3 Restaurants, Frühstück, Mittagessen, Abendessen, amerikanische Küche

Bewertungen von Los Angeles Marriott Burbank Airport

4 out of 5
Los Angeles Marriott Burbank Airport
2500 N Hollywood Way, Burbank, CA

Bewertungen

8,4

Sehr gut

589 von insgesamt 1070 Gästebewertungen haben eine Bewertung von 10 - Hervorragend" "
217 von insgesamt 1070 Gästebewertungen haben eine Bewertung von 8 - Gut" "
126 von insgesamt 1070 Gästebewertungen haben eine Bewertung von 6 - Okay" "
71 von insgesamt 1070 Gästebewertungen haben eine Bewertung von 4 - Schlecht" "
67 von insgesamt 1070 Gästebewertungen haben eine Bewertung von 2 - Ungenügend" "

8,6/10

Sauberkeit

8,6/10

Personal & Service

8,2/10

Ausstattung

8,4/10

Zustand der Unterkunft

8,4/10

Umweltfreundlichkeit

Bewertungen

10/10 – Hervorragend

Kristin

Gut: Ausstattung
Great location and bar
Aufenthalt von 1 Nacht im März 2024
Antwort von Victoria Villareal, Guest Experience Manager am 23. Mai 2024
We sincerely appreciate you for sharing your feedback with us. Our team is dedicated to ensuring a warm, tidy, and above all, care-free guest experience, so we are thrilled to learn that this was reflected during your stay.Should your travels bring you back to the Burbank area, we would be honored to welcome you again.Sincerely,Victoria VillarealGuest Experience ManagerLos Angeles Marriott Burbank Airport

10/10 – Hervorragend

Cynthia

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Victoria Villareal, Guest Experience Manager am 23. Mai 2024
We sincerely appreciate you for sharing your feedback with us. Our team is dedicated to ensuring a warm, tidy, and above all, care-free guest experience, so we are thrilled to learn that this was reflected during your stay.Should your travels bring you back to the Burbank area, we would be honored to welcome you again.Sincerely,Victoria VillarealGuest Experience ManagerLos Angeles Marriott Burbank Airport

6/10 – Okay

Sarah Jane, Moreno Valley

Verbesserungswürdig: Zustand der Unterkunft
It’s updated . Need to remodel.
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Victoria Villareal, Guest Experience Manager am 22. Mai 2024
Thank you for taking the time to share your thoughts about your recent stay with us. I'm glad to hear that you noticed some updates in our property.We understand that certain areas may still need attention and improvement. Your feedback regarding the need for further remodeling is valuable to us, and we will use it as we plan future upgrades to ensure a more comfortable and enjoyable experience for our guests.We appreciate your input and hope to welcome you back soon, offering an enhanced experience.

6/10 – Okay

Zhao

Aufenthalt von 1 Nacht im Mai 2024
Antwort von Victoria Villareal, Guest Experience Manager am 22. Mai 2024
Our team works very hard to provide a welcoming, clean, and fun guest experience and I sincerely apologize this was not the experience you had while staying with us.We are fully committed to making improvements to ensure that no guest encounters a less than satisfactory stay like yours. To help us better understand your specific concerns and address them effectively, could you please provide more detailed feedback about your recent experience?Again, I want to apologize that this was the experience you had with our property. I hope that if your travel ever returns you to the Burbank area you will give us another opportunity to earn your loyalty.

10/10 – Hervorragend

Diane

Mit einer Gruppe gereist
Beautifully maintained hotel. It was super close to the Burbank airport and they had a shuttle.
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Victoria Villareal, Guest Experience Manager am 18. Mai 2024
We sincerely appreciate you for sharing your feedback with us. Our team is dedicated to ensuring a warm, tidy, and above all, care-free guest experience, so we are thrilled to learn that this was reflected during your stay.Should your travels bring you back to the Burbank area, we would be honored to welcome you again.Sincerely,Victoria VillarealGuest Experience ManagerLos Angeles Marriott Burbank Airport

10/10 – Hervorragend

Mylene

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Reliable, friendly staff
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Victoria Villareal, Guest Experience Manager am 18. Mai 2024
We sincerely appreciate you for sharing your feedback with us. Our team is dedicated to ensuring a warm, tidy, and above all, care-free guest experience, so we are thrilled to learn that this was reflected during your stay.Should your travels bring you back to the Burbank area, we would be honored to welcome you again.Sincerely,Victoria VillarealGuest Experience ManagerLos Angeles Marriott Burbank Airport

6/10 – Okay

LINDSAY

Geschäftlich gereist
Gut: Sauberkeit und Zustand der Unterkunft
Verbesserungswürdig: Ausstattung
It’s clean & convenient Which makes it busy
Aufenthalt von 2 Nächten im April 2024
Antwort von Victoria Villareal, Guest Experience Manager am 15. Mai 2024
Thank you for your kind words! We're delighted to hear that you find our hotel clean and convenient. As a popular destination, our hotel indeed experiences high occupancy, but rest assured, our dedicated team is always here to ensure your stay is comfortable and enjoyable.Should you need any assistance during your time with us, please feel free to reach out. We're here to make your stay exceptional.

10/10 – Hervorragend

Rita, Overland Park

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Clean easy access frendly staff
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Victoria Villareal, Guest Experience Manager am 15. Mai 2024
We sincerely appreciate you for sharing your feedback with us. Our team is dedicated to ensuring a warm, tidy, and above all, care-free guest experience, so we are thrilled to learn that this was reflected during your stay.Should your travels bring you back to the Burbank area, we would be honored to welcome you again.Sincerely,Victoria VillarealGuest Experience ManagerLos Angeles Marriott Burbank Airport

8/10 – Gut

SARA

Geschäftlich gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Easy , walking access from Burbank Airport
Aufenthalt von 1 Nacht im März 2024
Antwort von Victoria Villareal, Guest Experience Manager am 15. Mai 2024
We sincerely appreciate you for sharing your feedback with us. Our team is dedicated to ensuring a warm, tidy, and above all, care-free guest experience, so we are thrilled to learn that this was reflected during your stay.Should your travels bring you back to the Burbank area, we would be honored to welcome you again.Sincerely,Victoria VillarealGuest Experience ManagerLos Angeles Marriott Burbank Airport

8/10 – Gut

Scott

Gut: Sauberkeit
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Victoria Villareal, Guest Experience Manager am 15. Mai 2024
We sincerely appreciate you for sharing your feedback with us. Our team is dedicated to ensuring a warm, tidy, and above all, care-free guest experience, so we are thrilled to learn that this was reflected during your stay.Should your travels bring you back to the Burbank area, we would be honored to welcome you again.Sincerely,Victoria VillarealGuest Experience ManagerLos Angeles Marriott Burbank Airport

10/10 – Hervorragend

Alexander

Gut: Sauberkeit, Personal & Service und Ausstattung
A
Aufenthalt von 3 Nächten im Mai 2024
Antwort von Victoria Villareal, Guest Experience Manager am 15. Mai 2024
We sincerely appreciate you for sharing your feedback with us. Our team is dedicated to ensuring a warm, tidy, and above all, care-free guest experience, so we are thrilled to learn that this was reflected during your stay.Should your travels bring you back to the Burbank area, we would be honored to welcome you again.Sincerely,Victoria VillarealGuest Experience ManagerLos Angeles Marriott Burbank Airport

8/10 – Gut

Robert

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 2 Nächten im Mai 2024
Antwort von Victoria Villareal, Guest Experience Manager am 15. Mai 2024
We sincerely appreciate you for sharing your feedback with us. Our team is dedicated to ensuring a warm, tidy, and above all, care-free guest experience, so we are thrilled to learn that this was reflected during your stay.Should your travels bring you back to the Burbank area, we would be honored to welcome you again.Sincerely,Victoria VillarealGuest Experience ManagerLos Angeles Marriott Burbank Airport

8/10 – Gut

John

Aufenthalt von 3 Nächten im April 2024
Antwort von Victoria Villareal, Guest Experience Manager am 10. Mai 2024
We sincerely appreciate you for sharing your feedback with us. Our team is dedicated to ensuring a warm, tidy, and above all, care-free guest experience, so we are thrilled to learn that this was reflected during your stay.Should your travels bring you back to the Burbank area, we would be honored to welcome you again.Sincerely,Victoria VillarealGuest Experience ManagerLos Angeles Marriott Burbank Airport

10/10 – Hervorragend

DANIEL

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
The facility was great except for the toilet flush making so much noise
Aufenthalt von 3 Nächten im Mai 2024
Antwort von Victoria Villareal, Guest Experience Manager am 10. Mai 2024
We sincerely appreciate you for sharing your feedback with us. Our team is dedicated to ensuring a warm, tidy, and above all, care-free guest experience, so we are thrilled to learn that this was reflected during your stay.We do apologize for the inconvenience with the toilet in your room and have had engineering fix it so that we can ensure that was an isolated incident.Should your travels bring you back to the Burbank area, we would be honored to welcome you again.Sincerely,Victoria VillarealGuest Experience ManagerLos Angeles Marriott Burbank Airport

10/10 – Hervorragend

Alma

Mit der Familie und kleinen Kindern gereist, Mit dem Partner gereist, Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Great hotel! Enjoyed our stay!
Aufenthalt von 2 Nächten im Mai 2024
Antwort von Victoria Villareal, Guest Experience Manager am 6. Mai 2024
We sincerely appreciate you for sharing your feedback with us. Our team is dedicated to ensuring a warm, tidy, and above all, care-free guest experience, so we are thrilled to learn that this was reflected during your stay.Should your travels bring you back to the Burbank area, we would be honored to welcome you again.Sincerely,Victoria VillarealGuest Experience ManagerLos Angeles Marriott Burbank Airport

10/10 – Hervorragend

Desire

Mit der Familie und kleinen Kindern gereist, Mit einer Gruppe gereist, Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Na
Aufenthalt von 2 Nächten im Februar 2024
Antwort von Victoria Villareal, Guest Experience Manager am 6. Mai 2024
We sincerely appreciate you for sharing your feedback with us. Our team is dedicated to ensuring a warm, tidy, and above all, care-free guest experience, so we are thrilled to learn that this was reflected during your stay.Should your travels bring you back to the Burbank area, we would be honored to welcome you again.Sincerely,Victoria VillarealGuest Experience ManagerLos Angeles Marriott Burbank Airport

2/10 – Ungenügend

Leyan

Verbesserungswürdig: Sauberkeit, Personal & Service und Zustand der Unterkunft
Bad
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Victoria Villareal, Guest Experience Manager am 10. Mai 2024
Our team works very hard to provide a welcoming, clean, and fun guest experience and I sincerely apologize this was not the experience you had while staying with us.We are fully committed to making improvements to ensure that no guest encounters a less than satisfactory stay like yours. To help us better understand your specific concerns and address them effectively, could you please provide more detailed feedback about your recent experience?Again, I want to apologize that this was the experience you had with our property. I hope that if your travel ever returns you to the Burbank area you will give us another opportunity to earn your loyalty.

2/10 – Ungenügend

Leyan

Mit der Familie gereist
Verbesserungswürdig: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
This stay was terrible. There was bugs in the rooms and the service was terrible.
Aufenthalt von 3 Nächten im Mai 2024
Antwort von Victoria Villareal, Guest Experience Manager am 6. Mai 2024
Good morning Valued Guest, Thank you for taking the time to share the feedback you have. Our team works very hard to provide a welcoming, clean, and most importantly relaxing guest experience and I sincerely apologize this was not the experience you had while staying with us.It is alarming to hear this report of bugs in your room, please know this is not the norm and we have started a thorough inspection of this room and the surrounding 2 rooms to ensure this was an isolated incident. Again, I want to apologize that this was the experience you had with our property. I hope that if your travel ever returns you to the Burbank area you will give us another opportunity to earn your loyalty. Please feel free to reach out to me directly if there is anything I can assist with.

6/10 – Okay

Constance

Mit dem Partner gereist
Gut: Ausstattung
Excellent location next to the Burbank Airport. Large room with comfortable bed. However, I woke up with a bug crawling on my leg. That kept me awake!
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Victoria Villareal, Guest Experience Manager am 15. Mai 2024
I'm sincerely sorry to hear about your unsettling experience during your stay with us.Please know that we take reports of this nature very seriously, and we immediately alerted our housekeeping and maintenance teams to thoroughly inspect and address the situation to prevent any recurrence. Once again, I apologize for the inconvenience and discomfort this incident may have caused you. If there's anything further we can do to assist you or if you have any concerns, please don't hesitate to reach out to us directly.

2/10 – Ungenügend

Jose

Gut: Sauberkeit
Verbesserungswürdig: Personal & Service
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Victoria Villareal, Guest Experience Manager am 6. Mai 2024
Our team works very hard to provide a welcoming, clean, and fun guest experience and I sincerely apologize this was not the experience you had while staying with us.We are fully committed to making improvements to ensure that no guest encounters a less than satisfactory stay like yours. To help us better understand your specific concerns and address them effectively, could you please provide more detailed feedback about your recent experience?Again, I want to apologize that this was the experience you had with our property. I hope that if your travel ever returns you to the Burbank area you will give us another opportunity to earn your loyalty.

6/10 – Okay

Richard

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Victoria Villareal, Guest Experience Manager am 6. Mai 2024
Our team works very hard to provide a welcoming, clean, and fun guest experience and I sincerely apologize this was not the experience you had while staying with us.We are fully committed to making improvements to ensure that no guest encounters a less than satisfactory stay like yours. To help us better understand your specific concerns and address them effectively, could you please provide more detailed feedback about your recent experience?Again, I want to apologize that this was the experience you had with our property. I hope that if your travel ever returns you to the Burbank area you will give us another opportunity to earn your loyalty.

4/10 – Schlecht

Karla

Gut: Sauberkeit
Aufenthalt von 2 Nächten im April 2024
Antwort von Victoria Villareal, Guest Experience Manager am 6. Mai 2024
Our team works very hard to provide a welcoming, clean, and fun guest experience and I sincerely apologize this was not the experience you had while staying with us.We are fully committed to making improvements to ensure that no guest encounters a less than satisfactory stay like yours. To help us better understand your specific concerns and address them effectively, could you please provide more detailed feedback about your recent experience?Again, I want to apologize that this was the experience you had with our property. I hope that if your travel ever returns you to the Burbank area you will give us another opportunity to earn your loyalty.

10/10 – Hervorragend

Maggie

Mit der Familie und kleinen Kindern gereist, Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
.
Aufenthalt von 2 Nächten im April 2024
Antwort von Victoria Villareal, Guest Experience Manager am 28. Apr. 2024
We sincerely appreciate you for sharing your feedback with us. Our team is dedicated to ensuring a warm, tidy, and above all, care-free guest experience, so we are thrilled to learn that this was reflected during your stay.Should your travels bring you back to the Burbank area, we would be honored to welcome you again.Sincerely,Victoria VillarealGuest Experience ManagerLos Angeles Marriott Burbank Airport

10/10 – Hervorragend

Aurelie

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
I’d recommend
Aufenthalt von 2 Nächten im April 2024
Antwort von Victoria Villareal, Guest Experience Manager am 28. Apr. 2024
We sincerely appreciate you for sharing your feedback with us. Our team is dedicated to ensuring a warm, tidy, and above all, care-free guest experience, so we are thrilled to learn that this was reflected during your stay.Should your travels bring you back to the Burbank area, we would be honored to welcome you again.Sincerely,Victoria VillarealGuest Experience ManagerLos Angeles Marriott Burbank Airport

8/10 – Gut

Philip, Delta

Geschäftlich gereist
Gut: Sauberkeit und Personal & Service
Convenient for the airport but the rooms are a little tired. The a/c in my room was extremely noisy too.
Aufenthalt von 1 Nacht im April 2024
Antwort von Victoria Villareal, Guest Experience Manager am 25. Apr. 2024
Good afternoon Mr. Phillip,We sincerely appreciate you for sharing your feedback with us. Our team is dedicated to ensuring a warm, tidy, and above all, care-free guest experience, so we are glad you found it convenient and appreciate your feedback on the noise in the room so we may remedy the error.Should your travels bring you back to the Burbank area, we would be honored to welcome you again and provide you with the excellent service and experience you deserve.Sincerely,Victoria VillarealGuest Experience ManagerLos Angeles Marriott Burbank Airport

10/10 – Hervorragend

DeShaun

Aufenthalt von 3 Nächten im April 2024
Antwort von Victoria Villareal, Guest Experience Manager am 25. Apr. 2024
We sincerely appreciate you for sharing your feedback with us. Our team is dedicated to ensuring a warm, tidy, and above all, care-free guest experience, so we are thrilled to learn that this was reflected during your stay.Should your travels bring you back to the Burbank area, we would be honored to welcome you again.Sincerely,Victoria VillarealGuest Experience ManagerLos Angeles Marriott Burbank Airport

10/10 – Hervorragend

Deborah

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
The restaurant and outdoor pool areas were very relaxing. Everything was nice
Aufenthalt von 3 Nächten im April 2024
Antwort von Victoria Villareal, Guest Experience Manager am 25. Apr. 2024
We sincerely appreciate you for sharing your feedback with us. Our team is dedicated to ensuring a warm, tidy, and above all, care-free guest experience, so we are thrilled to learn that this was reflected during your stay.Should your travels bring you back to the Burbank area, we would be honored to welcome you again.Sincerely,Victoria VillarealGuest Experience ManagerLos Angeles Marriott Burbank Airport

6/10 – Okay

Clifton

Geschäftlich gereist
Verbesserungswürdig: Ausstattung
First, upon arriving the first thing I noticed was the entry canopy in disrepair. Curb appeal was not up to par as expected which indicates poor management. Second finishes on way to room and in room showed signs proper maintenance had not been performed. A review by an independent auditor to assess maintenance issues identified would be my recommendation.
Aufenthalt von 1 Nacht im April 2024
Antwort von Victoria Villareal, Guest Experience Manager am 15. Mai 2024
I appreciate you bringing these concerns to our attention and sincerely apologize for any disappointment caused by the condition of our property during your stay. Your feedback is invaluable as we continuously strive to enhance our guests' experience and maintain the highest standards of quality and service.Please rest assured that I have forwarded your detailed feedback to our management team for immediate review and action. We take your comments seriously and will work diligently to address the issues you've raised, including conducting a thorough assessment by an independent auditor to ensure that all maintenance issues are promptly identified and resolved.Thank you for your understanding and patience. We value your patronage and hope to have the opportunity to regain your trust and welcome you back for a more positive experience in the future.

4/10 – Schlecht

Tanya Denise

Geschäftlich gereist
Verbesserungswürdig: Ausstattung und Zustand der Unterkunft
Stayed 4 nights business trip. Toilet was broken and not repaired until the 4th night, even tho I called daily. I was declined any compensation from Marriott and Expedia. Our parking pass expired the second day and we were unable to leave for our first meeting. Female staff was EXTREMELY RUDE. Never ever dealing with Expedia. Contacting both companies’ corporate offices soon
Aufenthalt von 4 Nächten im April 2024

10/10 – Hervorragend

RENATA

Aufenthalt von 4 Nächten im Januar 2024
Antwort von Victoria Villareal, Guest Experience Manager am 10. Mai 2024
We sincerely appreciate you for sharing your feedback with us. Our team is dedicated to ensuring a warm, tidy, and above all, care-free guest experience, so we are thrilled to learn that this was reflected during your stay.Should your travels bring you back to the Burbank area, we would be honored to welcome you again.Sincerely,Victoria VillarealGuest Experience ManagerLos Angeles Marriott Burbank Airport

2/10 – Ungenügend

Becky

Aufenthalt von 4 Nächten im April 2024
Antwort von Victoria Villareal, Guest Experience Manager am 10. Mai 2024
Our team works very hard to provide a welcoming, clean, and fun guest experience and I sincerely apologize this was not the experience you had while staying with us.We are fully committed to making improvements to ensure that no guest encounters a less than satisfactory stay like yours. To help us better understand your specific concerns and address them effectively, could you please provide more detailed feedback about your recent experience?Again, I want to apologize that this was the experience you had with our property. I hope that if your travel ever returns you to the Burbank area you will give us another opportunity to earn your loyalty.

10/10 – Hervorragend

Kimberlie, Fairfield

Mit dem Partner gereist, Mit einer Gruppe gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
This was an excellent choice for our 24-hour trip to LA for the Jimmy Buffett Tribute Concert at The Hollywood Bowl. Having flown into the Burbank Airport many times, we knew the Marriott shuttle was a requirement. Bonvoy membership got us access to the club lounge which was great for a quick, early breakfast. No snack options were there in the afternoon but we made two stops at EDB Grill where Sal served us great margaritas and small plates. Kai made check in a breeze! Only complaints were the room had a flashing light on smoke detector or something that was annoying and there was only one USB port in an alarm clock on one nightstand.
Aufenthalt von 1 Nacht im April 2024
Antwort von Victoria Villareal, Guest Experience Manager am 15. Apr. 2024
We sincerely appreciate you for sharing your feedback with us. Our team is dedicated to ensuring a warm, tidy, and above all, care-free guest experience, so we are thrilled to learn that this was reflected during your stay.Should your travels bring you back to the Burbank area, we would be honored to welcome you again.Sincerely,Victoria VillarealGuest Experience ManagerLos Angeles Marriott Burbank Airport

8/10 – Gut

Lei

Gut: Zustand der Unterkunft
Aufenthalt von 4 Nächten im April 2024
Antwort von Victoria Villareal, Guest Experience Manager am 9. Apr. 2024
We sincerely appreciate you for sharing your feedback with us. Our team is dedicated to ensuring a warm, tidy, and above all, care-free guest experience, so we are thrilled to learn that this was reflected during your stay.Should your travels bring you back to the Burbank area, we would be honored to welcome you again.Sincerely,Victoria VillarealGuest Experience ManagerLos Angeles Marriott Burbank Airport

10/10 – Hervorragend

Dolkar

Mit der Familie gereist
Gut: Sauberkeit, Ausstattung und Zustand der Unterkunft
I liked the two pools and the ping pong table. Room was very clean.
Aufenthalt von 3 Nächten im März 2024
Antwort von Victoria Villareal, Guest Experience Manager am 5. Apr. 2024
We sincerely appreciate you for sharing your feedback with us. Our team is dedicated to ensuring a warm, tidy, and above all, care-free guest experience, so we are thrilled to learn that this was reflected during your stay.We are so pleased you were able to enjoy both pools and the ping pong table as well!Should your travels bring you back to the Burbank area, we would be honored to welcome you again.Sincerely,Victoria VillarealGuest Experience ManagerLos Angeles Marriott Burbank Airport

10/10 – Hervorragend

Jie

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 3 Nächten im April 2024
Antwort von Victoria Villareal, Guest Experience Manager am 5. Apr. 2024
We sincerely appreciate you for sharing your feedback with us. Our team is dedicated to ensuring a warm, tidy, and above all, care-free guest experience, so we are thrilled to learn that this was reflected during your stay.Should your travels bring you back to the Burbank area, we would be honored to welcome you again.Sincerely,Victoria VillarealGuest Experience ManagerLos Angeles Marriott Burbank Airport

8/10 – Gut

Lal

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 2 Nächten im April 2024
Antwort von Victoria Villareal, Guest Experience Manager am 5. Apr. 2024
We sincerely appreciate you for sharing your feedback with us. Our team is dedicated to ensuring a warm, tidy, and above all, care-free guest experience, so we are thrilled to learn that this was reflected during your stay.Should your travels bring you back to the Burbank area, we would be honored to welcome you again.Sincerely,Victoria VillarealGuest Experience ManagerLos Angeles Marriott Burbank Airport

6/10 – Okay

Ashish

Mit der Familie und kleinen Kindern gereist
Gut: Personal & Service
Verbesserungswürdig: Zustand der Unterkunft
Two restaurants and two different experiences. The EDB restaurant was amazing. The server was great! The Grill restaurant was okay. The internet was non functional. I had to make several requests to workaround it by calling their outsourced service provider. All in all, I find my experience okay experience.
Aufenthalt von 2 Nächten im April 2024
Antwort von Victoria Villareal, Guest Experience Manager am 9. Apr. 2024
Good morning Mr. Ashish,I'm delighted to hear that your visit to EDB restaurant was amazing, and that you found the service to be great. Providing exceptional service is our top priority, and it's rewarding to know that our efforts have made a positive impact on your dining experience.However, I regret to learn that your experience at Daily Grill was not up to our usual standards. I sincerely apologize for the inconvenience caused by the non-functional internet and the subsequent challenges in resolving the issue.Thank you for bringing this matter to our attention. We genuinely appreciate your patronage and hope to have the opportunity to welcome you back for a truly exceptional experience.Warm regards,Victoria VillarealLos Angeles Burbank Airport Marriott Hotel

10/10 – Hervorragend

kira

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 2 Nächten im März 2024
Antwort von Victoria Villareal, Guest Experience Manager am 5. Apr. 2024
We sincerely appreciate you for sharing your feedback with us. Our team is dedicated to ensuring a warm, tidy, and above all, care-free guest experience, so we are thrilled to learn that this was reflected during your stay.Should your travels bring you back to the Burbank area, we would be honored to welcome you again.Sincerely,Victoria VillarealGuest Experience ManagerLos Angeles Marriott Burbank Airport

10/10 – Hervorragend

Amber

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Great location and our stay was quiet even though located next to the airport.
Aufenthalt von 1 Nacht im März 2024
Antwort von Victoria Villareal, Guest Experience Manager am 2. Apr. 2024
We sincerely appreciate you for sharing your feedback with us. Our team is dedicated to ensuring a warm, tidy, and above all, care-free guest experience, so we are thrilled to learn that this was reflected during your stay.Should your travels bring you back to the Burbank area, we would be honored to welcome you again.Sincerely,Victoria VillarealGuest Experience ManagerLos Angeles Marriott Burbank Airport

10/10 – Hervorragend

Holly

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Very Clean and totally accessible to all we were wanting to do while in town. Excellent Staff!!!
Aufenthalt von 1 Nacht im März 2024
Antwort von Victoria Villareal, Guest Experience Manager am 1. Apr. 2024
We sincerely appreciate you for sharing your feedback with us. Our team is dedicated to ensuring a warm, tidy, and above all, care-free guest experience, so we are thrilled to learn that this was reflected during your stay.Should your travels bring you back to the Burbank area, we would be honored to welcome you again.Sincerely,Victoria VillarealGuest Experience ManagerLos Angeles Marriott Burbank Airport

10/10 – Hervorragend

Elizabeth

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
They let me check in very early, I really appreciated it. You can walk to the airport in about 5-10 minutes so the location is great.
Aufenthalt von 1 Nacht im März 2024
Antwort von Victoria Villareal, Guest Experience Manager am 2. Apr. 2024
We sincerely appreciate you for sharing your feedback with us. Our team is dedicated to ensuring a warm, tidy, and above all, care-free guest experience, so we are thrilled to learn that this was reflected during your stay.Should your travels bring you back to the Burbank area, we would be honored to welcome you again.Sincerely,Victoria VillarealGuest Experience ManagerLos Angeles Marriott Burbank Airport

10/10 – Hervorragend

Dawn

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Nice hotel, friendly staff
Aufenthalt von 3 Nächten im März 2024
Antwort von Victoria Villareal, Guest Experience Manager am 30. März 2024
Thank you for taking the time to share the feedback you have. Our team works very hard to provide a welcoming, clean, and most importantly relaxing guest experience, so we are so pleased to hear this was the experience you had while staying with us.I hope that if your travel ever returns you to the Burbank area you will give us the opportunity to host you again. Sincerely,Victoria VillarealGuest Experience ManagerLos Angeles Marriott Burbank Airport

6/10 – Okay

Aaliyah

Geschäftlich gereist
Gut: Personal & Service
Verbesserungswürdig: Sauberkeit
My room was not deep cleaned at all. The walls were disgusting, the room smelled odd, and it just did not provide the normal Marriott experience. If i had a choice, I would never stay here again. The staff was excellent though!
Aufenthalt von 1 Nacht im März 2024
Antwort von Victoria Villareal, Guest Experience Manager am 30. März 2024
Thank you for providing your feedback regarding your recent stay. We're glad to hear that your comment about the excellence of our staff, however, we are genuinely sorry to learn that the cleanliness of our facilities did not meet the high standards we strive to uphold.Please be assured that we take your comments seriously, and we will address this matter with our housekeeping team to ensure improvements are made.We appreciate your valuable feedback and hope to have the opportunity to better serve you in the future.Warm regards,Victoria VillarealGuest Experience ManagerLos Angeles Marriott Burbank Airport

10/10 – Hervorragend

Leonardo

Mit der Familie und kleinen Kindern gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Great place to stay!
Aufenthalt von 1 Nacht im März 2024
Antwort von Victoria Villareal Guest Experience Manager am 30. März 2024
Thank you for taking the time to share the feedback you have. Our team works very hard to provide a welcoming, clean, and most importantly relaxing guest experience, so we are so pleased to hear this was the experience you had while staying with us.I hope that if your travel ever returns you to the Burbank area you will give us the opportunity to host you again. Sincerely,Victoria VillarealGuest Experience ManagerLos Angeles Marriott Burbank Airport

8/10 – Gut

Melissa

Mit Haustieren gereist, Mit der Familie gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Everything was nice and clean. Staff was great.
Aufenthalt von 3 Nächten im März 2024
Antwort von Victoria Villareal Guest Experience Manager am 30. März 2024
Good morning Mrs. Melissa, We sincerely appreciate you for sharing your feedback with us. Our team is dedicated to ensuring a warm, tidy, and above all, care-free guest experience, so we are thrilled to learn that this was reflected during your stay.Should your travels bring you back to the Burbank area, we would be honored to welcome you again.Warm regards,Victoria VillarealGuest Experience ManagerLos Angeles Marriott Burbank Airport

10/10 – Hervorragend

Alexia

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 1 Nacht im März 2024
Antwort von Victoria Villareal Guest Experience Manager am 30. März 2024
Thank you for taking the time to share the feedback you have. Our team works very hard to provide a welcoming, clean, and most importantly relaxing guest experience, so we are so pleased to hear this was the experience you had while staying with us.I hope that if your travel ever returns you to the Burbank area you will give us the opportunity to host you again. Sincerely,Victoria VillarealGuest Experience ManagerLos Angeles Marriott Burbank Airport

10/10 – Hervorragend

Alinza

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Loved it!
Aufenthalt von 1 Nacht im März 2024
Antwort von Victoria Villareal, Guest Experience Manager am 26. März 2024
Thank you for taking the time to share the feedback you have. Our team works very hard to provide a welcoming, clean, and most importantly relaxing guest experience, so we are so pleased to hear this was the experience you had while staying with us.I hope that if your travel ever returns you to the Burbank area you will give us the opportunity to host you again. Sincerely,Victoria VillarealGuest Experience ManagerLos Angeles Marriott Burbank Airport

10/10 – Hervorragend

Anne

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Clean and good services
Aufenthalt von 2 Nächten im März 2024
Antwort von Victoria Villareal, Guest Experience Manager am 26. März 2024
Thank you for taking the time to share the feedback you have. Our team works very hard to provide a welcoming, clean, and most importantly relaxing guest experience, so we are so pleased to hear this was the experience you had while staying with us.I hope that if your travel ever returns you to the Burbank area you will give us the opportunity to host you again. Sincerely,Victoria VillarealGuest Experience ManagerLos Angeles Marriott Burbank Airport

8/10 – Gut

marisella

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Nice front desk agent
Aufenthalt von 1 Nacht im März 2024
Antwort von Victoria Villareal Guest Experience Manager am 30. März 2024
Thank you for taking the time to share the feedback you have. Our team works very hard to provide a welcoming, clean, and most importantly relaxing guest experience, so we are so pleased to hear this was the experience you had while staying with us. I will make sure to share your comment with our Front desk team. I hope that if your travel ever returns you to the Burbank area you will give us the opportunity to host you again. Sincerely,Victoria VillarealGuest Experience ManagerLos Angeles Marriott Burbank Airport

10/10 – Hervorragend

Lee

Geschäftlich gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Nice staff.
Aufenthalt von 2 Nächten im März 2024
Antwort von Victoria Villareal Guest Experience Manager am 30. März 2024
Thank you for taking the time to share the feedback you have. Our team works very hard to provide a welcoming, clean, and most importantly relaxing guest experience, so we are so pleased to hear this was the experience you had while staying with us.I hope that if your travel ever returns you to the Burbank area you will give us the opportunity to host you again. Sincerely,Victoria VillarealGuest Experience ManagerLos Angeles Marriott Burbank Airport