Dear Ms. Michaela,Thank you for your wonderful feedback! We're thrilled to hear that you enjoyed the beauty of our surroundings and that our roof terrace stood out as a highlight during your stay. We take great pride in providing a serene and picturesque environment for our guests to relax and unwind. Your kind words motivate us to continue delivering exceptional experiences. We hope to welcome you back soon for another memorable stay!Sincerely,Ria DimlaDuty Manager

Dear Ms. Katharina,Thank you for your kind words! We're thrilled to hear that you enjoyed our rooftop pool, found our staff friendly, and appreciated the cleanliness and comfort of our facilities. Your feedback means a lot to us, and we're delighted to have met your expectations. We look forward to welcoming you back for another wonderful experience at our hotel!At your Service, Alex BognotDuty Manager

Dear Mr. Hubertus,Thank you for taking the time to share your feedback with us. We are delighted to hear that you found our rooms and hotel to be clean and that you experienced great service during your stay.Regarding your concerns about the shower setup and elevator wait times, we appreciate your input. We understand the importance of providing a comfortable and efficient experience for our guests, and your comments will be taken into consideration as we continuously strive to improve our facilities and services.Please know that your satisfaction is our top priority, and we hope to have the opportunity to welcome you back in the future for an even better stay.Sincerely,Ria DimlaDuty Manager

Dear Mr. Fabian,Thank you very much for your generous score review! We are absolutely delighted to know that you had a perfect experience during your recent stay with us. It is our utmost goal to provide exceptional service and satisfaction to all our guests, and your feedback reaffirms that we are on the right track.Once again, thank you for choosing City Garden Grand Hotel and we look forward to the pleasure of serving you again in the future.At your Service, Alex BognotDuty Manager

Dear Mr. Fabian,Thank you very much for your generous score review! We are absolutely delighted to know that you had a perfect experience during your recent stay with us. It is our utmost goal to provide exceptional service and satisfaction to all our guests, and your feedback reaffirms that we are on the right track.Once again, thank you for choosing City Garden Grand Hotel and we look forward to the pleasure of serving you again in the future.At your Service, Alex BognotDuty Manager

Dear Mr. Gerard,Thank you for taking the time to provide us with your detailed feedback. We're glad to hear that you found the room and bathroom spacious and appreciate your comments regarding the hotel's standards.We sincerely apologize for the inconvenience you experienced due to the noise from the street, particularly as you had requested a quiet room in advance. We understand how important a good night's sleep is to our guests, and we regret that we were unable to meet your request on this occasion, especially given your advance booking. Your feedback is essential in helping us improve our room allocation process and guest experience.Regarding the pricing, we continually strive to balance cost with the quality of our amenities and services. We take note of your perspective and will consider it as part of our ongoing efforts to provide the best value to our guests.We hope to have the opportunity to welcome you back and provide a more peaceful and restful experience. Thank you again for your feedback.

Dear Mr. Jens,Thank you so much for your positive review! We're thrilled to hear that you had a great experience at our hotel and found it to be a good value for the price. Our team works hard to provide excellent service and amenities, and it's always rewarding to receive feedback like yours.We're especially glad to hear that you enjoyed the breakfast. We believe that a good start to the day begins with a delicious meal, and we're delighted that it met your expectations. We appreciate your feedback and look forward to welcoming you back in the future!Keep safe!Sincerely,Ria DimlaDuty Manager

Dear Mr. Armin,We would like to express our appreciation for taking time to share your delightful review and we are extremely grateful to receive your wonderful score. Thank you so much for the kind words. And to highlight that our hotel is nice. Our team truly appreciate it. Looking forward to welcoming you back here at City Garden Grand Hotel. Sincerely,Alex BognotDuty Manager

Dear Mr. Juergen,Greetings from City Garden Grand Hotel! Thank you for taking time to post a review of our property. We are so happy to hear that you enjoyed your time at City Garden Grand Hotel. Our goal is always to exceed your expectations. If there’s anything we can help you with during your next visit, please don’t hesitate to let us know. We hope to see you soon! Keep safe!Sincerely,Ria DimlaDuty Manager

Dear Mr. Thomas,Thank you so much for your kind words! We're delighted to hear that you found our staff very friendly and enjoyed our Firefly roofdeck restaurant.Our team takes great pride in providing exceptional service and ensuring our guests have a memorable experience. It's wonderful to know that you had a positive encounter with our staff, and that you had a pleasant dining experience.Thank you once again and we can't wait to welcome you back in the future for another enjoyable experience.At your Service, Alex BognotDuty Manager

Dear Mr. Volker,Greetings from City Garden Grand Hotel! It gives us a big smile knowing that you've enjoyed your stay following your recent visit to our hotel. Thank you so much for the fantastic score review and we look forward to welcoming you back again.Keep safe!Sincerely,Ria DimlaDuty Manager

Dear Mr. Peter,I would like to express my appreciation for taking time to share your delightful review and I am glad to know that you have enjoyed your stay. Thank you so much for the kind words and we look forward to welcoming you back again here at City Garden Grand Hotel.Sincerely,Alex BognotDuty Manager

Dear Mr. Navamin,Thank you for giving us a 5 star- rated review. We are delighted to know that you were satisfied with the overall service of our hotel. We take pride in your continued patronage and we are committed to serving you with excellence for years to come. Once again, thank you so much and we look forward to welcoming you back soon here at City Garden Grand Hotel.Sincerely,Alex BognotDuty Manager

Dear Ms. Monic,We are extremely grateful to receive good score. Thank you for taking the time to share your experience during your recent stay with us. Our team truly appreciates it. We are all so glad to know that you enjoyed your stay as well. Looking forward to welcoming you back here to City Garden Grand Hotel. Best Regards,John PagtabunanDuty Manager

Liebe Silvio,Vielen Dank, dass Sie sich die Zeit genommen haben, uns eine gute Bewertung zu hinterlassen. Wir freuen uns, Sie hier im City Garden GRAND Hotel begrüßen zu dürfen. Wir sind wirklich ermutigt, Ihre großzügige Kritik und Bewertung trotz einiger Anmerkungen zum Zeitplan unseres Frühstücks zu erhalten. Seien Sie versichert, dass das Management kontinuierlich Wege findet, um die Dienstleistungen in dieser Einrichtung zu verbessern. Wir werden diese prüfen, da wir stets nach Verbesserungen streben.Wir freuen uns auf Ihren nächsten Besuch.Bis dahin, bleiben Sie gesund!Clemens SalantesDuty-Manager

Thank you for taking the time to share your review with us. Your feedback is highly appreciated and encourages us to continuously provide our guests with the GRAND experience. We look forward to welcoming you back in the future.

Dear Mr. Thomas,Thank you for taking the time to share your review with us. Your feedback is highly appreciated and encourages us to continuously provide our guests with the GRAND experience. We look forward to welcoming you back in the future.Always at your service,Christian TadeoHotel Duty Manager

Dear Tyzel Andria,I would like to express my appreciation for your top rated review. We strive for excellence and your praise lets us know we are succeeding. Thank you for the confidence that you have placed in us.Always at your service,Christian TadeoHotel Duty Manager

Dear Mr. Stephan, Many thanks for sharing such an awesome review for City Garden GRAND Hotel following your recent stay. It is a treat to the whole team that you liked our services and facilities all throughout your stay. Thank you and we look forward to welcoming you back on your next visit soon. Always at your service, Richard Reazon General Manager

Dear Guest, Many thanks for highly rating City Garden GRAND Hotel following your recent stay. It is a treat to the whole team that you liked our services and facilities all throughout your stay. Thank you and we look forward to welcoming you back on your next visit soon. Always at your service, Richard Reazon General Manager

Dear Mr. Matthias, Thank you for taking the time to share your review with us. Your feedback is highly appreciated and encourages us to continuously provide our guests with the GRAND experience. We look forward to welcoming you back in the future.

Dear Valued Guest, Thank you for providing such encouraging feedback. Your kind words inspire us to continue providing memorable moments and a GRAND experience for all of our guests. We look forward to welcoming you back soon. Best Regards, Mirro Reperuga General Manager

Dear Valued Guest, Thank you for taking the time to share your review with us. Your feedback is highly appreciated and encourages us to continuously provide our guests with the GRAND experience. We look forward to welcoming you back in the future. Best Regards, Mirro Reperuga General Manager

Dear Mr. Rudolf, Many thanks for your review! Regret the inconvenience caused by the elevator. Our hotel had been running full and had been hosting multiple events almost on a daily basis, which explains the elevator traffic in the hotel. Likewise, we have already assigned an elevator operator to manage the foot traffic and to make the elevator more efficient. Nevertheless, we have done significant enhancements in our elevator service that many guests have seen the positive changes over time, given the elevator constraint. My apologies for any inconvenience and I look forward to your return. Thank you! Regards, Mirro Reperuga General Manager

Dear Valued Guest, Many thanks for your review! Regret the inconvenience caused by the elevator. Our hotel had been running full and had been hosting multiple events almost on a daily basis, which explains the elevator traffic in the hotel. Likewise, we have already assigned an elevator operator to manage the foot traffic and to make the elevator more efficient. Nevertheless, we have done significant enhancements in our elevator service that many guests have seen the positive changes over time, given the elevator constraint. My apologies for any inconvenience and I look forward to your return. Thank you! Regards, Mirro Reperuga General Manager

Dear Mr. Frank, Thank you for providing such encouraging feedback. Your kind words inspire us to continue providing memorable moments and a GRAND experience for all of our guests. We look forward to welcoming you back soon. Best Regards, Mirro Reperuga General Manager

Dear Mr. Steven,Thank you for your wonderful feedback! We're delighted to hear that you found our staff kind and helpful, and enjoyed the cleanliness and good food. Your kind words are greatly appreciated, and we look forward to welcoming you back for another great stay.At your Service, Alex BognotDuty Manager

Dear Ms. Carmen,Thank you for your feedback! We’re thrilled to hear that you found everything excellent during your stay. We apologize for the inconvenience caused by the air conditioning in your room. Please rest assured that we investigate this matter to enhance the overall guest experience. Your comfort is our priority, and we appreciate your understanding. We look forward to welcoming you back for an even better stay.Sincerely, Alex BognotDuty Manager

Dear Mr. YusukeThank you very much for your generous score review! We are absolutely delighted to know that you had a perfect experience during your recent stay with us. It is our utmost goal to provide exceptional service and satisfaction to all our guests, and your feedback reaffirms that we are on the right track.Once again, thank you for choosing City Garden Grand Hotel and we look forward to the pleasure of serving you again in the future.Best regards,Leo CastilloDuty Manager

Dear Mr. Tomoaki,Thank you for taking the time to share your feedback with us. We are thrilled to hear that you found our rooms, restaurant, and bar to be well-cleaned and up to your standards. Your kind words about the quality and value of our rooms are much appreciated, especially coming from a seasoned traveler like yourself.We understand your concern about the pool facility. Your comfort and privacy are important to us, and we will take your feedback into consideration as we strive to improve our guests' experience. Thank you again for your valuable feedback. We value your patronage and would be honored to have the opportunity to welcome you back.Sincerely, Alex BognotDuty Manager

Dear Mr. Yoshiya,Greetings from City Garden Grand Hotel! Thank you for taking time to post a review of our property. We are so happy to hear that you enjoyed your time at City Garden Grand Hotel. Our goal is always to exceed your expectations. If there’s anything we can help you with during your next visit, please don’t hesitate to let us know. We hope to see you soon! Keep safe!Sincerely,Ria DimlaDuty Manager

Dear Mr. Andre,Thank you so much for your perfect 5-star rating! We are thrilled to hear that you had an exceptional experience during your stay with us. Your feedback is incredibly valuable and serves as a great motivation for our team to continue providing outstanding service.We are delighted that you enjoyed all aspects of your visit. Our team is dedicated to ensuring that every guest has a memorable and comfortable stay, and it’s wonderful to know that we succeeded in making your time with us special.Once again, thank you for your fantastic review. We look forward to welcoming you back soon and making your next stay just as perfect!Best regards,Leo CastilloDuty Manager

Dear Mr. Julian,Greetings from City Garden Grand Hotel! Thank you for your excellent rating. Your feedback is highly appreciated and encourages us to continuously provide our guests with the GRAND experience. We look forward to welcoming you back in the future. Keep safe!Sincerely,Ria DimlaDuty Manager

Dear Ms. Maricel,Thank you for taking the time to provide us with your valuable feedback. We are delighted to hear that you enjoyed our 360 rooftop view with its swimming pool, restaurant, and bar.We apologize for the issues you encountered with the room amenities. Please be assured that we have addressed your concerns with our housekeeping and maintenance team. Regarding the spa, we are sorry that you were unable to book an appointment due to the absence of staff (due to fully booked schedule on the list). We are currently reviewing our staffing schedules to ensure that our spa services are readily available to our guests at all times.Thank you once again for your constructive feedback. We hope to have the opportunity to welcome you back in the future and provide you with an enhanced experience.

Dear Mr. Reuben,Thank you for choosing City Garden GRAND Hotel during your recent visit to Makati. We are grateful that you took the time to share your review with us. We appreciate your feedback and are always looking for ways to improve our guests' experience.We hope to have the opportunity to welcome you back in the future and provide you with an even better stay.Sincerely,Leo CastilloDuty Manager

Dear Mr. Michael,Thank you for your positive feedback! We're delighted to know that you had a great and hospitable accommodation experience with us.We're thrilled to hear that you enjoyed our food, massage services, and found our staff to be excellent. Providing exceptional service and creating memorable stays for our guests is what we strive for, and it's truly rewarding to see our efforts have made a positive impact on your stay.We apologize for any inconvenience caused by the elevator's speed. We understand that slow elevators can detract from the overall experience, and we appreciate your patience.Your feedback is valuable to us, and we will look into this issue. We look forward to welcoming you back soon!Best regards,Leo CastilloDuty Manager

Dear Mr. Edward,Thank you for awarding us a 5-star rating! We're truly honored by your positive feedback and delighted to know that you had a wonderful experience with us. We're committed to maintaining this high standard of service, and we look forward to serving you again in the future.Best regards,Leo CastilloDuty Manager

Dear Mr. Ronald,Thank you for taking the time to share your feedback with us! We're pleased to hear that you enjoyed our hotel's location, helpful staff, and overall atmosphere.Regarding your observations about the elevators. We never want our guests to feel any discomfort and we truly apologize for any inconvenience you experienced. Please rest assured that we will investigate and address this matter promptly to ensure a more pleasant environment for all our guests.We value your patronage and would be honored to have the opportunity to welcome you back.At your Service, Alex BognotDuty Manager

Dear Gene,Thank you so much for giving us a perfect score review! We are absolutely delighted to hear that you had such a fantastic experience with us.Our team works tirelessly to ensure that every guest has a seamless and enjoyable experience, and your feedback validates our efforts.Best regards,Leo CastilloDuty Manager

Dear Mr. Kyuwhan,We extend our sincere gratitude for your wonderful feedback and for choosing City Garden Grand Hotel for your recent visit. We appreciate you taking the time to give us an excellent rating and for highlighting our clean and spacious rooms. We are truly heartened to receive your generous review and evaluation.Best regards,Leo CastilloDuty Manager

Dear Mr. Tatsunori,Thank you for choosing to stay at City Garden GRAND Hotel and for giving us an excellent rating! Our team works hard to ensure our guests have a comfortable and enjoyable stay, and we truly appreciate your positive review.We would be absolutely thrilled to welcome you again for another fantastic stay!Best regards,Leo CastilloDuty Manager

Dear Mr. Raphael,Thank you for your wonderful review! We are delighted to hear that you enjoyed our rooms, convenient location, and the breathtaking view from our Firefly roof deck bar & restaurant on the 32nd floor.Your positive feedback is much appreciated and motivates our team to continue providing exceptional experiences for our guests. We look forward to welcoming you back to our hotel soon.At your Service, Alex BognotDuty Manager

Dear Mr. Joseph,We would like to express our appreciation for taking time to share your delightful review and we are glad to know that you have enjoyed your stay. I understand that traffic can occasionally be inconvenient, especially in bustling areas like ours. Please know that we take all feedback seriously. Although we can't directly control the traffic, we're continuously striving to enhance our guests' experiences. Thank you for sharing your feedback with us. It's invaluable in our efforts to continually improve our guests' experiences.Once again we thank you for the top-notch score and we look forward to welcoming you back again.Best Regards,Leo CastilloDuty Manager

Dear Mr. RussellWe appreciate you taking the time to rate us with a perfect score. It was our pleasure to welcome you to City Garden GRAND Hotel. Thank you for your kind words and for recognizing our convenient location and the stunning views from the Firefly roofdeck. We truly value your feedback.Looking forward to welcoming you again.Best regards,Leo CastilloDuty Manager

Dear Ms. Debbie,Thank you for your kind review! We're delighted to hear that you found our hotel to be a safe and friendly place to stay. It's wonderful to know that you enjoyed the cleanliness of our pool area and appreciated our staff's efforts in keeping everything welcoming. We understand that the airport area can get busy, so your advice about allowing extra time is definitely helpful for future guests.We look forward to welcoming you back on your next visit!At your Service, Alex BognotDuty Manager

Dear Valued Guest,Thank you for taking the time to share your experience! We're thrilled to hear that you found our staff hospitable and that you felt comfortable during your stay. Being located near Burgos Street, a shopping mall, and numerous restaurants does indeed make our hotel very convenient for our guests. We're glad you enjoyed the area's amenities.We hope to have the pleasure of hosting you again in the future!At your Service, Alex BognotDuty Manager

Dear Mr. Tatsunori,We appreciate your fantastic review! It brings us joy to hear that you had a great experience during your recent visit to City Garden Grand Hotel.Our team would like to take a moment to express our heartfelt gratitude for your continued patronage over the years. Your loyalty means the world to us, and we're honored to have you as our guest.We apologize for any inconvenience you experienced during your recent stay. Rest assured, we will pass on your comments to our Engineering Department as part of our ongoing commitment to improvement.Once again, we thank you for your continued patronage, and we eagerly look forward to serving you in the years to come.Best regards,Leo CastilloDuty Manager

Dear Mr. Aiden,Thank you for your review! We're thrilled to hear that you and your family enjoyed your stay with us, particularly the rooftop pool area and the beautiful view. We appreciate your feedback regarding the restaurant food. We're always looking for ways to improve, so we'd love to hear more about your experience. Could you let us know which dishes you tried and what you think could be improved? We would like to invite you to contact us at dutymanager@ citygardengrandhotel.com to further discuss this matter. Your input will help us make necessary adjustments to enhance our dining experience for future guests. We hope to welcome you back again soon!Sincerely, Alex BognotDuty Manager