding your recent stay at the Gaylord Opryland Resort and Convention Center. It was truly a pleasure hosting you and we hope that you give us the chance to welcome you back in the near future.Have a great rest of your day!

10/10 – Hervorragend

Brian

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
This hotel is an excellent place to stay and enjoy family time. The dining options are excellent and the amenities are very nice. I highly recommend a visit if you’re looking for a great family vacation
Aufenthalt von 2 Nächten im Mai 2024
Antwort von Gaylord Customer Care am 9. Mai 2024
Thank you for sharing your most recent experience with us from your stay at the Gaylord Opryland Resort and Convention Center. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! By taking pride in putting people first, we are not only executing the mission of our founders, but exceeding the expectations of our valued guests.Please note your feedback has been shared with our leadership team as a critical way of understanding how we can continue to deliver great experiences. Once again, we appreciate you taking the time to share your feedback and we thank you for choosing to stay with us.

10/10 – Hervorragend

Renee

Mit der Familie und kleinen Kindern gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
I was here on vacation with my grandkids and we all had a blast! The hotel/resort is beautiful beyond words and the waterpark incredible!
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Gaylord Customer Care am 9. Mai 2024
Thank you for sharing your most recent experience with us from your stay at the Gaylord Opryland Resort and Convention Center. We are truly glad to hear that you enjoyed Soundwaves at our resort and that you enjoyed your overall stay. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! By taking pride in putting people first, we are not only executing the mission of our founders, but exceeding the expectations of our valued guests.Please note your feedback has been shared with our recreation leadership team as a critical way of understanding how we can continue to deliver great experiences. Once again, we appreciate you taking the time to share your feedback and we thank you for choosing to stay with us.

10/10 – Hervorragend

Paul

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Gaylord Customer Care am 9. Mai 2024
Thank you for sharing your feedback regarding your recent stay at the Gaylord Opryland Resort and Convention Center. It was truly a pleasure hosting you and we hope that you give us the chance to welcome you back in the near future.Have a great rest of your day!

10/10 – Hervorragend

Kurt

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Great hotel and the atriums are beautiful.
Aufenthalt von 2 Nächten im März 2024
Antwort von Gaylord Customer Care am 4. Mai 2024
Thank you for sharing your most recent experience with us from your stay at the Gaylord Opryland Resort and Convention Center.We are truly glad to hear that you found our resort and atrium grounds to be beautiful and well maintained. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! By taking pride in putting people first, we are not only executing the mission of our founders, but exceeding the expectations of our valued guests.Please note your feedback has been shared with our leadership team as a critical way of understanding how we can continue to deliver great experiences. Once again, we appreciate you taking the time to share your feedback and we thank you for choosing to stay with us.

10/10 – Hervorragend

Diana

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
I loved the plants and exotic look along with the amenities within the hotel.
Aufenthalt von 3 Nächten im April 2024
Antwort von Gaylord Customer Care am 3. Mai 2024
Thank you for sharing your most recent experience with us from your stay at the Gaylord Opryland Resort and Convention Center. We are truly glad to hear that you found our resort and atrium grounds to be beautiful and well maintained. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! By taking pride in putting people first, we are not only executing the mission of our founders, but exceeding the expectations of our valued guests.Please note your feedback has been shared with our leadership team as a critical way of understanding how we can continue to deliver great experiences. Once again, we appreciate you taking the time to share your feedback and we thank you for choosing to stay with us.

4/10 – Schlecht

paul

Mit dem Partner gereist
Verbesserungswürdig: Personal & Service
We expected more for the price. Cashless at all hotel stores and restaurants was a nuisance. We stayed here because it was close to the Grand Ole Opry which was the reason for the trip. The gardens and waterfalls were very nice as was the greenery. Front staff was great. Concierge was too aggressive on the sale of excursions, I thought.
Aufenthalt von 4 Nächten im April 2024
Antwort von Gaylord Customer Care am 1. Mai 2024
Thank you for sharing your recent experience at the Gaylord Opryland Resort and Convention Center. We appreciate your review of our property and are sorry to hear you were unhappy with some of our prices and fees. Please be assured our leadership team works diligently to establish a pricing structure that ensures the most value for our guests and offers competitive rates that are in-line with other comparable resorts. We have also shared your feedback with our Executive leadership team to ensure continual improvement.Again, thank you for your review and we hope that you give us another opportunity to host you in the near future.

10/10 – Hervorragend

Lynda

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Gaylord resort is beautiful. The atrium pathways, plants, rivers, waterfalls, restaurants, are all amazing. Having an app that helps you find your way around the grounds was very helpful.
Aufenthalt von 2 Nächten im Februar 2024
Antwort von Gaylord Customer Care am 30. Apr. 2024
Thank you for sharing your most recent experience with us from your stay at the Gaylord Opryland Resort and Convention Center. We are truly glad to hear that you found our resort and atrium grounds to be beautiful and well maintained. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! By taking pride in putting people first, we are not only executing the mission of our founders, but exceeding the expectations of our valued guests.Please note your feedback has been shared with our leadership team as a critical way of understanding how we can continue to deliver great experiences. Once again, we appreciate you taking the time to share your feedback and we thank you for choosing to stay with us.

6/10 – Okay

Douglas

Mit der Familie gereist
Gut: Sauberkeit, Ausstattung und Zustand der Unterkunft
hotel is decent. The rooms are clean, albeit small. When I booked the room, it said it sleeps 5, which was exactly how many I needed. I assumed maybe a pull out couch or similar. This was not the case, and I guess it would sleep 5 if you slept 3 to a queen size bed. When I asked about a roll away or cot, they said I could have one for a hundred more dollars. At the price of the rooms and when advertised as "sleeps 5," this seemed ridiculous. Fortunately, my 13 year old didn't mind making a little bed on the floor. The hotel is absolutely huge, which is a blessing and a curse. There is lots of restraunts and things to see, but it takes forever to get anywhere, and the place can be like a maze. It is a 6 minute walk to the Grand Ole Opry; which, is amazing, but expect a 40 dollar plus Uber ride to downtown or most other things to see in Nashville. I did go to the Opry one night; which, is amazing, and I highly recommend it, but most of the other things I went to see were downtown. I would have saved a bunch of money by staying closer to downtown and taking one Uber ride to the Opry. The staff was friendly with the exception of the cleaning lady who knocked on our door at 8:15 am to ask if we were checking out. We were, but didn't plan on leaving until checkout time. I thought that rushing us out at 8:15 was a little low rent and unprofessional.
Aufenthalt von 3 Nächten im April 2024
Antwort von Gaylord Customer Care am 30. Apr. 2024
Thank you for sharing your recent experience at the Gaylord Opryland Resort and Convention Center. We appreciate your loyalty to Marriott Hotels and Resorts and would like to thank you for being a Marriott Bonvoy member.Providing the highest level of hospitality is our number one priority and it is truly disappointing to hear about the overall experience that you had. After viewing the comments on your survey, it is clear that we have areas to improve upon and please note that all of your comments will be shared with the appropriate members of leadership for future improvement and we hope that the next time you join us, you find an improvement in the service we know we can offer.Again, thank you again for completing the guest experience survey and it was a pleasure hosting you at our resort.

10/10 – Hervorragend

susan

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
It is a wonderful place to stay. But it is so big. Initially easy to get turned around. We only stayed one night, so didn’t have time to enjoy all the hotel has to offer. Beautiful!
Aufenthalt von 1 Nacht im April 2024
Antwort von Gaylord Customer Care am 30. Apr. 2024
Thank you for sharing your most recent experience with us from your stay at the Gaylord Opryland Resort and Convention Center. We are truly glad to hear that you found our resort and atrium grounds to be beautiful and well maintained. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! By taking pride in putting people first, we are not only executing the mission of our founders, but exceeding the expectations of our valued guests.Please note your feedback has been shared with our leadership team as a critical way of understanding how we can continue to deliver great experiences. Once again, we appreciate you taking the time to share your feedback and we thank you for choosing to stay with us.

10/10 – Hervorragend

Debra, Katy

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Beautiful, live music and so much to do without leaving. Wonderful spa and cheerful, helpful staff.
Aufenthalt von 1 Nacht im Januar 2024
Antwort von Gaylord Customer Care am 27. Apr. 2024
Thank you for sharing your most recent experience with us from your stay at the Gaylord Opryland Resort and Convention Center.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! By taking pride in putting people first, we are not only executing the mission of our founders, but exceeding the expectations of our valued guests. We are also truly glad to hear that our team of STARS (employees) exceeded your expectations and were helpful and that you found our resort/atrium grounds to be beautiful.Please note your feedback has been shared with our leadership team as a critical way of understanding how we can continue to deliver great experiences. Once again, we appreciate you taking the time to share your feedback and we thank you for choosing to stay with us.

10/10 – Hervorragend

Monica

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
An absolute oasis in Nashville. The conservatory greenhouse atmosphere was so enchanting and relaxing. The food and drinks were four star too. The only thing is that I would want the restaurants to be open to 11 pm.
Aufenthalt von 2 Nächten im April 2024
Antwort von Gaylord Customer Care am 27. Apr. 2024
Thank you for sharing your most recent experience with us from your stay at the Gaylord Opryland Resort and Convention Center. It is always encouraging to hear positive feedback about our restaurants, particularly when it comes from those who matter the most – you! By taking pride in putting people first, we are not only executing the mission of our founders, but exceeding the expectations of our valued guests. We are so glad to hear that your experience at our resort exceeded your expectations and that you were able to create memories that will last a lifetime.Please note your feedback has been shared with our Food & Beverage leadership team as a critical way of understanding how we can continue to deliver great experiences. Once again, we appreciate you taking the time to share your feedback and we thank you for choosing to stay with us.

10/10 – Hervorragend

Kara

Aufenthalt von 1 Nacht im April 2024

10/10 – Hervorragend

Keith

Mit der Familie und kleinen Kindern gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
It’s beyond what I expected!!!
Aufenthalt von 2 Nächten im April 2024
Antwort von Gaylord Customer Care am 27. Apr. 2024
Thank you for sharing your feedback regarding your recent stay at the Gaylord Opryland Resort and Convention Center. It was truly a pleasure hosting you and we hope that you give us the chance to welcome you back in the near future.Have a great rest of your day!

10/10 – Hervorragend

Mike

Gut: Sauberkeit
Aufenthalt von 1 Nacht im April 2024
Antwort von Gaylord Customer Care am 18. Apr. 2024
Thank you for sharing your feedback regarding your recent stay at the Gaylord Opryland Resort and Convention Center. It was truly a pleasure hosting you and we hope that you give us the chance to welcome you back in the near future.Have a great rest of your day!

10/10 – Hervorragend

Jasper

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 3 Nächten im April 2024
Antwort von Gaylord Customer Care am 18. Apr. 2024
Thank you for sharing your feedback regarding your recent stay at the Gaylord Opryland Resort and Convention Center. It was truly a pleasure hosting you and we hope that you give us the chance to welcome you back in the near future.Have a great rest of your day!

8/10 – Gut

Nicholas

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
This is a magnificent facility but everything is expensive! Crazy expensive! There 2 days and 1 night and spent over $1200 for room, water park, and 3 meals for 2 adults and 2 children. Nothing is complimentary! Even pay $37 to self park.
Aufenthalt von 1 Nacht im April 2024
Antwort von Gaylord Customer Care am 18. Apr. 2024
Thank you for taking the time to provide feedback on your recent stay at Gaylord Opryland.We are sorry to hear that the total of your stay was higher than expected - our team works hard to communicate all costs and fees prior to arrival and this includes our resort fee and parking. If you feel like you were overcharged, please let me know so I can look into this for you - nevertheless, I will be sure to communicate your feedback with my Front Office and hotel leadership team for future improvement.As a valued guest, we appreciate you taking the time to share your feedback.

10/10 – Hervorragend

Mary J

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Wonderful hotel. Close to the grand ole opry and shopping mall
Aufenthalt von 2 Nächten im April 2024
Antwort von Gaylord Customer Care am 18. Apr. 2024
Thank you for sharing your feedback regarding your recent stay at the Gaylord Opryland Resort and Convention Center. It was truly a pleasure hosting you and we hope that you give us the chance to welcome you back in the near future.Have a great rest of your day!

10/10 – Hervorragend

Amal

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 1 Nacht im April 2024
Antwort von Gaylord Customer Care am 18. Apr. 2024
Thank you for sharing your feedback regarding your recent stay at the Gaylord Opryland Resort and Convention Center. It was truly a pleasure hosting you and we hope that you give us the chance to welcome you back in the near future.Have a great rest of your day!

6/10 – Okay

JR

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 2 Nächten im April 2024
Antwort von Gaylord Customer Care am 18. Apr. 2024
Thank you for taking the time to provide feedback on your recent stay at the Gaylord Opryland Resort and Convention Center. I noticed that you did not leave any comments that were descriptively negative in your survey; however, you did indicate your experience was less than satisfactory in the scoring area of your response. Please accept our sincere apologies for any inconveniences you may have experienced. We take great pride in ensuring our guests’ satisfaction. Unfortunately, we did not meet your—or our own—expectations. Thank you again for your time and feedback, we hope to have an opportunity to change your last impression of our resort in the future.

10/10 – Hervorragend

widlyne

Mit der Familie und kleinen Kindern gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
I LOVED the waterfall and the sound it makes
Aufenthalt von 3 Nächten im April 2024
Antwort von Gaylord Customer Care am 18. Apr. 2024
Thank you for sharing your feedback regarding your recent stay at the Gaylord Opryland Resort and Convention Center. It was truly a pleasure hosting you and we hope that you give us the chance to welcome you back in the near future.Have a great rest of your day!

10/10 – Hervorragend

Rebecca

Mit einer Gruppe gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Gaylord is a beautiful hotel with lots of dining, some shopping and exceptional service. It never disappoints
Aufenthalt von 1 Nacht im April 2024
Antwort von Gaylord Customer Care am 18. Apr. 2024
Thank you for sharing your feedback regarding your recent stay at the Gaylord Opryland Resort and Convention Center. It was truly a pleasure hosting you and we hope that you give us the chance to welcome you back in the near future.Have a great rest of your day!

10/10 – Hervorragend

Lea

Gut: Zustand der Unterkunft
Aufenthalt von 3 Nächten im April 2024
Antwort von Gaylord Customer Care am 18. Apr. 2024
Thank you for sharing your feedback regarding your recent stay at the Gaylord Opryland Resort and Convention Center. It was truly a pleasure hosting you and we hope that you give us the chance to welcome you back in the near future.Have a great rest of your day!

10/10 – Hervorragend

Michelle

Mit der Familie gereist
Gut: Personal & Service und Zustand der Unterkunft
The ambiance was beautiful. There were so many places to go inside the hotel. My kids (ages 12 & 14) loved that they could explore the hotel. The rooms were clean and comfy. Easy parking. Lots of restaurants in hotel. People very nice. I didn’t like that the boat ride and Soundwaves admission was not included in guests package. In addition, at the soundwaves, there was not enough tubes for lazy river or water slides. Family definitely would go back.
Aufenthalt von 2 Nächten im April 2024
Antwort von Gaylord Customer Care am 18. Apr. 2024
Thank you for sharing your most recent experience with us from your stay at the Gaylord Opryland Resort and Convention Center. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! By taking pride in putting people first, we are not only executing the mission of our founders, but exceeding the expectations of our valued guests.Please note your feedback has been shared with our leadership team as a critical way of understanding how we can continue to deliver great experiences. Once again, we appreciate you taking the time to share your feedback and we thank you for choosing to stay with us.

8/10 – Gut

Robert

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Property is absolutely gorgeous. However the cashless property and over all price was disconcerting.
Aufenthalt von 4 Nächten im April 2024
Antwort von Gaylord Customer Care am 6. Apr. 2024
Thank you for taking the time to provide feedback on your recent stay at Gaylord Opryland. On behalf of the entire team here at the resort, we are sorry to hear that you felt that way about our price point. Our team establishes a pricing & service structure that ensures the most value for our guests but we do take this feedback extremely seriously and use it to help better the guest experience. Please be assured your comments have been passed along to our hotel leadership teams and I hope that the next time you choose to stay with us, you find an improvement in the quality and service that we are known to offer.We are sorry to hear that you were not aware of the cashless at our resort - our team works hard to make sure this information is communicated in our pre-arrival emails as well as on Marriott.com. Please note that your comments will be shared with hotel leadership and will be addressed internally for future improvement to ensure that all guests are aware of this policy at our resort and we apologize for the impact this had on your visit. With future visits, you can convert funds at our Cash-to-Card ATM Kiosks, making use of these prepaid gift cards at any location, even outside the resort.As a valued guest, we appreciate you taking the time to share your feedback.

8/10 – Gut

ShuFen

Mit der Familie und kleinen Kindern gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Because the stay was too short, there was no time to experience it
Aufenthalt von 1 Nacht im April 2024
Antwort von Gaylord Customer Care am 4. Apr. 2024
Thank you for sharing your most recent experience with us from your stay at the Gaylord Opryland Resort and Convention Center. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! By taking pride in putting people first, we are not only executing the mission of our founders, but exceeding the expectations of our valued guests.Please note your feedback has been shared with our leadership team as a critical way of understanding how we can continue to deliver great experiences. Once again, we appreciate you taking the time to share your feedback and we thank you for choosing to stay with us.

10/10 – Hervorragend

Cara

Gut: Zustand der Unterkunft
Aufenthalt von 1 Nacht im März 2024
Antwort von Gaylord Customer Care am 6. Apr. 2024
Thank you for sharing your feedback regarding your recent stay at the Gaylord Opryland Resort and Convention Center. It was truly a pleasure hosting you and we hope that you give us the chance to welcome you back in the near future.Have a great rest of your day!

8/10 – Gut

Leah

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
We ate at Cascades the first night we arrived, and it was the absolute worst food ever for a $200 meal. It pretty much scared us away from eating at the other restaurants in the hotel.
Aufenthalt von 3 Nächten im März 2024
Antwort von Gaylord Customer Care am 3. Apr. 2024
Thank you for taking the time to comment on your recent stay. Please accept our apologies for the experience you had at Cascades American Grill. We pride ourselves on being a resort dedicated to flawless customer service, and we're sorry we did not provide this for you. Our leadership team uses guest feedback like yours to address areas of concern and take corrective measures in order to improve our guests’ experience.In the future, we hope to have the opportunity to welcome you back and provide you with an experience service more in-line with our resort’s traditions.

10/10 – Hervorragend

Joe

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Everything was wonderful as always at the Opryland hotel
Aufenthalt von 2 Nächten im März 2024
Antwort von Gaylord Customer Care am 3. Apr. 2024
Thank you for sharing your feedback regarding your recent stay at the Gaylord Opryland Resort and Convention Center. It was truly a pleasure hosting you and we hope that you give us the chance to welcome you back in the near future.Have a great rest of your day!

10/10 – Hervorragend

Stephanie

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Loved the service and accommodations
Aufenthalt von 1 Nacht im März 2024
Antwort von Gaylord Customer Care am 3. Apr. 2024
Thank you for sharing your feedback regarding your recent stay at the Gaylord Opryland Resort and Convention Center. It was truly a pleasure hosting you and we hope that you give us the chance to welcome you back in the near future.Have a great rest of your day!

8/10 – Gut

Roy

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service und Ausstattung
Over priced rooms
Aufenthalt von 2 Nächten im März 2024
Antwort von Gaylord Customer Care am 3. Apr. 2024
Thank you for sharing your recent experience at the Gaylord Opryland Resort and Convention Center. We appreciate your review of our property and are sorry to hear you were unhappy with some of our prices and fees. Please be assured our leadership team works diligently to establish a pricing structure that ensures the most value for our guests and offers competitive rates that are in-line with other comparable resorts. We have also shared your feedback with our Executive leadership team to ensure continual improvement.Again, thank you for your review and we hope that you give us another opportunity to host you in the near future.

6/10 – Okay

Kendra

Mit der Familie gereist
Very expensive!
Aufenthalt von 1 Nacht im März 2024
Antwort von Gaylord Customer Care am 3. Apr. 2024
Thank you for sharing your recent experience at the Gaylord Opryland Resort and Convention Center. We appreciate your review of our property and are sorry to hear you were unhappy with some of our prices and fees. Please be assured our leadership team works diligently to establish a pricing structure that ensures the most value for our guests and offers competitive rates that are in-line with other comparable resorts. We have also shared your feedback with our Executive leadership team to ensure continual improvement.Again, thank you for your review and we hope that you give us another opportunity to host you in the near future.

10/10 – Hervorragend

Joanne

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Love everything, room, dining, shopping and decor. Great stay! But pricey
Aufenthalt von 2 Nächten im März 2024
Antwort von Gaylord Customer Care am 3. Apr. 2024
Thank you for sharing your feedback regarding your recent stay at the Gaylord Opryland Resort and Convention Center. It was truly a pleasure hosting you and we hope that you give us the chance to welcome you back in the near future.Have a great rest of your day!

8/10 – Gut

DeOndra

Mit der Familie und kleinen Kindern gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
This resort is clean and very beautiful.
Aufenthalt von 1 Nacht im März 2024
Antwort von Gaylord Customer Care am 29. März 2024
Thank you for sharing your most recent experience with us from your stay at the Gaylord Opryland Resort and Convention Center. We are truly glad to hear that you found our resort and atrium grounds to be beautiful and well maintained. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! By taking pride in putting people first, we are not only executing the mission of our founders, but exceeding the expectations of our valued guests.Please note your feedback has been shared with our leadership team as a critical way of understanding how we can continue to deliver great experiences. Once again, we appreciate you taking the time to share your feedback and we thank you for choosing to stay with us.

8/10 – Gut

Lauren

Aufenthalt von 5 Nächten im März 2024
Antwort von Gaylord Customer Care am 18. Apr. 2024
Thank you for sharing your feedback regarding your recent stay at the Gaylord Opryland Resort and Convention Center. It was truly a pleasure hosting you and we hope that you give us the chance to welcome you back in the near future.Have a great rest of your day!

8/10 – Gut

Jennifer

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
The property is grand and has an amazing scenery. The staff is excellent and the property is extremely clean. I would have given 5 stars but it was hard to be fed at times. Only 2 restaurants take reservations and most were either closed completely or full during our stay. If you boast all of these restaurants then they need to be available. Room service was always a 2 to 3hour wait. If they get this fixed its a 5 star plus experience!!
Aufenthalt von 3 Nächten im März 2024
Antwort von Gaylord Customer Care am 28. März 2024
Thank you for taking the time to comment on your recent stay. Please accept our apologies for the experience you had with our restaurants. We pride ourselves on being a resort dedicated to flawless customer service, and we're sorry we did not provide this for you. Our leadership team uses guest feedback like yours to address areas of concern and take corrective measures in order to improve our guests’ experience.In the future, we hope to have the opportunity to welcome you back and provide you with an experience service more in-line with our resort’s traditions.

8/10 – Gut

Gary

Gut: Zustand der Unterkunft
Property was great. Restaurants over priced and service was fair.
Aufenthalt von 2 Nächten im März 2024
Antwort von Gaylord Customer Care am 28. März 2024
Thank you for taking the time to provide feedback on your recent stay at Gaylord Opryland. On behalf of the entire team here at the resort, we are sorry to hear that you felt that way about the price point of our restaurants. Our team establishes a pricing & service structure that ensures the most value for our guests but we do take this feedback seriously and use it to help better the guest experience. Please be assured your comments have been passed along to our hotel leadership teams and I hope that the next time you choose to stay with us, you find an improvement in the quality and service that we are known to offer.As a valued guest, we appreciate you taking the time to share your feedback.

10/10 – Hervorragend

Vickie R

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Everything was really nice. However, I did request a room with a view and got a view of the magnolia pool. We really wanted an interior view.
Aufenthalt von 1 Nacht im März 2024
Antwort von Gaylord Customer Care am 28. März 2024
Thank you for sharing your feedback regarding your recent stay at the Gaylord Opryland Resort and Convention Center. It was truly a pleasure hosting you and we hope that you give us the chance to welcome you back in the near future.Have a great rest of your day!

10/10 – Hervorragend

Dylan

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 3 Nächten im März 2024
Antwort von Gaylord Customer Care am 27. März 2024
Thank you for sharing your feedback regarding your recent stay at the Gaylord Opryland Resort and Convention Center. It was truly a pleasure hosting you and we hope that you give us the chance to welcome you back in the near future.Have a great rest of your day!

10/10 – Hervorragend

Rami, River Forest

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
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Aufenthalt von 1 Nacht im März 2024
Antwort von Gaylord Customer Care am 27. März 2024
Thank you for sharing your feedback regarding your recent stay at the Gaylord Opryland Resort and Convention Center. It was truly a pleasure hosting you and we hope that you give us the chance to welcome you back in the near future.Have a great rest of your day!

10/10 – Hervorragend

Faison

Aufenthalt von 1 Nacht im März 2024
Antwort von Gaylord Customer Care am 18. Apr. 2024
Thank you for sharing your feedback regarding your recent stay at the Gaylord Opryland Resort and Convention Center. It was truly a pleasure hosting you and we hope that you give us the chance to welcome you back in the near future.Have a great rest of your day!