Blick auf die Stadt
Verfügbarkeit prüfen

Bewertungen von Thistle London Marble Arch

4 out of 5
Thistle London Marble Arch
Bryanston Street, Marble Arch, London, England

Bewertungen

8,2

Sehr gut

404 von insgesamt 1003 Gästebewertungen haben eine Bewertung von 10 - Hervorragend" "
365 von insgesamt 1003 Gästebewertungen haben eine Bewertung von 8 - Gut" "
121 von insgesamt 1003 Gästebewertungen haben eine Bewertung von 6 - Okay" "
63 von insgesamt 1003 Gästebewertungen haben eine Bewertung von 4 - Schlecht" "
50 von insgesamt 1003 Gästebewertungen haben eine Bewertung von 2 - Ungenügend" "

8,2/10

Sauberkeit

8,4/10

Personal & Service

8,0/10

Ausstattung

7,8/10

Zustand der Unterkunft

7,8/10

Umweltfreundlichkeit

Bewertungen

8/10 – Gut

Michael Leonhard

Mit einer Gruppe gereist
Gut: Sauberkeit, Personal & Service und Ausstattung
Gute und zentrale Lage, Zimmer gut ausgestattet und für Londoner Verhältnisse recht gross. Frühstück reichhaltig, aber teilweise lange Wartezeit vor den Kaffeeautomaten. Nervig war der Fahrstuhl, hier liefen nur zwei von vier. Deshalb teilweise lange Schlangen. Soll aber bis Sommer wieder alles in Ordnung sein.
Aufenthalt von 4 Nächten im Mai 2024
Antwort von Tony Hill am 20. Mai 2024
Dear Michael Leonhard, Thank you so much for taking the time to share this wonderful reviewing following your recent reservation at Thistle Marble Arch. Our team constantly strives to provide excellent customer service and create memorable moments, and I am delighted to learn you loved your stay with us. I hope to have the pleasure of welcoming you back for another fantastic experience. Kind regards, Tony Hill,General Manager

8/10 – Gut

Marina

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Great location with Oxford Street around the corner and Tube stations nearby. Good value for money, e.g. breakfast included and it was a good breakfast buffet.
Aufenthalt von 3 Nächten im April 2024
Antwort von Tony Hill am 25. Apr. 2024
Dear Marina, On behalf of and the entire team here at Thistle Marble Arch Hotel, thank you so much for having taken the time to share this wonderful review following your recent stay with us. I am delighted to see that the quality of the service provided contributed positively to an enjoyable stay and hope to have the pleasure of welcoming you back here the next time your travels take you to London. Should you ever require any assistance with making future reservations, I remain entirely at your disposal.Kind Regards,Tony HillGeneral Manager

10/10 – Hervorragend

Mirela

Mit der Familie und kleinen Kindern gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Top Unterkunft.zimmer gross und geräumig. Beste Lage die Stadt zu erkunden . Super Frühstück und sehr nette Mitarbeiter. Würde immer wieder hin gehen
Aufenthalt von 2 Nächten im April 2024
Antwort von Tony Hill am 22. Apr. 2024
Dear Mirela, Thank you for having taken the time to complete a review following your recent stay with us. I am pleased to see that your lasting impression is a positive one and hope to have the pleasure of welcoming you back at Thistle Marble Arch Hotel the next time your travels take you to London. Kind Regards, Tony Hill General Manager

8/10 – Gut

Christian, Solingen

Mit der Familie gereist
Verbesserungswürdig: Ausstattung
Lage und Anbindung an U-Bahn hervorragend, Zustand der Zimmer durchschnittlich (max. 3-Sterne-Niveau), Preis-Leistungsverhältnis für London absolut ok.
Aufenthalt von 4 Nächten im April 2024
Antwort von Tony Hill am 8. Apr. 2024
Dear Christian, On behalf of the entire team here at Thistle Marble Arch Hotel, thank you so much for having taken the time to share this wonderful review following your recent stay with us. I am delighted to see that the quality of the service provided contributed positively to an enjoyable stay and hope to have the pleasure of welcoming you back here the next time your travels take you to London. Should you ever require any assistance with making future reservations, I remain entirely at your disposal.Kind Regards,

10/10 – Hervorragend

Rebecca

Mit einer Gruppe gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
The staff was super friendly and helpful! The location is awesome!
Aufenthalt von 7 Nächten im März 2024
Antwort von Tony Hill, General Manager am 6. Apr. 2024
On behalf of the entire team here at Thistle Marble Arch Hotel, thank you so much for having taken the time to share this wonderful review following your recent stay with us. I am delighted to see that the quality of the service provided contributed positively to an enjoyable stay and hope to have the pleasure of welcoming you back here the next time your travels take you to London. Should you ever require any assistance with making future reservations, I remain entirely at your disposal. Kind Regards,

8/10 – Gut

Sandra

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service und Ausstattung
The room was very big an clean. The beds were greate. The Hotel is very good arrvied by tube or train. One point minus because of the Lifts, there are only two for too much people, and it was not possible to get all foods and drinks which were mentioned at the card.
Aufenthalt von 3 Nächten im April 2024
Antwort von Tony Hill am 4. Apr. 2024
Dear Sandra, On behalf of the entire team here at Thistle Marble Arch Hotel, thank you so much for having taken the time to share this wonderful review following your recent stay with us. I am delighted to see that the quality of the service provided contributed positively to an enjoyable stay and hope to have the pleasure of welcoming you back here the next time your travels take you to London. Should you ever require any assistance with making future reservations, I remain entirely at your disposal. Kind Regards, Tony Hill General Manager

8/10 – Gut

Torsten

Gut: Sauberkeit und Personal & Service
Aufenthalt von 3 Nächten im März 2024
Antwort von Tony Hill am 3. Apr. 2024
On behalf of the entire team here at Thistle Marble Arch Hotel, thank you so much for having taken the time to share this wonderful review following your recent stay with us. I am delighted to see that the quality of the service provided contributed positively to an enjoyable stay and hope to have the pleasure of welcoming you back here the next time your travels take you to London. Should you ever require any assistance with making future reservations, I remain entirely at your disposal. Kind Regards, Tony Hill General Manager

8/10 – Gut

Martin

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Gute Einkaufsmöglichkeiten in der Nähe. Leider haben nicht alle Lifte funktioniert, daher lange Wartezeiten
Aufenthalt von 5 Nächten im März 2024
Antwort von Tony Hill General Manager am 31. März 2024
On behalf of the entire team here at Thistle Marble Arch Hotel, thank you so much for having taken the time to share this wonderful review following your recent stay with us. I am delighted to see that the quality of the service provided contributed positively to an enjoyable stay and hope to have the pleasure of welcoming you back here the next time your travels take you to London. Should you ever require any assistance with making future reservations, I remain entirely at your disposal. Kind Regards, Tony Hill General Manager

8/10 – Gut

Holger

Gut: Sauberkeit und Personal & Service
Aufenthalt von 5 Nächten im März 2024
Antwort von Tony Hill, General Manager am 31. März 2024
Dear Holger, On behalf of the entire team here at Thistle Marble Arch Hotel, thank you so much for having taken the time to share this wonderful review following your recent stay with us. I am delighted to see that the quality of the service provided contributed positively to an enjoyable stay and hope to have the pleasure of welcoming you back here the next time your travels take you to London. Should you ever require any assistance with making future reservations, I remain entirely at your disposal. Kind Regards,

4/10 – Schlecht

Norbert Walter

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 4 Nächten im März 2024
Antwort von Tony Hill am 24. März 2024
Thank you for completing our online survey, we really do appreciate our guests taking the time to share their experiences with us. Our team constantly strives to provide excellent customer service and create memorable moments and it extremely disappointing to hear that we did not do this during your recent stay. I will address your issue and assure you that poor service is not typical of Thistle London Marble Arch. Again, my sincere apologies and hoping that you may give us another chance when you are next visiting London. Yours sincerely, Tony Hill General Manager

8/10 – Gut

Adriana

Geschäftlich gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 1 Nacht im Oktober 2023
Antwort von Tony Hill am 12. Okt. 2023
Dear Adriana, Thank you very much for having taken the time to complete a review following your recent stay with us. I am delighted to see that you had such a great experience and hope to have the pleasure of welcoming you back at Thistle Marble Arch Hotel the next time your travels take you to London. Kind Regards, Tony Hill General Manager

6/10 – Okay

Thorsten

Gut: Sauberkeit, Personal & Service und Komfort des Zimmers
LAGE: die Lage ist wirklich günstig zur Underground wenige Minuten Fußweg. Zu Oxford Dtreet und Hyde Park ebenso. AMBIENTE: Deutlich in die Jahre gekommen und etwas angestoßenes Mobiliar. INFRASTRUKTUR: von nur 4 Fahrstühlen mindestens 1 immer defekt mit entsprechenden Wartezeiten. Da die Treppen nicht direkt in die Haupthalle führen, war ein ausweichen auch nicht sehr verbreitet. FRÜHSTÜCK: sehr überfüllt und laut. Die Auswahl war soweit ok wenn auch eher überschaubar aber bei der Omelettstation musste man ordentlich Schlange stehen. EMPFEHLUNG? Das hotel wird zu 90% von arabischsprachigen Gästen frequentiert. Darauf sind die Angestellten auch eingestellt. Englisch hört man eher selten. Ist etwas überraschend gewesen. Generell ist das Hotel deutlich zu teuer für den gebotenen Standard. Pro Stunde Late Check out wurden Satte 30£ aufgerufen
Aufenthalt von 2 Nächten im August 2023
Antwort von Tony Hill am 28. Aug. 2023
Thank you for completing our online survey, we really do appreciate our guests taking the time to share their experienced s with us. Our team constantly strives to provide excellent customer service and create memorable moments and it extremely disappointing to hear that we did not do this during your recent stay. It is our guest's valued comments, based on their individual experience, that assist us in continually improving our service standards so thank you again for taking the time to provide us with feedback. Kind Regards, Tony Hill General Manager

6/10 – Okay

Thorsten

Gut: Personal & Service
Das Thistle ist zwar sehr gut gelegen mit seiner Nähe zur Oxford Street, Hyde Park und 2 Subway Stationen aber da es fest in arabischer Hand ist, ist es schon etwas gewöhnungsbedürftig. Es ist nicht gerade preiswert und dafür doch schon recht abgewohnt. Der Ausblick in den schmuddeligen Hinterhof kann man auch nicht gerade genießen. Leider auch recht hellhörig und laut. Das Frühstück ist recht überfüllt. Auswahl theoretisch ganz gut aber lange Wartezeiten müssen in Kauf genommen werden. Das Personal ist wirklich sehr freundlich und hilfsbereit. Late checkout wird mit 30£ pro Stunde berechnet.
Aufenthalt von 1 Nacht im August 2023
Antwort von Tony Hill am 26. Aug. 2023
Dear Thorsten, Thank you for completing our online survey, we really do appreciate our guests taking the time to share their experienced s with us. Our team constantly strives to provide excellent customer service and create memorable moments and it extremely disappointing to hear that we did not do this during your recent stay. It is our guest's valued comments, based on their individual experience, that assist us in continually improving our service standards so thank you again for taking the time to provide us with feedback. Kind Regards, Tony Hill General Manager

8/10 – Gut

Maike

Aufenthalt von 3 Nächten im April 2023
Antwort von Tony Hill am 10. Mai 2023
Dear Maike,Thank you very much for having taken the time to complete a review following your recent stay with us. I am delighted to see that you had such a great experience and hope to have the pleasure of welcoming you back at Thistle Marble Arch Hotel the next time your travels take you to London. Kind Regards, Tony Hill General Manager

10/10 – Hervorragend

Manuel

Aufenthalt von 3 Nächten im April 2023
Antwort von Tony Hill am 19. Apr. 2023
Thank you very much for having taken the time to complete a review following your recent stay with us. I am delighted to see that you had such a great experience and hope to have the pleasure of welcoming you back at Thistle Marble Arch Hotel the next time your travels take you to London. Kind Regards, Tony Hill General Manager

8/10 – Gut

Sebastian

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
the location is great, the staff very nice, the room was a good size and equipped with the necessary, except that the tv didnt really work properly.
Aufenthalt von 4 Nächten im April 2023
Antwort von Reception Manager am 18. Apr. 2023
Dear Sebastian,Thank you for the review. We appreciate your support. Kind Regards,

10/10 – Hervorragend

Derya

Mit einer Gruppe gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Aufenthalt von 3 Nächten im Februar 2023
Antwort von Reception Manager am 1. März 2023
Dear Derya, Thank you for the review. We appreciate your support.Kind Regards,

2/10 – Ungenügend

Dominik

Aufenthalt von 2 Nächten im Februar 2023

4/10 – Schlecht

Gwendolyn

Mit der Familie gereist
Gut: Sauberkeit und Komfort des Zimmers
Verbesserungswürdig: Personal & Service
Gutes Hotel, Zentral mit Verbesserungspotential
Im Zimmer ging der TV zwei Tage nicht richtig. Zweimal Serevicepersonal anwesend für über 30 Minuten. Beim 3.Mal kam ein neuer Servicemann, welcher den TV ausgewechselt hat. Das wäre schon beim 1.Mal möglich gewesen. Beim Check in haben wir zusätzlich Frühstück gebucht. Man hat es vergessen zu machen. Probleme beim ersten Frühstück. Danach nochmals gebucht, 1. Frühstück wurde uns geschenkt. Von 4 Liften, gingen gerade mal zwei. Bei sehr viel Gästen war das jeweils eine sehr lange Wartezeit, bis man den Lift erhalten hat. Heizung konnte man nicht auf 20 Grad einstellen, es stellte jeweils immer wieder auf 24 Grad um, was zu heiss war! Beim Zimmerbezug ging der Safe nicht. Die Batterien waren abgelaufen und mussten vom Housekeeping ersetzt werden. Lange Wartezeit. Taxi über Hotel bestellt. War nicht da zur richtigen Zeit da! Ansonten ist das Hotel ideal gelegen und nahe beim Bus und es gibt grosse Zimmer.
Aufenthalt von 3 Nächten im Dezember 2022
Antwort von Reception Manager am 12. Dez. 2022
Dear Gwendolyn,Our team constantly strives to provide excellent customer service and create memorable moments and it extremely disappointing to hear that we did not do this during your recent stay.I will address your issue with the team and assure you that poor service is not typical of Thistle London Marble Arch. Again, my sincere apologies and hoping that you may give us another chance when you are next visiting London.Kind regards,Gabor HanakReception Manager

10/10 – Hervorragend

Melanie

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Top Hotel an zentraler Lage -Sehr freundliches und zuvorkommendes Personal-!- -Toller Concierge Service -Top Lage für alle Sehenswürdigkeiten -Sehr bequeme Betten Das Thistle Marble Arch ist wircklich sehr zu empfehlen. Es ist top gelegen und alle Sehenswürdigkeiten sind in der Nähe. Für Familien mit Kindern toll. Madame Tussaud ist zu Fuss erreichbar, Christophers Place eignet sich super um sich zu verkostigen und gleich an der Oxfordstreet, vis a vis vom Primarkt gelegen, kann man shoppen ohne Ende. Wenn ich London wieder Besuche wird dieses Hotel meine 1. Wahl.
Aufenthalt von 3 Nächten im Oktober 2022
Antwort von General Manager am 21. Okt. 2022
Thank you very much for having taken the time to complete a review following your recent stay with us. I am delighted to see that you had such a great experience and hope to have the pleasure of welcoming you back at Thistle Marble Arch Hotel the next time your travels take you to London. Kind Regards, Tony Hill General Manager

2/10 – Ungenügend

Marcel

Mit dem Partner gereist
Gut: Personal & Service
Verbesserungswürdig: Sauberkeit und Zustand der Unterkunft
Lage perfekt in der Innenstadt nahe Central Line
Aufenthalt von 3 Nächten im Juni 2022
Antwort von Reception Manager am 3. Juli 2022
Dear Marcel, Thank you for the review. We appreciate any kind of support. Kind Regards,

6/10 – Okay

Kathrin

Mit einer Gruppe gereist
Gut: Sauberkeit und Ausstattung
Als es noch das Amber war, war das Personal viel freundlicher. Man hat vergessen uns Handtücher hinzulegen, Kaffee wurde nicht aufgefüllt, Waschbecken war verstopft, Telefon funktionierte nicht. Die Produkte, die im Bad zur Verfügung gestellt wurden, waren nicht gut. Als es noch amber war, waren sie toll. Lage aber super. Aber ob ich noch mal hingehen würde, weiß ich nicht.
Aufenthalt von 3 Nächten im Juni 2022
Antwort von Reception Manager am 3. Juli 2022
Dear Kathrin, Thank you for having taken the time to complete a review following your recent stay with us. I am sorry to see however that in some aspects your stay fell short of expectations, and would like to assure you that the feedback provided will be used internally to improve matters for the future I hope that your recent experience has not permanently tarnished your perception of our hotel and services, and hope to have the pleasure of welcoming you back again the next time your travels take you to London.

10/10 – Hervorragend

Jasmin

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 2 Nächten im November 2019
Antwort von GM am 21. Nov. 2019
Dear Jasmin, Thank you very much for having taken the time to share this lovely review following your recent stay with us. I am delighted to see that you had such a great experience. I hope to have the pleasure of welcoming you and your family back at Amba Hotel Marble Arch, the next time your travels take you to London. Should you ever require any assistance at all with the making of future reservations, I remain entirely at your disposal. Kind Regards, The General Manager Amba Marble Arch Hotel

10/10 – Hervorragend

Heidi

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Nahe bei der Untergrund Bahn und mitten im Zentrum fanden wir sehr angenehm
Aufenthalt von 3 Nächten im November 2019
Antwort von GM am 8. Nov. 2019
Dear Heidi Thank you very much for having taken the time to complete a review following your recent stay with us. I am delighted to see that you had such a great experience and hope to have the pleasure of welcoming you back at Amba Hotel Marble Arch the next time your travels take you to London. Kind Regards,

6/10 – Okay

Verifizierter Reisender

Mit der Familie gereist
Gut: Sauberkeit und Ausstattung
Verbesserungswürdig: Personal & Service
Die Lage ist sehr gut. Das Hotel ist sehr gross. Frühstück ist reichhaltig und abwechslungsreich. Das Personal in der Bar ist völlig unfähig. Bei unserer Ankunft war das Zusatzbett nicht bereit und Kissen haben wir erst nach mehrfachem Nachfragen erhalten.
Aufenthalt von 3 Nächten im Juli 2019
Antwort von Steve Cane am 25. Juli 2019
Thank you for having taken the time to share your feedback. I am very sorry however to see that your stay with us was such a disappointing one, and would like to assure you that the feedback provided will be used internally to improve matters for the future. I hope that your recent experience has not permanently tarnished your perception of our hotel and services, and hope to have the pleasure of welcoming you back again the next time your travels take you to London. Kind Regards, Steve Cane General Manager

6/10 – Okay

Verifizierter Reisender

Mit der Familie gereist
Gut: Zustand der Unterkunft
Verbesserungswürdig: Sauberkeit
Unsere Bettwäsche war dreckig, mit Blut beschmiert. Personal war nicht sehr freundlich aber location war super zum einkaufen.
Aufenthalt von 3 Nächten im Mai 2019
Antwort von Steve Cane am 7. Juni 2019
Thank you for having taken the time to share your feedback. I am very sorry however to see that your stay with us was such a disappointing one, and would like to assure you that the feedback provided will be used internally to improve matters for the future. I hope that your recent experience has not permanently tarnished your perception of our hotel and services, and hope to have the pleasure of welcoming you back again the next time your travels take you to London. Kind Regards, Steve Cane General Manager

6/10 – Okay

Verifizierter Reisender

Mit der Familie gereist
Gut: Ausstattung und Zustand der Unterkunft
Verbesserungswürdig: Sauberkeit und Personal & Service
Most of the staff was unfriendly. Had dirty sheets. Breakfast was not so great. Location super for shoppers
Aufenthalt von 2 Nächten im Mai 2019
Antwort von Steve Cane am 4. Juni 2019
Thank you for having taken the time to share your feedback. I am very sorry however to see that your stay with us was such a disappointing one, and would like to assure you that the feedback provided will be used internally to improve matters for the future. I hope that your recent experience has not permanently tarnished your perception of our hotel and services, and hope to have the pleasure of welcoming you back again the next time your travels take you to London. Kind Regards, Steve Cane General Manager

8/10 – Gut

Verifizierter Reisender

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Aufenthalt von 2 Nächten im April 2019
Antwort von Steve Cane am 30. Apr. 2019
Thank you very much for having taken the time to complete a review following your recent stay with us. I am delighted to see that you had such a great experience and hope to have the pleasure of welcoming you back at Amba Hotel Marble Arch the next time your travels take you to London. Kind Regards, Steve Cane General Manager

8/10 – Gut

Verifizierter Reisender

Gut: Personal & Service
Aufenthalt von 4 Nächten im April 2019
Antwort von Steve Cane am 29. Apr. 2019
Thank you for having taken the time to complete a review following your recent stay with us. I am pleased to see that your lasting impression is a positive one and hope to have the pleasure of welcoming you back at Amba Hotel Marble Arch the next time your travels take you to London. Kind Regards, Steve Cane General Manager

10/10 – Hervorragend

Heather

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Hotel was great. Had to wait for elevator but location is fantastic.
Aufenthalt von 3 Nächten im April 2024
Antwort von ony Hill, General Manager am 20. Mai 2024
Thank you so much for taking the time to share this wonderful reviewing following your recent reservation at Thistle Marble Arch. Our team constantly strives to provide excellent customer service and create memorable moments, and I am delighted to learn you loved your stay with us. I hope to have the pleasure of welcoming you back for another fantastic experience. Kind regards, Tony Hill, General Manager

8/10 – Gut

Michael, Charlottesville

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Great location for shops, restaurants and Tube. Room were clean, beds comfortable, and decent size. Only downside was that there were not enough lifts, which led to long wait times during checkin and checkout times in particular. Otherwise, highly recommended.
Aufenthalt von 4 Nächten im Mai 2024
Antwort von ony Hill, General Manager am 20. Mai 2024
Thank you so much for taking the time to share this wonderful reviewing following your recent reservation at Thistle Marble Arch. Our team constantly strives to provide excellent customer service and create memorable moments, and I am delighted to learn you loved your stay with us. I hope to have the pleasure of welcoming you back for another fantastic experience. Kind regards, Tony Hill, General Manager

10/10 – Hervorragend

Monica J

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Very nice hotel, large rooms, especially when compared to other hotels in London. Great location, close to Bond Street, Marble Arch, and the Elizabeth Line Tube stations. Plenty of shopping available. Hop on hop off bus tour close by. Found the elevator service insufficient for a hotel of this size. Staff and dining options were very good. Hotel was extremely clean and had a nice up to date feel about it. We would definitely recommend The Thistle Marble Arch Hotel.
Aufenthalt von 8 Nächten im Mai 2024
Antwort von Tony Hill am 19. Mai 2024
Thank you so much for taking the time to share this wonderful reviewing following your recent reservation at Thistle Marble Arch. Our team constantly strives to provide excellent customer service and create memorable moments, and I am delighted to learn you loved your stay with us. I hope to have the pleasure of welcoming you back for another fantastic experience. Kind regards,

8/10 – Gut

Harold

Mit dem Partner gereist
Gut: Sauberkeit und Personal & Service
Their 2 elevators were insufficient for the number of rooms in the hotel. Very limited food available. The bar manager Ari made us feel very comfortable and enjoyed his stories!
Aufenthalt von 3 Nächten im Mai 2024
Antwort von Tony Hill am 14. Mai 2024
Thank you so much for taking the time to share this wonderful reviewing following your recent reservation at Thistle Marble Arch. Our team constantly strives to provide excellent customer service and create memorable moments, and I am delighted to learn you loved your stay with us. I hope to have the pleasure of welcoming you back for another fantastic experience. Kind regards, Tony Hill

6/10 – Okay

Tonya

Mit einer Gruppe gereist
Gut: Sauberkeit und Personal & Service
Verbesserungswürdig: Zustand der Unterkunft
Need more elevators! Takes 30 min to use!
Aufenthalt von 4 Nächten im Mai 2024
Antwort von Tony Hill am 14. Mai 2024
Thank you for taking the time to share your feedback regarding your recent reservation at Thistle Marble Arch. Our team constantly strives to provide excellent customer service and I was deeply disappointed to learn it was not the case on this occasion. Please accept my deepest apologies for the issues you experienced and we are currently upgrading our lifts and that's why only 2 our of 4 lifts were available. I do hope you will give us another chance to show you the true spirit of hospitality we always aspire to deliver. Please do not hesitate to contact me directly. Kind regards, Tony HillGeneral Manager

8/10 – Gut

Michael

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Overall the hotel was good, it just has 1 major problem… there’s a lack of elevators. It’s a big hotel with only 2, so it’s very difficult to get in and out of the property. I wouldn’t stay there again unless I was on the first floor, and definitely don’t stay there if you’re elderly and can’t take the stairs.
Aufenthalt von 6 Nächten im Mai 2024
Antwort von Tony Hill am 14. Mai 2024
Thank you for taking the time to share your feedback regarding your recent reservation at Thistle Marble Arch. Our team constantly strives to provide excellent customer service and I was deeply disappointed to learn it was not the case on this occasion. Please accept my deepest apologies for the issues you experienced and we are currently upgrading our lifts and that's why only 2 our of 4 lifts were available. I do hope you will give us another chance to show you the true spirit of hospitality we always aspire to deliver. Please do not hesitate to contact me directly. Kind regards, Tony HillGeneral Manager

8/10 – Gut

Leanne

Mit der Familie und kleinen Kindern gereist, Mit der Familie gereist
Gut: Sauberkeit, Personal & Service und Ausstattung
Great location, great staff and service!
Aufenthalt von 2 Nächten im Mai 2024
Antwort von Tony Hill am 13. Mai 2024
Thank you so much for taking the time to share this wonderful reviewing following your recent reservation at Thistle Marble Arch. Our team constantly strives to provide excellent customer service and create memorable moments, and I am delighted to learn you loved your stay with us. I hope to have the pleasure of welcoming you back for another fantastic experience. Kind regards, Tony Hill

10/10 – Hervorragend

Kim

Gut: Sauberkeit und Zustand der Unterkunft
Aufenthalt von 2 Nächten im Mai 2024
Antwort von Tony Hill am 13. Mai 2024
Thank you so much for taking the time to share this wonderful reviewing following your recent reservation at Thistle Marble Arch. Our team constantly strives to provide excellent customer service and create memorable moments, and I am delighted to learn you loved your stay with us. I hope to have the pleasure of welcoming you back for another fantastic experience. Kind regards, tony Hill

6/10 – Okay

Bilal

Geschäftlich gereist, Mit der Familie gereist
Gut: Sauberkeit, Personal & Service und Ausstattung
Verbesserungswürdig: Zustand der Unterkunft
Everything was good but really the limited number of elevators for a property of this size is a real pain in the neck. Going out or into the hotel is a real expedition. You may need sometime more than 10 minutes to go from the 6th floor to the 1st floor (reception). Otherwise, room clean and personnel very helpful and polite.
Aufenthalt von 4 Nächten im Mai 2024
Antwort von Tony Hill am 11. Mai 2024
Thank you for leaving a review, we really do appreciate our guests taking the time to share their experiences with us. Our team constantly strives to provide excellent customer service and create memorable moments and it extremely disappointing to hear that we did not do this during your recent stay.I will address your issue with the team and assure you that poor service is not typical of Thistle London Marble Arch. Again, my sincere apologies and hoping that you may give us another chance when you are next visiting London.Yours sincerelytony hill

10/10 – Hervorragend

Vivian

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Dit hotel beviel ons zeer goed. We waren met drie: vader, moeder en zoon van 12. Mooie ruime kamer voor ons 3. Heel netjes, genoeg schone handdoeken indien nodig. Shampoo, zeepjes, bodylotion voorradig. Altijd een paar drankjes (water (dieet-)cola) in de koelkast. Deze was trouwens ook superhandig voor eigen drankjes. Een top ontbijt, plaatsing van gasten supergoed en gestructureerd geregeld. Eten en drinken genoeg en lekker. Personeel heel aardig! Enige minpunt: Jammer dat men (volwassen/arrogante) gasten die heel hard zitten te telefoneren tijdens het ontbijt of (race-)filmpjes zitten te kijken tot zichtbaar ongenoegen van de overige gasten daar niet op durft aan te spreken. Verder top! 👍 Er wordt veel gezegd over de liften; het klopt dat het voor dit grote hotel wat weinig liften zijn, maar ja "geduld is een schone zaak" zeker als je er voor je vakantie bent en als je je gewoon netjes aanpast aan de nette mentaliteit van de Engelsen, komt ieder op zijn beurt boven en/of beneden. De ligging van het hotel is ook top: midden in het centrum en toch hoor je niks van het lawaai van de stad. De metro van Marble Arch om de hoek, wat wil je nog meer. Echt geweldig. Wij komen zeker nog eens hier terug.
Aufenthalt von 4 Nächten im Mai 2024
Antwort von Tony Hill am 11. Mai 2024
Thank you so much for your feedback regarding your recent stay with us at Thistle London Marble Arch.We always strive to deliver the best experience to our guests and I am pleased to know that you had an enjoyable stay with us. It is our guest's valued comments, based on their individual experience, that assist us in continually improving our service standards so thank you again for taking the time to provide us with feedback. We greatly look forward to welcoming you back in the not too distant future.Kind RegardsTony HillGeneral Manager

10/10 – Hervorragend

David

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
The staff were fantastic. We needed an early check in as we were off to the Kings Garden party and despite getting there at 11am, Pav who was working on the front desk managed to get us a room so we could get dressed amd ready to go as early as we could. They truly went above and beyond!
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Reception Manager am 10. Mai 2024
Dear DavidThank you for having taken the time to complete a review following your recent stay with us. We hope to have the pleasure of welcoming you back at Thistle Marble Arch Hotel the next time your travels take you to London. Kind Regards,

10/10 – Hervorragend

Bruce

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 2 Nächten im Mai 2024
Antwort von Tony Hill am 13. Mai 2024
Thank you so much for taking the time to share this wonderful reviewing following your recent reservation at Thistle Marble Arch. Our team constantly strives to provide excellent customer service and create memorable moments, and I am delighted to learn you loved your stay with us. I hope to have the pleasure of welcoming you back for another fantastic experience. Kind regards,

2/10 – Ungenügend

Shahbaz

Verbesserungswürdig: Zustand der Unterkunft
Only two lifts for the whole hotel. Was waiting 15 minutes to get on the lift
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Kind regards, Tony Hill General Manager am 9. Mai 2024
Dear Mohammed, Thank you for the review, we really do appreciate our guests taking the time to share their experiences with us. Our team constantly strives to provide excellent customer service and create memorable moments and it extremely disappointing to hear that we did not do this during your recent stay. We are currently refurbishing two out of our four lifts, and we understand this has caused you great inconvenience; however, we hope that this will improve our guest experience once the works are completed.

10/10 – Hervorragend

Mary

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Good size room comfortable beds. Great AC. Free complimemtary bar in room always restocked. Walking distance to tube shopping seeing the sites. Polite helpful staff. Only downside needs more lifts, but this was in progress during our visit. Highly recommend a stay here:)
Aufenthalt von 7 Nächten im Mai 2024
Antwort von Tony Hill General Manager am 8. Mai 2024
Thank you for having taken the time to complete a review following your recent stay with us. I am pleased to see that your lasting impression is a positive one and hope to have the pleasure of welcoming you back at Thistle Marble Arch Hotel the next time your travels take you to London. Kind Regards,

8/10 – Gut

Karen

Mit der Familie und kleinen Kindern gereist, Mit einer Gruppe gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Great location, comfy room and good service. Staff are helpful and friendly. Not the cheapest but this is London pricing.
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Tony Hill am 7. Mai 2024
Thank you for having taken the time to complete a review following your recent stay with us. I am pleased to see that your lasting impression is a positive one and hope to have the pleasure of welcoming you back at Thistle Marble Arch Hotel the next time your travels take you to London. Kind Regards, Tony Hill General Manager

8/10 – Gut

Rebecca

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Very well located and lovely room.
Aufenthalt von 1 Nacht im April 2024
Antwort von Tony Hill, General Manager am 6. Mai 2024
Dear Rebecca, On behalf of the entire team here at Thistle Marble Arch Hotel, thank you so much for having taken the time to share this wonderful review following your recent stay with us. I am delighted to see that the quality of the service provided contributed positively to an enjoyable stay and hope to have the pleasure of welcoming you back here the next time your travels take you to London. Should you ever require any assistance with making future reservations, I remain entirely at your disposal. Kind Regards,

8/10 – Gut

Ashley

Mit dem Partner gereist, Mit einer Gruppe gereist
Gut: Personal & Service und Ausstattung
Beds were comfortable, elevators were slow.
Aufenthalt von 2 Nächten im April 2024
Antwort von Tony Hill am 6. Mai 2024
Thank you for having taken the time to complete a review following your recent stay with us. I am pleased to see that your lasting impression is a positive one and hope to have the pleasure of welcoming you back at Thistle Marble Arch Hotel the next time your travels take you to London. Kind Regards, Tony Hill General Manager

10/10 – Hervorragend

Michael

Very nice stay
Aufenthalt von 2 Nächten im April 2024
Antwort von Tony Hill, General Manager am 5. Mai 2024
Dear Michael, On behalf of the entire team here at Thistle Marble Arch Hotel, thank you so much for having taken the time to share this wonderful review following your recent stay with us. I am delighted to see that the quality of the service provided contributed positively to an enjoyable stay and hope to have the pleasure of welcoming you back here the next time your travels take you to London. Should you ever require any assistance with making future reservations, I remain entirely at your disposal. Kind Regards,

10/10 – Hervorragend

Didier

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Excellent staff and rooms
Aufenthalt von 2 Nächten im April 2024
Antwort von Tony Hill am 5. Mai 2024
Thank you for having taken the time to complete a review following your recent stay with us. I am pleased to see that your lasting impression is a positive one and hope to have the pleasure of welcoming you back at Thistle Marble Arch Hotel the next time your travels take you to London. Kind Regards, Tony Hill General Manager

4/10 – Schlecht

Arie

Gut: Sauberkeit und Personal & Service
Aufenthalt von 3 Nächten im April 2024
Antwort von Tony Hill General Manager am 4. Mai 2024
Dear Arie, Thank you for the review, we really do appreciate our guests taking the time to share their experiences with us. Our team constantly strives to provide excellent customer service and create memorable moments and it extremely disappointing to hear that we did not do this during your recent stay. I will address your issue with the team and assure you that poor service is not typical of Thistle London Marble Arch. Again, my sincere apologies and hoping that you may give us another chance when you are next visiting London Kind Regards,

8/10 – Gut

Darren

Gut: Sauberkeit und Personal & Service
Aufenthalt von 2 Nächten im April 2024
Antwort von Tony Hill am 2. Mai 2024
Thank you for having taken the time to complete a review following your recent stay with us. I am pleased to see that your lasting impression is a positive one and hope to have the pleasure of welcoming you back at Thistle Marble Arch Hotel the next time your travels take you to London. Kind Regards, Tony Hill General Manager