Dear Thomas, thank you for your kind feedback! We are delighted to hear that you enjoyed your stay with us. Providing exceptional service and a comfortable experience is our top priority, and we are thrilled that we met your expectations. Your positive comments motivate us to continue delivering outstanding hospitality. We look forward to welcoming you back to Makati Shangri-La for another memorable stay. If there is anything specific you appreciated during your visit, please feel free to share so we can ensure it remains a part of our service. Warm regards, Udo Wittich, Hotel Manager

Dear Nadja, thank you for choosing our hotel during your recent visit to Manila. If there's anything specific you'd like us to improve and look into, please let us know. We aim to provide the best experience, and value your feedback. Warmest regards, Udo Wittich, Hotel Manager

Dear Paul, We are happy to be of great service to you. We hope that you had a delightful stay with us and we look forward to welcoming you back on your future travels. Best, Makati Shangri-La, Manila

Dear Raid, Thank you for rating Makati Shangri-La, Manila. I am glad that our hotel facilities, services, food and central location suited you and your family well. I truly appreciate your kind words and will definitely share your commendations with my team. This is an affirmation and encouragement for us to continue in giving our best service to you. We sincerely appreciate your feedback and will use them to further improve how we serve you, our valued guests. It is our pleasure to have you and I look forward to welcome you again at Makati Shangri-La, Manila. Sincerely, Greg Findlay

Thanks for the awesome review along with the perfect rating, Herbert! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you. Come back and see us soon. We'd love to serve you again. Cheers!

Dear Björm, Thank you for the perfect rating. It was our pleasure to be of service and to ensure that you had nothing less than a grand experience with us. We look forward to welcoming you back soon during your next visit to Manila. Have a wonderful week ahead!

Dear Nicola, Thank you for the perfect rating and for choosing Makati Shangri-La, Manila. I am so glad to hear that you enjoyed your stay with us! It was our pleasure to be of service to you and I hope your next stay is just around the corner. Take care!

Dear Czarina,Thank you for your kind words and feedback! We are delighted to hear that you appreciated the exceptional customer service provided by our team. We strive to ensure that every guest has a memorable and enjoyable experience, and your recognition of our efforts means a great deal to us.Your compliments have been shared with all our colleagues, and they are thrilled to know their dedication made a positive impact on your stay. We are committed to maintaining high standards of service and ensuring that every visit is as pleasant as yours.We look forward to welcoming you back to Makati Shangri-La in the near future. If there is anything more we can do to enhance your experience, please do not hesitate to let us know.Warm regards, Udo Wittich, Hotel Manager

Dear Peta,Thank you for your perfect rating! We're thrilled you had a wonderful stay and appreciate your support. We look forward to welcoming you back to Makati Shangri-La soon.Warm regards, Udo Wittich, Hotel Manager

Dear Tatz,Thank you for sharing your feedback following your stay with us. We are thrilled to hear that you found our colleagues accommodating, friendly, and helpful. Our team is dedicated to providing exceptional service, and your kind words affirm their hard work and dedication.It’s our goal to ensure every guest has a memorable and enjoyable experience, and we are delighted that we could contribute to yours. Should your travels bring you back to Makati, we would be honored to welcome you again and provide another outstanding stay.Once again, thank you for your positive review. We look forward to welcome you back to Makati Shangri-La in the near future.Warm regards, Udo Wittich, Hotel Manager

Dear 'Lou Janssen',Thank you for your glowing review! It's wonderful to hear that our anticipatory service exceeded your expectations during your stay at our hotel. Anticipating our guests' needs is at the heart of our hospitality philosophy, and we're thrilled that you experienced this firsthand. Our team takes pride in their attention to detail and commitment to ensuring your comfort and satisfaction throughout your time with us.We will continue to strive for excellence and look forward to welcoming you back to Makati Shangri-La for another exceptional stay. If there's anything specific you loved or any areas where we can further enhance your experience, please don't hesitate to let us know.Thank you once again for choosing Makati Shangri-La, and we hope to have the pleasure of hosting you again soon!Warm regards, Udo Wittich, Hotel Manager

Dear Jacquiline,Thank you for choosing Makati Shangri-La and for taking the time to share your feedback.We are delighted to hear that you had a great stay with us. Your kind words inspire our team to continue delivering exceptional service and memorable experiences to all our guests. It’s wonderful to know that our efforts contributed to your enjoyment.If there was anything specific that stood out during your stay or if you have any suggestions for further improvement, we would love to hear from you. Your feedback is invaluable as we strive to enhance our services continually.We look forward to welcoming you back to Makati Shangri-La in the near future. Should you need any assistance with future reservations or have any special requests, please do not hesitate to reach out to us.Warm regards, Udo Wittich, Hotel Manager

Dear ??, we sincerely appreciate your valuable feedback regarding your recent stay. We apologize for any inconvenience caused by the aging aspects of our facilities. Rest assured, your concerns regarding the elevators, room amenities, and minibar have been duly noted, and we are actively exploring options to enhance our guests' experiences.Regarding the ice service and minibar selections, we apologize for falling short of your expectations. We will address these issues promptly with our team to ensure improved service delivery in the future.Your satisfaction is our top priority, and we regret that we did not meet your expectations on this occasion. We hope to have the opportunity to welcome you back to Makati Shangri-La in the future and provide you with an exceptional stay that truly reflects our esteemed reputation.Warm regards, Udo Wittich, Hotel Manager

Dear Fariba, we're thrilled to hear you enjoyed the spaciousness and design of your room, as well as the charming wooden bedroom set. Your comfort is our priority, and it's fantastic to know that we hit the mark. If there's anything else you'd like to share or any way we can enhance your experience further, please don't hesitate to let us know. We appreciate your feedback and look forward to welcoming you back to Makati Shangri-La on your next visit. Warm Regards, Udo Wittich, Hotel Manager

Dear Oliver, we're thrilled to hear that you felt like part of our family during your stay! It's our utmost priority to create a warm and welcoming atmosphere for all our guests. We can't wait to welcome you and your family back to Makati Shangri-La next year for another memorable experience. If there's anything specific you'd like us to arrange for your next visit, please don't hesitate to let us know. We're already looking forward to your return! Warm regards, Udo Wittich, Hotel Manager

Dear Nobuyuki, thank you for choosing Makati Shangri-La for your stay. We are delighted to hear that you had a wonderful experience with us. Your perfect rating is greatly appreciated, and we look forward to welcoming you back to Makati Shangri-La for another exceptional stay soon. Warm regards, Udo Wittich, Hotel Manager

Dear Edwin, thank you so much for the wonderful 5/5 feedback on the accessibility of our hotel! We are thrilled to hear that you found our facilities and services to be easily accessible and accommodating during your stay. Providing a comfortable and inclusive experience for all our guests is a top priority, and your positive comments let us know we are succeeding in that goal. We appreciate you taking the time to share your feedback and look forward to welcoming you back to Makati Shangri-La soon. Warm regards, Udo Wittich, Hotel Manager

Dear Englebert, thank you for your wonderful feedback! We are thrilled to hear that you enjoyed your stay with us. It's fantastic to know that you appreciated our spacious rooms, good water pressure, friendly colleagues, and excellent amenities like the gym and pool. We're glad you loved our breakfast buffet too! We look forward to welcoming you back to Makati Shangri-La for another memorable stay. Warm regards, Udo Wittich, Hotel Manager

Dear Bonn Anthony, thank you for your review! We're delighted to hear that you had a nice stay with us. Providing exceptional experiences is our top priority, and we're thrilled that we met your expectations. Your feedback is invaluable to us, and we look forward to welcome you back to Makati Shangri-La soon for another fantastic stay. Warm regards, Udo Wittich, Hotel Manager

Dear Stephen, we're delighted to hear that you had a wonderful experience at our hotel! Providing a 5-star experience is always our goal, and it's fantastic to know that we hit the mark for you. Thank you for taking the time to share your feedback with us. We hope to welcome you back to Makati Shangri-La for another exceptional stay in the near future! Warm regards, Udo Wittich, Hotel Manager

Dear Joaquin, thank you for your kind feedback. We're thrilled to hear that you enjoyed your stay with us. We strive to provide a memorable experience for all our guests, and we're delighted to know that you would choose to stay with us again. We look forward to welcoming you back to Makati Shangri-La for another wonderful stay in the near future! Warm regards, Udo Wittich, Hotel Manager

Dear Domingo, we're thrilled to hear you enjoyed your stay with us! Providing a clean and friendly environment is our top priority, and we're delighted it made a positive impression on you. Thank you for choosing our hotel, and we look forward to welcome you back again to Makati Shangri-La soon for another fantastic stay experience. Warm regards, Udo Wittich, Hotel Manager

Dear Irene, thank you for your kind words! We're delighted to hear that you enjoyed our excellent guest service and found our location convenient for shopping and dining. We look forward to welcoming you back to Makati Shangri-La soon! Warm regards, Udo Wittich, Hotel Manager

Dear Tomas Andrew, thank you for taking the time to share your feedback about your recent stay with us. We are thrilled to hear that you found our hotel to be excellent and that your experience exceeded your expectations. Our team is dedicated to providing exceptional service and accommodations, and we are delighted to know that we succeeded in making your stay a memorable one. We look forward to hosting you back to Makati Shangri-La again in the future. Warm regards, Udo Wittich, Hotel Manager

Dear Maria, we're thrilled to hear that you had such a wonderful experience during your stay with us! Your satisfaction is our top priority, and we're grateful for your kind feedback. We can't wait to have the pleasure of welcoming you back to Makati Shangri-La for another fantastic stay. Thank you for choosing our hotel! Warm regards, Udo Wittich, Hotel Manager

Dear Daniela, thank you for your feedback regarding your stay with us. We are thrilled to hear that you enjoyed your accommodations and the excellent service provided. Your kind words are greatly appreciated and serve as motivation for our colleagues to continue striving for excellence. We are glad to know that our efforts have contributed to your satisfaction and we look forward to welcoming you back to Makati Shangri-La in the future. Warm regards, Udo Wittich, Hotel Manager

Dear Jett, thank you for your wonderful feedback! We are thrilled to hear that you had a great stay with us and that you are considering staying with us again in the future. We look forward to welcoming you back to Makati Shangri-La and ensuring your next visit is just as enjoyable. If there is anything specific you would like us to prepare for your next stay, please do not hesitate to let us know. Warm regards, Udo Wittich, Hotel Manager

Dear Darrel, thank you for taking the time to rate your recent stay with us. We appreciate your feedback and strive to provide exceptional service to all our guests. If there are any specific areas where we can improve to enhance your experience, please do not hesitate to reach out to us. Your satisfaction is our top priority, and we look forward to welcoming you back to Makati Shangri-La for an even better stay. Warm regards, Udo Wittich, Hotel Manager

Dear Marvin, thank you for your feedback! We're delighted to hear that you found our location convenient and our facilities clean. Our team strives to cater to guests' needs attentively. We appreciate your kind words and look forward to welcoming you back to Makati Shangri-La soon. Warm regards, Udo Wittich, Hotel Manager

Dear Josephine, thank you for your feedback. We're glad to hear you enjoyed the hotel's convenient location near stores and restaurants. Additionally, we apologize for the oversight regarding the cleaning of your room and appreciate your understanding. Your comment will help us improve, and we hope to welcome you back to Makati Shangri-La soon for a more flawless stay. Warm regards, Udo Wittich, Hotel Manager

Dear Dale, thank you for your feedback. We're delighted you enjoyed your stay. We apologize for the inconvenience with the hot water; rest assured, we're addressing this issue promptly to ensure a seamless experience for all guests. We appreciate your understanding and hope to welcome you back to Makati Shangri-La soon. Warm regards, Udo Wittich, Hotel Manager

Dear Wendell, thank you for taking the time to share your feedback with us. We're thrilled to hear that you enjoyed the ambience of our hotel. However, we sincerely apologize for the inconvenience caused by the staggered arrival of your main course orders. We understand how important it is to enjoy a meal together with family, and we regret that we fell short of delivering that experience for you. Rest assured, we have taken steps to address this issue with our kitchen and service teams to ensure such lapses do not occur in the future. Your comments are invaluable to us, and we appreciate the opportunity to improve. We hope to welcome you back to Makati Shangri-La soon for a more flawless dining experience. Warm regards, Udo Wittich, Hotel Manager

Dear Juanita, thank you for taking the time to rate your recent stay with us. We are delighted to hear that you had a wonderful experience during your time at our hotel. We greatly appreciate your support and recognition of our efforts to provide exceptional service. We hope to welcome you back soon to Makati Shangri-La for another memorable stay. Kind regards, Udo Wittich, Hotel Manager

Dear Hamid, thank you for sharing your feedback. We're delighted to hear that our efforts to maintain our hotel have met your expectations, and that our colleague's politeness and courtesy stood out to you. We also appreciate your keen observation regarding the cleanliness of the carpet edges in your room. Rest assured, we are taking your feedback seriously and will address this area more thoroughly to ensure our high standards are met throughout. We look forward to welcoming you back to Makati Shangri-La and providing an even more exceptional experience. Warm regards, Udo Wittich, Hotel Manager

Dear Mordechai, thank you for your feedback. We're delighted you found our lobby appealing, yet regret the room's carpeting and TV issues detracted from your experience. Our aim is to offer a comfortable, homely environment, and we're sorry we fell short. We're addressing these concerns to improve our guests' stays. Your insights are invaluable, and we hope to have the opportunity to provide you with a more satisfying experience in the future. Warm regards, Udo Wittich, Hotel Manager

Dear Michael, thank you for sharing your experience! We're thrilled you found our colleagues friendly. We acknowledge your note on our rooms and are excited to share that updates are in progress. We look forward to welcoming you back to an even better stay soon. Warm regards, Udo Wittich, Hotel Manager

Dear Marilou,Thank you for sharing your delightful feedback about your recent stay with us! We are thrilled to hear that you had an excellent experience. Our team strives to provide exceptional service and create memorable experiences for our guests, and your kind words are the best reward for our efforts.We look forward to welcoming you back to Makati Shangri-La in the near future. If there is anything we can do to make your next stay even more enjoyable, please do not hesitate to let us know.Warm regards, Udo Wittich, Hotel Manager

Dear Marilou,Thank you for your wonderful feedback! We are thrilled to hear that you had a recommendable experience during your stay with us. Providing exceptional service and creating memorable experiences for our guests is always our top priority. Your kind words serve as great encouragement for our team to continue delivering outstanding hospitality.We appreciate you choosing to stay with us and look forward to welcoming you back to Makati Shangri-La for another delightful stay in the near future. Should you have any special requests or preferences for your next visit, please do not hesitate to let us know.Warm regards, Udo Wittich, Hotel Manager

Daer Rommel, thank you for sharing your recent experience with us. We sincerely apologize for any inconvenience caused by our inability to accommodate your requested complimentary late checkout until 3pm. However, we appreciate your understanding regarding our offer for a 4pm late check-out with a half-day charge as an alternative. We acknowledge your loyalty and regret that your expectations were not met. Please be assured that your feedback is invaluable and looking forward to welcoming you back to Makati Shangri-La soon. Warm regards, Udo Wittich, Hotel Manager

Dear Carmen, we are delighted to hear that you loved everything about your stay at our hotel! Your positive feedback means the world to us. We strive to provide exceptional experiences for our guests, and we're thrilled that we could exceed your expectations. Thank you for choosing us, and we hope to welcome you back to Makati Shangri-La soon! Warm regards, Udo Wittich, Hotel Manager

Dear Christopher, we are thrilled to receive your glowing 5/5 feedback! Our colleagues take immense pride in providing exceptional service to our guests. Thank you for recognizing their dedication. We look forward to welcoming you back to Makati Shangri-La soon for another wonderful stay. Warm regards, Udo Wittich, Hotel Manager

Dear Hamish, thank you for taking the time to rate us. We're sorry to hear that your experience didn't meet your expectations. We're committed to improving and would greatly appreciate any further feedback you could provide to help us understand how we can do better. Your satisfaction is our priority, and we hope to have the opportunity to earn a higher rating from you in the future. Warm regards, Udo Wittich, Hotel Manager

Dear Violet, we're thrilled to hear you had a fabulous experience at our hotel! Thank you for choosing us and for your kind words. We look forward to welcoming you back to Makati Shangri-La for another wonderful stay. Warm regards, Udo Wittich, Hotel Manager

Dear Mary Jane, thank you so much for your perfect score! We're thrilled to hear you enjoyed your experience with us. Your satisfaction is our top priority, and feedback like yours motivates us to keep improving. We look forward to welcoming you back to Makati Shangri-La soon! Warm regards, Udo Wittich, Hotel Manager

Dear Yaron, we're thrilled to hear that you enjoyed your last-minute get-together at our hotel! Creating a beautiful and gracious ambiance, coupled with helpful and courteous colleagues, is always our aim. Thank you for sharing your positive experience with us. We look forward to welcoming you back to Makati Shangri-La for more memorable moments in the future! Warm regards, Udo Wittich, Hotel Manager

Dear Sushil, thank you very much for your 10 out of 10 rating! We greatly appreciate your positive feedback and are thrilled that you had such a fantastic experience with us. Your satisfaction is our top priority, and we're delighted to hear that we met your expectations. We hope to have the pleasure of welcoming you back to Makati Shangri-La soon for another wonderful experience. Warm regards, Udo Wittich, Hotel Manager

Dear Rani, thank you for choosing to stay with us and for taking the time to rate your experience. We are delighted to hear that you had a fantastic stay with us. Your perfect rating is greatly appreciated, and we are thrilled to have met your expectations. We look forward to welcoming you back to Makati Shangri-La for another exceptional stay in the future. If you have any specific feedback or requests for your next visit, please do not hesitate to let us know. Warm regards, Udo Wittich, Hotel Manager