Dear Sir, Thank you for taking the time to rate and comment on your recent experience at our property. We as a team are profoundly disappointed in the quality of service you received. I can assure you that your experience does not reflect our usual standards, and that the necessary attention and rectifying actions have already been taken in order to resolve this isolated incident. I truly hope that you will give us the possibility of welcoming you back in a near future and that you will be able to enjoy an improved level of service. Kind regards, Vincent Cavalot Hotel Manager

Good afternoon,Warm Greetings from Voilà Hotel.Thank you for choosing our property and for the time taken to share your comments with us and the community of travellers.I note with pleasure that you have thoroughly enjoyed our facilities and services as well as our strategic location next to one of the largest shopping mall over the island as well as providing easy access to all parts of the island.I have taken good note of your comment regarding the TV. This is certainly not the standard that one would expect at the Voilà Hotel and we will certainly not look for any excuses for such inadequacies in our service. In this respect, I would like to sincerely apologise for the inconveniences caused to your good self.The whole team members and I look forward to the possibility of welcoming you back the next time you decide to visit the island.I wish you a wonderful day.Kind regards,Béatrice FabreHotel ManagerBéatrice FabreHotel Manager

Dear Philippe, I am pleased viewing your ratings and thank you for the time taken in providing us with same. We look forward to welcoming you again soon. Kind regards, Béatrice Fabre Hotel Manager

Dear Hiroyuki, Thank you for taking the time to rate our level of service and providing us with such a pleasant review following your recent stay at our property. I am pleased to note that you have enjoyed the location of the hotel being adjacent to the biggest mall of Mauritius and that the hotel facilities met your expectations. My Team looks forward to welcoming you back and we take the opportunity to wish you a Merry Christmas and a Happy New Year! Kind regards, Beatrice Fabre Hotel Manager

Dear brett, I would like to thank you for taking the time to rate and comment on your recent experience at our property, as it is very important for us to know about your impressions. From your review, I am pleased to read that overall you had an enjoyable stay at our property. Also, I would like to assure you that I have taken good note of the shortfalls regarding our TV systems and Meetings Facilities, I sincerely wish to apologise for same. Guest feedback helps us get to the root of any challenges that arise and we thank you for giving us this opportunity to improve our services. My Team looks forward to welcoming you back and we take the opportunity to wish you a Merry Christmas and a Happy New Year! Kind regards, Béatrice Fabre Hotel Manager

Dear Sir/Madam, Warm greetings from Voila Hotel! Thank you for taking the time to rate us. Please feel free to share any additional feedback. Kind regards,

Dear Guest, Thank you for taking the time sharing your comments with us, we as a team apologise for not meeting your expectations on your recent stay with us. I can assure you that every guest comments are handled by either myself or any member of my team within relevant time frame. May I invite you not to hesitate to contact me directly, should you wish to discuss the matter further on bfabre@voilahotel.mu you may include our Front Office Manager, Denis Marian on dmarian@voilahotel.mu on your feedback. It is unfortunate that your comment is not precise enough for us to investigate and take more targeted actions. But rest assured that same has been shared with all concerned department to ensure our standards are respected. I look forward to hearing from you at your earliest and remain at your disposal for any further assistance that you may need. Thanks & kind regards, Beatrice Fabre Hotel Manager Tel: +230 406 8001

Dear Annabell, Thank you for such sharing such a splendid review of your experience at our property. I am very pleased that you decided to experience our property while in Mauritius. I am very pleased to know that our staff have provided you with the standard of service and hospitality that we are known for. Rest assured that I have shared your good words with our team and that we all look forward to the possibility of welcoming you back on your next visit! Thanks and kind regards, Beatrice Fabre Hotel Manager

Monsieur/Madame, Bonjour de Voila Hotel! Merci d'avoir prit le temps de nous faire parvenir de vos commentaires suite à votre récent séjour. Votre remarque par rapport au service de petit dejeuner a été addressé au Chef pour toute amélioration. Concernant le prix de la chambre, nous vous encourageons à reserver directement sur la plateforme de l'hotel afin de beneficier de nos tarifs promotionels. Merci encore de votre retour. Cordialement votre, Vincent Cavalot Chief Experience Officer

Dear James, Thank you for taking the time to rate our property following your recent experience, we sincerely apologize for not meeting your expectations during your recent stay with us. It is unfortunate that your ratings are not precise enough for us to investigate and take more targeted actions. But please rest assured that same has been shared with all heads of department concerned in order to ensure our Standards are respected. May I invite you not to hesitate to contact me directly, should you wish to discuss the matter further. The whole team and I hope that you will give us your confidence once more and we look forward to the possibility of making you experience a better service on your next scheduled business trip to the island. Kind regards, Vincent Cavalot Chief Experience Officer

Dear Mr. Dhaneelall, Warm greetings from Voila Hotel! We thank you for taking the time to rate our hotel. Should you have any additional feedback, please fee free to write to us. We are looking forward to welcome you again to the hotel. Kind regards, M S Cherilyn Julie

Dear Sir/Madam, Warm greetings from Voila Hotel! Thank you for taking the time to rate our hotel. Should you have any additional feedback, please do not hesitate to contact us. Kind regards, Cherilyn Julie

Dear Sir/Madam, Thank you for taking the time to rate and share such a nice review of your recent experience at our property. I am very glad to read that you enjoyed the ideal and central location of the hotel, next to the shopping mall which is indeed one of the most appreciated added value to our guests as well as our clean rooms. Our staffs take pride in serving our guests and do their utmost to make it a memorable experience - I am pleased to read that you left with such an impression. Please rest assured that I have shared your good words with all team members. I thank you again for your suggestion and recommendation and hopefully we will have the chance to welcome you again at the hotel on your next business trip to Mauritius. Kind regards, Vincent Cavalot Chief Experience Officer

Dear Mr. Ralph, Thank you for taking the time to share your comments as it is very important for us to know about your impressions. If ever you travel back to the island, on another business trip, it would be a pleasure to have you check-in with us again. Kind regards, Vincent Cavalot Chief Experience Officer

Dear Uyanga, Thank you for taking the time to share your comments as it is very important for us to know about your impressions. We are pleased to read that you enjoyed the ideal and central location hotel next to the Bagatelle mall for a great shopping and leisure experience. Also, being in the centre of the island, in Réduit, you have easy access to the rest of the island. If ever you travel back to the island, on another business trip, it would be a pleasure to have you check-in with us again. Kind regards, Vincent Cavalot Chief Experience Officer

Dear Sir/Madam, Warm greetings from Voila Hotel! Thank you for taking the time to rate our hotel. Kind regards, Cherilyn Julie

Dear KAIS, Thank you for taking the time to rate and share such a nice review of your recent experience at our property. I am very glad to read that you enjoyed the ideal and central location of the hotel, next to the shopping mall which is indeed one of the most appreciated added value to our guests as well as our clean rooms. Our staffs take pride in serving our guests and do their utmost to make it a memorable experience - I am pleased to read that you left with such an impression. Please rest assured that I have shared your good words with all team members. I thank you again for your suggestion and recommendation and hopefully we will have the chance to welcome you again at the hotel on your next business trip to Mauritius. Kind regards, Vincent Cavalot Chief Experience Officer

Dear Sir/Madam, Warm greetings from Voila Hotel! Thank you for taking the time to rate our hotel. Kind regards, Cherilyn Julie