Alle angezeigten Bewertungen beruhen auf Erfahrungen echter Gäste. Nur Reisende, die ihre Unterkunft bei uns gebucht haben, können eine Bewertung abgeben. Wir überprüfen Bewertungen gemäß unseren Richtlinien und veröffentlichen alle Bewertungen, ob positiv oder negativ.Weitere InformationenWird in einem neuen Fenster geöffnet
589 von insgesamt 1070 Gästebewertungen haben eine Bewertung von 10 - Hervorragend" "
10 – Hervorragend
589
217 von insgesamt 1070 Gästebewertungen haben eine Bewertung von 8 - Gut" "
8 – Gut
217
126 von insgesamt 1070 Gästebewertungen haben eine Bewertung von 6 - Okay" "
6 – Okay
126
71 von insgesamt 1070 Gästebewertungen haben eine Bewertung von 4 - Schlecht" "
4 – Schlecht
71
67 von insgesamt 1070 Gästebewertungen haben eine Bewertung von 2 - Ungenügend" "
2 – Ungenügend
67
8,6/10
Sauberkeit
8,6/10
Personal & Service
8,2/10
Ausstattung
8,4/10
Zustand der Unterkunft
8,4/10
Umweltfreundlichkeit
Bewertungen
10/10 – Hervorragend
Kristin
23. Mai 2024
Gut: Ausstattung
Great location and bar
Kristin
Aufenthalt von 1 Nacht im März 2024
Antwort von Victoria Villareal, Guest Experience Manager am 23. Mai 2024
We sincerely appreciate you for sharing your feedback with us. Our team is dedicated to ensuring a warm, tidy, and above all, care-free guest experience, so we are thrilled to learn that this was reflected during your stay.Should your travels bring you back to the Burbank area, we would be honored to welcome you again.Sincerely,Victoria VillarealGuest Experience ManagerLos Angeles Marriott Burbank Airport
10/10 – Hervorragend
Cynthia
21. Mai 2024
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Cynthia
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Victoria Villareal, Guest Experience Manager am 23. Mai 2024
We sincerely appreciate you for sharing your feedback with us. Our team is dedicated to ensuring a warm, tidy, and above all, care-free guest experience, so we are thrilled to learn that this was reflected during your stay.Should your travels bring you back to the Burbank area, we would be honored to welcome you again.Sincerely,Victoria VillarealGuest Experience ManagerLos Angeles Marriott Burbank Airport
6/10 – Okay
Sarah Jane, Moreno Valley
20. Mai 2024
Verbesserungswürdig: Zustand der Unterkunft
It’s updated . Need to remodel.
Sarah Jane
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Victoria Villareal, Guest Experience Manager am 22. Mai 2024
Thank you for taking the time to share your thoughts about your recent stay with us. I'm glad to hear that you noticed some updates in our property.We understand that certain areas may still need attention and improvement. Your feedback regarding the need for further remodeling is valuable to us, and we will use it as we plan future upgrades to ensure a more comfortable and enjoyable experience for our guests.We appreciate your input and hope to welcome you back soon, offering an enhanced experience.
6/10 – Okay
Zhao
18. Mai 2024
Zhao
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Victoria Villareal, Guest Experience Manager am 22. Mai 2024
Our team works very hard to provide a welcoming, clean, and fun guest experience and I sincerely apologize this was not the experience you had while staying with us.We are fully committed to making improvements to ensure that no guest encounters a less than satisfactory stay like yours. To help us better understand your specific concerns and address them effectively, could you please provide more detailed feedback about your recent experience?Again, I want to apologize that this was the experience you had with our property. I hope that if your travel ever returns you to the Burbank area you will give us another opportunity to earn your loyalty.
10/10 – Hervorragend
Diane
Mit einer Gruppe gereist
17. Mai 2024
Beautifully maintained hotel. It was super close to the Burbank airport and they had a shuttle.
Diane
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Victoria Villareal, Guest Experience Manager am 18. Mai 2024
We sincerely appreciate you for sharing your feedback with us. Our team is dedicated to ensuring a warm, tidy, and above all, care-free guest experience, so we are thrilled to learn that this was reflected during your stay.Should your travels bring you back to the Burbank area, we would be honored to welcome you again.Sincerely,Victoria VillarealGuest Experience ManagerLos Angeles Marriott Burbank Airport
10/10 – Hervorragend
Mylene
16. Mai 2024
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Reliable, friendly staff
Mylene
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Victoria Villareal, Guest Experience Manager am 18. Mai 2024
We sincerely appreciate you for sharing your feedback with us. Our team is dedicated to ensuring a warm, tidy, and above all, care-free guest experience, so we are thrilled to learn that this was reflected during your stay.Should your travels bring you back to the Burbank area, we would be honored to welcome you again.Sincerely,Victoria VillarealGuest Experience ManagerLos Angeles Marriott Burbank Airport
6/10 – Okay
LINDSAY
Geschäftlich gereist
15. Mai 2024
Gut: Sauberkeit und Zustand der Unterkunft
Verbesserungswürdig: Ausstattung
It’s clean & convenient
Which makes it busy
LINDSAY
Aufenthalt von 2 Nächten im April 2024
Antwort von Victoria Villareal, Guest Experience Manager am 15. Mai 2024
Thank you for your kind words! We're delighted to hear that you find our hotel clean and convenient. As a popular destination, our hotel indeed experiences high occupancy, but rest assured, our dedicated team is always here to ensure your stay is comfortable and enjoyable.Should you need any assistance during your time with us, please feel free to reach out. We're here to make your stay exceptional.
10/10 – Hervorragend
Rita, Overland Park
Mit der Familie gereist
15. Mai 2024
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Clean easy access frendly staff
Rita
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Victoria Villareal, Guest Experience Manager am 15. Mai 2024
We sincerely appreciate you for sharing your feedback with us. Our team is dedicated to ensuring a warm, tidy, and above all, care-free guest experience, so we are thrilled to learn that this was reflected during your stay.Should your travels bring you back to the Burbank area, we would be honored to welcome you again.Sincerely,Victoria VillarealGuest Experience ManagerLos Angeles Marriott Burbank Airport
8/10 – Gut
SARA
Geschäftlich gereist
14. Mai 2024
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Easy , walking access from Burbank Airport
SARA
Aufenthalt von 1 Nacht im März 2024
Antwort von Victoria Villareal, Guest Experience Manager am 15. Mai 2024
We sincerely appreciate you for sharing your feedback with us. Our team is dedicated to ensuring a warm, tidy, and above all, care-free guest experience, so we are thrilled to learn that this was reflected during your stay.Should your travels bring you back to the Burbank area, we would be honored to welcome you again.Sincerely,Victoria VillarealGuest Experience ManagerLos Angeles Marriott Burbank Airport
8/10 – Gut
Scott
14. Mai 2024
Gut: Sauberkeit
Scott
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Victoria Villareal, Guest Experience Manager am 15. Mai 2024
We sincerely appreciate you for sharing your feedback with us. Our team is dedicated to ensuring a warm, tidy, and above all, care-free guest experience, so we are thrilled to learn that this was reflected during your stay.Should your travels bring you back to the Burbank area, we would be honored to welcome you again.Sincerely,Victoria VillarealGuest Experience ManagerLos Angeles Marriott Burbank Airport
10/10 – Hervorragend
Alexander
14. Mai 2024
Gut: Sauberkeit, Personal & Service und Ausstattung
A
Alexander
Aufenthalt von 3 Nächten im Mai 2024
Antwort von Victoria Villareal, Guest Experience Manager am 15. Mai 2024
We sincerely appreciate you for sharing your feedback with us. Our team is dedicated to ensuring a warm, tidy, and above all, care-free guest experience, so we are thrilled to learn that this was reflected during your stay.Should your travels bring you back to the Burbank area, we would be honored to welcome you again.Sincerely,Victoria VillarealGuest Experience ManagerLos Angeles Marriott Burbank Airport
8/10 – Gut
Robert
14. Mai 2024
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Robert
Aufenthalt von 2 Nächten im Mai 2024
Antwort von Victoria Villareal, Guest Experience Manager am 15. Mai 2024
We sincerely appreciate you for sharing your feedback with us. Our team is dedicated to ensuring a warm, tidy, and above all, care-free guest experience, so we are thrilled to learn that this was reflected during your stay.Should your travels bring you back to the Burbank area, we would be honored to welcome you again.Sincerely,Victoria VillarealGuest Experience ManagerLos Angeles Marriott Burbank Airport
8/10 – Gut
John
9. Mai 2024
John
Aufenthalt von 3 Nächten im April 2024
Antwort von Victoria Villareal, Guest Experience Manager am 10. Mai 2024
We sincerely appreciate you for sharing your feedback with us. Our team is dedicated to ensuring a warm, tidy, and above all, care-free guest experience, so we are thrilled to learn that this was reflected during your stay.Should your travels bring you back to the Burbank area, we would be honored to welcome you again.Sincerely,Victoria VillarealGuest Experience ManagerLos Angeles Marriott Burbank Airport
10/10 – Hervorragend
DANIEL
8. Mai 2024
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
The facility was great except for the toilet flush making so much noise
DANIEL
Aufenthalt von 3 Nächten im Mai 2024
Antwort von Victoria Villareal, Guest Experience Manager am 10. Mai 2024
We sincerely appreciate you for sharing your feedback with us. Our team is dedicated to ensuring a warm, tidy, and above all, care-free guest experience, so we are thrilled to learn that this was reflected during your stay.We do apologize for the inconvenience with the toilet in your room and have had engineering fix it so that we can ensure that was an isolated incident.Should your travels bring you back to the Burbank area, we would be honored to welcome you again.Sincerely,Victoria VillarealGuest Experience ManagerLos Angeles Marriott Burbank Airport
10/10 – Hervorragend
Alma
Mit der Familie und kleinen Kindern gereist, Mit dem Partner gereist, Mit der Familie gereist
6. Mai 2024
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Great hotel! Enjoyed our stay!
Alma
Aufenthalt von 2 Nächten im Mai 2024
Antwort von Victoria Villareal, Guest Experience Manager am 6. Mai 2024
We sincerely appreciate you for sharing your feedback with us. Our team is dedicated to ensuring a warm, tidy, and above all, care-free guest experience, so we are thrilled to learn that this was reflected during your stay.Should your travels bring you back to the Burbank area, we would be honored to welcome you again.Sincerely,Victoria VillarealGuest Experience ManagerLos Angeles Marriott Burbank Airport
10/10 – Hervorragend
Desire
Mit der Familie und kleinen Kindern gereist, Mit einer Gruppe gereist, Mit der Familie gereist
6. Mai 2024
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Na
Desire
Aufenthalt von 2 Nächten im Februar 2024
Antwort von Victoria Villareal, Guest Experience Manager am 6. Mai 2024
We sincerely appreciate you for sharing your feedback with us. Our team is dedicated to ensuring a warm, tidy, and above all, care-free guest experience, so we are thrilled to learn that this was reflected during your stay.Should your travels bring you back to the Burbank area, we would be honored to welcome you again.Sincerely,Victoria VillarealGuest Experience ManagerLos Angeles Marriott Burbank Airport
2/10 – Ungenügend
Leyan
5. Mai 2024
Verbesserungswürdig: Sauberkeit, Personal & Service und Zustand der Unterkunft
Bad
Leyan
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Victoria Villareal, Guest Experience Manager am 10. Mai 2024
Our team works very hard to provide a welcoming, clean, and fun guest experience and I sincerely apologize this was not the experience you had while staying with us.We are fully committed to making improvements to ensure that no guest encounters a less than satisfactory stay like yours. To help us better understand your specific concerns and address them effectively, could you please provide more detailed feedback about your recent experience?Again, I want to apologize that this was the experience you had with our property. I hope that if your travel ever returns you to the Burbank area you will give us another opportunity to earn your loyalty.
2/10 – Ungenügend
Leyan
Mit der Familie gereist
5. Mai 2024
Verbesserungswürdig: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
This stay was terrible. There was bugs in the rooms and the service was terrible.
Leyan
Aufenthalt von 3 Nächten im Mai 2024
Antwort von Victoria Villareal, Guest Experience Manager am 6. Mai 2024
Good morning Valued Guest, Thank you for taking the time to share the feedback you have. Our team works very hard to provide a welcoming, clean, and most importantly relaxing guest experience and I sincerely apologize this was not the experience you had while staying with us.It is alarming to hear this report of bugs in your room, please know this is not the norm and we have started a thorough inspection of this room and the surrounding 2 rooms to ensure this was an isolated incident. Again, I want to apologize that this was the experience you had with our property. I hope that if your travel ever returns you to the Burbank area you will give us another opportunity to earn your loyalty. Please feel free to reach out to me directly if there is anything I can assist with.
6/10 – Okay
Constance
Mit dem Partner gereist
5. Mai 2024
Gut: Ausstattung
Excellent location next to the Burbank Airport. Large room with comfortable bed. However, I woke up with a bug crawling on my leg. That kept me awake!
Constance
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Victoria Villareal, Guest Experience Manager am 15. Mai 2024
I'm sincerely sorry to hear about your unsettling experience during your stay with us.Please know that we take reports of this nature very seriously, and we immediately alerted our housekeeping and maintenance teams to thoroughly inspect and address the situation to prevent any recurrence. Once again, I apologize for the inconvenience and discomfort this incident may have caused you. If there's anything further we can do to assist you or if you have any concerns, please don't hesitate to reach out to us directly.
2/10 – Ungenügend
Jose
5. Mai 2024
Gut: Sauberkeit
Verbesserungswürdig: Personal & Service
Jose
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Victoria Villareal, Guest Experience Manager am 6. Mai 2024
Our team works very hard to provide a welcoming, clean, and fun guest experience and I sincerely apologize this was not the experience you had while staying with us.We are fully committed to making improvements to ensure that no guest encounters a less than satisfactory stay like yours. To help us better understand your specific concerns and address them effectively, could you please provide more detailed feedback about your recent experience?Again, I want to apologize that this was the experience you had with our property. I hope that if your travel ever returns you to the Burbank area you will give us another opportunity to earn your loyalty.
6/10 – Okay
Richard
5. Mai 2024
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Richard
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Victoria Villareal, Guest Experience Manager am 6. Mai 2024
Our team works very hard to provide a welcoming, clean, and fun guest experience and I sincerely apologize this was not the experience you had while staying with us.We are fully committed to making improvements to ensure that no guest encounters a less than satisfactory stay like yours. To help us better understand your specific concerns and address them effectively, could you please provide more detailed feedback about your recent experience?Again, I want to apologize that this was the experience you had with our property. I hope that if your travel ever returns you to the Burbank area you will give us another opportunity to earn your loyalty.
4/10 – Schlecht
Karla
29. Apr. 2024
Gut: Sauberkeit
Karla
Aufenthalt von 2 Nächten im April 2024
Antwort von Victoria Villareal, Guest Experience Manager am 6. Mai 2024
Our team works very hard to provide a welcoming, clean, and fun guest experience and I sincerely apologize this was not the experience you had while staying with us.We are fully committed to making improvements to ensure that no guest encounters a less than satisfactory stay like yours. To help us better understand your specific concerns and address them effectively, could you please provide more detailed feedback about your recent experience?Again, I want to apologize that this was the experience you had with our property. I hope that if your travel ever returns you to the Burbank area you will give us another opportunity to earn your loyalty.
10/10 – Hervorragend
Maggie
Mit der Familie und kleinen Kindern gereist, Mit der Familie gereist
27. Apr. 2024
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
.
Maggie
Aufenthalt von 2 Nächten im April 2024
Antwort von Victoria Villareal, Guest Experience Manager am 28. Apr. 2024
We sincerely appreciate you for sharing your feedback with us. Our team is dedicated to ensuring a warm, tidy, and above all, care-free guest experience, so we are thrilled to learn that this was reflected during your stay.Should your travels bring you back to the Burbank area, we would be honored to welcome you again.Sincerely,Victoria VillarealGuest Experience ManagerLos Angeles Marriott Burbank Airport
10/10 – Hervorragend
Aurelie
26. Apr. 2024
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
I’d recommend
Aurelie
Aufenthalt von 2 Nächten im April 2024
Antwort von Victoria Villareal, Guest Experience Manager am 28. Apr. 2024
We sincerely appreciate you for sharing your feedback with us. Our team is dedicated to ensuring a warm, tidy, and above all, care-free guest experience, so we are thrilled to learn that this was reflected during your stay.Should your travels bring you back to the Burbank area, we would be honored to welcome you again.Sincerely,Victoria VillarealGuest Experience ManagerLos Angeles Marriott Burbank Airport
8/10 – Gut
Philip, Delta
Geschäftlich gereist
24. Apr. 2024
Gut: Sauberkeit und Personal & Service
Convenient for the airport but the rooms are a little tired. The a/c in my room was extremely noisy too.
Philip
Aufenthalt von 1 Nacht im April 2024
Antwort von Victoria Villareal, Guest Experience Manager am 25. Apr. 2024
Good afternoon Mr. Phillip,We sincerely appreciate you for sharing your feedback with us. Our team is dedicated to ensuring a warm, tidy, and above all, care-free guest experience, so we are glad you found it convenient and appreciate your feedback on the noise in the room so we may remedy the error.Should your travels bring you back to the Burbank area, we would be honored to welcome you again and provide you with the excellent service and experience you deserve.Sincerely,Victoria VillarealGuest Experience ManagerLos Angeles Marriott Burbank Airport
10/10 – Hervorragend
DeShaun
23. Apr. 2024
DeShaun
Aufenthalt von 3 Nächten im April 2024
Antwort von Victoria Villareal, Guest Experience Manager am 25. Apr. 2024
We sincerely appreciate you for sharing your feedback with us. Our team is dedicated to ensuring a warm, tidy, and above all, care-free guest experience, so we are thrilled to learn that this was reflected during your stay.Should your travels bring you back to the Burbank area, we would be honored to welcome you again.Sincerely,Victoria VillarealGuest Experience ManagerLos Angeles Marriott Burbank Airport
10/10 – Hervorragend
Deborah
Mit der Familie gereist
23. Apr. 2024
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
The restaurant and outdoor pool areas were very relaxing. Everything was nice
Deborah
Aufenthalt von 3 Nächten im April 2024
Antwort von Victoria Villareal, Guest Experience Manager am 25. Apr. 2024
We sincerely appreciate you for sharing your feedback with us. Our team is dedicated to ensuring a warm, tidy, and above all, care-free guest experience, so we are thrilled to learn that this was reflected during your stay.Should your travels bring you back to the Burbank area, we would be honored to welcome you again.Sincerely,Victoria VillarealGuest Experience ManagerLos Angeles Marriott Burbank Airport
6/10 – Okay
Clifton
Geschäftlich gereist
18. Apr. 2024
Verbesserungswürdig: Ausstattung
First, upon arriving the first thing I noticed was the entry canopy in disrepair. Curb appeal was not up to par as expected which indicates poor management. Second finishes on way to room and in room showed signs proper maintenance had not been performed. A review by an independent auditor to assess maintenance issues identified would be my recommendation.
Clifton
Aufenthalt von 1 Nacht im April 2024
Antwort von Victoria Villareal, Guest Experience Manager am 15. Mai 2024
I appreciate you bringing these concerns to our attention and sincerely apologize for any disappointment caused by the condition of our property during your stay. Your feedback is invaluable as we continuously strive to enhance our guests' experience and maintain the highest standards of quality and service.Please rest assured that I have forwarded your detailed feedback to our management team for immediate review and action. We take your comments seriously and will work diligently to address the issues you've raised, including conducting a thorough assessment by an independent auditor to ensure that all maintenance issues are promptly identified and resolved.Thank you for your understanding and patience. We value your patronage and hope to have the opportunity to regain your trust and welcome you back for a more positive experience in the future.
4/10 – Schlecht
Tanya Denise
Geschäftlich gereist
18. Apr. 2024
Verbesserungswürdig: Ausstattung und Zustand der Unterkunft
Stayed 4 nights business trip. Toilet was broken and not repaired until the 4th night, even tho I called daily. I was declined any compensation from Marriott and Expedia. Our parking pass expired the second day and we were unable to leave for our first meeting. Female staff was EXTREMELY RUDE. Never ever dealing with Expedia. Contacting both companies’ corporate offices soon
Tanya Denise
Aufenthalt von 4 Nächten im April 2024
10/10 – Hervorragend
RENATA
18. Apr. 2024
RENATA
Aufenthalt von 4 Nächten im Januar 2024
Antwort von Victoria Villareal, Guest Experience Manager am 10. Mai 2024
We sincerely appreciate you for sharing your feedback with us. Our team is dedicated to ensuring a warm, tidy, and above all, care-free guest experience, so we are thrilled to learn that this was reflected during your stay.Should your travels bring you back to the Burbank area, we would be honored to welcome you again.Sincerely,Victoria VillarealGuest Experience ManagerLos Angeles Marriott Burbank Airport
2/10 – Ungenügend
Becky
17. Apr. 2024
Becky
Aufenthalt von 4 Nächten im April 2024
Antwort von Victoria Villareal, Guest Experience Manager am 10. Mai 2024
Our team works very hard to provide a welcoming, clean, and fun guest experience and I sincerely apologize this was not the experience you had while staying with us.We are fully committed to making improvements to ensure that no guest encounters a less than satisfactory stay like yours. To help us better understand your specific concerns and address them effectively, could you please provide more detailed feedback about your recent experience?Again, I want to apologize that this was the experience you had with our property. I hope that if your travel ever returns you to the Burbank area you will give us another opportunity to earn your loyalty.
10/10 – Hervorragend
Kimberlie, Fairfield
Mit dem Partner gereist, Mit einer Gruppe gereist
13. Apr. 2024
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
This was an excellent choice for our 24-hour trip to LA for the Jimmy Buffett Tribute Concert at The Hollywood Bowl. Having flown into the Burbank Airport many times, we knew the Marriott shuttle was a requirement. Bonvoy membership got us access to the club lounge which was great for a quick, early breakfast. No snack options were there in the afternoon but we made two stops at EDB Grill where Sal served us great margaritas and small plates. Kai made check in a breeze! Only complaints were the room had a flashing light on smoke detector or something that was annoying and there was only one USB port in an alarm clock on one nightstand.
Kimberlie
Aufenthalt von 1 Nacht im April 2024
Antwort von Victoria Villareal, Guest Experience Manager am 15. Apr. 2024
We sincerely appreciate you for sharing your feedback with us. Our team is dedicated to ensuring a warm, tidy, and above all, care-free guest experience, so we are thrilled to learn that this was reflected during your stay.Should your travels bring you back to the Burbank area, we would be honored to welcome you again.Sincerely,Victoria VillarealGuest Experience ManagerLos Angeles Marriott Burbank Airport
8/10 – Gut
Lei
7. Apr. 2024
Gut: Zustand der Unterkunft
Lei
Aufenthalt von 4 Nächten im April 2024
Antwort von Victoria Villareal, Guest Experience Manager am 9. Apr. 2024
We sincerely appreciate you for sharing your feedback with us. Our team is dedicated to ensuring a warm, tidy, and above all, care-free guest experience, so we are thrilled to learn that this was reflected during your stay.Should your travels bring you back to the Burbank area, we would be honored to welcome you again.Sincerely,Victoria VillarealGuest Experience ManagerLos Angeles Marriott Burbank Airport
10/10 – Hervorragend
Dolkar
Mit der Familie gereist
4. Apr. 2024
Gut: Sauberkeit, Ausstattung und Zustand der Unterkunft
I liked the two pools and the ping pong table. Room was very clean.
Dolkar
Aufenthalt von 3 Nächten im März 2024
Antwort von Victoria Villareal, Guest Experience Manager am 5. Apr. 2024
We sincerely appreciate you for sharing your feedback with us. Our team is dedicated to ensuring a warm, tidy, and above all, care-free guest experience, so we are thrilled to learn that this was reflected during your stay.We are so pleased you were able to enjoy both pools and the ping pong table as well!Should your travels bring you back to the Burbank area, we would be honored to welcome you again.Sincerely,Victoria VillarealGuest Experience ManagerLos Angeles Marriott Burbank Airport
10/10 – Hervorragend
Jie
4. Apr. 2024
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Jie
Aufenthalt von 3 Nächten im April 2024
Antwort von Victoria Villareal, Guest Experience Manager am 5. Apr. 2024
We sincerely appreciate you for sharing your feedback with us. Our team is dedicated to ensuring a warm, tidy, and above all, care-free guest experience, so we are thrilled to learn that this was reflected during your stay.Should your travels bring you back to the Burbank area, we would be honored to welcome you again.Sincerely,Victoria VillarealGuest Experience ManagerLos Angeles Marriott Burbank Airport
8/10 – Gut
Lal
4. Apr. 2024
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Lal
Aufenthalt von 2 Nächten im April 2024
Antwort von Victoria Villareal, Guest Experience Manager am 5. Apr. 2024
We sincerely appreciate you for sharing your feedback with us. Our team is dedicated to ensuring a warm, tidy, and above all, care-free guest experience, so we are thrilled to learn that this was reflected during your stay.Should your travels bring you back to the Burbank area, we would be honored to welcome you again.Sincerely,Victoria VillarealGuest Experience ManagerLos Angeles Marriott Burbank Airport
6/10 – Okay
Ashish
Mit der Familie und kleinen Kindern gereist
4. Apr. 2024
Gut: Personal & Service
Verbesserungswürdig: Zustand der Unterkunft
Two restaurants and two different experiences. The EDB restaurant was amazing. The server was great! The Grill restaurant was okay.
The internet was non functional. I had to make several requests to workaround it by calling their outsourced service provider. All in all, I find my experience okay experience.
Ashish
Aufenthalt von 2 Nächten im April 2024
Antwort von Victoria Villareal, Guest Experience Manager am 9. Apr. 2024
Good morning Mr. Ashish,I'm delighted to hear that your visit to EDB restaurant was amazing, and that you found the service to be great. Providing exceptional service is our top priority, and it's rewarding to know that our efforts have made a positive impact on your dining experience.However, I regret to learn that your experience at Daily Grill was not up to our usual standards. I sincerely apologize for the inconvenience caused by the non-functional internet and the subsequent challenges in resolving the issue.Thank you for bringing this matter to our attention. We genuinely appreciate your patronage and hope to have the opportunity to welcome you back for a truly exceptional experience.Warm regards,Victoria VillarealLos Angeles Burbank Airport Marriott Hotel
10/10 – Hervorragend
kira
3. Apr. 2024
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
kira
Aufenthalt von 2 Nächten im März 2024
Antwort von Victoria Villareal, Guest Experience Manager am 5. Apr. 2024
We sincerely appreciate you for sharing your feedback with us. Our team is dedicated to ensuring a warm, tidy, and above all, care-free guest experience, so we are thrilled to learn that this was reflected during your stay.Should your travels bring you back to the Burbank area, we would be honored to welcome you again.Sincerely,Victoria VillarealGuest Experience ManagerLos Angeles Marriott Burbank Airport
10/10 – Hervorragend
Amber
Mit der Familie gereist
2. Apr. 2024
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Great location and our stay was quiet even though located next to the airport.
Amber
Aufenthalt von 1 Nacht im März 2024
Antwort von Victoria Villareal, Guest Experience Manager am 2. Apr. 2024
We sincerely appreciate you for sharing your feedback with us. Our team is dedicated to ensuring a warm, tidy, and above all, care-free guest experience, so we are thrilled to learn that this was reflected during your stay.Should your travels bring you back to the Burbank area, we would be honored to welcome you again.Sincerely,Victoria VillarealGuest Experience ManagerLos Angeles Marriott Burbank Airport
10/10 – Hervorragend
Holly
Mit dem Partner gereist
1. Apr. 2024
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Very Clean and totally accessible to all we were wanting to do while in town. Excellent Staff!!!
Holly
Aufenthalt von 1 Nacht im März 2024
Antwort von Victoria Villareal, Guest Experience Manager am 1. Apr. 2024
We sincerely appreciate you for sharing your feedback with us. Our team is dedicated to ensuring a warm, tidy, and above all, care-free guest experience, so we are thrilled to learn that this was reflected during your stay.Should your travels bring you back to the Burbank area, we would be honored to welcome you again.Sincerely,Victoria VillarealGuest Experience ManagerLos Angeles Marriott Burbank Airport
10/10 – Hervorragend
Elizabeth
30. März 2024
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
They let me check in very early, I really appreciated it. You can walk to the airport in about 5-10 minutes so the location is great.
Elizabeth
Aufenthalt von 1 Nacht im März 2024
Antwort von Victoria Villareal, Guest Experience Manager am 2. Apr. 2024
We sincerely appreciate you for sharing your feedback with us. Our team is dedicated to ensuring a warm, tidy, and above all, care-free guest experience, so we are thrilled to learn that this was reflected during your stay.Should your travels bring you back to the Burbank area, we would be honored to welcome you again.Sincerely,Victoria VillarealGuest Experience ManagerLos Angeles Marriott Burbank Airport
10/10 – Hervorragend
Dawn
30. März 2024
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Nice hotel, friendly staff
Dawn
Aufenthalt von 3 Nächten im März 2024
Antwort von Victoria Villareal, Guest Experience Manager am 30. März 2024
Thank you for taking the time to share the feedback you have. Our team works very hard to provide a welcoming, clean, and most importantly relaxing guest experience, so we are so pleased to hear this was the experience you had while staying with us.I hope that if your travel ever returns you to the Burbank area you will give us the opportunity to host you again. Sincerely,Victoria VillarealGuest Experience ManagerLos Angeles Marriott Burbank Airport
6/10 – Okay
Aaliyah
Geschäftlich gereist
29. März 2024
Gut: Personal & Service
Verbesserungswürdig: Sauberkeit
My room was not deep cleaned at all. The walls were disgusting, the room smelled odd, and it just did not provide the normal Marriott experience. If i had a choice, I would never stay here again. The staff was excellent though!
Aaliyah
Aufenthalt von 1 Nacht im März 2024
Antwort von Victoria Villareal, Guest Experience Manager am 30. März 2024
Thank you for providing your feedback regarding your recent stay. We're glad to hear that your comment about the excellence of our staff, however, we are genuinely sorry to learn that the cleanliness of our facilities did not meet the high standards we strive to uphold.Please be assured that we take your comments seriously, and we will address this matter with our housekeeping team to ensure improvements are made.We appreciate your valuable feedback and hope to have the opportunity to better serve you in the future.Warm regards,Victoria VillarealGuest Experience ManagerLos Angeles Marriott Burbank Airport
10/10 – Hervorragend
Leonardo
Mit der Familie und kleinen Kindern gereist
28. März 2024
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Great place to stay!
Leonardo
Aufenthalt von 1 Nacht im März 2024
Antwort von Victoria Villareal Guest Experience Manager am 30. März 2024
Thank you for taking the time to share the feedback you have. Our team works very hard to provide a welcoming, clean, and most importantly relaxing guest experience, so we are so pleased to hear this was the experience you had while staying with us.I hope that if your travel ever returns you to the Burbank area you will give us the opportunity to host you again. Sincerely,Victoria VillarealGuest Experience ManagerLos Angeles Marriott Burbank Airport
8/10 – Gut
Melissa
Mit Haustieren gereist, Mit der Familie gereist
27. März 2024
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Everything was nice and clean. Staff was great.
Melissa
Aufenthalt von 3 Nächten im März 2024
Antwort von Victoria Villareal Guest Experience Manager am 30. März 2024
Good morning Mrs. Melissa, We sincerely appreciate you for sharing your feedback with us. Our team is dedicated to ensuring a warm, tidy, and above all, care-free guest experience, so we are thrilled to learn that this was reflected during your stay.Should your travels bring you back to the Burbank area, we would be honored to welcome you again.Warm regards,Victoria VillarealGuest Experience ManagerLos Angeles Marriott Burbank Airport
10/10 – Hervorragend
Alexia
25. März 2024
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Alexia
Aufenthalt von 1 Nacht im März 2024
Antwort von Victoria Villareal Guest Experience Manager am 30. März 2024
Thank you for taking the time to share the feedback you have. Our team works very hard to provide a welcoming, clean, and most importantly relaxing guest experience, so we are so pleased to hear this was the experience you had while staying with us.I hope that if your travel ever returns you to the Burbank area you will give us the opportunity to host you again. Sincerely,Victoria VillarealGuest Experience ManagerLos Angeles Marriott Burbank Airport
10/10 – Hervorragend
Alinza
24. März 2024
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Loved it!
Alinza
Aufenthalt von 1 Nacht im März 2024
Antwort von Victoria Villareal, Guest Experience Manager am 26. März 2024
Thank you for taking the time to share the feedback you have. Our team works very hard to provide a welcoming, clean, and most importantly relaxing guest experience, so we are so pleased to hear this was the experience you had while staying with us.I hope that if your travel ever returns you to the Burbank area you will give us the opportunity to host you again. Sincerely,Victoria VillarealGuest Experience ManagerLos Angeles Marriott Burbank Airport
10/10 – Hervorragend
Anne
24. März 2024
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Clean and good services
Anne
Aufenthalt von 2 Nächten im März 2024
Antwort von Victoria Villareal, Guest Experience Manager am 26. März 2024
Thank you for taking the time to share the feedback you have. Our team works very hard to provide a welcoming, clean, and most importantly relaxing guest experience, so we are so pleased to hear this was the experience you had while staying with us.I hope that if your travel ever returns you to the Burbank area you will give us the opportunity to host you again. Sincerely,Victoria VillarealGuest Experience ManagerLos Angeles Marriott Burbank Airport
8/10 – Gut
marisella
24. März 2024
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Nice front desk agent
marisella
Aufenthalt von 1 Nacht im März 2024
Antwort von Victoria Villareal Guest Experience Manager am 30. März 2024
Thank you for taking the time to share the feedback you have. Our team works very hard to provide a welcoming, clean, and most importantly relaxing guest experience, so we are so pleased to hear this was the experience you had while staying with us. I will make sure to share your comment with our Front desk team. I hope that if your travel ever returns you to the Burbank area you will give us the opportunity to host you again. Sincerely,Victoria VillarealGuest Experience ManagerLos Angeles Marriott Burbank Airport
10/10 – Hervorragend
Lee
Geschäftlich gereist
23. März 2024
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Nice staff.
Lee
Aufenthalt von 2 Nächten im März 2024
Antwort von Victoria Villareal Guest Experience Manager am 30. März 2024
Thank you for taking the time to share the feedback you have. Our team works very hard to provide a welcoming, clean, and most importantly relaxing guest experience, so we are so pleased to hear this was the experience you had while staying with us.I hope that if your travel ever returns you to the Burbank area you will give us the opportunity to host you again. Sincerely,Victoria VillarealGuest Experience ManagerLos Angeles Marriott Burbank Airport