Dear Jens,Thank you for taking the time to complete an online survey following your recent stay with us here at Hilton Manila. I'm sorry to read of the poor experience you had here in the hotel, we would appreciate if you could provide us a tangible example of a problem you encountered during your stay so we could understand your concern and focus on improvement.We appreciate your loyalty and patronage and hope we can welcome you back again soon.

Thank you for your kind words and warm feedback. We hope you had a memorable stay with us. We look forward to welcoming you again soon.

Hi. Thank you for your ranking us 5 out of 5. We couldn't wait to further exceed your expectations the next time. We hope to see you again.

Dear Rosalia,Thank you for your feedback. We take all guest concerns very seriously and strive to ensure a comfortable stay for everyone.After thoroughly investigating the situation, we found no records of a water interruption during your stay, and there have been no other complaints about this issue from other guests. We understand that this discrepancy might be frustrating, and we would like to learn more about your experience to address it accurately.Could you please provide us with additional details about when and where you encountered this issue? You can email us at mnlph_hotel@hilton.com. This information will help us better understand and resolve any potential problems.We value your satisfaction and want to ensure all your concerns are properly addressed. Thank you for bringing this to our attention, and we appreciate your cooperation in helping us improve our services.Best regards,

Dear Masato- san,Thank you for bringing your concerns to our attention regarding your experience with one of our team members at the reception desk. We sincerely apologize for any negative interaction you encountered during your stay.Providing exceptional customer service is a top priority for us, and we regret that the attitude of our team member did not meet the standards we expect from our staff. Please be assured that we take your feedback seriously, and we will address this matter promptly with the individual involved.We strive to create a welcoming and accommodating atmosphere for all our guests, and we are disappointed to learn that we fell short of your expectations in this instance.Your comfort and satisfaction are paramount to us, and we would like to extend our apologies for any inconvenience or discomfort this may have caused you. If there are any specific details you would like to share with us about your interaction, we would greatly appreciate the opportunity to further investigate and improve our service.We genuinely value your feedback, and we hope to have the chance to restore your faith in our hotel during any future visits. If there is anything more we can do to assist you or make your stay more enjoyable, please do not hesitate to reach out to us directly.Thank you for bringing this matter to our attention, and we appreciate your understanding.Best regards,

Dear Rodney,We're delighted to hear that you had a wonderful experience at our pool bar with Ed, Simon, and Alex, as well as at the lounge restaurant with Sugar. Providing exceptional service and creating memorable moments for our guests is our top priority, and we're thrilled that our team members exceeded your expectations. We'll be sure to pass along your kind words of appreciation to Ed, Simon, Alex, and Sugar. Thank you for taking the time to recognize their outstanding efforts, and we look forward to welcoming you back for another enjoyable visit soon!Best regards,

Dear Alex,Thank you for bringing your concerns to our attention regarding the behavior of our front desk staff. We strive to provide exceptional service to all our customers, and we regret to hear about your negative experience.In order for us to address this matter effectively, could you please provide more details about the specific incident or behavior you encountered? Understanding the specifics will help us to identify areas for improvement and take appropriate action.We take all feedback seriously and are committed to ensuring that our staff members represent our values of professionalism and respect at all times. Rest assured, we will investigate this issue thoroughly and take necessary steps to prevent similar incidents from occurring in the future.Once again, we appreciate your feedback and apologize for any inconvenience caused. Please feel free to reach out to us directly with any additional information or concerns you may have.Best,

Dear Ronaldo,Thank you for taking the time to rate our service with five stars. We truly appreciate your positive feedback and are delighted to hear that you were satisfied with your experience overall.While we're grateful for your high rating, we also want to ensure that every aspect of our service meets your expectations. If there are any specific areas where you believe we can improve or if you encounter any issues in the future, please don't hesitate to let us know.Your satisfaction is our top priority, and we are committed to continuously improving our service to better serve you and all our valued customers.Thank you once again for your support, and we look forward to welcoming you back soon.Best,

Dear Amalia,Thank you very much for your positive feedback regarding your recent stay with us. We're thrilled to hear that you enjoyed our complimentary breakfast and found the variety of food to your liking. It's wonderful to know that you also found your room accommodation to be perfect for your needs.We're delighted that you had a pleasant experience during your brief stay with us. Should your travels bring you back to the area, we would be honored to welcome you again and provide you with the same level of excellent service.If there's anything else we can assist you with in the future or if you have any additional feedback, please feel free to reach out to us at any time.Thank you once again for choosing to stay with us, and we hope to have the opportunity to host you again soon.Best,

Dear Rhoderick,We are thrilled to hear about your wonderful experience during your stay with us! Our team takes great pride in providing cheerful and helpful service to ensure our guests feel welcomed and valued throughout their stay. We are delighted that you enjoyed our outstanding food and great amenities. Being conveniently located next door to the mall and not too far from Mall of Asia added to the convenience and enjoyment of your stay.Thank you for your kind words, and we are excited to welcome you back for your next adventure. Until then, safe travels and best wishes from all of us here!Best regards,

Dear Roy,We're delighted to hear that you enjoyed your stay with us! It's fantastic that you found our luxurious room spacious and our staff wonderful. We're also pleased that you enjoyed the buffet offerings for both breakfast and lunch. Thank you for choosing to stay with us, and we look forward to welcoming you back for another enjoyable experience soon!Best regards

Dear Christopher,We're absolutely thrilled to hear that your stay with us was one of the best you've ever had! Providing memorable experiences for our guests is what we strive for, and we're delighted to know that we succeeded in making your stay enjoyable.We can't wait to welcome you back for your next trip! If there's anything special you'd like us to arrange for your next visit or if you have any preferences, please feel free to let us know. We're looking forward to exceeding your expectations once again. Safe travels until we meet again!Best regards,

Dear John,Thank you for your recent stay with us and for taking the time to provide your feedback. We greatly appreciate your positive rating of 4 out of 5 stars.We strive to deliver exceptional experiences for all our guests, and your feedback is invaluable to us in achieving this goal. To ensure that your next stay with us exceeds your expectations and merits a perfect score, we would love to hear more about your experience and any areas where you believe we could improve.Is there anything specific that you feel could have been better during your stay? Your insights and suggestions are incredibly valuable to us as we continuously work to enhance our services and amenities.Please feel free to share any additional feedback or specific requests you may have. We are committed to providing you with an outstanding experience, and we will do everything in our power to ensure that your next visit with us is nothing short of perfect.Once again, thank you for choosing [Hotel Name]. We look forward to the opportunity to welcome you back and to exceed your expectations in every way possible.Best regards,

Dear Querubin,Thank you for your kind words! We're delighted to hear that you found our staff to be very helpful during your stay. Providing excellent service and assistance to our guests is a top priority for us, and we're thrilled that our team members were able to enhance your experience.If there's anything else we can assist you with or if you have any further feedback to share, please don't hesitate to reach out. We appreciate your feedback and look forward to welcoming you back for another wonderful stay in the future!Best regards,

Dear Jan,Thank you for sharing your feedback with us regarding your recent experience at our hotel, particularly regarding the Lounge and Kusina.We apologize that the service you received at the Lounge did not meet your expectations. Providing exceptional service is a top priority for us, and we regret any inconvenience or disappointment you may have experienced. Your comments have been shared with our management team, and we will take steps to address any areas where improvements are needed to ensure that all of our guests receive the high level of service they deserve.On a positive note, we are thrilled to hear that you enjoyed the breakfast buffet at Kusina and found it to be a good value for the money. We are especially pleased to hear that the service provided by our employees at Kusina was very good and that you found our staff to be friendly. Your kind words will be shared with the Kusina team, as they work hard to provide exceptional experiences for our guests.Thank you for taking the time to share your feedback with us. We hope to have the opportunity to welcome you back for a more positive experience in the future.Best regards,

Dear May,Thank you for taking the time to share your positive feedback following your recent stay at our hotel. We are delighted to hear that you had an enjoyable experience with us.We're thrilled that you found our hotel to be clean and modern. Creating a comfortable and contemporary atmosphere for our guests is a priority for us, and we're glad that you appreciated our efforts in this regard.We're also pleased to hear that our proximity to NAIA Terminal 3 was convenient for you. Providing easy access to transportation hubs is important, and we're glad that our location met your needs.It's fantastic to hear that you enjoyed our Lounge bar and found it to be awesome. We strive to create inviting spaces where guests can relax and enjoy themselves, and we're delighted that our Lounge bar provided a memorable experience for you. Additionally, we're glad that you had fun at our pool bar.Your feedback is greatly appreciated, and we hope to have the pleasure of welcoming you back for another enjoyable stay in the future.Best regards,

Dear Marcelina,Thank you for your feedback regarding accessibility during your recent stay at our hotel.Ensuring accessibility for all our guests is a priority for us, and we're pleased to hear that you found our hotel to be accessible during your visit. We strive to provide a welcoming environment for all individuals, regardless of their needs or abilities.If there are any specific areas where you believe we can improve accessibility or if you have any suggestions for how we can better accommodate our guests, please don't hesitate to let us know. Your input is invaluable as we continue to enhance our services and facilities.We appreciate you choosing to stay with us and hope to welcome you back again soon.Best regards

Dear Peter,Thank you for taking the time to share your feedback about your recent stay at our hotel. We are thrilled to hear that you had such a positive experience with us.We're delighted to know that you found our hotel to be modern and attractive. Creating a welcoming and visually appealing environment for our guests is a top priority for us, and we're glad that our efforts resonated with you.We're especially pleased that you enjoyed our spectacular pool. It's wonderful to hear that it made such a positive impression on you, and we're thrilled that it provided a memorable experience during your stay. We strive to create amenities that cater to guests of all ages, and we're delighted that the pool was a terrific place for kids to enjoy.Furthermore, we're pleased that you found our service to be very good. Providing exceptional service to our guests is at the core of what we do, and we're glad that our team members helped make your stay enjoyable and comfortable.Your feedback means the world to us, and we truly appreciate your kind words. We hope to have the pleasure of welcoming you back for another wonderful stay in the future.Best Regards,