Superior-Zimmer, 2 Queen-Betten (Smoke Free) | Schreibtisch, Verdunkelungsvorhänge, Bügeleisen/Bügelbrett

Bewertungen von Red Roof Inn & Suites Medford - Airport

2 out of 5
Red Roof Inn & Suites Medford - Airport
2111 Biddle Rd, Medford, OR

Bewertungen

6,8
127 von insgesamt 465 Gästebewertungen haben eine Bewertung von 10 - Hervorragend" "
126 von insgesamt 465 Gästebewertungen haben eine Bewertung von 8 - Gut" "
78 von insgesamt 465 Gästebewertungen haben eine Bewertung von 6 - Okay" "
74 von insgesamt 465 Gästebewertungen haben eine Bewertung von 4 - Schlecht" "
60 von insgesamt 465 Gästebewertungen haben eine Bewertung von 2 - Ungenügend" "

6,8/10

Sauberkeit

8,0/10

Personal & Service

6,4/10

Ausstattung

6,4/10

Zustand der Unterkunft

6,8/10

Umweltfreundlichkeit

Bewertungen

2/10 – Ungenügend

Jared

Mit dem Partner gereist
Verbesserungswürdig: Ausstattung
The room was non smoking, but we smelled cigarette smoke as soon as we got in the room. I called the front desk and let them know that the smell was coming from the homeless people sitting out Side the hotel smoking. There were crack heads in the room next door getting there door knocked on all night and into the morning. The homeless people never left after the staff said they would tell them to and because of the window mounted hvac unit we had cigarette and pot smoke pumped into the room all night. After waking up with headaches the homeless people were still outside the room smoking. And the toilet was plugged up. Overall horrible. Staff seemed nice and helpful.
Aufenthalt von 1 Nacht im April 2024

2/10 – Ungenügend

nathan, Gold Beach

Mit der Familie gereist
Gut: Personal & Service
Verbesserungswürdig: Sauberkeit, Ausstattung und Zustand der Unterkunft
The room was dirty on the floor as if construction had just been completed in the room and not cleaned up
Aufenthalt von 1 Nacht im April 2024
Antwort von OnielRediresponse Specialist am 23. Apr. 2024
Thank you Nathan, for taking the time to write a review of your stay at the Red Roof Inn & Suites Medford - Airport. Please accept our most sincere apologies for the the issue you had with the cleanliness of the room you were assigned. On your next stay at RedRoof should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,OnielRedRoof ManagementRediresponse Specialist

6/10 – Okay

martha

Gut: Personal & Service
Verbesserungswürdig: Sauberkeit, Ausstattung und Zustand der Unterkunft
The staff was nice, the I got non smoking room, the floors below must have been smoking, the smell of smoke permeated through the whole place, made very hard to breath. The rooms were clean but very outdated, the bed and pillows were nice
Aufenthalt von 2 Nächten im April 2024
Antwort von Samantha RediResponse Specialist am 21. Apr. 2024
Dear Martha,Thank you for taking the time to write a review of your stay at the RED ROOF INN & SUITES MEDFORD - AIRPORT. I am happy you were pleased with our nice staff and clean rooms. However, you indicated that you displeased with the unpleasant odor you encountered, and the rooms looked outdated. Our Red Roof team is committed to satisfying our guests, so we are thankful for your feedback as it will help us to improve our guest experience.On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue in real time to ensure you're comfortable. Thank you for sharing your feedback and we do hope you will choose to stay with us again so we can have the opportunity to provide you with an even better experience.Sincerely,Samantha Red Roof Management RediResponse Specialist

4/10 – Schlecht

Michael

Aufenthalt von 1 Nacht im April 2024
Antwort von Oniel Rediresponse Specialist am 23. Apr. 2024
Hi Michael,We are sorry you had a less than satisfactory experience, prompting your 2/5 rating following your stay at the Red Roof Inn & Suites Medford - Airport. We strive to provide guests with all the comforts of home, so I am disappointed to see that we did not achieve that with your visit. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve.On your next stay at RedRoof should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,OnielRedRoof ManagementRediresponse Specialist

6/10 – Okay

Justin

Mit dem Partner gereist
Gut: Personal & Service
Verbesserungswürdig: Sauberkeit, Ausstattung und Zustand der Unterkunft
This is the minimum standard I prefer. Wear your socks when walking around, and maybe a pair of flip flops in the shower. Don’t touch the walls or phone or remote or anything else. Bring your own pillow if you can. And maybe sanitizer
Aufenthalt von 1 Nacht im April 2024
Antwort von Tianna RediResponse Specialist am 14. Apr. 2024
Dear Justin, Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the Red Roof Inn & Suites Medford - Airport. You mentioned that the cleanliness of the room hindered your stay. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience.Sincerely,Tianna Red Roof ManagementRediResponse Specialist

4/10 – Schlecht

Angela

Mit der Familie gereist
Verbesserungswürdig: Personal & Service und Zustand der Unterkunft
This place seems more like a long term place to stay for workers. Not vacationers.
Aufenthalt von 1 Nacht im März 2024
Antwort von Samantha RediResponse Specialist am 1. Apr. 2024
Thank you for your review, Angela. The staff at the RED ROOF INN & SUITES MEDFORD - AIRPORT and I were disappointed to see your 2/5 score following your stay. You expressed that you found our hotel to be geared towards long term stay for workers than vacationers, resulting in your experience being hindered. At Red Roof, we welcome all guests whether long or short term, however, we appreciate your feedback as we strive to continuously improve the quality of our services.Thank you for sharing your feedback and we do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience.Sincerely,SamanthaRed Roof ManagementRediResponse Specialist

8/10 – Gut

Dawn

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
The motel was nice and comfortable however they placed an autistic child on the second floor. He ran around and screamed till early in the morning. He should be on the ground floor!
Aufenthalt von 3 Nächten im März 2024
Antwort von Samantha RediResponse Specialist am 1. Apr. 2024
Dear Dawn,Thank you for taking the time to tell us about your experience at the RED ROOF INN & SUITES MEDFORD - AIRPORT. I am happy you found our hotel to be nice and comfortable. However, you indicated that the noise disturbance from the other guest hindered your experience. Please accept our sincerest apologies for the inconvenience it caused. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue in real time to ensure your completely satisfied. Thank you for sharing your feedback and we do hope you will choose to stay with us again so we can have the opportunity to provide you with an even better experience.Sincerely,Samantha Red Roof Management RediResponse Specialist

8/10 – Gut

billy

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Don’t let the outside fool you this is a fantastic and safe place to stay its cheap walking distance to fast food and other shopping areas. It looks small and it’s an older building but the staff that checked me in were top Notch. The night manager was crazy helpful to the lady in front of me and that carried on to me. Mahalo aloha
Aufenthalt von 1 Nacht im März 2024
Antwort von Samantha RediResponse Specialist am 31. März 2024
Dear Billy,Thank you for taking the time to tell us about your experience at the RED ROOF INN & SUITES MEDFORD - AIRPORT. You indicated that the exterior of the building looks small and of old appearance. However, you were pleased with our convenient location and top-notch front desk staff. We at Red Roof, aim to deliver enjoyable experiences for all our guests and we’re proud to have achieved that with your visit, prompting your 4/5 score. Thank you again for your review. We look forward to seeing you in the future, should your travels bring you back to our area.Very truly yours,Samantha Red Roof Management RediResponse Specialist

10/10 – Hervorragend

Ashanti

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service und Ausstattung
For the price, it was good.
Aufenthalt von 1 Nacht im März 2024
Antwort von Oniel Rediresponse Specialist am 26. März 2024
Hi Ashanti,Thank you for taking the time to write a review of your stay at the Red Roof Inn & Suites Medford - Airport. Our goal is to provide a clean and comfortable stay for all our guests and we’re proud to have achieved that with your visit, it's also nice to read that you took liking to our prices. On your next stay at RedRoof should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,OnielRedRoof ManagementRediresponse Specialist

4/10 – Schlecht

Marie

Mit der Familie und kleinen Kindern gereist
Gut: Personal & Service und Ausstattung
Verbesserungswürdig: Sauberkeit
Bathroom and floors were dirty. Especially the toilet.
Aufenthalt von 1 Nacht im Februar 2024
Antwort von Red Roof Management am 8. März 2024
Dear Marie,Thank you for taking the time to tell us about your experience at the RED ROOF INN & SUITES MEDFORD - AIRPORT. You indicated that the lack of cleanliness as it relates to the bathroom and floors hindered your experience. This was truly disheartening to hear, and we do sincerely apologize. Our Red Roof team is committed to satisfying our guests, so we are very thankful for your feedback as we strive to continuously improve the quality of our services. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,Samantha Red Roof Management Rediresponse Specialist

10/10 – Hervorragend

Clay P

Geschäftlich gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Close to Medford Airport. Comfortable bed. Towels smelled good.
Aufenthalt von 1 Nacht im März 2024
Antwort von Oshane RediResponse Specialist am 6. März 2024
Dear Clay, Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN & SUITES MEDFORD - AIRPORT. We sincerely appreciate your comments and are happy to hear you had a great experience with us especially regarding the convenience, comfortable bed and good towels. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.It would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us.Sincerely,Red Roof Management

10/10 – Hervorragend

Gaspar

Aufenthalt von 1 Nacht im März 2024
Antwort von Nishaye RediResponse Specialist am 23. März 2024
Hello Gasper, The staff at the Red Roof Inn & Suites Medford - Airport and I would like to thank you for taking a moment to complete our survey from your recent stay. We are extremely happy to see that you had a wonderful experience, which resulted in your 5/5 score. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as our Red Roof team strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Once more, thank you for posting your review. We look forward to having you visit with us again in the future.Very truly yours,NishayeRed Roof ManagementRediResponse Specialist

2/10 – Ungenügend

Kandy

Verbesserungswürdig: Sauberkeit und Zustand der Unterkunft
Aufenthalt von 1 Nacht im Februar 2024
Antwort von Kamaria RediResponse Specialist am 19. Feb. 2024
Hello Kandy, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN & SUITES MEDFORD - AIRPORT and I are disappointed to see your 1/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Red Roof Management

10/10 – Hervorragend

Matthew

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 2 Nächten im Januar 2024
Antwort von Sharma RediResponse Specialist am 17. Feb. 2024
Hello Matthew, Thank you for taking a moment to leave a review. The staff at the RED ROOF INN & SUITES MEDFORD - AIRPORT and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay, should you have any issues while at Red Roof, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip! Sincerely, Red Roof Management

10/10 – Hervorragend

Michael

Aufenthalt von 4 Nächten im Februar 2024
Antwort von Nishaye RediResponse Specialist am 23. März 2024
Hello Michael, The staff at the Red Roof Inn & Suites Medford - Airport and I would like to thank you for taking a moment to complete our survey from your recent stay. We are extremely happy to see that you had a wonderful experience, which resulted in your 5/5 score. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as our Red Roof team strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Once more, thank you for posting your review. We look forward to having you visit with us again in the future.Very truly yours,NishayeRed Roof ManagementRediResponse Specialist

10/10 – Hervorragend

Danielle

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
I liked the friendly staff, made me feel welcomed and i enjoyed their hospitality. The breakfast was great and delicious. I will stay there again in the future.
Aufenthalt von 4 Nächten im Februar 2024
Antwort von Sharma RediResponse Specialist am 12. Feb. 2024
Thank you for taking the time to write about experience at the RED ROOF INN & SUITES MEDFORD - AIRPORT. Danielle, it is so rewarding to read that you had a great encounter with us and we truly appreciate your kind remarks about our hospitable staff, great and delicious breakfast, and you will be staying at our hotel again. Your feedback will provide encouragement to all our staff as we strive to continuously improve the quality of our services and provide our guest with all the comforts of home. We appreciate your business, Danielle, and can't wait to see you back at Red Roof soon, where we can continue to offer you a hospitable stay at an affordable price! Sincerely, Red Roof Management

10/10 – Hervorragend

Denise

Gut: Personal & Service
Comfortable bed
Aufenthalt von 1 Nacht im Februar 2024
Antwort von Sharma RediResponse Specialist am 11. Feb. 2024
Thank you for taking the time to write about experience at the RED ROOF INN & SUITES MEDFORD - AIRPORT. Denise, I am glad to read that you had a great encounter with us and we truly appreciate your kind remarks about the comfortability of the bed. Your feedback will provide encouragement to all our staff as we strive to continuously improve the quality of our services and provide our guest with all the comforts of home. We appreciate your business, Denise, and can't wait to see you back at Red Roof soon, where we can continue to offer you a comfortable stay at an affordable price! Sincerely, Red Roof Management

2/10 – Ungenügend

Alan

Mit dem Partner gereist
Verbesserungswürdig: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
I advise Expedia Canada to delete this location from their site. I stayed here last Sunday and phoned corporate about an incident that occurred. I get a computer generated letter from them offering an apology. The staff and full time residents that live here are rude, disgusting and found myself being threatened by the staff, as I dare to ask for a pastry after they were all stuffed in a residents pockets. I WATCHED HER TAKE 15 PASTRIES. This place is the worst motel I have ever stayed at. WHY, would a company like Expedia Canada have them on their list. DO NOT STAY HERE.
Aufenthalt von 1 Nacht im Februar 2024
Antwort von Sharma RediResponse Specialist am 11. Feb. 2024
Thank you, Alan, for writing to us about your recent stay at our hotel RED ROOF & SUITES MEDFORD - AIRPORT. We are utterly disappointed to learn that you encountered these distasteful situations during your recent visit. Please accept our humblest apologies as this is nowhere near the standard we strive to uphold. I'll bring these matters to management's attention for further review. We ask that you give us another opportunity to make a better impression on your next visit to one of our Red Roof locations. Sincerely, Red Roof Management

10/10 – Hervorragend

Yovanys

Gut: Sauberkeit und Personal & Service
Aufenthalt von 4 Nächten im Februar 2024
Antwort von Sharma RediResponse Specialist am 11. Feb. 2024
Hello Yovanys, Thank you for taking a moment to leave a review. The staff at the RED ROOF INN & SUITES MEDFORD - AIRPORT and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay, should you have any issues while at Red Roof, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip! Sincerely, Red Roof Management

10/10 – Hervorragend

Michael

Geschäftlich gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Always enjoy my stays!
Aufenthalt von 2 Nächten im Januar 2024

10/10 – Hervorragend

Harold

Geschäftlich gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 1 Nacht im Januar 2024
Antwort von Sharma RediResponse Specialist am 23. Jan. 2024
Hello Harold, Thank you for taking a moment to leave a review. The staff at the RED ROOF INN & SUITES MEDFORD - AIRPORT and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay, should you have any issues while at Red Roof, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip! Sincerely, Red Roof Management

4/10 – Schlecht

JOSEPH

Aufenthalt von 2 Nächten im Januar 2024
Antwort von Sharma RediResponse Specialist am 21. Jan. 2024
Hello Joseph, Thank you for taking a moment to leave a review. The staff at the RED ROOF INN & SUITES MEDFORD - AIRPORT and I are disappointed to see your 2/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay, should you have any issues while at Red Roof, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip! Sincerely, Red Roof Management

2/10 – Ungenügend

Carrie

Aufenthalt von 1 Nacht im Januar 2024
Antwort von Kamaria RediResponse Specialist am 19. Jan. 2024
Hello Carrie, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN & SUITES MEDFORD - AIRPORT and I are disappointed to see your 1/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Red Roof Management

6/10 – Okay

Alisha

Mit einer Gruppe gereist
There was no tv cause the system was down the whole time and employee sleeping
Aufenthalt von 2 Nächten im Januar 2024
Antwort von Kamaria RediResponse Specialist am 18. Jan. 2024
Dear Alisha,Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the RED ROOF INN & SUITES MEDFORD - AIRPORT. It's great to see that we earned your 3/5 score. However, I sincerely apologize for the situation you mentioned regarding the television and the encounter you had with our staff. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure you’re comfortable. Please know that we value you as our guest and appreciate your business. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,Red Roof Management

8/10 – Gut

Garret

Aufenthalt von 1 Nacht im Januar 2024
Antwort von Kamaria RediResponse Specialist am 18. Jan. 2024
Hello Garret, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN & SUITES MEDFORD - AIRPORT and I appreciate your 4/5 score following your stay at Red Roof. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Red Roof Management

4/10 – Schlecht

Shannon

Gut: Personal & Service
Verbesserungswürdig: Sauberkeit, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 1 Nacht im Januar 2024
Antwort von LaTunde RediResponse Specialist am 16. Jan. 2024
Hello Shannon, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN & SUITES MEDFORD - AIRPORT and I appreciate your 4/10 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,LaTundeRed Roof Management RediResponse Specialist

10/10 – Hervorragend

Garret

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Quick and easy
Aufenthalt von 1 Nacht im Januar 2024
Antwort von Kamaria RediResponse Specialist am 14. Jan. 2024
Dear Garret,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN & SUITES MEDFORD - AIRPORT. We sincerely appreciate your comments and are happy to hear you had a great experience with us, especially regarding your stay to be quick and easy prompting your 5/5 score. Positive guest feedback, like yours, is always an encouragement to all of our staff as we strive to continuously improve the quality of our services. On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure you’re comfortable. Please know that we value you as our guest and appreciate your business. Thank you again for posting your review. I do hope that you will return to our hotel, or any of our other brand locations, in the future. Sincerely,Red Roof Management

8/10 – Gut

Verifizierter Reisender

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Hire a good maintenance crew
For the most part the stay was good, but there were some issues that are typical of hotels that don't want to pay for a good maintenance person. For example: whoever cut the bottom of the bathroom door was not careful and large chips were taken out of the door finish. The person who did some of the caulking did a very unsightly job. The person who installed the mirror put multipurpose screws right through the frame of the mirror. Lastly, though not a maintenance persons fault, the only available outlets were on the light fixture mounted to the wall by the bed or in the vanity area.
Aufenthalt von 1 Nacht im Januar 2024
Antwort von Chevanese RediResponse Specialist am 12. Jan. 2024
Dear Valued Guest,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn & Suites Medford - Airport. We value you as a our guest and welcome your 8/10 score. Despite the multiple maintenance issues you encountered on your stay, I am glad your stay was good for the most part. However, we apologize for any inconvenience you experienced regarding the poor maintenance of our property and the limited outlets in the room. At Red Roof, your feedback is important to us and will be taken into consideration to make changes to improve our customer experience.Thanks again for sharing your experience with us as we will continue to strive for excellence here at Red Roof. We would love to see you again, should your travels bring you back to our area.Sincerely,ChevaneseRed Roof Management RediResponse Specialist

8/10 – Gut

Carrie

Mit Haustieren gereist, Mit dem Partner gereist, Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Staff was great easy convenient not nosey and GREAT breakfast
Aufenthalt von 1 Nacht im Dezember 2023
Antwort von Olivia RediResponse Specialist am 11. Jan. 2024
Hello Carrie,Thank you for taking the time to complete our guest survey. I appreciate your 4/5 score following your stay at the Red Roof Inn & Suites Medford - Airport. It is so rewarding to read that you had a great encounter with us and we truly appreciate your kind remarks about our great staff and convenient location and the other kind remarks highlighted. Positive guest feedback, like yours, is always an encouragement to all of our staff at Red Roof, as we strive to continuously improve the quality of our services.Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,OliviaRed Roof ManagementRediResponse Specialist

8/10 – Gut

Nancy

Mit der Familie gereist
Gut: Personal & Service
Reasonable for the price
I have a dog and this hotel allows pets. It’s great for the price and breakfast was good. Waffles, cereal, biscuits and gravy, bagels, coffee and a few more items. Eating area is small so I preferred to eat in my room. Hotel is old and needs to be upgraded. However, for one night while passing through is fine.
Aufenthalt von 1 Nacht im Dezember 2023
Antwort von Tianna RediResponse Specialist am 1. Jan. 2024
Hello Nancy,Thank you for taking the time to share your feedback regarding your stay at the Red Roof Inn & Suites Medford - Airport. We sincerely appreciate your comments and are happy to hear you had a great experience with us, especially regarding that you were pleased with the breakfast offered, the affordability and pet friendliness of our location. We aim to deliver a positive experience for all our guests and we're happy you were satisfied with your stay. Nevertheless, we appreciate your comments regrading the upkeep of our property. Red Roof hope to continue to provide great experiences for you. We value you as a our guest and appreciate your business. The staff and I would like to thank you again for posting your review. We look forward to welcoming you back in the future!Sincerely,Red Roof Management

10/10 – Hervorragend

Ashley

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 3 Nächten im Dezember 2023
Antwort von Sharma RediResponse Specialist am 28. Dez. 2023
Hello Ashley, Thank you for taking a moment to leave a review. The staff at the RED ROOF INN & SUITES MEDFORD - AIRPORT and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay, should you have any issues while at Red Roof, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip! Sincerely, Red Roof Management

2/10 – Ungenügend

Lani

Mit Haustieren gereist
Gut: Personal & Service
Verbesserungswürdig: Ausstattung und Zustand der Unterkunft
people roaming around the parking lot all night, very loud unable to sleep. Hotel is right next to a busy street. Will not stay again
Aufenthalt von 1 Nacht im Dezember 2023
Antwort von Xao RediResponse Specialist am 24. Dez. 2023
Thank you for taking the time to tell us about your experience at the Red Roof Inn & Suites Medford - Airport, Lani. I am sorry that your experience did not meet your expectations. You stated that the noise disturbances and the persons in the parking lot hindered your stay. As such, your feedback may be taken into account.Thanks to your feedback, Red Roof can work towards making the necessary changes. I wish you all the best with your stays going forward.Very truly yours,Red Roof Management

4/10 – Schlecht

Owynn

Mit dem Partner gereist
Gut: Personal & Service
Verbesserungswürdig: Sauberkeit, Ausstattung und Zustand der Unterkunft
Staff was friendly, but hotel was disgusting. Water all over the floor, rusted bathtub, stained bedding. Just spend the extra $ and go somewhere else.
Antwort von Sharma RediResponse Specialist am 17. Dez. 2023
Thank you for taking a moment to leave a review, Owynn. The staff and I at the RED ROOF INN & SUITES MEDFORD - AIRPORT were disappointed to see your 2/5 score following your stay. You indicated that the wetness of the floor, rusted bathtub, and the other issues mentioned hindered your experience. We strive to provide guests with all the comforts of home, so I am sorry to hear this was not the impression we left you with. Nevertheless, it's good to hear our staff was friendly.In the future, should you stay with us again, please contact our front desk in real time to ensure you're comfortable. Guest feedback, like yours, aids Red Roof in improving our guest experience, so thank you for sharing with us. We do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience.Sincerely, Red Roof Management

8/10 – Gut

Misty

Geschäftlich gereist, Mit der Familie gereist
Gut: Personal & Service
Needs updating and there are homeless and addicts hanging around the property day and night.
Aufenthalt von 2 Nächten im Dezember 2023
Antwort von Sharma RediResponse Specialist am 12. Dez. 2023
Thank you, Misty, for writing to us about your recent stay at our hotel RED ROOF INN & SUITES MEDFORD - AIRPORT. We are utterly disappointed to learn that you encountered these distasteful situations during your recent visit. Please accept our humblest apologies as this is nowhere near the standard we strive to uphold. I'll bring these matters to management's attention for further review. We ask that you give us another opportunity to make a better impression on your next visit to one of our Red Roof locations. Sincerely, Red Roof Management

6/10 – Okay

Esther

Aufenthalt von 1 Nacht im Dezember 2023
Antwort von Devorine RediResponse Specialist am 13. Dez. 2023
Thank you for taking a moment to rate your experience, Esther. The staff at the Red Roof Inn & Suites Medford - Airport and I appreciate your 3/5 score. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. In the future, please consider adding comments to let us know what we’re doing well and where we can improve. Your feedback is critical as Red Roof strives to deliver a clean, comfortable and value-based stay to all guests. Thanks again and we hope you’ll visit us again on your next trip! Sincerely, Devorine Red Roof Management RediResponse Specialist

6/10 – Okay

Benjamin, Arlington

Verbesserungswürdig: Zustand der Unterkunft
The room was okay for the price, but the hotel and grounds just felt sketchy. Staff was fine.
Aufenthalt von 1 Nacht im Dezember 2023
Antwort von Xao RediResponse Specialist am 27. Dez. 2023
Thank you for sharing your feedback with us, Benjamin. The team at the Red Roof Inn & Suites Medford - Airport was pleased to know that our staff was fine and that the room was okay for the price. However, you made mention of the grounds and the hotel not being to your liking. As such, your sentiments may be kept into consideration going forward.Guest feedback, like yours, aids in the growth of Red Roof, so we would like to extend our thanks for your feedback. It would be our pleasure to provide you with improved stays going forward.Regards,Red Roof Management

10/10 – Hervorragend

Michael

Geschäftlich gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Clean
Aufenthalt von 2 Nächten im Dezember 2023

8/10 – Gut

Verifizierter Reisender

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
The rooms are comfortable & clean. It was relatively quiet for the duration of our stay. The staff is phenomenal, super friendly, helpful, all of my interactions with them were positive.
Aufenthalt von 9 Nächten im November 2023
Antwort von Gabrielle RediResponse Specialist am 8. Dez. 2023
Dear Valued Guest,Thank you for taking a moment to leave a review. The staff and I at the Red Roof Inn & Suites Medford - Airport appreciate your 8/10 score following your stay. I am happy that our comfortable room, cleanliness and the other highlights pleased you. At Red Roof, great customer service is a valuable part of our goal that we strive to fulfil and we’re happy that we achieved that with your visit. Please know that we value you as our guest and appreciate your feedback. Thank you again for sharing your experience. We hope that you will give us the opportunity to provide you with an even better stay the next time you‘re in the area. Sincerely, Red Roof Management

8/10 – Gut

Brian

Aufenthalt von 2 Nächten im November 2023
Antwort von Gabrielle RediResponse Specialist am 5. Dez. 2023
Thank you for taking a moment to leave a review, Brian. The staff and I at the Red Roof Inn & Suites Medford - Airport appreciate your 8/10 score following your stay. At Red Roof, we aim to deliver positive experiences and we’re happy you were satisfied. In the future, please consider adding comments to your review to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. Thank you again for sharing your experience. We hope that you will give us the opportunity to provide you with an even better stay the next time you‘re in the area. Sincerely, Red Roof Management

8/10 – Gut

Donna

Gut: Sauberkeit, Personal & Service und Komfort des Zimmers
Good for the price
Staff was wonderful and very accommodating. Only drawback was a couple arguing outside our window and the guy was using very foul language. Overall it was a good stay.
Aufenthalt von 1 Nacht im November 2023
Antwort von Recordo Rediresponse Specialist am 19. Nov. 2023
Dear Donna,Thank you for taking the time to complete our guest survey. I appreciate your comments regarding your recent stay at the RED ROOF INN & SUITES MEDFORD - AIRPORT. We value you as a our guest and welcome your 4/5 score. It's great to hear how pleased you were with the service our staff extended. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction.Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,RecordoRed Roof ManagementRediresponse Specialist

10/10 – Hervorragend

Anita

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 1 Nacht im November 2023

8/10 – Gut

Chris

Gut: Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Very pleased
Staff was very good very helpful, took care of our requests. Room was bigger than we expected, bed was comfortable. The breakfast was good better than we expected. A good hotel for the price.
Aufenthalt von 1 Nacht im November 2023
Antwort von Recordo Rediresponse Specialist am 16. Nov. 2023
Hello Chris,Thank you for taking the time to complete our guest survey. I appreciate your comments regarding your recent stay at the RED ROOF INN & SUITES MEDFORD - AIRPORT. We appreciate your 4/5 score. It's thrilling to hear that our spacious and comfortable room, good breakfast, helpful staff, and competitive rates all created an ideal stay. Positive guest feedback, like yours, is always an encouragement to all of our Red Roof staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area.Sincerely,RecordoRed Roof ManagementRediresponse Specialist

4/10 – Schlecht

Gilberto, Crescent City

Verbesserungswürdig: Zustand der Unterkunft
didnt feel safe and was afraid for my vehicle there overnite
Aufenthalt von 1 Nacht im Oktober 2023
Antwort von Devorine Red Roof Management am 10. Nov. 2023
Hi Gilberto,Thank you for sharing your concern and I am utterly disappointed to learn that you felt unsafe during your visit. Our Red Roof brand strives to offer a warm, welcoming and comfortable experience, so next time should you have concerns during your stay simply contact the front desk and allow us to address it. The appropriate team will be reviewing your your comments in an effort to ensure this is not repeated. Your feedback is very important to us, so thank you for sharing.Thank you for choosing Red Roof Inn & Suites Medford - Airport. We hope we have the opportunity to see you again in the future.Sincerely,Devorine Red Roof ManagementRediResponse Specialist

8/10 – Gut

David

Aufenthalt von 1 Nacht im November 2023
Antwort von LaTunde Murrant. Rewards Specialist am 7. Nov. 2023
Hello David, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN & SUITES MEDFORD - AIRPORT and I appreciate your 8/10 score following your stay. We aim to deliver a positive experience for all our guests and we're happy you were satisfied with your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,LaTundeRed Roof Management RediResponse Specialist

6/10 – Okay

Sally, Foristell

Gut: Personal & Service
Aufenthalt von 1 Nacht im Oktober 2023
Antwort von Devorine Red Roof Management am 6. Nov. 2023
Thank you for taking a moment to rate your experience, Sally. The staff at the Red Roof Inn & Suites Medford - Airport and I appreciate your 3/5 score following your stay. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. In the future, please consider adding comments to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Devorine Red Roof ManagementRediResponse Specialist

10/10 – Hervorragend

Leighton

Gut: Sauberkeit und Personal & Service
Aufenthalt von 1 Nacht im Oktober 2023

8/10 – Gut

Dinh

Geschäftlich gereist
Gut: Personal & Service und Zustand der Unterkunft
Aufenthalt von 1 Nacht im Oktober 2023
Antwort von Devorine Red Roof Management am 2. Nov. 2023
Thank you for rating your recent stay at Red Roof Inn & Suites Medford - Airport, Dinh. Red Roof values you as our guest and welcome your 4/5 score. In the future, please consider adding comments to let us know what we’re doing well and where we can improve. Your feedback is critical as Red Roof strives to deliver a clean, comfortable and value-based stay to all guests.Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Devorine Red Roof ManagementRediResponse Specialist

8/10 – Gut

david, menifee

Mit Haustieren gereist, Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
My room was a little small, but very clean and comfortable. The only problem was the adjoining room. We had pass through doors, to join two rooms. The noise from the adjoining room was very bad. I could hear every conversation they were having, and they weren't raising their voices. The pass through doors are not insulated well enough. Other than that, I recommend this property as a convenient and affordable option.
Aufenthalt von 1 Nacht im Oktober 2023
Antwort von Devorine Red Roof Management am 2. Nov. 2023
Hi David,I want to thank you for taking the time to post a review of your stay. I am glad to read that you were pleased with the cleanliness and comfortability of your room. However, you indicated some noise disturbance and I truly apologize for any inconvenience caused by this. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Feedback from our Red Roof guests are always welcome as we strive to continuously improve the quality of our services.Thank you for choosing Red Roof Inn & Suites Medford - Airport. We hope to see you again soon.Sincerely,Devorine Red Roof ManagementRediResponse Specialist

8/10 – Gut

Kristina

Staff was excellent! Window shutters missing 3-4 of the large flaps. Drawers had food crumbs. All carpets were very dirty.
Aufenthalt von 1 Nacht im Oktober 2023
Antwort von Devorine Red Roof Management am 28. Okt. 2023
Thank you for providing us with details about your stay at Red Roof Inn & Suites Medford - Airport, Kristina. It's great to hear that our staff was excellent; however, I am disappointed that your stay fell short as you indicated missing window shutters, the carpets were dirty and the drawers had food crumbs. Please accept our most sincere apologies. Feedback from our Red Roof guests are always welcome and your comments will be taken into consideration in an effort to address your concerns as we strive to continuously improve the quality of our services. We look forward to seeing you in the future, should your travels bring you back to our area.Sincerely,Devorine Red Roof ManagementRediResponse Specialist

10/10 – Hervorragend

Linda K

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
a great inexpensive place to stay
this is the third time we have stayed at the Red Roof. friendly staff and very clean.
Aufenthalt von 3 Nächten im Oktober 2023
Antwort von Devorine Red Roof Management am 25. Okt. 2023
I appreciate your comments regarding your recent stay at the Red Roof Inn & Suites Medford - Airport, Linda. I am thrilled to see you are a recurring guest at our location and you always find our staff friendly and our accommodations clean. Feedback from our Red Roof guests are always welcome as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,Devorine Red Roof ManagementRediResponse Specialist