Dear Steve,Thank you for your great reviews.All the best!Kind regards,Mick Yuan

Thank you so much fornyour kind review. Stay well and safe Kia kaha Kerryann

THANK YOU!! What a great review and rating. We so appreciate the feedback. warmest regards Kerryann

Thank you so much for your rating. warmr egards Kerryann

Thank you for your great rating. Come back soon.

Thank you very much for taking the timeto write such a lovely review warm regards Kerryann

Thank you for your kind review

Kia Ora Veeni,Thank you for your review and I am glad that you find our hotel unique. Unfortunately I do not quite get it when you mentioned "tab as shower". Our mirror in the bathroom is away from the toilet. Considering the decent size of our bathroom I do not think anyone would normally have the feeling as you mentioned. There is indeed mirror in the bedroom.Thank you again Veeni. Please contact the hotel and ask for me so we can have further discussion on your experience.Nga mihi,Mick YuanAssistant Manager

Kia Ora Zoe,Thank you for your review and we hope to see you again in the future.Nga mihi,Mick YuanAssistant Manager

Kia Ora Shakaiyah,Thank you for your review. We all know how important a good night of sleep is and I am glad that you had it while staying with us.All the best!Nga mihi,Mick YuanAssistant Manager

Kia Ora Joseph,Thank you for taking the time to review us online.I am glad you enjoyed the wonderful view of Hawke Bay and find our location convenient.We wish you all the best and hope to see you again in the future.Nga mihi,Mick YuanAssistant Manager

Kia Ora Jono,Thank yo for your kind review.We wish you all the best and hope to see you again in the future.Nga mihi,Mick YuanAssistant Manager

Kia Ora Sarah,Thank you for your kind review.We wish you all the best and to see you again in the future.Nga mihi,Mick YuanAssistant Manager

Kia Ora Seonag, Thank you for the wonderful review. Our team will really appreciate receiving this. Kind regardsKatie Silcock

Kia Ora Lee, Thank you for the top marks!Nga mihi nui Katie Silcock

Kia Ora, Thank you for the 10! Our hard-working team will really appreciate this feedback. Kind regardsKatie Silcock

Kia Ora, Thank you for your feedback. We hope to see you again soon! Kind Regards, Katie Silcock

Kia Ora Jennifer, I have taken your feedback on-board. Kind regardsKatie Silcock

Kia Ora Leanne, We really appreciate the wonderful review and hope to welcome you back again soon. Kind regards, Katie Silcock, GM

Kia Ora Wendy, Thank you for your review and comments. I am pleased that you enjoyed the Ocean Spa facilities across the road from the hotel. Use of the Gym at Ocean Spa is complimentary for guests; however, all other facilities are paid separately. We hope to see you back in Napier very soon. Kind regards, Katie Silcock, GM

Kia Ora Sandra, Thank you for your feedback! Kind regards, Katie Silcock,GM

Kia Ora Pasha, Thank you for your review and your kind comments. We look forward to having you back! Nga mihi nui Katie Silcock, GM

Kia Ora Kellie, Thank you for your review. We hope to make it a 5 next time you stay! Nga mihi nui Katie Silcock, GM

Kia Ora Tracey,Thank you for your kind review. We wish you all the best and hope to see you again in the future.Nga mihi,Mick

Kia Ora Tristram, Thank you for your wonderful review. I will make sure the team receive this feedback. We hope to welcome you back again in the future. Nga mihi niKatie Silcock

Kia Ora Mark,Thank you for your great review! We wish you all the best in 2024 and to see you again in the future.Nga mihi,Mick

Kia Ora Rewi,Thank you for taking the time to review us online.I am glad to know that you enjoyed our location but sorry to read that you did not find our team helpful or our cleanness up to your standard. Hope our phone conversation provided assurance to you that we will improve in areas required.Thank you again Rewi. We wish you all the best in 2024!Nga mihi,Mick

Dear Mauro,Thank you for your kind review.We wish you all the best and hope to see you again in the future.Kind regards,Mick Yuan

Dear Manabu,Thank you for your kind review.I am glad that you have enjoyed your stay, especially in our view and location.Thank you again and we wish you all the best for the rest of your trip in New Zealand.Kind regards,Mick Yuan

Kia Ora Md HABIB,Thank you for your kind review.We wish you all the best in 2024!Nga mihi,Mick YuanAssistant Manager

Kia Ora Christian,Thank you for taking the time to review us online.I am disappointed to read that we have only scored 6 out of 10 during your stay. There are a number of factors that may effect the price. Keep an eye online so you won't miss out on any great price. We wish you all the best in 2024!Nga mihi,Mick YuanAssistant Manager

Kia Ora,Thank you for your kind review.We wish you a great 2024 ahead!Nga mihi,Mick YuanAssistant Manager

Kia Ora Balthazar,Thank you for your kind review!We wish you all the best with 2024.Nga mihi,Mick YuanAssistant Manager

Kia Ora Alison,Thank you for taking the time to review us online.I am glad that you enjoyed your overall stay with us and admit that there are areas we can improve. For the EV charger, it does mention on our website to bring your own cable and pay as you go.Thank you again and we wish you a very Merry Christmas ahead.Nga mihi,Mick YuanAssistant Manager

Kia Ora Daniel,Thank you for your kind review. We wish you all the best and hope to see you again in the future.Nga mihi,Mick YuanAssistant Manager

Kia Ora Barb,Thank you for your online review.I am glad that you have enjoyed the view. I have passed your comments onto respective departments who will take it onboard and make necessary improvements. Hope the minibar charge has been resolved. We are happy to assist should you have any further questions.Kind regards,Mick YuanAssistant Manager

Kia Ora Megan,Thank you for your feedback. Hope to see you again in the future.Nga mihi,Mick YuanAssistant Manager

Dear Tracy,Thank you for your kind review and I am glad that our staff are helpful and you enjoy the view and location! All the best to you!Kind regards,Mick YuanAssistant Manager

Dear Shohei,Thank you for you review. Hope you enjoy the rest of your trip in New Zealand.Kind regards,Mick YuanAssistant Manager

Dear Stacey,Thank you for taking the time to review us online. We wish you all the best and hope to see you again in the future!Kind regards,Mick YuanAssistant Manager