Außenbereich für Bankette
Verfügbarkeit prüfen

Bewertungen von DoubleTree by Hilton London Kensington

4 out of 5
DoubleTree by Hilton London Kensington
100 Cromwell Road, London, England

Bewertungen

7,8

Gut

450 von insgesamt 1118 Gästebewertungen haben eine Bewertung von 10 - Hervorragend" "
308 von insgesamt 1118 Gästebewertungen haben eine Bewertung von 8 - Gut" "
170 von insgesamt 1118 Gästebewertungen haben eine Bewertung von 6 - Okay" "
114 von insgesamt 1118 Gästebewertungen haben eine Bewertung von 4 - Schlecht" "
76 von insgesamt 1118 Gästebewertungen haben eine Bewertung von 2 - Ungenügend" "

8,2/10

Sauberkeit

8,2/10

Personal & Service

7,8/10

Ausstattung

7,4/10

Zustand der Unterkunft

7,6/10

Umweltfreundlichkeit

Bewertungen

8/10 – Gut

Artur

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Super Hotel, U Bahn Station direkt um Die Ecke. Verbindung und Lage perfekt zu allen Sehenswürdigkeiten. Tolle Restaurants direkt zu Fuß erreichbar.
Aufenthalt von 5 Nächten im Mai 2024

8/10 – Gut

Michael

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Es hat alles gepasst und ich kann nur Kleinigkeiten anmerken die mich aber im Urlaub nicht gestört haben. Es gibt im Bad keine Möglichkeit die Handtücher aufzuhängen, eine Steckdose für den Haartrockner sucht man im Bad auch vergeblich. Ansonsten sauber, sehr freundliches Personal, und völlig problemloses Umgehen mit Wünschen oder Fragen.
Aufenthalt von 3 Nächten im November 2023
Antwort von Reservations am 6. Nov. 2023
Dear Michael,Thank you for your comments in regards of your recent stay with us. We are happy to hear you have enjoyed your stay with us and please rest assured, your concerns regarding issues in the bathroom will be passed on to our hotel team. We do hope to welcome you back again, on your next trip to London!Kind Regards, Brigida, Reservations Agent

6/10 – Okay

Torsten

Mit der Familie gereist
Gut: Sauberkeit und Personal & Service
Verbesserungswürdig: Zustand der Unterkunft
Die Handtücher waren zu wenig, der Wasserkocher und Fernseher nicht funktionsfähig Aber wir haben nach Anfrage 2 Handtücher gefaltet in Form eines Elefanten bekommen, das war dann cool
Aufenthalt von 5 Nächten im Mai 2023
Antwort von Reservations am 15. Juni 2023
Dear Torsten,Thank you for leaving us a review about your recent stay. We are sorry about the issues you have experienced during your stay. We hope your first experience will not deter you from choosing us again for your next stay in London.Kind Regards, Brigida, Reservations Agent

8/10 – Gut

Harry

Mit der Familie gereist
Gut: Personal & Service
Location of Hotel was great and the beds were comfortable, the breakfast had everything you need (only the coffee was not really barista style). The AC was too loud and you cannot control the temperature and not even open the windows more then a few cm. The carpets in the room and hall seemed old.( better no carpets at all, less dust & sticky air ) There were a lot of ants in our bathroom and even on the TV and we reported it to the staff twice but apparently it seems that they have been there for years.
Aufenthalt von 3 Nächten im Mai 2023
Antwort von Reservations am 21. Mai 2023
Dear Harry,Thank you for taking the time to review our property at DoubleTree by Hilton Kensington. We are glad to hear you have enjoyed your stay with us, especially the location and the breakfast. We are sorry about the issues you have experienced, but please rest assured, that we will pass on your feedback to our hotel team, to rectify the shortfalls you have outlined. We do hope to welcome you back to our property soon, for your next stay in London.Kind Regards, Brigida, Reservations Agent

8/10 – Gut

Denise Margarete

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Personal sehr nett. Zimmer sauber. Bett sehr bequem. Mängel: Klimaanlage katastrophe. Heizt nicht richtig und kühlt auch nicht.
Antwort von Reservations am 29. Dez. 2022
Dear Denise Margarete,Thank you for your kind words about the stay you had at our property. We are sorry to hear you had problems with the Air Conditioning, as this is because of the refurbishment we are undergoing at the moment. We hope you will choose us for your next trip to London, as we look forward to welcome you back!Kind Regards,BrigidaReservations Agent

6/10 – Okay

Denise

Aufenthalt von 3 Nächten im November 2022

4/10 – Schlecht

Sonja

Mit der Familie gereist
Gut: Personal & Service
Verbesserungswürdig: Zustand der Unterkunft
Wir stellten um 13:45 dort nur unsere Koffer ab, da das Zimmer noch nicht fertig war (dies war okay, da die Check in Zeit erst ab 15 Uhr begann) und machten uns auf den Weg in die Stadt. Bei unserer Rückkehr um 23:30 bekamen wir ein „Upgrade“ in eine Duplex—Suite. In dieser war die Klimaanlage defekt, das Zimmer war trotz moderater Außentemperaturen unerträglich warm und die Klimaanlage machte auch im ausgeschalteten Zustand immer wieder brummende Geräusche, welche uns mehrfach aufweckten. Die Fenster waren ursprünglich einmal mit doppelten Fenstern verglast, so das man von der unmittelbaren Lage an der Hauptstraße wohl nichts mitbekommen hätte, bei uns fehlte der Großteil der inneren Fenster jedoch, so das die Straße sehr laut zu hören war und den Schlaf zusätzlich störte. Unser Fazit: Die Zimmer sind dringend renovierungsbedürftig und zur Zeit den Preis nicht wert.
Aufenthalt von 1 Nacht im Oktober 2022
Antwort von Tara, Reservations Agent am 1. Nov. 2022
Dear Sonja,Thank you for your review and your feedback on your most recent stay, I am glad that our location was convenient throughout your stay. I am however sorry to read that you were not given the right customer service as we always strive to give our best service to our guest and give the best first impression, this has been raised to the relevant team. In regards to the Air con It is being refurbished until mid December and we are sorry that it effected your stay. We hope you can give us a second chance on your next trip to London!

8/10 – Gut

Tamara

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Aufenthalt von 3 Nächten im Juni 2022

10/10 – Hervorragend

Tamara

Mit der Familie und kleinen Kindern gereist
Gut: Sauberkeit und Personal & Service
Ein sehr gelungener Aufenthalt
Aufenthalt von 3 Nächten im Juni 2022

4/10 – Schlecht

Pamela, Achim

Mit der Familie gereist
Gut: Sauberkeit
Verbesserungswürdig: Zustand der Unterkunft
Keine Klima Anlage im Zimmer und keine Lüftung im Bad - schlafen wir in der Sauna. Viele Mängel im Zimmer u.a kaputtes Fenster bzw Fensterrahmen
Aufenthalt von 1 Nacht im Mai 2022

6/10 – Okay

Alena

Gut: Sauberkeit und Personal & Service
Aufenthalt von 2 Nächten im Mai 2022

8/10 – Gut

Fabian

Mit der Familie gereist
Gut: Sauberkeit und Personal & Service
Gut
Aufenthalt von 4 Nächten im April 2022

8/10 – Gut

Nadia

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 4 Nächten im April 2022

6/10 – Okay

Jacqueline

Mit der Familie gereist
Gut: Ausstattung
Gebucht haben wir ein Duplex Zimmer mit 2 Kingsize Betten bekommen haben wir ein Zimmer mit einem Bett für 4 Personen. Die an der Reception meinten es sei nur Zimmer mit einem Bett gebucht bei Ihnen wir bekamen dann ein Appartemenr das ganz gut war…. Es hat uns gut gefallen. Der Aufenthalt war super alles in allem,trotz der Panne am Anfang sehr nett und freundlich
Aufenthalt von 3 Nächten im April 2022

6/10 – Okay

Tony, Berlin

Gut: Personal & Service
Verbesserungswürdig: Ausstattung
Aufenthalt von 5 Nächten im März 2022

10/10 – Hervorragend

Robyn

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Good location near an Underground stop and in a less touristy/crowded area. Great fitness center, not very big but had a good selection of weights/cardio. Staff was also helpful when we had questions/requests.
Aufenthalt von 3 Nächten im Mai 2024
Antwort von Reservations am 28. Mai 2024
Dear Robyn,Thank you very much for taking the time to share your scores regards to your recent stay with us. At Doubletree by Hilton Kensington we are committed to meeting and indeed exceeding the expectations of all our guests. As a valued customer of DoubleTree by Hilton, your feedback helps us in our efforts to maintain and improve the standards our guests expect from a property of this nature. It is particularly warming to receive a positive valuation of the services we offer to our guests. Rest assured that I will share your feedback with the hotel team who will be encouraged by your positive scores. We look forward to welcoming you back to DoubleTree by Hilton Kensington very soon! Kind Regards,

6/10 – Okay

Nilesh

Gut: Personal & Service
Verbesserungswürdig: Zustand der Unterkunft
AC didn’t work. I asked them to fix but no one came out to fix it.. also found some little bugs crawling around on floor.
Aufenthalt von 3 Nächten im Mai 2024
Antwort von Reservations am 22. Mai 2024
Dear Nilesh,Thank you for taking the time to review our property - We welcome all feedback for the betterment of our product and services and I am saddened to see that we were not able to meet your expectations on this occasion. Please rest assured that I will directly pass on your comments/concerns to the departments to rectify the shortfalls that you have outlined. Please accept our sincerest apology for the inconvenience these issues may have caused you. I hope your experience will not deter you from visiting us again and please do not hesitate to inform our front desk on the day of your stay for any further issues.Kind Regards,

6/10 – Okay

Jennifer, Livonia

Mit der Familie gereist
Gut: Sauberkeit, Ausstattung und Zustand der Unterkunft
The property is conveniently located to the South Kensington museums and Imperial College London. The Gloucester Road Underground Station is very convenient. These are all positives. A couple of areas of disappointment with the hotel related to the air conditioning and the check-in process. Despite notifying the property of problems with the air conditioning in our room, it was never fully resolved. The room temperature exceeded 27 degrees Celsius even though the outside air temperature was near 16. The windows do not open. The air would run for a few minutes, never get to the desired room temperature, and then would shut off. We were never able to overcome this pattern, even after maintenance supposedly checked the thermostat. With respect to check-in, the check-in time is 3 p.m. and not a minute before. For those of us that arrive on red-eye flights, not being able to get into a room an hour or two early is a bit frustrating. The hotel lobby was full of groups of very tired people waiting to get into rooms. At 2:55 p.m., we were told the rooms were not ready and then magically at 3 p.m., they were all ready. I've stayed in many hotels across London and never had a problem getting into a room an hour or two early. For those of us traveling into London on red-eye flights, this is important. I am unlikely to book this hotel again for this reason alone.
Aufenthalt von 4 Nächten im Mai 2024
Antwort von Reservations am 16. Mai 2024
Dear Jennifer, Thank you for taking the time to review our property at Hilton Double Tree Kensington - We are saddened that we have not meet your expectations during your stay and we hope that you can accept our apologies for any inconvenience we may have caused you.Kind Regards,

6/10 – Okay

Hervé

Mit der Familie und kleinen Kindern gereist
Gut: Sauberkeit, Ausstattung und Zustand der Unterkunft
Very nice hotel in a great location. The rooms are nice especially if you have a garden view. Only negativee pooint was thhe check-in which was painful and unpleasant.
Aufenthalt von 4 Nächten im April 2024
Antwort von Reservations am 14. Mai 2024
Dear Herve,Thank you very much for taking the time to provide the ratings you have provided for our services and facilities regards your recent stay with us.It is our philosophy to ensure that we provide our guests with the highest standards of product at all times, and I can see that we let you down on this occasion. Rest assured that I will share your scores with the hotel team. Please rest assured that I will directly pass on your comments/concerns to the departments to rectify the shortfalls that you have outlined. We do hope to welcome you back to Doubletree by Hilton Kensington very soon and I remain at your disposal for any future assistance. Kind Regards,

10/10 – Hervorragend

Darnell

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Very nice hotel and incredible staff.
Aufenthalt von 7 Nächten im Mai 2024
Antwort von Reservations am 13. Mai 2024
Dear Darnell,Thank you very much for taking the time to share your scores in regards of your recent stay with us. At Doubletree by Hilton Kensington we are committed to meeting and indeed exceeding the expectations of all our guests and your feedback helps us in our efforts to maintain and improve the standards our guests expect from a property of this nature. It is particularly warming to receive a positive valuation of the services we offer to our guests. Rest assured that I will share your feedback with the hotel team who will be encouraged by your positive scores. We look forward to welcoming you back to DoubleTree by Hilton Kensington very soon!Kind Regards, Brigida, Reservations Agent

10/10 – Hervorragend

Laura

Mit der Familie gereist
The location of the hotel is great but unfortunately during our stay the tube lines to this hotel was out of order. The staff is really nice and helpfull but in weekends the buffet breakfast was way too crouwded. 1 minus: inside the hotel it is super hot and it is not possible to open any windows in the hotel rooms
Aufenthalt von 2 Nächten im Mai 2024
Antwort von Reservations am 7. Mai 2024
Dear Laura,Thank you for taking the time to leave us a review in regards of your recent stay at DoubleTree by Hilton Kensington. We are happy to hear you have enjoyed your stay with us, especially the location of the property and our staff. Please note, that the windows do not open in rooms for the safety of our guests, but you are more than welcome to use our newly upgraded air conditioning system to cool the air in the room. We do hope to welcome you to our hotel very soon, on your next trip to London!Kind Regards, Brigida, Reservations Agent

10/10 – Hervorragend

Cristopher

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Todo bien
Aufenthalt von 3 Nächten im April 2024
Antwort von Reservations am 2. Mai 2024
Dear Cristopher,Thank you very much for taking the time to share your scores regards to your recent stay with us. At Doubletree by Hilton Kensington we are committed to meeting and indeed exceeding the expectations of all our guests. As a valued customer of DoubleTree by Hilton, your feedback helps us in our efforts to maintain and improve the standards our guests expect from a property of this nature. It is particularly warming to receive a positive valuation of the services we offer to our guests. Rest assured that I will share your feedback with the hotel team who will be encouraged by your positive scores. We look forward to welcoming you back to DoubleTree by Hilton Kensington very soon! Kind Regards,

10/10 – Hervorragend

KATHARINE

Mit der Familie und kleinen Kindern gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
The staff were extremely helpful and made us all feel very welcome, with special attention to the children. The area is excellent for children, close to the museums.
Aufenthalt von 2 Nächten im April 2024
Antwort von Reservations am 30. Apr. 2024
Dear Katharine, Thank you very much for taking the time to share your scores regards to your recent stay with us. At Doubletree by Hilton Kensington we are committed to meeting and indeed exceeding the expectations of all our guests. As a valued customer of DoubleTree by Hilton, your feedback helps us in our efforts to maintain and improve the standards our guests expect from a property of this nature. It is particularly warming to receive a positive valuation of the services we offer to our guests. Rest assured that I will share your feedback with the hotel team who will be encouraged by your positive scores. We look forward to welcoming you back to DoubleTree by Hilton Kensington very soon! Kind Regards,

8/10 – Gut

Robert

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Lovely property with good friendly staff, however outside wheelchair lift was broken and found out we needed to go down steps for breakfast. Overall great stay but maybe more work for disabled people to be amazing. but would recommend
Aufenthalt von 1 Nacht im April 2024
Antwort von Reservations am 29. Apr. 2024
Dear Robert,Thank you for taking the time to review our property in regards of your recent stay. We are happy to hear you have enjoyed your stay with us, especially our friendly staff. Rest assured, we will pass on your comments/concerns to the relevant departments to rectify the shortfalls you have outlined. We do hope to welcome you back, sometime in the not too distant future!Kind Regards, Brigida, Reservations Agent

6/10 – Okay

Paul

Mit der Familie gereist
Gut: Sauberkeit
Verbesserungswürdig: Personal & Service, Ausstattung und Zustand der Unterkunft
Convenient
Aufenthalt von 2 Nächten im April 2024
Antwort von Reservations am 16. Apr. 2024
Dear Paul,Thank you for taking the time to review our property at Hilton Double Tree Kensington - We welcome all feedback for the betterment of our product and services. We hope that you can accept our apologies for any inconvenience we may have caused you and hope you will consider staying with us in the future. Kind Regards,

10/10 – Hervorragend

Anna

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 1 Nacht im April 2024
Antwort von Reservations am 17. Apr. 2024
Dear Anna, Thank you very much for taking the time to share your scores regards to your recent stay with us. At Doubletree by Hilton Kensington we are committed to meeting and indeed exceeding the expectations of all our guests. As a valued customer of DoubleTree by Hilton, your feedback helps us in our efforts to maintain and improve the standards our guests expect from a property of this nature. It is particularly warming to receive a positive valuation of the services we offer to our guests. Rest assured that I will share your feedback with the hotel team who will be encouraged by your positive scores. We look forward to welcoming you back to DoubleTree by Hilton Kensington very soon! Kind Regards,

2/10 – Ungenügend

GEMMA

Mit der Familie gereist
Verbesserungswürdig: Sauberkeit, Personal & Service und Zustand der Unterkunft
Hotel was dirty, rooms are tired. We had a leak from our bathroom so we had wet carpet which I called 3 times about and nobody resolved
Aufenthalt von 2 Nächten im April 2024
Antwort von Reservations am 12. Apr. 2024
Dear Gemma,Thank you for taking the time to review our property at Hilton Double Tree Kensington - We are saddened that we have not meet your expectations during your stay and we hope that you can accept our apologies for any inconvenience we may have caused you. Please rest assured that I will directly pass on your comments/concerns to the departments to rectify the shortfalls that you have outlined. Once again please do accept our apologies for the inconveniences we may have caused.Kind Regards,

10/10 – Hervorragend

Amy

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 2 Nächten im April 2024
Antwort von Reservations am 8. Apr. 2024
Dear Amy,Thank you for your feedback in regards of your recent stay at DoubleTree by Hilton Kensington. We can see from your scores, that you have thoroughly enjoyed your stay with us and we are delighted to hear that. Rest assured, we will share your scores with the hotel team. We look forward to welcoming you back again, in the not too distant future!Kind Regards, Brigida, Reservations Agent

10/10 – Hervorragend

Danielle

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Great stay!
Aufenthalt von 2 Nächten im April 2024
Antwort von Reservations am 7. Apr. 2024
Dear Danielle,Thank you for leaving us a review in regards of your recent stay at DoubleTree by Hilton Kensington. We are delighted to hear you have enjoyed your stay with us. Rest assured, I will share you scores with the hotel team, who will be encouraged by your positive feedback. We look forward to welcoming you back, sometime in the near future!Kind Regards, Brigida, Reservations Agent

10/10 – Hervorragend

JANET

Gut: Ausstattung
Took interest in my family and made them feel special!
Aufenthalt von 2 Nächten im März 2024
Antwort von Reservations am 4. Apr. 2024
Dear Janet,Thank you very much for taking the time to share your scores regards to your recent stay with us. At Doubletree by Hilton Kensington we are committed to meeting and indeed exceeding the expectations of all our guests. As a valued customer of DoubleTree by Hilton, your feedback helps us in our efforts to maintain and improve the standards our guests expect from a property of this nature. It is particularly warming to receive a positive valuation of the services we offer to our guests. Rest assured that I will share your feedback with the hotel team who will be encouraged by your positive scores. We look forward to welcoming you back to DoubleTree by Hilton Kensington very soon! Kind Regards,

10/10 – Hervorragend

Matthew

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Excellent staff that provided a solid, clean room (with good water pressure). Very convenient to Tube and bus, as well as Heathrow.
Aufenthalt von 5 Nächten im März 2024
Antwort von Reservations am 2. Apr. 2024
Dear Matthew,Thank you very much for taking the time to share your scores regards to your recent stay with us. At Doubletree by Hilton Kensington we are committed to meeting and indeed exceeding the expectations of all our guests. As a valued customer of DoubleTree by Hilton, your feedback helps us in our efforts to maintain and improve the standards our guests expect from a property of this nature. It is particularly warming to receive a positive valuation of the services we offer to our guests. Rest assured that I will share your feedback with the hotel team who will be encouraged by your positive scores. We look forward to welcoming you back to DoubleTree by Hilton Kensington very soon! Kind Regards,

10/10 – Hervorragend

Midiam Conrado

Geschäftlich gereist, Mit einer Gruppe gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
The location is perfect, right in front of the underground station. The Avenue is awesome and it is very close to Natural History Museum.
Aufenthalt von 3 Nächten im März 2024
Antwort von Reservations am 1. Apr. 2024
Dear Midiam Conrado,Thank you for sharing your review in regards of your recent stay at DoubleTree by Hilton London Kensington. We are pleased to hear you have enjoyed your stay with us. In particular, the location of the property. Rest assured we will share your scores with our hotel team, who will be encouraged by your positive feedback. We look forward to welcoming you back soon, for your next trip to London!Kind Regards, Brigida, Reservations Agent

8/10 – Gut

Kam

Gut: Personal & Service
Aufenthalt von 1 Nacht im März 2024
Antwort von Reservations am 2. Apr. 2024
Dear Kam,Dear Martin,Thank you very much for taking the time to share your scores regards to your recent stay with us. At Doubletree by Hilton Kensington we are committed to meeting and indeed exceeding the expectations of all our guests. As a valued customer of DoubleTree by Hilton, your feedback helps us in our efforts to maintain and improve the standards our guests expect from a property of this nature. It is particularly warming to receive a positive valuation of the services we offer to our guests. Rest assured that I will share your feedback with the hotel team who will be encouraged by your positive scores. We look forward to welcoming you back to DoubleTree by Hilton Kensington very soon! Kind Regards,DovileReservations Agent

10/10 – Hervorragend

Michael, cary

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
The staff was absolutely amazing. I cannot recommend them enough!
Aufenthalt von 7 Nächten im März 2024
Antwort von Reservations am 30. März 2024
Dear Michael,Thank you very much for taking the time to share your scores in regards to your recent stay with us. At Doubletree by Hilton Kensington we are committed to meeting and indeed exceeding the expectations of all our guests and your feedback helps us in our efforts to maintain and improve the standards our guests expect from a property of this nature. It is particularly warming to receive a positive valuation of the services we offer to our guests. Rest assured that I will share your feedback with the hotel team who will be encouraged by your positive scores. We look forward to welcoming you back to DoubleTree by Hilton Kensington very soon!Kind Regards, Brigida, Reservations Agent

4/10 – Schlecht

Kristoffer

Gut: Sauberkeit
Aufenthalt von 4 Nächten im März 2024
Antwort von Reservations am 26. März 2024
Dear Kristoffer,Thank you for taking the time to share your scores regards to your recent stay with us. Guest, from your scores I can see you were not fully satisfied with your stay. Would you be able to shed some light on how we can improve? Thank you once again, I look forward to hearing from you. Kind Regards,

10/10 – Hervorragend

Shane

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Very friendly staff and very clean rooms.
Aufenthalt von 5 Nächten im März 2024
Antwort von Reservations am 24. März 2024
Dear Shane,Thank you very much for taking the time to provide the ratings for our services and facilities. At DoubleTree by Hilton Kensington, it is our philosophy to ensure that we provide our guests with the highest standards of product at all times. We are delighted to hear your have enjoyed your stay with us. Rest assured that I will share your scores with the hotel team. We do hope to welcome you back to our hotel very soon, on your next trip to London!Kind Regards, Brigida, Reservations Agent

10/10 – Hervorragend

Annmarie

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Great location, very quiet. Staff very friendly and helpful
Aufenthalt von 1 Nacht im März 2024
Antwort von Reservations am 23. März 2024
Dear Annmarie,Thank you very much for taking the time to share your scores regards to your recent stay with us. At Doubletree by Hilton Kensington we are committed to meeting and indeed exceeding the expectations of all our guests. As a valued customer of DoubleTree by Hilton, your feedback helps us in our efforts to maintain and improve the standards our guests expect from a property of this nature. It is particularly warming to receive a positive valuation of the services we offer to our guests. Rest assured that I will share your feedback with the hotel team who will be encouraged by your positive scores. We look forward to welcoming you back to DoubleTree by Hilton Kensington very soon! Kind Regards,

10/10 – Hervorragend

Lolith

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
We liked that it is nearby the airport and the shuttle bus and driver was helpful to us. Thank you fir your goid accommodation
Aufenthalt von 1 Nacht im März 2024
Antwort von Reservations am 15. März 2024
Dear Lolith,Thank you very much for taking the time to share your scores regards to your recent stay with us. At Doubletree by Hilton Kensington we are committed to meeting and indeed exceeding the expectations of all our guests. As a valued customer of DoubleTree by Hilton, your feedback helps us in our efforts to maintain and improve the standards our guests expect from a property of this nature. It is particularly warming to receive a positive valuation of the services we offer to our guests. Rest assured that I will share your feedback with the hotel team who will be encouraged by your positive scores. We look forward to welcoming you back to DoubleTree by Hilton Kensington very soon! Kind Regards,

8/10 – Gut

Chiara

Mit der Familie gereist
Gut: Personal & Service und Ausstattung
Ottima la posizione vicino alla fermata della metro e ad alcune delle principali attrazioni di Londra. Camera pulita e silenziosa. Personale molto cordiale.
Aufenthalt von 3 Nächten im März 2024
Antwort von Reservations am 10. März 2024
Dear Chiara,Thank you for taking the time to leave us a review in regards of your recent stay at DoubleTree by Hilton London Kensington. We are happy to hear you have enjoyed your stay with us, especially the location of the property and our friendly staff. Rest assured, your feedback will be passed on to our hotel team, who will be encouraged by your positive scores. We look forward to welcoming you back again, for your next trip to London!Kind Regards,BrigidaReservations Agent

8/10 – Gut

Joel

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service und Komfort des Zimmers
Great location and hotel. Room a bit dated with worn carpets
Aufenthalt von 1 Nacht im Februar 2024
Antwort von Reservations am 27. Feb. 2024
Dear Joel,Thank you very much for taking the time to provide the ratings you have provided for our services and facilities regards your recent stay with us.It is our philosophy to ensure that we provide our guests with the highest standards of product at all times, and I can see that we let you down on this occasion. Rest assured that I will share your scores with the hotel team. Please rest assured that I will directly pass on your comments/concerns to the departments to rectify the shortfalls that you have outlined. We do hope to welcome you back to Doubletree by Hilton Kensington very soon and I remain at your disposal for any future assistance. Kind Regards,

4/10 – Schlecht

Wai

Verbesserungswürdig: Personal & Service und Zustand der Unterkunft
We stayed in room 428 and next to us was a private store room. We were rudely waken up at 6am by staff taking something and being very noisy. It sounded like the cleaning trolleys for staff to clean rooms. We could not get back to sleep and I must say it ruined our stay. We came to London to see a show and ended up not getting much sleep. I mentioned it to the receptionist when checking out Saturday morning she was not helpful at all. Her response was speak to Expedia, who we made the booking with.
Aufenthalt von 1 Nacht im Februar 2024
Antwort von Reservations am 27. Feb. 2024
Dear Wai,Thank you for taking the time to review our property at Hilton Double Tree Kensington - We are saddened that we have not meet your expectations during your stay and we hope that you can accept our apologies for any inconvenience we may have caused you. Please do not hesitate to reach out to us via email for further investigation and allowing us the opportunity to make it right for you.Kind Regards,

10/10 – Hervorragend

steen

Mit der Familie gereist
Gut: Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 4 Nächten im Februar 2024
Antwort von Reservations am 23. Feb. 2024
Dear Steen,Thank you very much for taking the time to share your scores regards to your recent stay with us. At Doubletree by Hilton Kensington we are committed to meeting and indeed exceeding the expectations of all our guests. As a valued customer of DoubleTree by Hilton, your feedback helps us in our efforts to maintain and improve the standards our guests expect from a property of this nature. It is particularly warming to receive a positive valuation of the services we offer to our guests. Rest assured that I will share your feedback with the hotel team who will be encouraged by your positive scores. We look forward to welcoming you back to DoubleTree by Hilton Kensington very soon! Kind Regards,

10/10 – Hervorragend

Lynn

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 1 Nacht im Februar 2024
Antwort von Reservations am 20. Feb. 2024
Dear Lynn,Thank you very much for taking the time to share your scores regards to your recent stay with us. At Doubletree by Hilton Kensington we are committed to meeting and indeed exceeding the expectations of all our guests. As a valued customer of DoubleTree by Hilton, your feedback helps us in our efforts to maintain and improve the standards our guests expect from a property of this nature. It is particularly warming to receive a positive valuation of the services we offer to our guests. Rest assured that I will share your feedback with the hotel team who will be encouraged by your positive scores. We look forward to welcoming you back to DoubleTree by Hilton Kensington very soon! Kind Regards,

10/10 – Hervorragend

Verifizierter Reisender

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 1 Nacht im Februar 2024
Antwort von Reservations am 17. Feb. 2024
Dear Guest,Thank you very much for taking the time to provide the ratings you have provided for our services and facilities. It is our philosophy to ensure that we provide our guests with the highest standards of product at all times. Rest assured that I will share your scores with the hotel team. If you have any additional information with regards to the service you received, your comments would be greatly appreciated as they do help us maintain the high standards that we strive to achieve. We do hope to welcome you back to Doubletree by Hilton Kensington very soon and I remain at your disposal for any future assistance.Kind Regards,

10/10 – Hervorragend

Paul

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Excellent stay
Excellent stay, Friendly and Helpfull staff, perfectly positioned for tubes into central london. Great stay
Aufenthalt von 3 Nächten im Februar 2024
Antwort von Reservations am 16. Feb. 2024
Dear Paul,Thank you very much for taking the time to share your scores regards to your recent stay with us. At Doubletree by Hilton Kensington we are committed to meeting and indeed exceeding the expectations of all our guests. As a valued customer of DoubleTree by Hilton, your feedback helps us in our efforts to maintain and improve the standards our guests expect from a property of this nature. It is particularly warming to receive a positive valuation of the services we offer to our guests. Rest assured that I will share your feedback with the hotel team who will be encouraged by your positive scores. We look forward to welcoming you back to DoubleTree by Hilton Kensington very soon! Best Wishes,

10/10 – Hervorragend

JAIR JEFFERSON

Mit der Familie gereist
Gut: Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 2 Nächten im Februar 2024
Antwort von Reservations am 13. Feb. 2024
Dear Jair Jefferson,Thank you very much for taking the time to share your scores regards to your recent stay with us. At Doubletree by Hilton Kensington we are committed to meeting and indeed exceeding the expectations of all our guests. As a valued customer of DoubleTree by Hilton, your feedback helps us in our efforts to maintain and improve the standards our guests expect from a property of this nature. It is particularly warming to receive a positive valuation of the services we offer to our guests. Rest assured that I will share your feedback with the hotel team who will be encouraged by your positive scores. We look forward to welcoming you back to DoubleTree by Hilton Kensington very soon! Kind Regards,

4/10 – Schlecht

Tim

Mit der Familie gereist
Gut: Sauberkeit und Personal & Service
Verbesserungswürdig: Zustand der Unterkunft und Komfort des Zimmers
Some birthday trip to london
Disappointed we had to leave a £150 deposit as well as the cost of the room. Room was small with limited facilities. WiFi poor. Door difficult to open. Shower loose and an adjoining to door to the next room. No fridge. No water on arrival. Limited choice for breakfast although it was tasty. Location great.
Aufenthalt von 3 Nächten im Februar 2024
Antwort von Reservations am 13. Feb. 2024
Dear Tim,Thank you for taking your time to review our property at DoubleTree by Hilton Kensington.Firstly, I would like to sincerely apologize for the quality of service we have provided. Please rest assure I will be sharing your comments and concerns with our departments to investigate this further.Thank you for bringing to our attention the details, that matter.Once again, please do accept our apologies for the inconveniences caused and we do hope that events on this occasion will not adversely affect your impression of Doubletree by Hilton Kensington.Kind Regards,

10/10 – Hervorragend

Michelle

Aufenthalt von 1 Nacht im Februar 2024
Antwort von Reservations am 11. Feb. 2024
Dear Michelle,Thank you very much for taking the time to share your scores in regards of your recent stay with us. At Doubletree by Hilton Kensington we are committed to meeting and indeed exceeding the expectations of all our guests and your feedback helps us in our efforts to maintain and improve the standards our guests expect from a property of this nature. It is particularly warming to receive a positive valuation of the services we offer to our guests. Rest assured that I will share this with the hotel team who will be encouraged by your positive scores. We look forward to welcoming you back to DoubleTree by Hilton Kensington very soon! Kind Regards, Brigida, Reservations Agent

6/10 – Okay

Eduardo

Mit der Familie gereist
Gut: Komfort des Zimmers
Bem localizado, quarto confortável, café da manhã regular (por vezes o ambiente sujo e desarrumado, máquina de café regular quebrou algumas vezes, poucas opções e sempre a mesma comida). Área do jardim atrás com mesas os aquecedores e luzes só um funcionou raramente e ao pedir para corrigir não resolviam. Luzes no quarto queimadas que não ajeitaram ao pedir, janela do quarto não impede frio e barulho, banheiro sem piso aquecido sem aquecedor e sem aquecedor de toalhas.
Aufenthalt von 8 Nächten im Januar 2024
Antwort von Reservations am 7. Feb. 2024
Dear Eduardo,Thank you for taking the time to share your experience about your recent stay at our hotel. We would like to sincerely apologize for the numerous issues you encountered during your recent stay at DoubleTree by Hilton Kensington. We deeply regret that your experience fell short of your expectations, and we appreciate you bringing these concerns to our attention. Please rest assured that we are diligently working to resolve mentioned problems as quickly as possible to prevent any further inconvenience to our guests. Thank you for bringing these matters to our attention, and we look forward to restoring your trust in our hotel.Kindest Regards,

4/10 – Schlecht

ADRIAN

Mit der Familie gereist
Verbesserungswürdig: Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Just ok !
Aufenthalt von 2 Nächten im Februar 2024
Antwort von Reservations am 5. Feb. 2024
Dear Adrian,Thank you for your feedback in regards of your recent stay with us at DoubleTree by Hilton Kensington. We can see from your scores that you were not fully satisfied with your stay and we would like to extend our apologies for any inconveniences we may have caused you. We do hope to welcome you back, sometime in the near future, to meet all your expectations and needs!Kind Regards, Brigida, Reservations Agent