Außenpool, geöffnet von 06:00 Uhr bis 22:00 Uhr, Cabañas (gegen Gebühr)

Bewertungen von Regency Miami Airport by Sonesta

3.5 out of 5
Regency Miami Airport by Sonesta
1000 NW 42nd Ave, Miami, FL

Bewertungen

7,8

Gut

678 von insgesamt 1546 Gästebewertungen haben eine Bewertung von 10 - Hervorragend" "
375 von insgesamt 1546 Gästebewertungen haben eine Bewertung von 8 - Gut" "
218 von insgesamt 1546 Gästebewertungen haben eine Bewertung von 6 - Okay" "
132 von insgesamt 1546 Gästebewertungen haben eine Bewertung von 4 - Schlecht" "
143 von insgesamt 1546 Gästebewertungen haben eine Bewertung von 2 - Ungenügend" "

8,0/10

Sauberkeit

8,2/10

Personal & Service

7,4/10

Ausstattung

7,4/10

Zustand der Unterkunft

7,6/10

Umweltfreundlichkeit

Bewertungen

10/10 – Hervorragend

Piotr

Aufenthalt von 1 Nacht im Januar 2024
Antwort von Regency Miami Airport by Sonesta Guest Services am 16. Jan. 2024
Dear Piotr,We appreciate your positive feedback about our Regency Miami Airport by Sonesta. We take pride in catering to our guests' needs the best way we possibly can. Ratings and comments such as yours, keep us focused on what needs to be done and motivated to continue providing excellent professional, and courteous service.If you are traveling to our area again soon, please do not hesitate to stay with us.Sincerely,Regency Miami Airport by Sonesta Guest Services Team

10/10 – Hervorragend

Evangelina

Mit der Familie und kleinen Kindern gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Súper acogedor
Aufenthalt von 1 Nacht im Mai 2024

10/10 – Hervorragend

Evangelina

Mit der Familie und kleinen Kindern gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Ligar súper para estar en familia y muy segura
Aufenthalt von 2 Nächten im Mai 2024

6/10 – Okay

Jevon

Mit dem Partner gereist
Gut: Sauberkeit und Personal & Service
Overall experience was decent. No major issue other than the A/C in our room wasn’t working. Guest services did however move us to a new room which resolved the issue.
Aufenthalt von 2 Nächten im Mai 2024

10/10 – Hervorragend

Janesse

Mit einer Gruppe gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Very nice & friendly , the bartenders were amazing ☺️
Aufenthalt von 5 Nächten im Mai 2024
Antwort von Regency Miami Airport by Sonesta Guest Services am 27. Mai 2024
Dear Janesse,We appreciate immensely your positive feedback about our Regency Miami Airport by Sonesta. We do take pride in catering to our guests' needs the best way we possibly can. If you are traveling to our area again soon, please do not hesitate to call us.Sincerely,Regency Miami Airport by Sonesta Guest Services Team

10/10 – Hervorragend

Samay

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
I would stay again!
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Regency Miami Airport by Sonesta Guest Services am 27. Mai 2024
Dear Samay,We appreciate immensely your positive feedback about our Regency Miami Airport by Sonesta. We do take pride in catering to our guests' needs the best way we possibly can. If you are traveling to our area again soon, please do not hesitate to call us.Sincerely,Regency Miami Airport by Sonesta Guest Services Team

8/10 – Gut

Linda

Gut: Personal & Service
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Regency Miami Airport by Sonesta Guest Services am 27. Mai 2024
Dear Linda,We appreciate immensely your positive feedback about our Regency Miami Airport by Sonesta. We do take pride in catering to our guests' needs the best way we possibly can. If you are traveling to our area again soon, please do not hesitate to call us.Sincerely,Regency Miami Airport by Sonesta Guest Services Team

10/10 – Hervorragend

Louis, JACKSONVILLE

Gut: Personal & Service und Zustand der Unterkunft
Good location
Aufenthalt von 3 Nächten im Mai 2024
Antwort von Regency Miami Airport by Sonesta Guest Services am 27. Mai 2024
Dear Louis,We appreciate immensely your positive feedback about our Regency Miami Airport by Sonesta. We do take pride in catering to our guests' needs the best way we possibly can. If you are traveling to our area again soon, please do not hesitate to call us.Sincerely,Regency Miami Airport by Sonesta Guest Services Team

10/10 – Hervorragend

GONZALO, Santiago

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Excelente alternativa para estadía corta de una o dos noches. Al lado del aeropuerto, muy buenos accesos a autopistas y personal muy amable.
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Regency Miami Airport by Sonesta Guest Services am 25. Mai 2024
Gracias por tomarse el tiempo en evaluar nuestro hotel. Cada dia nos esforzamos en proveer el mejor servicio a nuestros huespedes. Por eso, sus comentarios son muy apreciados y los compartiremos con nuestro agradecido personal. Esperamos tener la oportunidad de servirle nuevamente en un futuro cercano.

10/10 – Hervorragend

Tanjanikia P

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
We wnjoyed the pool
Aufenthalt von 8 Nächten im Mai 2024
Antwort von Regency Miami Airport by Sonesta Guest Services am 25. Mai 2024
We appreciate you taking the time to review our hotel. Thank you for your comments and your rating of the hotel. Ratings such as yours, keep us focused and motivated to continue providing excellent professional and courteous service. We are certain that our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay. Take care!

10/10 – Hervorragend

JaQuay

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Good stay
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Regency Miami Airport by Sonesta Guest Services am 24. Mai 2024
Thank you so much for the feedback. We greatly appreciate you staying with us, and we are so glad to hear that your time here was well spent. We hope to see you again soon!

2/10 – Ungenügend

Diamond

Geschäftlich gereist
Verbesserungswürdig: Sauberkeit und Ausstattung
th property had many inconveniences for my trip .
Aufenthalt von 5 Nächten im Mai 2024
Antwort von Regency Miami Airport by Sonesta Guest Services am 24. Mai 2024
We are extremely sorry to hear that we did not meet some of your expectations and we thank you for taking the time to share your concerns with us. Your feedback is greatly appreciated.We have shared your feedback with the appropriate hotel team to ensure that this was an isolated issue.We look forward to welcoming you back in the near future.

10/10 – Hervorragend

John

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Nice place
Aufenthalt von 3 Nächten im Mai 2024
Antwort von Regency Miami Airport by Sonesta Guest Services am 24. Mai 2024
Thank you for taking the time to review our hotel. Your feedback is greatly appreciated. We hope to see you soon.

4/10 – Schlecht

Johann

Mit der Familie gereist
Gut: Personal & Service
Verbesserungswürdig: Zustand der Unterkunft
First day 1 elevator (of 2) out of order. Second day both out of order
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Regency Miami Airport by Sonesta Guest Services am 23. Mai 2024
Thank you for taking the time to review our hotel. Every day, we strive to provide the best available service and your feedback is greatly appreciated.Regarding your comments on our elevators, we are happy to share that the hotel is currently under new management and we are working on a renovation project which includes a complete update on our elevators. Regretfully, while you were with us, all the elevators were down due to the repairs that were conducted by the elevator company, for which they took full responsibility and worked diligently in finding a solution. Regardless, we are really disappointed that you were inconvenienced because of this.We will be looking forward to the opportunity of welcoming you back in the near future when both elevators will be completely refurbished.

8/10 – Gut

JUANA, SAINTBARTHELEMY

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Cerca al aeropuerto y servicio de transporte bueno
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Regency Miami Airport by Sonesta Guest Services am 23. Mai 2024
We appreciate your positive feedback about our Regency Miami Airport by Sonesta. We take pride in catering to our guests' needs the best way we possibly can. Ratings and comments such as yours, keep us focused on what needs to be done and motivated to continue providing excellent professional and courteous service.If you are traveling to our area again soon, please do not hesitate to stay with us.

4/10 – Schlecht

Shawn

Mit einer Gruppe gereist
Verbesserungswürdig: Sauberkeit, Personal & Service und Zustand der Unterkunft
It was ok nothing fancy rooms outdate more of a motel than anything.
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Regency Miami Airport by Sonesta Guest Services am 22. Mai 2024
We are extremely sorry to hear that we did not meet some of your expectations and we thank you for taking the time to share your concerns with us. Your feedback is greatly appreciated.We have shared your feedback with the appropriate hotel team to ensure that this was an isolated issue.We look forward to welcoming you back in the near future.

10/10 – Hervorragend

Jennie

Gut: Sauberkeit und Personal & Service
Aufenthalt von 1 Nacht im April 2024
Antwort von Regency Miami Airport by Sonesta Guest Services am 23. Mai 2024
We appreciate you taking the time to review our Regency Miami Airport by Sonesta.Thank you for giving us a perfect rating. We are certain that our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay. Take care!We look forward to the opportunity to welcome you back in the near future.

8/10 – Gut

Emmanuelle

Mit dem Partner gereist
Gut: Sauberkeit, Ausstattung und Zustand der Unterkunft
Parfait avant de partir en croisiere
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Regency Miami Airport by Sonesta Guest Services am 22. Mai 2024
Thank you for taking the time to review our hotel. Your feedback is greatly appreciated. We hope to see you soon.

6/10 – Okay

Patrick

Mit der Familie und kleinen Kindern gereist
Gut: Personal & Service
Only issue was backed up toilet in room whi h was taken care of immediately
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Regency Miami Airport by Sonesta Guest Services am 22. Mai 2024
We are extremely sorry to hear that we did not meet some of your expectations and we thank you for taking the time to share your concerns with us. Your feedback is greatly appreciated. On the other hand, we are happy to hear that the issue was rectified immediately. We have shared your feedback with the appropriate hotel team to ensure that this was an isolated issue.We look forward to welcoming you back in the near future.

10/10 – Hervorragend

Sonia

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
The place was nice and clean for a one night stay before our cruise. The parking and restaurant was nice also . I would stay her again .
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Regency Miami Airport by Sonesta Guest Services am 22. Mai 2024
We appreciate you taking the time to review our Regency Miami Airport by Sonesta.Thank you for giving us a perfect rating. We are certain that our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay. Take care!We look forward to the opportunity to welcome you back in the near future.

8/10 – Gut

Samantha

Gut: Sauberkeit und Personal & Service
Verbesserungswürdig: Zustand der Unterkunft
Love the pool
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Regency Miami Airport by Sonesta Guest Services am 21. Mai 2024
Thank you so much for the feedback. We greatly appreciate you staying with us, and we are so glad to hear that your time here was well spent. We hope to see you again soon!

10/10 – Hervorragend

ONUMAH

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Proximité aéroport
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Regency Miami Airport by Sonesta Guest Services am 21. Mai 2024
Thank you for taking the time to review our hotel. Your feedback is greatly appreciated. We hope to see you soon.

10/10 – Hervorragend

Jennifer

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Regency Miami Airport by Sonesta Guest Services am 22. Mai 2024
We appreciate your positive feedback about our Regency Miami Airport by Sonesta. We take pride in catering to our guests' needs the best way we possibly can. Ratings and comments such as yours, keep us focused on what needs to be done and motivated to continue providing excellent professional and courteous service.If you are traveling to our area again soon, please do not hesitate to stay with us.

10/10 – Hervorragend

Joni

Geschäftlich gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
A great place to stay before a flight from the airport, great shuttle driver, convenient food options, comfortable bed and room. Lobby bar with food also available.
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Regency Miami Airport by Sonesta Guest Services am 21. Mai 2024
We appreciate you taking the time to review our Regency Miami Airport by Sonesta.Thank you for giving us a perfect rating. We are certain that our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay. Take care!We look forward to the opportunity to welcome you back in the near future.

8/10 – Gut

Melissa

Gut: Sauberkeit, Personal & Service und Ausstattung
We arrived early from the port and they stored out baggage and let us go to the room early once available
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Regency Miami Airport by Sonesta Guest Services am 21. Mai 2024
We appreciate immensely your positive feedback about our Regency Miami Airport by Sonesta. We do take pride in catering to our guests' needs the best way we possibly can. If you are traveling to our area again soon, please do not hesitate to call us.

4/10 – Schlecht

Angela

Mit der Familie gereist
Verbesserungswürdig: Sauberkeit und Ausstattung
The property is not well kept. A random hotel guess had his own music speakers (very loud) playing in the pool area and the hotel staff didn’t say anything to him. Only 1/2 of the elevators is working. The carpet in the room feels dirty.
Aufenthalt von 2 Nächten im Mai 2024
Antwort von Regency Miami Airport by Sonesta Guest Services am 21. Mai 2024
We are extremely sorry to hear that we did not meet some of your expectations and we thank you for taking the time to share your concerns with us. Your feedback is greatly appreciated.We have shared your feedback with the appropriate hotel team to ensure that this was an isolated issue.We look forward to welcoming you back in the near future.

8/10 – Gut

Marcelo

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Regency Miami Airport by Sonesta Guest Services am 21. Mai 2024
Thank you for your review and for choosing our hotel. We are extremely happy that you enjoyed your stay and we are looking forward to having you again as a guest in our hotel.

10/10 – Hervorragend

Murray

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Staff were pleasant and very accommodating.
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Regency Miami Airport by Sonesta Guest Services am 21. Mai 2024
Thank you for taking the time to review our hotel. Your feedback is greatly appreciated. We hope to see you soon.

8/10 – Gut

Claudia

Mit einer Gruppe gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Muy cerca del aeropuerto
Aufenthalt von 1 Nacht im April 2024
Antwort von Regency Miami Airport by Sonesta Guest Services am 21. Mai 2024
Gracias por tomarse el tiempo en evaluar nuestro hotel. Cada dia nos esforzamos en proveer el mejor servicio a nuestros huespedes. Por eso, sus comentarios son muy apreciados y los compartiremos con nuestro agradecido personal. Esperamos tener la oportunidad de servirle nuevamente en un futuro cercano.

10/10 – Hervorragend

Claudia

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Muy cerca del aeropuerto y con restaurantes alrededor
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Regency Miami Airport by Sonesta Guest Services am 21. Mai 2024
Gracias por tomarse el tiempo en evaluar nuestro hotel. Cada dia nos esforzamos en proveer el mejor servicio a nuestros huespedes. Por eso, sus comentarios son muy apreciados y los compartiremos con nuestro agradecido personal. Esperamos tener la oportunidad de servirle nuevamente en un futuro cercano.

10/10 – Hervorragend

Barren

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
No complaints...relaxing
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Regency Miami Airport by Sonesta Guest Services am 21. Mai 2024
Thank you for your review and for choosing our hotel. We are extremely happy that you enjoyed your stay and we are looking forward to having you again as a guest in our hotel.

4/10 – Schlecht

torian

Mit der Familie gereist
Verbesserungswürdig: Sauberkeit, Ausstattung und Zustand der Unterkunft
I will never stay here again. Only one elevator worked and it was not only slow but smelly, loud and shaky. The night guy at the front desk was rude. The room wasn't very clean and the bathroom was tiny and dirty. I wish I could share my oictures
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Regency Miami Airport by Sonesta Guest Services am 21. Mai 2024
Thank you for the feedback. We are sorry to hear we did not meet your expectations. The issues will be discussed with the team to correct moving forward.We look forward to welcoming you back soon.

6/10 – Okay

Dave

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Regency Miami Airport by Sonesta Guest Services am 18. Mai 2024
Thank you for taking the time to share your recent experience with us.We aim to provide a comfortable hotel experience. From your feedback, we are disappointed to learn that we have fallen short on some of your expectations, for which we are truly sorry.Your feedback is greatly appreciated as it helps us to identify our challenges and to make the necessary changes to ensure an optimal customer experience for our guests.Once again, thank you and we hope to serve you again whenever your travels bring you back to Miami.

8/10 – Gut

Nalini

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Regency Miami Airport by Sonesta Guest Services am 18. Mai 2024
We appreciate your positive feedback about our Regency Miami Airport by Sonesta. We take pride in catering to our guests' needs the best way we possibly can. Ratings and comments such as yours, keep us focused on what needs to be done and motivated to continue providing excellent professional and courteous service.If you are traveling to our area again soon, please do not hesitate to stay with us.

10/10 – Hervorragend

Lavada

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 3 Nächten im Mai 2024
Antwort von Regency Miami Airport by Sonesta Guest Services am 18. Mai 2024
We appreciate you taking the time to review our Regency Miami Airport by Sonesta.Thank you for giving us a perfect rating. We are certain that our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay. Take care!We look forward to the opportunity to welcome you back in the near future.

8/10 – Gut

Sonia

Verbesserungswürdig: Zustand der Unterkunft
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Regency Miami Airport by Sonesta Guest Services am 17. Mai 2024
Thank you for your review and for choosing our hotel. We are extremely happy that you enjoyed your stay and we are looking forward to having you again as a guest in our hotel.

8/10 – Gut

Anouk

Aufenthalt von 4 Nächten im März 2024
Antwort von Regency Miami Airport by Sonesta Guest Services am 17. Mai 2024
Thank you so much for the feedback. We greatly appreciate you staying with us, and we are so glad to hear that your time here was well spent. We hope to see you again soon!

4/10 – Schlecht

sheila marie

Verbesserungswürdig: Sauberkeit, Personal & Service und Ausstattung
Lots of construction going on...noisy, no transportation to port
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Regency Miami Airport by Sonesta Guest Services am 16. Mai 2024
Thank you for taking the time to share your recent experience with us.We aim to provide a comfortable hotel experience; however, from your feedback, we learned that we fell short of your and our expectations. We are disappointed to know that you were inconvenienced because of our renovation projects. As much as we are committed to avoid any of this from happening to our guests, sometimes we fall short in our efforts, for which we are truly sorry.Once again, thank you for your valued feedback and we hope to serve you again in the future.

10/10 – Hervorragend

CLAUDIO, MIAMI

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
very good location,close to airport,clean & safe.Simply perfect!
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Regency Miami Airport by Sonesta Guest Services am 15. Mai 2024
Thank you so much for the feedback. We greatly appreciate you staying with us, and we are so glad to hear that your time here was well spent. We hope to see you again soon!

6/10 – Okay

Elaine, Coxsackie

Gut: Sauberkeit und Personal & Service
Verbesserungswürdig: Zustand der Unterkunft
The lights by the bed did not work and it was quite dim in the room. There was no working outlet to lug in my cpap so I had to stretch the cord across the room. Staff was friendly. Breakfast was unremarkable and cost me $17 when I was led to believe it was included.
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Regency Miami Airport by Sonesta Guest Services am 14. Mai 2024
We are extremely sorry to hear that your stay did not meet all of your expectations and we thank you for taking the time to share your concerns with us.Occasionally, we do offer rate packages which include breakfast. So, we can understand and are disappointed to hear about the misunderstanding. These packages are clearly described: however, we will review the information provided in order to avoid these situations from happening moving forward.Your feedback is greatly appreciated as it helps us to identify our challenges and to make the necessary changes to ensure an optimal customer experience for our guests.

10/10 – Hervorragend

Evangelina

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Todo súper
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Regency Miami Airport by Sonesta Guest Services am 14. Mai 2024
Gracias por tomarse el tiempo en evaluar nuestro hotel. Cada dia nos esforzamos en proveer el mejor servicio a nuestros huespedes. Por eso, sus comentarios son muy apreciados y los compartiremos con nuestro agradecido personal.

10/10 – Hervorragend

Sharleen

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Staff gave me a real early check in which was greatly appreciated Free shuttle to the airport was a bonus although shuttle driver let me struggle lifting a suitcase up 3 large steps to get on
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Regency Miami Airport Guest Services Team am 14. Mai 2024
We appreciate you taking the time to review our Regency Miami Airport by Sonesta. Thank you for your comments and your rating of the hotel. We will share your recommendations with the management team for their review and consideration.We are certain that our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay for which we are really happy.

8/10 – Gut

dennis

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Verbesserungswürdig: Ausstattung
Very Clean and welcoming
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Regency Miami Airport by Sonesta Guest Services am 14. Mai 2024
Thank you so much for the feedback. We greatly appreciate you staying with us, and we are so glad to hear that your time here was well spent. We hope to see you again soon!

8/10 – Gut

Timothy, San Diego

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Great staff
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Regency Miami Airport by Sonesta Guest Services am 11. Mai 2024
Thank you so much for the feedback. We greatly appreciate you staying with us, and we are so glad to hear that your time here was well spent. We hope to see you again soon!

6/10 – Okay

Andrew

Geschäftlich gereist
Gut: Personal & Service
Verbesserungswürdig: Zustand der Unterkunft
Very convenient for the airport, I stayed for an overnight layover. I think the shuttle should run slightly more frequently. Not everyone could get on the shuttle by the time they shuttle visited the sister property next door. The property was undergoing renovations so there may be improvement to the appearance in the near future. Breakfast starts at 7 which might be a little late for people trying to make early morning flights. Dinning options were not great but adequate. The staff were all friendly, courteous and professional .
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Regency Miami Airport by Sonesta Guest Services am 11. Mai 2024
We are extremely sorry to hear that your stay did not meet your expectations and we thank you for taking the time to share your concerns with us.Your valued feedback highlighted a number of areas for improvement that we will share with all involved, who join us in offering their apologies for their team’s shortcomings.Once again, thank you for providing feedback that will ultimately help us improve. We hope you choose to stay with us again whenever your travels bring you back to Miami.

10/10 – Hervorragend

Elvin

Geschäftlich gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
The property was very nice with close proximity to food and nightlife. The lobby bar was incredibly fun.
Aufenthalt von 5 Nächten im Mai 2024
Antwort von Regency Miami Airport by Sonesta Guest Services am 11. Mai 2024
We appreciate you taking the time to review our hotel. Thank you for your comments and your rating of the hotel. Ratings such as yours, keep us focused and motivated to continue providing excellent professional and courteous service. We are certain that our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay. Take care!

10/10 – Hervorragend

Jesus

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
It was very quiet and clean.
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Regency Miami Airport by Sonesta Guest Services am 10. Mai 2024
We appreciate immensely your positive feedback about our Regency Miami Airport by Sonesta. We do take pride in catering to our guests' needs the best way we possibly can. If you are traveling to our area again soon, please do not hesitate to call us.

10/10 – Hervorragend

Belkis

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Nice and clean
Aufenthalt von 1 Nacht im Februar 2024
Antwort von Regency Miami Airport by Sonesta Guest Services am 10. Mai 2024
We appreciate immensely your positive feedback about our Regency Miami Airport by Sonesta. We do take pride in catering to our guests' needs the best way we possibly can. If you are traveling to our area again soon, please do not hesitate to call us.

2/10 – Ungenügend

Joaquin, Santo Domingo

Gut: Sauberkeit
Verbesserungswürdig: Personal & Service
Driver went by us at the airport doing 40 miles an hour No mater how much we signaled and shouted he just kept going Called the hotel to see if he could turn back and the front desk guy lied and said it was because it was full and that anither one would be right back There was almost no people at the airport as it was 1130 pm and no other van came
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Regency Miami Airport by Sonesta Guest Services am 10. Mai 2024
Thank you for taking the time to share your recent experience with us.Every process put in place is aimed at providing you with an unforgettable hotel stay. We are truly sorry that we fell short of your expectations.The experience you described is not characteristic of the level of service we strive to provide. We can assure you that we will discuss these concerns with the transportation team to rectify moving forward.Your feedback is greatly appreciated as it helps us to identify our challenges and to make the necessary changes to ensure an optimal customer experience for our guests.Once again, thank you for your feedback and patronage.

10/10 – Hervorragend

Peace

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Pool table
Aufenthalt von 1 Nacht im März 2024
Antwort von Regency Miami Airport by Sonesta Guest Services am 10. Mai 2024
We appreciate immensely your positive feedback about our Regency Miami Airport by Sonesta. We do take pride in catering to our guests' needs the best way we possibly can. If you are traveling to our area again soon, please do not hesitate to call us.