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Bewertungen von Sandman Hotel & Suites London Downtown

2.5 out of 5
Sandman Hotel & Suites London Downtown
374 Dundas St, London, ON

Bewertungen

7,4

Gut

291 von insgesamt 1004 Gästebewertungen haben eine Bewertung von 10 - Hervorragend" "
340 von insgesamt 1004 Gästebewertungen haben eine Bewertung von 8 - Gut" "
181 von insgesamt 1004 Gästebewertungen haben eine Bewertung von 6 - Okay" "
101 von insgesamt 1004 Gästebewertungen haben eine Bewertung von 4 - Schlecht" "
91 von insgesamt 1004 Gästebewertungen haben eine Bewertung von 2 - Ungenügend" "

7,6/10

Sauberkeit

8,0/10

Personal & Service

7,0/10

Ausstattung

7,0/10

Zustand der Unterkunft

7,2/10

Umweltfreundlichkeit

Bewertungen

10/10 – Hervorragend

Bill

Nice hotel. Enjoyed my 2 night stay
Aufenthalt von 2 Nächten im Mai 2024

2/10 – Ungenügend

Enrico

Issue at check in. Room was booked for my daughter who is of age and was travelling alone. They did not want to check her in because she did not have a credit card. It was fully paid in advance and credit card was on file. They were going to cancel the reservation and have my daughter find an alternative place at midnight. NOT IMPRESSED
Aufenthalt von 1 Nacht im Mai 2024

10/10 – Hervorragend

Susan

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Clean and walkable..
Aufenthalt von 2 Nächten im Mai 2024

8/10 – Gut

Caula

Gut: Sauberkeit und Personal & Service
Friendly staff walking distance to get whatever you need
Aufenthalt von 3 Nächten im Mai 2024
Antwort von Team Sandman am 21. Mai 2024
Thank you for taking the time to leave a review. We are pleased to see that you liked our hotel staff, and the hotel location. Our hotel is located in a prime location in downtown, which makes it easily accessible. Hope to serve you soon on your next stay.

10/10 – Hervorragend

Solange

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
The staff was very accommodating, especially the manager
Aufenthalt von 5 Nächten im Mai 2024
Antwort von Team Sandman am 19. Mai 2024
Greetings from Sandman Hotel & Suites Downtown London. Thank you for taking time to leave a review on us. We are glad to hear you enjoyed your stay with us. We're looking forward to serving you again in near future.

10/10 – Hervorragend

Ngozi Gloria

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Excellent customer service by front desk and manager
Aufenthalt von 1 Nacht im April 2024
Antwort von Team Sandman am 17. Mai 2024
Greetings from Sandman Hotel & Suites Downtown London. Thank you for taking time to leave a review on us. We are glad to hear you enjoyed your stay with us. We're looking forward to serving you again in near future.

4/10 – Schlecht

Sami

The hotel was not as expected
Aufenthalt von 2 Nächten im Mai 2024
Antwort von AJ am 15. Mai 2024
Hi,Greetings from Sandman Hotel & Suites Downtown London,We sincerely apologize for any inconvenience caused, your reviews certainly matter to us and we will try our best to improve our service standards. We look forward to host you in future.Kind Regards,Ahmed JavedOn Behalf of General Manager

8/10 – Gut

sylvain, Blainville

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 1 Nacht im Mai 2024
Antwort von AJ am 15. Mai 2024
Hi,We appreciate your feedback. Thank you for choosing Sandman Hotel & Suites Downtown London.We look forward to host you in future.Kind Regards,On Behalf General Manager Ahmed Javed

8/10 – Gut

Arlene Johanna

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Good place ,quiet,did enjoy my stay
Aufenthalt von 2 Nächten im Mai 2024
Antwort von Team Sandman am 12. Mai 2024
Hi Arlene Johanna, thank you for taking the time to leave a review. We are pleased to see that you liked our services. Hoping to serve you soon on your next stay.

10/10 – Hervorragend

dorothy

Gut: Sauberkeit
Aufenthalt von 2 Nächten im Mai 2024
Antwort von Team Sandman am 12. Mai 2024
Thank you for taking the time to leave a review. We are pleased to see that you liked our services. Hoping to serve you soon on your next stay.

4/10 – Schlecht

Patrick

Mit dem Partner gereist
Only one desk chair in room. Beds awful, air conditioning unit very loud. No USB chargers for phones etc. Room very narrow Rough area Staff were helpful and kind
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Team Sandman am 9. Mai 2024
Hello Patrick, sorry for the inconvenience caused. We would take actions to fix the problems. Thank you for taking time to leave a review on us. Hope you have a wonderful day.

6/10 – Okay

Colleen

Mit der Familie gereist
Verbesserungswürdig: Personal & Service und Ausstattung
Had to pay for parking , vending machines not working on some floors
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Team Sandman am 8. Mai 2024
Hi Colleen, sorry for the inconvenience you experienced. We'll work hard to fix the problems and hope serve you better on your next staying.

10/10 – Hervorragend

Heather

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
5 stars overall, perfect for short stays, room was clean and staff were friendly. Close to everything downtown.
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Team Sandman am 8. Mai 2024
Good morning Heather, Thank you for taking time to leave a review on us. We hope you will come back again in near future.

6/10 – Okay

Jeremy

Mit der Familie gereist
Bad part of town. Old building with shoddy updates
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Team Sandman am 6. Mai 2024
Good morning Jeremy, thanks for taking time to leave a review on us. We would take actions regarding your suggestions and hope serve you better next time.

6/10 – Okay

Mimi

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
There is a charge for a pet, doesn’t tell you until you check in, $35.
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Team Sandman am 6. Mai 2024
Good morning Mimi, sorry for the inconvenience caused. We would take actions on this to avoid any miscommunication in future. Thank you for taking time to leave a review on us. Hope you have a wonderful day.

4/10 – Schlecht

Christina

Mit der Familie gereist
Verbesserungswürdig: Personal & Service und Ausstattung
The staff were not very friendly.
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Team Sandman am 7. Mai 2024
Good Evening Christina, thanks for taking time to leave a review on us. We would take actions regarding your suggestions and hope serve you better next time.

8/10 – Gut

Amanda

Geschäftlich gereist
Gut: Sauberkeit, Personal & Service und Ausstattung
Hotel was situated near to Victoria Park about a ten minute walk and across from Victoria Park was the Centennial Hall, which was perfect because my event was there. $7 dollars to get a cab from or to the train station.
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Team Sandman am 6. Mai 2024
Hi Amanda, we are glad to hear you enjoyed our location. We hope serve you better on your next staying with us soon.

8/10 – Gut

Nelson

Geschäftlich gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
This property was great for the reasons why I was in London Ontario and everything was i walking distance that I had to attend.
Aufenthalt von 4 Nächten im April 2024

2/10 – Ungenügend

Jacqueline

Verbesserungswürdig: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Will never stay again..dirty carpets, uncomfortable beds, parking area is not well lit, AC unit rattled all night
Aufenthalt von 2 Nächten im April 2024
Antwort von Team Sandman am 3. Mai 2024
Hi Jacqueline, sorry for the inconvenience it caused. Our team would take actions on those issues immediately. Again we apologize for your bad experience and hope serve you better next time.

10/10 – Hervorragend

Christine

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Great location 😁
Aufenthalt von 1 Nacht im Mai 2024

6/10 – Okay

Helene, Vancouver

Geschäftlich gereist
Good enough for a short stay and for the price. The free breakfast foods were a great plus
Aufenthalt von 4 Nächten im April 2024
Antwort von Team Sandman am 28. Apr. 2024
Dear Helen,Greetings from Sandman Hotel & Suites London Downtown!Thank you for sharing your experience with us! We're pleased to know that you found our hotel to be a good value for a short stay and that you appreciated the complimentary breakfast options. We're committed to offering excellent value and amenities to all our guests, and we're glad to hear that we met your expectations. We hope to have the opportunity to welcome you back in the future!Regards,

4/10 – Schlecht

Lucas

Geschäftlich gereist
Gut: Personal & Service
Verbesserungswürdig: Sauberkeit, Ausstattung und Zustand der Unterkunft
Likely the worst London has to offer
Aufenthalt von 5 Nächten im April 2024
Antwort von Team Sandman am 28. Apr. 2024
Thank you for taking the time to leave a review. We apologize for any inconvenience that you faced during your stay. We promise to serve you better on your next stay.

10/10 – Hervorragend

Robert

Aufenthalt von 1 Nacht im April 2024
Antwort von Team Sandman am 17. Mai 2024
Greetings from Sandman Hotel & Suites Downtown London. Thank you for taking time to leave a review on us and hope to serve you better next time.

10/10 – Hervorragend

Christopher

Aufenthalt von 1 Nacht im April 2024
Antwort von AJ am 15. Mai 2024
Greetings from Sandman!We appreciate your feedback and look forward to host you in future.Kind Regards,Management

10/10 – Hervorragend

Lorne

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Friendly staff, nice facilities, large, clean well appointed rooms! Excellent value!!
Aufenthalt von 2 Nächten im April 2024
Antwort von Team Sandman am 24. Apr. 2024
Thank you for taking the time to leave a review. We are pleased to see that you liked our services. Hoping to serve you soon on your next stay.

10/10 – Hervorragend

James

Mit einer Gruppe gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Great place to stay during our trip for a concert in London
Aufenthalt von 1 Nacht im April 2024
Antwort von Team Sandman am 23. Apr. 2024
Hi James, thank you for taking time to leave a review on us. We're glad to hear that you're satisficed your staying with us and look forward to serving you better next time.

10/10 – Hervorragend

Franca

Aufenthalt von 3 Nächten im April 2024
Antwort von AJ am 15. Mai 2024
Greetings from Sandman!We appreciate your feedback and look forward to host you in future.Kind Regards,Management

6/10 – Okay

Logan

Aufenthalt von 1 Nacht im April 2024
Antwort von Team Sandman am 12. Mai 2024
Thank you for taking the time to leave a review. Hoping to serve you soon on your next stay.

10/10 – Hervorragend

Alan

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Excellent
Aufenthalt von 1 Nacht im April 2024
Antwort von Team Sandman am 21. Apr. 2024
Hi Allan! Greetings from Sandman Hotel and Suites! We are happy that you had an amazing experience. We hope to welcome you back in the future. Thank you

10/10 – Hervorragend

Gil

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Flexibility
Aufenthalt von 1 Nacht im April 2024
Antwort von Team Sandman am 20. Apr. 2024
Thank you for taking the time to leave a review. We are pleased to see that you liked our services. Hope to serve you soon on your next stay.

10/10 – Hervorragend

Mia

Aufenthalt von 1 Nacht im April 2024
Antwort von Team Sandman am 9. Mai 2024
Thank you for taking the time to leave a review. We are pleased to see that you liked our services. Hoping to serve you soon on your next stay.

4/10 – Schlecht

Felix

Verbesserungswürdig: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Absolute Catfish hotel disgusting
Aufenthalt von 1 Nacht im April 2024
Antwort von Team Sandman am 18. Apr. 2024
We do apologize for the inconveniences that you faced. Rest assured we will better serve you in the future.

8/10 – Gut

Gord and Valerie

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 2 Nächten im April 2024
Antwort von Team Sandman am 18. Apr. 2024
Good morning Gord and Valerie, thank you for taking the time to leave a review. We hope to serve you better on your next stay.

6/10 – Okay

Carole

Mit einer Gruppe gereist
Clean. Only 1 person on front desk so line up checking in. Breakfast fine.
Aufenthalt von 1 Nacht im April 2024
Antwort von Team Sandman am 15. Apr. 2024
We do apologize for the inconveniences that you faced. Rest assured we will better serve you in the future.

4/10 – Schlecht

Courtney

Geschäftlich gereist, Mit der Familie gereist
Verbesserungswürdig: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Breakfast area was unclean and empty, not many options. Elevator was out of order, bathroom fan was loud. It was windy outside, even with the windows closed, the curtain was blowing. Room was hot, air conditioner was not working properly. Room was overcrowded with furniture. Shelf in the bathroom was almost falling off the wall.
Aufenthalt von 1 Nacht im April 2024
Antwort von Team Sandman am 15. Apr. 2024
Thank you for taking the time to leave a review. We apologize for the inconveniences you faced. We hope to serve you soon on your next stay.

2/10 – Ungenügend

Shanel

Mit der Familie gereist
This hotel is not what is advertised online. It seems like a shelter for homeless or newcomers. Upon check in I noticed that our toilet seat had not been cleaned at all. The hotel itself is run down. It didn’t feel safe.
Aufenthalt von 1 Nacht im April 2024
Antwort von Team Sandman am 15. Apr. 2024
Thank you for taking the time to leave a review. We apologize for the inconveniences you faced. We hope to serve you soon on your next stay.

2/10 – Ungenügend

Ashlee

Mit einer Gruppe gereist
Verbesserungswürdig: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
First of all, the hotel is not as nice as they make it seem. It is old looking and dingy. Toilet wasnt cleaned when we arrived. Building is very old fashioned. Secondly, I booked with a couple of my girlfriends and for some reason my cost when we checked in, was higher than theirs when it showed me a cheaper when i originally reserved my room. The concierge blamed it on Expedia and said nothing could be done about it cause it aas booked by a third party vendor, but later realized it was the hotels fault for only charging me for parking. There are homeless people around the property and wander in the lobby at night. Not the best area to stay in. I would not recommend this hotel to anybody. We went to get dinner down the street and was almost attacked by a homeless man. Would NEVER go back the that hotel.
Aufenthalt von 1 Nacht im April 2024
Antwort von Team Sandman am 17. Apr. 2024
Thank you for taking the time to leave a review. We apologize for the inconveniences you faced.

2/10 – Ungenügend

cassandra

Mit der Familie gereist
Verbesserungswürdig: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
The hotel was not the hotel in the picture and it was definitely not what i expected
Aufenthalt von 1 Nacht im April 2024
Antwort von Team Sandman am 15. Apr. 2024
Thank you for taking the time to leave a review. We apologize for the inconveniences you faced. We hope to serve you soon on your next stay.

6/10 – Okay

Chris

Gut: Sauberkeit
Aufenthalt von 1 Nacht im April 2024
Antwort von Team Sandman am 17. Apr. 2024
Thank you for taking the time to leave a review. We apologize for the inconveniences you faced. We hope to serve you soon better on your next stay.

10/10 – Hervorragend

Cherry

Mit der Familie und kleinen Kindern gereist, Geschäftlich gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Conveniently located within walking distance to many great food options.
Aufenthalt von 2 Nächten im April 2024
Antwort von Team Sandman am 15. Apr. 2024
Hi Cherry, we're glad to hear you enjoyed staying here. Thank you for taking out the time to leave a review. We are pleased to see that you liked our services, hope to serve you soon on your next stay.

8/10 – Gut

Shauna

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 1 Nacht im April 2024
Antwort von Team Sandman am 17. Apr. 2024
Hi Shauna, Thank you for taking the time to leave a review. We hope to serve you better on your next stay.

4/10 – Schlecht

Janice

Mit dem Partner gereist
Gut: Sauberkeit
Verbesserungswürdig: Personal & Service, Ausstattung und Zustand der Unterkunft
Nice room but you had to pay extra to park on the property
Aufenthalt von 1 Nacht im April 2024
Antwort von Team Sandman am 17. Apr. 2024
Hi Janice, Thank you for taking the time to leave a review. We hope to serve you better on your next stay.

8/10 – Gut

Chris

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 1 Nacht im April 2024
Antwort von Team Sandman am 17. Apr. 2024
Hi Chris, Thank you for taking the time to leave a review. We hope to serve you better on your next stay.

10/10 – Hervorragend

David

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Nice hotel, not very sound proofed rooms though.
Aufenthalt von 2 Nächten im April 2024
Antwort von Team Sandman am 10. Apr. 2024
Thank you for taking the time to leave a review. We are pleased to see that you liked our services. Looking forward to serving you soon on your next visit.

2/10 – Ungenügend

Erin

Verbesserungswürdig: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 1 Nacht im April 2024
Antwort von Team Sandman am 17. Apr. 2024
Hi Erin, Thank you for taking the time to leave a review. We hope to serve you better on your next stay.

8/10 – Gut

Marie

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 1 Nacht im April 2024
Antwort von Team Sandman am 17. Apr. 2024
Hi Marie, Thank you for taking the time to leave a review. We hope to serve you better on your next stay.

4/10 – Schlecht

jaime

Verbesserungswürdig: Sauberkeit und Zustand der Unterkunft
Aufenthalt von 1 Nacht im April 2024
Antwort von Team Sandman am 17. Apr. 2024
Hi Jaime, Thank you for taking the time to leave a review. We hope to serve you better on your next stay.

2/10 – Ungenügend

Chadia

Mit der Familie und kleinen Kindern gereist, Mit der Familie gereist
Verbesserungswürdig: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
We always stay here. Not anymore. They now have pets staying. Multiple dogs barking all night running up and down the hall. People slamming doors laughing rowdy all night between 11pm-5am. Staff did nothing. Had to change my room because there were stains on the mattress and left over food on the nightstand behind the lamp. All they said was they will let the manager know. There are homeless people in the parkade and all around the area.
Aufenthalt von 1 Nacht im April 2024
Antwort von Team Allure am 8. Apr. 2024
Thank you for sharing your experience. We apologize for your bad experience with us.

4/10 – Schlecht

Tony

Gut: Sauberkeit und Personal & Service
Aufenthalt von 1 Nacht im März 2024
Antwort von Team Sandman am 17. Apr. 2024
Hi Tony, Thank you for taking the time to leave a review. We hope to serve you better on your next stay.

10/10 – Hervorragend

Shawn

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 1 Nacht im März 2024
Antwort von Team Sandman am 17. Apr. 2024
Hi Shawn, Thank you for taking the time to leave a review. We're glad to see you enjoyed staying with us. We hope to serve you better on your next stay.