Dear Valued Guest,Thank you very much for the top rating, and we highly appreciate your kind comment. We are pleased to read that the service provided by our team members was a highlight of your stay. We also duly noted your opinion concerning the price for the SPA extra charge.We hope you will choose Savoy Palace as 'your home away from home' whenever your future travel plans bring you back to Madeira Island.Warmest regards from the entire Team,José António Pereira - General Manager

Sehr geehrter Herr Jörg,Vielen Dank, dass Sie uns Ihre Bewertung unseres Hotels mitgeteilt haben. Wir freuen uns sehr zu hören, dass Sie eine großartige Erfahrung gemacht haben. Wir freuen uns, dass Sie unsere erstklassige Lage nutzen und das Beste aus Ihrem Besuch machen konnten.Sollten Ihre zukünftigen Reisen Sie wieder nach Madeira führen, würden wir uns freuen, Sie wieder in unserem Hotel begrüßen zu dürfen und Ihnen einen weiteren unvergesslichen Aufenthalt zu bieten.Alles GuteGeneraldirekto

Dear Valued Guest, Warm greetings from Savoy Palace!Thank you very much for the high rating and for choosing to stay at our hotel located on the heart of Funchal city.We were glad to welcome you to the Savoy Palace Hotel and we hope to see you again in the near future.Warm regards,

Dear Valued Guest, Warm greetings from Savoy Palace!Thank you ever so much for the wonderful review and score. We are thrilled to learn you loved your overall experience. Our staff will definitely be happy to read what you wrote about the service they have provided.We are delighted to know you enjoyed your stay with us and that our services and facilities met with your expectations as a whole experience thanks to our priviledged views and SkyBar.We are also pleased to learn that our excellent food, gladly cooked by our Chefs, has given your stay an undeniable value.To concern the comment regarding storage space and the marble slabs, we thank you for bringing these issues to our attention and we have taken duly note of your opinion which is so important for our continued growth.We look forward to welcoming you again soon!Warm regards,

Dear Valued Guest, Warm greetings from Savoy Palace!Thank you very much for your positive feedback. Your opinion is highly appreciated. We look forward to welcoming you again in the near future. Warmest regards,

Dear Valued Guest, Warm Greetings from Savoy Palace Hotel!Thank you very much for sharing your rating regarding your recent stay at our property in the heart of Funchal. We look forward to your next visit with anticipation. Best regards and «Muito obrigado»!

Dear Valued Guest, Warm greetings from Savoy Palace!Thank you for taking the time to write such a nice review regarding your recent stay in our hotel.We are proud of the positive comments and kind words addressed to all our staff and facilities. It is a joy to receive such wonderful comments from our valued guests.We look forward to welcoming you again soon!Warm regards,

Dear Valued Guest, Thank you very much for rating us. We sincerely appreciate it and look forward to welcoming you again soon. Warmest regards from the Savoy Palace Team,

Dear Valued Guest, Warm greetings from Savoy Palace!Thank you very much for making the time to rate your recent stay at our hotel. We are delighted to receive your perfect rating. Warmest greetings from the entire Savoy Palace Team. Sincerely,

Herzliche Grüße von Savoy Palace Hotel,Nach unserem Telefongespräch am 8. Januar, möchten wir uns aufrichtig für die Unannehmlichkeiten während IhresAufenthalts entschuldigen.Die Ereignisse, die passiert sind, gehören nicht zu unseren Standards und es is nicht das emotionle Erlebnis, das wir unseren Gästen vermitteln möchten.Wir hoffen, Sie bald wieder im Savoy Palace begrüßen zu dürfen.Mit freundlichen Grüßen

Sehr geehrte Frau Vieira,Herzliche Grüßen vom Savoy Palace gesamten Team!Wir bedanken Ihnen im Vorhaus für die Zeit Sie genommen haben, uns Ihre Meinung zu vorstellen.Wir sind sehr erfreut über Ihre freundliche Worte bezüglich des Reinigungsstandards unserer Zimmer.Andererseits, bedauern wir sehr, für die Leistung unserer Mitarbeiter bem Service. Wir versichern Ihnen, dass dies zur Kenntnis genommen wurde und die notwendigen Maßnahmen ergriffen wurden, um unsere Service zu verbessern. Wir möchten Ihnen versichern, dass wir jeden Tag unseren bestens geben, unser Gästen hoch Standards zu bieten und wir hoffen dass Sie unserem Hotel eine weitere Chance geben, Ihnen in naher Zukunft eine bessere Erfahrung zu erleben. Bitte zögern Sie nicht, uns vor Ihrem nächsten Besuch in der Perle des Atlantiks direkt zu kontaktieren. Mit freundlichen Grüßen,

Dear Valued Guest, Warm greetings from Savoy Palace!Thank you for taking the time to write a positive review about our Palace. We value your comments and are extremely delighted to learn that our facilities, especially the Skybar and the gym, have met your requirements and expectations throughout your stay.We regret to learn that the noise from the ventilation system was an issue. We look forward to welcoming you again soon! Warmest regards from the Savoy Palace Team,

Sehr geehrter Gast, Vielen Dank für Ihr positives Feedback. Ihre Meinung wird sehr geschätzt. Wir freuen uns, Sie bald wieder begrüssen zu dürfen. Herzliche Grüsse,

Sehr geehrter Herr Gregor, Vielen Dank für Ihr positives Feedback. Ihre Meinung wird sehr geschätzt. Wir freuen uns, Sie bald wieder begrüssen zu dürfen. Herzliche Grüsse, José Pereira - General Manager

Dear Valued Guest, Thank you for the perfect rating and for making the time to rate your recent stay at the Savoy Palace. Hoping our hotel becomes your «home away from home» whenever your future travel plans bring you back to «The Pearl of the Atlantic». Sincerely, José António Pereira - General Manager

Dear Mr Jörg, Please allow us to reply in English and not in your native language. Thank you very much for your feedback and maximum score. We regret that the building works in the vicinity of the hotel has caused some noise disturbance. Your contribution is paramount to us. We look forward to welcoming you again soon. Warm greetings from the entire Savoy Palace team, José António Pereira General Manager

Dear Valued Guest, Thank you very much for making the time to review your stay with us. Kindly allow us to address to you in English. We aim to provide you with a 5-star experience on your next visit to our Palace. We rely on your constructive criticism to promote our continuous growth and improvement. Looking forward to seeing you again soon. Warmest regards, José António Pereira - General Manager

Dear Valued Guest, Thank you very much for your positive feedback. Your opinion is highly appreciated. We look forward to welcoming you again in the near future. Warmest regards, José António Pereira - General Manager

Dear Valued Guest, Thank you very much for rating us. We sincerely appreciate it and look forward to welcoming you again soon. Warmest regards from the Savoy Palace Team, Jose António Pereira General Manager

Dear Valued Guest, Thank you very much for the top rating and we highly appreciate your kind comment. We do hope you will choose the Savoy Palace as «your home away from home» whenever your future travel plans bring you back to Madeira Island. Warmest regards from the entire Team,

Dear Valued Guest,Warm greetings from Savoy Palace!Thank you very much for the high rating and for taking the time to share your feedback with us. We are delighted to know you enjoyed your stay with us and that our services and facilities met your expectations, providing you with a memorable experience. From the rooms and grounds to the restaurants and location, we are pleased that everything contributed to your satisfaction.Above all, we are thrilled to learn that the service provided by our staff was the highlight of your stay. Our team takes great pride in delivering exceptional service, and it's wonderful to hear that they contributed to making your stay amazing.We hope to have the pleasure of welcoming you back soon.Warmest regards from the Savoy Palace Team

Dear valued guest,We're delighted to hear that you enjoyed your stay at Savoy Palace and that our location provided you with easy access to explore all that Madeira has to offer.Thank you for your kind words about our guest services and cleanliness. Providing outstanding attention to these aspects is always a top priority for us, and we're thrilled to hear that you found them to be exceptional during your stay.We're glad you were able to enjoy plenty of onsite activities while still experiencing a calm and relaxing atmosphere. Maintaining a peaceful ambiance for our guests to unwind is important to us, and we're pleased to hear that we achieved this during your visit.Thank you for choosing Savoy Palace, and we hope to have the pleasure of welcoming you back for another memorable stay in the future!Warm regards,José António Pereira, General Manager

Dear valued guest,Warm greetings from Savoy Palace!Thank you for your high rating and for sharing your feedback with us. We are thrilled to learn that you found our hotel to be clean and pleasant during your recent stay.It was our pleasure to have you as our guest, and we look forward to welcoming you back to our Palace in the future. Rest assured, we will do our utmost to ensure that your next stay with us is nothing short of exceptional.Warm regards,José António Pereira, General Manager

Dear valued guest,Thank you for taking the time to share your feedback with us regarding your recent stay at Savoy Palace.We are delighted to hear that you had an excellent experience overall and that our hotel and location met your expectations. Your satisfaction is of the utmost importance to us, and we are thrilled that you enjoyed your time with us.We apologize for the inconvenience you experienced with the air conditioning in your room. However, we are glad that our staff was able to promptly address the issue for you and ensure your comfort during your stay.We strive to provide exceptional service and ensure that every aspect of your stay is nothing short of excellent. Your feedback helps us identify areas for improvement, and we appreciate your understanding and patience.Once again, thank you for choosing to stay with us. We hope to have the pleasure of welcoming you back for another enjoyable experience in the future.Warm regards,José António Pereira, General Manager

Dear valued guest,We want to express our sincere gratitude to you for choosing to celebrate your anniversary with us at Savoy Palace. It was our pleasure to have you as our guests, and we are thrilled to hear that we could play a part in making your special occasion even more memorable.We are delighted to learn that you found our hotel to be in a great location and that our staff members were friendly and welcoming throughout your stay. Providing exceptional service and creating unforgettable experiences for our guests are our top priorities, and we are thrilled to hear that we succeeded in making your anniversary celebration a bit more special.Your kind words mean the world to us, and we are grateful for the opportunity to have been a part of this special celebration. We look forward to welcoming you back for more special moments in the future.Warm regards,José António Pereira, General Manager

Dear valued guest,Warm greetings from Savoy Palace!Thank you very much for your glowing review and for choosing Savoy Palace for your stay in Madeira. We are thrilled to hear that you found our hotel to be the most beautiful in Europe and that you enjoyed its location.Your kind words about our hotel being a definite 5-star establishment mean a lot to us, as we strive to provide the highest level of luxury and service to our guests. We are delighted that you would highly recommend our amazing place to others.It was a pleasure to have you as our guest, and we hope to welcome you back for another exceptional stay in the future. If there is anything we can assist you with in the meantime, please do not hesitate to reach out.Warm regards,José António Pereira, General Manager

Dear Ms. Maria Lucilia,Thank you sincerely for taking the time to share your feedback regarding your recent stay at our property. We greatly appreciate your valuable input.We are delighted to learn that you enjoyed our breakfast offerings and that this aspect of your stay was a positive highlight for you.However, we are deeply regretful to hear about the challenges you encountered due to flight cancellations, resulting in the loss of one day of your vacation. We understand the frustration this may have caused and apologize for any inconvenience you experienced. Regarding your expectation for a room upgrade, we wish to clarify that such upgrades are subject to availability, and unfortunately, during your stay, the next room category was not available. Nevertheless, we endeavored to provide you with one of our finest rooms within the category you initially booked.Regarding the birthday celebration oversight, we would like to explain that it is our standard procedure to acknowledge and surprise our in-house guests who are celebrating their birthdays during their stay with us. Regrettably, since your birthdays were not celebrated while you were staying with us, our system did not prompt us for a birthday celebration. We apologize for any confusion caused by prior mentions of this service, and we regret any disappointment this may have caused.Please accept our sincerest apologies for any overall dissatisfaction you may have experienced during your stay. Please be assured that guest satisfaction is of paramount importance to us, and we strive to ensure that every guest feels welcomed and valued. We are genuinely sorry that we fell short of meeting this goal during your visit.We sincerely hope that this experience will not deter you from considering a return visit to our hotel in the future. Should you choose to stay with us again, we will make every effort to ensure a more enjoyable and seamless experience.Best regards from our entire team,

Dear vaued guest,Warm greetings from the Savoy Palace!We are thrilled to hear that you had an incredible stay at our hotel! Your positive feedback is truly appreciated, and we're delighted to know that your experience with us was memorable. We would love to hear more about what specific aspects of your stay stood out to you and made it so enjoyable.Thank you for choosing our hotel, and we eagerly await the opportunity to welcome you back again soon. If there are any special preferences you have for your next visit, please feel free to let us know. We are committed to ensuring that each stay with us is as wonderful as the last.Once again, thank you for your kind words, and we look forward to host you again in our palace!Best regards,José António Pereira, General Manager

Dear valued guest, We are delighted to learn of your exceptional experience at our hotel! Your glowing feedback truly means a lot to us. It's evident that every aspect of your stay met or even exceeded your expectations, which is incredibly rewarding for our team. Whether it was the impeccable service, the array of amenities, the convenient location, we're thrilled that you found our hotel to be fantastic in every regard.We eagerly anticipate the opportunity to welcome you back again soon and provide you with another outstanding stay. Should you have any special preferences for your next visit, please do not hesitate to let us know. We are here to ensure that your future stays with us are just as memorable and enjoyable as the first one.Thank you once again for choosing our hotel, and we look forward to serving you again soon.Best regards,José António Pereira, General Manager

Dear valued guest,Thank you for your glowing review of Savoy Palace! We are absolutely thrilled to hear that you experienced exceptional customer service from our team members throughout your stay. Providing top-notch service is our utmost priority, and we are delighted that our staff members exceeded your expectations.We are also pleased to learn that you found our gym well-equipped and enjoyed the comfortable temperature of the pool. Your satisfaction with our facilities is truly gratifying to hear.It brings us great joy to hear that you would recommend our Japanese and Portuguese restaurants, and we are delighted that you are already planning your next trip with us. We eagerly anticipate the opportunity to welcome you back for another wonderful stay, and we assure you that we will do everything possible to make your future visit just as memorable as the last.If you require any assistance with your future booking or have any special requests, please do not hesitate to reach out to us. We are here to ensure that your next stay with us is nothing short of exceptional.Warm regards,José António Pereira, General Manager

Dear valued guest, Warm greetings from Savoy Palace!Thank you for your recent stay and for taking the time to share your feedback with us.We are delighted to hear that you had an excellent experience and that our team provided you with exceptional service throughout your stay. Ensuring our guests' satisfaction is our top priority, and we are thrilled that we were able to meet your expectations.If there's anything else we can assist you with, please don't hesitate to let us know. We value your feedback and are always here to help make your future stays even more enjoyable.We look forward to welcoming you in the future!Warm regards,José António Pereira, General Manager

Dear valued guest,Thank you very much for your kind words! We are delighted to hear that you had an amazing experience at our hotel and that our staff exceeded your expectations. It's fantastic to know that you enjoyed the facilities and found our location convenient, with easy access to both the old town and the lido.Your loyalty and recommendation mean a great deal to us, and we are truly grateful for your continued support. We are thrilled to hear that you wouldn't stay anywhere else, and we look forward to welcoming you back for another fantastic stay in the future.If there is anything more we can do to make your next visit even better, please do not hesitate to let us know. Your satisfaction is our top priority, and we are committed to ensuring that you have a memorable experience with us.Once again, thank you for choosing our hotel. We can't wait to have the pleasure of hosting you again soon!Warm regards,José António Pereira, General Manager

Dear valued guest,Warm greetings from the Savoy Palace!Thank you for sharing your feedback with us. We're delighted to hear that you found the room itself to be excellent and that you were impressed with our hotel's public areas and guest facilities. We apologize for any inconvenience caused by the delay in the room maid service. Please rest assured that we take your feedback seriously, and we will address this issue with our housekeeping team to ensure improvements in the future. Your satisfaction is our top priority, and we are pleased that we could contribute to a positive experience during your stay.While we regret that the Pau de Lume restaurant did not meet your expectations, we're glad to hear that you enjoyed the other dining options available at our hotel. Your feedback is invaluable to us as it helps us identify areas for improvement and ensures that we continue to provide the best possible experience for our guests.We appreciate your kind words about our hotel's convenience and spectacular features. If there's anything else we can do to make your next stay even more enjoyable, please do not hesitate to let us know. We look forward to the opportunity to welcome you back for another pleasant stay. Thank you for choosing our hotel!Warm regards,José António Pereira, General Manager

Dear Valued Guest,Thank you for your high rating! It was a pleasure to welcome you to our palace, and we are delighted to hear that you had an overall great experience during your stay with us.We sincerely hope to have the pleasure of welcoming you again in the future. Should you decide to return, please do not hesitate to reach out to us directly, as we would be honored to assist in making your next stay just as enjoyable as the last.Thank you once again for choosing our palace for your accommodation needs.Warm regards,José António Pereira, General Manager

Dear valued guest,Warm greetings from the Savoy Palace!Thank you for the high rating and your kind words! We're delighted to hear that you had a wonderful experience during your stay at our hotel. Providing a quiet and clean environment, along with excellent breakfast options and fine service, are top priorities for us.We're thrilled that you enjoyed your time with us and that you plan to return in the future. Your satisfaction is our ultimate goal, and we look forward to welcoming you back for another fantastic stay. Thank you for choosing our hotel, and we can't wait to host you again soon!Warm regards,José António Pereira, General Manager

Dear valued guest,Warm greetings from the Savoy Palace!Thank you for your feedback! We're delighted to hear that you enjoyed your stay at our beautiful hotel and that you found our pool area and dining options to your liking.Creating inviting spaces for relaxation and dining is important to us, and we're glad that you had a positive experience in these areas.We hope to welcome you back to our hotel again soon for another enjoyable stay. Thank you for choosing us!Best reagrds,José António Pereira, General Manager

Dear valued guest,We're thrilled to hear that you had such a delightful experience during your recent stay with us! Providing exceptional service, cleanliness, and delicious breakfast options are all top priorities for us, and we're glad to hear that we hit the mark.It's wonderful to know that our staff made you feel welcome and appreciated, and we're pleased that you felt like royalty during your time with us. Our team takes great pride in creating memorable experiences for our guests, and it's rewarding to hear that their efforts were noticed and appreciated.Thank you for choosing to stay at our hotel and for sharing your positive experience. Your feedback is invaluable to us as we strive to continuously improve and exceed the expectations of our guests.We look forward to welcoming you back for another memorable experience soon!Best regards,José António Pereira, General Manager

Dear Valued guest,Warm greetings from the Savoy Palace!It's wonderful to hear that you experienced pure relaxation and luxury during your stay! Providing our guests with a serene and indulgent experience is what we strive for, and we're thrilled that we were able to deliver that for you.Thank you for choosing us for your getaway and for sharing your experience. Besr regards,José António Pereira, General Manager

Dear Valued Guest,Warm greetings from the Savoy Palace!We're thrilled to hear that you had an excellent experience overall! Your satisfaction is our top priority, and we're delighted that we were able to meet your expectations during your stay.Thank you for choosing us and for taking the time to share your positive feedback. If there's anything more we can do to make your future stays even better, please don't hesitate to let us know.We look forward to welcoming you back for another excellent experience in the future!Best regards,José António Pereira, General Manager

Dear valued guest,Warm greetings from the Savoy Palace!Thank you for your kind words! We're thrilled to hear that you had an exceptional experience with our staff during your stay. Providing friendly and helpful service is our top priority, and we're delighted that our team exceeded your expectations.Your feedback means the world to us, and we appreciate you taking the time to share your positive experience. If there's anything else we can do to make your next visit even more enjoyable, please don't hesitate to let us know. We look forward to welcoming you back for another fantastic stay in the future!Best regards,José António Pereira, General Manager

Dear Valued Guest,Warm greetings from Savoy Palace! Thank you immensely for your high rating and for taking the time to share your feedback with us. We are absolutely thrilled to learn that your recent stay with us was nothing short of perfect.Regarding your mention of the bathrobe, we extend our sincerest apologies for any inconvenience caused by its size. Your feedback is invaluable to us, and we are committed to ensuring that all of our guests feel comfortable and well-catered to during their stay. Should you require any further assistance or have additional requests during your next visit, please do not hesitate to let us know. We are here to ensure that every aspect of your stay exceeds your expectations.Once again, we extend our heartfelt gratitude for your kind words and for choosing Savoy Palace for your accommodations. We are eagerly looking forward to the opportunity to welcome you back for another exceptional stay in the near future. Warmest regards,José António Pereira, General Manager