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Bewertungen von Ngong Hills Hotel

3.5 out of 5
Ngong Hills Hotel
Ngong Road, Nairobi

Bewertungen

8,2

Sehr gut

23 von insgesamt 71 Gästebewertungen haben eine Bewertung von 10 - Hervorragend" "
31 von insgesamt 71 Gästebewertungen haben eine Bewertung von 8 - Gut" "
13 von insgesamt 71 Gästebewertungen haben eine Bewertung von 6 - Okay" "
3 von insgesamt 71 Gästebewertungen haben eine Bewertung von 4 - Schlecht" "
1 von insgesamt 71 Gästebewertungen haben eine Bewertung von 2 - Ungenügend" "

8,4/10

Sauberkeit

8,6/10

Personal & Service

7,6/10

Ausstattung

8,0/10

Zustand der Unterkunft

7,2/10

Umweltfreundlichkeit

Bewertungen

10/10 – Hervorragend

Behnam

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 5 Nächten im Mai 2024

8/10 – Gut

Marcus

Gut: Sauberkeit, Ausstattung und Zustand der Unterkunft
Was a bit crazy cz the staff did not know exactly what to charge and what was booked.
Aufenthalt von 4 Nächten im Oktober 2023

8/10 – Gut

Hellen Anyango

Aufenthalt von 3 Nächten im September 2021

6/10 – Okay

Nora, Iasi, Romania

Gut: Sauberkeit, Personal & Service und Komfort des Zimmers
Good for a one night stay
We booked a room for 3 just for one night. The room was very small but clean. The hotels restaurant has a good food variety but very slow service. The hotel staff didn‘t provide plug adapter.
Aufenthalt von 1 Nacht im Juni 2018

8/10 – Gut

Juergen

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Antwort von General Manager am 11. Okt. 2016
Dear M. Juergen, We are so much delighted for taking your time to rate us. It was our great pleasure for hosting you in our hotel and we are looking forward to host you again in future. Regards, Edward Mulievi, Operations Manager.

10/10 – Hervorragend

Fam.Linke

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Tolles Hotel mit hervorragendem Service
Ich kann dieses Hotel uneingeschränkt weiterempfehlel. Super Service, sauber, neueste Ausstattung und super Essen. Die Toiletten des Restaurants waren so sauber, dass man bedenkenlos vom Boden hätte essen können :) Einfach nur klasse!
Antwort von Edward Mulievi am 5. Nov. 2015
Hello Mr. Linke, Thank you for the kind words and thanks for the continued support. Looking forward to welcoming you back to our hotel.

8/10 – Gut

Christian, München

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Renoviertes Hotel mit moderner Austattung.
Klare Empfehlung für jemanden, der ein günstiges Hotel mit sehr gutem Standard in Nairobi sucht.
Antwort von Edward Mulievi am 22. Sept. 2015
Thank you for taking your time to rate our hotel! We are humbled by the feedback you gave us we look forward to hosting you in the future. Please do not hesitate to let us know if there is anything else we can do to make it more comfortable. Kind Regards, Edward Mulievi Deputy GM

4/10 – Schlecht

Virginia

Mit der Familie gereist
Verbesserungswürdig: Sauberkeit, Ausstattung und Zustand der Unterkunft
I didn't like anything abt the property.
Aufenthalt von 6 Nächten im April 2024

10/10 – Hervorragend

Amber

Geschäftlich gereist
So friendly! Wonderful experience! This was our second stay in 2 years and although it isn’t super close to airport, I feel like I could bypass other options because of the service, cleanliness, and great restaurant!
Aufenthalt von 1 Nacht im April 2024

10/10 – Hervorragend

Sherrell

Mit dem Partner gereist
The property need to have a better Internet system, and they need to let people be aware that they are responsible for their driver to and from the airport. Other than that the hotel is in a great location. The restaurant food was great and the staff was outstanding they had a lot of respect from the people that let you in the gate to the ones twho prepare your food to the one who clean your room to the ones at the front desk, I enjoyed everything about my stay at this hotel. I stayed there for 12 days and my stay was amazing. This hotel had the best staff I ever meet. I love the way everyone greeted you on a daily basis.
Aufenthalt von 12 Nächten im Januar 2024

2/10 – Ungenügend

Moses

Verbesserungswürdig: Zustand der Unterkunft
Aufenthalt von 1 Nacht im Januar 2024

8/10 – Gut

Lydia

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Was good and convenient for my needs.
Aufenthalt von 9 Nächten im Dezember 2023

10/10 – Hervorragend

Sonia

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 1 Nacht im Oktober 2023

10/10 – Hervorragend

Aaron

Aufenthalt von 1 Nacht im Mai 2023

8/10 – Gut

Yijia

Geschäftlich gereist
Gut: Sauberkeit, Personal & Service und Ausstattung
The staff is very friendly, and the related facilities of the shower room need to be remodeled
Antwort von Peris am 29. Jan. 2023
Dear Yijia Thank you for staying with us and for your honest feedback, we will check on our shower rooms so that your next stay with us and for other guests is pleasant . We look at such feedbacks as positive change drivers .Thank you

10/10 – Hervorragend

Tony

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Location is great
Aufenthalt von 1 Nacht im Oktober 2022

8/10 – Gut

Verifizierter Reisender

Geschäftlich gereist
Gut: Sauberkeit, Personal & Service und Komfort des Zimmers
Aufenthalt von 7 Nächten im Juli 2022

10/10 – Hervorragend

David

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
An affordable four star hotel. Worth trying
Aufenthalt von 1 Nacht im April 2022

8/10 – Gut

Andrei

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Hotel was okay for one night staying.
Aufenthalt von 1 Nacht im Dezember 2021

8/10 – Gut

Edith

Mit dem Partner gereist
Gut: Personal & Service und Ausstattung
El hotel esta cerca de tiendas y supermercado. el cuarto que nos todo. el sensor de movimiento tenia problemas, la ducha el agua slia por todos lados, la goma de la puerra del bańo estaba despegada, reporte todo y enseguida fueron a arreglar todo, muy buena respuesta. El desayuno muy bueno. En general nos fue miy bien en este hotel el servicio y atención muy bueno. lo recomiendo.
Aufenthalt von 2 Nächten im November 2021
Antwort von Ngong hills hotel am 19. Nov. 2021
Gracias por tomarse su tiempo para revisar nuestra propiedad, nos complace saber que a pesar de algunos desafíos que experimentó, pudimos hacer que su estadía sea memorable, esperamos recibirlo nuevamente en un futuro cercano.

6/10 – Okay

Joseph Mavindu, Mwingi

Geschäftlich gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Liked their clean room. Friendly staff too. Disliked: when I extended my stay by 2 days, they hicked prices opportunistically
Aufenthalt von 3 Nächten im September 2021
Antwort von Ngong hills hotel am 28. Okt. 2021
Thank you Joseph for taking your time to give us feedback, we are glad to hear that our rooms met your expectations and the staff were friendly , we take pride in catering to our guests the best way we can, we, however, apologize for the hicked prices we have looked into it and we promise when you stay with us again it will not happen. we hope to host you in the near future.

4/10 – Schlecht

Kennedy

Gut: Zustand der Unterkunft und Komfort des Zimmers
Verbesserungswürdig: Personal & Service
Aufenthalt von 1 Nacht im Juli 2021

10/10 – Hervorragend

Verifizierter Reisender

Geschäftlich gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Very clean and well equipped room. Service was great too - prompt service despite a midnight check-in and very accommodating to my request for a quiet room and late check-out.
Aufenthalt von 1 Nacht im März 2021

8/10 – Gut

Janice

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Pleasantly surprised
The exterior of the hotel made me question my choice, but our driver said it was very nice. The receptionist was helpful though not overly pleasant. The room was beautiful, modern, comfortable. The location was excellent and not far from the CBD. We would definitely stay here again.
Aufenthalt von 1 Nacht im Dezember 2020
Antwort von Janet am 12. Jan. 2021
dear Janice, Thank you so much for your review. Once again, allow me say that we were more than humbled to host you in our hotel within your short stay. we are happy to hear that you enjoyed your stay and that you consider coming back again. We look forward to seeing you again soon.

4/10 – Schlecht

Verifizierter Reisender

Mit der Familie und kleinen Kindern gereist, Geschäftlich gereist
Verbesserungswürdig: Personal & Service und Ausstattung
There was Disco music palying that would have kept us awake and we had to change rooms twice to even get to sleep. The room that we were finally put in was small and stuffy.
Aufenthalt von 1 Nacht im Januar 2020

8/10 – Gut

Jana

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 4 Nächten im Oktober 2019

10/10 – Hervorragend

Verifizierter Reisender

Geschäftlich gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
El precio del hotel no es muy alto y la ubicación son accesibles a centro comercial, el unico problema escel trafico y que las calles son muy malas, hace un ańo estuve por el area y sigue igual las calles.
Aufenthalt von 6 Nächten im August 2019

8/10 – Gut

James

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Good value....
All good for the price point. Convenient to coffee, shopping, places to eat. Not far from CBD. The Wi-Fi sucks but everything else is pretty good.
Aufenthalt von 2 Nächten im Juni 2019

10/10 – Hervorragend

Don, Portland

Geschäftlich gereist, Mit einer Gruppe gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Staff always willing to help. Rooms are quiet and exceptionally clean!
Aufenthalt von 1 Nacht im Mai 2019

10/10 – Hervorragend

Verifizierter Reisender

Aufenthalt von 1 Nacht im Mai 2019

10/10 – Hervorragend

Verifizierter Reisender

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Decor of a Hyatt Regency at a Holiday Inn price
Excellent check-in. Room was ready and great choice. Lobby is small with 5 chairs but 100 feet away is great indoor/outdoor lounge areas with room for 50 meetings of business men at same time. Breakfast buffet is a real value when pre-booked in room rate. Excellent food choices, 3 juices, 3 cereals, 10 hot entrees, custom eggs to order, 6 breads, great coffee, 5 fruits for dessert. 20 foot long buffet for breakfast is impressive. Dinner is also buffet just different choices and is expensive and only fair . On busy street which is under construction so there is a constant traffic jam. One hour from airport due to traffic. Nice indoor/outdoor bar for drinks at night. Very good security. No pool or business center. Fast modern elevators. Stayed four nights on business. Would come back again.
Aufenthalt von 3 Nächten im April 2019
Antwort von Stephen Mwinzi Willy am 2. Mai 2019
Dear Guest, Thank you for your breathtaking feedback.We are glad to hear that we met and exceeded your expectations.Its really a big honor to have you as our ambassador out there.We will strive to giving our best and we hope to see you again.

6/10 – Okay

Sofia

Gut: Sauberkeit und Personal & Service
Aufenthalt von 1 Nacht im März 2019

10/10 – Hervorragend

Andreas

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
This is a wery good hotell wit good service
Aufenthalt von 4 Nächten im November 2018

8/10 – Gut

Claire

Gut: Sauberkeit, Personal & Service und Komfort des Zimmers
Ngong super staff
Stayed at the Ngong Hills Hotel for a couple of nights either end of a trip to the Mara. The staff are just lovely and bent over backward to accommodate our needs. The hotel itself is clean and functional- but fine for the price. Had a couple of mosquitos in the rooms so do be vigilant. The location was good for us as close to both international and domestic airports.
Aufenthalt von 1 Nacht im Oktober 2018

8/10 – Gut

James

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Good business hotel
Good and comfortable after all these years. Good food.
Aufenthalt von 3 Nächten im Oktober 2018

8/10 – Gut

Verifizierter Reisender

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
The room and the restaurant were great. The only thing that was tough was that there were mosquitoes coming into our room nonstop (maybe from the vents or drain) such that I got most of my bites just from being inside/sleeping in our hotel room.
Aufenthalt von 3 Nächten im September 2018

10/10 – Hervorragend

Verifizierter Reisender

Quick pleasant stay
When doing my initial booking, i only had the option to book a family room. Upon arrival, the hotel staff upgraded us to a business/executive room free of charge to free up the family room that my husband and I clearly didn't need. The room was clean, spacious and comfortable, and the amenities were well thought out. After over a week of safari, this room was just what we needed. We ended up having to catch a very early flight, so did not get to have the free breakfast, but judging by the rest of our experience here, i'm sure it was superb. The hotel also provided us with a free shuttle to the airport (at 3am!). The staff is very friendly and helpful, i would highly recommended this hotel to anyone visiting Kenya.
Aufenthalt von 1 Nacht im August 2018

10/10 – Hervorragend

Bryce, Utah, USA

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
We stayed there for a week on a business trip. It was close to the business we were visiting so we were able to avoid the terrible traffic most of the time. The hotel was great, and the breakfast was good, and very convenient.
Aufenthalt von 5 Nächten im Juli 2018

8/10 – Gut

Robert

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers

10/10 – Hervorragend

Sheree

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Stellar Experience
I stayed at the Ngong and the suggestion of a friend. I was waiting to go on Safari. My safari fell through and being it was Saturday it was difficult to get a hold of any safari company. I only had a few days. Mary at the front reception saved the day. She got right on it and connected me with Johnson Mboche of Sweet Africa (who also gives highly personalized service and an amazing safari). Thank you Mary! From the cleaning staff on up to management the service was absolutely stellar and very friendly. I was traveling solo and am female and was treated with absolute respect.
Aufenthalt von 1 Nacht im Januar 2018

10/10 – Hervorragend

Verifizierter Reisender

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Great customer service
Stayed here on business and will come again. Really appreciated the friendly staff who go out of their way to make you feel welcome and comfortable.
Aufenthalt von 14 Nächten im Februar 2018

8/10 – Gut

RM, Canada

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Clean and comfortable hotel
We stayed for a night at this hotel and really enjoyed ourselves. We had a midnight departure at the airport, so for a reasonable rate gave us a late check out of after supper. The staff went out of their way to help us, especially Millicent at the front desk. The rooms were clean, beds comfortable, and the restaurant had good selection of tasty food. We were a short walk from a shopping centre where we could pick up last minute gifts and snacks, so the location was very convenient.
Aufenthalt von 1 Nacht im Januar 2018

8/10 – Gut

Verifizierter Reisender

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Made to feel welcome, hotel staff very helpful and friendly
Aufenthalt von 1 Nacht im Januar 2018

8/10 – Gut

Stephan

Gut: Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Helt OK Hotel i Nairobi.
Helt OK hotell vänlig och tillmötesgående personal. Frukosten också helt OK. Åt i restaurangen första kvällen och det gick att äta men maten hade mer att önska. Nära till Yaya köpcenter och flera restauranger i närheten. Bra säkerhet på hotellet, man känner sig trygg. ”Hotellraxin” tog inga överpriser.
Aufenthalt von 2 Nächten im Dezember 2017

10/10 – Hervorragend

Verifizierter Reisender

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Nice hotel, great location
Helpful and friendly staff, very welcoming, comfortable, great location
Aufenthalt von 2 Nächten im Dezember 2017
Antwort von Stephen Willy am 8. Jan. 2018
Dear Guest, We are glad to hear that we met and exceeded your expectations.We look forward to welcoming you soon and offer that experience.

6/10 – Okay

Richard

Ordinary
Aufenthalt von 2 Nächten im November 2017

6/10 – Okay

Julie

Gut: Sauberkeit
Good hotel easily accessible
My children and I enjoyed our stay at the hotel however Mosquitoes interrupted our sleep for 3 nights out of the 5 nights we were there( our rooms were sprayed in the evenings for the next two days after we complained)
Aufenthalt von 5 Nächten im September 2017

8/10 – Gut

Verifizierter Reisender

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Great location, comfortable rooms and great staff, excellent wifi connectivity almost everywhere in the hotel - quick lift. gym needs a bit of improvement, e
Aufenthalt von 3 Nächten im Juli 2017

10/10 – Hervorragend

Wendy, San Francisco

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Great Business Hotel
Ngong Hills had everything I needed for a comfortable week long stay while on business in Nairobi: good location, great wifi, helpful staff, clean/ comfortable room, safe, walking distance to nearby grocery and cafes/ malls, great breakfast included in room price and good on-site bar/ restaurant food with decent prices. I've found my new go-to hotel for future Nairobi trips. I just hope their prices stay reasonable. The road construction on Ngong Rd was inconvenient, but not the hotel's fault... just something to keep in mind as you will need to allow extra time for taxi and car detours until the road work is complete. Geoffrey, Milicent, Alfred, and Joan were especially friendly and helpful staff to me, but honestly everyone was incredibly nice and made me feel welcome.

8/10 – Gut

James

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Good location, good value, and convenience
Conveniently located hotel. Lots of road work, but the noise does not reach the rooms.