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Bewertungen von Sofitel Winter Palace Luxor

5 out of 5
Sofitel Winter Palace Luxor
Cornish El Nile St, Luxor

Bewertungen

9,2

Wunderbar

249 von insgesamt 350 Gästebewertungen haben eine Bewertung von 10 - Hervorragend" "
64 von insgesamt 350 Gästebewertungen haben eine Bewertung von 8 - Gut" "
25 von insgesamt 350 Gästebewertungen haben eine Bewertung von 6 - Okay" "
7 von insgesamt 350 Gästebewertungen haben eine Bewertung von 4 - Schlecht" "
5 von insgesamt 350 Gästebewertungen haben eine Bewertung von 2 - Ungenügend" "

9,2/10

Sauberkeit

9,4/10

Personal & Service

8,8/10

Ausstattung

8,8/10

Zustand der Unterkunft

8,8/10

Umweltfreundlichkeit

Bewertungen

6/10 – Okay

Mustafa

Gut: Sauberkeit
Aufenthalt von 2 Nächten im August 2023
Antwort von Wessam am 27. Sept. 2023
Dear Valued Guest,Thank you very much for your feedback, and we look forward to welcoming you back in not so distant future. Warmest regards,Wessam Farah Guest Experience Manager

6/10 – Okay

Jörg

Verbesserungswürdig: Personal & Service
Beim Frühstück sehr schlechter Service, sonst o k
Aufenthalt von 1 Nacht im Januar 2023
Antwort von Wessam am 3. Feb. 2023
Dear Valued Guest,Thank you for your insights following your recent visit. We always look for ways to improve and your comments are crucial to our future success. We took good note of your remarks on the service you experienced at breakfast, mostly because your comments do not reflect the usual standard of service we strive to ensure for our guests, nevertheless please rest assured that your review will be shared with our head of departments for information and further revision. Thank you once again for making us your choice hotel and for your constructive critics, we certainly look forward to serving you again and to have the opportunity to exceed your expectations in a not too distant future. Best regards, Wessam Farah Guest Experience Manager

10/10 – Hervorragend

Dirk

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Top Lokation in LUXOR; das Hotel ist ein Museum, der Innenhof/Garten eine Oase. Eine Empfehlung für Gäste der alten Schule..
Aufenthalt von 4 Nächten im Oktober 2022
Antwort von Wessam am 2. Nov. 2022
Dear Valued Guest, We very much appreciate your comments regarding your recent stay at the Sofitel Winter Palace Luxor. We surely appreciated that you took a few moments to leave us an excellent feedback about your stay, we are delighted to know that our colleagues succeeded to come up to your expectations and we hope your next visit will be as pleasant as previous one. With best regards, Wessam FARAH Guest Experience Manager

10/10 – Hervorragend

Verifizierter Reisender

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Lovely hotel, amazing location, wonderful garden, probably the best hotel in Luxor. Highly recommended !
Aufenthalt von 2 Nächten im Februar 2022
Antwort von Wessam am 26. Feb. 2022
Dear Valued Guest, Thank you for your interest in Sofitel Winter Palace Luxor, we are delighted hosting you with us. We are indeed very pleased on the way you describe your luxury experience at the Hotel and such commendable remarks makes us extremely proud of the kind of service we cater to our discerning Guests. Thank you so much for your valuable recommendation and we hope your next visit will be as pleasant as the previous one. Best regards, Wessam Farah Guest Experience Manager

10/10 – Hervorragend

Urs

Gut: Sauberkeit, Personal & Service und Komfort des Zimmers
Wie in einem anderen Jahrhundert
Was für ein wunderbarer Aufenthalt. Begonnen hat es mit dem perfekten Check-in, hilfsbereiten und äusserst freundlichen Mitarbeitern. Das Zimmer mit Gartensicht in der dritten Etage war sehr geräumig und verströmte den Charme längst vergangener Zeiten, jedoch mit einer leistungsstarken Klimaanlage aus heutiger Zeit. Das Frühstück war sehr einladend und mit einer grossen Auswahl. Wir kommen auf jeden Fall wieder.
Aufenthalt von 3 Nächten im Oktober 2021
Antwort von Wessam am 5. Nov. 2021
Dear Valued Guest, Thank you for choosing Sofitel Winter Palace Luxor for your recent visit to Luxor. I would like to sincerely thank you for sharing with us your feedback and letting us know about your recent visit. To receive such praise from our guest is very gratifying and knowing that you enjoyed so much the facilities and services is a reward in itself. Your positive feedback has been shared with the team, which will encourage them to continue their efforts in this direction. I do hope that we will have the opportunity once again to serve you in the very near future. Best regards, Wessam Farah Guest Experience Manager

10/10 – Hervorragend

Werner

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Perfekt erhaltenes Grand Hotel
Wir haben den Aufenthalt sehr genossen. Service, Zimmer und Essen perfekt
Aufenthalt von 2 Nächten im August 2021
Antwort von Wessam am 15. Sept. 2021
Dear Valued Guest , Thank you very much for your feedback , and we look forward to welcoming you back in not so distant future. Warmest regards, Wessam Farah Guest Experience Manager

10/10 – Hervorragend

Gabriela

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service und Komfort des Zimmers
Still beautiful und with the aura of an era gone
Ich kenne das Winter Palace seit meiner Jugend und es bleibt neben dem Old Cataract in Oberägypten DAS Hotel schlechthin. Es ist natürlich in die Jahre gekommen, was man sieht, wenn man hinter die "Kulissen" - wie z.B. die den Gästen weniger zugänglichen Bereiche - schaut. Aber nie vergessen man ist in Ägypten und die Standards sind etwas anders wir bei uns. Darüber hinaus hat die Grande Dame all ihren Charme behalten und bleibt faszinierend.
Aufenthalt von 1 Nacht im Februar 2020
Antwort von Wessam am 25. Feb. 2020
Dear valued Guest, Thank you for choosing Sofitel Winter Palace Luxor for your recent visit to Luxor. I would like to sincerely thank you for sharing with us your feedback and letting us know about your recent visit. To receive such praise from our guest is very gratifying and knowing that you enjoyed so much the facilities and services is a reward in itself. Your positive feedback has been shared with the team, which will encourage them to continue their efforts in this direction. I do hope that we will have the opportunity once again to serve you in the very near future. Best regards, Wessam Farah Guest Experience Manager

10/10 – Hervorragend

Verifizierter Reisender

Gut: Sauberkeit
Sehr schönes Ambiente, sehr freundlich und hilfsbereit
Aufenthalt von 3 Nächten im April 2019
Antwort von Wessam am 13. Apr. 2019
Dear valued Guest, It was our pleasure having the chance to host you with us at the Sofitel Luxor Winter Palace. Let me seize this opportunity to thank you for taking the time to share with us your thoughts of your last visit. We are delighted to read that you had a unique Luxury experience and that our colleagues succeeded to come up to your expectations , Thank you again for sharing your Luxury experience, and we hope your next visit will be as pleasant as previous one. Warm Regards, Wessam FARAH Guest Experience

10/10 – Hervorragend

Gerd Franz

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Märchen
Es ist Luxor pur !!
Aufenthalt von 1 Nacht im April 2019
Antwort von Wessam am 12. Apr. 2019
Dear valued Guest, Thank you for your interest in Sofitel Winter Palace Luxor and we are delighted hosting you with us. We are indeed very pleased on the way you describe your experience at the Hotel and such commendable remarks makes us extremely proud of the kind of service we cater to our discerning Guests we hope your next visit will be as pleasant as previous one. With best regards, Wessam FARAH Guest Experience

10/10 – Hervorragend

Reto

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Historisches Hotel mit Patina
Wunderbares Hotel aus einer vergangenen Zeit. Gute Lage, wunderschöne Atmosphäre, sehr zuvorkommender Service
Aufenthalt von 3 Nächten im Dezember 2018
Antwort von Wessam am 1. Jan. 2019
Dear Valued Guest , Thank you very much for your feedback , and we look forward to welcoming you back in not so distant future. Best regards, Wessam Farah Guest Experience

6/10 – Okay

Caroline, Monaco

Gut: Personal & Service
Verbesserungswürdig: Komfort des Zimmers
HISTORISCHES HOTEL MIT RENOVIERUNGSBEDARF
Vieles wurde bereits gesagt und stimmt auch. Hier noch ein paar Anmerkungen. Wir hatten ein Zimmer mit Nilblick gebucht und auch eines im Erdgeschoss Nilseite bekommen. Problem ist nur im Erdgeschoss Nilseite sieht man den Fluss nicht , man hat nur den Autolärm von der Uferpromenade. Ich empfehle im Winter die Gartenseite zu wählen,denn dort scheint die Sonne morgens ins Zimmer,die Zimmertemperatur wird dadurch angenehm und es ist ruhiger. Klimaanlage ist vorhanden , deren Auswirkungen auf das Raumklima ließen sich für uns nicht erkennen. Essen in den 2 geöffneten Restaurants ist empfehlenswert - ärgerlich war nur, dass an einem Abend ein Restaurant ohne Vorinformation für eine Reisegruppe reserviert war und das 1886 viel zu klein für die verbliebenen Hotelgäste war. Aber so ist Ägypten : Inschallah
Aufenthalt von 5 Nächten im Dezember 2017
Antwort von Wessam am 23. Jan. 2018
Dear Valued Guest, It was our pleasure having the chance to host you with us at the Sofitel Luxor Winter Place. Let me seize this opportunity to thank you for taking the time to share with us your thoughts of your last visit. please note that a face lifting plan will take place soon to be in line with our Guests expectations .the kind words are passed over to the team, and we look forward to welcoming you back in the close future. Best regards, Wessam Farah . Guest Experience

10/10 – Hervorragend

Annette, Königs Wusterhausen bei Berlin

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Mit Betreten des Hotels wird man 100 Jahre zurück versetzt. Das ganze Hotel atmet Geschichte, es stimmt jedes Detail. Es macht einfach nur Spaß, durch die weiten Flure zu schlendern, den wunderbaren Garten zu durch streifen oder abends in der im Kolonialstil gehaltenen Bar einen Drink zu nehmen. Überall freundliches und zuvorkommendes Hotelpersonal. Wunderbar das französisch angehauchte Frühstück. Wenn man in Luxor übernachten will, dann im Winterpalace!!
Aufenthalt von 1 Nacht im Oktober 2017
Antwort von Wessam am 23. Nov. 2017
Dear Valued Guest, It was our pleasure having the chance to host you with us. I would like to thank you most sincerely for sharing your thoughts regarding your recent stay with others guests’ on Expedia. We are glad to know you fully enjoyed the historical charm of the great Old palace where lots of the presidents and celebrities have stayed in which was built in 1886. It is always a great pleasure to receive such compliments, as it truly serves as a motivational factor in striving to achieve excellence Thank you again for sharing your luxury experience, and we hope your next visit will be as pleasant as the previous one. Best regards, Wessam FARAH .Guest Experience

10/10 – Hervorragend

Verifizierter Reisender

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
mein ewiges hotel in luxor
mein hotel seit 25 jahren somit hat ein anderes hier keine chance. kenne die anderen dieser klasse alle und komm immerwieder gern zurück ( dieses welcome home )
Antwort von Rafic KHAIRALLAH am 5. Mai 2015
Dear Valued guest, Thank you for your wonderful feedback. It is our aim, that all our guests at this wonderful hotel feel truly at home. We hope to welcome you back soon. Thank you again for your nice words. Kind regards, Rafic KHAIRALLAH General Manager - Upper Egypt

10/10 – Hervorragend

Ancil

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Love the grandeur of the building
Aufenthalt von 1 Nacht im Mai 2024
Antwort von wessam am 23. Mai 2024
Dear Valued Guest, Thank you very much for your feedback, and we look forward to welcoming you back shortly. Warmest regards, Wessam Farah Guest Experience Manager

10/10 – Hervorragend

Carlos

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Immaculate service by the staff. The hotel itself is great but the crew are what make it unforgetable. All the employees we met were friendly and went out of their way to make sure we had a great stay.
Aufenthalt von 2 Nächten im April 2024
Antwort von wessam am 13. Mai 2024
Dear Valued Guest, Thank you for choosing Sofitel Winter Palace Luxor for your recent visit to Luxor. I would like to sincerely thank you for sharing with us your feedback and letting us know about your recent visit. To receive such praise from our guest is very gratifying and knowing that you enjoyed so much the facilities and services is a reward in itself. Your positive feedback has been shared with the team, which will encourage them to continue their efforts in this direction. I do hope that we will have the opportunity once again to serve you in the very near future. Best regards, Wessam Farah Guest Experience Manager

6/10 – Okay

Kanae

Gut: Personal & Service
リバービューのお部屋はナイル川の美しい景色を満喫出来、ルクソール神殿にも近く、その周辺には飲食店もあり、立地は素晴らしいです。 チェックアウトが朝早かったのでブレックファーストボックスをお願いしたら快く用意してくださいました。 お庭やプールも綺麗で館内のインテリアも素敵です。 バスルームだけシャワーを使用すると洗面やトイレ部分の床がビチャビチャになります。2泊して2回目は工夫してみましたがやはりビチャビチャになり、水はけも悪く朝になっても乾いていませんでした。 それ以外は満足しています。
Aufenthalt von 2 Nächten im April 2024
Antwort von wessam am 13. Mai 2024
Dear Valued Guest, Thank you for your insights following your recent visit. We always look for ways to improve and your comments are crucial to our future success. We are glad to know that you enjoyed beautiful view of the Nile from your room also our unbeatable location to visit the wonders. Thank you once again for making us your choice hotel and for your constructive criticism, we certainly look forward to serving you again and to have the opportunity to exceed you expectations in a not too distant future. Warm regards, Wessam Farah Guest Experience Manager

10/10 – Hervorragend

Jess

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Sumptuous elegance and calm against the back drop of a chaotic city My mum and I spent a week here for her 80th b’day present. This is an oasis of calm compared to the chaos and hassle of Luxor. From the fact our room was upgraded by the lovely reception staff to have more space for the week we were there, to the soft and unbelievably comfy bed linen to the absolutely amazing staff who helped us, this is a wonderful Hotel. I can’t name them all as I’d be here all day, but stand outs were Ashraf, Khaled and Rashidy. And then the lovely receptionist, the brilliant door man who helped change my dollars on last day, to the lovely female cleaner. Mum had the best time and we ended up eating there every day as we liked the service so much.
Aufenthalt von 7 Nächten im März 2024
Antwort von wessam am 8. Apr. 2024
Dear Valued Guest, We are delighted to read your review and thank you for taking the time to write such excellent feedback regarding your stay at The Sofitel Winter Palace Luxor. We, at The Sofitel Winter Palace Luxor ensure that all valued Guests received uninterrupted and impeccable service and attention throughout their stay. We likewise anticipate Guest's needs and create exceptional Luxury experience that gives lasting memories to our discerning Guests. Furthermore, it gives us great pride and joy that our guests leave the hotel with nothing but all praises about our hotel, overall facilities, comfortable and clean room, historical palace charm and an incomparable service and hospitality. Once again, thank you for your exceptional feedback and we look forward to welcoming you back in shortly. Warmest regards,Wessam Farah Guest Experience Manager

10/10 – Hervorragend

Nigel

Mit einer Gruppe gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Old School charm
A classic hotel in a stunning city!
Aufenthalt von 1 Nacht im Februar 2024
Antwort von Wessam am 9. Feb. 2024
Dear Valued Guest ,Thank you very much for your feedback , and we look forward to welcoming you back in not so distant future. Warmest regards, Wessam Farah Guest Experience Manager

10/10 – Hervorragend

Eiko

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
全てに満足。ゆっくり静養出来ました。
Aufenthalt von 1 Nacht im Januar 2024
Antwort von wessam am 26. Jan. 2024
Dear Valued Guest ,Thank you very much for your feedback , and we look forward to welcoming you back in not so distant future.Warmest regards,Wessam Farah Guest Experience Manager

6/10 – Okay

Margoth

Aufenthalt von 2 Nächten im November 2023
Antwort von Wessam am 23. Jan. 2024
Dear Valued Guest,Thank you very much for your feedback, and we look forward to welcoming you back very soon. Warmest regards,Wessam Farah Guest Experience Manager

10/10 – Hervorragend

Lawrence

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Old time ambiance and service. Relaxing garden with swimming pool. Great location overlooking the river.
Aufenthalt von 2 Nächten im Oktober 2023
Antwort von Wessam am 18. Okt. 2023
Dear Valued Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Wessam Farah Guest Experience Manager

10/10 – Hervorragend

Julie

Mit einer Gruppe gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
This is a phenomenal property with the elegance of an Italian villa. It was five star stay for sure. It was more of an experience to eat out and use local taxis rather than stay in.
Aufenthalt von 3 Nächten im September 2023
Antwort von Wessam am 14. Sept. 2023
Dear Valued Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Wessam Farah Guest Experience Manager

10/10 – Hervorragend

Koji

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
very near to Luxor temple. staff are all friendly . brekfast is available from AM5:30 in resterant It's convinient to start activity from early morning.
Aufenthalt von 3 Nächten im September 2023
Antwort von Wessam am 14. Sept. 2023
Dear Valued Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Wessam Farah Guest Experience Manager

10/10 – Hervorragend

Ali

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Excellent stay
Beautiful hotel. Everything was excellent. Highly recommend.
Aufenthalt von 2 Nächten im September 2023
Antwort von Wessam am 7. Sept. 2023
Dear Valued Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Wessam Farah Guest Experience Manger

10/10 – Hervorragend

Philip

Aufenthalt von 2 Nächten im August 2023
Antwort von Wessam am 27. Sept. 2023
Dear Valued Guest,Thank you very much for your feedback, and we look forward to welcoming you back in not so distant future. Warmest regards,Wessam Farah Guest Experience Manager

10/10 – Hervorragend

Rosa

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Great customer service! Everyone was willing to help. We will go back
Aufenthalt von 2 Nächten im August 2023
Antwort von Wessam am 7. Sept. 2023
Dear Valued Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Wessam Farah Guest Experience Manger

10/10 – Hervorragend

Fay

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 1 Nacht im Juli 2023
Antwort von Wessam am 16. Aug. 2023
Dear Guest, Thank you for your feedback, and we look forward to welcoming you back. Best regards, Wessam Farah Guest Experience Manager

4/10 – Schlecht

mark

Aufenthalt von 2 Nächten im Juli 2023
Antwort von Wessam am 29. Juli 2023
Dear Guest, Thank you for your feedback, and we look forward to welcoming you back. Best regards, Wessam Farah Guest Experience Manager

4/10 – Schlecht

mark

Gut: Sauberkeit und Personal & Service
Verbesserungswürdig: Zustand der Unterkunft und Komfort des Zimmers
Very
Aufenthalt von 8 Nächten im Juli 2023
Antwort von Wessam am 29. Juli 2023
Dear Guest, Thank you for your feedback , and we look forward to welcoming you back . Wessam Farah Guest Experience Manager

10/10 – Hervorragend

Jasmine

Mit einer Gruppe gereist, Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Great experience! Friendly staff and very clean rooms
Aufenthalt von 1 Nacht im Juni 2023
Antwort von Wessam am 27. Juni 2023
Dear Valued Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Wessam Farah Guest Experience Manager

6/10 – Okay

Jennifer

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service und Ausstattung
A historic hotel in a prime location with wonderful staff and lots of charm. The staff takes great pride in their jobs and work really hard to accommodate your every need and request. Rooms are nice and offer very comfortable beds. The bar/lounge by the lobby was excellent. Great staff, service and live piano during happy hour. The grounds are spacious and beautiful. The pool is large, but requires significantly more chlorine as it has algae throughout the grout, walls and filters. The food was ok. Absolutly nothing to reflect or rival a 5 star hotel. The breakfast was ok. The food at the pool was subpar. Dinner was ok. The stores connected to the hotel are a circus. Nobels Art Gallery and Nobels Jewelers are all owned by the same family and are a complete rip off. I purchased an 18k cartouche from Shady. I picked up my cartouche and went back to the hotel and realized the letters on my name were FAKE GOLD. I took it back to the store and informed him I knew it wasn’t real gold. He admitted it and refunded me. So disturbing. I made the hotel aware given the stores products are displayed throughout the hotel endorsing the stores. Overall, the hotel was ok. It is a historic hotel but absolutly not a five star hotel.
Aufenthalt von 3 Nächten im Juni 2023
Antwort von Wessam am 27. Juni 2023
Dear Valued Guest, Thank you for choosing Sofitel Winter Palace Luxor for your recent visit to Luxor. we would like to sincerely thank you for sharing with us your feedback and letting us know about your recent visit. Thank you for appreciating the historical charm of the great old palace and the unique premises. On the other hand we thank you for pointing out the kindness and enthusiasm of our staff, their friendliness and helpfulness being our hotels’ main strength we will definitely congratulate them all on your behalf for their contribution to your wellbeing whilst staying among us. On the other hand we thank you for pointing out the kindness and enthusiasm of our staff, their friendliness and helpfulness being our hotels’ main strength we will definitely congratulate them all on your behalf for their contribution to your wellbeing whilst staying among us. We do our utmost to ensure that our guests can enjoy an enriching dining experience in an unrivaled setting and with an excellent service. Our restaurant team will continue working to surprise you with delicious international and local dishes on your next visit. Thank you once again for making us your choice hotel and for your constructive critics, we certainly look forward to serving you again and to have the opportunity to exceed you expectations in a not too distant future. Thank you once again for making us your choice hotel and for your constructive critics, we certainly look forward to serving you again and to have the opportunity to exceed you expectations in a not too distant future. With Best Regards, Wessam Farah Guest Experience Manager

10/10 – Hervorragend

Darlene

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
This was one of my best experiences at a hotel. The Victorian ambience is charming. The service is absolutely phenomenal - the staff really take care of you and are super-friendly. The rosemary chicken at the restaurant was the best I have ever had.
Aufenthalt von 2 Nächten im Mai 2023
Antwort von Wessam am 21. Juni 2023
Dear Valued Guest, Thank you very much for your wonderful feedback, and we look forward to welcoming you back in not so distant future. Warmest regards, Wessam Farah Guest Experience Manager

8/10 – Gut

Riaz

Aufenthalt von 3 Nächten im Mai 2023
Antwort von Wessam am 21. Juni 2023
Dear Valued Guest,Thank you very much for your feedback , and we look forward to welcoming you back in not so distant future. Warmest regards, Wessam FarahGuest Experience Manager

10/10 – Hervorragend

Gloria, San Jose

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Grand old hotel. Beautiful gardens and wonderful breakfast.
Antwort von Wessam am 29. Mai 2023
Dear Valued Guest , Thank you very much for your feedback , and we look forward to welcoming you back in not so distant future. Warmest regards, Wessam Farah Guest Experience Manager

10/10 – Hervorragend

Luisa fernanda

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 1 Nacht im Mai 2023
Antwort von Wessam am 29. Mai 2023
Dear Valued Guest , Thank you very much for your feedback , and we look forward to welcoming you back in not so distant future. Warmest regards, Wessam Farah Guest Experience Manager

10/10 – Hervorragend

Helene

Aufenthalt von 2 Nächten im Mai 2023
Antwort von wessam am 22. Mai 2023
Dear Valued Guest ,Thank you very much for your feedback , and we look forward to welcoming you back in not so distant future.Warmest regards,Wessam Farah Guest Experience Manager

10/10 – Hervorragend

Hrishikesh

Aufenthalt von 2 Nächten im März 2023
Antwort von Wessam am 29. Mai 2023
Dear Valued Guest , Thank you very much for your feedback , and we look forward to welcoming you back in not so distant future. Warmest regards, Wessam Farah Guest Experience Manager

8/10 – Gut

Ricky, Mid Levels

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 3 Nächten im April 2023
Antwort von Wessam am 26. Apr. 2023
Dear Valued Guest,Thank you very much for your feedback, and we look forward to welcoming you back in not so distant future. Warmest regards,Wessam Farah Guest Experience Manager

6/10 – Okay

Adrian

Aufenthalt von 1 Nacht im April 2023
Antwort von wessam am 22. Mai 2023
Dear Valued Guest,Thank you very much for your feedback , and we look forward to welcoming you back in not so distant future.Warmest regards,Wessam Farah Guest Experience Manager

8/10 – Gut

Sanna

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Wonderful old hotel
First we had a small room without balcony although I had booked a Nile view room. But we got a huge room with a balcony overlooking the amazing garden. The hotel is a bit rundown but lovely. Breakfast was excellent. All in all wonderful three days
Aufenthalt von 3 Nächten im April 2023
Antwort von Wessam am 19. Apr. 2023
Dear Valued Guest ,Thank you very much for your feedback , and we look forward to welcoming you back in not so distant future.Warmest regards,Wessam Farah Guest Experience Manager

8/10 – Gut

André

Aufenthalt von 6 Nächten im März 2023
Antwort von wessam am 1. Apr. 2023
Dear Valued Guest, Thank you very much for your feedback, and we look forward to welcoming you back in not so distant future. Warmest regards, Wessam Farah Guest Experience Manager

10/10 – Hervorragend

Dorothy

Aufenthalt von 1 Nacht im März 2023
Antwort von Wessam am 19. Apr. 2023
Dear Valued Guest ,Thank you very much for your feedback , and we look forward to welcoming you back in not so distant future.Warmest regards,Wessam Farah Guest Experience Manager

10/10 – Hervorragend

Louie, Berwyn

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
No upgrade, but great nevertheless.
Aufenthalt von 2 Nächten im März 2023
Antwort von wessam am 1. Apr. 2023
Dear Valued Guest, Thank you very much for your feedback, and we look forward to welcoming you back in not so distant future. Warmest regards, Wessam Farah Guest Experience Manager

6/10 – Okay

Megan

Aufenthalt von 1 Nacht im Februar 2023
Antwort von Wessam am 8. März 2023
Dear Valued Guest , Thank you very much for your feedback , and we look forward to welcoming you back in not so distant future. Warmest regards,Wessam Farah Guest Experience Manager

4/10 – Schlecht

ILARIA B., Scottsdale

Mit dem Partner gereist
Gut: Personal & Service
Verbesserungswürdig: Sauberkeit, Ausstattung und Zustand der Unterkunft
It's a beautiful hotel, in a beautiful location, in desperate need of a total renovation. Everything is either dirty, or outdated. From peeling paint to toilets not flushing properly, everything need a gut job. Our room had a stunning view, but heating, bidet and windows did not work properly. We were freezing because of the draft from the old windows that don't close properly. The entire hotel is falling apart, certainly not the luxury experience we were expecting. We could not wait to get out of there.
Aufenthalt von 4 Nächten im Januar 2023
Antwort von Wessam am 20. Feb. 2023
Dear Valued Guest, Thank you for the time you took out of your day to share your comments regarding your recent stay in our Sofitel Winter Palace hotel. Kindly note that the hotel is planning to have a renovation to be in line with our Guest's expectations. Thank you again for your visit and constructive critics, our primary goal is to assure our guests feel comfortable and fully enjoy their visits, and we are eager to regain your confidence during another occasion if you gave us that chance.Best regards, Wessam Farah Guest Experience Manager

8/10 – Gut

Irene

Mit dem Partner gereist
Gut: Sauberkeit, Ausstattung und Zustand der Unterkunft
It was chosen because it is "historical" or nearly so. It is a little run down. But still the best in the area, apparently
Aufenthalt von 2 Nächten im Dezember 2022
Antwort von Wessam am 3. Feb. 2023
Dear Valued Guest, Thank you for choosing Sofitel Winter Palace Luxor for your recent visit to Luxor. I would like to sincerely thank you for sharing with us your feedback and letting us know about your recent visit.Kindly note that the hotel is planned to have a renovation to be in line with our Guest's expectations. Once more we thank you for sharing your experience with us and look forward to serving you again soon.Best regards, Wessam Farah Guest Experience Manager

10/10 – Hervorragend

Ahmed

Mit einer Gruppe gereist
Gut: Personal & Service
Verbesserungswürdig: Ausstattung
This is a palace that was built in 1886. the space is truly palatial and unique. An upgrade or restoration of furniture, and bathroom amenities need to be done.
Aufenthalt von 4 Nächten im Januar 2023
Antwort von Wessam am 3. Feb. 2023
Dear Valued Guest, Thank you for choosing Sofitel Winter Palace Luxor for your recent visit to Luxor. I would like to sincerely thank you for sharing with us your feedback and letting us know about your recent visit. Kindly note the hotel is planned to have a renovation to be in line with our Guest's expectations. Again we thank you for this very kind review of our hotel and we look forward to serving you again in the future.Warm regards, Wessam Farah Guest Experience Manager

10/10 – Hervorragend

Olivier

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Amazing experience in a mythical hotel
Antwort von Wessam am 3. Feb. 2023
Dear Valued Guest ,Thank you very much for your feedback , and we look forward to welcoming you back in not so distant future.Warmest regards,Wessam Farah Guest Experience Manager

10/10 – Hervorragend

EIKO

Antwort von Wessam am 8. März 2023
Dear Valued Guest , Thank you very much for your feedback , and we look forward to welcoming you back in not so distant future. Warmest regards,Wessam Farah Guest Experience Manager

8/10 – Gut

Frank

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 1 Nacht im November 2022
Antwort von Wessam am 3. Feb. 2023
Dear Valued Guest ,Thank you very much for your feedback , and we look forward to welcoming you back in not so distant future.Warmest regards,Wessam Farah Guest Experience Manager