Dear Mr Schekeb, Thank you for choosing Grand Hotel Lviv Casino & Spa and for your kind comments. We are looking forward to greet you once again in Lviv. Best regards,

Sehr geehrter Marcel, einen herzlichen Dank für die Rückmeldung zu Ihrem letzten Aufenthalt bei uns. Unser gesamtes Team ist Ihnen sehr dankbar für die teilweise positive Bewertung. Dabei sind wir leider über Ihren Kommentar zu unserem Reinigungsservice sehr enttäuscht. Wir möchten Sie versichern, dass das Housekeeping Service vom Grand Hotel Lviv Luxury & Spa den höchsten ethischen Standards und Fairness entspricht. Das Hotel verfügt über ein modernes mehrstufiges Sicherheitssystem mit den integrierten Lösungen für den Brandschutz. Das Videoüberwachungssystem ist zu 100% flächendeckend und die über mehr als 100 Videokameras verfolgen in Echtzeit Ereignisse überall im Hotel und in der Umgebung. Wir versichern Ihnen, dass eine vollständige und gründliche Untersuchung nach Ihrer mutmaßlichen Diebstahlsmeldung eingeleitet wurde. Die Sicherheit unserer Gäste und ihrer Wertsachen ist unsere höchste Priorität. Wir empfehlen allen unseren Gästen, die in den Zimmern bereitgestellten Safes zu benutzen, um Probleme und Missverständnisse zu vermeiden. Da Sie unsere Kollegen an der Rezeption weder während Ihres Aufenthalts noch bei der Abreise informiert haben, sind unsere internen Ermittlungen komplizierter geworden. Ich würde gerne mit Ihnen dieses Thema persönlich beschpechen. Ich wäre Ihnen für einen geeigneten Treffen oder Anruftermin sehr dankbar. Mit freundlichen Grüßen Raisa Landar General Managerin Шановний Марсель, Дякуємо за Ваш відгук щодо Вашого недавнього перебування з нами. Уся наша команда дуже вдячна за частково і позитивні коментарі. Але на жаль ми дуже розчаровані прочитавши Ваш коментар про нашу службу housekeeping, оскільки ми дуже пишаємось тим, що Grand Hotel Lviv Luxury & Spa відповідає найвищому рівню етичних стандартів та чесності. Система безпеки в готелі багаторівнева і охоплює практично всі аспекти, для цього використовується сучасне обладнання і інтегровані рішення в пожежну безпеку; система відеоспостереження покриває 100% площі і налічує понад 100 відеокамер, що дозволяє в реальному часі відстежувати події в будь-якій точці готелю і навколо неї. Будьте впевнені, що ми ініціювали повне і ретельне розслідування Вашого повідомлення про нібито крадіжку, оскільки ми вважаємо безпеку наших гостей та їх цінностей своїм найвищим пріоритетом. Ми закликаємо всіх наших гостей користуватися наданими в номерах сейфами, щоб уникнути будь-яких ускладнень. Також наше внутрішнє розслідування стало більш складним, оскільки Ви не повідомили наших колег на рецепції ні під час проживання, та також під час виїзду. Я вітала би можливість обговорити це питання з Вами особисто, буду Вам дуже вдячна, якщо ми змогли би домовитись про відповідний час для зустрічі або телефонного дзвінка. З повагою, Raisa Landar Генеральний Менеджер

Sehr geehrter Gast, haben Sie vielen Dank für Ihren Aufenthalt im Grand Hotel Lviv Luxury&Spa! Es tut mir sehr leid, dass es nicht rundum perfekt war. Wir kümmern uns immer gut um unsere Gäste und möchten natürlich, dass Sie sich jederzeit wohlfühlen. Wir freuen uns auf Ihren nächsten Besuch und werden versuchen diesen zu Perfektionieren. Herzliche Grüße, Anastasiya, front office manager

Dear Walter, thank you for taking the time to leave a review.We appreciate the high evaluation of our service and looking forward to welcome you back to our hotel in the nearest future.Best regards,Grand Hotel Lviv Casino & Spa Team

Dear Kaya, Thank you for your rating and feedback for our Grand Hotel Lviv Luxury & Spa and for choosing our Hotel. Our goal is 100% Guest satisfaction . we will be waiting for you in the near future for the 3rd time :) Thanks and best regards, Mohamed Rashed Front office Manager

Dear Guest, Thank you so much !!! Looking forward to seeing you in near future !!! Thanks and best reagrsd, Mohamed Rashed Front Office Manager

Dear Guest, Thank you for feedback. we are sincerely concerned and apologise that we fell short on your expectations in some points.Your helpful comments are much appreciated,and will help us to continually improve the standard of facilities and services offered to all our guests. Thanks and best regards, Mohamed Rashed Front Office Manager

Dear Guest, Thank you for your feedback.Your comment is much appreciated !!! and Thank you for bringing this issue to our attention. looking forward to see you in the near future. Thanks and best regards, Mohamed Rashed Front Office Manager

Dear Guest, We are very glad to receive such positive rating. looking to seeing you at Grand Hotel Lviv Luxury & Spa. Thanks and best Regards, Mohamed Rashed Front Office Manager

Dear Guest, Thanks for your excellent rating,we do appreciate !!! looking forward to seeing you at Grand Hotel Lviv luxury & Spa. Thanks and best regards, Mohamed Rashed Front Office Manager

Dear Guest, Thank you for Excellent rating, we do appreciate and wish to see you in near future at Grand Hotel Lviv Luxury & Spa Thanks and best regards, Mohamed Rashed Front Office Manager

Dear Guest, Thank you for feedback .we are sincerely concerned and apologise that we fell short on your expectations in some points.Your helpful comments are much appreciated,and will help us to continually improve the standard of facilities and services offered to all our guests. Looking forward to see you again in the near future. Thanks and best regards, Mohamed Rashed Front Office Manager

Good day, dear Guest Thank you for your feedback, we do our best to improve and provide best service and conditions of accommodation. Thank you for choosing Grand Hotel Best regards,

Good day, dear Guest Thank you for your feedback, which you left about the Grand Hotel Lviv Luxury & SPA. The opinion of our Guests are very important for our team. We are very grateful and satisfied that our hotel has provided you with a decent level of rest. We hope to see You soon in Grand Hotel Lviv Luxury & Spa. Best regards

Good day, dear Guest Thank you for your excellent rating and feedback for our hotel. We are very glad to receive such positive ratings and makes us proud to know we have made your stay a memorable one. We hope to welcome you back in the near future. Best regards. Thank you for your feedback, we do our best to improve and provide best service and conditions of accommodation. Thank you for choosing Grand Hotel Best regards

Good day , dear Guest Thank you for your feedback, which you left about the Grand Hotel Lviv Luxury & SPA. The opinion of our Guests are very important for our team. We will do our best to provide You with a decedent level of comfortabless Your next visit. We have already changed our breakfast and provide a free fresh juice for our Guests. Best regrads.

Dear Guest. Thank you for your stay in Grand Hotel and your review. We are looking forward to see you again in our hotel.

Dear guest. Thank you for your stay in Grand Hotel and your review. We are looking forward to see you again in our hotel.

Dear Mr. Jurgen. Thank you for your stay in Grand Hotel and your review. We are looking forward to see you again.

Dear Mr. Helmut. Thank you for your review and Grand hotel choice. We are a new hotel and our team work hard to provide best service and conditions of stay. We are looking forward to see you again.

Dear David, many thanks for taking the time to share impressions on your recent stay at Grand Hotel Lviv Casino & Spa.We are extremely glad to read your kind comments and see the high evaluation of our team's work.In addition, we are pleased that you have particularly enjoyed the SPA services, food, and the overall charm and modernity of the hotel.Looking forward to welcome you at our hotel again soon and will put all the effort to exceed your expectations during next visit.

Dear Menashe, thank you for taking the time to leave us such a wonderful review.It will be a great pleasure to have you as our guest again and we will make every effort to exceed your expectations during next visit.Best regards,Grand Hotel Lviv Casino & Spa Team

Dear Aegis, many thanks for taking the time to leave a review.We thank you for the rating you have shared and hope that next time we will deserve the highest possible evaluation and will do our best to achieve it and make your stay just perfect.

Dear Aegis, thank you very much for taking the time to leave a review.We are extremely grateful and trulu appreciate such a high evaluation of our hotel.Looking forward to welcome you back soon!

Dear Carl, thank you for taking the time and leaving us such a valuable feedback.We appreciate all the kind words regarding the location of our hotel, breakfast and and comfort in the rooms.We will be delighted to have you as our guest again and will put all the effort to exceed your expectations during next visit!

Dear Oleksandra, thank you for taking the time to share impressions regards your recent stay.We appreciate all the feedback you left and we sincerely regret that you couldn't have the best experience in our hotel. We always take into account all the comments left, as we work hard every day to ensure a comfortable stay for all our guests and strive to improve our service. We will be delighted to welcome you back again and we will put all the effort to make sure that your next visit passes lovely.Kind regards,Grand Hotel Lviv Casino & Spa Team

Dear Brian, we appreciate the high evaluation of the service provided at our hotel and all your kind comments regards your recent stay. It will be a great pleasure to have you as our guest again!Best regards,Grand Hotel Lviv Casino & Spa Team

Dear Rafal, we appreciate you taking the time to leave a review. We are extremely pleased to know you enjoyed your stay! We will be delighted to welcome you in our hotel again and will put all the effort to meet your expectations during your next visit!

Dear Patrick, thank you for taking the time to leave the review and all the comments. We are grateful for staying loyal to our hotel and always choosing us while in Lviv. We sincerely apologize about the mistake in the descprition on the website and we alredy fixed it as our junior suites have the view of quite and cozy backyard. Also, we are so sorry that we were not able to change your room due to the full booking of needed category of the rooms. We regret that you couldn't have the best experience in our hotel this time and we will do our best to make sure that your following stay passes lovely. Kind regards,Grand Hotel Lviv Casino & Spa Team

Patrick, we're grateful for such a warm words about our hotel! It is extremely important for us to make sure every guest is feeling comfortable and welcomed in our hotel. Thank you for choosing us, looking forward to see you soon!Best regards,Grand Hotel Lviv Casino & Spa Team

Mr. Igor! We are extremely sorry that this happened! Thank you for noting this nuance, our technical service was notified and corrected this deficiency! You help us become better! Thank you very much for this! Best regards,

Good evening. Thank you foe choosing Grand Hotel and thank you for taking the time to tell us about your experience at Grand Hotel Lviv Casino & Spa. We appreciate your feedback since it helps us improve our service and your stay experience.

Dear Fred, Thank you for staying with us and for your feedback regarding this stay. Our team will do its best to make your stay better. We are welcoming you to visit our hotel again. Best regards, Guest Relation team

Dear Oleksandr, We would like to thank you for choosing Grand Hotel Lviv Casino & Spa. We are happy to hear that you are pleased with your stay in our hotel. Thank you for taking the time to leave your positive feedback. We look forward to welcoming you next time to Grand Hotel Lviv Casino & Spa. Best regards, Guest Relation Team

Dear Anna, Greetings from Grand Hotel Lviv Casino & Spa! Thank you for staying with us and for the high point for our hotel. We are waiting for you to come back to Lviv and visit us again. Best regards, Guest Relation Team

Dear Marina, Thank you for choosing Grand Hotel Casino&Spa.We appreciate your positive feedback about our hotel. Hope to see you again in our hotel.

Thank you very much for taking the time to share your review. We were absolutely delighted to have been able to be part of your holiday and thank you for having selected us.

Dear Mr Sean, I am very glad to hear that you had a good experience in our hotel. We take great pride in our service and will always go above and beyond to make all of our guests as happy as you. We are looking forward to welcoming you back in the near future. Best wishes,

Thank you very much for taking the time to share your review. We were absolutely delighted to have been able to be part of your holiday and thank you for having selected us. We are proud to know that our team has met your expectations and we can certainly see from your feedback how much you have enjoyed the comfort of your room and our heart-felt service. Thank you again for sharing your review and for having given us the pleasure to be part of your holidays. The team and I all sincerely hope that we will have the pleasure of welcoming you all back to Grand hotel Lviv Casino & Spa in the not too distant future.

Dear Mr David, We appreciate your feedback since it helps us improve our service and your stay experience. We're so happy you enjoyed your stay with us, and that you loved our unique service. Your comments will be shared with our team, so that we can focus on those areas in need of improvement.

Dear Mr Baris, We're so happy you enjoyed your stay with us, and that you loved our unique service. We are looking forward to greet you once again in Lviv. Best wishes,

Dear Mr Zbigniew, Thank you for your review after your recent stay with us at Grand Hotel Lviv Casino & Spa ! We look forward to welcoming you back to our hotel on your next holiday here in Lviv. Best regards, Guest Relation Team