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Bewertungen von Thistle London Marble Arch

4 out of 5
Thistle London Marble Arch
Bryanston Street, Marble Arch, London, England

Bewertungen

8,2

Sehr gut

422 von insgesamt 1018 Gästebewertungen haben eine Bewertung von 10 - Hervorragend" "
370 von insgesamt 1018 Gästebewertungen haben eine Bewertung von 8 - Gut" "
116 von insgesamt 1018 Gästebewertungen haben eine Bewertung von 6 - Okay" "
61 von insgesamt 1018 Gästebewertungen haben eine Bewertung von 4 - Schlecht" "
49 von insgesamt 1018 Gästebewertungen haben eine Bewertung von 2 - Ungenügend" "

8,2/10

Sauberkeit

8,4/10

Personal & Service

8,0/10

Ausstattung

8,0/10

Zustand der Unterkunft

7,8/10

Umweltfreundlichkeit

Bewertungen

8/10 – Gut

Marina

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Great location with Oxford Street around the corner and Tube stations nearby. Good value for money, e.g. breakfast included and it was a good breakfast buffet.
Aufenthalt von 3 Nächten im April 2024
Antwort von Tony Hill am 25. Apr. 2024
Dear Marina, On behalf of and the entire team here at Thistle Marble Arch Hotel, thank you so much for having taken the time to share this wonderful review following your recent stay with us. I am delighted to see that the quality of the service provided contributed positively to an enjoyable stay and hope to have the pleasure of welcoming you back here the next time your travels take you to London. Should you ever require any assistance with making future reservations, I remain entirely at your disposal.Kind Regards,Tony HillGeneral Manager

10/10 – Hervorragend

Mirela

Mit der Familie und kleinen Kindern gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Top Unterkunft.zimmer gross und geräumig. Beste Lage die Stadt zu erkunden . Super Frühstück und sehr nette Mitarbeiter. Würde immer wieder hin gehen
Aufenthalt von 2 Nächten im April 2024
Antwort von Tony Hill am 22. Apr. 2024
Dear Mirela, Thank you for having taken the time to complete a review following your recent stay with us. I am pleased to see that your lasting impression is a positive one and hope to have the pleasure of welcoming you back at Thistle Marble Arch Hotel the next time your travels take you to London. Kind Regards, Tony Hill General Manager

8/10 – Gut

Christian, Solingen

Mit der Familie gereist
Verbesserungswürdig: Ausstattung
Lage und Anbindung an U-Bahn hervorragend, Zustand der Zimmer durchschnittlich (max. 3-Sterne-Niveau), Preis-Leistungsverhältnis für London absolut ok.
Aufenthalt von 4 Nächten im April 2024
Antwort von Tony Hill am 8. Apr. 2024
Dear Christian, On behalf of the entire team here at Thistle Marble Arch Hotel, thank you so much for having taken the time to share this wonderful review following your recent stay with us. I am delighted to see that the quality of the service provided contributed positively to an enjoyable stay and hope to have the pleasure of welcoming you back here the next time your travels take you to London. Should you ever require any assistance with making future reservations, I remain entirely at your disposal.Kind Regards,

10/10 – Hervorragend

Rebecca

Mit einer Gruppe gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
The staff was super friendly and helpful! The location is awesome!
Aufenthalt von 7 Nächten im März 2024
Antwort von Tony Hill, General Manager am 6. Apr. 2024
On behalf of the entire team here at Thistle Marble Arch Hotel, thank you so much for having taken the time to share this wonderful review following your recent stay with us. I am delighted to see that the quality of the service provided contributed positively to an enjoyable stay and hope to have the pleasure of welcoming you back here the next time your travels take you to London. Should you ever require any assistance with making future reservations, I remain entirely at your disposal. Kind Regards,

8/10 – Gut

Sandra

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service und Ausstattung
The room was very big an clean. The beds were greate. The Hotel is very good arrvied by tube or train. One point minus because of the Lifts, there are only two for too much people, and it was not possible to get all foods and drinks which were mentioned at the card.
Aufenthalt von 3 Nächten im April 2024
Antwort von Tony Hill am 4. Apr. 2024
Dear Sandra, On behalf of the entire team here at Thistle Marble Arch Hotel, thank you so much for having taken the time to share this wonderful review following your recent stay with us. I am delighted to see that the quality of the service provided contributed positively to an enjoyable stay and hope to have the pleasure of welcoming you back here the next time your travels take you to London. Should you ever require any assistance with making future reservations, I remain entirely at your disposal. Kind Regards, Tony Hill General Manager

8/10 – Gut

Torsten

Gut: Sauberkeit und Personal & Service
Aufenthalt von 3 Nächten im März 2024
Antwort von Tony Hill am 3. Apr. 2024
On behalf of the entire team here at Thistle Marble Arch Hotel, thank you so much for having taken the time to share this wonderful review following your recent stay with us. I am delighted to see that the quality of the service provided contributed positively to an enjoyable stay and hope to have the pleasure of welcoming you back here the next time your travels take you to London. Should you ever require any assistance with making future reservations, I remain entirely at your disposal. Kind Regards, Tony Hill General Manager

8/10 – Gut

Martin

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Gute Einkaufsmöglichkeiten in der Nähe. Leider haben nicht alle Lifte funktioniert, daher lange Wartezeiten
Aufenthalt von 5 Nächten im März 2024
Antwort von Tony Hill General Manager am 31. März 2024
On behalf of the entire team here at Thistle Marble Arch Hotel, thank you so much for having taken the time to share this wonderful review following your recent stay with us. I am delighted to see that the quality of the service provided contributed positively to an enjoyable stay and hope to have the pleasure of welcoming you back here the next time your travels take you to London. Should you ever require any assistance with making future reservations, I remain entirely at your disposal. Kind Regards, Tony Hill General Manager

8/10 – Gut

Holger

Gut: Sauberkeit und Personal & Service
Aufenthalt von 5 Nächten im März 2024
Antwort von Tony Hill, General Manager am 31. März 2024
Dear Holger, On behalf of the entire team here at Thistle Marble Arch Hotel, thank you so much for having taken the time to share this wonderful review following your recent stay with us. I am delighted to see that the quality of the service provided contributed positively to an enjoyable stay and hope to have the pleasure of welcoming you back here the next time your travels take you to London. Should you ever require any assistance with making future reservations, I remain entirely at your disposal. Kind Regards,

4/10 – Schlecht

Norbert Walter

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 4 Nächten im März 2024
Antwort von Tony Hill am 24. März 2024
Thank you for completing our online survey, we really do appreciate our guests taking the time to share their experiences with us. Our team constantly strives to provide excellent customer service and create memorable moments and it extremely disappointing to hear that we did not do this during your recent stay. I will address your issue and assure you that poor service is not typical of Thistle London Marble Arch. Again, my sincere apologies and hoping that you may give us another chance when you are next visiting London. Yours sincerely, Tony Hill General Manager

8/10 – Gut

Adriana

Geschäftlich gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 1 Nacht im Oktober 2023
Antwort von Tony Hill am 12. Okt. 2023
Dear Adriana, Thank you very much for having taken the time to complete a review following your recent stay with us. I am delighted to see that you had such a great experience and hope to have the pleasure of welcoming you back at Thistle Marble Arch Hotel the next time your travels take you to London. Kind Regards, Tony Hill General Manager

6/10 – Okay

Thorsten

Gut: Sauberkeit, Personal & Service und Komfort des Zimmers
LAGE: die Lage ist wirklich günstig zur Underground wenige Minuten Fußweg. Zu Oxford Dtreet und Hyde Park ebenso. AMBIENTE: Deutlich in die Jahre gekommen und etwas angestoßenes Mobiliar. INFRASTRUKTUR: von nur 4 Fahrstühlen mindestens 1 immer defekt mit entsprechenden Wartezeiten. Da die Treppen nicht direkt in die Haupthalle führen, war ein ausweichen auch nicht sehr verbreitet. FRÜHSTÜCK: sehr überfüllt und laut. Die Auswahl war soweit ok wenn auch eher überschaubar aber bei der Omelettstation musste man ordentlich Schlange stehen. EMPFEHLUNG? Das hotel wird zu 90% von arabischsprachigen Gästen frequentiert. Darauf sind die Angestellten auch eingestellt. Englisch hört man eher selten. Ist etwas überraschend gewesen. Generell ist das Hotel deutlich zu teuer für den gebotenen Standard. Pro Stunde Late Check out wurden Satte 30£ aufgerufen
Aufenthalt von 2 Nächten im August 2023
Antwort von Tony Hill am 28. Aug. 2023
Thank you for completing our online survey, we really do appreciate our guests taking the time to share their experienced s with us. Our team constantly strives to provide excellent customer service and create memorable moments and it extremely disappointing to hear that we did not do this during your recent stay. It is our guest's valued comments, based on their individual experience, that assist us in continually improving our service standards so thank you again for taking the time to provide us with feedback. Kind Regards, Tony Hill General Manager

6/10 – Okay

Thorsten

Gut: Personal & Service
Das Thistle ist zwar sehr gut gelegen mit seiner Nähe zur Oxford Street, Hyde Park und 2 Subway Stationen aber da es fest in arabischer Hand ist, ist es schon etwas gewöhnungsbedürftig. Es ist nicht gerade preiswert und dafür doch schon recht abgewohnt. Der Ausblick in den schmuddeligen Hinterhof kann man auch nicht gerade genießen. Leider auch recht hellhörig und laut. Das Frühstück ist recht überfüllt. Auswahl theoretisch ganz gut aber lange Wartezeiten müssen in Kauf genommen werden. Das Personal ist wirklich sehr freundlich und hilfsbereit. Late checkout wird mit 30£ pro Stunde berechnet.
Aufenthalt von 1 Nacht im August 2023
Antwort von Tony Hill am 26. Aug. 2023
Dear Thorsten, Thank you for completing our online survey, we really do appreciate our guests taking the time to share their experienced s with us. Our team constantly strives to provide excellent customer service and create memorable moments and it extremely disappointing to hear that we did not do this during your recent stay. It is our guest's valued comments, based on their individual experience, that assist us in continually improving our service standards so thank you again for taking the time to provide us with feedback. Kind Regards, Tony Hill General Manager

8/10 – Gut

Maike

Aufenthalt von 3 Nächten im April 2023
Antwort von Tony Hill am 10. Mai 2023
Dear Maike,Thank you very much for having taken the time to complete a review following your recent stay with us. I am delighted to see that you had such a great experience and hope to have the pleasure of welcoming you back at Thistle Marble Arch Hotel the next time your travels take you to London. Kind Regards, Tony Hill General Manager

10/10 – Hervorragend

Manuel

Aufenthalt von 3 Nächten im April 2023
Antwort von Tony Hill am 19. Apr. 2023
Thank you very much for having taken the time to complete a review following your recent stay with us. I am delighted to see that you had such a great experience and hope to have the pleasure of welcoming you back at Thistle Marble Arch Hotel the next time your travels take you to London. Kind Regards, Tony Hill General Manager

8/10 – Gut

Sebastian

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
the location is great, the staff very nice, the room was a good size and equipped with the necessary, except that the tv didnt really work properly.
Aufenthalt von 4 Nächten im April 2023
Antwort von Reception Manager am 18. Apr. 2023
Dear Sebastian,Thank you for the review. We appreciate your support. Kind Regards,

10/10 – Hervorragend

Derya

Mit einer Gruppe gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Aufenthalt von 3 Nächten im Februar 2023
Antwort von Reception Manager am 1. März 2023
Dear Derya, Thank you for the review. We appreciate your support.Kind Regards,

2/10 – Ungenügend

Dominik

Aufenthalt von 2 Nächten im Februar 2023

4/10 – Schlecht

Gwendolyn

Mit der Familie gereist
Gut: Sauberkeit und Komfort des Zimmers
Verbesserungswürdig: Personal & Service
Gutes Hotel, Zentral mit Verbesserungspotential
Im Zimmer ging der TV zwei Tage nicht richtig. Zweimal Serevicepersonal anwesend für über 30 Minuten. Beim 3.Mal kam ein neuer Servicemann, welcher den TV ausgewechselt hat. Das wäre schon beim 1.Mal möglich gewesen. Beim Check in haben wir zusätzlich Frühstück gebucht. Man hat es vergessen zu machen. Probleme beim ersten Frühstück. Danach nochmals gebucht, 1. Frühstück wurde uns geschenkt. Von 4 Liften, gingen gerade mal zwei. Bei sehr viel Gästen war das jeweils eine sehr lange Wartezeit, bis man den Lift erhalten hat. Heizung konnte man nicht auf 20 Grad einstellen, es stellte jeweils immer wieder auf 24 Grad um, was zu heiss war! Beim Zimmerbezug ging der Safe nicht. Die Batterien waren abgelaufen und mussten vom Housekeeping ersetzt werden. Lange Wartezeit. Taxi über Hotel bestellt. War nicht da zur richtigen Zeit da! Ansonten ist das Hotel ideal gelegen und nahe beim Bus und es gibt grosse Zimmer.
Aufenthalt von 3 Nächten im Dezember 2022
Antwort von Reception Manager am 12. Dez. 2022
Dear Gwendolyn,Our team constantly strives to provide excellent customer service and create memorable moments and it extremely disappointing to hear that we did not do this during your recent stay.I will address your issue with the team and assure you that poor service is not typical of Thistle London Marble Arch. Again, my sincere apologies and hoping that you may give us another chance when you are next visiting London.Kind regards,Gabor HanakReception Manager

10/10 – Hervorragend

Melanie

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Top Hotel an zentraler Lage -Sehr freundliches und zuvorkommendes Personal-!- -Toller Concierge Service -Top Lage für alle Sehenswürdigkeiten -Sehr bequeme Betten Das Thistle Marble Arch ist wircklich sehr zu empfehlen. Es ist top gelegen und alle Sehenswürdigkeiten sind in der Nähe. Für Familien mit Kindern toll. Madame Tussaud ist zu Fuss erreichbar, Christophers Place eignet sich super um sich zu verkostigen und gleich an der Oxfordstreet, vis a vis vom Primarkt gelegen, kann man shoppen ohne Ende. Wenn ich London wieder Besuche wird dieses Hotel meine 1. Wahl.
Aufenthalt von 3 Nächten im Oktober 2022
Antwort von General Manager am 21. Okt. 2022
Thank you very much for having taken the time to complete a review following your recent stay with us. I am delighted to see that you had such a great experience and hope to have the pleasure of welcoming you back at Thistle Marble Arch Hotel the next time your travels take you to London. Kind Regards, Tony Hill General Manager

2/10 – Ungenügend

Marcel

Mit dem Partner gereist
Gut: Personal & Service
Verbesserungswürdig: Sauberkeit und Zustand der Unterkunft
Lage perfekt in der Innenstadt nahe Central Line
Aufenthalt von 3 Nächten im Juni 2022
Antwort von Reception Manager am 3. Juli 2022
Dear Marcel, Thank you for the review. We appreciate any kind of support. Kind Regards,

6/10 – Okay

Kathrin

Mit einer Gruppe gereist
Gut: Sauberkeit und Ausstattung
Als es noch das Amber war, war das Personal viel freundlicher. Man hat vergessen uns Handtücher hinzulegen, Kaffee wurde nicht aufgefüllt, Waschbecken war verstopft, Telefon funktionierte nicht. Die Produkte, die im Bad zur Verfügung gestellt wurden, waren nicht gut. Als es noch amber war, waren sie toll. Lage aber super. Aber ob ich noch mal hingehen würde, weiß ich nicht.
Aufenthalt von 3 Nächten im Juni 2022
Antwort von Reception Manager am 3. Juli 2022
Dear Kathrin, Thank you for having taken the time to complete a review following your recent stay with us. I am sorry to see however that in some aspects your stay fell short of expectations, and would like to assure you that the feedback provided will be used internally to improve matters for the future I hope that your recent experience has not permanently tarnished your perception of our hotel and services, and hope to have the pleasure of welcoming you back again the next time your travels take you to London.

10/10 – Hervorragend

Jasmin

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 2 Nächten im November 2019
Antwort von GM am 21. Nov. 2019
Dear Jasmin, Thank you very much for having taken the time to share this lovely review following your recent stay with us. I am delighted to see that you had such a great experience. I hope to have the pleasure of welcoming you and your family back at Amba Hotel Marble Arch, the next time your travels take you to London. Should you ever require any assistance at all with the making of future reservations, I remain entirely at your disposal. Kind Regards, The General Manager Amba Marble Arch Hotel

10/10 – Hervorragend

Heidi

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Nahe bei der Untergrund Bahn und mitten im Zentrum fanden wir sehr angenehm
Aufenthalt von 3 Nächten im November 2019
Antwort von GM am 8. Nov. 2019
Dear Heidi Thank you very much for having taken the time to complete a review following your recent stay with us. I am delighted to see that you had such a great experience and hope to have the pleasure of welcoming you back at Amba Hotel Marble Arch the next time your travels take you to London. Kind Regards,

6/10 – Okay

Verifizierter Reisender

Mit der Familie gereist
Gut: Sauberkeit und Ausstattung
Verbesserungswürdig: Personal & Service
Die Lage ist sehr gut. Das Hotel ist sehr gross. Frühstück ist reichhaltig und abwechslungsreich. Das Personal in der Bar ist völlig unfähig. Bei unserer Ankunft war das Zusatzbett nicht bereit und Kissen haben wir erst nach mehrfachem Nachfragen erhalten.
Aufenthalt von 3 Nächten im Juli 2019
Antwort von Steve Cane am 25. Juli 2019
Thank you for having taken the time to share your feedback. I am very sorry however to see that your stay with us was such a disappointing one, and would like to assure you that the feedback provided will be used internally to improve matters for the future. I hope that your recent experience has not permanently tarnished your perception of our hotel and services, and hope to have the pleasure of welcoming you back again the next time your travels take you to London. Kind Regards, Steve Cane General Manager

6/10 – Okay

Verifizierter Reisender

Mit der Familie gereist
Gut: Zustand der Unterkunft
Verbesserungswürdig: Sauberkeit
Unsere Bettwäsche war dreckig, mit Blut beschmiert. Personal war nicht sehr freundlich aber location war super zum einkaufen.
Aufenthalt von 3 Nächten im Mai 2019
Antwort von Steve Cane am 7. Juni 2019
Thank you for having taken the time to share your feedback. I am very sorry however to see that your stay with us was such a disappointing one, and would like to assure you that the feedback provided will be used internally to improve matters for the future. I hope that your recent experience has not permanently tarnished your perception of our hotel and services, and hope to have the pleasure of welcoming you back again the next time your travels take you to London. Kind Regards, Steve Cane General Manager

6/10 – Okay

Verifizierter Reisender

Mit der Familie gereist
Gut: Ausstattung und Zustand der Unterkunft
Verbesserungswürdig: Sauberkeit und Personal & Service
Most of the staff was unfriendly. Had dirty sheets. Breakfast was not so great. Location super for shoppers
Aufenthalt von 2 Nächten im Mai 2019
Antwort von Steve Cane am 4. Juni 2019
Thank you for having taken the time to share your feedback. I am very sorry however to see that your stay with us was such a disappointing one, and would like to assure you that the feedback provided will be used internally to improve matters for the future. I hope that your recent experience has not permanently tarnished your perception of our hotel and services, and hope to have the pleasure of welcoming you back again the next time your travels take you to London. Kind Regards, Steve Cane General Manager

8/10 – Gut

Verifizierter Reisender

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Aufenthalt von 2 Nächten im April 2019
Antwort von Steve Cane am 30. Apr. 2019
Thank you very much for having taken the time to complete a review following your recent stay with us. I am delighted to see that you had such a great experience and hope to have the pleasure of welcoming you back at Amba Hotel Marble Arch the next time your travels take you to London. Kind Regards, Steve Cane General Manager

8/10 – Gut

Verifizierter Reisender

Gut: Personal & Service
Aufenthalt von 4 Nächten im April 2019
Antwort von Steve Cane am 29. Apr. 2019
Thank you for having taken the time to complete a review following your recent stay with us. I am pleased to see that your lasting impression is a positive one and hope to have the pleasure of welcoming you back at Amba Hotel Marble Arch the next time your travels take you to London. Kind Regards, Steve Cane General Manager

6/10 – Okay

cristina

Mit der Familie gereist
Gut: Sauberkeit und Personal & Service
Ottima posizione
Aufenthalt von 3 Nächten im April 2024
Antwort von Tony Hill General Manager am 29. Apr. 2024
Thank you for the review, we really do appreciate our guests taking the time to share their experiences with us.Our team constantly strives to provide excellent customer service and create memorable moments and it extremely disappointing to hear that we did not do this during your recent stay.I will address your issue with the team and assure you that poor service is not typical of Thistle London Marble Arch.Again, my sincere apologies and hoping that you may give us another chance when you are next visiting London.Kind Regards,

8/10 – Gut

Alyson

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Super close access to the Marble Arch Tube Stop for the Central Line. Our room was big with space to spread out and also do some work while traveling.
Aufenthalt von 3 Nächten im April 2024
Antwort von Tony Hill General Manager am 28. Apr. 2024
Dear Alyson, Thank you for having taken the time to complete a review following your recent stay with us. I am pleased to see that your lasting impression is a positive one and hope to have the pleasure of welcoming you back at Thistle Marble Arch Hotel the next time your travels take you to London. Kind Regards,

10/10 – Hervorragend

David

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Great location being just a two minute walk from Marble Arch station and Hyde Park. Hotel is well run and very modern. Just one minor gripe - not enough lifts which can mean long waits. There are stairs, but they are difficult to find often being hidden behind unlabelled brown doors. Would definitely stay there again if I ever needed to.
Aufenthalt von 3 Nächten im April 2024
Antwort von Tony Hill, General Manager am 23. Apr. 2024
Dear David, On behalf of and the entire team here at Thistle Marble Arch Hotel, thank you so much for having taken the time to share this wonderful review following your recent stay with us. I am delighted to see that the quality of the service provided contributed positively to an enjoyable stay and hope to have the pleasure of welcoming you back here the next time your travels take you to London. Should you ever require any assistance with making future reservations, I remain entirely at your disposal.Kind Regards,Tony HillGeneral Manager

6/10 – Okay

Marta R

Mit einer Gruppe gereist, Mit der Familie gereist
Gut: Sauberkeit und Personal & Service
Verbesserungswürdig: Zustand der Unterkunft
It is well located but too many people in and out creating a jam in the elevators. Only two for guess use and had to wait too long to reach your room.
Aufenthalt von 2 Nächten im April 2024
Antwort von Tony Hill, General Manager am 23. Apr. 2024
Thank you for the review, we really do appreciate our guests taking the time to share their experiences with us. Our team constantly strives to provide excellent customer service and create memorable moments and it extremely disappointing to hear that we did not do this during your recent stay. I will address your issue with the team and assure you that poor service is not typical of Thistle London Marble Arch. Again, my sincere apologies and hoping that you may give us another chance when you are next visiting London Kind Regards, Tony Hill General Manager

4/10 – Schlecht

Barbara

Mit der Familie gereist
Verbesserungswürdig: Ausstattung und Zustand der Unterkunft
property and rooms are ok but hotel is huge and there are only 2 small lifts which is ridiculous. takes at least 10 min each time to wait for lift. great location though
Aufenthalt von 2 Nächten im April 2024
Antwort von Tony Hill General Manager am 22. Apr. 2024
Thank you for the review, we really do appreciate our guests taking the time to share their experiences with us. Our team constantly strives to provide excellent customer service and create memorable moments and it extremely disappointing to hear that we did not do this during your recent stay. I will address your issue with the team and assure you that poor service is not typical of Thistle London Marble Arch. Again, my sincere apologies and hoping that you may give us another chance when you are next visiting London Kind Regards, Tony Hill General Manager

8/10 – Gut

Liz

Mit der Familie gereist
Very good check in at an extremely busy time. We were a 3 but only a double bed in the room. Reception soon sorted this out. The room was very clean and free water in the mini bar which was a nice touch. There was only 2 lifts due to maintenance work, we used the stairs the majority of the time but it was a problem for the more infirm people. Breakfast was very good with an excellent choice of food. We would definitely return.
Aufenthalt von 3 Nächten im April 2024
Antwort von Tony Hill, General Manager am 22. Apr. 2024
Thank you for having taken the time to complete a review following your recent stay with us. I am pleased to see that your lasting impression is a positive one and hope to have the pleasure of welcoming you back at Thistle Marble Arch Hotel the next time your travels take you to London. Kind Regards,

10/10 – Hervorragend

Heather

We were so well taken care of and even got an anniversary cake in our upgraded room! Frustrated by the overcrowded lifts, but eventually found the staircase!
Aufenthalt von 1 Nacht im April 2024
Antwort von Tony Hill am 22. Apr. 2024
Dear Heather, On behalf of and the entire team here at Thistle Marble Arch Hotel, thank you so much for having taken the time to share this wonderful review following your recent stay with us. I am delighted to see that the quality of the service provided contributed positively to an enjoyable stay and hope to have the pleasure of welcoming you back here the next time your travels take you to London. Should you ever require any assistance with making future reservations, I remain entirely at your disposal.Kind Regards,Tony HillGeneral Manager

10/10 – Hervorragend

Esperanza

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service und Ausstattung
Los elevadores insuficientes y para las personas de edad o con alguna situación de salud era muy compleja. Solo 2 elevadores funcionando para 8 pisos de cuartos.
Aufenthalt von 1 Nacht im April 2024
Antwort von Tony Hill am 22. Apr. 2024
Thank you for having taken the time to complete a review following your recent stay with us. I am pleased to see that your lasting impression is a positive one and hope to have the pleasure of welcoming you back at Thistle Marble Arch Hotel the next time your travels take you to London. Kind Regards, Tony Hill General Manager

6/10 – Okay

anil

Walkable to oxford street Rooms are bigger
Aufenthalt von 4 Nächten im April 2024
Antwort von Tony Hill am 22. Apr. 2024
Thank you for having taken the time to complete a review following your recent stay with us. I am pleased to see that your lasting impression is a positive one and hope to have the pleasure of welcoming you back at Thistle Marble Arch Hotel the next time your travels take you to London. Kind Regards, Tony Hill General Manager

8/10 – Gut

Juan

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Nice and friendly hotel
Aufenthalt von 1 Nacht im April 2024
Antwort von Tony Hill, General Manager am 19. Apr. 2024
On behalf of and the entire team here at Thistle Marble Arch Hotel, thank you so much for having taken the time to share this wonderful review following your recent stay with us. I am delighted to see that the quality of the service provided contributed positively to an enjoyable stay and hope to have the pleasure of welcoming you back here the next time your travels take you to London. Should you ever require any assistance with making future reservations, I remain entirely at your disposal.Kind Regards,Tony HillGeneral Manager

10/10 – Hervorragend

Patrick

Gut: Sauberkeit und Personal & Service
Aufenthalt von 1 Nacht im April 2024
Antwort von Tony Hill General Manager am 20. Apr. 2024
Dear Patrick, On behalf of and the entire team here at Thistle Marble Arch Hotel, thank you so much for having taken the time to share this wonderful review following your recent stay with us. I am delighted to see that the quality of the service provided contributed positively to an enjoyable stay and hope to have the pleasure of welcoming you back here the next time your travels take you to London. Should you ever require any assistance with making future reservations, I remain entirely at your disposal. Kind Regards,

8/10 – Gut

Sarah

Gut: Sauberkeit und Personal & Service
Everything was nice and convenient location. Only downside was elevators were a long wait due to construction! Otherwise, happy with stay!
Aufenthalt von 5 Nächten im März 2024
Antwort von Tony Hill, General Manager am 19. Apr. 2024
On behalf of and the entire team here at Thistle Marble Arch Hotel, thank you so much for having taken the time to share this wonderful review following your recent stay with us. I am delighted to see that the quality of the service provided contributed positively to an enjoyable stay and hope to have the pleasure of welcoming you back here the next time your travels take you to London. Should you ever require any assistance with making future reservations, I remain entirely at your disposal.Kind Regards,Tony HillGeneral Manager

10/10 – Hervorragend

Eder

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Amazing place to stay! Close to every major land mark! Super close to any public transportation. The only complain is how dirty the carpets were
Aufenthalt von 5 Nächten im März 2024
Antwort von Tony Hill am 17. Apr. 2024
Dear Eder, On behalf of the entire team here at Thistle Marble Arch Hotel, thank you so much for having taken the time to share this wonderful review following your recent stay with us. I am delighted to see that the quality of the service provided contributed positively to an enjoyable stay and hope to have the pleasure of welcoming you back here the next time your travels take you to London. Should you ever require any assistance with making future reservations, I remain entirely at your disposal.Kind Regards,Tony Hil, General Manager

8/10 – Gut

Andrew

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 2 Nächten im April 2024
Antwort von Tony Hill General Manager am 16. Apr. 2024
On behalf of the entire team here at Thistle Marble Arch Hotel, thank you so much for having taken the time to share this wonderful review following your recent stay with us. I am delighted to see that the quality of the service provided contributed positively to an enjoyable stay and hope to have the pleasure of welcoming you back here the next time your travels take you to London. Should you ever require any assistance with making future reservations, I remain entirely at your disposal.Kind Regards,

10/10 – Hervorragend

Melanie

Mit der Familie und kleinen Kindern gereist, Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
We had a lovely stay in this hotel, great location and everything we needed. We had a room with two single beds and a sofa bed. This kids slept on the sofa bed as it’s too small for adults, but it was great to have a sofa and room to move around during the day. We were on the executive floors so had breakfast there which was okay and we had room service which had good options for dinner. Points of feedback would be to note the lifts and escalators were often under repair (fine for us) and there didn’t seem to be any info written down like breakfast times etc.
Aufenthalt von 4 Nächten im April 2024
Antwort von Tony Hill, General Manager am 19. Apr. 2024
On behalf of and the entire team here at Thistle Marble Arch Hotel, thank you so much for having taken the time to share this wonderful review following your recent stay with us. I am delighted to see that the quality of the service provided contributed positively to an enjoyable stay and hope to have the pleasure of welcoming you back here the next time your travels take you to London. Should you ever require any assistance with making future reservations, I remain entirely at your disposal.Kind Regards,Tony HillGeneral Manager

10/10 – Hervorragend

SOHEIL

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
They are very welcoming! Thanks for Anastasia P for her support and perfect service. Recommend this hotel to anyone visiting London.Thank you !
Aufenthalt von 6 Nächten im April 2024
Antwort von Tony Hill, General Manager am 15. Apr. 2024
Dear Soheil, On behalf of Anastasia P, and the entire team here at Thistle Marble Arch Hotel, thank you so much for having taken the time to share this wonderful review following your recent stay with us. I am delighted to see that the quality of the service provided contributed positively to an enjoyable stay and hope to have the pleasure of welcoming you back here the next time your travels take you to London. Should you ever require any assistance with making future reservations, I remain entirely at your disposal. Kind Regards,

10/10 – Hervorragend

Holly

Mit einer Gruppe gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Everything was exceptional. The staff was sonhelpful and asjusted my reservation at check-in as requested. Natali was so sweet and gave me a sweet note ans fruit plate in my room to thank me for staying with them. The restaurants and food were wonderful. The beds and room was so comfortable. I have no complaints.
Aufenthalt von 6 Nächten im April 2024
Antwort von Tony Hill, General Manager am 14. Apr. 2024
Dear Holly, On behalf of Natalia, and the entire team here at Thistle Marble Arch Hotel, thank you so much for having taken the time to share this wonderful review following your recent stay with us. I am delighted to see that the quality of the service provided contributed positively to an enjoyable stay and hope to have the pleasure of welcoming you back here the next time your travels take you to London. Should you ever require any assistance with making future reservations, I remain entirely at your disposal. Kind Regards,

10/10 – Hervorragend

Renate Elsa

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Excellent in all ways!
Aufenthalt von 5 Nächten im April 2024
Antwort von Tony Hill, General Manager am 14. Apr. 2024
Dear Renate Elsa, On behalf of Natalia, and the entire team here at Thistle Marble Arch Hotel, thank you so much for having taken the time to share this wonderful review following your recent stay with us. I am delighted to see that the quality of the service provided contributed positively to an enjoyable stay and hope to have the pleasure of welcoming you back here the next time your travels take you to London. Should you ever require any assistance with making future reservations, I remain entirely at your disposal. Kind Regards,

8/10 – Gut

Shanna

Mit der Familie gereist
Gut: Sauberkeit und Ausstattung
The hotel is huge, at least 90 rooms on a floor. There were only 2 elevators so the wait was long. The doors to the room were all scuffed making the long hallway and many doors look like a 3* hotel. However once in my apartment, it was really nice, complete with living room and kitchenette. This was perfect for a mother and teenage son. My view, not so nice as I looked at other windows of the hotel. Awesome location!
Aufenthalt von 10 Nächten im März 2024
Antwort von Tony Hill General Manager am 13. Apr. 2024
Dear Shanna, On behalf of the entire team here at Thistle Marble Arch Hotel, thank you so much for having taken the time to share this wonderful review following your recent stay with us. I am delighted to see that the quality of the service provided contributed positively to an enjoyable stay and hope to have the pleasure of welcoming you back here the next time your travels take you to London. Should you ever require any assistance with making future reservations, I remain entirely at your disposal. Kind Regards,

10/10 – Hervorragend

Jim, Esterhazy

Mit dem Partner gereist
Gut: Ausstattung und Zustand der Unterkunft
Everything in the area. Close to bus and the Underground tube.
Aufenthalt von 6 Nächten im April 2024
Antwort von Tony Hill am 11. Apr. 2024
Thank you for having taken the time to complete a review following your recent stay with us. I am pleased to see that your lasting impression is a positive one and hope to have the pleasure of welcoming you back at Thistle Marble Arch Hotel the next time your travels take you to London. Kind Regards, Tony Hill General Manager

8/10 – Gut

Antonio Herrero

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service und Ausstattung
Uno de los elevadores estaba fuera de servicio lo que hacía muy incómodo bajar. Nunca encontramos las escaleras que nos llevaran a recepción, solo las de emergencia que nos sacaban a la calle.
Aufenthalt von 3 Nächten im März 2024
Antwort von Tony Hill, General Manager am 10. Apr. 2024
On behalf of the entire team here at Thistle Marble Arch Hotel, thank you so much for having taken the time to share this wonderful review following your recent stay with us. I am delighted to see that the quality of the service provided contributed positively to an enjoyable stay and hope to have the pleasure of welcoming you back here the next time your travels take you to London. Should you ever require any assistance with making future reservations, I remain entirely at your disposal.Kind Regards,Tony HillGeneral Manager

8/10 – Gut

Kathleen

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Great location. Close to public transportation. Would stay again.
Aufenthalt von 3 Nächten im April 2024
Antwort von Tony Hill am 9. Apr. 2024
Dear Kathleen, Thank you for having taken the time to complete a review following your recent stay with us. I am pleased to see that your lasting impression is a positive one and hope to have the pleasure of welcoming you back at Thistle Marble Arch Hotel the next time your travels take you to London. Kind Regards, Tony Hill General Manager