Fassade der Unterkunft

Bewertungen von Easyhotel South Kensington

2.5 out of 5
Easyhotel South Kensington
14 Lexham Gardens, London, England

Bewertungen

6,4
71 von insgesamt 380 Gästebewertungen haben eine Bewertung von 10 - Hervorragend" "
102 von insgesamt 380 Gästebewertungen haben eine Bewertung von 8 - Gut" "
85 von insgesamt 380 Gästebewertungen haben eine Bewertung von 6 - Okay" "
57 von insgesamt 380 Gästebewertungen haben eine Bewertung von 4 - Schlecht" "
65 von insgesamt 380 Gästebewertungen haben eine Bewertung von 2 - Ungenügend" "

7,0/10

Sauberkeit

7,2/10

Personal & Service

6,2/10

Ausstattung

6,4/10

Zustand der Unterkunft

7,0/10

Umweltfreundlichkeit

Bewertungen

4/10 – Schlecht

Jesse

Mit einer Gruppe gereist
Verbesserungswürdig: Personal & Service, Ausstattung und Zustand der Unterkunft
Personal war unfähig hatte keinen Bock, haben patzige Antworten gegeben etc.
Aufenthalt von 3 Nächten im Mai 2024
Antwort von Front desk Easyhotel South Kensington am 21. Mai 2024
Thank you for your feedback, we are sorry that you felt this way from our staff, we will investigate your case to find out what happened that day, and we reiterate our most sincere apologies. Sincerely,

10/10 – Hervorragend

Ines

Verbesserungswürdig: Zustand der Unterkunft
Aufenthalt von 4 Nächten im April 2024
Antwort von Front desk easyHotel South Kensington am 21. Apr. 2024
Dear Ines, Thank you for your excellent rating

8/10 – Gut

Susanne

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Clean hotel in a great location. Staff was very nice and friendly. Room was small but absolutely ok for 1 person.
Antwort von Muhee am 30. März 2024
Thank you for your kind feedback! We're delighted to hear that you found easyHotel South Kensington to be clean and conveniently located, and that our staff provided you with friendly service. We understand that our rooms are compact, but we're glad to hear that it met your needs during your stay. We appreciate your support and hope to welcome you back soon!

8/10 – Gut

Barbara

Aufenthalt von 1 Nacht im September 2023
Antwort von easyHotel South Kensington Management am 6. Okt. 2023
Thanks for the good rating

8/10 – Gut

Jeanny Marie

6/10 – Okay

Lisa

Mit dem Partner gereist
Gut: Zustand der Unterkunft
Verbesserungswürdig: Personal & Service und Ausstattung
Sehr unfreundliches Personal
Antwort von easyH am 6. Nov. 2022
Thank you for your feedback. Your comments are an important input for us to offer you a better service.

8/10 – Gut

Maximilian

Mit dem Partner gereist
Gut: Personal & Service
Lage war gut
Aufenthalt von 5 Nächten im Juni 2022

6/10 – Okay

Verifizierter Reisender

Mit einer Gruppe gereist
Gut: Personal & Service
Verbesserungswürdig: Sauberkeit
Sehr gute Lage, Zimmer von Größe und Ausstattung wie beschrieben. Sehr abgewohnt und dreckig
Aufenthalt von 3 Nächten im Februar 2019
Antwort von easyHotel team am 10. März 2019
Vielen Dank für Ihre Erfahrungen im Hotel! es hilft uns, unseren Service zu verbessern

8/10 – Gut

Verifizierter Reisender

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 2 Nächten im Oktober 2018
Antwort von easyHotel Team am 18. Okt. 2018
Thank you for your feedback.

8/10 – Gut

Chris, Köln

Gut: Personal & Service und Zustand der Unterkunft
Seh klein aber fein
Wir waren für 2 Nächte im Hotel und das Zimmer war wie erwartet sehr klein aber das wussten wir ja. Die Rezeption war sehr nett und das Hotel liegt zentral und 10 Min von einer Underground entfernt. Sauber war es auch bis auf ein Haar das an der Badezimmertür klebte.
Aufenthalt von 2 Nächten im Juni 2018
Antwort von Bart am 3. Juli 2018
Dear Chris Thank you for your review about your stay in EasyHotel South Kensington. We are glad to hear that our location was an attractive part of your stay at our Hotel. We will adress issiue with hair left by houskeeper to houskeeping departmend we do apologize for that, as well our staf is for you 24h in that kind of case just feelfree to come to reception. Once again we appreciate your comments regarding our rooms and location. We certainly look forward to welcoming you back in the very near future. Kind Regards EasyHotel South Kensington Team

6/10 – Okay

Manu, Schongau

Gut: Sauberkeit und Personal & Service
Klein aber Zentrumsnah
Sehr nah zur U-Bahnstation Earl's Court.... , super Anbindung zu allen Attraktionen, LondonPass zu empfehlen, man schafft von hier aus in 2 Tagen recht viel. Zimmer ohne Fenster nur was für Männerausflug, da es für Campingplatzatmosphäre sorgt vor allem die Nasszelle., aber nettes Personal und saubere Zimmer. Wenn man eh nur zum schlafen nachts da ist super günstige Unterkunft
Aufenthalt von 4 Nächten im Mai 2018
Antwort von EasyHotel South Kensington Team am 10. Mai 2018
Dear Klein, We are very happy that you found the stay in the Hotel a suitable alternative for your needs and an opportunity to have a convenient place to enjoy London! We certainly look forward to welcoming you back in the very near future. Kind Regards EasyHotel South Kensington Team

8/10 – Gut

Andrew

Gut: Sauberkeit und Personal & Service
Verbesserungswürdig: Ausstattung
Simple frills free spot in the heart of London.
Aufenthalt von 1 Nacht im Mai 2024
Antwort von easyHotel South Kensington am 22. Mai 2024
Dear Andrew,Thank you for your positive feedback! We're glad to hear that you enjoyed our simple, accommodation. We strive to provide a and convenient stay for our guests, and it's great to know we met your expectations.If you have any further comments or need assistance with future reservations, please feel free to contact us directly. We look forward to welcoming you back to easyHotel South Kensington.Best regards,

8/10 – Gut

Daniel

Mit der Familie und kleinen Kindern gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Arrived late no problems very pleasant staff and helpful
Aufenthalt von 4 Nächten im Mai 2024
Antwort von Front desk Easyhotel South Kensington am 14. Mai 2024
Thanks for your great review, we are looking forward to welcome you on your next visit to London. Regards, Easyhotel South Kensington

6/10 – Okay

david

Gut: Sauberkeit und Personal & Service
Aufenthalt von 2 Nächten im Mai 2024
Antwort von Easyhotel South Kensington am 21. Mai 2024
Thanks for your review, we are looking forward to welcome you on your next visit to London. Regards,

4/10 – Schlecht

Bethany

Mit dem Partner gereist
Gut: Ausstattung
Verbesserungswürdig: Zustand der Unterkunft
Staff were friendly. However, the room was the size of the bed and about 1m squared. No shelves or anywhere to put luggage so there wasn’t anywhere to stand/ get ready which made the experience really difficult. No windows which made it feel extra enclosed and the air con is controlled from the desk three floors down, which wasn’t ideal either. The bathroom had old hairs in, so overall it was quite disappointing unfortunately.
Aufenthalt von 1 Nacht im April 2024
Antwort von Mohuddin am 12. Mai 2024
Thank you for taking the time to share your feedback with us. We're glad to hear that you found our staff friendly; however, we apologize for the shortcomings you experienced during your stay.We truly value your feedback as it helps us identify areas for improvement, and we're committed to taking the necessary steps to enhance our guests' experience. We hope to have the opportunity to welcome you back for a more enjoyable stay in the future.

4/10 – Schlecht

???????

Gut: Sauberkeit, Personal & Service und Ausstattung
You got for what you paid
Aufenthalt von 2 Nächten im März 2024
Antwort von Front desk easyHotel South Kensington am 18. März 2024
Thank you for sharing your feedback with us. We appreciate your honesty.We're sorry to hear that your experience at EasyHotel South Kensington did not fully meet your expectations. We strive to provide value for our guests, but it's disappointing to learn that we fell short in delivering a satisfactory experience during your stay.We value your feedback and will use it to identify areas for improvement. If there are specific aspects of your stay that you feel we could address, please don't hesitate to reach out to us directly.We hope to have the opportunity to welcome you back in the future and provide a better experience.

8/10 – Gut

Ana

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 2 Nächten im Februar 2024
Antwort von easyHotel South Kensington am 3. März 2024
Thanks for your rating

4/10 – Schlecht

Maddalena

Mit dem Partner gereist
Verbesserungswürdig: Sauberkeit, Personal & Service und Zustand der Unterkunft
Siamo stati in una stanza piccolissima dove non ci si può neanche muovere. Scarsa pulizia.
Aufenthalt von 5 Nächten im Februar 2024
Antwort von easyHotel South Kensington am 3. März 2024
Thank you for your comment, however, we want to express that we are proud of the concept of our hotel, of low prices, customer service, located in one of the best areas of London with museums and many places of interest nearby, and small rooms, Maybe you didn't stop to see the characteristics of our rooms. Regarding your comment about the cleanliness of the room, we would have liked you to inform us at the time that you realized so that we could solve it in a timely manner, our service is 24 hours a day and we take the cleanliness of our rooms very seriously.

10/10 – Hervorragend

Stephen

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Nice comfy bed in a simple room. Alls i needed
Aufenthalt von 2 Nächten im Februar 2024
Antwort von Front desk easyHotel South Kensington am 19. Feb. 2024
Thank you for your wonderful review! We're delighted to hear that you had a comfortable stay at EasyHotel South Kensington.Providing a comfortable bed and a simple, yet sufficient room is what we aim for, and we're glad that we met your needs during your stay.We appreciate your feedback and hope to have the opportunity to welcome you back for another pleasant stay in the future.Best regards,

6/10 – Okay

Nishil

Geschäftlich gereist
Gut: Sauberkeit und Personal & Service
Verbesserungswürdig: Ausstattung
Good location, very basic but it’s just a place to sleep and nothing else.
Aufenthalt von 1 Nacht im Januar 2024
Antwort von Front desk easyHotel South Kensington am 19. Feb. 2024
Thank you for taking the time to share your feedback with us. We're glad to hear that you found our hotel's location to be convenient for your needs.We understand that our hotel offers basic amenities, as our focus is on providing a comfortable place to sleep at an affordable price. However, we're always looking for ways to improve and enhance our guests' experience.If you have any specific suggestions or feedback on how we can improve, please feel free to share them with us. We value your input and hope to have the opportunity to welcome you back for a more enjoyable stay in the future.Best regards,

6/10 – Okay

Ylenia

Gut: Personal & Service und Zustand der Unterkunft
Aufenthalt von 3 Nächten im Februar 2024
Antwort von Front desk easyHotel South Kensington am 9. Feb. 2024
Dear Ylenia,Thank you for sharing your rating with us. We appreciate your feedback.If there are any specific areas where you believe we can improve or if there's anything we can do to enhance your experience during future stays, please feel free to let us know. Your satisfaction is important to us, and we're committed to making improvements based on guest feedback.We hope to have the opportunity to welcome you back and provide a better experience in the future.

8/10 – Gut

Jonathan

Geschäftlich gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Cheap and did the job. Good wattsapp communications re check-in and receipt.
Aufenthalt von 1 Nacht im Februar 2024
Antwort von Mohuddin am 3. Feb. 2024
Thank you for your feedback! We're delighted to hear that you found our services affordable and that our WhatsApp communication for check-in and receipt met your expectations. We appreciate your stay and look forward to welcoming you again at easyHotel South Kensington.

8/10 – Gut

David

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
El alojamiento cumple su funcion. Las habitaciones son pequeñas y si solo necesitas dormir despues de un largo dia de turismo, es lo que buscas.Nosotros fuimos dos personas y nos apañamos bien en un espacio reducido solo para dormir. El baño es muy pequeño tambien, pero para ducharte es suficiente. El agua sale muy caliente y la cama es muy comoda así que relación calidad precio bien.
Aufenthalt von 3 Nächten im Januar 2024
Antwort von easyHotel am 29. Jan. 2024
Estimado David,Agradecemos sinceramente sus comentarios positivos sobre su estancia en nuestro hotel. Nos alegra saber que el alojamiento cumplió su función y que encontraron cómoda la cama y la temperatura del agua.Entendemos que nuestras habitaciones son más compactas, pero nos complace saber que pudieron apañarse bien y que la relación calidad-precio fue satisfactoria para ustedes.Si en el futuro deciden visitarnos nuevamente, estaremos encantados de darles la bienvenida. Gracias por elegir EasyHotel South Kensington.Saludos cordiales,easyHotel Team

4/10 – Schlecht

Verifizierter Reisender

Gut: Personal & Service
Verbesserungswürdig: Zustand der Unterkunft und Komfort des Zimmers
Extremely dated and uncomfortable, but great area.
Stayed in Easyhotels before in Liverpool and it is modern and comfortable. Unfortunately this one isn’t. It was a really small double room with the bed crammed into a corner, so all night long my wife had to climb over me if she wanted to use the toilet, which was exactly what you would find in an old caravan. The receptionist Isreal was very friendly and offered to give us a late checkout for free, however he obviously didn’t tell the cleaner who woke us up at 10am to tell us we should have left. Great area though, but you couldn’t spend more than one night in the room. We stayed in a Premier Inn the night before which was £40 for a huge ultra modern room, were this one was £90.
Aufenthalt von 1 Nacht im Dezember 2023
Antwort von Front desk easyHotel South Kensington am 7. Jan. 2024
Thank you for taking the time to share your experience with us. We genuinely apologize for the discomfort you faced during your stay. Your feedback is crucial, and we are committed to addressing the issues you raised to improve our services.We appreciate your positive mention of our friendly receptionist, Israel, and we regret any miscommunication regarding the late checkout. We'll work on better coordination to avoid such inconveniences in the future.We understand the importance of a comfortable stay and will use your feedback to make necessary enhancements. We hope you would consider giving us another chance in the future to provide a more enjoyable experience.

6/10 – Okay

Desmond

Verbesserungswürdig: Komfort des Zimmers
Tiny rooms - and I mean TINY
Good safe location. Just a few mins from Kensington High St. Tubes and buses close by. Hotel has a lot of steps to access the building so good knee joints are a must. Room has a comfortable small UK double bed. And thats it. No furniture, just two hooks. At best, this double room is ok for one person. For two, ok only if you have no luggage (as there is no space for luggage) and packed lightly. We were a couple and did only sleep in room. Out at 8am and back about 11pm. This is a very basic room and you can only move one step before banging into the bed or the wall. Tiny, Tiny, Tiny. For about £20 more you can get a Hub-Premier Inn room and its a million times better than this. Try a Hub-Premier Inn room before booking here. This is a last resort hotel. Having said that, it was clean. Staff were friendly. We were also advised about Breakfast for £6 each in hotel next door. It was actually £7+ service charge and I wouldnt recommend it. McDonalds breakfast is quicker and cheaper.
Aufenthalt von 2 Nächten im Dezember 2023
Antwort von The easyHotel South Kensington Team am 16. Dez. 2023
Thank you for taking the time to share your detailed feedback. We appreciate your insights regarding the location, room size, and amenities. We apologize if the room did not meet your expectations, and we understand the importance of providing comfortable and spacious accommodations.Your comments about the room size and comparison to other options are noted, and we will use them to improve our offerings. We're glad to hear that you found our staff friendly and the hotel clean.We value your input and hope to have the opportunity to better accommodate you in the future.Best regards,

10/10 – Hervorragend

Annabel

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Wonderful hotel. Have stayed many times before
Aufenthalt von 2 Nächten im Dezember 2023
Antwort von The easyHotel South Kensington Team am 12. Dez. 2023
Thank you so much for your wonderful review and for being a valued repeat guest! We are thrilled to hear that you had another positive experience during your stay. Your loyalty is greatly appreciated, and we look forward to welcoming you back many more times in the future.If there's anything specific you enjoy about your stays with us or if there are ways we can make your experience even better, please feel free to share. We strive to provide excellent service and a comfortable environment for all our guests.Warm regards,

2/10 – Ungenügend

Verifizierter Reisender

Geschäftlich gereist
Verbesserungswürdig: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 1 Nacht im Dezember 2023
Antwort von The easyHotel South Kensington Team am 16. Dez. 2023
We're sincerely sorry to hear that your experience fell short of expectations, leading to a 2-star rating. We value your feedback and would appreciate any specific details you can provide about your stay. Understanding your concerns will help us address and improve upon the issues you encountered.If there's anything you'd like to share or discuss further, please feel free to contact our 24-hour reception. We appreciate the opportunity to learn from your experience and hope to have another chance to provide a more satisfactory stay in the future.Best regards,

2/10 – Ungenügend

Darren

Geschäftlich gereist
Verbesserungswürdig: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 1 Nacht im Dezember 2023
Antwort von The easyHotel South Kensington Team am 9. Dez. 2023
We're genuinely sorry to learn that your experience with us resulted in a 2-star rating. Your feedback is crucial, and we deeply regret any shortcomings during your stay.We would appreciate the opportunity to understand more about your specific concerns so that we can take appropriate measures to address them. Please feel free to reach out to our 24-hour reception with any additional details you can provide.Thank you for bringing this to our attention, and we hope to have a chance to regain your trust in the future.Best regards,

2/10 – Ungenügend

Haylie

Verbesserungswürdig: Sauberkeit, Personal & Service und Zustand der Unterkunft
Mould on windows, hair on towels and tiny space
Aufenthalt von 3 Nächten im November 2023
Antwort von The easyHotel South Kensington Team am 9. Dez. 2023
We are truly sorry to hear about your disappointing experience during your stay, and we sincerely apologize for the issues you encountered, including the presence of mold, cleanliness concerns, and the cramped space.Your feedback is taken seriously, and we will be investigating and addressing these matters immediately. This does not reflect our standard of service, and we are committed to making the necessary improvements to ensure a more positive experience for our guests.If you would like to provide more details or discuss your stay further, please contact our 24-hour reception. We appreciate your understanding and hope to have the opportunity to make amends on a future visit.Best regards,

2/10 – Ungenügend

Cassie

Verbesserungswürdig: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Bed sheets had hair that was not mine. Bathroom shower curtain had mold. Dusty floors and air.
Aufenthalt von 2 Nächten im Oktober 2023
Antwort von Muhee am 3. Dez. 2023
We sincerely apologize for the issues you encountered during your stay at easyHotel South Kensington. Your feedback is extremely important to us, and we take these matters very seriously.Cleanliness is a top priority for us, and we are disappointed to learn that your experience did not meet our usual standards. We will investigate the concerns you raised regarding the bed sheets, bathroom shower curtains, and overall cleanliness.Please be assured that we will address these issues promptly to prevent any recurrence. Your comfort and satisfaction are our primary concerns, and we appreciate your understanding.We hope to have the opportunity to regain your trust in the future.

10/10 – Hervorragend

Mary Jane

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Close to the train station and pilipino restaurant,
Antwort von Management of easyHotel South Kensington am 29. Nov. 2023
Thank you for the 5 out of 5 stars! We're delighted to hear that you enjoyed your stay at easyHotel South Kensington and found our location close to the train station and a Filipino restaurant convenient. If you have any further comments or suggestions, please feel free to share them with us. We hope to welcome you back in the future for another positive experience.Warm regards,

6/10 – Okay

Claire

Geschäftlich gereist
Gut: Sauberkeit
Convenient to walk to Thai Embassy from here.
Aufenthalt von 1 Nacht im November 2023
Antwort von anagement of easyHotel South Kensington am 19. Nov. 2023
Thank you for the 3 out of 5 stars. We appreciate your feedback and are glad to hear that the location was convenient for your visit to the Thai Embassy. If you have any specific comments or suggestions about your stay at easyHotel South Kensington, please feel free to share them with us. We aim to continually improve our services and hope to welcome you back in the future.Warm regards

10/10 – Hervorragend

LYNDSAY

Gut: Sauberkeit, Personal & Service und Ausstattung
Perfectly fine for a night's stop. I have stayed here before.
Aufenthalt von 1 Nacht im November 2023
Antwort von Management of easyHotel South Kensington am 19. Nov. 2023
Thank you for the 5 out of 5 stars! We're delighted to hear that you found easyHotel South Kensington perfectly fine for a night's stop and that you've stayed with us before. Your continued support is much appreciated. If you have any specific comments or suggestions, feel free to share them with us. We look forward to welcoming you back for future stays!Warm regards,

10/10 – Hervorragend

Bunja

Geschäftlich gereist
Gut: Ausstattung
Good
Aufenthalt von 2 Nächten im Oktober 2023
Antwort von Management of easyHotel South Kensington am 5. Nov. 2023
Thank you for the 5-star rating! We're thrilled to hear that you had a good experience during your stay at easyHotel South Kensington. If you have any specific comments or suggestions, please feel free to share them with us. We look forward to the opportunity to host you again in the future.Warm regards,

10/10 – Hervorragend

Andréane

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Parfait
Notre séjour c’est très bien passé, le personnel est très accueillant et sympathique. Le chambre était propre et correspondait à nos attentes. Le linge et les serviettes étaient propres et agréables. Le lit était très confortable nous avons très bien dormis. Les seuls points négatifs seraient le fait qu’il y avait un peu de moisissures dans la douche et que l’évacuation se faisait assez mal, il n’y a pas réellement de fenêtre c’est une vitre qui donne vue sur la ville ce n’est pas une fenêtre qui s’ouvre. Sinon tout était parfait. La consigne à bagages est très pratique et la réception est ouverte 24h/24 tous les jours ce qui est très utile aussi.
Aufenthalt von 6 Nächten im Oktober 2023
Antwort von Management of easyHotel South Kensington am 5. Nov. 2023
Thank you for sharing your feedback about your stay at easyHotel South Kensington. We're pleased to hear that your stay went well and that you found our staff welcoming and friendly.It's great to know that your room met your expectations and was clean, with clean linen and towels. We appreciate your compliments about the comfortable bed, which allowed for a good night's sleep.We apologize for the issues with mold in the shower and the drainage, and we will address these concerns to prevent similar problems in the future.Your positive comments about our luggage storage and 24-hour reception are valuable to us, and we're glad to hear that they were convenient and useful for your stay.We look forward to the possibility of hosting you again in the future, and if you have any further comments or suggestions, please don't hesitate to share them with us.Warm regards,

8/10 – Gut

Jamie

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 1 Nacht im Oktober 2023
Antwort von Management of easyHotel South Kensington am 26. Okt. 2023
Thank you for your rating

4/10 – Schlecht

Girish

Gut: Personal & Service
Verbesserungswürdig: Sauberkeit, Ausstattung und Zustand der Unterkunft
Pros: The hotel is in a good neighborhood close to nice restaurants and the tube is walking distance (0.3 miles to earl's ct, gloucester road) Cons: no elevator and if your room is on the 4th story you have to walk up with your luggage. The guy at the front desk was kind enough to help me though. The room was pretty much a capsule hotel room with room for just the bed. The bathroom was tiny and the shower drain wasn;t working. Next time I will just pay a 100 quid extra and get a proper hotel room
Aufenthalt von 1 Nacht im Oktober 2023
Antwort von Management of easyHotel South Kensington am 24. Okt. 2023
Thank you for sharing your feedback about your stay at easyHotel South Kensington. We appreciate your detailed review and your candid evaluation of both the positive and negative aspects of your experience.We're glad to hear that you found our hotel's neighborhood to be convenient, . We apologize for the inconvenience caused by the absence of an elevator, We're pleased that the front desk staff was able to assist you with your luggage.Your comments about the room size and the bathroom are noted, and we understand that our compact rooms may not suit everyone's preferences. We apologize for the shower drain issue and assure you that we will address it to prevent similar problems in the future.We appreciate your feedback Warm regards

2/10 – Ungenügend

Marcio

Aufenthalt von 5 Nächten im Juli 2023
Antwort von Management of easyHotel South Kensington am 31. Okt. 2023
We're truly sorry to hear about your unsatisfactory experience during your stay at easyHotel South Kensington. Your feedback is important to us, and we apologize for any discomfort you experienced.

4/10 – Schlecht

KAYLEIGH

Verbesserungswürdig: Sauberkeit, Zustand der Unterkunft und Komfort des Zimmers
Probably best to avoid
Well we can't complain about the size of the rooms as we knew what we were going for. But the state if the bedding was disgusting. Especially when we stripped the top sheet off in the morning. Please see stains and black mould on pillows.
Aufenthalt von 1 Nacht im Oktober 2023
Antwort von Management of easyHotel South Kensington am 24. Okt. 2023
We're truly sorry to hear about the condition of the bedding during your stay at easyHotel South Kensington. This does not meet our standards, and we sincerely apologize for any discomfort this may have caused.Cleanliness and hygiene are of utmost importance to us, and we will investigate this issue to ensure it is addressed immediately. Stains and mold are unacceptable, and we will take appropriate steps to prevent such occurrences in the future.We appreciate your feedback, as it helps us make necessary improvements.Thank you for bringing this to our attention, and we apologize for any inconvenience you experienced.Warm regards

10/10 – Hervorragend

Nicole

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Really nice place to stay. Served us well for our 2 day trip. the bed was so comfy. staff really lovely and helpful especially Andres and George. Definitely be back again :)
Antwort von easyHotel South Kensington Management am 13. Okt. 2023
Thank you for your kind words and for choosing easyHotel South Kensington for your two-day trip. We're thrilled to hear that you had a really nice stay and that our comfy beds and friendly, helpful staff, particularly Andres and George, left a positive impression.We look forward to welcoming you back for your next visit, and we'll do our best to ensure your future stays are just as enjoyable. If you have any further comments or suggestions, please don't hesitate to share them with us.Warm regards

8/10 – Gut

clare

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Small but cheap for London, great location!
Great location and cheaper for this area, expect small room and ‘coziness’ then you will be ok. We did not have a window but room did not feel claustrophobic.
Aufenthalt von 2 Nächten im September 2023
Antwort von easyHotel South Kensington Management am 6. Okt. 2023
Thank you for taking the time to share your feedback regarding your recent stay at easyHotel South Kensington. We greatly appreciate your positive review.We're delighted to hear that you found our location to be great and the pricing reasonable for the area. Our compact rooms are designed to provide a cozy and cost-effective stay, and it's wonderful to know that you didn't feel claustrophobic despite not having a window.Your understanding of our room size is much appreciated. We aim to offer comfortable accommodations within budget-friendly options.Thank you for choosing easyHotel South Kensington, and we hope to welcome you back in the future for another enjoyable stay.Warm regards,

4/10 – Schlecht

Verifizierter Reisender

Verbesserungswürdig: Sauberkeit, Zustand der Unterkunft und Komfort des Zimmers
Poor - won’t be back
Appreciate it’s a budget hotel in London so didn’t mind it being a bit cramped and small, but the cleanliness was poor, the electrical sockets were hanging off the wall and the room was freezing cold. Worst of all, a leak coming through the ceiling on the first night soaked all our clothes (which were on two hooks - the full extent of any storage space) and all over the floor - near said electrical sockets which is obviously a huge hazard. When I told reception the reply was “well can you manage?”, we got another room in the end but not great.
Aufenthalt von 2 Nächten im September 2023
Antwort von easyHotel South Kensington Management am 2. Okt. 2023
Thank you for sharing your feedback regarding your recent stay at easyHotel South Kensington. We sincerely apologize for the issues you encountered during your visit. Your comments are crucial for us to identify areas in need of improvement.We're sorry to hear that you found cleanliness standards lacking and that you experienced issues with the electrical sockets and room temperature. These issues should not have occurred, and we take them very seriously.The incident with the ceiling leak is particularly concerning, and we apologize for any inconvenience this caused you. We understand the importance of guest safety, and we will investigate and address this matter to ensure it doesn't happen again.We appreciate your understanding of our budget hotel concept and are genuinely sorry for the inconveniences you faced. Your feedback helps us improve.Warm regards,

10/10 – Hervorragend

Eviya

Aufenthalt von 3 Nächten im September 2023
Antwort von Management of easyHotel South Kensington am 24. Okt. 2023
Thank you so much for the 5 out of 5 rating! We're thrilled to hear that you had a great experience during your stay at easyHotel South Kensington. Your positive feedback is greatly appreciated, and we look forward to hosting you again in the future.If you have any specific comments or suggestions, please don't hesitate to share them with us.Warm regards

8/10 – Gut

Rafael

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
The property is fine, small in every aspect, but fine
Aufenthalt von 1 Nacht im September 2023
Antwort von easyHotel South Kensington am 25. Sept. 2023
Thank you for your concise feedback regarding your recent stay at easyHotel South Kensington.We appreciate your understanding that our property offers compact accommodations. While our rooms may be small, we strive to provide a comfortable and convenient experience for our guests.If you ever decide to return, we'll do our best to ensure your stay is as pleasant as possible. If there's anything specific you'd like to see improved or any additional comments you'd like to share, please don't hesitate to reach out. Your feedback helps us in our ongoing efforts to enhance our guests' experience.Thank you for choosing easyHotel South Kensington, and we hope to welcome you back in the future.Warm regards

2/10 – Ungenügend

Kirsty

Mit einer Gruppe gereist
Verbesserungswürdig: Ausstattung und Zustand der Unterkunft
Small was expected but it was stupidly hot and noisy. The first room we were given the toilet door didn’t shut and when we asked to move it was clear this is a known issue. The location is good but that’s about the only positive.
Aufenthalt von 1 Nacht im September 2023
Antwort von easyHotel South Kensington Management am 2. Okt. 2023
We appreciate your feedback, and we're deeply sorry to hear about the issues you encountered during your stay at easyHotel South Kensington.We apologize for the discomfort you experienced due to the room being too hot and noisy. Your comfort is important to us, and we regret that we fell short in providing a peaceful environment.The problem with the toilet door not shutting properly is unacceptable, and we apologize for any inconvenience this caused. We will investigate this issue to ensure it's rectified promptly.We appreciate your positive feedback about our location. However, we understand that your overall experience did not meet your expectations. Please know that your feedback is essential to us, and we will use it to make necessary improvements.Warm regards,

8/10 – Gut

Susanne

Gut: Sauberkeit und Personal & Service
Aufenthalt von 3 Nächten im September 2023
Antwort von easyHotel South Kensington Management am 2. Okt. 2023
Thank you for revising your rating and giving us 8 stars out of 10. We're pleased to see your feedback, and it suggests that you had a positive experience with us overall.We're always striving to provide the best possible service and accommodations, and your feedback helps us in our continuous efforts to improve. If you have any further comments or suggestions on how we can make your next stay even better, please feel free to share them with us.Thank you for choosing easyHotel South Kensington, and we look forward to hosting you again in the future.Warm regards,

6/10 – Okay

mor

Gut: Sauberkeit und Zustand der Unterkunft
Verbesserungswürdig: Komfort des Zimmers
3 night stay
The check in is not 24/7, we arrived a bit later than planned and there were no one there, 4th floor without an elevator, very small room, no window, but great neighborhood
Aufenthalt von 2 Nächten im August 2023
Antwort von Andres. am 9. Sept. 2023
Dear guest,I am very sorry to hear about your unhappy experience at our hotel. In terms of the size of the rooms, this is clearly stated on our website and as a 'super budget brand offering exceptional value' we believe in clearly stating what we do offer and what is not included. In terms of the not 24/7 check in, may you please contact us and let us know the date and the time you arrived to our hotel for us to investigate what was happening that night please. This because we do always have 24/7 check in, so we need to know what happened that night, thank you very much.Regards, Andres Mendez. Front desk, easyHotel South Kensington

6/10 – Okay

Sally

Aufenthalt von 1 Nacht im August 2023
Antwort von Jorge am 12. Sept. 2023
Thank you for taking the time to share your feedback about your recent stay at easyHotel South Kensington.We appreciate your honesty in giving us a 3 out of 5 rating. Your feedback is valuable to us, and it helps us identify areas for improvement. We would like to learn more about your specific concerns or any suggestions you may have to enhance your future experience with us.Please feel free to reach out to our team directly so we can address your concerns and work towards making your next stay more enjoyable. Your satisfaction is important to us, and we hope to have the opportunity to serve you better in the future.Warm regards,

6/10 – Okay

Mauricio

Gut: Sauberkeit
Espacio pequeno pequeno, buena ubicacion precio razonable, es pequeno, apenas para llegar a dormir
Aufenthalt von 1 Nacht im August 2023
Antwort von Muhee am 3. Sept. 2023
¡Gracias por elegir easyHotel South Kensington y por compartir tu experiencia! Nuestro enfoque es ofrecer comodidad básica y una excelente relación calidad-precio para aquellos que buscan un lugar cómodo para descansar mientras exploran la ciudad.Si decides visitarnos nuevamente en el futuro, estaremos encantados de recibirte.¡Gracias por tu preferencia

4/10 – Schlecht

Verifizierter Reisender

Gut: Personal & Service
Verbesserungswürdig: Zustand der Unterkunft und Komfort des Zimmers
Was a lot smaller than we was hoping for. Stayed at the easy hotel in Milton Keynes and loved it but this was completely different. Could hear everything going on next door. However it is described as small so can’t complain, was only used as a place to sleep so was satisfactory
Aufenthalt von 2 Nächten im August 2023
Antwort von Muhee am 3. Sept. 2023
Thank you for choosing easyHotel South Kensington for your stay and for providing your feedback.We strive to provide comfortable accommodations for guests who are primarily looking for a place to sleep, and we apologize for any inconvenience you experienced with noise.Your feedback helps us improve, and we hope to have the opportunity to serve you better in the future.If you decide to visit us again, please don't hesitate to reach out if you have any specific preferences or requests.Thank you for choosing us for your stay.