Dear Dencel, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is adequately addressed.Sincerely,Hotel Management

Dear Veronica, Thank you for taking the time to share your review. We apologize for not meeting your expectations with the rooms and regret any inconvenience caused by the unavailability of towels and the disappointing shower pressure. Our priority is providing comfortable and well-equipped amenities, and we regret any oversights. We will address this with the maintenance and housekeeping teams to ensure enhancement. Thank you for bringing these concerns to our attention, and we hope to have the opportunity to provide you with a more satisfactory experience in the future.Sincerely,Hotel Management

Dear Esmeralda, Thank you for taking the time to share your review. We seem to have fallen short of your expectations and regret that your stay was less than perfect. Please accept our apologies, and we hope you will give us another chance to provide you with a better experience.Sincerely,Hotel Management

Dear TAE HO, Thank you for selecting our establishment and taking the time to provide us with your feedback. We sincerely apologize for the odor issue you encountered during your stay. Ensuring a clean and comfortable environment for all our guests is our top priority, and we regret that your experience was affected by this unpleasant smell. Rest assured, your feedback will be promptly addressed with our housekeeping team to prevent recurrence. We appreciate your understanding and patience in this matter, and we hope to have the opportunity to offer you a more satisfying experience on your next visit. Sincerely,Hotel Management

Dear Vanessa, Please accept our apologies for the inconvenience you experienced during your stay. Please know that cleanliness and pest control are top priorities for us, and we take reports of this nature very seriously. Our team will immediately address the issue to ensure it is resolved and to prevent any recurrence in the future. We appreciate you bringing this to our attention and hope you will give us another opportunity to provide you with a more enjoyable stay.Sincerely,Hotel Management

Dear Melissa, Thank you for taking the time to write a review. We take guest feedback seriously, as it allows us to continue to improve our guest experience. We appreciate your review and will be taking the necessary steps to ensure the issues you described do not occur in the future.Sincerely,Hotel Management

Dear Brian, Thank you for sharing your feedback about your recent stay with us. We understand that a clean and fresh hotel is essential for a pleasant stay, and we sincerely apologize for falling short of your expectations. Please know that we take cleanliness very seriously and will take the necessary steps to address your concerns. We hope you will give us another opportunity to demonstrate our commitment to providing exceptional experiences. Sincerely,Hotel Management

Dear Caitlin, We are so grateful for your words about your recent trip for LA sevens rugby tournament. We pride ourselves on providing an exceptional stay for our guests, which means the world to us when we succeed. Knowing when our guests can enjoy everything about our hotel is always excellent. Our team is devoted to ensuring each guest feels at home and wants to return, and we hope to see you again soon here at Extended Stay America.Sincerely,Hotel Management

Dear Yohannes, Thank you for being our guest. We are happy to know you had a pleasant stay. However, it isn't very reassuring to read that we did not meet all your expectations. Your notes for updating the condition of the room have been shared with the relevant team. Please give us another chance to show you the outstanding service we typically provide.Sincerely,Hotel Management

Dear hernan, We sincerely apologize for the inconvenience you encountered during your stay. Your comfort is our priority, and we regret that the cleanliness and noise concerns fell short of your expectations. We take your feedback seriously and will address these issues promptly to ensure a more enjoyable experience for our guests in the future. We appreciate your candid feedback and hope you will allow us another chance to provide you a better and more pleasant stay.Sincerely,Hotel Management

Dear Jafar, Thank you for taking the time to write a review. We take guest feedback seriously, as it allows us to continue to improve our guest experience. We appreciate your review and will be taking the necessary steps to ensure the issues you described do not occur in the future.Sincerely,Hotel Management

Dear Carlos, We realize the importance of first impressions, and fresh, clean accommodations must set the tone for a great stay. We apologize for any oversights in your room's preparation. We will follow up with our housekeeping staff to ensure we are flawlessly preparing each room for our guests. Thank you once more for choosing us; we appreciate your business.Sincerely,Hotel Management

Dear Luz, Thank you for writing a review of your time with Extended Stay America! We are happy to know you were pleased with our staff and services. We appreciate your business and look forward to seeing you again for another memorable experience. Have a great day! Sincerely,Hotel Management

Dear George, We sincerely apologize for the inconvenience you experienced during your stay. Your feedback highlights areas where we fell short of expectations, and we appreciate you bringing them to our attention. Rest assured, we are actively addressing the issues with our housekeeping and breakfast offerings to enhance our services. Your comments are invaluable, and we hope to provide you with a more seamless and enjoyable stay in the future. Thank you for your understanding.Sincerely,Hotel Management

Dear Craig, We sincerely apologize for the challenges you faced during your brief stay. It's disheartening to hear that your experience fell short of expectations. We value your feedback and understand the importance of improvement. Please be assured that we are actively addressing any concerns to enhance our services. We appreciate your acknowledgment of the staff's efforts and hope to have the opportunity to provide you with a significantly improved experience in the future.Sincerely,Hotel Management

Dear Ricardo, Thank you for dedicating the time to share your experience. We are devoted to giving each guest a brilliant travel experience; therefore, we apologize for not meeting your expectations. We value our guest's feedback and are grateful for comments that help us identify areas where we may need additional attention. We will take proper action, and we hope you will revisit and allow us to give you the outstanding experience we are known for providing.Sincerely,Hotel Management

Dear Lily, We would like to express our deepest apologies on behalf of our entire team for failing to meet your expectations during your stay at our hotel. We take all concerns seriously, especially regarding the cleanliness of our hotel, which is our top priority. Your feedback is invaluable, and we will immediately address this matter with our housekeeping team to ensure such oversights do not recur. We hope you will give us another opportunity to serve you and provide a memorable experience. Sincerely,Hotel Management

Dear Brooke, Thank you for sharing your experience. Your feedback is very important to us, as it will assist us in improving our guest experience. We will take the necessary steps to ensure this does not occur in the future.Sincerely,Hotel Management

Dear Kimberly, Thank you for bringing this to our attention. We appreciate your feedback and apologize for any inconvenience. Our team at Extended Stay America is committed to addressing this issue promptly. We value your stay and will take the necessary steps to ensure a more pleasant experience in the future.Sincerely,Hotel Management

Dear David, We are disheartened to see your comment, as this is far from what we want our guests to experience. Our promise to our guests includes a commitment to providing a clean and well-maintained environment, and we are very sorry that did not happen when you were here. We are very concerned about your experience and have immediately brought this to the attention of our housekeeping for review and action. Please know this is not usual for us, and we hope you give us another chance on your next visit to Los Angeles.Sincerely,Hotel Management

Dear Mayra, We appreciate your feedback and apologize for any discomfort you experienced. We understand the importance of a comfortable stay and use your comments to improve our services. If your travels bring you back to the area, we hope to provide you with an enhanced experience that meets your expectations. Thank you for taking the time to share your thoughts.Sincerely,Hotel Management

Dear Naomi, Please accept our sincere apologies for not meeting your expectations. Cleanliness is a top priority for all our employees, and we take these issues seriously. We will address this matter with our head of housekeeping and with the department associates to ensure this is resolved. We appreciate your patience and for bringing this to our attention. We would welcome another opportunity to show you the outstanding stay you deserve, and we do hope to welcome you back again soon. Sincerely,Hotel Management

Dear Ron, Thank you for staying with us and for taking the time to leave your comments. We are sorry for the disturbances you reported. Our pest control provider has serviced the hotel, and we will ensure procedures are being followed to prevent any future issues. Also, we are sorry for the unexpected water outage on one of the days during your stay and apologize for the inconvenience this caused. We regret the frustrations you experienced, and we are grateful for your patience. We hope you will accept our apologies and consider staying with us again.Sincerely,Hotel Management

Dear Toya, We're sorry to hear about your experience during your stay. We take pest control seriously and will address this concern. Your feedback helps us improve our services to ensure a more comfortable stay for our guests. We apologize for any inconvenience you faced and appreciate your patience. We hope to have the opportunity to provide you with a more enjoyable experience in the future. Thank you for your feedback.Sincerely,Hotel Management

Dear Yoshitake, We appreciate your feedback and are glad to hear that Patty at the front desk was able to assist you in finding a more comfortable room. We're sorry for the initial inconvenience you faced, and we'll use your comments to improve our services and room conditions. Your comfort is essential to us, and we hope to provide you with a more enjoyable experience during any future stays. Thank you for choosing to stay with us.Sincerely,Hotel Management

Dear Jorge, Thank you for taking the time to leave your valuable feedback for us. We apologize for not meeting all of your expectations. Our standards are high, not only in service but also in maintaining the overall look and feel of our hotel, and we will gladly share your feedback with the appropriate individuals as we plan for the future. We hope you will consider us again the next time in the area.Sincerely,Hotel Management

Dear Marjorie, Thank you for choosing us for your accommodation and sharing your feedback. We apologize for any concerns you encountered during your stay. Your feedback is valuable, and we understand the importance of a clean and well-maintained environment for our guests. We will use your comments to address these issues and improve our services. We appreciate your understanding and hope to provide a more comfortable and enjoyable experience on your next visit. Thank you for sharing your thoughts.Sincerely,Hotel Management

Dear kathleen, Thank you for taking the time to write a review of our hotel. Your comments on the mentioned issues have left us disheartened. We will look into this further and significantly appreciate you bringing this to our attention. Your remarks are noted and shared with the concerned individuals for further improvement. Our staff is included in the discussion to ensure this service failure doesn't happen again. Your feedback will help us to improve our service and guest experience continuously. Please return, and we will provide you with a flawless stay in the future.Sincerely,Hotel Management