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Bewertungen von Al Marwa Rayhaan by Rotana

5 out of 5
Al Marwa Rayhaan by Rotana
Abraj Al Bait Ajyad Street, King Abdul Aziz Gate, Makkah, Makkah

Bewertungen

8,0

Sehr gut

199 von insgesamt 495 Gästebewertungen haben eine Bewertung von 10 - Hervorragend" "
157 von insgesamt 495 Gästebewertungen haben eine Bewertung von 8 - Gut" "
69 von insgesamt 495 Gästebewertungen haben eine Bewertung von 6 - Okay" "
34 von insgesamt 495 Gästebewertungen haben eine Bewertung von 4 - Schlecht" "
36 von insgesamt 495 Gästebewertungen haben eine Bewertung von 2 - Ungenügend" "

8,0/10

Sauberkeit

7,8/10

Personal & Service

8,6/10

Ausstattung

7,8/10

Zustand der Unterkunft

8,4/10

Umweltfreundlichkeit

Bewertungen

10/10 – Hervorragend

Abdalaziz

Mit der Familie und kleinen Kindern gereist, Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Lohnt sich auf jeden Fall, Vielen Danke an Küchenleiter, der alles unter die Lupe kontrolliert hat, und vielen Dank an Chef Umran.
Aufenthalt von 4 Nächten im August 2023
Antwort von Hussein Alkurdi. am 20. Sept. 2023
Sehr geehrter Gast,Vielen Dank, dass Sie sich für Al Marwa Rayhaan by Rotana - Makkah als Ihr zweites Zuhause in der Heiligen Stadt Mekka entschieden haben, und wir wissen es sehr zu schätzen, dass Sie sich die Zeit genommen haben, Ihre Erfahrungen während Ihres Aufenthalts bei uns zu teilen.Es ist eine Freude zu hören, dass Sie einen komfortablen und angenehmen Aufenthalt in unserem Haus hatten, und ich werde Ihr geschätztes Feedback auf jeden Fall an alle betroffenen Abteilungen weitergeben. Nochmals vielen Dank für Ihre Schirmherrschaft und wir freuen uns, Sie bald wieder bei uns begrüßen zu dürfen.Beste grüße.Hussein Alkurdi General Manager. almarwa.rayhaan@rotana.com

8/10 – Gut

Ismail

Aufenthalt von 1 Nacht im Mai 2023
Antwort von Almarwa Rayhaan by Rotana. am 3. Juni 2023
Dear Mr. Ismail,Thank you for staying at Al Marwa Rayhaan by Rotana. We are pleased to know that you have enjoyed your stay with us, and our hotel services have met your expectations. Looking forward to welcoming you again for another memorable stay.Hussein Alkurdi.General Manager.

8/10 – Gut

Verifizierter Reisender

Gut: Sauberkeit und Komfort des Zimmers
Verbesserungswürdig: Personal & Service

8/10 – Gut

Verifizierter Reisender

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft

10/10 – Hervorragend

Samina

Aufenthalt von 4 Nächten im Mai 2024

10/10 – Hervorragend

GHULAM

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Amazing location and services. Staff at reception were fantastic and realised how tired I was and I cheekily requested a room with a view and was upgraded. The room was amazing with partial kaabah view Spacious and clean. Everything in the hotel is clearly labelled. Breakfast was international and one of the best views in Makkah. Definately worth the extra cash
Aufenthalt von 2 Nächten im Februar 2024
Antwort von Hussein Alkurdi. am 17. Mai 2024
Dear Mr.Ghulam,Thank you for staying at Al Marwa Rayhaan by Rotana and sharing your stay experience. We are pleased to know that you have enjoyed your stay with us and our hotel services have met your expectations. It is our pleasure to serve you again and again. We are looking forward to welcoming you soon for another memorable stay.Hussein Alkurdi.General Manager.

4/10 – Schlecht

Aljazi

Verbesserungswürdig: Personal & Service
Aufenthalt von 1 Nacht im Mai 2024

10/10 – Hervorragend

Jawid, Stanmore

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Close to Haram
Aufenthalt von 5 Nächten im April 2024
Antwort von Hussein Alkurdi. am 9. Mai 2024
Dear Mr. Jawid,Thank you for sharing your stay experience at Al Marwa Rayhaan by Rotana. We are pleased to know that you have enjoyed your stay with us, and our hotel services and team members have got your admiration. Looking forward to welcoming you again for another memorable stay.Hussein Alkurdi.General Manager.

10/10 – Hervorragend

atif

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Excellent
Aufenthalt von 3 Nächten im April 2024
Antwort von Hussein Alkurdi. am 5. Mai 2024
Dear Mr. Atif,Thank you for sharing your stay experience at Al Marwa Rayhaan by Rotana. We are pleased to know that you have enjoyed your stay with us. Looking forward to welcoming you again for another memorable stay.Hussein Alkurdi.General Manager.

10/10 – Hervorragend

Osama

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Friendly staff and great location
Aufenthalt von 2 Nächten im April 2024
Antwort von Hussein Alkurdi. am 5. Mai 2024
Dear Mr. Osama,Thank you for sharing your stay experience at Al Marwa Rayhaan by Rotana. We are pleased to know that you have enjoyed your stay with us, and our hotel services and team members have got your admiration. Looking forward to welcoming you again for another memorable stay.Hussein Alkurdi.General Manager.

4/10 – Schlecht

Fardad, Los Angeles

Verbesserungswürdig: Zustand der Unterkunft
Aufenthalt von 5 Nächten im April 2024

10/10 – Hervorragend

Canab

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 5 Nächten im Januar 2024

6/10 – Okay

Farhana

Mit der Familie gereist
Gut: Sauberkeit und Personal & Service
My reservation was for a partial Kaba view room . But the room I got had no Kaba view at all. I had reached out to the staff at the reception many times but they could not give me another room with the view. Very disappointing.
Aufenthalt von 4 Nächten im Februar 2024
Antwort von Hussein Alkurdi. am 8. März 2024
Dear Ms. Farhana, Thank you for sharing your stay experience at Al Marwa Rayhaan by Rotana - Makkah Hotel. Your comments are very much appreciated, please accept our apology for any inconvenience and we hope to welcome you again to serve you better.Hussein AlkurdiGeneral Manager.

10/10 – Hervorragend

Muhammad

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Amazing
Aufenthalt von 1 Nacht im März 2024
Antwort von Hussein Alkurdi. am 8. März 2024
Dear Mr. Muhammad,Thank you for staying at Al Marwa Rayhaan by Rotana and sharing your stay experience. We are pleased to know that you have enjoyed your stay with us and our hotel services have met your expectations. It is our pleasure to serve you again and again. We are looking forward to welcoming you soon for another memorable stay.Hussein Alkurdi.General Manager.

8/10 – Gut

abdurrazaq

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
The bathroom was large but the bath cubicle could be bigger.
Aufenthalt von 2 Nächten im Februar 2024
Antwort von Hussein Alkurdi. am 19. Feb. 2024
Dear Mr. Abdurrazaq,We are truly pleased to receive your kind comment, and we thank you for the time you spent evaluating your experience with us during your stay at Al Marwa Rayhaan Rotana Hotel - Makkah. We look forward to welcoming you next time.Hussein Al-Kurdi.General Director.

10/10 – Hervorragend

Talat, Westmont

Aufenthalt von 4 Nächten im Februar 2024

8/10 – Gut

Salman

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Ideally located.
Aufenthalt von 3 Nächten im Februar 2024
Antwort von Hussein Alkurdi. am 16. Feb. 2024
Dear Mr. Salman,Thank you for sharing your stay experience at Al Marwa Rayhaan by Rotana. We are pleased to know that you have enjoyed your stay with us, and our hotel services and team members have got your admiration. Looking forward to welcoming you again for another memorable stay.Hussein Alkurdi.General Manager.

2/10 – Ungenügend

ALI

Gut: Sauberkeit und Komfort des Zimmers
Verbesserungswürdig: Personal & Service
Aufenthalt von 4 Nächten im Februar 2024

8/10 – Gut

Noor

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Great Location Hotel
The hotel is located in very close proximity to the haram, and easy access to the mall. The rooms need renovation, as they are dispalying alot of wear and tear, but the beds are very comfortable. The Kabba view from our room was a highlight. The staff across the hotel were helpful, attentive and very professional. The breakfast and dinner buffets are great, and although they are not as huge as some of the other hotels around, the choice of food is spot on and delicious. The terrace dining was beautiful overlooking the haram, highly recommend :)
Aufenthalt von 3 Nächten im Januar 2024
Antwort von Hussein Alkurdi. am 6. Feb. 2024
Dear Ms. Noor,Thank you for sharing your stay experience at Al Marwa Rayhaan by Rotana. We are pleased to know that you have enjoyed your stay with us, and our hotel services and team members have got your admiration. Looking forward to welcoming you again for another memorable stay.Hussein Alkurdi.General Manager.

10/10 – Hervorragend

Muhammad

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Perfect location, great view and great service
As the title indicates, we had a great time. We came for an umrah and it was absolutely perfect for that, since it's so close to the Masjid al-Haram, also as an added bonus, you even get the audio from the Masjid al-Haram inside your room during prayer. My only "complaint" would be that the shower had a separate hot and cold dial, I've never experienced that in a 5 star hotel before, but other than that, it was all good. I'd like to especially compliment the staff on two separate occasions: 1. Our Uber driver didn't know the way and ended up taking us on a long detour, when we finally arrived, he wanted extra payment for wasting our time (which we were not keen on of course) and was so insisting that he followed us all the way to the reception and kept bugging us, but after a quick talk with the staff about how we had tried to compromise with the guy (by paying 2x the initially agreed amount (while he insisted on 6x)), they handled the guy nicely and made sure he left in an orderly manner without creating a scene. 2. Our plans changed a bit on the last day which meant that we needed more time before checkout, so I talked to the reception and unfortunately extending the room was not an option since it was already booked, but, since they were arriving a bit later, they offered to extend our checkout by 90 minutes (free of charge) and that really saved our day. So yeah, definitely would recommended and have to say the breakfast buffet was really nice too ;D.
Aufenthalt von 1 Nacht im Januar 2024
Antwort von Hussein Alkurdi. am 26. Jan. 2024
Dear Mr. Muhammad,Thank you for staying at Al Marwa Rayhaan by Rotana and sharing your stay experience. We are pleased to know that you have enjoyed your stay with us and our hotel services have met your expectations. It is our pleasure to serve you again and again. We are looking forward to welcoming you soon for another memorable stay.Hussein Alkurdi.General Manager.

10/10 – Hervorragend

Murtuza

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 4 Nächten im Januar 2024

10/10 – Hervorragend

Mohammed

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Excellent staff! The front desk and housekeeping staff are very friendly. Special thanks to Abdul Azeez from the front desk, who walked me through multiple floors to find my mom, who got lost in the elevator. While walking with me, he called the video team and staff on each floor to locate her in a 30-story building in a very short time. Another person I have to appreciate is the hospitality person, Ahmed Husain. He welcomed us with a smiling face, was very friendly, and performed housekeeping very efficiently, providing enough towels and coffee items. Before we left, he made sure we were fully satisfied with our stay and encouraged us to contact him for any additional requirements. There are many other positive experiences with the staff. I've stayed in multiple hotels in Clock Tower, and without a doubt, I can say this is the best.
Aufenthalt von 4 Nächten im Januar 2024
Antwort von Hussein Alkurdi. am 20. Jan. 2024
Dear Mr. Mohammed,Thank you for sharing your stay experience at Al Marwa Rayhaan by Rotana. We are pleased to know that you have enjoyed your stay with us, and our hotel services and team members have got your admiration. Looking forward to welcoming you again for another memorable stay.

10/10 – Hervorragend

MdMotiur

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Fantastic place
The place is literally in Masjid al haram. The staffs are very respectful and cordial, and especially very well versed in English which helps greatly in communication. Breakfast is fantastic. Clean and cozy place. Very modern and close to everything. Highly recommend!
Aufenthalt von 5 Nächten im Dezember 2023
Antwort von Hussein Alkurdi. am 23. Jan. 2024
Dear Mr. Mdmotiur,Thank you for staying and sharing your experience at Al Marwa Rayhaan by Rotana. We are pleased to know that you have enjoyed your stay with us, and our services have met your expectations. Looking forward to welcoming you again for another memorable stay.Hussein AlkurdiGeneral Manager.

10/10 – Hervorragend

Ridwaan

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 2 Nächten im Januar 2024
Antwort von Hussein Alkurdi. am 23. Jan. 2024
Dear Mr. Ridwaan,Thank you for staying at Al Marwa Rayhaan by Rotana and sharing your stay experience. We are pleased to know that you have enjoyed your stay with us . We are looking forward to welcoming you soon for another memorable stay.Hussein Alkurdi.General Manager.

10/10 – Hervorragend

RAYAN

Aufenthalt von 1 Nacht im Januar 2024
Antwort von Hussein Alkurdi. am 23. Jan. 2024
Dear Mr. Rayan,Thank you for staying at Al Marwa Rayhaan by Rotana and sharing your stay experience. We are pleased to know that you have enjoyed your stay with us . We are looking forward to welcoming you soon for another memorable stay.Hussein Alkurdi.General Manager.

10/10 – Hervorragend

Safia

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
It’s private and clean. Very convenient to reach Mataaf
Aufenthalt von 6 Nächten im Januar 2024
Antwort von Hussein Alkurdi. am 16. Jan. 2024
Dear Ms. Safia,Thank you for staying at Al Marwa Rayhaan by Rotana and sharing your stay experience. We are pleased to know that you have enjoyed your stay with us and our hotel services have met your expectations. It is our pleasure to serve you again and again. We are looking forward to welcoming you soon for another memorable stay.

8/10 – Gut

Wesam

Mit der Familie gereist
Gut: Zustand der Unterkunft
Verbesserungswürdig: Personal & Service
Aufenthalt von 2 Nächten im Januar 2024
Antwort von Hussein Alkurdi. am 15. Jan. 2024
Dear Mr. Wesam, We thank you for sharing your evaluation with us of Al Marwa Rayhaan Rotana Hotel - Makkah, as it is part of our program to develop the quality of services provided. We were pleased to know that you were satisfied with the standard of accommodation. We look forward to welcoming you again to provide the best services.Hussein Alkurdi.General Manager.

10/10 – Hervorragend

Abid

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Near to Kaaba
Aufenthalt von 1 Nacht im Januar 2024
Antwort von Hussein Alkurdi. am 15. Jan. 2024
Dear Mr. Abid, We thank you for sharing your evaluation with us of Al Marwa Rayhaan Rotana Hotel - Makkah, as it is part of our program to develop the quality of services provided. We were pleased to know that you were satisfied with the standard of accommodation. We look forward to welcoming you again to provide the best services.Hussein Alkurdi.General Manager.

10/10 – Hervorragend

S

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Memorable time in Makkah
Best stay. Wael was amazing and very helpful. Wael accommodated us as we arrived early for check in! Upgraded our room and made our stay a pleasure. Alhamdulilah Will definitely stay here again. Shukran for your service Wael!
Aufenthalt von 3 Nächten im Januar 2024
Antwort von Greetings from the Holy City of Makkah am 14. Jan. 2024
Dear valued guest,Thank you for staying at Al Marwa Rayhaan by Rotana and sharing your stay experience. We are pleased to know that you have enjoyed your stay with us, and our hotel services have met your expectations. It is our pleasure to serve you again and again. We are looking forward to welcoming you soon for another memorable stay.Best regards.Hussein Alkurdi.General Manager.

2/10 – Ungenügend

Manal

Mit dem Partner gereist
Verbesserungswürdig: Sauberkeit, Ausstattung und Zustand der Unterkunft
The property was not clean, the cleaners did their best to clean but the linenes and pillows were beyond a disaster. I had to request the room to be vaccumed when i arrived , it was very dirty and the beds did not have fresh linens . The hotel is deignated non-smoking but the odor of smokers was very apparent in the rooms. Had to change rooms twice to find a clean one and that was a disaster The ventillation is soooo bad that I had to walk out in the middle of the night a couple of times to get fresh air The overall hotel hygiene needs re-vamping as i do not recommend anuone to stay there in the state it is in now The breakfast bar had good food but the staff need to control hiw low hygiene individuals behave around the food bar …. The behaviour is disgusting!!!! Face masks and plastic gloves shiuld be worn by all patrons to limit ill behaviour and protect others ftom getting their germs The staff were cordial but that by itself does not make a good stay Do Not Book it !!!!
Antwort von Hussein Alkurdi. am 14. Jan. 2024
Dear Ms. Manal, We are truly pleased to receive your kind comment. Thank you for the time you gave us to share your experience with us during a good time at Al Marwa Rayhaan Rotana Hotel - Makkah. Your comments are very much appreciated and will be taken into consideration and we will work to correct what happened. We do not apologize for any inconvenience you experience and take the necessary measures to address it. We were pleased with your visit and we hope to welcome you again so that we can serve you and grant you good wishes.Hussein Al-Kurdi.General Director

10/10 – Hervorragend

OMAR

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Excellent location and facilities. Breakfast was excellent quality. Staff service was also excellent especially the room cleaner Sharif who was very helpful and kind throughout our stay.
Aufenthalt von 7 Nächten im Januar 2024
Antwort von Hussein Alkurdi. am 14. Jan. 2024
Dear Mr. Omar,Thank you for sharing your stay experience at Al Marwa Rayhaan by Rotana. We are pleased to know that you have enjoyed your stay with us, and our hotel services and team members have got your admiration. Looking forward to welcoming you again for another memorable stay.Hussein Alkurdi.General Manager.

2/10 – Ungenügend

Tanveer

Aufenthalt von 6 Nächten im Dezember 2023
Antwort von Hussein Alkurdi. am 15. Jan. 2024
Dear Mr. Tanveer , We thank you for sharing your evaluation with us of Al Marwa Rayhaan Rotana Hotel - Makkah, as it is part of our program to develop the quality of services provided. We were pleased to know that you were satisfied with the standard of accommodation. We look forward to welcoming you again to provide the best services.Hussein Alkurdi.General Manager.

8/10 – Gut

Md

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 3 Nächten im Januar 2024
Antwort von Hussein Alkurdi. am 15. Jan. 2024
Dear Mr. MD, We thank you for sharing your evaluation with us of Al Marwa Rayhaan Rotana Hotel - Makkah, as it is part of our program to develop the quality of services provided. We were pleased to know that you were satisfied with the standard of accommodation. We look forward to welcoming you again to provide the best services.Hussein Alkurdi.General Manager.

8/10 – Gut

riad, League City

Mit der Familie gereist
Gut: Sauberkeit, Ausstattung und Zustand der Unterkunft
Aufenthalt von 2 Nächten im Januar 2024
Antwort von Hussein Alkurdi. am 15. Jan. 2024
Dear Mr. riad, We thank you for sharing your evaluation with us of Al Marwa Rayhaan Rotana Hotel - Makkah, as it is part of our program to develop the quality of services provided. We were pleased to know that you were satisfied with the standard of accommodation. We look forward to welcoming you again to provide the best services.Hussein Alkurdi.General Manager.

8/10 – Gut

Mohammed, mississauga

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Aufenthalt von 3 Nächten im Dezember 2023
Antwort von Hussein Alkurdi. am 15. Jan. 2024
Dear Mr. Mohammed,We thank you for sharing your evaluation with us of Al Marwa Rayhaan Rotana Hotel - Makkah, as it is part of our program to develop the quality of services provided. We were pleased to know that you were satisfied with the standard of accommodation. We look forward to welcoming you again to provide the best services.Hussein Alkurdi.General Manager.

4/10 – Schlecht

Manal

Mit der Familie gereist
Verbesserungswürdig: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
The Saudi staff at the front desk are excellent and very curtious, the cleaniing staff are also very curtious but only if they know how to communicate…. There is a big language barrier and the staff seem raw at customer service … they lack proper training. The towels and specifically the linens and bed pillows were not clean even when they changed them the exchange were also not clean …. So so grose to sleep with n someonle else’s stincky sweat and ofor … uuugh Its a non smoking hotel but i could smell the stincky smoke odor while i was in my room and that irritated my lungs as I have allergies The food bar is amazing but the guests that don’t have good hygiene made it grose - licking of the fingers while serving their food , sneezing while standing at the food bar without covering or blowing their nose while getting their food —— so so grose …And the staff do not mention anything —- very bad hygiene place …. I was happy to leave !!!! And will never again book at this location
Antwort von Hussein Alkurdi. am 8. Jan. 2024
Dear Ms. Manal,Thank you for your feedback on your recent stay at Al Marwa Rayhaan by Rotana. We are delighted to hear that you had an enjoyable with our team members . We apologize for any inconvenience regarding the Serviece. Your valued feedback will share with all concerned departments. please accept our apology for any inconvenience and we hope to welcome you again to serve you better.Hussein AlkurdiGeneral Manager.

8/10 – Gut

Abid

Aufenthalt von 4 Nächten im Januar 2024
Antwort von Hussein Alkurdi. am 15. Jan. 2024
Dear Mr. Abid, We thank you for sharing your evaluation with us of Al Marwa Rayhaan Rotana Hotel - Makkah, as it is part of our program to develop the quality of services provided. We were pleased to know that you were satisfied with the standard of accommodation. We look forward to welcoming you again to provide the best services.Hussein Alkurdi.General Manager.

8/10 – Gut

mazibul

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
It was pleasant experience
Aufenthalt von 2 Nächten im Januar 2024
Antwort von Hussein Alkurdi. am 8. Jan. 2024
Dear Mr. mazibul , Many thanks for sharing this great feedback with us. We are proud to meet your expectations and looking forward to welcome you again at Al Marwa Rayhaan by Rotana - Makkah for another memorable stay. Hussein AlkurdiGeneral Manager.

10/10 – Hervorragend

NASEEM

Gut: Personal & Service und Zustand der Unterkunft
😄
Aufenthalt von 1 Nacht im Januar 2024
Antwort von Hussein Alkurdi. am 8. Jan. 2024
Dear Mr. Naseem,Thank you for staying at Al Marwa Rayhaan by Rotana and sharing your stay experience. We are pleased to know that you have enjoyed your stay with us and our hotel services have met your expectations. We are looking forward to welcoming you soon for another memorable stay.Hussein Alkurdi.General Manager.

10/10 – Hervorragend

Hakeem

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
The girl at the checkin provided excellent service with an upgrade. Mr. Asif Khan the Concierge Manager at the Hotel was very helpful during checkout and getting the Taxi I wanted.
Aufenthalt von 1 Nacht im Dezember 2023
Antwort von Hussein Alkurdi. am 8. Jan. 2024
Dear Mr. Hakeem,Thank you for sharing your stay experience at Al Marwa Rayhaan by Rotana. We are pleased to know that you have enjoyed your stay with us, and our hotel services and team members have got your admiration. Looking forward to welcoming you again for another memorable stay.Hussein Alkurdi.General Manager.

10/10 – Hervorragend

sameer

Aufenthalt von 2 Nächten im Dezember 2023
Antwort von Hussein Alkurdi. am 8. Jan. 2024
Dear Mrs. Mahrukh,Thank you for staying at Al Marwa Rayhaan by Rotana and sharing your stay experience. We are pleased to know that you have enjoyed your stay with us . We are looking forward to welcoming you soon for another memorable stay.Hussein Alkurdi.General Manager.

10/10 – Hervorragend

Safran

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Close to Haram
Great location within the mall steps to the Haram. Great food and service. Nreakfast was great. The washroom layout made it difficult to shower and use toilet with both too close to each other in both the rooms we booked. Otherwise great for families.
Aufenthalt von 8 Nächten im Dezember 2023
Antwort von Hussein Alkurdi. am 26. Dez. 2023
Dear Mr. Safran,Thank you for staying at Al Marwa Rayhaan by Rotana and sharing your stay experience. We are pleased to know that you have enjoyed your stay with us and our hotel services have met your expectations. It is our pleasure to serve you again and again. We are looking forward to welcoming you soon for another memorable stay.Hussein Alkurdi.General Manager.

10/10 – Hervorragend

Mahmoud

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 1 Nacht im Dezember 2023
Antwort von Hussein Alkurdi. am 26. Dez. 2023
Dear Mr. Mahmoud,Thank you for staying at Al Marwa Rayhaan by Rotana and sharing your stay experience. We are pleased to know that you have enjoyed your stay with us . We are looking forward to welcoming you soon for another memorable stay.Hussein Alkurdi.General Manager.

10/10 – Hervorragend

Busola

Mit der Familie gereist
Gut: Sauberkeit, Zustand der Unterkunft und Komfort des Zimmers
Nice place for family
Aufenthalt von 5 Nächten im Dezember 2023
Antwort von Hussein Alkurdi. am 26. Dez. 2023
Dear valued guest,Thank you for staying at Al Marwa Rayhaan by Rotana and sharing your stay experience. We are pleased to know that you have enjoyed your stay with us . We are looking forward to welcoming you soon for another memorable stay.Hussein Alkurdi.General Manager.

10/10 – Hervorragend

Asif

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Just perfect
Antwort von Hussein Alkurdi. am 18. Feb. 2024
Dear Mr. Asif,Thank you for staying at Al Marwa Rayhaan by Rotana and sharing your stay experience. We are pleased to know that you have enjoyed your stay with us and our hotel services have met your expectations. It is our pleasure to serve you again and again. We are looking forward to welcoming you soon for another memorable stay.Hussein Alkurdi.General Manager.

8/10 – Gut

IMED

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft

10/10 – Hervorragend

Abdisabir

Gut: Sauberkeit und Personal & Service
Antwort von Hussein Alkurdi. am 15. Jan. 2024
Dear Mr. Abdisabir ,We thank you for sharing your evaluation with us of Al Marwa Rayhaan Rotana Hotel - Makkah, as it is part of our program to develop the quality of services provided. We were pleased to know that you were satisfied with the standard of accommodation. We look forward to welcoming you again to provide the best services.Hussein Alkurdi.General Manager.

10/10 – Hervorragend

Moshin

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft

10/10 – Hervorragend

Zahirul

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Nice hotel
Aufenthalt von 3 Nächten im November 2023
Antwort von Hussein Alkurdi. am 6. Dez. 2023
Dear valued guest,Thank you for staying at Al Marwa Rayhaan by Rotana and sharing your stay experience. We are pleased to know that you have enjoyed your stay with us and our hotel services have met your expectations. It is our pleasure to serve you again and again. We are looking forward to welcoming you soon for another memorable stay.

8/10 – Gut

MD Ahasanul

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Staff and services and cleanliness was amazing.
Aufenthalt von 5 Nächten im November 2023
Antwort von Hussein Alkurdi. am 6. Dez. 2023
Dear valued guest,Thank you for staying at Al Marwa Rayhaan by Rotana and sharing your stay experience. We are pleased to know that you have enjoyed your stay with us and our hotel services have met your expectations. It is our pleasure to serve you again and again. We are looking forward to welcoming you soon for another memorable stay.