Außenbereich

Bewertungen von Embassy Suites by Hilton Miami International Airport

3.5 out of 5
Embassy Suites by Hilton Miami International Airport
3974 NW South River Drive, Miami, FL

Bewertungen

7,8

Gut

373 von insgesamt 769 Gästebewertungen haben eine Bewertung von 10 - Hervorragend" "
148 von insgesamt 769 Gästebewertungen haben eine Bewertung von 8 - Gut" "
95 von insgesamt 769 Gästebewertungen haben eine Bewertung von 6 - Okay" "
67 von insgesamt 769 Gästebewertungen haben eine Bewertung von 4 - Schlecht" "
86 von insgesamt 769 Gästebewertungen haben eine Bewertung von 2 - Ungenügend" "

8,4/10

Sauberkeit

7,6/10

Personal & Service

8,2/10

Ausstattung

8,2/10

Zustand der Unterkunft

8,0/10

Umweltfreundlichkeit

Bewertungen

8/10 – Gut

Alexander

Very cloe to the airport, perfect stop-over after arrival or prior to departure by plan.
Aufenthalt von 2 Nächten im März 2024
Antwort von Customer Service am 17. Apr. 2024
Thank you for choosing to stay with us and for sharing your feedback, Alexander. We're glad to hear that our location close to the airport was convenient for your stop-over needs. It's our goal to provide a comfortable and convenient experience for travelers, and we're pleased to know that we met your expectations in this regard. We appreciate your patronage and hope to welcome you back for another pleasant stay in the future.

8/10 – Gut

Birger

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Guter Ausgangspunkt für Ausflüge nach Miami Beach und Key Biscayne.
Aufenthalt von 4 Nächten im März 2024
Antwort von Customer Service am 10. Apr. 2024
Vielen Dank für Ihre Bewertung und für die Wahl unseres Hotels für Ihre Reise nach Miami Beach und Key Biscayne! Es freut uns zu hören, dass Sie unsere Lage als guten Ausgangspunkt für Ihre Ausflüge empfunden haben. Wir hoffen, dass Sie auch unsere Annehmlichkeiten und unseren Service genossen haben. Wenn Sie in Zukunft wieder in der Gegend sind, würden wir uns freuen, Sie erneut bei uns begrüßen zu dürfen.

8/10 – Gut

Rolf

Gut: Sauberkeit und Zustand der Unterkunft
Aufenthalt von 7 Nächten im Oktober 2023
Antwort von Customer Service am 1. Nov. 2023
Thank you for your rating, Rolf. We would love to hear more about your experience and any specific aspects that you enjoyed during your stay. Your feedback is important to us, and we look forward to hosting you again for future visits.

8/10 – Gut

Latonia

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
I will stay there again
Aufenthalt von 1 Nacht im Mai 2024

10/10 – Hervorragend

Tom

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Staff was very attentive
Aufenthalt von 1 Nacht im April 2024
Antwort von Customer Service am 13. Mai 2024
Thank you for your high rating, Tom! We appreciate your kind comments on our staff. It is our pleasure to provide the highest level of service, and we are glad that this was the case with you. We hope to have another opportunity to welcome you back in the future for another wonderful experience.

10/10 – Hervorragend

Dennis, Las Vegas

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Room was spacious and clean. Free breakfast was awsome. Like the bar and food options.
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Customer Service am 13. Mai 2024
Thank you for your review, Dennis! We are thrilled to hear that you enjoyed your spacious and clean room and that our breakfast, food and drink offerings were awesome. We look forward to hosting you again in the future.

6/10 – Okay

Patrick

Gut: Zustand der Unterkunft
The room was spacious and comfortable.the buffet breakfast was great.
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Customer Service am 13. Mai 2024
Thank you for choosing us, Patrick. We’re glad to know that you enjoyed our spacious and comfortable rooms and that our breakfast offerings were great. However, we apologize for any inconvenience you experienced during your stay. If you have specific feedback about how we can improve, please reach out to us. We hope to welcome you back again in the future for an improved experience.

10/10 – Hervorragend

Stephanie, vernal

Mit der Familie gereist
Gut: Sauberkeit, Ausstattung und Zustand der Unterkunft
Nice to stay her the breakfast nice and a great place to stay when going on a cruise. Nice and clean. Friendly staff
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Customer Service am 13. Mai 2024
Thank you for choosing us, Stephanie! We are delighted to see your perfect rating, and to know that you enjoyed our delicious breakfast, friendly staff, nice, and clean property. We hope to have another opportunity to welcome you back in the future for an equally satisfying experience.

10/10 – Hervorragend

Mei, MARKHAM

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Customer Service am 13. Mai 2024
Thank you for your perfect rating, Mei! We are delighted to know that you enjoyed your stay. It was our pleasure to serve you and we hope to welcome you back again soon.

10/10 – Hervorragend

Adeniyi

Gut: Zustand der Unterkunft
Breakfast
Aufenthalt von 3 Nächten im Mai 2024
Antwort von Customer Service am 11. Mai 2024
Thank you for your high rating, Adeniyi! We are delighted to know that you enjoyed your stay. It was our pleasure to serve you, and we hope to welcome you back again soon.

2/10 – Ungenügend

Martina

Verbesserungswürdig: Sauberkeit und Zustand der Unterkunft
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Customer Service am 11. Mai 2024
Thank you for choosing us, Martina. We are disappointed to see that your time with us did not meet our high standards. If you have specific feedback about how we can improve, please reach out to us. We hope to have another opportunity to welcome you back in the future, and provide you with the excellent experience that you deserve.

2/10 – Ungenügend

Benjamin

Verbesserungswürdig: Sauberkeit, Personal & Service und Zustand der Unterkunft
There was a roach crawling across our pillows! There was also ants on the bed sheets. The front desk staff was rude. They double booked our room as someone was in our room when we tried to access eith the digital key. If it wasn't for the door jamber, we would have walked in on someone as our key worked. Front desk gave us an attitude as they switched us to another room saying we were only here for 1 night.
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Customer Service am 10. Mai 2024
Thank you for your review, Benjamin. We are disappointed to hear that your experience with us did not meet our high standards. We take your feedback seriously and will use it to improve. Our goal is to provide the highest level of comfort and service and we are sorry that this was not the case with you. We hope to have another opportunity to welcome you back in the future for the excellent experience that you deserve. If you would like to discuss your stay further, please reach out to us directly.

10/10 – Hervorragend

Julie

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Everything was great. A little confusing trying to get the shuttle from the airport to hotel. There is no clear phone number to get them but after a while we found it
Aufenthalt von 1 Nacht im April 2024
Antwort von Customer Service am 10. Mai 2024
Thank you for choosing us, Julie! We are delighted to hear that everything was great. We will work on our communication so that none of our guests are confused about how they can take our shuttle. We hope to have another opportunity to welcome you back in the future, and provide you with an even better experience.

10/10 – Hervorragend

Katherine

Gut: Sauberkeit und Personal & Service
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Customer Service am 10. Mai 2024
Thank you for your five out of five rating, Katherine! We are delighted to know that you enjoyed your stay with us. It was our pleasure to serve you and we hope to welcome you back again soon.

10/10 – Hervorragend

Tahmina

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 3 Nächten im Mai 2024
Antwort von Customer Service am 10. Mai 2024
Thank you for choosing us, Tahmina! We are thrilled to see your perfect rating. It was our pleasure to serve you and we hope to welcome you back again soon.

2/10 – Ungenügend

Maria

Verbesserungswürdig: Sauberkeit, Personal & Service und Zustand der Unterkunft
I have stayed at multiple Embassy Suites before. This one by far has been the worst! The maids do NOT come daily to clean your room, they will NOT give you extra towels if you ask. The hot tub water was green, and dirty. We never saw anybody come and clean it the five days we stayed here. The parking is $25 a night something that is not mentioned in the booking. You will NOT have a good nights sleep as this is a noisy hotel. You hear the planes all night and if that noise is not enough then you get to hear the train. I would not recommend this place to anyone.
Aufenthalt von 5 Nächten im Mai 2024
Antwort von Customer Service am 10. Mai 2024
Thank you for your feedback, Maria. We are disappointed to hear that you did not enjoy your stay with us. We take your feedback about the cleanliness, parking fees, and noise seriously and we apologize for the inconvenience that this caused. Our priority is your satisfaction, and we will work on improving. We hope to have another opportunity to welcome you back and provide you with the wonderful experience that you deserve.

10/10 – Hervorragend

Donna

Mit der Familie und kleinen Kindern gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Great property. Excellent customer service
Aufenthalt von 1 Nacht im April 2024
Antwort von Customer service am 10. Mai 2024
Thank you for choosing us, Donna! We are thrilled to hear that you enjoyed our property and excellent customer service. It was our pleasure to serve you and we hope to welcome you back again soon for another wonderful experience.

2/10 – Ungenügend

Carol

Mit der Familie gereist
Verbesserungswürdig: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
I booked 4 suites. 2 of them had roaches
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Customer service am 10. Mai 2024
Thank you for taking the time to leave a review, Carol. We are extremely disappointed to hear about your experience with us. We can assure you that this is not the level of service we aim to provide. If you would like to discuss your stay further please reach out to us directly. We apologize for the inconvenience this caused and we will work with our housekeeping and pest department to ensure that this does not happen again. We hope to have another opportunity to welcome you back in the future, and provide you with a much better experience.

6/10 – Okay

THOMAS

Mit der Familie und kleinen Kindern gereist
Gut: Sauberkeit und Ausstattung
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Customer service am 6. Mai 2024
Thank you for taking the time to leave a rating, Thomas. We are glad to know that your overall stay was positive. However, if you have specific feedback about how we can improve, please reach out to us. It was our pleasure to serve you, and we hope to welcome you back again soon for an improved experience.

10/10 – Hervorragend

alfred

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Receptionists and operators varied in attitudes.
Aufenthalt von 2 Nächten im April 2024
Antwort von Customer Service am 6. Mai 2024
Thank you for your feedback, Alfred. We are delighted to see your perfect rating. However, we are sorry about the varied levels of service you received. We appreciate your candor and will use your review to better our service overall. We hope to have another opportunity to welcome you back in the future for an improved experience.

4/10 – Schlecht

Tina

Verbesserungswürdig: Personal & Service
Room is clean but elevator is super dirty. Front desk staff is not nice. Cleaning staff knock on door early to ask you what time we are planning to leave the room. No wif!
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Customer Service am 6. Mai 2024
Thank you for choosing us, Tina. We’re glad to hear that the room is clean. However, we are extremely disappointed to hear that you experienced service and cleanliness issues. We take your feedback seriously and will use it to improve. We hope to have another opportunity to welcome you back in the future for a much better experience.

10/10 – Hervorragend

Rob

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 1 Nacht im März 2024
Antwort von Customer Service am 6. Mai 2024
Thank you for choosing us, Rob! We are thrilled to know that you enjoyed your time with us. It was our pleasure to serve you and we hope to welcome you back again soon.

10/10 – Hervorragend

David

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Hôtel impeccable!
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Customer Service am 4. Mai 2024
Nous vous remercions sincèrement pour vos aimables mots sur notre hôtel. Nous sommes ravis d'apprendre que vous avez trouvé votre séjour impeccable. Votre satisfaction est notre plus grande récompense, et nous sommes enchantés que notre établissement ait répondu à vos attentes. Nous espérons avoir le plaisir de vous accueillir à nouveau lors de votre prochaine visite, et nous ferons tout notre possible pour que votre expérience soit tout aussi agréable.

10/10 – Hervorragend

Janet

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Really nice amenities! Helpful staff and excellent service
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Customer service am 4. Mai 2024
Thank you for your review, Janet! We’re glad to see that you enjoyed your time with us. We appreciate your comments on our nice amenities, helpful staff, and excellent service. It was our pleasure to welcome you, and we hope to have another opportunity to do so again soon.

10/10 – Hervorragend

Nancy

Mit dem Partner gereist, Mit einer Gruppe gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Nice Hotel! Just a lot of airplane noise
Aufenthalt von 1 Nacht im April 2024
Antwort von Customer z am 4. Mai 2024
Thank you for choosing us, Nancy. We are glad to see your high rating and to hear that you enjoyed our nice hotel. We apologize for any inconvenience caused by the airplane noise. We hope to have another opportunity to welcome you back in the future for an even better experience.

10/10 – Hervorragend

Elba

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Customer Service am 4. Mai 2024
Thank you for choosing us, Elba! We’re thrilled to know that you enjoyed your time with us and we hope to welcome you back again soon

10/10 – Hervorragend

kelvys

Gut: Ausstattung
Excelente
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Customer Service am 4. Mai 2024
Gracias por sus comentarios, Kelvys. Nos alegra saber que disfrutó de una excelente estadía. Fue nuestro placer servirle y esperamos tener otra oportunidad de darle la bienvenida en el futuro.

4/10 – Schlecht

Tessa, Elgin

Aufenthalt von 1 Nacht im April 2024
Antwort von Customer Service am 2. Mai 2024
Thank you for your rating, Tessa. We are disappointed to see that your time with us did not meet our high standards. We hope to have another opportunity to welcome you back and provide you with the excellent experience that you deserve.

8/10 – Gut

Wendell

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Glad to see the improvement made to the inside of the hotel like the sitting and breakfast area.
Aufenthalt von 2 Nächten im April 2024
Antwort von Customer Service am 1. Mai 2024
Thank you for your review, Wendell. We're delighted to hear that you noticed the improvements made to the inside of our hotel, particularly the sitting and breakfast areas. Your feedback is invaluable to us as we strive to enhance our guests' experiences. We look forward to welcoming you back for another enjoyable stay in the future.

10/10 – Hervorragend

Denise, Albuquerque

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
The airport shuttle was very convenient. The cruise port shuttle operator, run by an outside company, probably needs customer service training and was not organized at all. We always love the included breakfast buffets and specifically choose Embassy Suites for this. Coffee at this location however was not good. Maybe change to a different brand. Otherwise a quick, but as always, wonderful stay at Embassy Suites Miami!
Aufenthalt von 1 Nacht im April 2024
Antwort von Jossue Chavez Front Office Director am 30. Apr. 2024
We are happy to hear regarding your past experience with us on property. We look forward to your return to the property in the near future. Hopefully we will have some different coffee during your next visit.

10/10 – Hervorragend

James

Geschäftlich gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
EV charging on premises free happy hours drinks(2) and the ease of check in
Aufenthalt von 1 Nacht im April 2024
Antwort von Customer Service am 29. Apr. 2024
Thank you for choosing us, James! We are delighted to see your perfect rating. It’s great to know that you enjoyed the EV charging on premise, happy hour, drinks, and the easy check-in. It’s our goal to provide the highest quality of comfort and service, and we are glad that this was the case with you. We hope to welcome back again in the future for another wonderful experience.

10/10 – Hervorragend

Terry

Mit einer Gruppe gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Quick check in - nice staff
Aufenthalt von 1 Nacht im April 2024
Antwort von Customer Service am 29. Apr. 2024
Thank you for your perfect rating, Terry! We are thrilled to hear that you enjoyed your quick check in, and that our staff went above and beyond to make you feel welcome. It was our pleasure to serve you and we hope to welcome you back again soon.

10/10 – Hervorragend

Lisandra Colon

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 2 Nächten im April 2024
Antwort von Customer Service am 28. Apr. 2024
Thank you for choosing us, Lisandra! We are delighted to see your rating and to know that you enjoyed your time with us. It was our pleasure to serve you and we look forward to welcoming you back again soon.

10/10 – Hervorragend

Ashley

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
10 out of 10 will stay again!
Aufenthalt von 1 Nacht im April 2024
Antwort von Customer Service am 28. Apr. 2024
Thank you for your perfect rating, Ashley! We are thrilled to know that you enjoyed your stay. It was our pleasure to serve you and we look forward to welcoming you back again soon.

10/10 – Hervorragend

JAMES

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 4 Nächten im April 2024
Antwort von Customer Service am 26. Apr. 2024
Thank you for your perfect rating, James! We are thrilled to know that you enjoyed your stay with us. It was our pleasure to serve you and we hope to welcome you back again soon.

10/10 – Hervorragend

Satomi

Good
Aufenthalt von 1 Nacht im April 2024
Antwort von Customer Service am 26. Apr. 2024
Thank you for choosing us, Satomi. We're thrilled to hear that you had a great experience. We hope to have the pleasure of welcoming you back in the future.

10/10 – Hervorragend

Birgit, Spokane Valley

Mit der Familie und kleinen Kindern gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Very clean and comfortable room. Close to airport and free shuttle to and from airport is very nice. Complimentary breakfast is delicious. Pool is great. We enjoyed our stay and would recommend.
Aufenthalt von 1 Nacht im April 2024
Antwort von Customer Service am 24. Apr. 2024
Thank you for your review, Birgit! We are happy to know that you enjoyed your clean and comfortable room, and that our location was convenient for you. It’s also great to know that you enjoyed our complimentary breakfast and pool. We appreciate your recommendation, and we hope to welcome you back again soon.

10/10 – Hervorragend

shurquanda

Mit der Familie und kleinen Kindern gereist
Gut: Sauberkeit, Ausstattung und Zustand der Unterkunft
Verbesserungswürdig: Personal & Service
The staff kept following my family asking did we have a room here. When I asked the front desk why they did that I was told They have a lot of people come to the hotel to eat breakfast and access the pool who don’t have rooms here. I told her it was confrontational for them to do that and all she said was she understands. A staff member also confronted my 11 year old when he was leaving the pool to go inside and asked if he had a key. With all the human trafficking going on in the world today no one should be confronting children in this manner.
Aufenthalt von 1 Nacht im April 2024
Antwort von Customer Service am 24. Apr. 2024
Thank you for your review, Shurquanda. We apologize for any inconvenience or discomfort caused during your stay. Our team aims to ensure the safety and security of all our guests, but we understand that the approach could have been more tactful. Your feedback is valuable, and we will address this matter internally to ensure a more guest-friendly approach in the future. We appreciate your understanding and hope to have the opportunity to welcome you back for a more enjoyable experience.

4/10 – Schlecht

Chris

Mit dem Partner gereist
Verbesserungswürdig: Personal & Service
The front desk attendant seemed upset to have to check me in. She didn't make eye contact or smile...not even once. I reserved a king suite but was told those weren't available. What's the point of the reservation? $25 self parking cost when you're staying at the property is pretty ridiculous. Bartender is super pleasant and the bar was pretty lively.
Aufenthalt von 1 Nacht im April 2024
Antwort von Customer Service am 23. Apr. 2024
Thank you for your review, Chris. We're deeply sorry to hear about your disappointing experience during check-in. Providing exceptional service is our top priority, and it's concerning to hear that we fell short of your expectations. We apologize for any inconvenience regarding the room reservation and parking fees. Your feedback is invaluable, and we'll use it to address areas of improvement. On a positive note, we're glad to hear that you enjoyed the lively atmosphere at our bar and the pleasant service from our bartender. We hope to have the opportunity to regain your trust and provide you with a more enjoyable stay in the future.

8/10 – Gut

Allison

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Nice property convenient for airport and cruise port
Aufenthalt von 1 Nacht im April 2024
Antwort von Customer Service am 24. Apr. 2024
Thank you for your review, Allison. We are glad to hear that you found the property to be nice and convenient for the airport and cruise port. If you have any specific feedback about how we can further improve, please reach out to us. We hope to welcome you back again in the future for an even better experience.

10/10 – Hervorragend

Mimi, Stanhope

Aufenthalt von 1 Nacht im April 2024
Antwort von Customer Service am 13. Mai 2024
Thank you for choosing us, Mimi! We are thrilled to know that you enjoyed your stay. It was our pleasure to serve you, and we hope to welcome you back again soon.

10/10 – Hervorragend

Felisha

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
I love everything about embassy I will never stay anywhere else Hilton is definitely the stay
Aufenthalt von 1 Nacht im April 2024
Antwort von Customer Service am 23. Apr. 2024
We're thrilled to hear that you had such a wonderful experience with us, Felisha! Thank you for your kind words and for choosing us as your preferred place to stay. We're dedicated to providing exceptional service and ensuring that every guest has a memorable stay. We look forward to welcoming you back for many more enjoyable visits in the future!

10/10 – Hervorragend

CLARISSA

Gut: Sauberkeit, Personal & Service und Ausstattung
Great location. Nice rooms.. love the evening reception and full breakfast!!
Aufenthalt von 1 Nacht im April 2024
Antwort von Customer Service am 22. Apr. 2024
Thank you for your review, Clarissa! We are delighted to hear that you enjoyed our location, nice rooms, the evening reception, and our full breakfast. We appreciate your positive comments and look forward to welcoming you back for another wonderful experience.

10/10 – Hervorragend

Isam

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service und Ausstattung
Too many planes taking off… and noisy train
Aufenthalt von 1 Nacht im April 2024
Antwort von Customer Service am 22. Apr. 2024
Thank you for your wonderful rating, Isam. We are sorry for any inconvenience caused by the noise of the nearby airport and trains. We take your feedback seriously and will use it to improve. We hope to have another opportunity to welcome you back in the future for an even better experience.

10/10 – Hervorragend

Dorrel

Mit dem Partner gereist, Mit einer Gruppe gereist, Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Property is clean The staff are very helpful
Aufenthalt von 2 Nächten im April 2024
Antwort von Customer Service am 22. Apr. 2024
Thank you for your review, Dorrel! We are thrilled to hear that you enjoyed your stay, and found our property to be clean, and our staff to be very helpful. It was our pleasure to serve you and we hope to welcome you back again soon.

10/10 – Hervorragend

Donald

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Picked us up at airport very good
Aufenthalt von 1 Nacht im April 2024
Antwort von Customer Service am 22. Apr. 2024
Thank you for your review, Donald! We're thrilled to hear that you had a positive experience with our airport pickup service! Thank you for choosing us for your stay, and we hope to have the pleasure of welcoming you back in the future.

10/10 – Hervorragend

Jeroen van

Mit der Familie und kleinen Kindern gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
The location is great. 15 minute Uber to downtown, to the dolphin mall and all the great spots. The free airport shuttle service is nice. The room is nice and fitted the 5 of us, 2 adults and 3 small kids. The foldout couch was alright for sleeping. The breakfast was nice and there were plenty of options. Definitely would visit again!
Aufenthalt von 10 Nächten im April 2024
Antwort von Customer service am 22. Apr. 2024
We're delighted to hear that you had a great experience with us, Jeroen Van! Our convenient location and free airport shuttle service aim to make your stay as seamless as possible, so we're glad you found them helpful. It's fantastic to hear that your room comfortably accommodated your family, and we're pleased that you found the foldout couch suitable for sleeping. Thank you for choosing to stay with us, and we look forward to welcoming you back for another visit!

10/10 – Hervorragend

Melissa

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Was able to get early check in and swim in the pool before the check in. Stored our luggage for us while we waited to check in.
Aufenthalt von 1 Nacht im April 2024
Antwort von Customer Service am 19. Apr. 2024
Thank you for your perfect rating, Melissa! It's great to hear that you were able to enjoy an early check-in and take a swim in the pool while waiting! Storing your luggage for you is just one way we strive to make your stay as convenient and enjoyable as possible. We hope to welcome you back again soon for another wonderful stay.

2/10 – Ungenügend

Sherrita

Aufenthalt von 1 Nacht im April 2024
Antwort von Customer Service am 10. Mai 2024
Thank you for your rating, Sherrita. We are disappointed to see that your time with us did not meet our high standards. If you have specific feedback about how we can improve, please reach out to us. We hope to have another opportunity to welcome you back in the future, and provide you with the excellent experience that you deserve.

10/10 – Hervorragend

Melissa

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Allen....the Jamaican lady was very warm, kind and professional. Check in was smooth, bar energy was great!!
Aufenthalt von 1 Nacht im April 2024
Antwort von Customer Service am 22. Apr. 2024
Thank you for choosing us, Melissa! We're delighted to hear that Allen provided you with exceptional service during your stay! Thank you for your kind words, and we hope to welcome you back for another fantastic stay soon!