Dear Daniela, Thank you very much for you nice review!!We are very pleased that you liked the hotel and its location. The best comments are always the ones where they mention our staff, as is our biggest asset, we are really proud of them all and will congratulate them in your behalf.Looking forward to welcoming you again very soonBest regardsMaría FrancoExperience managerPetit Palace Savoy Alfonso XII

Dear Daniela, Thank you very much for you nice review!!We are very pleased that you liked the hotel and its location. The best comments are always the ones where they mention our staff, as is our biggest asset, we are really proud of them all and will congratulate them in your behalf.Looking forward to welcoming you again very soonBest regardsMaría FrancoExperience managerPetit Palace Savoy Alfonso XII

Dear Herbert Thank you for your nice review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Best regards, María Franco Experience manager Petit Palace Savoy Alfonso XII

Lieber Gast, Zunächst entschuldige ich mich für mögliche Fehler in meiner Antwort, ich spreche leider kein Deutsch und benutze einen Online-Übersetzer. Ich möchte mich bei Ihnen bedanken, dass Sie sich für uns entschieden und Ihre Erfahrungen mit anderen Nutzern geteilt haben. Es ist ein Vergnügen für das gesamte Team, zu erfahren, dass Sie Ihren Aufenthalt genossen haben und dass die Lage des Hotels sehr günstig ist, um die Stadt Madrid zu erkunden. Ich werde meinen Kollegen seine guten Worte bezüglich seiner Freundlichkeit übermitteln, da sie die beste Belohnung für seine tägliche Arbeit sind. In der Hoffnung, Sie bald wieder begrüßen zu dürfen, Mit freundlichen Grüßen, David Brañas | Experience Manager

Lieber Gast, Zunächst entschuldige ich mich für die möglichen Fehler in meiner Antwort, ich spreche leider kein Deutsch und benutze einen Online-Übersetzer. Wir möchten uns bei Ihnen dafür bedanken, dass Sie sich für uns entschieden und Ihre Erfahrungen geteilt haben. Wir bedauern den Vorfall, der mit den Blättern kommentiert, und bitten Sie, sich in ähnlichen Situationen an die Rezeption zu wenden, da wir gerne einen Zimmerwechsel vorgenommen hätten. In der Hoffnung, Ihr Vertrauen in Petit Palace zu behalten, senden wir Ihnen einen herzlichen Gruß. Mit freundlichen Grüßen, David Brañas | Experience Manager

Dear guest, thank you very much for having chosen us and for sharing your experience. We are very glad to know that you have enjoyed your stay with us due to our welcoming staff and services, specially our healthy breakfast. Your words We hope to welcome you back very soon! With the best wishes, David Brañas | Experience Manager

Lieber Gast, Vielen Dank, dass Sie sich für unser Hotel während Ihres Aufenthalts in Madrid entschieden haben. Im Petit Palace ist die Aufmerksamkeit für unsere Gäste sehr wichtig. Wir freuen uns, dass unsere Aufmerksamkeit Ihren Erwartungen entspricht. Ich merke über Tee. Ich werde bei der F & B-Abteilung nachfragen, ob dieser Artikel immer verfügbar ist. Nochmals vielen Dank für Ihre Zeit. Mit freundlichen Grüßen David Chía Experience Manager

Dear Client: Thank your very much for taking the time to share your experience with us. I am glad to read you could enjoy our location and service. It will be a pleasure to welcome you back again soon. Kind regards, María Romero (Front Desk Manager)

Estimado Ricardo: En primer lugar, darle las gracias por habernos elegido para su estancia en Madrid y por dedicar parte de su tiempo a valorar su estancia. Me alegra saber que está plenamente satisfecho con el hotel y estaremos encantados de volver a recibirle en su próxima visita a la ciudad. Un cordial saludo, María Romero (Jefa de Recepción)

Lieber Gast, Vielen Dank für die Wahl unseres Hotels für Ihren Aufenthalt in Madrid. Wir freuen uns, dass Ihnen die Aufmerksamkeit unseres Teams gefallen hat. Wir hoffen, dass Sie wieder in unserem Hotel bleiben werden. Grüße, David Chía Front Desk manager

Lieber Dr. Eschig, Vielen Dank für die Wahl unseres Hotels in Madrid. Wir freuen uns, dass Sie eine perfekte Erfahrung genossen haben und dass die Lage unseres Hotels Ihnen erlaubt, Madrid bequem zu besuchen. Es ist großartig zu lesen, dass die Aufmerksamkeit des gesamten Teams und insbesondere von Cristina Ihnen gefallen hat und zu einem besseren Aufenthalt beigetragen hat. Wir hoffen, Sie wieder in unserem Hotel zu sehen. Wir würden uns freuen, Sie wieder zu begrüßen. Grüße, David Chía Front Desk Manager

Dear mr, Thank you choosing Petit Palace Savoy Alfonso XII for your stay in our lovely Madrid! We are very happy to hear about your good experience with us, we do everything we can to meet the requirements all our guests expect from us, and we are always improving our ways! We hope to host you again! Best Regards, Laura Ortega Front Desk Manager

Dear Guest, , We thank you for your fantastic review of your recent stay with us. It´s such a pleasure to lean that our staff contributed to making your stay that little bit more special and I will be sharing your kind words with the whole team! We will continue working to can offer our guest the best service! I hope to see you very son in Petit Palace Alfonso XII! Pablo Rozas | Front Desk Manager.

Zunächst einmal vielen Dank für Ihren Kommentar und Ihre freundlichen Worte an unsere Rezeption-Abteilung, weil sie immer ihr Bestes versuchen, um Ihren Aufenthalt das beste. Wir versprechen, auf Ihren Kommentar zur Verbesserung unserer Dienstleistungen zu arbeiten. Wir hoffen, Sie wieder zu sehen, um die Verbesserungen zu zeigen, die wir machen. Herzliche Grüße. Pablo Rozas

Lieber Marina, Vielen Dank für die gute Bewertung, die Sie unserem Hotel gegeben haben. Wir freuen uns, dass Ihnen der Aufenthalt bei uns gefallen hat und hoffen, Sie bald wieder bei uns begrüßen zu dürfen! Mit freundlichen Grüßen, Pablo Rozas| Front Desk Manager

Sehr geehrter Kunde, Vielen Dank für Ihre Erfahrungen mit uns zu teilen. Wir freuen uns, dass Sie Ihren Aufenthalt bei uns so positiv, wie auch unser Frühstück Zeitplan auf Ihre Bedürfnisse ausreichend ist, wissen wir, dass unsere Gäste Wochenenden Frühstück ein wenig später. Wir hoffen, dass Sie uns besuchen, bald wieder. Gruß Leticia Gutierrez (Leiter der Rezeption)

Dear guest, many thanks for share your opinion with us. We hope that you come back very soon. Kind regards

Lieber Gast, Wir danken Ihnen für die Zeit nehmen, füllen Sie den Fragebogen auf Ihrem Aufenthalt in unserem Hotel. Wir freuen uns, zu wissen, dass wir in der Lage, um Ihren Aufenthalt angenehm und dass unsere Gastfreundschaft und Dienstleistungen erreicht Ihre Erwartungen. Wir hoffen, Sie bald wieder in Alfonso XII zu sehen! Freundliche Grüße Rebecca Evans Generaldirektor

Lieber Gast, Wir danken Ihnen für die Zeit nehmen, füllen Sie den Fragebogen auf Ihrem Aufenthalt in unserem Hotel. Wir freuen uns, zu wissen, dass wir in der Lage, um Ihren Aufenthalt angenehm und dass unsere Gastfreundschaft und Dienstleistungen erreicht Ihre Erwartungen. Wir hoffen, Sie bald wieder in Alfonso XII zu sehen! Freundliche Grüße Rebecca Evans Generaldirektor

Estimado Javier,Muchas gracias por elegirnos para su estancia en Madrid y por tomarse unos minutos en compartir su estancia con nosotros.Nos alegra enormemente saber que su experiencia estuvo a la altura de sus expectativas y disfrutó de nuestros servicios y de nuestra privilegiada ubicación.Javier, para nosotros el mayor regalo sería volver a recibirle en Petit Palace Savoy Alfonso XIIUn saludo de parte de todo el equipo.Lucía Lamas, Guest Service.

Estimada Ariadna,Muchas gracias por elegirnos para su estancia en Madrid y por tomarse unos minutos en compartir su experiencia con nosotros.Nos alegra enormemente saber que su experiencia estuvo a la altura de sus expectativas y disfrutó del hotel y los servicios que ofrecemos.Cada día trabajamos y nos esforzamos por brindar el mejor servicio posible.Ariadna, para nosotros el mayor regalo sería volver a recibirla y ofrecerle la mejor de las experiencias.Un saludo de parte de todo el equipo.Lucía Lamas, Guest Service.

Dear Edgar,Thank you very much for choosing us for your stay in Madrid and for taking a few minutes to share your experience with us.We are glad to hear that your stay lived up to your expectations and you enjoyed the hotel and the services we offer. Thank you for highlighting especially the treatment received from the staff. Our goal is to make our guests feel at home and live unique experiences.Edgar, it would be a privilege for us to welcome you back and provide you with a perfect stay again.Best regards from the entire team.Lucía Lamas, Guest Service

Dear Franklin, We hope you had a pleasant and safe return journey to your home. We would like to thank you for having chosen our hotel for your stay in Madrid and for taking the time to share your experience with us. Your comments are very important for us in order to improve our service. We regret to read, your stay with us was not as enjoyable as I would had wished because of the details you raised and I would like to apologize for the inconveniences it may caused you. Regarding our air conditioning I would like to inform you that we have a centralised system so we have to choose the mode depending on the season, we have had very low temperatures at night, and for that reason we had it in heating mode. We hope we get the opportunity to welcome you back very soon for that do not hesitate to contact me in order to provide you with a personalized service.Best regards, Carolina CerveraHost - Manager

Dear Parkson,Thank you very much for choosing us for your stay in Madrid and for taking a few minutes to share your experience with us.We are glad to hear that we lived up to your expectations and that you enjoyed the hotel and the services we offer.We would love to welcome you back.Best regards.Lucía Lamas, Guest Service.

Estimado Jaime, Muchas gracias por elegirnos para su estancia en Madrid, y por el tiempo que se ha tomado en hacernos llegar su valoración y comentarios, nos son de gran ayuda para serguir mejorando cada día. Lamento mucho no haber cumplido sus expectativas y la decepción de que no arreglasen en el momento el espejo de aumento, hablaré con el servicio técnico para ver lo que ha sucedido, ya que no es lo normal, deberiamos haberlo detectado antes de su llegada, y de no ser asi, haberlo solucionado en el momento que nos lo dijo. Lamento mucho los inconvenientes que esta situación le ha podido ocasionar. Esperamos que vuelva a alojarse de nuevo con nostros muy pronto y que disfrute de una estancia memorable.Atentamente, Carolina CerveraHost - Directora

Estimado Javier, Muchas gracias por elegirnos para su estancia en Madrid y por el tiempoq ue se ha tomado en hacernos llegar sus comentarios y su valoración. Nos alegra mucho saber que hemos cumplido sus expectativas. nuestro objetivo es hacer que nuestros huéspedes se sientan como en casa, ofreciéndoles una estancia confortable y el mejor servicio. Estamos muy felices de saber que hemos logrado nuestro objetivo. Esperamos que vuelva a alojarse de nuevo con nosotros.Atentamente, Carolina CerveraHost - Directora

Estimado Javier,Muchas gracias por elegirnos para su estancia en Madrid y por tomarse unos minutos en compartir su experiencia con nosotros.Nos alegra saber que tu estancia fue perfecta y disfrutó de la ciudad gracias a nuestra magnifica valoración.Javier, para nosotros sería un regalo volver a recibirle y brindarle una experiencia excepcional de nuevo :)Un saludo de parte de todo el equipo.Lucía Lamas, Guest Service.

Dear Eva, Thank you for the great review of our hotel and thank you for choosing us for your stay in Madrid. We are very glad that you enjoyed your trip to Madrid, our aim is to make our guests feel at home, offering them a comfortable stay and the best service. We are very happy to know that we achieved our goal. Looking forward to welcoming you again very soon.Best regards, Carolina CerveraManager / Host

Dear Juanita, Thank you very much for choosing us to stay in Madrid and sending your feedback. We are pleased to know that we meet your expectations and that you were especially satisfied with our staff. We will pass along your praise to our entire staff. We hope to welcome you back soon. We would love to see you again soon. Best regards,Carolina CerveraHost - Manager

Dear Barbara,Thank you very much for choosing us for your stay in Madrid and for taking a few minutes to share your experience with us.We are glad to know that your stay was perfect and you enjoyed our great location.Reviews like yours encourage us to keep working in the same line.We would love to welcome you back again.Best regards.Lucía Lamas, Guest Service.

Dear Fauze, Thank you for taking the time to share your feedback with us following your recent stay at our hotel. We're delighted to hear that our proximity to Parque del Retiro and the museums such as Prado, Thyssen, and Reina Sofia contributed positively to your stay. However, we're sorry to hear that you found our furniture, equipment, and amenities to be old and tired. Your feedback is invaluable to us as we continuously strive to improve our facilities and enhance the overall guest experience.Once again, thank you for choosing to stay with us. We hope to have the opportunity to welcome you back in the future and provide you with an improved experience that reflects the high standards we aim to achieve.Carolina CerveraManager / Host

Dear George,Thank you very much for choosing us for your stay in Madrid.We are glad to hear that your experience lived up to your expectations and that you enjoyed our services and our fantastic location.Our goal is to make our guests feel at home and live unique experiences.We would love to welcome you again. Best regards.

Dear Sonia, Thank you for taking the time to share your feedback on your recent stay at our hotel. We're thrilled to hear that you had such a wonderful experience and I will congratulate Lucía, Alvaro & Breakfast team in your behalf. We're delighted to hear that you plan to return to our hotel in the future. We look forward to welcoming you back and providing you with another fantastic stay.Best regards, Carolina CerveraManager / Host

Dear Michael,Thank you very much for choosing us for your stay in Madrid.We are very happy to know that your stay lived up to your expectations and that you enjoyed the hotel and the services we offer.Thank you for highlighting the treatment received from the staff. Our goal is to make our guests feel at home.Michael, we would love to welcome you again at Petit Palace Savoy Alfonso XII. Greetings from the whole team.Best regards.

Dear Shiori, Thank you for the great review of our hotel and thank you for choosing us for your stay in Madrid. We are very glad that you enjoyed your trip to Madrid, our aim is to make our guests feel at home, offering them a comfortable stay and the best service. We are very happy to know that we achieved our goal. Looking forward to welcoming you again very soon.Best regards, Carolina CerveraManager / Host

Dear Annabel, Thank you for the great review of our hotel and thank you for choosing us for your stay in Madrid. We truly appreciate your positive comments regarding our hotel and services and we are happy knowing that your experience at our property was positive.It would be a pleasure to welcome you again during your next visit to Madrid.Best regardsMaría FrancoExperience managerPetit Palace Savoy Alfonso XII

Dear Karen, Thank you for sharing the PETIT PALACE EXPERIENCE with everyone!!! It is amazing to see that our location and service helped to make your family a success.It would be a pleasure to welcome you again during your next visit to Madrid.Best regardsMaría FrancoExperience managerPetit Palace Savoy Alfonso XII

Dear Gabrielle, Thank you for the review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Best regardsMaría FrancoExperience managerPetit Palace Savoy Alfonso XII

Estimada María,Muchas gracias por su fantástica valoración y por elegirnos para su estancia en Madrid. Nos alegramos mucho de que su estancia fuera tan satisfactoria y que cumpliéramos con sus expectativas.Esperamos que vuelva a alojarse con nosotros, hasta entonces aprovechamos la ocasión para enviarle un cordial saludo de parte de todo el equipo.María FrancoExperience managerPetit Palace Savoy Alfonso XII

Dear Marc, Thank you for taking the time to leave your review. We value all positive and negative feedback from our guests. I am disappointed to read your stay was not a positive experience and I will be addressing these issues to ensure they are not repeated. We always take customer feedback with the highest priority, as they help us deliver better performances and a more targeted level of service for all our guests. I do hope we will have the chance to welcome you back to the Petit Palace Savoy Alfonso XIIand give you the experience of which I expect all our customers to have Best regardsMaría FrancoExperience managerPetit Palace Savoy Alfonos XII

Estimada María José,Muchas gracias por su fantástica valoración. Para nosotros no hay mayor recompensa que saber que disfruto de su estancia con nosotros y de la ciudad gracias a nuestra fantástica ubicación.Esperamos poder darle la bienvenida en próximas ocasiones.Un cordial saludoMaría FrancoExperience managerPetit Palace Savoy Alfonso XII

Dear Akinori,Thank you very much for choosing us for your stay in Madrid and for taking a few minutes to share your experience with us.We are glad to know that, in general, your stay was up to your expectations. Every day we work hard to make our guests feel at home.We would love to welcome you back and provide you with a perfect experience.Best regards.

Dear HenrikThank you very much for your nice review!!We are very glad that you enjoyed your trip to Madrid, our aim is to make our guests feel at home, offering them a comfortable stay, along with a hearty and healthy buffet breakfast and the best service. We are very happy to know that we achieved our goal.Looking forward to welcoming you again very soonKind regards,María FrancoExperience managerPetit Palace Savoy Alfonso XII