Dear Ulrich,Thank you for your review. We are sorry to hear that you were not happy with the service and the room size at our hotel. We appreciate your feedback and we want to improve our service and facilities. You have been allocated to the same room type that you have booked. We do offer different room types that suit our guests’ needs, such as deluxe, executive, and suite rooms. You can choose the room type that best fits your preferences and budget when you make your reservation. We hope you had a comfortable and enjoyable stay despite these issues, and we hope you will come back and give us another chance to provide you with a better experience. Kind RegardsImed Chikhaoui

Dear Sven,We are very sorry to hear that you had such a negative experience at our hotel. We apologize for the inconvenience caused by the service, the rooms, the air conditioning, the water, and the noise. We understand how frustrating and disappointing it must have been for you. We value your feedback and we will do our best to improve our facilities and services. We hope you will give us another chance to make it up to you in the future. Kind RegardsImed Chikhaoui

Hi Tom,Thank you for taking the time to review your stay. We do hope you enjoyed your time in London and hope to welcome you back in the future.

Thank you for taking the time to review your recent stay with us. We are sorry it did not meet your expectations. Our sincerest apologies.

Wir freuen uns über Ihre Kommentare zu Ihrem Aufenthalt im Mercure London Paddington Hotel. Es ist immer eine Freude, positives Feedback zu erhalten. Ich werde Ihre Kommentare mit unserem Team teilen. Ich bin mir sicher, dass dieses Feedback alle Mitarbeiter ermutigen wird, um die Qualität unserer Dienstleistungen kontinuierlich zu verbessern. Nochmals vielen Dank, dass Sie uns Ihre Erfahrungen mitgeteilt haben, und wir hoffen, Ihr nächster Besuch wird so angenehm wie der vorherige sein. Mit freundlichen Grüßen,

Vielen Dank für Ihre Bewertung. Wir freuen uns, Sie bald wieder bei uns begrüßen zu dürfen.

Thank you for your review. we look forward to welcoming you back again soon.

Hi, Thank you for taking your time to feedback your stay with us, I am glad you found the room clean and tidy, i will pass your feedback regard the breakfast to the Garfunkel's team. We look forward to welcoming you back very soon. Kind Regards Alex

Thank you for sharing your comments, we are always delighted to receive reviews from all our guests. I am sorry to hear you felt the bedroom was small, please do be aware we offer a range of bedroom categories and sizes in order to meet the needs of all our guests. Your comments are very well received by the whole team. We look forward to welcoming you back in the very near future. Kind regards, Victoria, Guest Relations

Thank you for sharing your feedback. I am pleased to read your comments. We do hope to have the pleasure of welcoming you back in the very near future. Kind regards, Victoria, Guest Relations

Dear Anonymous, We very much appreciate your comments regarding your stay at the Mercure London Paddington Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Apologies for the hot water issue as it was one of the situation where the boiler got broke down and the engineer took few hours to repair it. Sincerely, Mercure London Paddington Management

Thank you for your four star review, all feedback is very well received. Best wishes, Victoria, Guest Relations

Thank you for taking your precious time to review your recent stay with us. I am delighted to hear you found the stay satisfactory. Your comments are very well received by the whole team. We look forward to welcoming you back in the very near future. Kind regards, Victoria Mercure London Paddington

Thank you for submitting your ranking. Kind regards, Victoria Crampton Guest Relations

Thank you for submitting your four stay ranking. Your comments on the size of the bedroom are very well received, thank you. We do hope to have the pleasure of welcoming you back in the near future. If you would like any assistance when booking your room type our team are on hand to assist in ensuring the correct room category is booked to meet your needs. Kind regards, Sonya Young Operations Director

Perched on the edge of London’s West End, in easy reach of the city’s best sights and designer shopping, our neighbourhood is a surprisingly eclectic mix of cultures. Take some time to explore and uncover our area’s rich musical, sporting and political heritage. Thank you for taking your precious time to share your experience with us. We look forward to welcoming you back in the near future. Best wishes, Sonya Young Operations Director

Dear Sehr Zentral, Thank you for taking the time to tell us about your experience at the Mercure London Paddington. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. I am sorry to hear that you found the room that you reserved to be small. The size of the rooms are clearly marked on the website that you had booked through so that you can make an informed decision on what is best for your requirements. We do have several different room types at the hotel ranging from single rooms to executive king size rooms. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Mercure London Paddington Management

Dear Guest, Many thanks for your comment and we hope to welcome you again in the near future. Best regards, Mercure London Paddington Hotel Team

Dear Robert Von Butzbach, Thank you for your feedback and we hope to welcome you another time in the future. Best regards, Mercure London Paddington Hotel Team

Dear Leila. Thank you very much for your feedback and for rating us 5 out of 5! Warm regards. Jalila

Thank you for your review. I am glad to see that you mostly enjoyed your stay. Kind Regards

Dear Nobuhiko,We apologize for the inconvenience you experienced during your stay due to the elevator issues and the lack of a refrigerator in your room. We understand how important these amenities are to our guests’ comfort and satisfaction. Please be assured that we are addressing these concerns to prevent future occurrences. Despite these issues, we’re glad that the rest of your stay was satisfactory and hope you’ll consider us again for your lodging needs, as we continually strive to improve our services.Kind Regards,Imed Chikhaoui

Dear John,Thank you for taking the time to share your positive experience at our hotel. We are thrilled to hear that our front staff made a great impression with their friendliness and helpfulness. It’s wonderful to know that you found our rooms comfortable and that you would recommend our hotel to others.We strive to provide our guests with an exceptional experience, and your feedback is a valuable part of that process. Thank you again for your kind words. We look forward to welcoming you back on your next visit.Kind Regards,Imed Chikhaoui

Dear David,Thank you for your perfect rating! We’re thrilled to hear that you had a 5-star experience at our hotel. Your satisfaction is our top priority and your feedback is greatly appreciated. We look forward to welcoming you back soon.Kind regards, Paris - Mercure London Paddington Hotel

Dear Jack W Parker,Thank you for your review. We’re glad to hear that you appreciated our location near Paddington Train Station. We understand that easy access to public transportation can make all the difference in your stay. We hope to see you again soon!Kind Regards,Imed Chikhaoui

Dear Jack,Thank you for your review. We understand that you found the room to be smaller than expected. We strive to meet the needs of all our guests and we offer a variety of room types to accommodate different preferences. We would be more than happy to assist you in selecting a room that better suits your needs for your next stay. We appreciate your feedback as it helps us improve our services. Kind Regards,Imed Chikhaoui

Dear Rachael,Thank you for taking the time to share your feedback. We’re truly sorry to hear about the issues you experienced during your stay.We understand that the noise from the Crossrail Elizabeth line was disruptive and we apologize for the inconvenience. We are continuously working on soundproofing measures to minimize such disturbances for our guests.We’re also sorry to hear about your experience with the breakfast. We strive to provide a quality dining experience and it seems we fell short in this instance. We will address this with our culinary team to ensure our food is served at the appropriate temperature.We understand that these issues affected the quality of your sleep and overall experience, and for that, we sincerely apologize. We value your feedback and will use it to improve our services.We hope you will reconsider and give us another opportunity to provide you with a better experience in the future.Kind Regards,Imed Chikhaoui

Dear Chihaya,Thank you for staying with us and for taking the time to leave a review. I am glad that you found our location convenient and that you enjoyed your sleep and breakfast. I'd like to extend our apologies that you found the room too small for your needs. We have a range of rooms available suited to different needs at different prices. Please do let us know next time you stay so that we can ensure your reservation is for a room that is suited to your needs. Kind regards, Paris - Mercure London Paddington Hotel

Dear Karen,Thank you for staying at our hotel and taking the time to leave a review. I'm thrilled that you had such a positive experience with our team who helped you during your stay. We look forward to welcoming you back to London again soon.Kind regards, Paris - Mercure London Paddington Hotel

Dear Nobuo, thank you for staying with us and for taking the time to leave a review. We are glad you enjoyed your stay. We hope to welcome you back again one day soon. Kind regards, Paris - Mercure London Paddington

Dear Natalie, thank you for staying at our hotel and for sharing your feedback. We are happy to hear that you liked the cleanliness of the hotel. Your compliments are much appreciated. We apologise for the inconvenience caused by the construction noise outside and the blinds. We are aware of the ongoing roadworks near our hotel and we are working with the authorities to minimise the impact on our guests. We also offer earplugs upon request. We are sorry that you found the room and bed too small for your comfort. We have different room sizes and types available, and we would be happy to help you find a more spacious one for your next visit. We hope this did not affect your overall experience and we hope to have another chance to welcome you back and provide you with a better stay. Kind regards, Paris - Mercure London Paddington Hotel

Dear Yee Woo, Thank you for taking the time to leave positive feedback regarding your recent stay with us. We are glad you found our location convenient for getting to and from Heathrow Airport and overall enjoyed your stay with us. We look forward to welcoming you back to London one day soon. Kind regards, Paris - Mercure London Paddington Hotel

Dear Roderick,Thank you for taking the time to tell us about your experience at the Mercure London Paddington Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Kind Regards,Imed Chikhaoui

Dear Frank, Thank you for taking the time to share your positive feedback with us! We are delighted to hear that you found our staff friendly, appreciated the value of your room, and enjoyed a comfortable stay.Providing exceptional service and a comfortable environment for our guests is our top priority, and it's always rewarding to hear when we've succeeded. Your kind words are truly appreciated and serve as motivation for our team to continue delivering outstanding experiences.Once again, thank you for choosing to stay with us, and we look forward to welcoming you back in the future.Best regards,Veronica Scarpellini

Dear Karin, Thank you for taking the time to share your thoughts. We appreciate your feedback. Your feedback is valuable, and we'll certainly look into addressing these aspects to enhance the overall guest experience.We appreciate your input and hope to have the opportunity to welcome you back for an improved experience in the future.Kind Regards,

Dear Peter, Thank you so much for your kind words and for choosing our hotel! We're delighted to hear that you had a great experience during your stay. Our team is committed to providing excellent service, and it's always rewarding to know when we've succeeded in making our guests happy.Kind Regards,

Dear Thomas, Thank you for taking the time to share your feedback about your recent stay at our hotel. We genuinely appreciate your input, as it helps us to continually improve our services.We sincerely apologize for the inconvenience caused by the construction site near our property. We understand that a peaceful and quiet environment is essential for a good night's sleep, and we regret that this was not the experience you had during your stay.Please be assured that we take this matter seriously, and we are actively working to address the noise issues caused by the construction. We understand the importance of providing a comfortable and restful atmosphere for our guests, and we are taking steps to minimize the impact of external factors on the overall guest experience.We value your feedback, as it helps us identify areas for improvement. If there is anything specific you would like to share or discuss further, please feel free to contact me directly at veronica@lth-hotels.com . We are committed to ensuring that our guests have a pleasant stay, and we appreciate your understanding as we work to resolve this issue.Once again, we apologize for any disruption to your stay, and we hope to have the opportunity to welcome you back in the future for a much-improved experience.Sincerely,Veronica Scarpellini Operations Manager

Dear Eberhard, Thank you for taking the time to share your feedback. We're genuinely sorry to hear that we didn't meet your expectations during your recent visit. Your satisfaction is our top priority, and we apologize for any areas where we fell short. Your feedback is crucial in helping us enhance our services.Kind Regards,

Dear Olivia, Thank you for sharing your feedback with us regarding your recent stay at our hotel. We sincerely apologize for the inconvenience and disappointment you experienced during your visit.Thank you for bringing this to our attention and give us the chance to improve our service. Kind Regards, Veronica Scarpellini

Dear Maria Flavia,We very much appreciate your comments regarding your stay at the Mercure London Paddington Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Kind RegardsImed Chikhaoui

Dear Annika,We very much appreciate your comments regarding your stay at the Mercure London Paddington Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Kind RegardsImed Chikhaoui

Dear Anonymous,We very much appreciate your comments regarding your stay at the Mercure London Paddington Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Kind RegardsImed Chikhaoui

Dear Kate,We very much appreciate your comments regarding your stay at the Mercure London Paddington Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Kind RegardsImed Chikhaoui

Dear Yao Te,Thank you for your review. We are pleased to hear that you found our hotel location convenient for taking train and bus. We are located near Paddington Station, which is one of the major transport hubs in London. You can easily access many attractions, such as Hyde Park, Madame Tussauds, and Buckingham Palace, from our hotel. We hope you enjoyed your stay and we hope to see you again soon.Kind RegardsImed Chikhaoui

Dear Santiago,We are very sorry to hear that you had such a negative experience at our hotel. We apologize for the inconvenience caused by the hotel change. We understand how frustrating and disappointing it must have been for you. We value your feedback and we will do our best to improve our communication and service.we have upgraded you to one of our best hotels without any extra fees. With a spacious and comfortable room, a complimentary breakfast, and a stunning view of the city. We hope this will make up for the trouble you faced and make your stay more enjoyable.We appreciate your understanding and we hope you had a wonderful time in London. Kind RegardsImed Chikhaoui

Dear Gillian,Thank you for taking the time to tell us about your experience at the Mercure London Paddington Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Kind RegardsImed Chikhaoui

Dear Kurt, Thank you to choose Mercure London Paddington for your stay. I'm glad to heard we been exceeded your expectations during your stay with us. Your feedback is extremely value for us and I will share with our team members. Hope to see you soon again on your next trip to London. Regards, Sergio S. Alandi Operations Manager - Mercure London Paddington

Dear Marta, Thank you for your time to leave your feedback to us and glad to know overall your stay was exceeded your expectations. I will share the feedback with our team. Sorry about the waiting at your check in time. However I'm glad to inform you that we been fix the issues you been mention at your check in time. I hope you give us the opportunity to welcome you back again with us on your next trip to London. Regards, Sergio S. Alandi Operations Manager - Mercure London Paddington