Your feedback is important to us, Kayla. We apologize for the inconvenience caused by the street noise and the unexpected double-booking situation. Your feedback is important to us, and we'll work to address these issues to ensure a more comfortable and seamless experience for our guests in the future. We appreciate your understanding and hope to have the opportunity to welcome you back for a more positive visit next time.

Thank you for sharing your feedback about your recent stay, Kamal. We're pleased you found our property well-maintained and conveniently located near the city center. However, we apologize for the oversight regarding the setup of your space for only two guests instead of four. We understand the importance of effective communication between reservations and housekeeping, and we'll address this issue to ensure it doesn't happen again. Please accept our apologies for the delay in receiving towels despite repeated requests. We appreciate your valuable input, and we hope to have the opportunity to welcome you back for a more seamless experience in the future.

Hi Paul, your honest feedback is appreciated. We’re sad to hear about your experience. We’d like to learn more about your stay to help us identify how we can improve for the future. Please reach out to our support team at any time.

Hi Lauren, we're sorry that noise disrupted your stay. Our team would've been happy to deliver a white noise machine and earplugs to aid sleep. Guest safety is one of our top priorities — we'll continue to provide safe and secure spaces for our guests. If you decide to stay with us again, we'd be happy to recommend a quieter location for your next visit.

Hi Hoi, thank you for leaving a review. We’re sorry you were unsatisfied with your stay. We’d love to hear more details about your experience. Please feel free to reach out to our 24/7 support team. We look forward to hearing from you soon.