Dear Miss Bettina: Thank you for giving us the opportunity to host you on your recent stay in Mexico City. We are so pleased to learn our privileged location allows you to visit interesting places near the hotel and most of all that our staff offered you an excellent service, as our main priority is to be helpful for you. Regarding the information about use of the spa areas, we appreciate your feedback and I will gladly share it with the manager involved for its review and to take it into consideration. Marquis Reforma appreciates your preferences and we wish you a Happy New Year. Yours sincerely, Sara Lizarraga

Dear Miss Ana Karen, Thank you for choosing to stay at Marquis Reforma Hotel & Spa on your recent stay in Mexico City.I appreciate your thoughtful comments, and may I add how great it was to host you at your home away from home. I will be sharing your feedback with the concierge staff. This will encourage our team to keep on striving to meet your, and everyones expectations when visiting us!Thanks again for allowing us to host you this one time around, and we hope to see you back on your next visit.Cordially,Sara Lizarraga

Estimado Sr. Jerson:Gracias por su visita al Hotel Marquis Reforma & Spa y por tomarse unos minutos de su valioso tiempo para evaluar nuestros productos y servicios.Nos complace enormemente haber sido sus anfitriones y haberle brindado nuestra hospitalidad. Nos alegra saber que cubrimos sus expectativas.Agradecemos sinceramente su preferencia y esperamos con entusiasmo la oportunidad de ser nuevamente sus anfitriones.Cordialmente,Sara Lizarraga

Estimado Sr. Rubén:Antes que nada, le comento que su retroalimentación con respecto a la discriminación que le hicieron sentir, la tomamos muy en serio, por lo que, de antemano, le ofrezco una sincera disculpa. Puede estar seguro de que trabajaremos arduamente con el personal para que esta situación no se vuelva repetir. Así mismo, le informo que contamos con una política en donde se establece que no existe discriminación por origen étnico, edad, discapacidad, condición social, condición de salud, etc., que atente contra la dignidad humana; además en esta política también se consideran a nuestros colaboradores, ya que, para nosotros todas las personas que tengan contacto con el hotel deben tener un trato de calidad y de respeto, los cuales son parte de nuestros principios.Agradecemos su referencia y esperamos nos brinde la oportunidad de recibirlo nuevamente.Cordialmente,Sara Lizarraga

Estimada Srta. Elizabeth:Gracias por su visita a Hotel Marquis Reforma & Spa y por tomarse unos minutos de su valioso tiempo para evaluar nuestros productos y servicios.Nos alegra saber que cubrimos sus expectativas, pues es el resultado del trabajo en equipo de nuestros colaboradores, quienes se esmeran por lograr su satisfacción.Agradecemos su preferencia y esperamos tener el honor de ser nuevamente sus anfitriones y estaremos encantados de servirle.Cordialmente,Sara Lizarraga

Estimado Sr. Luis Alejandro:Gracias por su visita a Hotel Marquis Reforma & Spa.Estuvimos muy complacidos de tenerlo como huésped y brindarle nuestra hospitalidad.Agradecemos su amable opinión y nos alegra saber que su estancia en el hotel fue una agradable experienciaValoramos su preferencia y esperamos tener el placer de recibirlo nuevamente.Cordialmente,Sara Lizarraga

Dear Mr. Li-Chieh,Thank you for giving us the opportunity to host you on your recent stay in Mexico City.We appreciate your kind review and our best reward to our efforts is to know you lived a great experience with us, it means we did a good job to make your stay pleasant through the hospitality of our team and offering you comfortable facilities to make your stay a pleasant one.Marquis Reforma appreciates your preference, and we will be expecting you at your home away from home.Yours sincerely,Sara Lizarraga

Dear Mr. Belli-Bivar,Thank you for giving us the opportunity to host you during your recent stay in Mexico City.Regarding the pool, we appreciate your honest feedback. I would like to inform you that every evening, the water in this area is treated to ensure it consistently meets the hygiene standards established in the hotel.However, we will ensure to reinforce with users the importance of taking a shower before using the pool after a treatment. This will help prevent the water from appearing cloudy due to the products used during massages.Additionally, we value your kind review, and our greatest reward for our efforts is knowing that our team was very helpful to you and did their best to make you feel special. Thank you for mentioning that the hamburger delighted your palate. I will be glad to share your opinion with the staff; rest assured, it will encourage them to continue going the extra mile to exceed your expectations.Marquis Reforma appreciates your preference, and we look forward to welcoming you back to your home away from home.Yours sincerely,Sara Lizarraga

Estimado Sr. Mauricio:Gracias por su visita a Hotel Marquis Reforma & Spa.Apreciamos su valioso tiempo para compartirnos su opinión. Nos complace saber que el servicio cubrió sus expectativas.Para nosotros fue un placer recibirlo en esa su casa y brindarle nuestra hospitalidad.En cuanto al early check in, le comento hacemos todo lo posible para ofrecerlo a nuestros huéspedes siempre y cuando la ocupación lo permita. Lamentamos que en esta ocasión no nos haya sido posible. Sin embargo, hemos tomado nota al respecto para tomarlo en cuenta en su próxima estancia.Esperamos que el upgrade de habitación que le otorgamos haya sido de su agrado al igual que para su familia. Agradecemos su preferencia y esperamos tener el placer de ser nuevamente sus anfitriones.Cordialmente,Sara Lizarraga

Dear Mr. Christopher,Thank you for giving us the opportunity to host you during your recent stay in Mexico City.We are truly grateful for your kind review. Knowing that you had a wonderful experience with us is the best reward for our efforts. It signifies that we succeeded in providing you with a pleasant stay, thanks to the hospitality of our team and the comfort of our facilities.Rest assured, your feedback will inspire our personnel to continue going the extra mile to deliver exceptional service.As for your feedback to improve the directions to the spa, I have shared your comments with the involved manager for their information and follow-up."Likewise, for your convenience, the concierge staff will be delighted to guide you on your next visit, and we have taken note of that.We appreciate your preference and look forward to welcoming you again soon.Yours sincerely,Sara Lizarraga

Dear Miss Heidi,Thank you for taking the time to share your experience at Marquis Reforma Hotel & Spa.It was a pleasure for the Marquis Family to welcome and pamper you with our team's hospitality. As you mentioned, our property's location allows our guests to easily visit interesting places near the hotel. We are thrilled that you found this aspect enjoyable.Thank you for choosing us for your stay. We look forward to welcoming you again soon.Yours sincerely,Sara Lizarraga

Estimada Srita. Michele:Gracias por haberse hospedado en Hotel Marquis Reforma & Spa.Nos sentimos muy complacidos de haber sido sus anfitriones y brindarle nuestra hospitalidad.Agradecemos su amable comentario y nos alegra saber que nuestra privilegiada ubicación fue conveniente para usted. Esperamos haya disfrutado de los principales atractivos turísticos que ofrece nuestra bella ciudad.Valoramos su preferencia y esperamos tener el honor de recibirla nuevamente en esta su casa.Cordialmente,Sara Lizarraga

Dear Mr. Bruk,Thank you for taking the time to share your experience at Marquis Reforma Hotel & Spa.It was a pleasure for the Marquis Family to welcome and pamper you with our team's hospitality. We are delighted to hear that you enjoyed the ambiance of the Heritage Bar.As you mentioned, our property's location allows our guests to easily visit interesting places near the hotel. We are thrilled that you found this aspect enjoyable.Thank you for choosing us for your stay. We look forward to welcoming you again soon.Yours sincerely,Sara Lizarraga

Estimado Sr. Jorge:Gracias por su visita a Hotel Marquis Reforma & Spa y por tomarse unos minutos de su valioso tiempo para compartirnos su opinión.Nos sentimos muy complacidos de saber que las instalaciones de nuestra propiedad superaron sus expectativas, ya que nuestra misión es brindarle cómodas instalaciones para que su estancia fuera placentera.Para la familia Marquis fue un placer tenerlo como huésped y brindarle nuestra hospitalidad.Agradecemos su preferencia y esperamos tener el honor de ser nuevamente sus anfitriones.Cordialmente,Sara Lizarraga

Estimado Sr. Alberto:Gracias por su visita a Hotel Marquis Reforma & Spa y por tomarse unos minutos de su valioso tiempo para compartirnos su opinión.Nos sentimos muy complacidos de saber que las instalaciones de nuestra propiedad superaron sus expectativas, ya que nuestra misión es brindarle cómodas instalaciones para que su estancia fuera placentera.Para la familia Marquis fue un placer tenerlo como huésped y brindarle nuestra hospitalidad.Agradecemos su preferencia y esperamos tener el honor de ser nuevamente sus anfitriones.Cordialmente,Sara Lizarraga

Dear Mr. Matthew,Thank you for choosing to stay at Marquis Reforma Hotel & Spa.It was our pleasure to welcome you and extend our hospitality during your visit.We look forward to hosting you again the next time your travels bring you to the city.Yours sincerely,Sara Lizarraga

Dear Mr. Alfredo,Thank you for allowing us the opportunity to host you during your recent stay in Mexico City.At Marquis Reforma, we take pride in providing high-quality service and catering to the needs of each and every guest. We are delighted to hear that our efforts to make your stay memorable were successful. Your recommendation means a great deal to us.Thank you for choosing Marquis Reforma as your home away from home. We look forward to welcoming you back soon.Warm regards,Sara Lizarraga

Dear Miss Jennifer,Thank you for giving us the opportunity to host you on your recent stay in Mexico City.We appreciate your kind review and our best reward to our efforts is to know you lived a great experience with us, it means we did a good job to make your stay pleasant through the hospitality of our team and offering you comfortable facilities to make your stay a pleasant one.Marquis Reforma appreciates your preference, and we will be expecting you at your home away from home.Yours sincerely,Sara Lizarraga

Estimado Sr. Carlos Alberto:Gracias por su visita al Hotel Marquis Reforma & Spa.Nos complace enormemente haber sido sus anfitriones y haberle brindado nuestra hospitalidad.Valoramos su valioso tiempo para evaluar nuestros productos y servicios. Por ello, nos complace saber que cubrimos sus expectativas, ya que nuestra misión es hacerlo sentir como en casa.Agradecemos su preferencia y esperamos con entusiasmo la oportunidad de ser nuevamente sus anfitriones.Cordialmente,Sara Lizarraga

Dear Mr. Edgar,Thank you for giving us the opportunity to host you on your recent stay in Mexico City.We appreciate your kind review and our best reward to our efforts is to know you lived a great experience with us, it means we did a good job to make your stay pleasant through the hospitality of our team and offering you comfortable facilities to make your stay a pleasant one.Marquis Reforma appreciates your preference, and we will be expecting you at your home away from home.Yours sincerely,Sara Lizarraga

Dear Miss Alicia,Thank you for giving us the opportunity to host you on your recent stay in Mexico City.We appreciate your kind review and our best reward to our efforts is to know you lived a great experience with us, it means we did a good job to make your stay pleasant through the hospitality of our team and offering you comfortable facilities to make your stay a pleasant one.Marquis Reforma appreciates your preference, and we will be expecting you at your home away from home.Yours sincerely,Sara Lizarraga

Dear Mr. Ferreira,Thank you for choosing to stay at Marquis Reforma Hotel & Spa during your recent stay in Mexico City.It was an-honor for the Marquis family to have had the opportunity to serve you and extend our hospitality.Regarding the housekeeping service, we value the time you have taken to share your feedback with us, as it provides us with valuable insights that we will use to continuously improve our services. We have shared your observations with the respective manager for their consideration and follow-up.We sincerely apologize for any inconvenience you may have experienced during your stay. Please rest assured that we are taking measures with our team to ensure that similar situations do not occur in the future.We are committed to ensuring that your future visits are exceptional in every aspect, and we have taken careful note of your feedback to ensure this.We appreciate your preference and look forward to welcoming you again in the near future.Yours sincerely,Sara Lizarraga

Estimado Sr. Montes de Oca:Gracias por haberse hospedado en Hotel Marquis Reforma & Spa.Nos sentimos muy complacidos de haber sido sus anfitriones y brindarle nuestra hospitalidad.Lamentamos saber que el ruido del exterior haya alterado su descanso en el hotel. Por lo que le ofrecemos una sincera disculpa por los inconvenientes. Así mismo, hemos tomado nota al respecto para asignarle una habitación con vista al interior del hotel o vista a Paseo de la Reforma en futuras estancias. Agradecemos su preferencia y esperamos tener el honor de recibirlo nuevamente en esta su casa.Cordialmente,Sara Lizarraga

Dear Mr. Fernando,Thank you for choosing to stay at Marquis Reforma Hotel & Spa.At Marquis Family, it was our pleasure to welcome and pamper you with our hospitality.We are delighted to know that we met your expectations, as ensuring your satisfaction is our top priority.Your preference and the opportunity to host you are greatly appreciated. We look forward to welcoming you again soon.Yours sincerely,Sara Lizarraga

Dear Ronan,Thank you for taking the time to share your experience at Marquis Reforma Hotel & Spa.It was a pleasure for the Marquis Family to welcome you. We are pleased to learn that all our efforts to exceed your expectations were worth it.We are glad to hear that our privileged location allowed you to visit interesting places near the hotel.Thank you for giving us the opportunity to host you. We look forward to welcoming you again soon.Yours sincerely,Sara Lizarraga

Estimado Sr. Omar:Hotel Marquis Reforma & Spa agradece su preferencia y su valioso tiempo para evaluar nuestros productos y servicios. Nos complace saber que cubrimos sus expectativas, ya que nuestra misión es lograr su satisfacción.Valoramos su preferencia y esperamos tener el honor de ser nuevamente sus anfitriones en esta su casa.Cordialmente,Sara Lizarraga

Dear Mr. Derrick,Thank you for giving us the opportunity to host you on your recent stay in Mexico City.We appreciate your kind review and our best reward to our efforts is to know we met your expectations, it means we did a good job to make your stay pleasant through the hospitality of our team and offering you comfortable facilities to make your stay a pleasant one.Marquis Reforma appreciates your preference, and we will be expecting you at your home away from home.Yours sincerely,Sara Lizarraga

Estimado Sr. Domingo:Gracias por su visita a Hotel Marquis Reforma & Spa y por hacernos saber que su estancia con nosotros fue una excelente experiencia. Para la familia Marquis fue un placer tenerlo como huésped y brindarle la mejor de las atenciones, ya que nuestra misión es lograr su satisfacción.Agradecemos su preferencia y esperamos tener el honor de ser nuevamente sus anfitriones. Cordialmente, Sara Lizarraga

Dear Jesus,Thank you for choosing to stay at Marquis Reforma Hotel & Spa.At Marquis Family, it was our pleasure to welcome and pamper you with our hospitality.We are delighted to hear that we met your expectations, as ensuring your satisfaction is our top priority.Your preference and the opportunity to host you are greatly appreciated. We look forward to welcoming you again soon.Yours sincerely,Sara Lizarraga

Estimado Samir:Gracias por su visita a Hotel Marquis Reforma & Spa y por tomarse unos minutos de su valioso tiempo para evaluar nuestros productos y servicios.Le comento que nuestra misión es lograr su satisfacción, por ello, nos complace saber que cubrimos sus expectativas. Agradecemos su preferencia y esperamos tener el honor de ser nuevamente sus anfitriones.Cordialmente,Sara Lizarraga

Estimada Sra. María José:Hotel Marquis Reforma & Spa agradece su preferencia y su valioso tiempo para compartirnos su amable opinión.Para nosotros es muy gratificante saber que su estancia con nosotros fue una agradable experiencia, pues nuestra misión es hacerlos sentir como en casa pues usted y su hijo son nuestra razón de ser.Esperamos tener el honor de ser nuevamente sus anfitriones.Cordialmente,Sara Lizarraga

Estimada Srita. Wendy:Gracias por haberse hospedado en Hotel Marquis Reforma & Spa.Estuvimos muy complacidos de tenerla como huésped y brindarle la atención que usted se merece.Valoramos su amable retroalimentación y nos alegra saber que la habitación le brindó todas las comodidades para que su estancia fuera placentera.Agradecemos su preferencia y esperamos tener el honor de ser nuevamente sus anfitriones.Cordialmente,Sara Lizarraga

Estimado Sr. Jorge:Gracias por haberse hospedado en Hotel Marquis Reforma & Spa.Nos sentimos muy complacidos de haber sido sus anfitriones y brindarle nuestra hospitalidad.Apreciamos su valioso tiempo para evaluar nuestros productos y servicios. Nos complace saber que cubrimos sus expectativas.Agradecemos su preferencia y esperamos tener el placer de servirle nuevamente.Cordialmente,Sara Lizarraga

Estimado Sr. Kohab:Gracias por haber elegido a Hotel Marquis Reforma & Spa en su reciente visita a la Ciudad de México.Nos alegra saber que nuestra propiedad, estilo Art Deco, fue de su agrado y que la privilegiada ubicación del hotel fue conveniente para usted.Le comento que su retroalimentación es muy valiosa para nosotros, ya que, nos brinda la oportunidad de mejorar para ofrecerle una mejor experiencia. Por ello, la he compartido con el gerente involucrado para su información y seguimiento. De antemano, le ofrezco una sincera disculpa por los inconvenientes.Puede estar seguro de que trabajaremos arduamente con el personal para que esto no vuelva a suceder.Agradecemos su preferencia y esperamos tener el honor de ser nuevamente sus anfitriones.Cordialmente,Sara Lizarraga

Dear Miss Martha Elizabeth,It was a pleasure to welcome you to Marquis Reforma Hotel & Spa.Thank you for taking the time to share your experience with us. Your feedback is greatly appreciated, and we are delighted to hear that you enjoyed our hospitality.We are pleased to hear that our convenient location enhanced your stay, allowing you to explore the nearby attractions.Thank you for choosing to stay with us, we look forward to welcoming you again soon.Yours sincerely,Sara Lizarraga

Dear Pia,Thank you for giving us the opportunity to host you on your recent stay in Mexico City.We appreciate your kind feedback and our best reward to our efforts is to know we met your expectations, it means we did a good job to make your stay pleasant through the hospitality of our team and offering you comfortable facilities to make your stay a pleasant one.Marquis Reforma appreciates your preference, and we will be expecting you at your home away from home.Yours sincerely,Sara Lizarraga

Dear Miss Xenia,Thank you for choosing Marquis Reforma Hotel & Spa for your recent stay in Mexico City.We appreciate your opinion, and your satisfaction is our greatest reward, as it signifies that we have succeeded in surpassing your expectations.We're delighted to hear that you enjoyed our privileged location, which provides easy access to various attractions in the city. We value your preference and the opportunity to accommodate you. We Look forward to welcoming you again soon.Yours sincerely,Sara Lizarraga

Dear Normand,Thank you for sharing your feedback with us. It was our pleasure to have you as our guest at Marquis Reforma Hotel & Spa.We are pleased to hear that we were able to meet your expectations during your stay.We appreciate your preference, and we look forward to welcoming you again soon.Yours sincerely,Sara Lizarraga

Dear Miss Auna,Thank you for taking the time to share your experience at Marquis Reforma Hotel & Spa. To Marquis Family it was a pleasure to welcome and pamper you through our hospitality. Thank you for the special mention you made about José, he will be very happy to know your opinion about the service you received from him.We will be sure to share your feedback with them, as it serves as motivation to continue delivering exceptional service to all our guests.Thank you for giving us the opportunity to host you. We look forward to welcoming you again soon.Yours sincerely,Sara Lizarraga

Dear Mr. Gabriel,Thank you for giving us the opportunity to welcome you back during your recent visit to Mexico City.At Marquis Family, it was our pleasure to extend our hospitality and pamper you.We are pleased to hear that the upgrade to a suite we provided exceeded your expectations.Your continued preference means a lot to us, we look forward to welcoming you again soon.Yours sincerely,Sara Lizarraga

Estimada Srita. Fabiola:Gracias por haberse hospedado en Hotel Marquis Reforma & Spa.Nos dio mucho gusto tenerla como huésped y brindarle nuestra hospitalidad.Agradecemos su retroalimentación en cuanto al reporte del minibar, ya que nos brinda la oportunidad de mejorar para ofrecerle un mejor servicio. Por ello, la he compartido con el gerente involucrado para su información y seguimiento.De antemano, le ofrezco una sincera disculpa por los inconvenientes.Valoramos su preferencia y esperamos tener el honor de ser nuevamente sus anfitriones. Cordialmente,Sara Lizarraga

Dear Mrs. Janet:I appreciate your thoughtful comments, and I would like to express how delighted we were to host you at Marquis Reforma Hotel & Spa. I will be sharing your feedback with all our staff, particularly with the spa staff. Your words will serve as encouragement for our team to continue striving to meet not only your expectations but also those of all our guests.Thank you for giving us the opportunity to host you, we look forward to welcoming you back on your next visit.Yours sincerely,Sara Lizarraga

Dear Mr. Barbour,Thank you for choosing to stay with us during your recent visit to Mexico City and for taking the time to share such positive feedback.We are delighted to hear that you enjoyed your time at our hotel. Your kind review serves as the best validation of our efforts, indicating that we succeeded in providing you with a memorable experience. Ensuring your comfort and satisfaction is our priority, and we are thrilled that our team's hospitality and our privileged location contributed to your pleasant stay.At Marquis Reforma, we greatly value your preference and eagerly anticipate the opportunity to welcome you back to your home away from home.Warm regards,Sara Lizarraga

Estimado Sr. Miguel Ángel:Hotel Marquis Reforma & Spa agradece su preferencia y su valioso tiempo para compartirnos su amable opinión.Para la familia Marquis fue un placer recibirlo en esta su casa y brindarle nuestra hospitalidad.Gracias por compartirnos su amable reseña, nos sentimos muy comlacidos de saber que las instalaciones y los restaurantes cubrieron sus expectativas, pero sobre todo, que el personal se esmeró en brindarle la atención que usted esperaba de nosotros. Puede estar seguro de que el staff se sentirá muy motivado de conocer su opinion.Valoramos su preferencia y esperamos tener el honor de ser nuevamente sus anfitriones.Cordialmente,Sara Lizarraga

Estimado Sr. Ricardo:Gracias por haber elegido a Hotel Marquis Reforma & Spa en su reciente visita a la Ciudad de México y por recomendarnosNos sentimos muy complacidos de tenerlo como huésped y brindarle la mejor de las atenciones, ya que nuestra misión es hacerlo sentir como en casa. Con gusto compartiré su amable opinion con el staff, ya que será de gran motivación para ellos.Agradecemos su preferencia y esperamos tener el honor de ser nuevamente sus anfitriones.Cordialmente,Sara Lizarraga

Dear Miss Salgado,It was a pleasure to welcome you to Marquis Reforma Hotel & Spa.Thank you for taking the time to share your experience with us. Your feedback is greatly appreciated, and we are delighted to hear that you enjoyed our hospitality.I will personally share your kind words with our staff, who will be thrilled to know that their efforts contributed to your satisfaction.We are pleased to hear that you found our breakfast offerings enjoyable and that our convenient location enhanced your stay, allowing you to explore the nearby attractions.Thank you for choosing to stay with us, and we eagerly anticipate the opportunity to welcome you back the next time your travels bring you to the city.Warm regards,Sara Lizarraga

Dear Miss Sifuentes,Thank you for choosing to stay with us during your recent visit to Mexico City.We are delighted to hear that you enjoyed your time at our hotel. Your kind review serves as the best validation of our efforts, indicating that we succeeded in providing you with a memorable experience. We will be sure to share your feedback with our personnel, as it serves as motivation to continue delivering exceptional service to all our guests.At Marquis Reforma, we value your preference and look forward to welcoming you again soon.Warm regards,Sara Lizarraga

Dear Miss Dara,Thank you for choosing Marquis Reforma Hotel & Spa for your recent stay in Mexico City.We are so please do learn the room met your expectations and that the facilities provided all the comforts to ensure your stay was pleasant.Regarding the gourmet coffee, please note that it is part of the minibar and is therefore subject to an additional charge. However, we have taken note of your feedback and will consider it for your next visit.We value your preference and the opportunity to accommodate you. We look forward to welcoming you again soon.Warm regards,Sara Lizarraga

Dear Nabeel,We appreciate your feedback, and may I add how great it was to host you at Marquis Reforma Hotel & Spa. We are so happy to know we met your expectations and that you and your family enjoyed a comfortable stay in our hotel.Thank you for your preference, we hope to see you back on your next visit. Yours sincerely, Sara Lizarraga