Eastern Perimeter Rd, Hatton Cross, Heathrow, Hounslow, England
Bewertungen
8,8
Hervorragend
Alle angezeigten Bewertungen beruhen auf Erfahrungen echter Gäste. Nur Reisende, die ihre Unterkunft bei uns gebucht haben, können eine Bewertung abgeben. Wir überprüfen Bewertungen gemäß unseren Richtlinien und veröffentlichen alle Bewertungen, ob positiv oder negativ.Weitere InformationenWird in einem neuen Fenster geöffnet
854 von insgesamt 1451 Gästebewertungen haben eine Bewertung von 10 - Hervorragend" "
10 – Hervorragend
854
382 von insgesamt 1451 Gästebewertungen haben eine Bewertung von 8 - Gut" "
8 – Gut
382
104 von insgesamt 1451 Gästebewertungen haben eine Bewertung von 6 - Okay" "
6 – Okay
104
56 von insgesamt 1451 Gästebewertungen haben eine Bewertung von 4 - Schlecht" "
4 – Schlecht
56
55 von insgesamt 1451 Gästebewertungen haben eine Bewertung von 2 - Ungenügend" "
2 – Ungenügend
55
9,2/10
Sauberkeit
9,0/10
Personal & Service
8,6/10
Ausstattung
9,0/10
Zustand der Unterkunft
8,6/10
Umweltfreundlichkeit
Bewertungen
6/10 – Okay
KAZUHIRO
13. März 2024
Gut: Personal & Service
KAZUHIRO
Aufenthalt von 1 Nacht im März 2024
Antwort von HGI am 19. März 2024
Dear Kazuhiro,Thank you for telling us about your recent stay.It is much appreciated your review, we’re so glad to hear that you enjoyed your stay.Warmest regards,Front Office TeamHilton Garden Inn London Heathrow Airport
8/10 – Gut
Leonie
3. Sept. 2023
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Leonie
Aufenthalt von 3 Nächten im August 2023
Antwort von Stecy am 4. Sept. 2023
Dear Leonie, Thank you for staying at the hotel. We hope to welcome you back again in the future for another enjoyable stay. Best Regards, Team HGI
10/10 – Hervorragend
Tobias
Mit der Familie und kleinen Kindern gereist, Mit der Familie gereist
12. Juni 2023
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
nice hotel, perfect location walk way to tube, rental car companies transfer to this hotel as it is on way to terminal 4.
Hotel clean, modern and with well equipped rooms.
Restaurant Jacks is good, quick delivery to hotel room possible.
Tobias
Aufenthalt von 2 Nächten im Juni 2023
Antwort von Silviu am 12. Juni 2023
Dear Tobias,Thank you for telling us about your recent stay.It is much appreciated your review, we’re so glad to hear that you enjoyed your stay.Warmest regards,Front Office TeamHilton Garden Inn London Heathrow Airport
10/10 – Hervorragend
Lars
7. Apr. 2023
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Good standard and very motivated young team. I liked the dinner in the restaurant . Underground Hatton Cross is close by. Picaddilly line to London. No noise from outside, despite being so close to the airport .
Lars
Aufenthalt von 3 Nächten im April 2023
Antwort von silviu F am 7. Apr. 2023
Dear Lars,Thank you for telling us about your recent stay.It is much appreciated your review, we’re so glad to hear that you enjoyed your stay.Warmest regards,Front Office TeamHilton Garden Inn London Heathrow Airport
10/10 – Hervorragend
Paul
Geschäftlich gereist, Mit dem Partner gereist
20. März 2023
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Es gab nur einen Pub in der Nähe. Ansonsten war die Gegend eher trostlos.
Paul
Aufenthalt von 1 Nacht im März 2023
Antwort von Silviu frunza am 23. März 2023
Dear Paul,We want to extend a heartfelt thank you for taking the time to leave a positive review of your recent stay at our hotel. We're thrilled to hear that you enjoyed your time with us and that we were able to meet your expectations.It's always a pleasure to receive positive feedback from our guests, and we'll be sure to share your kind words with our team. We strive to provide exceptional service and accommodations, and we're delighted that we were able to make your stay memorable.Thank you once again for your patronage, and we look forward to welcoming you back for another fantastic stay with us.Warm regards,Front Desk Team
8/10 – Gut
Benjamin
15. März 2023
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Benjamin
Aufenthalt von 1 Nacht im März 2023
Antwort von Silviu frunza am 16. März 2023
Thank you for taking the time to share your positive experience with us on Expedia. We are delighted to hear that you enjoyed your stay at our hotel and that our team provided you with excellent service.Our team takes great pride in delivering exceptional guest experiences, and we are thrilled that we were able to exceed your expectations. We appreciate your kind words about our hotel's amenities, cleanliness, and overall ambiance. Your feedback will be shared with our staff, and it will serve as a great motivator for them to continue providing outstanding service to our guests.We are grateful for your recommendation and hope that you will consider staying with us again in the future. If there is anything we can do to make your next stay even better, please do not hesitate to let us know. We are always here to help and ensure that your stay is comfortable and enjoyable.Thank you again for your positive feedback, and we look forward to welcoming you back to our hotel soon.Best regards,Front Desk Team
8/10 – Gut
Markus Mathias
Mit der Familie gereist
6. Jan. 2023
Gut: Sauberkeit und Personal & Service
Gutes Hotel am Flughafen mit Anbindung an die U-Bahn. Nettes Personal und sehr gute geräuschisolierte Fenster. Toll ist der kleine Shop für einen nächtlichen Kaffee oder kleine Mahlzeit.
Markus Mathias
Antwort von Hilton garden Inn am 6. Jan. 2023
Thank you for your lovely feedback, we are looking forward to welcoming you in near future.
10/10 – Hervorragend
Alessandro
Mit der Familie gereist
25. Okt. 2022
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Super Service und Frühstück
Alessandro
Aufenthalt von 1 Nacht im Oktober 2022
Antwort von hgi am 31. Okt. 2022
Dear Alessandro, thank you for your feedback on your recent stay. We hope to welcome you back in near future.
8/10 – Gut
Milapji Singh
Mit der Familie gereist
21. Juni 2022
Gut: Personal & Service und Ausstattung
Next to Airport
Milapji Singh
Aufenthalt von 1 Nacht im Juni 2022
Antwort von hgi am 24. Juni 2022
Dear Milapji, thank you for your feedback on your recent stay. We hope to welcome you back in near future.
6/10 – Okay
Swen
Mit dem Partner gereist
17. Mai 2022
Gut: Zustand der Unterkunft
Wir waren zum 4-5 mal hier , diesmal das schlechteste Zimmer erwischt und das Zimmer reinigen wurde komplett vergessen. Es war mega laut und um 7 Uhr in der früh den Staubsauger zu hören im Urlaub ist eine Schande ! Schade
Swen
Aufenthalt von 3 Nächten im Mai 2022
Antwort von hgi am 24. Juni 2022
Dear Swen, thank you for your feedback on your recent stay. We hope to welcome you back in near future.
6/10 – Okay
Alexander
Mit der Familie gereist
16. Apr. 2022
Gut: Personal & Service und Ausstattung
Das Frühstück war sehr gut
Alexander
Aufenthalt von 5 Nächten im April 2022
Antwort von R am 30. Apr. 2022
Thank you for your feedback! Glad to hear you had a good stay and experience.
8/10 – Gut
Pirmin
Geschäftlich gereist
7. Apr. 2022
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Schönes Hotel mit gutem Restaurant direkt am Flughafen. Umgebung so so la la.
Pirmin
Aufenthalt von 1 Nacht im April 2022
Antwort von R am 30. Apr. 2022
Thank you for your feedback!
10/10 – Hervorragend
DALE R
Mit der Familie gereist
22. Mai 2024
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
There was easy access to transportation!
DALE R
Aufenthalt von 2 Nächten im Mai 2024
Antwort von Stecy am 23. Mai 2024
Dear Dale, Thank you for your review! We're glad you found the transportation access convenient. We hope to welcome you back for another enjoyable stay soon!Best Regards, Team HGI
4/10 – Schlecht
David
Mit der Familie gereist
20. Mai 2024
Gut: Personal & Service
Verbesserungswürdig: Sauberkeit und Ausstattung
We had the Queen Premium room. It had a queen bed and a small sleeper sofa. The comforter and mattr3ess cover on the sleeper sofa had blood stains on them
No one ever answered the phone at the front desk. You had to bring these things down there to get them replaced.
The shower was in a very narrow bathtub with a swiveling glass door. The space between the shampoo and the glass door was less than shoulder width so it was very hard to shower without splashing everywhere. You need to consider it a wet bath.
Even for London standards, very tight room and I wouldn't stay there again.
Transportation from the airport is b3est from the Underground. The "hopper" bus was expensive from the terminal.
David
Aufenthalt von 2 Nächten im Mai 2024
Antwort von Stecy am 20. Mai 2024
Dear David, Thank you for your detailed feedback. We sincerely apologise for the issues you encountered with the sleeper sofa and the front desk service. We're also sorry to hear about the inconvenience with the shower and room size. Your comments are invaluable, and we'll work on improvements to enhance our guests' experience.Best Regards, Team HGI
10/10 – Hervorragend
Lynette
Mit dem Partner gereist
19. Mai 2024
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Always a great place to stay.
Lynette
Aufenthalt von 2 Nächten im Mai 2024
Antwort von Team HGI am 20. Mai 2024
Hello LynetteThank you for staying with us at the Hilton Garden Inn, London Heathrow Airport, Eastern Perimeter Road - TW62SQwe are overwhelmed by your review, thank you for having us make your stay memorable.we look forward to create more enjoyable and comfortable stays for your future bookings with us.Have a great day!Kind Regards
10/10 – Hervorragend
Yan
13. Mai 2024
Yan
Aufenthalt von 1 Nacht im Mai 2024
Antwort von HGI Team am 14. Mai 2024
Dear Yan,Thank you for telling us about your recent stay.It is much appreciated your review, we’re so glad to hear that you enjoyed your stay.Warmest regards,Front Office TeamHilton Garden Inn London Heathrow Airport
8/10 – Gut
Aiqun
Mit der Familie gereist
12. Mai 2024
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Clean and near airport, but you need to pay the shuttle to airport, and it’s stand-alone, no market and restaurant in nearby
Aiqun
Aufenthalt von 1 Nacht im Mai 2024
Antwort von HGI am 13. Mai 2024
Dear Aiqun,Thank you for your review! We're glad you found our hotel clean and conveniently located near the airport. We appreciate your feedback regarding the shuttle service and nearby amenities, and we'll certainly take it into consideration to improve our guest experience. We hope to welcome you back soon!Kind Regards,HGI Heathrow Team
10/10 – Hervorragend
Romilio
11. Mai 2024
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Romilio
Aufenthalt von 1 Nacht im Mai 2024
Antwort von HGI am 12. Mai 2024
Dear Romilio,Thank you for telling us about your recent stay.It is much appreciated your review, we’re so glad to hear that you enjoyed your stay.Warmest regards,Front Office TeamHilton Garden Inn London Heathrow Airport
10/10 – Hervorragend
Shannon
Mit einer Gruppe gereist
10. Mai 2024
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
You are staying just for the airport. It’s a great location if you are staying and trying to go into London, it’s very expensive.
Shannon
Aufenthalt von 1 Nacht im April 2024
Antwort von HGI am 11. Mai 2024
Dear Shannon,Thank you for sharing your feedback! We appreciate your perspective and understand the importance of value for our guests. We continuously strive to offer competitive rates and convenient locations for all types of travelers. We hope to have the opportunity to welcome you back in the future.Kind Regards,HGI Heathrow Team
10/10 – Hervorragend
Nadiyah
Mit der Familie gereist
5. Mai 2024
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Close to tube/train station
Most front guest were really nice
Nadiyah
Aufenthalt von 1 Nacht im Mai 2024
Antwort von HGI am 5. Mai 2024
Dear Nadiyah,Thank you for your positive feedback! We're delighted to hear you found our hotel's proximity to the tube/train station convenient. Our team strives to provide exceptional service, and we're glad you had a pleasant experience with our front desk staff. We hope to welcome you back soon!Kind Regards,HGI Heathrow Team
6/10 – Okay
Eduardo, Naples
Mit dem Partner gereist
4. Mai 2024
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
All was ok with this hotel except for the bus shuttle service. We were almost two hours outside terminal 5 looking for the "famous Hilton Garden Shuttle which never showed up because the hotel did not have an specific shuttle. The shuttle service is based on all big buses which run around the airport servicing all passengers to any hotel. We did not know this and lost a lot of time waiting for the expected hotel bus. The hotel or Expedia should rewrite the information provided about the shuttle service and clarify that there is not a specific shuttle for specific hotels, all are good to take. just tell the driver to what hotel you go and that's it. Once we finally arrived in the hotel, the front desk rep. Enmanuel, did a wonderful job taking care of us professionally and very friendly. Thanks Enmanuel.
Eduardo
Antwort von Stecy am 4. Mai 2024
Dear Eduardo, Thank you for your feedback regarding our shuttle service, and we apologise for any inconvenience you experienced. We appreciate your suggestion to clarify the shuttle arrangement, and we will review and update our information accordingly. We're pleased to hear that Emmanuel provided excellent service during your stay. We hope to welcome you back for a smoother experience in the future.Best regards,Team HGI
6/10 – Okay
Roan
2. Mai 2024
Roan
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Stecy am 23. Mai 2024
Dear Roan, Thank you for your feedback. We appreciate your input and will use it to improve our services. We hope to have the opportunity to welcome you again and provide a better experience.Best Regards, Team HGI
10/10 – Hervorragend
Stavros
2. Mai 2024
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Stavros
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Stecy am 3. Mai 2024
Dear Stavros, Thank you for your glowing review! We're delighted to hear that you enjoyed your stay with us. We look forward to welcoming you back soon!Best Regards, Team HGI
10/10 – Hervorragend
Sandra
2. Mai 2024
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Sandra
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Stecy am 3. Mai 2024
Dear Sandra, Thank you for your glowing review! We're delighted to hear that you enjoyed your stay with us. We look forward to welcoming you back soon!Best Regards, Team HGI
6/10 – Okay
IZUMI
28. Apr. 2024
Verbesserungswürdig: Sauberkeit und Personal & Service
IZUMI
Aufenthalt von 1 Nacht im April 2024
Antwort von HGI am 29. Apr. 2024
Dear Izumi, Thank you for leaving your feedback, we strive incredibly hard here to make every customer experience enjoyable and we’re really sorry we’ve not been able to meet your expectations this time.As you can hopefully see from our other reviews, your situation is the exception and far from our usual high standards. This makes us all the more keen to make sure this gets resolved and doesn’t happen again.Warmest regards,Front Office TeamHilton Garden Inn London Heathrow Airport
8/10 – Gut
donna
Mit einer Gruppe gereist
27. Apr. 2024
Gut: Personal & Service, Ausstattung und Zustand der Unterkunft
This was actually a great location as it is close to the airport, but limited dining.
donna
Aufenthalt von 1 Nacht im April 2024
Antwort von HGI am 27. Apr. 2024
Dear Donna,Thank you for your feedback! We're glad to hear you found our location convenient. We'll definitely take your comments about dining options into consideration to improve our guest experience. We hope to welcome you back soon!Kind Regards,HGI Heathrow Team
8/10 – Gut
Sarah
26. Apr. 2024
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Sarah
Aufenthalt von 1 Nacht im April 2024
Antwort von HGI am 27. Apr. 2024
Dear Sarah,Thank you for telling us about your recent stay.It is much appreciated your review, we’re so glad to hear that you enjoyed your stay.Warmest regards,Front Office TeamHilton Garden Inn London Heathrow Airport
2/10 – Ungenügend
Manpreet
Mit dem Partner gereist
24. Apr. 2024
Verbesserungswürdig: Personal & Service und Ausstattung
Terrible experience. Staff un professional. After having 20 hr journey front desk change programs room key 3 times doesn't work. After 15 minutes maintenance guy came and open the door. Very un professional
Manpreet
Aufenthalt von 2 Nächten im April 2024
Antwort von HGI am 24. Apr. 2024
Dear Manpreet,I'm sorry to hear about your experience. We apologize for the inconvenience you faced with your room key and the delay in resolving it. As we was upgrading to a better key system to avoid any issues, on the day of your arrival there was some disruption as there was engineers switching over the old to new system. Once again sorry for any inconveniences caused. Your feedback is valuable, and we'll use it to improve our services.Kind Regards,HGI Heathrow Team
8/10 – Gut
Kelly
23. Apr. 2024
Kelly
Aufenthalt von 1 Nacht im April 2024
Antwort von HGI am 24. Apr. 2024
Dear Kelly,Thank you for telling us about your recent stay.It is much appreciated your review, we’re so glad to hear that you enjoyed your stay.Warmest regards,Front Office TeamHilton Garden Inn London Heathrow Airport
10/10 – Hervorragend
Saul
Mit einer Gruppe gereist, Mit der Familie gereist
21. Apr. 2024
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Clean, quiet, comfortable, well located. Friendly, professional staff. Convenient location for the tube and Heathrow, without the expense of staying directly at the airport. Would stay again and recommend to others
Saul
Aufenthalt von 2 Nächten im April 2024
Antwort von HGI am 1. Mai 2024
Dear Saul,Thank you for your fantastic review! We're thrilled to hear that you found our hotel clean, quiet, and comfortable, with friendly and professional staff. It's great to know that our location was convenient for your needs and that you would recommend us to others. We look forward to welcoming you back on your next visit!Kind Regards,HGI Heathrow Team
10/10 – Hervorragend
Lawrence
21. Apr. 2024
Close in early was available
Lawrence
Aufenthalt von 1 Nacht im April 2024
Antwort von Stecy am 21. Apr. 2024
Dear Lawrence, Thank you for highlighting our early check-in option. We're glad you found it convenient and hope to welcome you back soon!Best Regards, Front Desk Team
10/10 – Hervorragend
Scott
Mit der Familie gereist
18. Apr. 2024
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
All was good. Location convenient for early flight. We opted for a taxi who was waiting outside the hotel rather than an Uber. The driver was very knowledgeable about the airport and made our transportation from hotel to airport, peaceful and calm.
Scott
Aufenthalt von 1 Nacht im April 2024
Antwort von Stecy am 18. Apr. 2024
Dear Scott, Thank you for sharing your positive experience with us! We're delighted to hear that our convenient location and taxi service contributed to a peaceful and calm transportation experience to the airport. We hope to welcome you back for another pleasant stay in the future.Best regards,Team HGI
10/10 – Hervorragend
MARIA MAGDALENA DEL RIO
18. Apr. 2024
MARIA MAGDALENA DEL RIO
Aufenthalt von 1 Nacht im April 2024
Antwort von HGI am 8. Mai 2024
Dear Maria, Dear ,Thank you for telling us about your recent stay.It is much appreciated your review, we’re so glad to hear that you enjoyed your stay.Warmest regards,Front Office TeamHilton Garden Inn London Heathrow Airport
10/10 – Hervorragend
Elisha
Mit der Familie gereist
17. Apr. 2024
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Staff were great. Our large group of 8 arrived late and ordered pizza. We ate in the common area and staff were kind and helpful and gave us plates so we could eat .
Elisha
Aufenthalt von 1 Nacht im April 2024
Antwort von HGI am 17. Apr. 2024
Dear Elisha,Thank you for sharing your experience! We're delighted to hear that our staff provided excellent service during your late arrival. It's wonderful to know that you enjoyed dining in our common area, and we're glad our team could assist with providing plates for your group. We hope to welcome you back soon!Kind Regards,HGI Heathrow Team
8/10 – Gut
Laura
16. Apr. 2024
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Close to the underground which definitely adds value.
Laura
Aufenthalt von 1 Nacht im April 2024
Antwort von HGI am 16. Apr. 2024
Dear Laura,Thank you for your review! We're glad our proximity to the underground added value to your stay. We hope to have the pleasure of hosting you again in the future!Kind Regards,HGI Heathrow Team
10/10 – Hervorragend
Barbara
16. Apr. 2024
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
I was very pleased with the hotel. I think that there aught to have been complementary water bottles in the room fridge.
Barbara
Aufenthalt von 1 Nacht im April 2024
Antwort von HGI am 16. Apr. 2024
Dear Barbara,Thank you for your feedback! We're glad you were pleased with your stay. We appreciate your suggestion regarding complementary water bottles in the room fridge and will take it into consideration for future improvements. We hope to welcome you back soon!Kind Regards,HGI Heathrow Team
10/10 – Hervorragend
Kathleen
Mit dem Partner gereist
16. Apr. 2024
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Very convenient from Hatton tube station to Heathrow. I would stay again.
Kathleen
Aufenthalt von 2 Nächten im April 2024
Antwort von HGI am 16. Apr. 2024
Dear Kathleen,Thank you for your positive feedback! We're pleased to hear that our location near Hatton tube station worked well for you. We look forward to hosting you again on your next visit!Kind Regards, HGI Heathrow Team
10/10 – Hervorragend
Teslin
16. Apr. 2024
Gut: Sauberkeit und Personal & Service
Teslin
Aufenthalt von 1 Nacht im April 2024
Antwort von HGI am 17. Apr. 2024
Dear Teslin,Thank you for telling us about your recent stay.It is much appreciated your review, we’re so glad to hear that you enjoyed your stay.Warmest regards,Front Office TeamHilton Garden Inn London Heathrow Airport
10/10 – Hervorragend
Kim
16. Apr. 2024
Kim
Aufenthalt von 1 Nacht im April 2024
Antwort von HGI am 17. Apr. 2024
Dear Kim,Thank you for telling us about your recent stay.It is much appreciated your review, we’re so glad to hear that you enjoyed your stay.Warmest regards,Front Office TeamHilton Garden Inn London Heathrow Airport
8/10 – Gut
Lesley
Mit der Familie gereist
15. Apr. 2024
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Very nice hotel and close to the airport. The only complaint is we got 3 different suggestions on how to get to the airport and 3 different views on when the train schedule started in the mornings. Would suggest they have a updated printout of train schedules handy for each employee to help assist guests. To be clear though each staff member was very respectful just didn't have all of the info to assist us properly.
Lesley
Aufenthalt von 1 Nacht im April 2024
Antwort von HGI am 15. Apr. 2024
Dear Lesley,Thank you for your feedback! We're glad you enjoyed your stay overall. We apologize for any inconvenience regarding the transportation information. We'll definitely take your suggestion on board and ensure all staff have access to updated train schedules to assist guests more effectively in the future. We hope to have the opportunity to welcome you back soon!Kind Regards,HGI Heathrow Team
10/10 – Hervorragend
Del
Mit der Familie gereist
14. Apr. 2024
Gut: Sauberkeit, Ausstattung und Zustand der Unterkunft
Everything was perfect just like you would expect at a Hilton.
Del
Aufenthalt von 2 Nächten im April 2024
Antwort von Stecy am 15. Apr. 2024
Dear Del, We're thrilled to hear that everything met your expectations during your stay with us! Thank you for choosing Hilton, and we hope to have the pleasure of welcoming you back soon for another perfect experience.Best Regards, Team HGI
10/10 – Hervorragend
Jason
Mit der Familie gereist
14. Apr. 2024
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Myself and my daughters were there to take my wife (their mother) to the airport for her to fly back to Canada. Wasnt a trip we wanted to take but the hotel had chosen us as guests of the day with some vouchers and breakfast the next morning. It made a big difference to how we were all feeling and we are all grateful for that. Thanks again
Jason
Aufenthalt von 1 Nacht im April 2024
Antwort von Stecy am 15. Apr. 2024
Dear Jason, Thank you for taking the time to share your experience. We are glad to hear that we could make a positive difference during a challenging time for you and your family. Your kind words are appreciated, and we hope to welcome you back in the future under happier circumstances. Best Regards, Team HGI
10/10 – Hervorragend
Roberto
Mit der Familie gereist
14. Apr. 2024
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Friendly staff, all very clean and good breakfast.
Roberto
Aufenthalt von 10 Nächten im April 2024
Antwort von HGI am 15. Apr. 2024
Dear Roberto,Thank you for your kind words! We're thrilled you enjoyed our friendly staff, clean facilities, and breakfast. We look forward to welcoming you back soon!Kind Regards,HGI Heathrow Team
6/10 – Okay
Barry
Mit der Familie gereist
14. Apr. 2024
Gut: Sauberkeit
Verbesserungswürdig: Ausstattung
Underwhelmed given the price. Why Hilton would have 2 garden inns close by I’ll never know. Price of room plus price of water and snacks was disgraceful (almost £4 for a bottle of water) we ended up getting tap water from the bar and taking it to our rooms). Rooms are tiny and it was over £20 in a taxi to T2. Dinner was without doubt processed my son’s pizza was frozen supermarket style and I’m certain the mash was from a packet, meals were expensive. Rooms are tiny and in need of an upgrade but the hotel including rooms were clean.
Barry
Aufenthalt von 1 Nacht im April 2024
Antwort von Stecy am 15. Apr. 2024
Dear Barry, Thank you for sharing your experience with us. We apologise for any disappointment you encountered during your stay. Your feedback is valuable and will be shared with our team for improvement. We hope to have the opportunity to welcome you back in the future for a better experience.Best Regards, Team HGI
8/10 – Gut
Swee Sing Vincent
Mit der Familie gereist
13. Apr. 2024
Gut: Personal & Service und Zustand der Unterkunft
I had a night transit in London Heathrow airport. As the flight depart early the next morning, I decided to look for a hotel within the airport vicinity. I found Hilton Garden Inn, walking distance from Terminal 2 LHR. However, at the hotel check in counter, I was told the Hilton Garden Inn I booked was in T4 instead. Disappointed. The information should have been clearer to avoid unnecessary hassle caused to customers.
Fortunately i was able to get a taxi nearby but this additional cost could be avoided.
Staff at hilton garden inn T4 was friendly and helpful.
Swee Sing Vincent
Aufenthalt von 1 Nacht im April 2024
Antwort von Stecy am 15. Apr. 2024
Dear Swee Sing Vincent, Thank you for sharing your experience with us. We apologize for any inconvenience caused by the confusion regarding the hotel's location. Your feedback is valuable, and we will use it to improve our communication processes. We're pleased to hear that our staff provided friendly and helpful service. We hope to have the opportunity to welcome you back for a seamless stay in the future.Best Regards, Team HGI
10/10 – Hervorragend
ASHER
11. Apr. 2024
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
ASHER
Aufenthalt von 1 Nacht im April 2024
Antwort von Stecy am 12. Apr. 2024
Dear Asher, Thank you for your glowing review! We're delighted to hear that you had a 5-star experience with us. It's our pleasure to provide exceptional service and ensure your stay was nothing short of perfect. We look forward to welcoming you back soon!Best Regards, Team HGI
10/10 – Hervorragend
Lilian
Mit dem Partner gereist
4. Apr. 2024
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Excellent hotel near London Heathrow Airport. There is hotel shuttle to and from the airport. Room was clean, nice bathroom
Lilian
Aufenthalt von 1 Nacht im April 2024
Antwort von HGI am 5. Apr. 2024
Dear Lilian,Thank you for your positive feedback! We're delighted to hear that you enjoyed your stay with us, appreciated our convenient location near Heathrow Airport, and found our shuttle service helpful. We're also glad you found your room clean with a nice bathroom. We hope to welcome you back soon for another pleasant stay.Kind Regards,HGI Heathrow Team
2/10 – Ungenügend
Katrina
Mit der Familie gereist
4. Apr. 2024
Gut: Personal & Service
Verbesserungswürdig: Zustand der Unterkunft
Hard uncomfortable small bed. Could hear the family next door all night and I don't think they were being overly loud. The shower was very good. Proximity to Heathrow was very good. We left the property more tired than when we arrived. Staff were very pleasent. TV didn't work and had to wait 2 hours for it to be fixed.
Katrina
Aufenthalt von 1 Nacht im April 2024
Antwort von HGI am 5. Apr. 2024
Dear Katrina,Thank you for sharing your feedback. We apologize for the inconvenience with the bed and noise disturbance. We're glad to hear you found our shower and proximity to Heathrow satisfactory. We'll address the issues with the TV promptly. We appreciate your kind words about our staff and hope to have the opportunity to provide you with a better experience in the future.Kind Regards,HGI Heathrow Team
10/10 – Hervorragend
Kelvin
Mit der Familie und kleinen Kindern gereist, Mit der Familie gereist
4. Apr. 2024
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Good services with free upgrade on breakfast
Kelvin
Aufenthalt von 1 Nacht im April 2024
Antwort von HGI am 4. Apr. 2024
Dear Kelvin,Thank you for your review! We're glad you appreciated our services and enjoyed the complimentary upgrade on breakfast. We look forward to welcoming you back again soon!Kind Regards,HGI Heathrow Team
10/10 – Hervorragend
Martin, Calgary
2. Apr. 2024
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Close to tube for airport and city. Clean.
Martin
Aufenthalt von 3 Nächten im März 2024
Antwort von HGI am 3. Apr. 2024
Dear Martin,Thank you for your review! We're delighted to hear that our hotel's proximity to the tube for both the airport and city was convenient for you. We take pride in maintaining cleanliness throughout our facilities. We hope to have the pleasure of welcoming you back in the future!Kind Regards,HGI Heathrow Team