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Bewertungen von The Chelsea Harbour Hotel and Spa

5 out of 5
The Chelsea Harbour Hotel and Spa
Chelsea Harbour, London, England

Bewertungen

7,8

Gut

472 von insgesamt 1004 Gästebewertungen haben eine Bewertung von 10 - Hervorragend" "
218 von insgesamt 1004 Gästebewertungen haben eine Bewertung von 8 - Gut" "
115 von insgesamt 1004 Gästebewertungen haben eine Bewertung von 6 - Okay" "
89 von insgesamt 1004 Gästebewertungen haben eine Bewertung von 4 - Schlecht" "
110 von insgesamt 1004 Gästebewertungen haben eine Bewertung von 2 - Ungenügend" "

8,4/10

Sauberkeit

8,0/10

Personal & Service

8,0/10

Ausstattung

7,8/10

Zustand der Unterkunft

7,6/10

Umweltfreundlichkeit

Bewertungen

10/10 – Hervorragend

mario

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Nice stay
We enjoyed the kindness of all the stuff
Aufenthalt von 1 Nacht im Januar 2024
Antwort von Luz Bianco am 28. Jan. 2024
Dear Mario,Thank you very much for your stay at the Chelsea Harbour Hotel. I look forward to welcoming you soon in the near future.Kind Regards,Luz BiancoGuest Relation Executive

8/10 – Gut

Kevin

Mit der Familie gereist
Gut: Ausstattung
.
Aufenthalt von 5 Nächten im November 2023
Antwort von Luz Bianco am 3. Jan. 2024
Dear Kevin,Thank you very much for your stay at the Chelsea Harbour Hotel. your feedback is really valuable to us and rest assured we will take your comments to improve our services.Sorry for the inconvenience caused during your stay I look forward to welcoming you soon in the near future.Kind Regards,Luz BiancoGuest Relation Executive

10/10 – Hervorragend

Esosa

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Best hotel in London, especially the rooms and the staff. I’d give 10 stars if I could
Aufenthalt von 2 Nächten im Oktober 2023
Antwort von Luz Bianco am 24. Okt. 2023
Dear Esosa,Many thanks for such a lovely comment At the Chelsea harbour we really proud of our products and service and we are pleased that you enjoyed your stay with us Your feedback is valuable to us and rest assured we would take your comments to improve our services.We look forwards welcoming you back soon Kind Regards Luz BiancoGuest Relation Executive

8/10 – Gut

Frederic

Mit der Familie gereist
Gut: Sauberkeit und Komfort des Zimmers
Good value for money….
Good value for money - very good service at the reception - lousy service at breakfast….
Aufenthalt von 3 Nächten im Oktober 2023
Antwort von Ashwin Schaffter Guest Relations Officer am 20. Okt. 2023
Dear Frederic, We're pleased to hear that you found our establishment to be good value for money and that you received very good service at the reception. However, I'm genuinely sorry to learn that you experienced issues with our breakfast service. We take all guest feedback seriously, and we are committed to addressing this concern to ensure a more enjoyable experience for all our guests.We will investigate the issues you raised regarding breakfast service and work on improving it promptly. Your feedback helps us identify areas for enhancement, and we are committed to making the necessary changes to ensure that we consistently provide a high standard of service in all areas of our establishment.Once again, we thank you for choosing to stay with us and for sharing your experience. If you plan to stay with us in the future, we look forward to the opportunity to offer you a more satisfying breakfast experience.Please don't hesitate to reach out if you have any more feedback or if there's anything else we can do to enhance your stay. Your satisfaction is our priority.Warm regards,The Guest Relations Team Chelsea Harbour Hotel & Spa

2/10 – Ungenügend

Matthew

Aufenthalt von 2 Nächten im Oktober 2023
Antwort von Ashwin Schaffter - Guest Relations Executive am 19. Okt. 2023
Dear Matthew, Thank you for your feedback on Expedia. We apologize for falling short of your expectations during your stay. Your comments are invaluable to us, and we are working to improve our services.We hope you'll consider giving us another chance to provide you with a better experience in the future.Warm regards,Ashwin Schaffter Guest Relations Executive

8/10 – Gut

Frederic

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service und Komfort des Zimmers
Good value for money
Breakfast is understaffed, reception and other crew very helpful - good value for money
Aufenthalt von 3 Nächten im Oktober 2023
Antwort von Ashwin Schaffter - Guest Relations Executive am 17. Okt. 2023
Dear Frederic, Thank you for your feedback regarding your recent experience at our hotel. We truly value your input and are pleased to hear that you found your stay to be good value for money. Your satisfaction is our top priority.We are grateful for your understanding of the breakfast situation and your appreciation of our dedicated and helpful reception and staff. Rest assured that we will take your feedback into account and continue to make improvements in order to ensure the best possible experience for all our guests.We look forward to welcoming you back in the future, and if you have any additional comments or suggestions, please do not hesitate to share them with us. Your feedback is invaluable in helping us enhance our services.Warm regards, Ashwin Schaffter Guest Relations Executive

6/10 – Okay

Ines, Erfurt

Mit dem Partner gereist
Gut: Sauberkeit und Ausstattung
Verbesserungswürdig: Zustand der Unterkunft
Das Chelsea Harbour Hotel hat 5 Sterne und eine sehr schöne Lage. Wir hatten eine wunderschöne Suite mit Balkon und Blick auf den kleinen Jachthafen. So weit so gut. Tatsächlich hat das 5-Sterne-Hotel aber schon bessere Tage gehabt. Alles ist in die Jahre gekommen. Die Dusche hat einen uralten Standard und ist zudem sehr rutschig, die Toilettenspülung ist sehr gewöhnungsbedürftig und schwer in Gang zu bekommen. Die zwei (!) Fernseher haben zwar thetorisch viele Programme, diverse gingen dann aber trotzdem nicht. Auch sollte über Chrome Cast zum Beispiel Netflix zu streamen sein, aber das funktionierte auch nicht. Das Frühstück entsprach leider auch in keiner Weise einem 5-Sterne-Haus. Wenig Auswahl und genervte Mitarbeiter, die überfordert wirkten, sind kein gutes Aushängeschild. Wir waren 4 Nächte hier und jedes Mal waren diverse Tische beim Frühstück nicht abgeräumt. Hatte man dann doch einen freien Platz gefunden, war dieser dann nicht mal abgewischt und voller Krümel. Auch die Stühle und Tische im Frühstücksraum sind allesamt alt und abgenutzt. Richtig enttäuscht waren wir auch vom Spa-Bereich. Er ist leider sehr veraltet und dazu noch verwinkelt und gar nicht einladend. Die schöne Anlage bräuchte insgesamt dringend mal eine Renovierung. Dann sind die gehobenen Preise auch gerechtfertigt.
Aufenthalt von 4 Nächten im September 2023
Antwort von Ashwin Schaffter - Guest Relations Officer am 18. Sept. 2023
Dear Wachs Ines,Thank you for taking the time to share your feedback regarding your recent stay at The Chelsea Harbour Hotel. We genuinely appreciate your detailed review, as it allows us to address areas that need improvement to enhance the overall guest experience.I'm glad to hear that you enjoyed the picturesque location and the view from your suite's balcony. However, I want to sincerely apologize for the inconveniences you encountered during your stay.Your concerns about the aging infrastructure, including the shower, toilet, and televisions, have been duly noted. We are committed to maintaining our property to the highest standards, and your feedback will help us prioritize areas in need of renovation and improvement.Regarding the breakfast experience, I'm truly sorry to hear that it fell short of your expectations. We take your comments about the limited choices.Your observations about our spa area are also valuable, and we will assess how we can make it more inviting and modern for our guests.Please know that guest satisfaction is our utmost priority, and we will take immediate steps to rectify the issues you've raised. Your feedback is a valuable tool in helping us improve, and we appreciate your honesty.We hope you'll consider giving us another opportunity in the future, as we are committed to delivering the exceptional experiences that our guests deserve.Thank you once again for your feedback.Warm Regards,Ashwin SchaffterGuest Relations Officer

4/10 – Schlecht

Thomas

Aufenthalt von 1 Nacht im April 2023
Antwort von Mohamed Ibrahim am 30. Apr. 2023
Dear Thomas,Thank you very much for your stay at the Chelsea Harbour Hotel. Sorry for the inconvenience caused during your stay I look forward to welcoming you soon in the near future.Kind Regards,Mohamed Ibrahim Front of House Manager

8/10 – Gut

Lars

Mit der Familie gereist
Gut: Sauberkeit und Personal & Service
Meines Erachtens keine 5-Sterne-Kategorie, das das Inventar nicht sehr modern bzw. zum Teil recht verbraucht erschien. Der Pool-und Saunabereich waren okay, aber mehr auch nicht, da insgesamt wenig Platz und die Sauna eher alt wirkte. Zum Frühstück gab es jeden Tag dasselbe Angebot und der Service war zu wenig vertreten, aber wenn, dann zumindest freundlich und bemüht.
Aufenthalt von 6 Nächten im April 2023
Antwort von Mohamed Ibrahim am 30. Apr. 2023
Dear ShaunThank you very much for your stay at the Chelsea Harbour Hotel. It is always nice to read your comment learn from the feedback, and I am pleased to hear that you and the Family enjoy the hotel and the Facilities.I look forward to welcoming you soon in the near future.Kind Regards,Mohamed Ibrahim Front House Manager

10/10 – Hervorragend

Kristina

Aufenthalt von 3 Nächten im Mai 2022

8/10 – Gut

Wellingta

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Lovely Hotel
Aufenthalt von 8 Nächten im November 2021

10/10 – Hervorragend

Magda

Geschäftlich gereist, Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Everything was lovely! Nice area and good/ helpful Hotel staff. Will definitely come back and can only recommend this hotel to others.
Aufenthalt von 8 Nächten im Oktober 2020
Antwort von Hui Xu am 19. Okt. 2020
Dear Magda, Thank you very much for your 5 star review of The Chelsea Harbour Hotel. I am delighted to read that you had such an enjoyable stay with us. Thank you for choosing to stay with us at The Chelsea Harbour Hotel, and we hope to welcome you back in the near future. Kind regards, Hui Xu Cluster General Manager Millennium Hotels

10/10 – Hervorragend

Verifizierter Reisender

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Von der Ankunft bis zur Abreise war der Aufenthalt in diesem Establishment einfach ein herrliches Erlebniss. Das Personal sehr freundlich und zuvorkommend wie auch die Suite. Die Lage, das Essen der Service. Alles war Perfect!
Aufenthalt von 2 Nächten im Dezember 2019

10/10 – Hervorragend

Verifizierter Reisender

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 3 Nächten im März 2019
Antwort von Chris Van Dam am 31. März 2019
Dear Guest, Thank you for taking the time to review the Chelsea Harbour Hotel. Its a pleasure to read you had such a memorable experience and the team went the extra mile to make this as comfortable as possible. We look forward to welcoming you back again in the very near future. With Warm Regards, Chris Van Dam General Manager

8/10 – Gut

Verifizierter Reisender

Gut: Sauberkeit
Verbesserungswürdig: Personal & Service und Zustand der Unterkunft
Sehr gutes Fotoshop bei offiziellen Bildern
Eigentlich war geplant ein schönes Spa-Wochenende zu machen in gemütlicher Atmosphäre. Um das Hotel waren nur Baustellen und der Spa-Bereich war sehr minimalistisch ausgestattet! An der Rezeption wurde uns erstmal noch versucht ein teureres Zimmer anzudrehen. Sehr abgelegen von Central London aber auch den schönen Ecken in Chealsea
Aufenthalt von 1 Nacht im November 2017
Dear Guest, Thank you for sharing your feedback during your stay with us last week. Your comments has been shared to the rest of the team. I am delighted that the works going on in the area did not distract your overall stay. We look forward to have the opportunity to welcome you back. Kind regards Andreas Stys

8/10 – Gut

MZ, Dortmund, NRW

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Ruhiges 5-Sterne Hotel mit großen Zimmern
Beim Chelsea Harbour Hotel handelt es sich um ein ruhiges 5-Sterne Hotel mit für Londoner Verhältnisse überdurchschnittlich großen Zimmern. Das Personal ist sehr freundlich und hilfsbereit. Die Verkehrsanbindung ist dank der Nähe zur Station Imperial Wharf sehr gut. Insbesondere für Geschäftsreisende empfehlenswert. Hervorragendes Preis-Leistungs-Verhältnis.
Aufenthalt von 2 Nächten im Oktober 2017
Antwort von Andreas am 27. Nov. 2017
Dear MZ, Your feedback is our greatest reward. I will certainly share this to the rest of the team who will be extremely pleased reading your review. Thank you for your feedback and we look forward to welcome you back in the near future. Kind regards Andreas Stys

4/10 – Schlecht

matthew

Gut: Sauberkeit
Verbesserungswürdig: Personal & Service, Ausstattung und Zustand der Unterkunft
Its a serviceable accommodation and located close to a London Overground Train stop which makes traveling around the city convenient. There were a bunch of repairs taking place and the fire alarm kept going off. On Saturday their kitchen got very busy so they just kind of gave up on room service and wouldn't take any calls, so don't buy breakfast in advance you might not get it.. The hotel staff was the biggest issue. Nobody was out right rude but most of the staff were aloof or distracted. It was like they all had something they would rather be doing than helping their gusts. Maybe their understaffed or something.
Aufenthalt von 2 Nächten im Mai 2024

10/10 – Hervorragend

malcolm

Mit der Familie gereist
Gut: Sauberkeit, Ausstattung und Zustand der Unterkunft
Very good service
Aufenthalt von 2 Nächten im Mai 2024
Antwort von Mohit Aboti - Guest Relation Manager am 23. Mai 2024
Dear malcolmThank you for your positive feedback. We're pleased to hear that you enjoyed your stay at The Chelsea Harbour Hotel and Spa. We look forward to welcoming you back soon.Kind regards,Mohit AbotiGuest Relations Manager

10/10 – Hervorragend

Nasser, Salmiyah

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
I stayed before at the Harbour Hotel. They did some soft renovation to their inventory, they still need to level the aminites to the 5 starr pre-requisites such as aminites specific to the bath tub. Other than that a clean and nice place to stay ... Will do it again n again
Aufenthalt von 8 Nächten im Mai 2024
Antwort von Luz Bianco am 22. Mai 2024
Dear Nasser,Thank you for sharing your feedback about your recent stay at the Harbour Hotel. We're glad to hear that you had a pleasant experience and found the hotel to be clean and nice.We appreciate your comments regarding the recent soft renovations. Your feedback about the amenities, particularly those specific to the bathtub, is invaluable. Ensuring that our amenities meet the expectations of a 5-star establishment is a priority for us, and we will certainly take your suggestions into consideration for future improvements.It's wonderful to know that despite this, you still enjoyed your stay and plan to return. We look forward to welcoming you back again and again, and we aim to make each visit even better than the last.Kind Regards,Luz BiancoGuest Relation Executive

10/10 – Hervorragend

Sam

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Welcoming and lovely breakfast .
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Mohit Aboti - Guest Relation Manager am 14. Mai 2024
Dear SamThank you for your positive feedback about your recent stay at The Chelsea Harbour Hotel & Spa. We're delighted to hear that you found our hotel and services to your satisfaction.We look forward to welcoming you back soon.Best regards,Mohit AbotiGuest Relations ManagerThe Chelsea Harbour Hotel & Spa

2/10 – Ungenügend

Bruce

Verbesserungswürdig: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Mohit Aboti - Guest Relation Manager am 8. Mai 2024
Dear, BruceThank you very much for your stay at the Chelsea Harbour Hotel. Sorry for the inconvenience caused during your stay I look forward to welcoming you soon in the near future.Kind Regards,Mohit AbotiGuest relation Manager

10/10 – Hervorragend

Julia Antilley

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
The staff are absolutely lovely, so welcoming and friendly. The accommodation and food was superb.
Aufenthalt von 1 Nacht im April 2024
Antwort von Mohit Aboti - Guest Relation Manager am 1. Mai 2024
Dear Julia Antilley,Thank you for your kind words! We're thrilled to hear that you found our staff welcoming and friendly, and that you enjoyed our superb accommodation and food. Your satisfaction is our top priority, and we're delighted to have provided you with a memorable experience. We look forward to welcoming you back for another fantastic stay at Chelsea Harbour Hotel.Warm regards,Mohit AbotiGuest Relations ManagerChelsea Harbour Hotel and Spa

10/10 – Hervorragend

Rosie

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Friendly, helpful staff. Made special effort for my birthday, thank you!
Aufenthalt von 1 Nacht im April 2024
Antwort von Mohit Aboti = Guest Relation Manager am 16. Apr. 2024
Dear RosieThank you for sharing your feedback on your recent stay at Chelsea Harbour Hotel and Spa.We're thrilled to hear you had a great experience! Your satisfaction is our priority, and we look forward to welcoming you back soon.Warm regards,Mohit AbotiGuest Relations Manager

10/10 – Hervorragend

Sinan

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Very good Hotel
Aufenthalt von 4 Nächten im März 2024
Antwort von Mohit Aboti = Guest Relation Manager am 7. Apr. 2024
Dear SinanThank you for your feedback! We're thrilled to hear that you had a very good experience at our hotel. Your satisfaction is our top priority, and we're delighted that we could meet your expectations during your stay. We hope to have the pleasure of welcoming you back soon!Warm regards,Mohit AbotiGuest Relations Manager

10/10 – Hervorragend

Pauline

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
The management staff are superb and top notch. The pool is very nice. Rooms are huge. I would highly recommend.
Aufenthalt von 1 Nacht im April 2024
Antwort von Mohit Aboti - Guest Relation Manager am 7. Apr. 2024
Dear Pauline,Thank you for your feedback! We're thrilled to hear that you had a fantastic experience at our hotel. Our management staff works hard to provide top-notch service, and we're delighted to know they made a positive impression on you. We're glad you enjoyed the amenities like the pool and found our rooms spacious. We hope to welcome you back soon!Warm regards,Mohit AbotiGuest Relations Manager

10/10 – Hervorragend

Daniel

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Great hotel; enjoyed our family trip. Breakfast was great, superb location.
Aufenthalt von 10 Nächten im März 2024
Antwort von Mohit Aboti, am 5. Apr. 2024
Dear DanielThank you for choosing to stay with us during your family trip and for taking the time to share your feedback. We're delighted to hear that you enjoyed your stay and that our hotel met your expectations.It's wonderful to know that you found our breakfast great and enjoyed our superb location. We strive to provide our guests with an exceptional experience, and we're thrilled that you had a memorable stay with us.We appreciate your kind words and hope to welcome you and your family back for another enjoyable stay soon.Warm regards,Mohit AbotiGuest Relations Manager

10/10 – Hervorragend

John

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 1 Nacht im März 2024
Antwort von Mohit Aboti am 29. März 2024
Dear John,Thank you for your appreciation! Delighted you're enjoying your time here at Chelsea Harbour Hotel and Spa. Should you need anything else, we're always here to assist.Best regards,Mohit AbotiGuest Relations Manager

10/10 – Hervorragend

Tim

Aufenthalt von 2 Nächten im März 2024
Antwort von Mohit Aboti - Guest Relation Manager am 12. Apr. 2024
Dear TimEnsuring our guests have an exceptional experience is our top priority, and we're thrilled that we succeeded with you.Looking forward to your next visit.Warm regards,Mohit AbotiGuest relation Manager

10/10 – Hervorragend

Sean

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Amazing experience at Chelsea Harbour Hotel and Spa! 5* on all bar the condition of the property and this is only reduced to 4* because the steam room was not working in the men’s changing rooms, which for a spa hotel we were a tad disappointed. But aside from that, we had a lovely time and the staff were all lovely! Highly recommend!
Aufenthalt von 2 Nächten im März 2024
Antwort von Mohamed Ibrahim am 23. März 2024
Dear,Thank you very much for your stay at the Chelsea Harbour Hotel. I look forward to welcoming you soon in the near future.Kind Regards,Mohamed Ibrahim Front of House Manager

10/10 – Hervorragend

Karl

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
5 star and it means it
Aufenthalt von 1 Nacht im März 2024
Antwort von Mohamed Ibrahim am 23. März 2024
Dear karl,Thank you very much for your stay at the Chelsea Harbour Hotel. I look forward to welcoming you soon in the near future.Kind Regards,Mohamed Ibrahim Front of House Manager

8/10 – Gut

Jodie

Mit der Familie gereist
Gut: Sauberkeit, Ausstattung und Zustand der Unterkunft
The hotel was beautiful with excellent amenities the disappointing part was the staff , not very friendly at all. Ordered room service which came incorrectly and had to wait a time for it to be corrected. Would have been nicer if the staff were more welcoming .
Aufenthalt von 1 Nacht im März 2024
Antwort von Mohamed Ibrahim am 23. März 2024
Dear Jodie,Thank you very much for your stay at the Chelsea Harbour Hotel. I look forward to welcoming you soon in the near future.Kind Regards,Mohamed Ibrahim Front of House Manager

6/10 – Okay

James

Geschäftlich gereist
Gut: Sauberkeit und Personal & Service
Verbesserungswürdig: Ausstattung und Zustand der Unterkunft
The food options (except for the breakfast) are severely limited. Not appropriate for a hotel that should be ranked higher than it is.
Aufenthalt von 4 Nächten im Februar 2024
Antwort von Mohamed Ibrahim am 3. März 2024
Dear JamesI’m sorry to hear that we didn’t deliver to your expectation during your last visit. We are currently working on the points mentioned by you and I hope on your next visit you will be able to experience the same service that you have been experiencing during the years.I hope to welcome you to Chelsea Harbour hotel soon.Kind Regards,Mohamed Ibrahim Front House Manager

10/10 – Hervorragend

Kevin

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Excellent stay!
Clean and comfortable hotel in a great location. Will be returning
Aufenthalt von 2 Nächten im Februar 2024
Antwort von Mohamed Ibrahim am 3. März 2024
Dear KevinMany thanks for such a lovely comment At the Chelsea harbour we really proud of our products and service and we are pleased that you enjoyed your stay with us Your feedback is valuable to us and rest assured we would take your comments to improve our services.We look forwards welcoming you back soon Kind Regards Mohamed Ibrahim Front House Manager

8/10 – Gut

Antoinette

Aufenthalt von 2 Nächten im Februar 2024
Antwort von Mohamed Ibrahim am 23. März 2024
Dear ANTOINETTEThank you very much for your stay at the Chelsea Harbour Hotel. It is always nice to read such beautiful reviews, which are inspiring for all our team.I look forward to welcoming you soon in the near future.Kind Regards,Mohamed Ibrahim Front of House Manager

10/10 – Hervorragend

Delphine

Aufenthalt von 5 Nächten im Februar 2024
Antwort von Mohamed Ibrahim am 25. Feb. 2024
Dear Delphine,Thank you very much for your stay at the Chelsea Harbour Hotel. I look forward to welcoming you soon in the near future.Kind Regards,Mohamed Ibrahim Front of House Manager

10/10 – Hervorragend

ZULFIKA

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
It had everything
Aufenthalt von 1 Nacht im Februar 2024
Antwort von Mohamed Ibrahim am 25. Feb. 2024
Dear Zulfika,Thank you very much for your stay at the Chelsea Harbour Hotel. I look forward to welcoming you soon in the near future.Kind Regards,Mohamed Ibrahim Front of House Manager

6/10 – Okay

Joanne

Mit der Familie gereist
Gut: Sauberkeit, Zustand der Unterkunft und Komfort des Zimmers
Verbesserungswürdig: Personal & Service
Great room - shame about the rest
Room was spacious & clean but service in the hotel bar was very poor. We had to wait ages for someone to take our drinks order, despite going to the bar to remind them we were there. Two of the three draft beers were not available & then there was no gas so no draft beer at all. The bottled beer I chose as an alternative was also unavailable. We ordered some ‘truffle mixed nuts’ but they brought truffle fries. When we sent these back we were told they didn’t have any of the truffle mix nuts. At check in we were told that the bar was open until 11pm. We returned to the hotel after dinner at just before 10.55pm for a nightcap only to be told the bar was closed. We were told if we wanted a drink we had to order room service. At breakfast our table was dirty, we coffee stains & crumbs from the previous occupants. There were no spoons for cereal & no butter knives.
Aufenthalt von 1 Nacht im Februar 2024
Antwort von Mohamed Ibrahim am 25. Feb. 2024
Dear Joanne,Thank you very much for your stay at the Chelsea Harbour Hotel. your feedback is really valuable to us and rest assured we will take your comments to improve our services.Sorry for the inconvenience caused during your stay I look forward to welcoming you soon in the near future.Kind Regards,Mohamed Ibrahim Front of House Manager

2/10 – Ungenügend

Pauline

Aufenthalt von 1 Nacht im Februar 2024
Antwort von Mohamed Ibrahim am 25. Feb. 2024
Dear Pauline,Thank you very much for your stay at the Chelsea Harbour Hotel. I look forward to welcoming you soon in the near future.Kind Regards,Mohamed Ibrahim Front of House Manager

2/10 – Ungenügend

Pauline

Aufenthalt von 1 Nacht im Februar 2024
Antwort von Mohamed Ibrahim am 25. Feb. 2024
Dear Pauline,Thank you very much for your stay at the Chelsea Harbour Hotel. I look forward to welcoming you soon in the near future.Kind Regards,Mohamed Ibrahim Front of House Manager

8/10 – Gut

Rosemarie

Aufenthalt von 1 Nacht im Februar 2024
Antwort von Mohamed Ibrahim am 25. Feb. 2024
Dear Rosmarie,Thank you very much for your stay at the Chelsea Harbour Hotel. I look forward to welcoming you soon in the near future.Kind Regards,Mohamed Ibrahim Front of House Manager

10/10 – Hervorragend

CHRISTOPHER

Aufenthalt von 1 Nacht im Februar 2024
Antwort von Mohamed Ibrahim am 25. Feb. 2024
Dear CHRISTOPHER,Thank you very much for your stay at the Chelsea Harbour Hotel. I look forward to welcoming you soon in the near future.Kind Regards,Mohamed Ibrahim Front of House Manager

10/10 – Hervorragend

Barbara

Aufenthalt von 1 Nacht im Februar 2024
Antwort von Mohamed Ibrahim am 25. Feb. 2024
Dear Barbara,Thank you very much for your stay at the Chelsea Harbour Hotel. I look forward to welcoming you soon in the near future.Kind Regards,Mohamed Ibrahim Front of House Manager

4/10 – Schlecht

Ulrik

Geschäftlich gereist
Verbesserungswürdig: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Dårlig oplevelse.
De lejede vores værelse ud til andre 2 gange, mens vi var der, så virkede vores nøgle ikke, de var meget forvirret personalet, generelt dårlig oplevelse.
Aufenthalt von 2 Nächten im Februar 2024
Antwort von Mohamed Ibrahim am 25. Feb. 2024
Dear Darlig,Thank you very much for your stay at the Chelsea Harbour Hotel. your feedback is really valuable to us and rest assured we will take your comments to improve our services.Sorry for the inconvenience caused during your stay I look forward to welcoming you soon in the near future.Kind Regards,Mohamed Ibrahim Front of House Manager

2/10 – Ungenügend

Sahil

Aufenthalt von 1 Nacht im Februar 2024
Antwort von Mohamed Ibrahim am 25. Feb. 2024
Dear Sal,Thank you very much for your stay at the Chelsea Harbour Hotel. Sorry for the inconvenience caused during your stay I look forward to welcoming you soon in the near future.Kind Regards,Mohamed Ibrahim Front of House Manager

10/10 – Hervorragend

Vish

Geschäftlich gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Nice and comfortable
Stayed here for work, as I’m a Gold member I did manage to upgrade even without asking they gave me a suite. Unfortunately there was a wedding on and the noise was too loud. Mohit at reception was really nice and gave me another room away from the noise. The room was even bigger, bed was comfortable and had everything I needed. The use of the pool and gym/sauna was good, however the sauna needs a refurb and the steam has been out of order for 5+ months from speaking to members. Overall was good stay
Aufenthalt von 1 Nacht im Februar 2024
Antwort von Mohamed Ibrahim am 10. Feb. 2024
Dear Mr. VishThank you very much for your stay at the Chelsea Harbour Hotel. It is always nice for all our team that strive to provide the best experience to read a personalized review like yours.I look forward to welcoming you soon in the near future.Kind Regards,Mohamed Ibrahim Front of House Manager

2/10 – Ungenügend

Rob

Mit der Familie gereist
Verbesserungswürdig: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Suspicious card charges weeks after stay
Hotel wasn't too bad but something dodgy with the payments there. I was over charged / not giving a discount for the meal even though hotels com showed I was entitled to 20% off. I'm still chasing this discount nearly 8 weeks later and to add salt to the wounds they charged me 23gbp yesterday out of the blue . The cite a clerical error but I would be cautious staying in this place and pay cash if possible
Aufenthalt von 1 Nacht im Dezember 2023
Antwort von Mohamed Ibrahim am 10. Feb. 2024
Dear RobThank you very much for your stay at the Chelsea Harbour Hotel. your feedback is really valuable to us and rest assured we will take your comments to improve our services.Sorry for the inconvenience caused during your stay I look forward to welcoming you soon in the near future.Kind Regards,Mohamed Ibrahim Front of House Manager

10/10 – Hervorragend

Verifizierter Reisender

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
A relaxing spa break in London
The location is surrounded by peaceful settings. Excellent attention to detail. Marina view suite was spacious and well equipped with toiletries and amenities. Was made to feel extra special for my birthday. Spa area was a little small but adequate and relaxing. Food was satisfactory. Service was outstanding with friendly attentive staff in all areas. Overall an outstanding hotel
Aufenthalt von 1 Nacht im Januar 2024
Antwort von Luz Bianco am 28. Jan. 2024
Dear,Thank you for taking the time to share your experience with us. We are delighted to hear that you enjoyed the peaceful surroundings and the attention to detail at our hotel. It's wonderful to know that the Marina View Suite met your expectations in terms of space and amenities, and we're thrilled we could make your birthday feel extra special.We appreciate your feedback regarding the spa area and food, and we'll certainly take it into consideration as we strive to improve our services. However, it's truly heartening to hear that the service provided by our friendly and attentive staff stood out. Your satisfaction is our priority, and we are pleased to have met your expectations in this regard.Kind Regards,Luz BiancoGuest Relation Executive

10/10 – Hervorragend

Maria Fernanda

Mit der Familie und kleinen Kindern gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Nos gustó mucho, está muy bonito
Aufenthalt von 4 Nächten im Dezember 2023
Antwort von Luz Bianco am 28. Jan. 2024
Dear Marla Fernanda,¡Nos alegra saber que disfrutaron de su estancia y que les pareció bonito! Si hay algo más en lo que podamos ayudarles o si tienen alguna sugerencia para mejorar, no duden en hacérnoslo saber. ¡Esperamos tener el placer de recibirles nuevamente en el futuro!Gracias,Luz BiancoGuest Relation Executive

4/10 – Schlecht

Armando

Mit der Familie gereist
Gut: Sauberkeit
Verbesserungswürdig: Personal & Service und Ausstattung
It’s in a very good and safe area, but there isn’t much to do around. You will drive or seek a cab for just about anything that you do. On average the cab rides will be around 20 min to get to Westminister and Soho and about 40 min to get to Kensington for example. Check in times are late (3 pm) and in our case the room was not ready for another hour. Would not recommend
Aufenthalt von 5 Nächten im Dezember 2023
Antwort von Mohamed Ibrahim am 31. Jan. 2024
Dear Armando Thank you very much for your stay at the Chelsea Harbour Hotel. I am really pleased to know that you enjoyed our hotel and Facilities and i am sorry to hear that your found our location bit far to your requirement.I look forward to welcoming you soon in the near future.Kind Regards,Mohamed Ibrahim Front of House Manager

6/10 – Okay

Sarah

Mit dem Partner gereist
Gut: Sauberkeit, Ausstattung und Zustand der Unterkunft
We decided to stay in London for 4 nights & include new years eve.Although it was way out of our price range we chose to use our work bonuses to push the boat out for a one off stay as a well earned treat and chose the chelsea harbour hotel.We had to wait an hour for our room..told it was cleaned but waiting for inspection..there was others too & some who had flown in ,already had a long journey ,now waiting for their rooms.Not offered a drink whilst we waited ,with numerous staff members asking if we was waiting to check in.As well as the same member of staff noticing us still waiting and obviously had forgot about us. We was then told we could have drinks vouchers as an apology for the delay.Fair enough but cut a long story short..we as gusests should not have to keep going to reception to ask for our vouchers.(4 times) Quite embarrassing to go for breakfast each morning and give our room number and be told breakfast is not included in your stay..it was! The guy on the 1st morning even asked us to wait whilst he checked at reception.So why was this not corrected on our 1st morning.No..we had the same embarrassment every morning.Being a 5star, i would like to see some dress code.. people in the restaurant with pyjamas on and our last morning a lady in her dressing gown.The staff seemed to concentrate on particular guests.To be honest,we've had better service abroad staff let it down for our experience but a lovelyhotel
Aufenthalt von 4 Nächten im Dezember 2023
Antwort von Mohamed Ibrahim am 31. Jan. 2024
Dear Sarah,Thank you very much for your stay at the Chelsea Harbour Hotel. your feedback is really valuable to us and rest assured we will take your comments to improve our services.Sorry for the inconvenience caused during your stay I look forward to welcoming you soon in the near future.Kind Regards,Mohamed Ibrahim Front of House Manager