Dear Mr. Ermilo,Greetings from the Palazzo Cordusio, a Gran Meliá Hotel.We appreciate your feedback regarding your recent experience.We are delighted to hear about the perfect scores you've given us for room cleanliness, overall hotel condition, and our service. Our team takes great pride in maintaining our architecturally exquisite and culturally significant property to the highest standards, ensuring that every detail reflects the understated elegance that Gran Meliá is renowned for. We are thrilled that you were able to appreciate our prime location, which allows our guests to step into a world of the exceptional, right in the heart of Milan's rich cultural heritage. We look forward to the pleasure of welcoming you back on many more occasions in the future. Best regards,María Fdez. de ValderramaVoice of Customer Coordinator

Dear Mr. Ari,Greetings from the Palazzo Cordusio, a Gran Meliá Hotel!We appreciate you taking the time to review your recent experience.We are delighted to hear that you appreciated the beauty of our renovated property and the exceptional service provided by our dedicated team. It is gratifying to know that our terrace offered you a wonderful perspective of our city's charm. We regret to hear about the disturbance caused by the tram noise. While our prime location offers unmatched proximity to Milan’s landmarks, it also brings the vibrancy of the city closer to our guests. Our rooms on the higher floors are equipped with double glazing and we provide earplugs to ensure our guests' comfort. We apologize if these measures did not meet your expectations on this occasion.We hope to welcome you back for another holiday. All the bestMaría Fdez. de ValderramaVoice of Customer Coordinator