Sehr geehrter Mehmet Engin,danke für den positiven Erfahrungsbericht zu unserem Hotel.Ihre Zufriedenheit ist für uns, die Tag für Tag daran arbeiten, Ihnen einen einwandfreien Service zu bieten, die schönste Belohnung.Wir bedanken uns recht herzlich für Ihren Besuch und freuen uns über Ihre Höchstbewertung!Schön wäre es wenn wir Sie in der Zukunft nochmal begrüssen dürfen, mit freundlichen Grüßen.Odhi Johanes, Senior Guest Relations

Liebe Maria,vielen Dank für Ihren Erfahrungsbericht zu unserem Hotel.Es ist wunderbar zu hören, dass Sie Ihren Aufenthalt im Novotel London West genossen haben, insbesondere unser vielfältiges Frühstücksangebot und die günstige Lage nahe der Hammersmith Apollo und dem Westfield London. Wir freuen uns, dass unsere Unterkunft und Einrichtungen den Bedürfnissen Ihrer Familie entsprochen haben und Sie eine angenehme Zeit bei uns verbracht haben. Ihre lobenden Worte sind eine schöne Bestätigung für das Team, das stets bemüht ist, unseren Gästen einen unvergesslichen Aufenthalt zu bieten. Wir danken Ihnen herzlich für Ihre Bewertung und das Teilen Ihrer Erfahrungen.Wir hoffen, Sie bald wieder bei uns begrüßen zu dürfen!Odhi Johanes, Senior Guest Relations

Dear Andreas,Thank you for your review.We appreciate that you chose to stay with us and are glad to know your experience was enjoyable.We look forward to seeing you again in the future.Kind regards,Odhi Johanes, Senior Guest Relations

Dear Oznur,Thank you for your kind review.We are delighted to hear that the size of our rooms met your satisfaction for a group of four. Our team takes great pride in offering spacious accommodation that ensures comfort for our guests. It is also pleasing to know that you found our room amenities to be excellent, reflecting our commitment to providing a well-equipped and enjoyable stay.We appreciate your feedback on the cleanliness, hotel condition, and service, and we continually strive to maintain high standards in all areas of our establishment.We hope to see you again soon. Best wishes,Odhi Johanes, Senior Guest Relations

Dear Tolga.We thank you for taking the time to provide us with your feedback.It would be a pleasure to welcome you again. Best regards,Odhi Johanes, Senior Guest Relations

Dear Vivian,Thank you for sharing this lovely review.We're delighted to know that our proximity to the underground made your travels convenient and that our festive decorations added to the enjoyment of your stay. It's also pleasing to hear that you were met with excellent service from our team.We appreciate your ratings on room cleanliness and hotel condition and assure you that we uphold high standards for our guest experiences. Your feedback is instrumental in our ongoing efforts to improve our services. We aim to provide a comfortable and welcoming environment, and your comments will be addressed with our housekeeping team.We look forward to welcoming you back on future visits. Kindest regards,Odhi Johanes, Senior Guest Relations

Dear Guest, Thank you for taking the time to share your experience with us.We are delighted to hear that you appreciated the design of our lounge area and room cards, as well as the prompt service provided by our reception and security teams in addressing the lock issue in your room.However, we regret to learn about the food tray left in the hallway and the stains on the carpets. We assure you that our housekeeping team works diligently to maintain cleanliness throughout the hotel, and we will address these concerns to prevent such occurrences in the future. We appreciate your feedback as it helps us improve our services.We look forward to seeing you again in the future.Kind regards,Odhi Johanes, Senior Guest Relations

Dear Maurice, Thanks for your review.We were pleased to read that you enjoyed your stay with us and that you had a pleasant stay.We look forward to seeing you again in the future.Odhi Johanes, Senior Guest Relations

Dear Stefanie, thank you for your positive review!We are delighted that you enjoyed your stay with us and that you found the Novotel London West to be a great replacement for the accommodation you originally booked. It is nice to read that you appreciate our rooms, the service and the cleanliness of the hotel.We would love to see you again one day! Kind regards,Odhi Johanes, Senior Guest Relations

Dear Marko, Thank you for your positive comment!We are very pleased that you were satisfied with your stay with us and our service.We hope to be able to welcome you again as a guest in the future. Regards,Odhi Johanes, Senior Guest Relations

Dear Sandra, Thank you for the kind review of our hotel.We were pleased to read that you enjoyed your stay with us and that you had an all-round pleasant stay.We hope to welcome you back soon!Odhi Johanes, Senior Guest Relations

Sehr geehrte Johanna,vielen Dank für Ihren Besuch und das Feedback zu unserem Hotel.Mit Freuden haben wir vernommen, dass die ruhige Atmosphäre unserer gut ausgestatteten Zimmer zu schätzen wussten und auch unsere hervorragende Lage herausstellen.Sehr bedauert haben wir dagegen, dass Sie unser eigentlich sehr freundliches Personal als etwas kühl wahrgenommen haben und entschuldigen uns vielmals.Wir hoffen, Sie bald wieder bei uns begrüßen zu dürfen und verbleiben mit einem freundlichen Gruß.Lea Manalo, Guest Relation Manager

Sehr geehrte Mareke,wir danken Ihnen für Ihren Besuch und den Kommentar.Ihre konstruktiven Anmerkungen zu dem generellen Zustand unseres Hauses haben wir dankend zur Kenntnis genommen und freuen uns trotzdem, dass Sie mit unserem gut gelegenem Hotel dank unserer moderaten Preisgestaltung grundsätzlich zufrieden waren.Wir hoffen, Sie beim nächsten Mal gänzlich von unserem Service überzeugen zu können.Mit freundlichen GrüßenLea Manalo, Guest Relation Manager

Sehr geehrter Thomas, vielen Dank für Ihren Besuch und den Erfahrungsbericht zu unserem Hotel. Ihre hohe Bewertung haben wir gerne mit unserem sehr ambitionierten Team geteilt und freuen uns auch, dass Sie mit unserem leckeren Frühstück gut gestärkt Ihre Unternehmungen in London starten konnten. Es tut uns allerdings sehr leid, dass Sie mit dem Zustand Ihres Badezimmers nicht gänzlich zufrieden waren und werden daher Ihre gutgemeinten Anregungen definitiv in unsere zukünftigen Verbesserungsprozesse mit einbeziehen. Wir hoffen, Sie bald wieder bei uns begrüßen zu dürfen! Mit freundlichen Grüßen Lea Manalo, Guest Relation Manager

Dear Cedric, Thanks for taking the time to send us a great rating. We are glad your stay was great. Thank you again. We hope to welcome you back for a return visit

Thank you for your feedback.

Thank you for your feedback.

Thank you for your feedback. Have a nice day ahead.

Thank you very much for your feedback. Have a nice day ahead.

Thank you for taking the time to review us.

Hi. Thank you for your feedback. I will share it with each department in order to improve our services. Have a great day.

Good afternoon. I am really sorry that you didn't enjoyed your stay with us.Please allow me to apologies on behalf the entire Team. Have a great weekend.

Thank you so much for your feedback regarding your recent stay at Novotel London West. I am sorry, however, to read that your experience was not totally perfect. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.Thank you again for sharing your experience, and we hope to welcome you back again in future.

Thank you very much for your lovely feedback

I am sorry that your experience did not meet your expectations. It is our hope that you will give us the opportunity to better serve you in the near future.

Thank you very much. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.

I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We are taking the appropriate measures to address the problem and prevent future occurrence. It is our hope that you will give us the opportunity to better serve you in the near future.

Thank you very much for your feedback. We hope to welcome you back again in future.

Thank you very much for your ratings :)

Thank you very much for you lovely feedback. We hope to see you soon in the near future :)

Thank you for the rating!

Thank you for your feedback, we hope to welcome you back very soon!

Thank you for your feedback, we hope to welcome you back very soon!

Thank you for your feedback, we hope to welcome you back in the near future.

Thank you for your response, we hope to welcome you back very soon!

Thank you for your feedback, we hope to welcome you back very soon!

Dear Barbara,Thank you for such a positive review.We are thrilled to learn that the facilities at Novotel London West met your expectations and that our team's service made your stay enjoyable. Your satisfaction with the cleanliness of your room and the condition of our hotel is heartening to hear, as we strive to maintain high standards. Additionally, it is gratifying to know that our room amenities contributed to your positive experience.It would be our pleasure to have you return on another occasion. Very best wishes,Ashleigh Hector, Guest Relations Executive

Dear Manika.Thank you very much for sharing your positive review.We are thrilled to hear that you found the hotel's condition to be up to the mark, and the service provided by our team to be exceptional. It is always heartening to know that our guests have had a memorable stay with us, enjoying the amenities and the ambiance that Novotel London West prides itself on.We all look forward to welcoming you back in the future.Kind regards,Kanny Diarra, Guest Relation Executive

Nahoko様。この度は、Novotel London Westにご宿泊いただき、またご感想をお寄せいただき、誠にありがとうございました。お客様が清潔で快適なお部屋を高く評価してくださり、大変嬉しく思います。ホテルの状態についても肯定的なご意見をいただき、スタッフ一同励みになります。サービスに関してもご満足いただけたようで、私どもの努力が実を結んだことを嬉しく思います。お部屋のアメニティも、ご満足いただきありがとうございます。エグゼクティブルーム以上ではバスローブやスリッパなどの追加アメニティをご用意しておりますが、全てのお客様に快適にご滞在いただけるよう努めております。またのお越しをお待ちしております。Kanny Diarra, Guest Relations Executive

Dear Amie,Thank you for your feedback.We regret that your time with us did not meet all your expectations and would be interested in knowing what we could have improved.We hope that you will return in the future. Best wishes,Odhi Johanes, Senior Guest Relations

Dear Jane,Thank you for such a positive review.It is truly rewarding to learn that you had such a wonderful stay with us and particularly appreciated Ashleigh's outstanding service at the reception. Our team is committed to providing a friendly and professional service, and it's wonderful to hear that Ashleigh exemplified this. We are also thrilled that the cleanliness of your room, the overall condition of our hotel, and the amenities provided contributed to a memorable experience.Your recognition of the impeccable service and facilities at Novotel London West inspires us to continue setting the standard for excellence in hospitality. Thank you once again for your kind words.It would be our pleasure to have you return on another occasion. Very best wishes,Odhi Johanes, Senior Guest Relations

Dear Angela,Thank you for such a positive review.We are delighted to hear that we met your expectations; this positive feedback inspires us to continue upholding our high standards.It would be our pleasure to have you return on another occasion. Very best wishes,Odhi Johanes, Senior Guest Relations

Dear Richard,Thank you for positively reviewing your time at our hotel.It's rewarding to hear that you had a memorable stay.We all hope to welcome you back in the future.Best wishes,Odhi Johanes, Senior Guest Relations

Dear Ben,Thank you very much for this positive review.It is rewarding to know that you had such a pleasant experience with us. Thank you for appreciating our team's quality service; this will encourage us to continue with our efforts to deliver an excellent experience to all our guests.We look forward to seeing you again on your next visit.Best wishes,Odhi Johanes, Senior Guest Relations

Dear Giovanna,Thank you for sharing your opinion after your recent stay.We appreciate that you chose to stay with us and are glad to know your experience was enjoyable.We hope that you will visit us again in the future. Kind regards,Odhi Johanes, Senior Guest Relations

Dear Giovanna, We would like to thank you for this review about your recent experience in our hotel.We are delighted to hear that our hotel met your expectations and that you had a comfortable stay.However, please know that we have noted your concern about our prices; these can fluctuate at certain times of the year.We hope to welcome you back. Best wishes,Odhi Johanes, Senior Guest Relations

Dear Lori,Thank you for such a positive review.It's heartening to know that the cleanliness of our rooms, the condition of our hotel, the service provided by our staff, and the amenities we offer all met your expectations. Our team at Novotel London West takes great pride in ensuring that every guest experience is as comfortable and enjoyable as yours. We're delighted that you found our location convenient for exploring the local area and that our facilities, including the 24/7 fitness room, contributed to a memorable stay. Your kind words are a wonderful endorsement for the efforts we make every day.It would be our pleasure to have you return on another occasion. Very best wishes,Odhi Johanes, Senior Guest Relations

Dear Vanesa,Thank you for sharing the review of your stay with us.We appreciate that you chose to stay with us and are glad to know your experience was enjoyable.We all look forward to welcoming you back in the future.Kind regards,Odhi Johanes, Senior Guest Relations

Seiji 様この度は、Novotel London Westにご宿泊いただきまして、誠にありがとうございました。郊外にありながらもアクセスの良い点を評価をいただき、有難うございます。また、少し古さを感じられたご様子ですが、快適にお過ごしいただけておりましたら幸いです。またのお越しをお待ちしておりますOdhi Johanes, Senior Guest Relations

Dear Akio,Thank you very much for this kind review.We are delighted that everything met your expectations during your stay with us and that you appreciated our high standards.We look forward to seeing you again in the future.Kind regards,Odhi Johanes, Senior Guest Relations