Wasserrutsche

Bewertungen von The Kartrite Resort & Indoor Waterpark

4 out of 5
The Kartrite Resort & Indoor Waterpark
555 Resorts World Drive, Monticello, NY

Bewertungen

8,0

Sehr gut

474 von insgesamt 1008 Gästebewertungen haben eine Bewertung von 10 - Hervorragend" "
230 von insgesamt 1008 Gästebewertungen haben eine Bewertung von 8 - Gut" "
144 von insgesamt 1008 Gästebewertungen haben eine Bewertung von 6 - Okay" "
72 von insgesamt 1008 Gästebewertungen haben eine Bewertung von 4 - Schlecht" "
88 von insgesamt 1008 Gästebewertungen haben eine Bewertung von 2 - Ungenügend" "

8,6/10

Sauberkeit

8,0/10

Personal & Service

8,2/10

Ausstattung

8,6/10

Zustand der Unterkunft

8,4/10

Umweltfreundlichkeit

Bewertungen

6/10 – Okay

David

Mit der Familie und kleinen Kindern gereist, Mit der Familie gereist
Gut: Ausstattung
Verbesserungswürdig: Personal & Service
We requested Rom service three times and it simply did not happen during our four night stay. Shelves were dusty, carpet was outworn. Prices are high. Child bedroom does not have a door.
Aufenthalt von 4 Nächten im August 2023
Antwort von Hotel Management am 14. Aug. 2023
Thank you so much for taking the time to write such an informative review, David. We will absolutely be discussing your points of concern with our staff. Please accept our sincerest apologies for the poor first impression; your experience is not the norm and is certainly not acceptable at our hotel. It is always of utmost importance to us to ensure that our guests and customers leave the hotel satisfied at all times. We hope that you’ll give us a second chance in the future to make up for the trouble you unfortunately experienced during your stay this time around.

10/10 – Hervorragend

Melissa

Mit einer Gruppe gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
We were only able to stay one night, but it was a very enjoyable experience! We loved the fact that the girls could go into the waterpark earlier than we checked in and could stay until 7pm the day we checked out at 11am. The room was very clean. We will definitely return!
Aufenthalt von 1 Nacht im Mai 2024

8/10 – Gut

Nicole

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
We stayed a couple days of Memorial Weekend, chose the Kartrite because reviews seemed good and it didn’t look to be as chaotic as other waterpark resorts we’ve been to. Overall, we would come again but here are the pros/cons. Pros: Clean: like really clean which was lovely having a toddler, I didn’t leave worried we were going to be getting sick any second. TBD though, as of course it’s still a waterpark but everything felt newer and kept up. Water park: Toddler/Older Kid and Adult friendly. Bars with cabana rentals up top, slides, pools, food down below. Wave pool, toddler areas and heated indoor/outdoor pool were a favorite of ours. Convenience: A couple eateries inside the resort albeit expensive but convenient. Groceries/outside food are 8min away. ShopRite to get groceries. We also ate at a local Italian restaurant called Colosseo. It was delicious and easy. Drive-ability: only an hour from our house which is awesome. Cons: Cost: While I found it to be a bit cheaper then some other water park resorts, really you’re paying for the room and a water park pass upfront which is built into the cost of a very standard room. Some other resorts factor in fun activities for kids etc that you don’t “feel” like you’re paying for. Kartrite felt expensive once you’re there as you’re nickel and dimed for every activity. Also, let’s be honest $18 for a Margarita is crazy ridiculous. And the food isn’t amazing for a $16 quesadilla.
Aufenthalt von 2 Nächten im Mai 2024

4/10 – Schlecht

David

Mit der Familie gereist
Verbesserungswürdig: Sauberkeit
The room was dirty, with crumbs on the furniture.
Aufenthalt von 1 Nacht im Mai 2024

10/10 – Hervorragend

YENEYSI, Bx

Mit der Familie und kleinen Kindern gereist, Mit dem Partner gereist, Mit einer Gruppe gereist, Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Loved will be back soon
Aufenthalt von 1 Nacht im Mai 2024

10/10 – Hervorragend

Yenery

Mit der Familie und kleinen Kindern gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Love the place
Aufenthalt von 1 Nacht im Mai 2024

4/10 – Schlecht

Darmasi

Verbesserungswürdig: Personal & Service und Zustand der Unterkunft
Aufenthalt von 1 Nacht im Mai 2024

10/10 – Hervorragend

Angela

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 1 Nacht im Mai 2024

2/10 – Ungenügend

Marcus

Aufenthalt von 1 Nacht im Mai 2024

10/10 – Hervorragend

Erica

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
It’s kid friendly!
Aufenthalt von 1 Nacht im Mai 2024

10/10 – Hervorragend

Kea

Mit einer Gruppe gereist, Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
It felt like a beautiful community.
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Property Management am 20. Mai 2024
Thank you for providing such wonderful feedback! It was a pleasure to welcome you as our guest and we are elated you enjoyed your stay. It would be an honor to welcome you back again in the future.

10/10 – Hervorragend

Markeha

Mit der Familie und kleinen Kindern gereist
I've been here 2 times already and the experience was great I even loved the manager I believe her name was Tameeka she gave Great customer service
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Property Management am 20. Mai 2024
Thank you for your review. We are extremely disappointed that the service you received fell below both your expectations and our standards. All of your comments will be dealt with at a management level and relayed back to the hotel team. You deserve much better as a guest of our hotel, and we hope that you will give us another chance to demonstrate the high level of service we normally provide.

10/10 – Hervorragend

Chantal

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 1 Nacht im Mai 2024

6/10 – Okay

Latesha

Verbesserungswürdig: Sauberkeit
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Property Management am 20. Mai 2024
Thank you for taking the time to rate our property. We would like to apologize for not exceeding your expectations. We hope that you’ll give us a second chance in the future to provide you with a better experience.

8/10 – Gut

VERUSKA

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Had a great experience - Staff was kind
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Property Management am 20. Mai 2024
Thank you for sharing your positive experience with us and with your fellow travelers! We are pleased to note that you had a pleasant encounter with our staff, as we pride ourselves in providing exceptional customer service for our guests. We look forward to welcoming you back to our hotel in the near future!

10/10 – Hervorragend

stephanie

Mit der Familie und kleinen Kindern gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
It is awesome and a quick little getaway from the city for a weekend the water park is neat. And the staff is great and very respectful, they actually care and very alert to the children around in keeping them safe. Very clean hotel room n water park the lobby they have movies after dark it’s awesome, there is something today from opening to close. The arcade is WoW and amazing n endless and will kill ur pockets bc it’s so addictive to winning. But 10/10 for a nice little get away. The food is good also I just wish there was more choices to pick from.
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Property Management am 20. Mai 2024
Thank you for your terrific review on your recent stay! We’re delighted to hear that we went above and beyond in providing you with the best experience possible. It is a huge compliment when our guests enjoy their stay so much that they take the time to review our property and recommend it to others. We look forward to welcoming you back to our hotel in the near future!

6/10 – Okay

Amy

Mit der Familie gereist
Verbesserungswürdig: Zustand der Unterkunft
Tried to express my concerns with the property and no replies
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Property Management am 17. Mai 2024
Thank you for your review, Amy. We are extremely disappointed to learn that our service response fell below your expectations and our standards. We hope to have the opportunity to serve you in the future and make up for this experience.

2/10 – Ungenügend

shilleen, Peekskill

Mit der Familie gereist
Verbesserungswürdig: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
My family loved it until a women attacked my son and they would not get me help before I lost it and went off on the women who scratched and slapped my son. Then they told me I had to go after paying for the whole weekend cause some 38 year old women who I don’t know abused my 10 year old son and no one want to give me back my money when my family was abused
Aufenthalt von 2 Nächten im Mai 2024
Antwort von Property Management am 16. Mai 2024
Thank you for sharing your concerns with us. The behavior you have described is unacceptable and strictly prohibited at our resort. This situation is currently under investigation with our team, and we will continue to take the necessary steps to ensure the well-being of our guests and staff.

10/10 – Hervorragend

Danielle

Gut: Sauberkeit und Zustand der Unterkunft
Aufenthalt von 2 Nächten im Mai 2024
Antwort von Property Management am 15. Mai 2024
Thank you so much for your 5-star rating! We’re thrilled to have you as an advocate of our hotel. We look forward to welcoming you back in the near future.

10/10 – Hervorragend

Sonja

Mit der Familie und kleinen Kindern gereist, Mit dem Partner gereist, Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
The staff was friendly and courteous. They responded quickly to requests. The only thing me and my family did not like was the breakfast at Eat Eat Eat. The staff were not attentive. We had to ask for the food to be refilled. It was around 10:45 am and breakfast ended at 11. However, the food should have been fully stocked since patrons were still coming in and they were accepting patrons until 11.
Aufenthalt von 2 Nächten im Mai 2024
Antwort von Property Management am 13. Mai 2024
We greatly value your feedback as our guest, and it is a pleasure to know that you enjoyed your overall stay at our property. Please know that we take comments from our guests seriously, and that your feedback will help us improve for your next visit. Thank you for your review, and we hope to welcome you back to our hotel in the future.

10/10 – Hervorragend

RAUL

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
My grandkids were having a blast in the Indoor Water Park!
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Property Management am 13. Mai 2024
Thank you for providing such wonderful feedback! It was a pleasure to welcome you as our guest and we are elated you enjoyed your stay. It would be an honor to welcome you back again in the future.

10/10 – Hervorragend

Malene

Mit der Familie und kleinen Kindern gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
I would definitely visit again
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Property Management am 13. Mai 2024
Thank you for sharing your positive experience with us and with your fellow travelers! We truly appreciate your feedback and are thrilled to have you as an advocate of our hotel. We look forward to welcoming you back in the near future.

10/10 – Hervorragend

stefan

Mit der Familie und kleinen Kindern gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Typical water park, lots of little kids. Family place
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Property Management am 13. Mai 2024
Thank you for sharing your experience with us and with your fellow travelers! We truly appreciate your feedback and are elated you enjoyed your stay with us. Thank you for making us your hotel of choice - we excitedly await your next visit!

10/10 – Hervorragend

Lauren

Mit der Familie und kleinen Kindern gereist, Mit dem Partner gereist, Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Food is expensive , but fast food is right down the road. Everything else is perfect.
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Property Management am 13. Mai 2024
Thank you for posting your feedback from your visit with us. We are delighted to have welcomed you as our guest, and are grateful to hear that you enjoyed your overall visit. It would be an honor to welcome you back again in the future!

6/10 – Okay

Tiffany

Mit der Familie und kleinen Kindern gereist, Mit der Familie gereist
Gut: Personal & Service und Zustand der Unterkunft
Verbesserungswürdig: Sauberkeit
Terrible food and bandaids all over the water park.
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Property Management am 13. Mai 2024
Thank you for your review, and please accept my apologies for the unsatisfactory experience you had during your time with us. Please know that what you describe here is not the level of service expected of our employees and our product. We’re extremely disappointed to hear that you felt cleanliness wasn’t up to par. At our hotel, we take upkeep and cleanliness very seriously, and your room should always feel fresh and clean. We hope you will give us another opportunity to better serve you in the future.

10/10 – Hervorragend

Brenna

Mit der Familie und kleinen Kindern gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Loved that everything is set for all ages and the staff is super
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Property Management am 13. Mai 2024
Thank you for sharing your positive experience with us and with your fellow travelers! We are pleased to note that you had a pleasant encounter with our staff, as we pride ourselves in providing exceptional customer service for our guests. We look forward to welcoming you back to our hotel in the near future!

10/10 – Hervorragend

Viannoris, Newburgh

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Property Management am 13. Mai 2024
Thank you for providing such a wonderful rating! It was a pleasure to welcome you as our guest and we are elated you enjoyed your stay. It would be an honor to welcome you back again in the future.

8/10 – Gut

JUAN

Aufenthalt von 1 Nacht im Mai 2024

10/10 – Hervorragend

Iliana, FRESH MEADOWS

Mit der Familie und kleinen Kindern gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
The place is fantastic. Staff at the zip lining in the arcade could be nicer and more attentive. Shower curtains have a bad smell.
Aufenthalt von 1 Nacht im Februar 2024
Antwort von Property Management am 13. Mai 2024
Thank you for sharing your feedback with us. While we're happy that you enjoyed your overall visit, we apologize for falling short in other areas. We truly appreciate your comments as we're always looking for opportunities to improve our guest experience. We hope you'll give us another chance to provide you with a more enjoyable stay in the future.

10/10 – Hervorragend

Julissa

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Is very nice and clean always have programs for kids
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Property Management am 13. Mai 2024
Thank you for sharing your positive experience with us and with your fellow travelers! We truly appreciate your feedback and are thrilled to have you as an advocate of our hotel. We look forward to welcoming you back in the near future.

2/10 – Ungenügend

yosef m

Mit der Familie gereist
Gut: Sauberkeit
Verbesserungswürdig: Personal & Service
Bad
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Property Management am 13. Mai 2024
Thank you for taking the time to rate our property. We would like to apologize for not exceeding your expectations. We hope that you’ll give us a second chance in the future to provide you with a better experience.

10/10 – Hervorragend

Digna

Mit der Familie und kleinen Kindern gereist, Mit dem Partner gereist, Mit einer Gruppe gereist, Mit der Familie gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Nice place
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Property Management am 13. Mai 2024
It was a pleasure to welcome you as our guest, and we’re elated that you thoroughly enjoyed your stay with us. We are very fortunate to have so many great reviews, and greatly appreciate you adding your experience! Thank you again for the comments that you have shared, and we look forward to your return.

6/10 – Okay

Arta

Mit der Familie gereist
Gut: Zustand der Unterkunft
Everything is very limited Space , food , activities
Aufenthalt von 1 Nacht im April 2024
Antwort von Property Management am 13. Mai 2024
Thank you for taking the time to review our hotel. While we are delighted to have welcomed you as our guest, we are disappointed to hear that you were not fully satisfied with your overall stay with us. We greatly value your feedback as we're always looking for opportunities to improve our overall guest experience. We hope to have the chance to welcome you back to our property in the future.

6/10 – Okay

Douglas

Mit der Familie und kleinen Kindern gereist, Mit der Familie gereist
Gut: Sauberkeit und Zustand der Unterkunft
Verbesserungswürdig: Personal & Service
Felt new and clean Children racing in hallway till 3AM with no response from staff at facility to suppres. Most areas of resort seemed understaffed and slow to respond
Aufenthalt von 2 Nächten im Mai 2024
Antwort von Property Management am 13. Mai 2024
Thank you for your review. We are extremely disappointed that the service you received fell below both your expectations and our standards. All of your comments will be dealt with at a management level and relayed back to the hotel team. You deserve much better as a guest of our hotel, and we hope that you will give us another chance to demonstrate the high level of service we normally provide.

10/10 – Hervorragend

Inmaculada

Mit der Familie und kleinen Kindern gereist, Mit dem Partner gereist, Mit einer Gruppe gereist, Mit der Familie gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Exelente
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Property Management am 13. Mai 2024
Thank you for providing such wonderful feedback! It was a pleasure to welcome you as our guest and we are elated you enjoyed your stay. It would be an honor to welcome you back again in the future.

10/10 – Hervorragend

Nicole

Mit der Familie und kleinen Kindern gereist
Gut: Sauberkeit und Personal & Service
They need to upgrade bathrooms in rooms, also need to lower there prices on food since the food isn’t good also need to be a little cleaner when it comes to plates and dishes that food is being served on
Aufenthalt von 2 Nächten im April 2024
Antwort von Property Management am 13. Mai 2024
We greatly value your feedback as our guest, and it is a pleasure to know that you enjoyed your overall stay at our property. Please know that we take comments from our guests seriously, and that your feedback will help us improve for your next visit. Thank you for your review, and we hope to welcome you back to our hotel in the future.

10/10 – Hervorragend

Chantay

Gut: Ausstattung
.
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Property Management am 3. Mai 2024
We truly appreciate you taking the time to share your rating with us. It was a pleasure to welcome you as our guest, and we’re elated that you thoroughly enjoyed your stay! We look forward to welcoming you back soon.

10/10 – Hervorragend

sushma

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Property Management am 13. Mai 2024
Thank you so much for your 5-star rating! We’re thrilled to have you as an advocate of our hotel. We look forward to welcoming you back in the near future.

10/10 – Hervorragend

Rafaelina

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Me and my family loves the hotel and enjoy the stay will come back for sure here
Aufenthalt von 1 Nacht im April 2024
Antwort von Property Management am 2. Mai 2024
Thank you for providing such wonderful feedback! It was a pleasure to welcome you as our guest and we are elated you enjoyed your stay. It would be an honor to welcome you back again in the future.

8/10 – Gut

Manny

Aufenthalt von 1 Nacht im April 2024
Antwort von Property Management am 2. Mai 2024
We truly appreciate you taking the time to share your rating with us, and it is a pleasure to know that you enjoyed your overall stay at our property. It would be an honor to welcome you back again in the future!

6/10 – Okay

Jessica

Gut: Zustand der Unterkunft
Verbesserungswürdig: Sauberkeit und Personal & Service
Aufenthalt von 3 Nächten im April 2024
Antwort von Property Management am 2. Mai 2024
Thank you for taking the time to rate our property. We would like to apologize for not exceeding your expectations. We hope that you’ll give us a second chance in the future to provide you with a better experience.

10/10 – Hervorragend

Araine

Aufenthalt von 2 Nächten im April 2024
Antwort von Property Management am 20. Mai 2024
Thank you for providing such wonderful feedback! It was a pleasure to welcome you as our guest and we are elated you enjoyed your stay. It would be an honor to welcome you back again in the future.

6/10 – Okay

Daniela

Gut: Sauberkeit und Personal & Service
Aufenthalt von 2 Nächten im April 2024
Antwort von Property Management am 2. Mai 2024
Thank you for taking the time to share your rating with us. We are disappointed to know that we were not able to meet your expectations. Our goal is to always provide great service that will make you want to return again and again. We hope that you will give us another try and let us prove this to you during your next visit.

10/10 – Hervorragend

Shanquel

Mit der Familie und kleinen Kindern gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Great family getaway. The Kartrite is vibrant, very clean and the staff is professional and pleasant. The waterpark was an enjoyable experience and I look forward to returning in the summer.
Aufenthalt von 1 Nacht im April 2024
Antwort von Property Management am 2. Mai 2024
Thank you for sharing your positive experience with us and with your fellow travelers! We truly appreciate your feedback and are thrilled to have you as an advocate of our hotel. We look forward to welcoming you back in the near future.

2/10 – Ungenügend

Jai

Mit der Familie und kleinen Kindern gereist, Mit einer Gruppe gereist, Mit der Familie gereist
Verbesserungswürdig: Sauberkeit, Personal & Service und Zustand der Unterkunft
Sheet rock in the bathroom touched up for the kids
Aufenthalt von 2 Nächten im April 2024
Antwort von Property Management am 2. Mai 2024
Thank you for taking the time to share your feedback with us. We are sorry to hear that you were not fully satisfied with your overall stay with us and would like to apologize for not exceeding your expectations. We hope you will consider staying with us in the future.

8/10 – Gut

Matt

Aufenthalt von 1 Nacht im April 2024
Antwort von Property Management am 2. Mai 2024
Thank you for taking the time to share your experience with us. It was a pleasure to welcome you as our guest and we are happy to know we were able to make your overall stay enjoyable. We look forward to welcoming you back soon!

10/10 – Hervorragend

Yolonda

Mit der Familie und kleinen Kindern gereist
This resort has a lot of activities for children. Very clean and great facility overall .
Aufenthalt von 1 Nacht im April 2024
Antwort von Property Management am 29. Apr. 2024
It was a pleasure to welcome you as our guest, and we’re elated that you thoroughly enjoyed your stay with us. We are very fortunate to have so many great reviews, and greatly appreciate you adding your experience! Thank you again for the comments that you have shared, and we look forward to your return.

10/10 – Hervorragend

Anjanie

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 1 Nacht im April 2024
Antwort von Property Management am 2. Mai 2024
Thank you so much for your 5-star rating! We’re thrilled to have you as an advocate of our hotel. We look forward to welcoming you back in the near future.

10/10 – Hervorragend

Candy

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 1 Nacht im April 2024
Antwort von Property Management am 2. Mai 2024
Thank you so much for your 5-star rating! We’re thrilled to have you as an advocate of our hotel. We look forward to welcoming you back in the near future.

10/10 – Hervorragend

david

Aufenthalt von 1 Nacht im April 2024
Antwort von Property Management am 20. Mai 2024
Thank you for this fabulous rating! We are delighted to have welcomed you as our guest and we’re elated that you thoroughly enjoyed your stay with us. It would be an honor to welcome you back again in the future.