Hi Tania, your honest review is important to us. We're incredibly sorry to hear about your experience. Safety is a top priority, and we'll continue to provide secure spaces for our guests. While it’s not a perfect solution, we can offer complimentary earplugs and a white noise machine as an aid for the noise. You can always reach our support team if you have any questions. We're available 24/7.

Hi Daniel, your honest feedback is appreciated. We’re sad to hear about your experience. We’d like to learn more about your stay to help us identify how we can improve for the future. Please reach out to our support team at any time.

Hi Gyeongmin, your feedback is appreciated. We're sorry that noise was an issue during your visit. We provide earplugs at all our locations, but we would've been happy to deliver a white noise machine too. We offer guests the ability to book housekeeping services on demand for a nominal fee. This ensures guests can enjoy an uninterrupted and sustainable stay. Should you decide to stay with us again, we'd love to show you a more peaceful visit.

Hi Ashley, thank you for leaving a review. We’re sorry you were unsatisfied with your stay. We’d love to hear more details about your experience. Please feel free to reach out to our 24/7 support team. We look forward to hearing from you soon.