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Bewertungen von Sanderson London

5 out of 5
Sanderson London
50 Berners Street, London, England

Bewertungen

9,0

Wunderbar

653 von insgesamt 990 Gästebewertungen haben eine Bewertung von 10 - Hervorragend" "
217 von insgesamt 990 Gästebewertungen haben eine Bewertung von 8 - Gut" "
61 von insgesamt 990 Gästebewertungen haben eine Bewertung von 6 - Okay" "
33 von insgesamt 990 Gästebewertungen haben eine Bewertung von 4 - Schlecht" "
26 von insgesamt 990 Gästebewertungen haben eine Bewertung von 2 - Ungenügend" "

9,4/10

Sauberkeit

9,2/10

Personal & Service

8,8/10

Ausstattung

9,0/10

Zustand der Unterkunft

8,8/10

Umweltfreundlichkeit

Bewertungen

8/10 – Gut

Sonja

Sehr schönes Design.
Aufenthalt von 5 Nächten im März 2024
Antwort von Jose & the Sanderson Team am 4. Apr. 2024
Dear Sonja,Thank you for choosing to stay with us at Sanderson, and taking the time to provide us with your feedback. We are thrilled to hear that you enjoyed your visit! To us, comfort and service are just the beginning. At Morgans Originals, we strive to curate memorable moments and create destinations at each of our properties. You taking the time to share your experience means a lot to me and the rest of the team, and we look forward to welcoming you back soon! Warm regards, Jose & the Sanderson Team

8/10 – Gut

Werner

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 3 Nächten im August 2023
Antwort von Sylvia Andova am 29. Aug. 2023
Werner thank you for taking the time to provide us with your feedback and an 8 out of 10 rating.We truly appreciate your honesty and input. Your insights help us understand what we're doing well and where we have room to improve. We're glad to have been able to meet your expectations for the most part, and we're committed to working even harder to ensure that your next stay with us is a perfect 10. If there's anything specific you think we could enhance or any suggestions you'd like to share, please feel free to reach out. Your feedback is invaluable to us!

6/10 – Okay

Maxine

Aufenthalt von 3 Nächten im April 2023
Antwort von Sanderson Team am 19. Juli 2023
Dear Maxine,Thank you for taking time to share your visit. We are delighted to hear that you had a great time with us and we are very much looking forward to welcoming you back again soon.Warmest wishes,Sanderson Team

8/10 – Gut

Heinz

Gut: Sauberkeit, Zustand der Unterkunft und Komfort des Zimmers
Verbesserungswürdig: Personal & Service
Aufenthalt von 3 Nächten im April 2023
Antwort von Sanderson Team am 2. Juni 2023
Dear Heinz,Thank you for taking the time to share your visit and we are glad that you enjoyed your stay with us. We look forward to welcoming you back again in future.Warmest wishes,Sanderson Team

8/10 – Gut

Hansulrich

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Sehr zentral. Sehr freundlicher Service
Antwort von Sanderson Team am 30. Jan. 2023
Dear Hansulrich,Thank you for taking the time to share your visit, especially for highlighting our friendly, attentive team; and we could not agree more about our super central location. Hopefully we will have the opportunity to welcome you back in the future.Warmest wishes,Sanderson Team

6/10 – Okay

Verifizierter Reisender

Geschäftlich gereist, Mit dem Partner gereist
Gut: Personal & Service
Verbesserungswürdig: Ausstattung und Zustand der Unterkunft
Das bei Ihnen gebuchte "De Luxe Zimmer" war ein Mini-Raum, vielleicht 15 - 16 m². Im Badezimmer war noch nicht einmal ein Haken, um etwas aufzuhängen. Toilette und Dusche ebenfalls sehr klein, nicht getrennt voneinander und zum "Schlafraum" nur durch eine Schiebetür getrennt. Absolut schrecklich und das bei diesem extrem hohen Preis, den Expedia dafür berechnet hat. Aussicht auf eine Wand mit irgendwelchen Geräten. Vorhänge schlossen nicht richtig, da teilweise defekt. Duschschlauch beschädigt. Total überteuert von Expedia angeboten.
Aufenthalt von 2 Nächten im August 2019
Antwort von The Team am 27. Aug. 2019
Thank you for taking the time to review your recent stay with us, although we're truly sorry to learn that you were disappointed by your room. This is not the stay we wished you to have, and had we known at the time about any issues we would have been pleased to discuss and rectify. We very much hope to have the opportunity to welcome you back in the future. Warm regards,

10/10 – Hervorragend

Marcus

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Great rooms !
Aufenthalt von 1 Nacht im Juli 2019
Antwort von The Team am 29. Juli 2019
Dear Marcus, How wonderful to know you loved our gorgeous, stylish, luxurious rooms - thanks so much for sharing! We hope to see you again soon. Warmest wishes,

8/10 – Gut

Verifizierter Reisender

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Aufenthalt von 4 Nächten im Juli 2019
Antwort von The Team am 18. Juli 2019
Thank you for taking the time to rate your visit, we appreciate it. Hope to welcome you back again soon! Warmest wishes,

10/10 – Hervorragend

Verifizierter Reisender

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Die Unterkunft ist einzigartig und crazy. Das Personal ist sehr höflich & jeder Zeit hilfsbereit! 10/10
Aufenthalt von 3 Nächten im Mai 2019
Antwort von The Team am 28. Mai 2019
Many thanks for your amazing review, you've made our day to know that we've made your stay so fabulous! It's wonderful to know you enjoyed our original, quirky style and, better yet, our friendly, attentive service. Can't wait to welcome you back again soon! Warmest wishes,

10/10 – Hervorragend

Stefan

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 2 Nächten im Februar 2019
Antwort von The Team am 13. Feb. 2019
Dear Stefan, It's wonderful to know you had a super Sanderson experience, thanks for sharing! See you again soon.

10/10 – Hervorragend

Verifizierter Reisender

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 2 Nächten im Dezember 2018
Antwort von The Team am 20. Dez. 2018
Many thanks for your five star rating! Hope to welcome you back soon. Warmest wishes,

10/10 – Hervorragend

Katalin, Neustadt

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Tolles Hotel Zentral gelegen, nur wenige Schritte von Oxfordstreet entfernt. Sehr freundliches Personal. Frühstück sehr gut, das Essen ist auch sehr sehr gut. Wir kommen wieder.
Aufenthalt von 4 Nächten im Oktober 2018
Antwort von The Team am 2. Nov. 2018
Dear Katalin, Wow, many thanks for your fabulous review, especially for highlighting our friendly, attentive team and our super location. And we couldn't agree more about our delicious breakfast! looking forward to welcoming you back soon. Warmest wishes,

10/10 – Hervorragend

Verifizierter Reisender

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Perfekt, zentral gelegenes Hotel. Einrichtung stylish und Personal sehr zuvorkommend. Must go!
Aufenthalt von 2 Nächten im Juli 2018
Antwort von The Team am 3. Aug. 2018
Thank you for your review, especially for highlighting our very central location and our fabulous, friendly team. We're so happy you had a super time and we look forward to welcoming you back again soon. Warmest wishes,

10/10 – Hervorragend

Verifizierter Reisender

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Tolles Hotel, liegt sehr zentral
Sehr nettes Personal!Sehr leckeres Frühstück, schönes große und saubere Zimmer
Antwort von The Team am 8. Feb. 2017
Thanks for your lovely review about our friendly team and gorgeous rooms. And we must agree about our breakfast! Can't wait to welcome you back again soon. Warmest regards,

10/10 – Hervorragend

Ehefrau, Töchte, Hannover

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Erstkassiges Hotel im Zentrum-
Wir haben das London Eye benutzt. Anschließend eine Bootstour aus der Themse hemacht. Greenwich besucht. Am Sonntag waren wir im Winterwonderland im Hyde Park. Anschließend shopping. Zum Abschluß Essen im Vapiano..
Antwort von The Team am 5. Dez. 2016
Dear Ehefrau, Tochte, Wow, thanks very much for your fabulous review! We're thrilled you had such a super Sanderson experience - and we couldn't agree more about our very central location. It certainly sounds as though you saw just about everything in London - well done! Looking forward to welcoming you back again soon. Warmest wishes,

10/10 – Hervorragend

Verifizierter Reisender

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Tolles Design Hotel an sehr guter Lage
Design-Stil, sehr lebendig mit coolen und beliebten Bars. Die Zimmer sind hell, modern, geräumig und praktisch eingerichtet. Lärmisolation könnte etwas besser sein, ansonsten alles tipptopp. Die Lage ist sehr gut für Shopping und Entertainment. Tube ist recht gut erreichbar.
Antwort von General Manager am 31. Aug. 2016
Thanks very much for your super comments after your stay with us. We’re delighted you enjoyed our stylish, luxurious bedrooms, our buzzing bars and our very central location. Looking forward to welcoming you back again soon. Warm regards,

10/10 – Hervorragend

Verifizierter Reisender

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Unser Traumhotel in London
In den Zeugnisferien haben wir uns nun schon im zweiten Jahr hintereinander das Hotel Sanderson gegönnt. Der Urlaub fängt schon beim Emfang an. Das Hotel ist toll eingerichtet, die Zimmer sind hervorragend.
Antwort von The Team am 4. Juli 2016
Wow, we’re so happy to be your dream hotel in London! It's also lovely to hear that you’ve come back to us for the second year in a row now, thank you! It makes us proud to know that we’ve created such an engaging and memorable experience for you and we can’t wait to welcome you back again soon. Warmest wishes,

10/10 – Hervorragend

Verifizierter Reisender

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Antwort von General Manager am 26. Aug. 2016
Thank you for your feedback from your stay with us. We hope to welcome you back to Sanderson soon. Warmest wishes,

10/10 – Hervorragend

Verifizierter Reisender

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Stylisches Hotel in zentraler Lage
Idealer Startpunkt um London zu erkunden. Nur wenige Gehminuten zur Underground Station Oxford Circle. Insgesamt ein gelungener Kurztrip, nicht zuletzt dank des Hotels mit freundlichem Personal, gutem Service und ausgezeichneten Restaurant.
Antwort von The Team am 22. Juni 2016
Thank you for your great feedback from your stay at Sanderson. We hope to be able to welcome you back soon! Warm wishes,

10/10 – Hervorragend

Laura and Mark, Munich

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Ultramodern Design Hotel in the center of London
We enjoyed our stay in The Sanderson Hotel from check-in to check-out. The staff were very friendly and helpful with all our requests. The room was spacious and lovely. The convenience of the location in the center of London allowed us to walk nearly everywhere. We will definitely stay again.
Antwort von The Team am 22. Juni 2016
Dear Laura & Mark, Thank you for your wonderful feedback from your stay at Sanderson. We hope to be able to welcome you back soon! Warmest wishes,

10/10 – Hervorragend

Mandy & Chris, Mannheim

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Designhotel in Traumlage mit tollem Service
Unser Zimmer war bei unserer Ankunft leider - oder Gott sei Dank - nicht geräumt. So nahmen wir für die erste Nacht ein Zimmer einer unteren Kategorie und wollten dann eigentlich auf unser ursprünglich gebuchtes wechseln. Schon da wurde uns das Frühstück für den gesamten Aufenthalt erlassen. Nach der ersten Nacht bekamen wir dann zu unserer freudigen Überraschung aber ein Upgrade in eines der Lofts mit Terrasse. Beide Zimmer waren neu renoviert und somit in einem Topzustand. Auch im kleineren Zimmer gab es viel Platz für Kleidung, Schuhe und Koffer. Der Service im Lobby-Bereich war unheimlich aufmerksam und für jeden Wunsch offen. Wer es an der Bar nicht so laut mag, dem kann man nur die Purple-Bar empfehlen. Auch dieser Raum ist einfach nur ein Hingucker und hält eine gut ausgestattete Bar bereit. Das Frühstück war ebenfalls ohne Beanstandungen: Mein Mann musste nicht auf Nutella verzichten, den Obstsalat kann man sich selbst zusammenstellen und es gibt unglaublich gute Smoothies. Wir hatten eine tolle Zeit im Sanderson!
Antwort von The Team am 22. Juni 2016
Dear Mandy & Chris, Thank you very much for your very amazing feedback from your stay at Sanderson! We hope to be able to welcome you back soon. Warmest wishes,

10/10 – Hervorragend

Verifizierter Reisender

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Antwort von General Manager am 24. Aug. 2016
Thanks for your feedback from your stay with us at Sanderson. Hope to welcome you back again soon. Warm wishes,

6/10 – Okay

Mutter/Tochter, Deutschland

Gut: Sauberkeit und Zustand der Unterkunft
Durchschnittliches Hotel
Der Empfang im Hotel war freudlich aber unpersönlich. Die Räumlichkeiten wurden nicht erläutert, z.B. wo frühstücken?, etc. Das gebuchte Standarddoppelzimmer ist sehr schlicht, komplett in weiß gehalten. Das verglaste Badezimmer sieht zwar stylisch aus, ist aber eigentlich nur als Einzelzimmer zu empfehlen. Es hat keine Tür zum Schlafbereich. Man hört und sieht alles. Hervorzuheben ist die excellente Reinigung des Badezimmers. Obwohl, bedingt durch die wirklich unpraktischen Designarmaturen alles vollgespritzt war, war das Zimmer am Abend tiptop gereinigt und aufgeräumt. Die Flure und Aufzüge des Hotels sind sehr dunkel und nur schwach beleuchtet. In der Bar wurde ich leider in Begleitung meiner minderjährigen (16!) Tochter nicht bedient. Zum Shoppen ist die Lage des Hotels sehr gut. Nächste U-Bahn Station allerdings 10 Minuten entfernt. In unmittelbarer Nähe sind sehr viele Restaurants und Bars. Es gibt viele Möglichkeiten auch außerhalb zu frühstücken.
Antwort von The Team am 22. Juni 2016
Thank you for your feedback from your stay at Sanderson. We hope to be able to welcome you back soon! Warmest wishes,

10/10 – Hervorragend

Marc, Copenhagen, Denmark

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Antwort von General Manager am 24. Aug. 2016
Dear Marc, Thank you for your feedback from your stay at Sanderson. We hope to be able to welcome you back soon! Warmest wishes,

8/10 – Gut

Nik, CH

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Sehr interessant aber nicht länger als 2 Nächte
Es hat uns sehr gefallen in diesem Designhotel. Für 4 Nächte fehlte uns aber der Balkon resp. ein Fenster zum öffnen. In der Lobby kommt man am Wochenende voll auf seine Kosten - viel Betrieb an der Bar. Am ABend ein bisschen zu dezente Beleuchtung
Antwort von General Manager am 24. Aug. 2016
Dear Nik, Thank you for your feedback from your stay at Sanderson. We hope to be able to welcome you back soon! Warmest wishes,

10/10 – Hervorragend

Alexander, Erlangen

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
tolles Hotel, richtig zentral, super Flair
Super Hotel, mit mordernem Ambiente, keine 2 min. von der Oxford Street entfernt! Eher für Privatreisen und weniger für Buisness zu empfehlen! Zimmer sind aber sehr ruhig!
Antwort von The Team am 4. Juli 2016
Dear Alexander, Thank you for your five-out-five stars feedback from your stay at Sanderson! We hope to be able to welcome you back soon. Warmest wishes,

4/10 – Schlecht

Walter, Hamburg

Gut: Sauberkeit und Zustand der Unterkunft
Verbesserungswürdig: Personal & Service
Nicht beeindruckt
Das Personal ist durchaus freundlich und zuvorkommend. Dennoch hatte ich den Eindruck, dass es sich um nicht ausreichend geschultes Personal handelt. Immerhin reden wir hier von 5 Sternen. Unser Zimmer war belegt, als wir eintraten. Wie es dazu kommen kann, ist mir schleierhaft. Allerdings hat uns dies nicht erschüttert, zumal wir als kompensation ein Upgrade erhielten für die nächste Kategorie. Außerdem erwartete uns eine wirklich gute Flasche Weißwein. Was für uns unerträglich war - andere Gäste mögen dies anders empfinden - ist die fehlende Möglichkeit, die Fenster zu öffnen. So ist man gezwungen, die Klimaanlage ständig laufen zu lassen, die Folge ist eine Erkältung. Uns ist das Problem zwar bekannt, wir haben hier vor der Buchung nicht ausdrücklich danach gefragt. Ich empfehle dringend, in solchen Fällen einen Hinweis in die Hotelbeschreibung mit aufzunehmen. Ansonsten war die Ausstattung des Hotels originell, aber nicht umwerfend. Die Deckenhöhe der Flure ist bedrückend niedrig. Das Frühstück ist unterdurchschnittlich. Für jüngere Leute mag dies Hotel der Hit sein. Es roch auch im Zimmer und in den Fluren ständig nach Essen.
Antwort von The Team am 5. Sept. 2016
Dear Walter, Thank you for your feedback from your stay with us at Sanderson. We hope to welcome you back again soon. Warm regards,

10/10 – Hervorragend

Peter, Frankfurt , D

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Top-Stadthotel London
Sehr guter Service, Zimmer etwas klein aber gut ausgestattet und in Top-Zustand. Sehr gut: Long-Bar im Hotel.
Antwort von The Team am 4. Juli 2016
Dear Peter, Thanks very much for your feedback from your stay at Sanderson. We hope to be able to welcome you back soon! Warmest wishes,

8/10 – Gut

Esther, Ebnat-Kappel

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Gerne wieder
Super Lage, tolles Designhotel. Einziger Minuspunkt: Badezimmer ist mit Schlafzimmer nur durch Vorhang abgetrennt.
Antwort von The Team am 4. Juli 2016
Dear Esther, Thanks very much for your feedback from your stay at Sanderson. We look forward to welcoming you back soon! Warmest wishes,

10/10 – Hervorragend

VALERIE

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Perfect
Aufenthalt von 4 Nächten im Mai 2024
Antwort von Victoria am 22. Mai 2024
Dear Valerie,Thank you for choosing to stay with us at Sanderson, and taking the time to provide us with your feedback.We are thrilled to hear that you enjoyed your visit! To us, comfort and service are just the beginning. At Sanderson, we strive to curate memorable moments and create destinations at each of our properties. You taking the time to share your experience means a lot to me and the rest of the team, and we look forward to welcoming you back soon!Sincerely,Front Desk Team

6/10 – Okay

Edwin, Dallas

Gut: Sauberkeit und Zustand der Unterkunft
Verbesserungswürdig: Ausstattung
Sanderson is in a great location, nice rooms but absolutely no guidance from staff on amenities, in-house events/services (sandwich/tea service) or anything else.
Aufenthalt von 3 Nächten im Mai 2024
Antwort von Elena am 19. Mai 2024
Dear Edwin, Thank you for your feedback. We're pleased you enjoyed our location and rooms, but we apologize for the lack of guidance on our amenities and services. We'll address this to ensure better communication with our guests in the future.We appreciate your comments and hope to welcome you back soon.Best regards,Elena

6/10 – Okay

Emily

Gut: Sauberkeit
Aufenthalt von 3 Nächten im Mai 2024
Antwort von Jose & the Sanderson Team am 13. Mai 2024
Dear Emily, Thank you for choosing to stay with us at Sanderson and taking the time to provide us with your feedback. You taking the time to share your experience means a lot to me and the rest of the team, and we look forward to welcoming you back soon! Please next time you are heading our way,feel free to contact our amazing Front Office team to make sure we are exceeding your expectations and we guarantee a five stars review on your next stay, Warm regards, Jose & the Sanderson Team

10/10 – Hervorragend

Wendy Eliza

Aufenthalt von 5 Nächten im Mai 2024
Antwort von Sanderson Team am 9. Mai 2024
Dear Wendy,Thank you for taking the time to leave us a 5 out of 5 rating on Expedia! We're thrilled to hear that you had such a positive experience during your stay with us. Your feedback means a lot to us, and we're delighted that we could meet your expectations.We look forward to welcoming you back in the future!Best wishes,Sanderson Team

4/10 – Schlecht

Stacey

Verbesserungswürdig: Sauberkeit und Ausstattung
I had no VIP treatment. They charged me for an upgraded room which was small and filthy when I entered it. Trash was still in the bins and water marks from the bathroom as if someone used the shower. The bed was made and not crumpled otherwise I would have been out of there. It was convenient to where I was going but I won’t be staying here again.
Aufenthalt von 2 Nächten im Mai 2024
Antwort von Jose & the Sanderson Team am 7. Mai 2024
Dear Stacey, Thank you for taking the time to share your experience with us. We deeply apologize for the disappointment and inconvenience you encountered during your stay.Providing exceptional service and accommodations is our top priority, and it's disheartening to hear that we fell short of your expectations.We sincerely regret the oversight regarding the cleanliness and condition of your room. This is certainly not the standard of service we strive to uphold, and we will address your concerns with our housekeeping team to ensure that such lapses are not repeated in the future.We understand the importance of a comfortable and enjoyable stay, and we regret that we were unable to provide you with the VIP treatment you expected. Your feedback is invaluable to us, and we will use it to improve our services and ensure a better experience for all our guests.Thank you for bringing these issues to our attention, and we hope for the opportunity to welcome you back and exceed your expectations in the future.Warmest Regards, Jose & the Sanderson Team

8/10 – Gut

BARBARA

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
The staff were phenomenal! The ambiance was beautiful, walking in it looked and felt well maintained. From the lady who did the check-in, the bartender, the wait staff, the guys at the door, the cleaning staff and the lady at checkout ... thank you all for making my stay a memorable and enjoyable one 🙂 ..
Aufenthalt von 5 Nächten im Mai 2024
Antwort von Jose & the Sanderson Team am 7. Mai 2024
Dear Barbara, Thank you for choosing to stay with us at Sanderson, and taking the time to provide us with your feedback. We are thrilled to hear that you enjoyed your visit! To us, comfort and service are just the beginning. At Morgans Originals, we strive to curate memorable moments and create destinations at each of our properties.You taking the time to share your experience means a lot to me and the rest of the team, and we look forward to welcoming you back soon! Warm regards, Jose & the Sanderson Team

10/10 – Hervorragend

Stacie

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Highly recommended!!! Staff, accommodations and locations were great. Would definitely stay here again 🌟🌟🌟
Aufenthalt von 6 Nächten im April 2024
Antwort von Jose & the Sanderson Team am 3. Mai 2024
Dear Stacey, Thank you for choosing to stay with us at Sanderson, and taking the time to provide us with your feedback. We are thrilled to hear that you enjoyed your visit! To us, comfort and service are just the beginning. At Morgans Originals, we strive to curate memorable moments and create destinations at each of our properties. You taking the time to share your experience means a lot to me and the rest of the team, and we look forward to welcoming you back soon! Warm regards, Jose & the Sanderson Team

10/10 – Hervorragend

Alison

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Staff were amazing & very friendly. Now one of favourite hotels in London!
Aufenthalt von 1 Nacht im April 2024
Antwort von Jose & the Sanderson Team am 29. Apr. 2024
Dear Alison, Thank you for choosing to stay with us at Sanderson, and taking the time to provide us with your feedback. We are thrilled to hear that you enjoyed your visit! To us, comfort and service are just the beginning. At Morgans Originals, we strive to curate memorable moments and create destinations at each of our properties. You taking the time to share your experience means a lot to me and the rest of the team, and we look forward to welcoming you back soon! Warm regards,Jose & the Sanderson Team

4/10 – Schlecht

Meryem

Mit der Familie gereist
Gut: Sauberkeit
Verbesserungswürdig: Personal & Service, Ausstattung und Zustand der Unterkunft
The receptionist was very rude when we arrived. We noticed that all customers arriving were being helped to their rooms but we were directed to go alone. Same thing with luggage, we hauled our luggage up ourselves but saw other customers’ luggage being delivered to their rooms on our floor. The customer service was cold and unwelcoming, we felt like we were unwelcome guests at a distant relative’s house, not in a hotel for which we reserved and paid for rooms. Unfortunate situation considering the rooms were fun and the location is great.
Aufenthalt von 2 Nächten im April 2024
Antwort von Jose & the Sanderson Team am 29. Apr. 2024
Dear Meryem, We are very sorry to hear that we didn’t meet your expectations during your visit. We appreciate your candid comments and will learn from them to help us improve in the future. Please know that your feedback has been shared with the broader team and will be addressed immediately. You taking the time to share your experience means a lot to me and the rest of the team, and we look forward to welcoming you back soon! Warm regards, Jose & the Sanderson Team

10/10 – Hervorragend

Stuart

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Lovely staff, couldn't accommodate enough. Super clean room. Shower was a bit 'student halls' for a luxury hotel.
Aufenthalt von 2 Nächten im April 2024
Antwort von Jose & the Sanderson Team am 25. Apr. 2024
Dear Stuart. Thank you for choosing to stay with us at Sanderson, and taking the time to provide us with your feedback. We are thrilled to hear that you enjoyed your visit! To us, comfort and service are just the beginning. At Morgans Originals, we strive to curate memorable moments and create destinations at each of our properties. You taking the time to share your experience means a lot to me and the rest of the team, and we look forward to welcoming you back soon! Warm regards, Jose & the Sanderson Team

4/10 – Schlecht

Oliver

Gut: Personal & Service
Verbesserungswürdig: Sauberkeit, Ausstattung und Zustand der Unterkunft
The door staff and concierge were lovely and so helpful that was the best bit about this stay! The hotel itself is dated and tired, in fact really grubby in places, whilst the room was of good size it was terribly basic and not at all appealing! From my “upgraded” room on the first floor the music from downstairs was unbearably loud and when I asked to move they told me I could if I paid a large extra rate for a suite. The reception lady basically didn’t care and made it clear. Even though other members of staff had said it was quiet and not much occupancy. The corridors are very dark and I assume to mask the fact that the carpets and paintwork are all pretty gross. Very disappointing. I wouldn’t recommend at all.
Aufenthalt von 1 Nacht im April 2024
Antwort von Sanderson Team am 22. Apr. 2024
Dear Oliver,Thank you for sharing your feedback following your recent stay with us.We appreciate your kind words regarding our door staff and concierge team. It's wonderful to hear that they left a positive impression on you with their helpfulness and friendliness.However, we are truly sorry to learn that your overall experience did not meet your expectations. Please accept our sincere apologies for any inconvenience caused and the issues you encountered with your room and noise disturbance.We regret any misunderstanding regarding the room upgrade and the noise disturbance you experienced. Our aim is always to provide a comfortable and enjoyable stay for all our guests, and we apologize if we fell short in your case.We would welcome the opportunity to regain your trust and confidence in our hotel. If your travels bring you back to the area, please do not hesitate to contact us directly, and we will do our utmost to ensure a more pleasant experience for you.Once again, we appreciate your feedback and thank you for bringing these matters to our attention.Warm regards,Sanderson Team

10/10 – Hervorragend

Robert

Aufenthalt von 7 Nächten im April 2024
Antwort von Elena am 11. Mai 2024
Dear Robert,Thank you for taking the time to review your recent stay with us and for sharing your feedback. We are happy to see that you enjoyed your stay and we hope we can welcome you back in the future.Kind Regards,Elena

8/10 – Gut

Ara

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Friendly stuff,good service and location very near to Oxford street.
Aufenthalt von 3 Nächten im April 2024
Antwort von Jose & the Sanderson Team am 12. Apr. 2024
Dear Ara, We always love hearing how much our guests enjoy the hotel and thank you for your great feedback. You taking the time to share your experience means a lot to me and the rest of the team, and we look forward to welcoming you back soon! Warm regards, Jose & the Sanderson Team

10/10 – Hervorragend

Michel

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Leuk hotel, beetje bijzonder maar goed
Aufenthalt von 1 Nacht im April 2024
Antwort von Jose & the Sanderson Team am 10. Apr. 2024
Dear Michel, Thank you for choosing to stay with us at Sanderson, and taking the time to provide us with your feedback. We are thrilled to hear that you enjoyed your visit! To us, comfort and service are just the beginning. At Morgans Originals, we strive to curate memorable moments and create destinations at each of our properties. You taking the time to share your experience means a lot to me and the rest of the team, and we look forward to welcoming you back soon! Warm regards, Jose & the Sanderson Team

10/10 – Hervorragend

Yuliya

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Lovely location and beautiful hotel! We loved it
Aufenthalt von 2 Nächten im März 2024
Antwort von Jose & the Sanderson Team am 9. Apr. 2024
Dear Yuliya, Thank you for choosing to stay with us at Sanderson, and taking the time to provide us with your feedback. We are thrilled to hear that you enjoyed your visit! To us, comfort and service are just the beginning. At Morgans Originals, we strive to curate memorable moments and create destinations at each of our properties. You taking the time to share your experience means a lot to me and the rest of the team, and we look forward to welcoming you back soon! Warmest Regards,Jose & the Sanderson Team

8/10 – Gut

Marie-Pier

Mit einer Gruppe gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
.
Aufenthalt von 4 Nächten im März 2024
Antwort von Jose & the Sanderson Team am 2. Apr. 2024
Dear Mari-Pier, Thank you for choosing to stay with us at Sanderson, and taking the time to provide us with your feedback. We are thrilled to hear that you enjoyed your visit! To us, comfort and service are just the beginning. At Morgans Originals, we strive to curate memorable moments and create destinations at each of our properties. You taking the time to share your experience means a lot to me and the rest of the team, and we look forward to welcoming you back soon! Warm regards, Jose & the Sanderson Team

4/10 – Schlecht

Peter

Geschäftlich gereist
Gut: Sauberkeit, Ausstattung und Zustand der Unterkunft
My check-in started with a dispute over the room I had reserved. The slightly arrogant gentleman wanted to allocate a standard room…fortunately I had my Expedia confirmation for the superior room I had actually reserved. He then insisted on charging a £100 per night deposit, God only knows why ! On my second day, I returned to my room to change at 6pm, but housekeeping had not been there and my room was unattended. The ultra-modern room was cold and clinical. Check-out was fine, but I won’t be returning.
Aufenthalt von 2 Nächten im März 2024
Antwort von Sanderson Team am 29. März 2024
Dear peter, Thank you for taking the time to write a review, we value your feedback and your comment have been shared with the relevant departments to help better our services for all our guests.I am sorry to see that we did not meet your expectations, if we had known about your grievances we would have made every effort to amend the issues you experienced. I hope that we will have the opportunity to welcome you back again to Sanderson in the future and give you the 5 star experience you deserve.Best wishes,Sanderson Team

10/10 – Hervorragend

cierra

Geschäftlich gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
The Sanderson is an amazing hotel in the perfect location. I have stayed at the Sanderson four times now and every time is outstanding, the staff at the front desk is so friendly and so accommodating. The rooms and stunning and very spacious for London. The hotel bar is very nice. Already have my fifth stay at the Sanderson booked and will continue to stay here for as long as I have business in London!
Antwort von Silvija Andova am 8. März 2024
Dear Cierra,Thank you so much for your glowing review of Sanderson London!We're thrilled to hear that you have had consistently outstanding experiences during your four stays with us. Providing exceptional service and ensuring our guests feel welcomed and well taken care of is always our top priority. It's wonderful to know that our friendly and accommodating front desk staff have left such a positive impression on you.We're also delighted that you've found our rooms spacious and The Long Bar to your liking. We strive to create a comfortable and stylish environment for our guests to relax and enjoy their stay.We sincerely appreciate your loyalty and are honoured that you have chosen to book your fifth stay with us already. We look forward to welcoming you back and continuing to provide you with memorable experiences each time you visit London.If there's anything we can do to make your next stay even more enjoyable, please don't hesitate to reach out to us. We're here to ensure your time with us is nothing short of exceptional.Best Wishes,Silvija AndovaAssistant Front Office Manager

8/10 – Gut

Stephen

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Unique property and great location. Bar great and staff good on the whole. Need to sort out the broken lift!
Aufenthalt von 1 Nacht im Februar 2024
Antwort von Jose & the Sanderson Team am 27. Feb. 2024
Dear Stephen, Thank you for choosing to stay with us at Sanderson, and taking the time to provide us with your feedback. We are thrilled to hear that you enjoyed your visit! To us, comfort and service are just the beginning. At Morgans Originals, we strive to curate memorable moments and create destinations at each of our properties. We are sorry one of our guests elevator was not working during your stay, please know that your feedback has been shared with the broader team and will be addressed immediately.  You taking the time to share your experience means a lot to me and the rest of the team, and we look forward to welcoming you back soon! Warmest Regards, Jose & the Sanderson Team

10/10 – Hervorragend

Simrat

Aufenthalt von 1 Nacht im Dezember 2023
Antwort von Jose & the Sanderson Team am 21. März 2024
Dear Simrat, Thank you for choosing to stay with us at Sanderson, and taking the time to provide us with your feedback.We are thrilled to hear that you enjoyed your visit! To us, comfort and service are just the beginning. At Morgans Originals, we strive to curate memorable moments and create destinations at each of our properties. You taking the time to share your experience means a lot to me and the rest of the team, and we look forward to welcoming you back soon!Warmest Regards, Jose & the Sanderson Team

10/10 – Hervorragend

Matteo

Geschäftlich gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
home out of home
Aufenthalt von 3 Nächten im Februar 2024
Antwort von Jose & the Sanderson Team am 18. Feb. 2024
Dear Matteo, Thank you for choosing to stay with us at Sanderson, and taking the time to provide us with your feedback. We are thrilled to hear that you enjoyed your visit! To us, comfort and service are just the beginning. At Morgans Originals, we strive to curate memorable moments and create destinations at each of our properties. You taking the time to share your experience means a lot to me and the rest of the team, and we look forward to welcoming you back soon! Warm regards, Jose & the Sanderson Team