Dear Marcel, Thank you very much for posting a review following your recent stay at PARKROYAL Melbourne Airport. We are truly passionate about delivering exceptional guest experiences and I was very pleased to learn of your great satisfaction with our hotel's standard of service. The team and I greatly appreciate your feedback and we all look forward to your return in the not too distant future. Sincerely, Cameron MeadGeneral ManagerPARKROYAL Melbourne Airport

Dear Andre, Thank you very much for posting a review following your recent stay at PARKROYAL Melbourne Airport. We are truly passionate about delivering exceptional guest experiences and I was very pleased to learn of your great satisfaction with our hotel's standard of service. The team and I greatly appreciate your feedback and we all look forward to your return in the not too distant future. Sincerely, Cameron MeadGeneral ManagerPARKROYAL Melbourne Airport

Dear Seraina, We appreciate your fantastic feedback! We would like to express our sincere gratitude for taking the time to provide us with your valuable feedback via our online guest survey, following your recent stay at PARKROYAL Melbourne Airport. As part of this commitment to excellence, we are delighted to inform you that PARKROYAL Melbourne Airport will be undergoing refurbishment starting from May 2023. We are confident that these enhancements will greatly improve the overall guest experience and we look forward to unveiling our new-look hotel in the near future. Once again, we would like to thank you for your patronage and valuable feedback. We are excited to welcome you back to our new look hotel in the future. Simply Yours, Cameron Mead General Manager PARKROYAL Melbourne Airport

Thank you for posting your feedback from your most recent stay with us at the PARKROYAL Melbourne Airport.It is through continuous feedback, from guests such as yourself, that we are able to objectively review the facilities and services we provide to ensure that we meet our guests' expectations.However, I was disappointed that we did not exceed all of your expectations on this occasion and please accept our deepest regret for this inconvenience. I have shared your reviews with the relevant managers to investigate further and prevent repetition.We are delighted to announce that PARKROYAL Melbourne Airport will be undergoing a refurbishment starting from May 2023. We are excited about the enhancements, which will be aimed at improving the overall guest experience, and we are looking forward to unveiling our new-look hotel in the upcoming months. Once again, please accept my sincere apologies. My team and I look forward to the opportunity to welcoming you back to enjoy a memorable stay for all the right reasons. Simply Yours, Cameron Mead General Manager PARKROYAL Melbourne Airport

Dear Karsten, Thank you for taking the time to post feedback from your most recent stay with us at the PARKROYAL Melbourne Airport.I am pleased to note that you enjoyed your stay with us based on your amazing rating. This is so motivating and rest assured we are doing our best in continuing to meet our guests' expectations.We are pleased to advise you that PARKROYAL Melbourne Airport will undertake a hotel refurbishment commencing May 2023. This will include our rooms and suites, our restaurant and bar, lobby and meeting and events spaces. We look forward to welcoming you back in the future to experience our new look hotel. Simply Yours, Cameron Mead General Manager PARKROYAL Melbourne Airport

Dear Susanna, Thank you very much for posting feedback following your recent stay at PARKROYAL Melbourne Airport.I am delighted to note that you enjoyed your overall stay and you love our service and facilities! Our team is more than happy to know that we make your stay comfortable.Thank you once again for your time and we all hope to have the pleasure of welcoming you back in the not too distant future.Sincerely,Cameron MeadGeneral ManagerPARKROYAL Melbourne Airport

Dear Anette, Thank you very much for posting a review following your recent stay at PARKROYAL Melbourne Airport.We are passionate about delivering exceptional guest experiences and I was delighted to learn that you were happy with our service.The team and I greatly appreciate your feedback and we all look forward to your return in the not too distant future.Sincerely,Cameron MeadGeneral ManagerPARKROYAL Melbourne Airport

Dear Edwin, Thank you very much for posting a review following your recent stay at PARKROYAL Melbourne Airport.We are passionate about delivering exceptional guest experiences and I was delighted to learn that you were happy with our service.The team and I greatly appreciate your feedback and we all look forward to your return in the not too distant future.Sincerely,Cameron MeadGeneral ManagerPARKROYAL Melbourne Airport

Dear Jorg, Thank you very much for posting a review following your recent stay at PARKROYAL Melbourne Airport. We are passionate about delivering exceptional guest experiences and I was delighted to learn that you were happy with our service. The team and I greatly appreciate your feedback and we all look forward to your return in the not too distant future. Sincerely, Cameron Mead General Manager PARKROYAL Melbourne Airport

Dear Kristin, Thank you very much for posting a review following your recent stay at PARKROYAL Melbourne Airport. We are truly passionate about delivering exceptional guest experiences and I was very pleased to learn of your great satisfaction with our hotel's standard of service. The team and I greatly appreciate your feedback and we all look forward to your return in the not too distant future. Sincerely, Cameron Mead General Manager PARKROYAL Melbourne Airport

Dear Jane, Thank you very much for posting a review following your recent stay at PARKROYAL Melbourne Airport. We are truly passionate about delivering exceptional guest experiences and I was very pleased to learn of your great satisfaction with our hotel's standard of service. The team and I greatly appreciate your feedback and we all look forward to your return in the not too distant future. Sincerely, Cameron MeadGeneral ManagerPARKROYAL Melbourne Airport

Dear David, Thank you very much for posting a review following your recent stay at PARKROYAL Melbourne Airport. I was pleased to note that you enjoyed your stay with us. It is through your continuous feedback, that we are able to objectively review the facilities and services we provide to ensure that they meet our guests' expectations. Once again, thank you for taking the time to fill out our guest survey and I look forward to welcoming you back to the hotel in the near future. Sincerely, Cameron MeadGeneral ManagerPARKROYAL Melbourne Airport

Dear Yasuko, Thank you very much for posting a review following your recent stay at PARKROYAL Melbourne Airport. I was pleased to note that you enjoyed your stay with us. It is through your continuous feedback, that we are able to objectively review the facilities and services we provide to ensure that they meet our guests' expectations. Once again, thank you for taking the time to fill out our guest survey and I look forward to welcoming you back to the hotel in the near future. Sincerely, Cameron MeadGeneral ManagerPARKROYAL Melbourne Airport

Dear Andrew, Thank you very much for posting a review following your recent stay at PARKROYAL Melbourne Airport. We are truly passionate about delivering exceptional guest experiences and I was very pleased to learn of your great satisfaction with our hotel's standard of service. The team and I greatly appreciate your feedback and we all look forward to your return in the not too distant future. Sincerely, Cameron MeadGeneral ManagerPARKROYAL Melbourne Airport

Dear Margaret, Thank you very much for posting a review following your recent stay at PARKROYAL Melbourne Airport. We are truly passionate about delivering exceptional guest experiences and I was very pleased to learn of your great satisfaction with our hotel's standard of service. The team and I greatly appreciate your feedback and we all look forward to your return in the not too distant future. Sincerely, Cameron MeadGeneral ManagerPARKROYAL Melbourne Airport

Dear Colin, Thank you very much for posting a review following your recent stay at PARKROYAL Melbourne Airport. We are truly passionate about delivering exceptional guest experiences and I was very pleased to learn of your great satisfaction with our hotel's standard of service. The team and I greatly appreciate your feedback and we all look forward to your return in the not too distant future. Sincerely, Cameron MeadGeneral ManagerPARKROYAL Melbourne Airport

Dear Marshall. Thank you very much for posting a review following your recent stay at PARKROYAL Melbourne Airport. I was pleased to note that you enjoyed your stay with us. It is through your continuous feedback, that we are able to objectively review the facilities and services we provide to ensure that they meet our guests' expectations. Once again, thank you for taking the time to fill out our guest survey and I look forward to welcoming you back to the hotel in the near future. Sincerely, Cameron MeadGeneral ManagerPARKROYAL Melbourne Airport

Dear Diane. Thank you very much for posting a review following your recent stay at PARKROYAL Melbourne Airport. We are truly passionate about delivering exceptional guest experiences and I was very pleased to learn of your great satisfaction with our hotel's standard of service. The team and I greatly appreciate your feedback and we all look forward to your return in the not too distant future. Sincerely, Cameron MeadGeneral ManagerPARKROYAL Melbourne Airport

Dear Stephen, Thank you very much for posting a review following your recent stay at PARKROYAL Melbourne Airport. We are truly passionate about delivering exceptional guest experiences and I was very pleased to learn of your great satisfaction with our hotel's standard of service. The team and I greatly appreciate your feedback and we all look forward to your return in the not too distant future. Sincerely, Cameron MeadGeneral ManagerPARKROYAL Melbourne Airport

Dear Susan, Thank you very much for posting a review following your recent stay at PARKROYAL Melbourne Airport. We are truly passionate about delivering exceptional guest experiences and I was very pleased to learn of your great satisfaction with our hotel's standard of service. The team and I greatly appreciate your feedback and we all look forward to your return in the not too distant future. Sincerely, Cameron MeadGeneral ManagerPARKROYAL Melbourne Airport

Dear Takeshi,Thank you very much for posting a review following your recent stay at PARKROYAL Melbourne Airport. I was pleased to note that you enjoyed your stay with us. It is through your continuous feedback, that we are able to objectively review the facilities and services we provide to ensure that they meet our guests' expectations. Once again, thank you for taking the time to fill out our guest survey and I look forward to welcoming you back to the hotel in the near future. Sincerely, Cameron MeadGeneral ManagerPARKROYAL Melbourne Airport

Dear Sandra,Thank you very much for posting a review following your recent stay at PARKROYAL Melbourne Airport. We are truly passionate about delivering exceptional guest experiences and I was very pleased to learn of your great satisfaction with our hotel's standard of service. The team and I greatly appreciate your feedback and we all look forward to your return in the not too distant future. Sincerely, Cameron MeadGeneral ManagerPARKROYAL Melbourne Airport

Dear Tara, Thank you very much for posting a review following your recent stay at PARKROYAL Melbourne Airport. We are truly passionate about delivering exceptional guest experiences and I was very pleased to learn of your great satisfaction with our hotel's standard of service. The team and I greatly appreciate your feedback and we all look forward to your return in the not too distant future. Sincerely, Cameron MeadGeneral ManagerPARKROYAL Melbourne Airport

Dear Robyn, Thank you very much for posting a review following your recent stay at PARKROYAL Melbourne Airport. We are truly passionate about delivering exceptional guest experiences and I was very pleased to learn of your great satisfaction with our hotel's standard of service. The team and I greatly appreciate your feedback and we all look forward to your return in the not too distant future. Sincerely, Cameron MeadGeneral ManagerPARKROYAL Melbourne Airport

Dear Richard,Thank you very much for posting a review following your recent stay at PARKROYAL Melbourne Airport. We are truly passionate about delivering exceptional guest experiences and I was very pleased to learn of your great satisfaction with our hotel's standard of service. The team and I greatly appreciate your feedback and we all look forward to your return in the not too distant future. Sincerely, Cameron MeadGeneral ManagerPARKROYAL Melbourne Airport

Dear Jason, Thank you very much for posting a review following your recent stay at PARKROYAL Melbourne Airport. I was pleased to note that you enjoyed your stay with us. It is through your continuous feedback, that we are able to objectively review the facilities and services we provide to ensure that they meet our guests' expectations. Once again, thank you for taking the time to fill out our guest survey and I look forward to welcoming you back to the hotel in the near future. Sincerely, Cameron MeadGeneral ManagerPARKROYAL Melbourne Airport

Dear Zaneta,Thank you very much for posting a review following your recent stay at PARKROYAL Melbourne Airport. We are truly passionate about delivering exceptional guest experiences and I was very pleased to learn of your great satisfaction with our hotel's standard of service. The team and I greatly appreciate your feedback and we all look forward to your return in the not too distant future. Sincerely, Cameron MeadGeneral ManagerPARKROYAL Melbourne Airport

Dear Tze, Thank you very much for taking the time to complete our online guest survey following your recent stay at PARKROYAL Melbourne Airport. We are truly passionate about delivering exceptional guest experiences and I was very pleased to learn of your great satisfaction with our hotel's standard of service. Thank you once again for your time and we all hope to have the pleasure of welcoming you back in the not too distant future. Sincerely,Cameron MeadGeneral ManagerPARKROYAL Melbourne Airport

Dear Dianne, Thank you very much for posting a review following your recent stay at PARKROYAL Melbourne Airport. We are truly passionate about delivering exceptional guest experiences and I was very pleased to learn of your great satisfaction with our hotel's standard of service. The team and I greatly appreciate your feedback and we all look forward to your return in the not too distant future. Sincerely, Cameron MeadGeneral ManagerPARKROYAL Melbourne Airport

Dear David, Thank you very much for posting a review following your recent stay at PARKROYAL Melbourne Airport. We are truly passionate about delivering exceptional guest experiences and I was very pleased to learn of your great satisfaction with our hotel's standard of service. The team and I greatly appreciate your feedback and we all look forward to your return in the not too distant future. Sincerely, Cameron MeadGeneral ManagerPARKROYAL Melbourne Airport

Dear Wayne, Thank you very much for posting a review following your recent stay at PARKROYAL Melbourne Airport. We are truly passionate about delivering exceptional guest experiences and I was very pleased to learn of your great satisfaction with our hotel's standard of service. The team and I greatly appreciate your feedback and we all look forward to your return in the not too distant future. Sincerely, Cameron MeadGeneral ManagerPARKROYAL Melbourne Airport

Dear Jenni, Thank you very much for posting a review following your recent stay at PARKROYAL Melbourne Airport. We are truly passionate about delivering exceptional guest experiences and I was very pleased to learn of your great satisfaction with our hotel's standard of service. The team and I greatly appreciate your feedback and we all look forward to your return in the not too distant future. Sincerely, Cameron MeadGeneral ManagerPARKROYAL Melbourne Airport

Dear Caitlyn, Thank you very much for posting a review following your recent stay at PARKROYAL Melbourne Airport. We are truly passionate about delivering exceptional guest experiences and I was very pleased to learn of your great satisfaction with our hotel's standard of service. The team and I greatly appreciate your feedback and we all look forward to your return in the not too distant future. Sincerely, Cameron MeadGeneral ManagerPARKROYAL Melbourne Airport

Dear Jill, Thank you very much for posting a review following your recent stay at PARKROYAL Melbourne Airport. I noted your unpleasant experience, and I would like to apologise for this lack of customer service and attention to detail and thank you for highlighting this concern. It is through your continuous feedback, that we are able to objectively review the facilities and services we provide to ensure we meet your expectations. I have forwarded this response to the respective manager to investigate further and act accordingly. We have also forwarded the feedback in regard to the parking over to Wilson's Parking whom we share the carpark with whom make the decisions regarding pricing. Once again, thank you for taking the time to fill out our guest survey and I look forward to welcoming you back to the hotel in the near future. Sincerely, Cameron MeadGeneral ManagerPARKROYAL Melbourne Airport

Dear Ian, Thank you very much for posting a review following your recent stay at PARKROYAL Melbourne Airport. We are truly passionate about delivering exceptional guest experiences and I was very pleased to learn of your great satisfaction with our hotel's standard of service. The team and I greatly appreciate your feedback and we all look forward to your return in the not too distant future. Sincerely, Cameron MeadGeneral ManagerPARKROYAL Melbourne Airport

Dear Axel, Thank you very much for posting a review following your recent stay at PARKROYAL Melbourne Airport. We are truly passionate about delivering exceptional guest experiences and I was very pleased to learn of your great satisfaction with our hotel's standard of service. The team and I greatly appreciate your feedback and we all look forward to your return in the not too distant future. Sincerely, Cameron MeadGeneral ManagerPARKROYAL Melbourne Airport

Dear Paul, Thank you very much for taking the time to complete our online guest survey following your recent stay at PARKROYAL Melbourne Airport. We are truly passionate about delivering exceptional guest experiences and I was very pleased to learn of your great satisfaction with our hotel's standard of service. Thank you once again for your time and we all hope to have the pleasure of welcoming you back in the not too distant future. Sincerely,Cameron MeadGeneral ManagerPARKROYAL Melbourne Airport

Dear Andrew, Thank you very much for taking the time to complete our online guest survey following your recent stay at PARKROYAL Melbourne Airport. We are truly passionate about delivering exceptional guest experiences and I was very pleased to learn of your great satisfaction with our hotel's standard of service. Thank you once again for your time and we all hope to have the pleasure of welcoming you back in the not too distant future. Sincerely,Cameron MeadGeneral ManagerPARKROYAL Melbourne Airport

Dear Carolyn, Thank you very much for taking the time and trouble to complete our online survey / posting a review following your recent stay with us. It was concerning to note that there was a lack of customer service and attention to detail. Consequently, the hospitality impact that we wish to make on our guest was not delivered. We will organise to have someone contact you. The process of following up all of the elements has been greatly assisted by the detailed account you have provided. I would like to sincerely thank you for doing that. As well as my regrets for what amounts to be a lack of hospitality, I am committed to following that through and leading the team on all areas of improvement. We will be a better hotel for acting on your comments than we would be without them. The details assist in precise follow up of these matters. Please be assured we are committed to rectifying the obvious shortfall in our processes, as a priority. Once again, please accept my deepest apologies. My team and I sincerely look forward to the opportunity to welcoming you back to enjoy a memorable stay for all the right reasons. Sincerely, Cameron MeadGeneral ManagerPARKROYAL Melbourne Airport

Dear Christopher, Thank you very much for posting a review following your recent stay at PARKROYAL Melbourne Airport. We are truly passionate about delivering exceptional guest experiences and I was very pleased to learn of your great satisfaction with our hotel's standard of service. The team and I greatly appreciate your feedback and we all look forward to your return in the not too distant future. Sincerely, Cameron MeadGeneral ManagerPARKROYAL Melbourne Airport

Dear Timothy,Thank you very much for posting a review following your recent stay at PARKROYAL Melbourne Airport. We are truly passionate about delivering exceptional guest experiences and I was very pleased to learn of your great satisfaction with our hotel's standard of service. The team and I greatly appreciate your feedback and we all look forward to your return in the not too distant future. Sincerely, Cameron MeadGeneral ManagerPARKROYAL Melbourne Airport

Dear Peter, Thank you very much for posting a review following your recent stay at PARKROYAL Melbourne Airport. We are truly passionate about delivering exceptional guest experiences and I was very pleased to learn of your great satisfaction with our hotel's standard of service. The team and I greatly appreciate your feedback and we all look forward to your return in the not too distant future. Sincerely, Cameron MeadGeneral ManagerPARKROYAL Melbourne Airport

Dear Cameron, Thank you very much for posting a review following your recent stay at PARKROYAL Melbourne Airport. I was pleased to note that you enjoyed your stay with us. It is through your continuous feedback, that we are able to objectively review the facilities and services we provide to ensure that they meet our guests' expectations. Once again, thank you for taking the time to fill out our guest survey and I look forward to welcoming you back to the hotel in the near future. Sincerely, Cameron MeadGeneral ManagerPARKROYAL Melbourne Airport

Dear Pierre, Thank you very much for taking the time to complete our online guest survey following your recent stay at PARKROYAL Melbourne Airport. I have noted your comments and we appreciate the feedback. We sincerely regret the inconvenience and disappointment caused during your stay. Please be assured we are addressing your comments to prevent any such repetition in the future for your best interest.Thank you once again for your time and we all hope to have the pleasure of welcoming you back in the not too distant future. Sincerely,Cameron MeadGeneral ManagerPARKROYAL Melbourne Airport

Dear Andrea, Thank you very much for taking the time to complete our online guest survey following your recent stay at PARKROYAL Melbourne Airport. We are truly passionate about delivering exceptional guest experiences and I was very pleased to learn of your great satisfaction with our hotel's standard of service. Thank you once again for your time and we all hope to have the pleasure of welcoming you back in the not too distant future. Sincerely,Cameron MeadGeneral ManagerPARKROYAL Melbourne Airport

Dear John, Thank you very much for taking the time to complete our online guest survey following your recent stay at PARKROYAL Melbourne Airport. We are truly passionate about delivering exceptional guest experiences and I was very pleased to learn of your great satisfaction with our hotel's standard of service. Thank you once again for your time and we all hope to have the pleasure of welcoming you back in the not too distant future. Sincerely,Cameron MeadGeneral ManagerPARKROYAL Melbourne Airport

Dear Chris, Thank you very much for posting a review following your recent stay at PARKROYAL Melbourne Airport. We are truly passionate about delivering exceptional guest experiences and I was very pleased to learn of your great satisfaction with our hotel's standard of service. The team and I greatly appreciate your feedback and we all look forward to your return in the not too distant future. Sincerely, Cameron MeadGeneral ManagerPARKROYAL Melbourne Airport

Dear Emily, Thank you very much for posting a review following your recent stay at PARKROYAL Melbourne Airport. I have noted your unpleasant experience. I would like to apologise for this lack of customer service and attention to detail and thank you for highlighting this concern. It is through your continuous feedback, that we are able to objectively review the facilities and services we provide to ensure we meet your expectations. Once again, thank you for taking the time to fill out our guest survey and I look forward to welcoming you back to the hotel in the near future. Sincerely, Cameron MeadGeneral ManagerPARKROYAL Melbourne Airport