Thanks,

Jambo, We are glad to hear from you, having been here for 20 times and still coming. We value your patronage and your feedback and we endevour to maintain our high standards of services. We look forward to seeing you back soon, Thank you,

Thank you.

Dear Christoph, Thank you for your feedback that we highly value. We are glad you enjoyed the service and location, and this made your holiday memorable. We look forward to hosting you gin soon. Thank you,

Thank you

Dear Dirk, We are glad that you enjoyed your stay with us and thank for recommending us to others. We look forward to seeing you again. Kind regards,

Hallo Alexandra, Thanks for the positive review. Noted you enjoyed your holiday with us and we look forward to hosting you again.

Thank you.

Dear Siegmar, Thank you for being our regular customer, we feel honored that you can come back again and again. Thank you for the positive feedback, we are grateful and will always endeavor to make your stay memorable. Best regards,

Thank you

Dear Donna, Thank you for the valued feedback. We sincerely appreciate. However, to help us understand what really transpired, please you can send us an e-mail with your experience so that we can have time to check and revert to you and also take corrective action on our part. Thank you as we await to hear from you. Kind regards,

Thank you

Dear Denise,Greetings!Thank you so much for taking the time to share your experience at Baobab with us! We're delighted to hear that you and your husband enjoyed your four-night stay with us in February 2024.It's wonderful to know that you found your room comfortable, with a nice view and well-equipped with air conditioning. We take pride in providing a relaxing environment for our guests to unwind and enjoy their time with us.It's great to hear that you enjoyed our infinity pool and found our activities enjoyable without being intrusive. We're glad that you found water aerobics fun to watch – it's always a hit with our guests!We appreciate your feedback regarding the drive from Mombasa and apologize for any inconvenience caused by traffic. We're glad to hear that your return journey was quicker and hope that it didn't detract from your overall experience.Once again, thank you for choosing to stay with us at Baobab. We hope to have the pleasure of welcoming you back for another memorable stay in the future!Warm regards,Lucy Siatu,Guest Relations.

Thanks

Thanks,

Than you,

Thank you, we are happy to know that you had a great stay.

Thank you for the feedback.

Thank you.

Jambo Salma,Thank you for being our guest and for posting a feedback.Happy that you enjoyed the stay, but sad on the scorpion in the toliet area. We do regular fumigation to eradicate all insects and it pains us when we hear the prescence of one. Rest assured that this was a one-off and we have taken the necessary steps.We hope to see you back soon.

Jambo Rachael,Thank you for being our guest and for posting a review about your stay. Glad that you enjoyed everything, going by the scores you have give us. We thank you for the positive criticism regarding the meal options and tastes and the reception staff attitude. We will address this concerns in our endevour to have a guest friendly environment.Thank you and hope to see you back soon.

Thank you for chosing to stay with us, we are glad you had a great stay. We look forward to welcoming you back

Dear Danvash,Greetings!Thank you for choosing the Baobab Beach Resort & Spa as your home away.We appreciate you for taking time to bring your feedback to our attention. Kindly note that we do fumigation of the hotel after every two weeks. Please treat this as a one time incident that occurred and we are sincerely apologize for having gone through this.We understand that our duty manager went with you to the hospital, The following day you were contacted and given the incident form to fill. Our front office manager also met you the day of departure and had a cordially talk .We, at baobab are always present to ensure our guests are enjoying their holiday and also help whenever there is an issue. Our apologies on the same if you felt abandoned.Thank you and we hope you will give us another chance in future to welcome you back.Best Regards,Lucy Siatu,Guest Relations.

Thank you.

Thank you for the feedback.

Thank you for the feedback, most appreciated.

Thank you.

Jambo Kenneth,Thank you for being our guests and we truly appreciate your feedback.You have mentioned a bad experience between a staff member and a single traveller guest. We do not condone any bad behaviour from our staff and would wish to have this resolved. Kindly, provide us information to enable us sort this out.Overall, we thank and wish to see you back again.

Jambo Avesh,Thank you for choosing to stay with us. We value you as our guest and sincerely thank you for taking time to post a review.We look forward to welcoming you back

Thank you

Thank you.

Dear Kathryn,We appreciate your taking time to post a review about your recent stay with us. Thank you for the feedback, it goes a long way in identifying the gaps leading to improved guests’ services.We have taken you comments on the table with the loungers and also for waiters to move around taking drink orders. We will put these points forward before the management for consideration.We look forward to welcoming you back.

Jambo Roop,Glad to read your comments and, going by your scores, we believe we made your stay memorable. We value all our guests and more so our repeaters and we are happy to host you many more times.Thank you for choosing us, on our part, we will make sure we do not disappoint.

Jambo Barbara,Happy to have hosted you in our resort and glad that you enjoyed the stay.We appreciate your feedback, touching on the general resort areas upkeep, the staff attitude and honesty and also the size and age of the Resort. We are taking all these observations seriously and will work on them to improve on guest satisfaction.We look forward to welcoming you back soon.

Thank you

Thank you

Thank you.

Thank you.

Jambo Peter,Thanks you for the feedback, we appreciate as it gives us a genuine base to measure the standards of our service to our guests.Thanks to note that the Restaurant and housekeeping teams met your expectations. Regretably, the front office dropped the ball. We are sorry for this and we will engage the FO team to close this gap.We look forward to hosting you again soon,Thanks,

Jambo Matthew,Thank you for the review, we are happy that we made your stay great. We look forward to hosting you again soon.

Jambo Isabelle,Thank you for the feedback about your stay with us, we truly appreciate.It is great to learn that you had a nice and memorable stay with us. In response to the all inclusive menu offers, we have three AI restaurants, serving the same daily menus across. However, we just need to clarify that these menus do not repeat until after 14 days. Thanks for the positive views on the staff, daily activities and the shuttle service.We welcome you back again soon.Thank you,

Hallo Maxime,Thank you for taking time to review us on this site. We also appreciate you for chosing to stay with us and we are happy that we made your holiday memorable. We look forward to welcoming you back again soon.

Jambo Jiyoung,We are pleased to read your review, thank you for taking time to post it.Thanks also to know that you enjoyed the stay. We look forward to welcoming you back.

Thank you.

Jambu Julia,It is great to read your comments, we are happy that you enjoyed every minute of your stay with us.We look forward to welcoming you back soon,

Hallo Tamsir,Thank you for being our guest and for posting a review on our site. We are happy to learn that you had a memorable stay with us.We will be happy to see you back again.

Jambo Ashvin,Thank you for choosing to stay with us and glad you had a good time.Noted comments on the rooms’ tiredness, we have a continuing program of refreshing the rooms to bring them to tip-top condition. We appreciate comments on staff attitude and will pass these to them.On the few people who “got sick during our stay”, we wish to clarify that always maintain high standards of hygiene in the resort. Upon learning of any sick guest at the resort, through our GRO, we will always follow this up to nail the cause, and from our records, we could not trace any resulting from our food. We are nevertheless, sincerely sorry about the sick children in the room and that you were not able to take food to them. We will follow this up with our F&B team to correct this gap. We have also noted on the food running out during buffet and will take up with the kitchen team. We look forward to hosting you again soon.

Dear Esleen, Thank you very much for your review on your recent stay with us at Baobab Beach Resort & Spa. We have taken note of your satisfaction note in regards to our gardens and beach. The same will be shared with the whole team. Noted the concerns of the Bar staff which I have forwarded to the relevant department for immediate attention. We look forward to welcoming you back to our simple paradise for more improved bar services. Regards Ken Baobab Beach Resort & Spa.